Over 60 Years of Evolution
We pride ourselves in the full range of services we offer:
Qualified product specialists
Experienced engineers
who possess in-depth expertise in designing the right result for your needs
who can install your instrument as well as train your staff
Highly trained sales personnel
Customer support team
who come to you to understand your needs and tailor individual solutions
who can immediately assist you over the phone, by email or live chat via our website
National office network
Quality products
delivering local assistance and timely support to your door
from known & respected brands you can trust
Maintenance and repair division
which stands behind each and every product we sell
Actually try a product
in your laboratory prior to committing to a purchase
Thousands of products
able to be purchased online
Australian & New Zealand compliance
CELEBRATING OVER
60 YEARS OF EVOLUTION www.johnmorrisgroup.com
DEFINE ? your needs
www.johnmorrisgroup.com
DESIGN
DELIVER
a recommendation
2
the right solution
through electrical testing prior to delivery on every instrument we deliver
Genuine local product warranty
backed by a stable organisation that will be around in the years to come
Management systems certified Quality ISO 9001
to ISO 9001
DELIGHT you throughout!
Introducing John Morris Group John Morris Group was founded in April of 1956 when John Leon Wyzenbeek and Morris Garlick entered into a partnership. Shortly thereafter John recognised the potential and made Morris an offer to purchase the entire organisation. More than 60 years later, three generations of the Wyzenbeek family have dedicated their careers to John Morris Group making us the oldest and most successful family-owned distributor of technical solutions in our region. At present, John Wyzenbeek’s son Norbert (my father) is Chairman of the Board, and together with a team of industry experienced professionals we manage our growing business. Although we partner exclusively with many of the industry’s most respected brands we are passionate about adding local value to your solutions throughout the operational life of the products we place. We understand success comes through offering more than just the product and in an increasingly competitive world we continually strive to offer ‘the complete solution’.
We achieve this by: ▀▀
▀▀
▀▀ ▀▀ ▀▀ ▀▀ ▀▀ ▀▀
Listening and responding to the technical and commercial interests of our customers in face to face discussions utilising our large field sales team and in-house customer service Providing professional advice to match product type with customer needs through industry qualified specialists who manage a small portfolio of related solutions Ensuring that product delivery and commissioning are efficient and timely leveraging our factory trained service and installation team Sustaining leadership in product technology through regular attendance at international events Maintaining short lead times for high-turnover products in close co-operation with our exclusive partners Providing a prompt and reliable instrument repair and predictive maintenance service Encouraging staff training and skills development Continually honing our systems to ensure flexible and efficient transactions
As a supplier to John Morris Group we acknowledge our responsibility to maximise sales and provide regular feedback on market trends, product performance and competitor activity. Despite the distance we know our market is regularly used as a safe introduction zone for new instrumentation and are proud of the detailed analysis we provide for the positioning of your brand. Thank you for taking the time to consider becoming our partner. On behalf of the John Morris Group team of over 80 staff I look forward to nurturing our relationship and optimising your sales opportunities in the land downunder!
Kind regards,
Andre Wyzenbeek Managing Director John Morris Group
AWyzenbeek@johnmorrisgroup.com
3 www.johnmorrisgroup.com
Quick Snapshot Performance + Experience Strong 60+ year financially secure history - the only 3rd generation privately-owned instrumentation distributor in the South Pacific region.
National Office Network We deliver local sales/technical support and maintenance/ repair services across our territory.
Vision and Mission Statements Our Vision Statement, the anchor point of our strategic plan, is: To delight our customers through better technology and service With our supporting Mission Statement we endeavour to ‘delight’ our customers with these 4 steps:
DEFINE ? your needs
DESIGN a recommendation
DELIVER the right solution
DELIGHT you throughout!
Define Design
(your needs): all aspects of the problem through active consultation, pertinent questions and verified comprehension.
Deliver Delight
(the right solution): the proposal or range of possible solutions based upon the conditions above.
(a recommendation): a solution which understands the problems, available technology and business needs, by collaborating with knowledge and problem owners to satisfy the true end purpose for the solution. (you throughout): our customer with the best possible solution, successful installation, helpful user training and world post-sales service and support.
Integrated Systems
ISO Accreditation
Our ERP and CRM systems are integrated end-to-end. We are able to streamline our activities to drive enhanced business performance and efficiencies - providing greater speed, agility plus visibility to our operations.
Our systems and processes have been certified to ISO 9001 continuing to develop our business practices to be world-class. The ISO quality management principles embrace:
We have also integrated business intelligence software – allowing us to drill deep from high-level dashboards right down into the underlying transactions in real-time. By digging deeper into the data we can get to the root of a problem or uncover a new opportunity.
▀▀ ▀▀ ▀▀ ▀▀ ▀▀ ▀▀
The upside for customers is a quicker and more seamless process in delivering the solutions they seek, plus providing more detailed analysis of our business performance in further driving sales volume.
www.johnmorrisgroup.com
2
▀▀
4
Customer focus Leadership Engagement of people Process approach Improvement Evidence-based decision making Relationship management
Experienced in Every Facet
Quality ISO 9001
Where We Add Value John Morris Group is proud to represent the very best manufacturers in our market. As customers face increasing pressures (budget, time and results), the success of our offering is based on more than just the ‘box’ or its price. In a remote and geographically challenging market our experience tells us your customers value: ▀▀ ▀▀ ▀▀ ▀▀ ▀▀
Our Internal Customer Support Team Our Field Sales Personnel Our Product Specialists Our Maintenance & Repair Division Our National Office Network
“
providing thorough product information and assistance nurturing sales opportunities with existing/potential customers providing in-depth product expertise, installation and training standing behind each and every product we sell delivering local and timely assistance
The service received from John Morris Group has been second to none. Immediate responses to enquiries, easy trial of products and professionalism have all made our choice to deal with them a pleasure. We couldn’t have been happier with the standard of service we received and look forward to continuing the relationship in the future. University of Melbourne
All too often we hear horror stories from other distribution sources where customers have been abandoned on a service request, had goods lost in transit or blocked by customs, wasted precious resources on the wrong solution due to unqualified recommendations, selected the incorrect voltage or wasted precious team resources attempting to install or utilise assets without qualified and available local support. We firmly believe the value we add can’t be matched by any of our local or web based competitors … we offer more than just the product – we offer the full package.
Solutions Sales
We consult in designing tailored solutions to satisfy our individual customer requirements to complex problems
We supply an extensive range of instrumentation across a wide selection of industries from premium global manufacturers
Service
We provide Service Agreements and repair facilities on all products we sell plus installation & customisation
Support
With a proud heritage spanning over 60 years, we stand behind each and every product we sell
At John Morris Group we focus on satisfying end-to-end customer needs which in turn engenders strengthened customer loyalty and increased brand value … today and over the longer term.
5 www.johnmorrisgroup.com
It’s Not Just About the Box
3
Sales Focus Product and Sales Teams nurture strong relationships with our existing and potential customers by understanding their business objectives plus technical product requirements and tailor solutions to meet their individual needs.
▀▀ ▀▀ ▀▀ ▀▀ ▀▀
▀▀ ▀▀ ▀▀ ▀▀
▀▀ ▀▀ ▀▀ ▀▀
▀▀ ▀▀ ▀▀ ▀▀
▀▀
▀▀
Manage specific product/industry categories Liaise with vendors and provide a consistent point of contact for our market Provide specialised technical & application support Provide ongoing training to customers plus our Sales & Service Teams Determine special pricing (eg large tenders) Actively initiate sales opportunities within a specific region Regularly visit key customers and provide product demonstrations Assist in customer training, co-ordinate installation and after sales support to customers Receive regular sales plus service training
Ensure rapid and audited response times to customer sales and general enquiries Receive regular internal and external sales and product training Provide ‘live chat’ assistance to customer enquiries via our web site Perform post-sales contact to ensure satisfaction and active complaint capture
Provide detailed product support to the Product Managers and Field Sales Personnel Assist customers in defining the right products for their needs Provide customer training at their premises Perform product demonstrations at trade shows, exhibitions, etc
Highly qualified technicians (electrical, mechanical, refrigeration) provide specialist installation, repair and preventative maintenance with dedicated support staff Attend regular manufacturer conducted factory training programmes (to maintain relevant technical expertise plus ensure equipment is performing to its optimum capacity and required standards)
Sales Model
www.johnmorrisgroup.com
6
Marketing Punch The Marketing Division collaborates closely with our Sales and Product Teams in developing and implementing a variety of initiatives, encompassing diverse media, to further stimulate sales grouth opportunities.
Regular campaigns are conducted targeting relavent sections of our comprehensive 50,000+ customer data base with special product offerings and news updates Product specific flyers/brochures are prepared as sales tools to assist our Sales Teams and inform/educate our customers
Environmental
Monitoring Solutions
Numerous promotional campaigns are developed each with supporting material (flyers, email signatures, featured on our web site, etc)
Banners, flyers, etc are produced to promote products being displayed at trade shows, industry forums and major institutions www.johnmorrisgroup.com
Regular surveys are conducted with our customers to track our performance in meeting the quality of service, advice and products we provide
News articles are prepared and circulated to targeted industry media in promoting new product releases and developments
Food/Feed & Beverage Analysis Solutions
Videos and latest developments are featured on YouTube, Facebook, etc plus included on industry specific sources
An extensive range of products are featured on our web site plus also accessible via tablet and mobile phone www.johnmorrisgroup.com
Chemistry
Application Solutions
www.johnmorrisgroup.com
7 www.johnmorrisgroup.com
Specialised Divisions John Morris Group provides an extensive product range encompassing diverse industry sectors with full service support
Lab Instruments & Consumables
Pipettes, centrifuges, viscometers, balances, temp control, synthesis, chromatography ‌ more!
Environmental Monitoring
Monitor &/or analyse water, gases, plants, crops, soil, climate, respiration, metabolism ... more!
Vacuum, Flow & Gas Analysis
Vacuum pumps, mass flow, gas analysis, vacuum concentrators, freeze drying ... more!
Test & Measurement
Precision testing & control - vibration, accelerometers, calibration equipment, sound meters ... more!
Petrochemical Analysis
Density measurement, fuel/distillation analysis, flash point, smoke point, spectrophotometers ‌ more!
Materials Testing
Testing for asphalt, bitumen, aggregate, concrete, cement, soil ‌ more!
www.johnmorrisgroup.com
8
Maintenance & Repair Division John Morris Group provides an array of capabilities for the preventative maintenance and repair of a diverse range of equipment across our brands and industry sectors. All of our service engineers are tertiary qualified (electrical, mechanical, refrigeration) and attend regular manufacturer conducted factory training programmes to maintain relevant technical expertise.
Areas of Expertise ▀▀ ▀▀ ▀▀ ▀▀
Service Agreements Breakdown Service Training & Technical Support Extended Warranties
▀▀ ▀▀ ▀▀ ▀▀
Loan Equipment Trade-In Services Testing & Commissioning Calibration & Verification
Pipette Calibration We provide calibration and repair services on all major pipette brands, with a choice of NATA or standard calibrations options available. We also perform on-site pipette service and calibration where large quantities of pipettes need to be serviced.
Installation & Customisation Our trained engineers install equipment and fully train staff at our customers’ premises. For large projects requiring purpose-built installation or modifications, our team delivers customised instrumentation and solutions to meet specified requirements.
Specialised Service Expertise Mass Flow Controller, Gas Flow and Vacuum Gauge Calibration
Our MKS calibration bench is appointed with multiple NIST traceable standards providing accuracy to 0.02% of reading with a calibration range from 0.0005 to 1000 Torr. We calibrate most sensor technologies including Baratron, Capacitive, Piezo and Pirani.
Environmental Equipment Verification
We offer verification and repair of ultra-sensitive CO2 gas analysers and photosynthesis systems.
Environmentally Controlled Facilities ▀▀ ▀▀ ▀▀ ▀▀
Brookfield endorsed viscometer calibration Li-Cor designed CO2 calibration and verification MKS, NIST traceable mass flow and ultimate vacuum State-of-the-art mechanical and electronics workshops
We offer advanced service facilities nationwide allowing us to deliver fast local support to ensure our customers’ equipment is running at optimum performance. John Morris Group is proud to be chosen by leading organisations in maintaining and repairing their equipment.
9 www.johnmorrisgroup.com
Senior Management Andre Wyzenbeek
Jeff Tyson
Managing Director
Chief Financial Officer
With In-depth product knowledge across all our partners and practical experience in all departments, Andre has a complete understanding on every facet of the business.
Jeff has more than 20 years’ business experience in areas of retail, insurance, industry funds, manufacturing and construction.
John Shannahan
Kieran Pickles
Operations
Sales
John has in-depth industry experience encompassing scientific distribution, diagnostic pathology, microbiology and blood collection products.
Kieran’s experience includes working for an internationally recognised franchise and is focused on expanding new business strategies.
John Crevani
Alan Moon
After a lifetime of service to science John brings experience, wisdom and skills in team management and process optimisation.
Alan has over 15 years’ experience installing/ maintaining computer networks - servicing professional firms, manufacturers and government departments.
Brett Hardaker
Steve Thompson
Logistics
Marketing
Brett has extensive experience in inventory management, internal sales, all facets of purchasing and logistics.
Steve has extensive marketing experience gained across biotech, ICT and financial services industries.
Service
Information Technology
John Morris Group Staff Profile Logistics Division 7%
Admin/Finance/ Operations/IT 13%
Product Managers 18%
Sales Division 53%
Territory Managers 18%
Service Division 23% Internal Sales 11% Applications Support 6% Marketing Division 4%
www.johnmorrisgroup.com
10
About the Land Downunder Australia is the world’s largest island and smallest continent.
Country Australia
0.3
2,967,893
5.7
0.1
103,737
0.2
USA
326.4
4.3
3,718,691
7.2
UK
65.5
0.9
94,524
0.2 0.2
Japan Sweden
China
China
Japan
USA
$93.5 B/28.3%
$38.5 B/11.7%
USA
$20.6 B/6.3%
South Korea
$20.3 B/6.1%
UK
$14.9 B/4.5%
India
$14.9 B/4.5%
New Zealand
$13.0 B/3.9%
Hong Kong
$12.5 B/3.8%
Singapore
$10.3 B/3.1%
Taiwan
$8.8 B/2.7%
World Exporting Rank = 21 % Share = 1.4%
%
4.6
Germany
Top 10 Import Markets
Area Square Miles
25.1
New Zealand
Top 10 Export Markets
Population Million %
81.9
1.2
137,846
127.4
1.8
145,882
0.3
9.6
0.2
173,731
0.3
China
1,388.3
18.5
3,705,386
7.1
India
1,342.5
17.9
1,269,338
2.4
Australia is a country of contrasts: 6th largest by land mass yet 52nd by population.
$62.1 B/18.1%
$43.6 B/12.7%
Japan
$22.5 B/6.6%
Thailand
$16.6 B/4.8%
Germany
$16.4 B/4.8%
UK
$14.1 B/4.1%
Singapore
$12.4 B/3.6%
South Korea
$11.9 B/3.5%
New Zealand
$11.8 B/3.5%
Malaysia
$10.2 B/3.0%
World Importing Rank = 20 % Share = 1.3%
We are favoured with a fabulous year-round climate, participate in all types of sports and enjoy some of the most majestic landscapes and ocean vistas in the world - not to mention our unique kangaroos, koalas, emus and platypuses. We also have 10 of the world’s most deadly creatures: crocodiles, great white sharks, box jellyfish, taipan snakes, brown snakes, tiger snakes, blue ring octopus, star fish … plus don’t forget our spiders (funnel web and red back).
The staff at John Morris Group are friendly though and won’t bite!
11 www.johnmorrisgroup.com
DEFINE ? your needs
DESIGN a recommendation
DELIVER the right solution
DELIGHT you throughout!
Australia
New Zealand
Address 61-63 Victoria Avenue Chatswood NSW 2067 Australia Phone 1300 501 555 Enquiries +61 (0) 2 9496 4200 Email info@johnmorrisgroup.com
Address 78 Wellesley Street Auckland NZ 1010 Toll Free 0800 651 700 Enquiries +64 (0) 9 366 3999 Email info@johnmorrisgroup.com
www.johnmorrisgroup.com