Celebrating 60 Years
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Introducing John Morris Group John Morris Group was founded in April of 1956 when John Leon Wyzenbeek and Morris Garlick entered into a partnership. Shortly thereafter John recognised the potential and made Morris an offer to purchase the entire organisation. More than 50 years later, three generations of the Wyzenbeek family have dedicated their careers to John Morris Group making us the oldest and most successful family owned distributor of technical solutions in our region. At present, John Wyzenbeek’s son Norbert (my father) is Chairman of the Board, and together with a team of industry experienced professionals we manage our growing business. Although we partner exclusively with many of the industry’s most respected brands we are passionate about adding local value to your solutions throughout the operational life of the products we place. We understand success comes through offering more than just the product and in an increasingly competitive world we continually strive to offer ‘the complete solution’.
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Listening and responding to the technical and commercial interests of our customers in face to face discussions utilising our large field sales team and in-house customer service Providing professional advice to match product type with customer needs through industry qualified specialists who manage a small portfolio of related solutions Ensuring that product delivery and commissioning are efficient and timely leveraging our factory trained service and installation team Sustaining leadership in product technology through regular attendance at international events Maintaining short lead times for high-turnover products in close co-operation with our exclusive partners Providing a prompt and reliable instrument repair and predictive maintenance service Encouraging staff training and skills development Continually honing our systems to ensure flexible and efficient transactions
As a supplier to John Morris Group we acknowledge our responsibility to maximise sales and provide regular feedback on market trends, product performance and competitor activity. Despite the distance we know our market is regularly used as a safe introduction zone for new instrumentation and are proud of the detailed analysis we provide for the positioning of your brand. Thank you for taking the time to consider becoming our partner. On behalf of the John Morris Group team I look forward to nurturing our relationship and optimising your sales opportunities in the land downunder!
Kind regards,
Andre Wyzenbeek Managing Director John Morris Group
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Quick Snapshot Performance + Experience
Focussed Divisions
Strong 50+ year financially secure history - the only 3rd generation privately-owned instrumentation distributor in the South Pacific region.
We have dedicated Divisions to ensure our partner and customer needs are the primary focus of targeted teams without external distractions.
National Office Network
We have over 80 staff - with 70% working in customer sales/ service related functions.
We deliver local technical support and service through direct local staff across our territory.
Integrated Systems Our CRM and ERP systems are integrated allowing us to record and share transactions, generate quotes plus develop targeted customer communications - at present we manage over 50,000 individual customer contact information. Our Quality Management System is built upon ISO9001:2008 where our operating procedures and processes are based on international best practice.
Customer Statistics Contacts: 59,297 Accounts: 16,033
Industry Coverage In a limited market of just 23 million people we work within a diverse range of industries to deliver niche technical solutions.
Email addresses:
51,367
Opportunity win rate:
53.9%
Customer Satisfaction - Future Dealings (customers to continue doing business with JMG)
The customers we serve today will continue to do business with us tomorrow
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Experienced in Every Facet
Where We Add Value John Morris Group is proud to represent the very best manufacturers in our market. As customers face increasing pressures (budget, time and results), the success of our offering is based on more than just the ‘box’ or its price. In a remote and geographically challenging market our experience tells us your customers value: ▀▀ ▀▀ ▀▀ ▀▀ ▀▀
Our Instrument Services Division Our Internal Customer Support Team Our Field Sales Personnel Our Product Specialists Our National Office Network
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standing behind each and every product we sell providing thorough product information and assistance nurturing sales opportunities with existing/potential customers providing in-depth product expertise , installation and training delivering local and timely assistance
The service received from John Morris Group has been second to none. Immediate responses to enquiries, easy trial of products and professionalism have all made our choice to deal with them a pleasure. We couldn’t have been happier with the standard of service we received and look forward to continuing the relationship in the future. University of Melbourne
All too often we hear horror stories from other distribution sources where customers have been abandoned on a service request, had goods lost in transit or blocked by customs, wasted precious resources on the wrong solution due to unqualified recommendations, selected the incorrect voltage or wasted precious team resources attempting to install or utilise assets without qualified and available local support. We firmly believe the value we add can’t be matched by any of our local or web based competitors … we offer more than just the product – we offer the full package.
Solutions Sales
We consult in designing tailored solutions to satisfy our individual customer requirements to complex problems We supply an extensive range of instrumentation across a wide selection of industries from premium global manufacturers
Service
We provide Service Agreements & repair facilities on all products we sell plus installation & customisation
Support
With a proud heritage spanning over 50 years, we stand behind each & every product we sell
At John Morris Group we focus on satisfying end-to-end customer needs which in turn engenders strengthened customer loyalty and increased brand value… today and over the longer term.
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It’s Not Just About the Box
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Sales Focus Product and Sales Teams nurture strong relationships with our existing and potential customers by understanding their business objectives plus technical product requirements and tailor solutions to meet their individual needs.
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Manage specific product/industry categories Liaise with vendors & provide a consistent point of contact for our market Provide specialised technical & application support Provide ongoing training to customers plus our Sales & Service Teams Determine special pricing (eg large tenders)
Actively initiate sales opportunities within a specific region Regularly visit key customers & provide product demonstrations Assist in customer training, co-ordinate installation & after sales support to ensure customers’ needs are satisfied Receive regular sales & service training
Ensure rapid and audited response times to customer sales & general enquiries Receive regular internal and external sales and product training Provide ‘live chat’ assistance to customer enquiries via our web site Perform post-sales contact to ensure satisfaction and active complaint capture
Highly qualified technicians providing specialist installation, repair & preventative maintenance Attend regular manufacturer conducted factory training programmes (ensuring equipment is performing to its optimum capacity & required standards)
Customer Satisfaction - JMG Sales Teams (satisfaction with support)
JMG customers are extremely satisfied with our product recommendations & support
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Focus on Sales
Marketing Punch The Marketing Division collaborates closely with our Sales and Product Teams in developing and implementing a variety of initiatives to stimulate sales opportunities.
Regular campaigns are conducted targeting relavent sections of our comprehensive 50,000+ customer data base with special product offerings & news updates
Environmental Monitoring Solutions
Product specific flyers/brochures are prepared as sales tools to assist our Sales Teams and inform/educate our customers
Numerous promotional campaigns are developed each with supporting material (flyers, email signatures, featured on our web site, etc)
Banners, flyers, etc are produced to promote products being displayed at trade shows, industry forums & major institutions
We offer more than ‘just the box‘ - we provide the complete solution
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Cell Aggregation Is No Longer An Issue!
News articles are prepared & circulated to targeted industry media in promoting new product releases & developments
1 step viability & cell count in <50 seconds
Videos & latest developments are featured on YouTube, Facebook, etc plus included on industry specific sources
Products are featured on our web site (with enhanced SEO/SEM opportunities)
NC-200
Integrated fluorescence microscope with dual fluorescence channels designed to detect signals from cells stained with acridine orange &/or DAPI
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Fast & objective results: total count, viability, cell diameter, % of aggregated cells
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No pre-treatment (no need to add buffers or dyes)
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No calibration, maintenance or service required
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Excellent reproducibility
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Flexible software
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21 CFR Part 11 compliant
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Loading/Measuring volume: 60 µL/1.4 µL
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Measure Range (cells/mL): 5 x 103 to 1 x 107
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Free Call: 1800 251 799
Laboratory Specials
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Extensive Marketing Support
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Specialised Divisions John Morris Group provides an extensive product range encompassing diverse industry sectors with full service support
Environmental Monitoring
Monitor &/or analyse water, gases, plants, crops, soil, climate, respiration, metabolism ... more!
Lab Instruments & Consumables
Pipettes, centrifuges, viscometers, balances, temp control, synthesis, chromatography … more!
Vacuum, Flow & Gas Analysis
Vacuum pumps, mass flow, gas analysis, vacuum concentrators, freeze drying ... more!
Industrial Testing Equipment
Precision testing & control - vibration, accelerometers, calibration equipment, sound meters ... more!
Petrochemical Analysis
Density measurement, fuel/distillation analysis, flash point, smoke point, spectrophotometers … more!
Materials Testing
Testing for asphalt, bitumen, aggregate, concrete, cement, soil …and more!
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Maintenance & Repair Division John Morris Group provides an array of capabilities for the preventative maintenance and repair of a diverse range of equipment across our brands and industry sectors. All of our service engineers are tertiary qualified (electrical, mechanical, refrigeration) and attend regular manufacturer conducted factory training programmes to maintain relevant technical expertise.
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Service Agreements Breakdown Service Training & Technical Support Extended Warranties
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Loan Equipment Trade-In Services Testing & Commissioning Calibration & Verification
Pipette Calibration We provide calibration and repair services on all major pipette brands, with a choice of NATA or standard calibrations options available. We also perform on-site pipette service and calibration where large quantities of pipettes need to be serviced.
Installation & Customisation Our trained engineers install equipment and fully train staff at your customers’ premises. For large projects requiring purpose-built installation or modifications, our team delivers customised instrumentation and solutions to meet specified requirements.
Specialised Service Expertise Mass Flow Controller, Gas Flow & Vacuum Gauge Calibration We are able to calibrate most sensor technologies including Baratron, Capacitive, Piezo and Pirani. Environmental Equipment Verification We offer verification and repair of ultra-sensitive CO2 gas analysers and photosynthesis systems.
Customer Satisfaction - JMG Service Division (timelines and quality of work performed)
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Brookfield endorsed viscometer calibration Li-Cor designed CO2 calibration & verification MKS, NIST traceable mass flow and ultimate vacuum State-of-the-art mechanical and electronics workshops
JMG customers are very satisfied with our Service Division
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Senior Management Andre Wyzenbeek
Jeff Tyson
Managing Director
Chief Financial Officer
With In-depth product knowledge across all our partners & practical experience in all departments, Andre has a complete understanding on every facet of the business.
Jeff has more than 20 years’ business experience in areas of retail, insurance, industry funds, manufacturing & construction.
John Shannahan
Kieran Pickles
Operations
Internal Sales
John has in-depth industry experience encompassing scientific distribution, diagnostic pathology, microbiology & blood collection products.
Kieran’s experience includes working for an internationally recognised franchise & is focused on expanding new internal business strategies.
Alan Moon
Information Technology
Peter Cole-Clarke
Alan has over 15 years’ experience installing/ maintaining computer networks - servicing professional firms, manufacturers & government departments.
Service
Peter has over 20 years’ experience in managing service/support teams, business systems/processes within the scientific & medical industry.
Brett Hardaker
Steve Thompson
Logistics
Marketing
Brett has extensive experience in inventory management, internal sales, all facets of purchasing & logistics.
Steve has extensive marketing experience gained across biotech, ICT & financial services industries.
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About the Land Downunder Australia is the world’s largest island and smallest continent. Country
Top 10 Export Markets
Population Million %
Area Square Miles
%
Australia 22.9
0.3 2,967,893
5.7
New Zealand
4.4
0.1
0.2
USA
315.4
4.5 3,718,691
7.2
UK
63.2
0.9 94,524
0.2
103,737
Germany 81.9
1.2 137,846
0.2
Japan
127.4
1.8 145,882
0.3
Sweden
9.6
0.2 173,731
0.3
China
1,354.0
19.1 3,705,386
7.1
India
1,210.2
17.1 1,269,338
2.4
Top 10 Import Markets
Australia is a country of contrasts: 6th largest by land mass yet 52nd by population. China
China
$76,766 m/29.1%
$43,405 m/18.1%
Japan
USA
$51,152 m/19.4%
$27,492 m/11.5%
Rep of Korea
Japan
$21,980 m/8.3%
$20,196 m/8.5%
India
Singapore
$13,120 m/5.0%
$14,869 m/6.2%
USA
Germany
$9,850 m/3.7%
$11,156 m/4.6%
Taiwan
Malaysia
$8,689 m/3.3%
$9,149 m/3.8%
UK
Rep of Korea
$8,009 m/3.0%
$8,992 m/3.7%
New Zealand
Thailand
$7,669 m/2.9%
$8,644 m/3.6%
Singapore
New Zealand
$6,559 m/2.5%
$7,505 m/3.1%
Thailand
UK
$5,711 m/2.2%
$6,918 m/2.9%
World Exporting Rank = 21 % Share = 1.4%
World Importing Rank = 20 % Share = 1.3%
We are favoured with a fabulous year-round climate, participate in all types of sports and enjoy some of the most majestic landscapes and ocean vistas in the world - not to mention our unique kangaroos, koalas, emus and platypuses. We also have 10 of the world’s most deadly creatures: crocodiles, great white sharks, box jellyfish, taipan snakes, brown snakes, tiger snakes, blue ring octopus, star fish … and don’t forget our spiders (funnel web and red back).
The staff at John Morris Group are friendly though and won’t bite!
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We offer more than 'just the box' Solutions
Sales
Service
Support
At John Morris Group we offer more than just the product - we provide the full package sales and servicing of instrumentation plus design tailored solutions to meet your needs.
Australia
New Zealand
Address 61-63 Victoria Avenue Chatswood NSW 2067 Australia Free Call 1800 251 799 Enquiries +61 (0) 2 9496 4200 Email info@johnmorris.com.au
Address 78 Wellesley Street Auckland NZ 1010 Toll Free 0800 651 700 Enquiries +64 (0) 9 366 3999 Email info@jms.co.nz
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