w w w. j o h n b u g e a . c o m
JOHN BUGEA r e a l e s t a t e
facebook/johnbugea
JOHN BUGEA r e a l e s t a t e
JBreal
estate
www.johnbugea.com
facebook.com/johnbugea
Association Management Brochure
3 617 P e r k i n s R o a d , S u i t e 2 N , B a t o n R o u g e , L A 7 0 8 0 8 2 2 5 - 4 0 5 - 16 21 P h o n e
225-366-9503 Fax
Licensed in LA
w w w. j o h n b u g e a . c o m
JOHN BUGEA r e a l e s t a t e
facebook/johnbugea
A f t e r s t u dy i ng architecture, business, and real estate, John Bugea be g a n h i s career by pract i ci n g architectur e. He wor ked with mul ti p l e l o c a l devel opers i n B at on Rouge and was involved in the d e ve l o p m e n t of various communities. He then moved his career m o r e di r e c tl y i nt o t h e fi el d of real estate by b ecom ing a r eal estate a g e n t a n d property manager, during which time he worked in re s id e n ti a l sa l e s an d successfu l l y m anaged the associations of som e o f t h e m o r e prominent subdivisions in Baton Rouge. Given this h i s t o r y, w e believe that our diverse experience in the real estate i n d u s t r y p r ov i des us with a unique outlook and a fresh approach to today’s changing market. A l o n g w i th resi dent i al sal es, we offer in-d ep th com m unity a s s o c i a t i o n management, which includes administrative, financial, g ove r n a n c e, and maintenance services. The specifics of these s e r v i c e s w i l l be expressed i n a de tailed m anagem ent p lan cr eated s p e c i f i c a l l y f or each asso ci at i o n , and we utilize an inter net-b ased s o f t wa r e p a ck age t h at provi des o n-d em and r ep or ts and is d esigned s p e c i f i c a l l y for the field of Community Association Management. P l e a s e r e v iew the overview of our services contained in this b r o ch u r e , an d feel free t o co ntact us with any q uestions. JOHN BUGEA r e a l e s t a t e
JBreal
estate
www.johnbugea.com
facebook.com/johnbugea
w w w. j o h n b u g e a . c o m
facebook.com / johnbugea 3 617 P e r k i n s R o a d , S u i t e 2 N , B a t o n R o u g e , L A 7 0 8 0 8 2 2 5 - 4 0 5 - 16 21 P h o n e
225-366-9503 Fax
Licensed in LA
w w w. j o h n b u g e a . c o m
JOHN BUGEA r e a l e s t a t e
facebook/johnbugea
Certifications & Designations The CMCA c r e d e n t i a l wa s i n s t i t u t e d by t h e NBC-CAM t o e n s u r e t h a t m a n a g e r s h ave the approp r i a t e s k i l l s t o e f f e c t ive l y m a n a g e co mmu n ity a s s o c i a t i o n s . I t i s g ive n o n l y t o t h o s e who have demo n s t ra t e d f u n d a me n t a l c o mp e t e n cy and knowle d g e i n t h e c o m m u n i t y a s s o c i a t i o n managemen t p ro f e s s i o n . To o b t a i n a n d ma i n t a i n th e C MCA c re d e n t i a l , a ma n a g e r mu s t c o mp l e t e co mprehen s ive c o u rs e wo rk , p a s s a N a t i o n a l C ertification E x a mi n a t i o n , a d h e re t o t h e C M CA Standards o f P r o f e s s i o n a l C o n d u c t , a n d t a k e co n tin u ing e d u c a t i o n c o u rs e s t o re c e rt i f y.
Fo r a lm os t 40 years, th e C o mmu n ity A sso c i a t i o n s I n s t i tute has been the leader in p r ov i d i n g e d u c ation and resources to co m m u n i t y a ss o ciation man agement pro fes s i o n a l s . CA I brings tog ether experts to prov i d e t h e l a t e s t informati on on community ass o c i a t i o n m a n agem ent and govern ance. Th ey serve t h e i r m e m b er s w ith b o o ks, seminars and wo rk s h o p s , re s e arch, continu ing ed u catio n an d peri o d i c a l s , a n d specialized newsletters on co m m u n i t y a ss o ciation m anagement, govern ance, a n d l aw.
A S S O C I AT I O N OF PROFESSIONAL
M A N A G E R S
The NATIONAL AS S O C I AT I O N O F R E A LTO R S 速 i s a p rofessio n al associat i o n w i t h me mb e rs wh o a b i d e by i t s strict C ode of Ethics a n d p l e d g e t o S t a n d a rd s o f P ra c t i c e . NA R is co mposed of p ro f e s s i o n a l s i nvo l ve d i n re s i d e n t i a l and commercial real e s t a t e a s b ro k e rs , p ro p e rt y ma n a g e rs , and oth ers who are en g a g e d i n a l l a s p e c t s o f t h e re a l e s t a t e industry. They also p rov i d e f o r p ro f e s s i o n a l d e ve l o p me n t and the exchan ge of i n f o rma t i o n a mo n g i t s me mb e rs .
3 617 P e r k i n s R o a d , S u i t e 2 N , B a t o n R o u g e , L A 7 0 8 0 8 2 2 5 - 4 0 5 - 16 21 P h o n e
225-366-9503 Fax
Licensed in LA
w w w. j o h n b u g e a . c o m
JOHN BUGEA r e a l e s t a t e
facebook/johnbugea
Accounting & Collections O u r a c c o u n t i ng department collects and deposits dues, pays bills, h a n d l e s t h e f i n an cials fo r all of o u r clients, and pr ides itself on double ch e ck i n g a l l i nvoices before they are processed. We follow generally a c c p e t e d a c c o unting standards and use software specifically designed f o r c o m m u n i t y association management, yet we are also flexible in m e e t i n g t h e s pecific needs of each association. We also offer the a b i l i t y f o r h o meown ers to view th eir account and pay dues online. A f t e r a s s i s t i n g the Board to establish a Collections Policy, we will a l s o e n s u r e t h at all association fees and assessments are collected on a t i m e l y b a si s, an d we will actively pur sue collections of delinquent a c c o u n t s p u r s uant to the restrictions and by-laws of each association, c o o rd i n a t i n g with th e asso ciatio n attor ney as necessar y.
Financial Statements & Planning We p r ov i d e m onthly financial statements that are clear and easy to u n d e r s t a n d . O ur statements will include the account balances, cashflow s t a t e m e n t , b a lance sheet, income register, expense register, bank s t at e m e n t s a n d recon ciliatio n s. The m onthly financial statem ents will a l s o b e ava i l a ble for viewing online by association Board members. We a l so wo r k with the B o ard to develop an Annual Budget, which will ch a r t e x p e c t e d income, expenses, capital repairs, and the funding o f a R e p l a c e m ent Fun d . In develo ping a Replacem ent Fund, we will a s s i st w i t h p r o jectin g forward capital m aintenance pr ojects that will i n e v i t a b l y b e req u ired in o rder to pr oper ly m aintain HOA assets. Th i s m e t h o d e nsures work can be completed when necessary, which p re s e r ve s p r o p erty valu es an d p repar es the HOA for the futur e. 3 617 P e r k i n s R o a d , S u i t e 2 N , B a t o n R o u g e , L A 7 0 8 0 8 2 2 5 - 4 0 5 - 16 21 P h o n e
225-366-9503 Fax
Licensed in LA
w w w. j o h n b u g e a . c o m
JOHN BUGEA r e a l e s t a t e
facebook/johnbugea
M a i n t e n a n c e P r o g r am S y s t e m a t i c m a inten an ce is an impor tant task in or der to keep the d e ve l o p m e n t i n good repair. We will plan, prepare, implement, and re c o r d su ch a system throu gh a specifically designed Maintenance P ro g ra m . P r o perly do cu mentin g when and how m aintenance is p r e f o r m e d f o r f uture reference is als o an important part of this process. W h i l e wo r k i n g throu gh th e Main tenance Pr ogram , our office will h a n d l e m a i n t e nance issues by receiving calls, dispatching vendors, a n d s u p e r v i s i n g work as needed. Al s o , ow n e r s can sub mit wo rk o r der s dir ectly to us thr ough the a s s o c i a t i o n ’s o n lin e po rtal at ou r website, and m aintenance wor k will b e d oc u m e n t e d th rou gh ou r wo rk or der and invoicing system , which ow n e r s c a n t ra ck online in real time.
Vendor Selection & Supervision S e l e c t i n g a n d retaining contractors for each job is an important and s o m e t i m e s d a unting task. We will assist the Board of Directors in m a k i n g t h e s e selections by developing a Scope of Work for each job a n d se n d i n g o ut a R eq u est for P rop osals to potential vendor s. We will t h e n h e l p t h e Board compare the bids and select a contractor to hire f o r t he j o b . Af t er a ven d o r is selecte d, we will continue to over see and i n s p e c t a l l wo rk that is performed during our inspections. We w i l l a l s o perform an Inspectio n Checklist each time we inspect t h e d e ve l o p m e nt in order to ensure that work is being performed to a c c e p t a b l e st a ndards, this also gives us an oppor tunity to identify a re a s o f c o n c e r n th at may req u ire s pecial m aintenance or r epair.
3 617 P e r k i n s R o a d , S u i t e 2 N , B a t o n R o u g e , L A 7 0 8 0 8 2 2 5 - 4 0 5 - 16 21 P h o n e
225-366-9503 Fax
Licensed in LA
w w w. j o h n b u g e a . c o m
JOHN BUGEA r e a l e s t a t e
facebook/johnbugea
M e e t i n g P r e pa r a t i o n & A dv i s i n g S i n c e B o a r d a nd membership meetings ar e an im por tant par t of any c o m m u n i t y a ssociatio n , w e will help the Boar d pr epar e for and conduct t h e s e m e e t i n g s. We also provide Board Member Introductory Packets t o ea ch n e w B o ard member, which gives an over view of com m unity a s s o c i a t i o n g overn an ce, rules o f o r der, and officer r esponsibilities. D raw i n g o n o ur exp erience and e ducation as Cer tified Com m unity A s s o c i a t i o n M anagers, we will work closely with the Board to develop a M a i n t e n a n c e Program, Replacement Fund, and Risk Management P ro g ra m . We w ill advise th e B oard on decisions such as insurance c overa g e s, ve n d o r selection s, p o licy issues, r ules inter pr etations, a n d e n g a g e i n dispute resolution as necessary. We will also coordinate w i t h t h e H OA’s in su rance agen t, attor ney, etc..
Inspections & Rules Enforcement A n o t h e r c o r e a rea of our services includes periodic inspections of the a s s o c i a t i o n ’s p roperty. We document these visits to the community by wo r k i n g t h r o u gh our Inspection Che cklist, which we then present to the Bo a rd a n d u se to id en tify any o u tstanding m aintenance concer ns. Vi o l a t i o n s o f t he R ules and R estrictions ar e also noted and m onitor ed t h r o u g h i n s p e ctions. We will bring such violations to the attention of t h e B o a r d a n d address them directly with homeowners as necessary. We w i l l wo r k to make sure that all homeowners are in compliance w i t h t h e r u l e s , regulations, and by-laws of the association. We will t ra ck a l l v i o l a tions through our association management software, p r e s e n t r e p o r t s to the Board, and address violations through phone c a l l s , m e e t i n g s, letters, and, if necessary, legal action. 3 617 P e r k i n s R o a d , S u i t e 2 N , B a t o n R o u g e , L A 7 0 8 0 8 2 2 5 - 4 0 5 - 16 21 P h o n e
225-366-9503 Fax
Licensed in LA
w w w. j o h n b u g e a . c o m
JOHN BUGEA r e a l e s t a t e
facebook/johnbugea
Record Keeping & Continuity We a l so h a n d l e the ad ministrative duties r ealted to the business of t h e a sso c i a t i o n . Our mo n th ly acco unting r epor ts, as well as all other r e p o r t s a n d d ocuments, will be kept at our office for safe keeping a n d f o r r e v i e w by any owner during regular business hours. Keeping t h e a s s o c i a t i o n’s records in order is important for a properly run a s s o c i a t i o n , a nd we also post documents online for easy access. We g ive ow n e r s the peace of mind that the association’s dealings are b e i n g h a n d l e d and overseen by p r ofessionals who ar e exper ienced, t ra i n e d , a n d e d ucated in the breadth of services required of community a s s o c i a t i o n m anagers. We also provide continuity for the decisions a n d p r o c e s s e s specific to each association, which is invaluable as va r i o u s vo l u n t eers roll on and off the Board of Directors.
O w n e r & T h i r d - P a r t y C o mm u n i c a t i o n Th e va r i o u s forms of communication required in association m a n a g e m e n t i s another duty that our office provides. We handle all h o m e ow n e r c ommunication, including meeting notices, violation l e t t e r s , d u e s r eminders, and other questions owners may have from t i m e t o t i m e . Communication and documentation requests from third p a r t y p r o f e s s i onals will also be handled by our office. We a r e a b l e t o streamline much of our communication with owners t h r o u g h t h e u s e of our website, where the association will have its ow n p o r t a l a n d each owner will have an account. After signing-in, ow n e r s w i l l b e able to su b mit and track the pr ogr ess of m aintenance c o n c e r n s, g e n e ral qu estio n s, an d re quests for infor m ation.
3 617 P e r k i n s R o a d , S u i t e 2 N , B a t o n R o u g e , L A 7 0 8 0 8 2 2 5 - 4 0 5 - 16 21 P h o n e
225-366-9503 Fax
Licensed in LA
w w w. j o h n b u g e a . c o m
JOHN BUGEA r e a l e s t a t e
facebook/johnbugea
Th a n k yo u fo r t aki n g t h e t i me to r eview our b asic ser vices. A s i d e f r o m everything described herein, we can also work with B o a r d m e m b ers t o provi de any n um b er of other ser vices, such as o r g a n i z i ng co mmu n i t y- w i de g ather ings or setting up and mai nt ai ni ng a publ i c, com m unity web site.
A s m e n ti o n ed at t he fron t o f t h is b r ochur e, we tr uly str ive to p r ov i d e t h e h ighest possible level of customer service to all of our c l i e n t s w i t h a skill and professionalism that sets a new standard in th e c o mmu n i t y associ at i on m anagem ent ind ustr y.
We look forward to hearing from you soon, so p l e ase feel free t o co n t act us with any q uestions.
JOHN BUGEA r e a l e s t a t e
JBreal
estate
www.johnbugea.com
facebook.com/johnbugea
w w w. j o h n b u g e a . c o m
facebook.com / johnbugea 3 617 P e r k i n s R o a d , S u i t e 2 N , B a t o n R o u g e , L A 7 0 8 0 8 2 2 5 - 4 0 5 - 16 21 P h o n e
225-366-9503 Fax
Licensed in LA