Service
Maintenance Agreements
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Service Maintenance Agreements Should your equipment break down, having access to prompt & reliable support in your time of need is critically important to ensure any operational down-time is minimised. To safeguard & enable your equipment to perform to its optimum operating conditions, plus to minimise any likelihood of unforeseen break down, regularly calibration/servicing of your equipment is recommended. We offer a choice of Service Maintenance Agreements to suit your individual requirements.
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Equipment Break Down Services: o o o o o
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Frequency of break down Cost of labour Cost of travel Cost of repair parts Unscheduled break down service response times: Zone 1* - Initial phone call - Time taken to be on-site Zone 2* - Initial phone call - Time taken to be on-site Zone 3* - Initial phone call - Time taken to be on-site
Scheduled Routine Preventative Maintenance Visits
PLATINUM
GOLD
SILVER
Unlimited Included Included Included
Unlimited Included Included 15% discount
15% discount 15% discount 15% discount
<4 hours <24 hours <4 hours <36 hours <4 hours 36 to 48 hours
<4 hours <24 hours <4 hours <36 hours <4 hours 36 to 48 hours
<8 hours 36 - 48 hours -
2 annually
1 annually
(subject to flight availability)
2 annually
(subject to flight availability)
For high throughput instruments, & for compliancy purposes, additional Preventative Maintenance visits can be added to the Platinum & Gold level agreements (charges will apply) * Zone 1 (travel <150 km from JMG regional office); Zone 2 (travel 150 to 350 km from JMG regional office); Zone 3 (travel >350 km from JMG regional office)
Exclusions under the agreements include gases for refrigerated products & the cost of re-gassing/de-gassing, consumable items & accessories (light sources/lasers) & calibration kits (unless specified).
Loyalty Discounts We recognise & reward customers who take out Service Maintenance Agreements for multiple instruments over 1 to 5 years by providing attractive discount rates (fixed prices lock in the cost & allow ease of budgeting).
Scheduled Routine Preventative Maintenance Regular maintenance maximises your equipment’s reliability, improves longevity plus minimises costly interruptions to your operations. During a Preventative Maintenance check-up, our engineers will: ▀▀ ▀▀ ▀▀ ▀▀ ▀▀ ▀▀ ▀▀ ▀▀
Exchange wear & tear components or maintenance kits where stated Lubricate, perform minor repairs & cleaning tasks where specified Conduct mechanical & electrical safety testing Install recommended manufacturer software Calibrate & validate where applicable Ensure equipment operates to factory specification Instruct user training & provide technical support to staff where applicable Provide a detailed Preventative Maintenance Report of all work undertaken
Work for all service contracts are performed between 8:30am & 5pm, Monday to Friday (excluding pubic holidays).
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Extensive Equipment Coverage John Morris Group provides preventative maintenance & repair for a diverse range of equipment - encompassing all major brands across diverse industry sectors. Pipettes Refractometers Vacuum Pumps & Gauges Mass Flow Controllers Photosynthesis Systems Leak Detectors
Centrifuges Rotary Evaporators Automated Liquid Handling CO2 Gas Analysers Freeze Dryers Jet Fuel Testing
Viscometers/Rheometers Water Samplers Glove Box Systems Digestion & Extraction Systems Heaters & Chillers … plus much more!
ISO Accreditation Our systems & processes are certified to ISO 9001 – continuing to develop our business practices to be world-class & providing you peace-of-mind for utmost quality service.
Quality ISO 9001
State-of-the-Art Service Facilities ▀▀ ▀▀ ▀▀ ▀▀ ▀▀ ▀▀ ▀▀
NATA certified reference gases MKS 247 4-channel MFC controller Precise CO2 analysers Dew point generators NIST traceable vacuum gauge calibration bench Gas source solenoid actuators (200-15,000 ppm) Advanced mechanical & electronics workshops nationwide
Pipette Service/Calibration We offer an array of capabilities to enable your pipettes perform to their optimum performance level: Our factory-trained technicians perform gravimetric calibration method Single channel, multi-channel (8 & 12) & fixed volume pipettes ▀▀ All major pipette brands ▀▀ Your choice of: o NATA certified or standard calibrations o On-site (at your premises) or in-house (at our specialised pipette facility) ▀▀ All repairs & work guaranteed with a minimum 3 month warranty ▀▀ Rapid turn-around times ▀▀ ▀▀
Australia - Phone: 1300 501 555
New Zealand - Toll Free: 0800 651 700
We pride ourselves in the full range of services we offer:
Qualified product specialists
Experienced engineers
who possess in-depth expertise in designing the right result for your needs
who can install your instrument as well as train your staff
Highly trained sales personnel
Customer support team
who come to you to understand your needs & tailor individual solutions
who can immediately assist you over the phone, by email or live chat via our website
National office network
Quality products
delivering local assistance & timely support to your door
from known & respected brands you can trust
Maintenance & repair division
Australian & New Zealand compliance
which stands behind each & every product we sell
through electrical testing prior to delivery on every instrument we deliver
C E L E B R A T I N G
60 YEARS
Actually try a product
in your laboratory prior to committing to a purchase
Genuine local product warranty
backed by a stable organisation that will be around in the years to come
OF EVOLUTION
Thousands of products
Management systems certified
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able to be purchased online
DEFINE ? your needs
DESIGN a recommendation
DELIVER the right solution
Quality ISO 9001
to ISO 9001
DELIGHT you throughout!
With offices nationwide, John Morris Group delivers local technical support and service.
Sydney - Head Office
Melbourne
Brisbane
Adelaide
Perth
61-63 Victoria Avenue Chatswood NSW 2067 Phone (02) 9496 4200
91Whitehorse Road Deepdene VIC 3103 Phone (03) 9816 6700
Unit7/53 Metroplex Avenue Murarrie QLD 4172 Phone (07) 3212 5200
Suite 17/22 Greenhill Road SA 5035 Phone (08) 8132 5100
Unit 5/4 Brodie-Hall Drive Bentley WA 6102 Phone (08) 9416 4800
Auckland, New Zealand 78 Wellesley Street, Auckland 1010 Phone (9) 366 3999
www.johnmorrisgroup.com info@johnmorrisgroup.com