Requirements of Organisation And Behaviour

Organisation and Behaviour

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

TABLE OF CONTENTS INTRODUCTION .........................................................................................................................3 TASK 1 ............................................................................................................................................3 1.1 Comparison between CAPCO and HSBC .............................................................................3 1.2 Relationship amongst structure and culture ...........................................................................4 1.3 Factors influencing individual behaviour ..............................................................................5 TASK 2 ............................................................................................................................................5 2.1 Comparing effectiveness of leaderships ................................................................................5 2.2 Organisational theories ..........................................................................................................6 2.3 Approaches to management ...................................................................................................7 TASK 3 ............................................................................................................................................8 3.1 Impact of leadership on motivation .......................................................................................8 3.2 Comparison of application of motivational theories ..............................................................9 3.3 Managers requirements ......................................................................................................10 TASK 4 ..........................................................................................................................................10 4.1 Nature of groups and their behaviour ..................................................................................10 4.2 Factors affecting team effectiveness in CAPCO .................................................................11 4.3 Impact of technology ...........................................................................................................12 CONCLUSION ............................................................................................................................13 REFERENCES ..............................................................................................................................14

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

INTRODUCTION Organisations are formed by collective functioning of some individuals towards a particular aim. The behaviours and attitudes of employees

affects organisational structure and

culture. This report is based on the concept of organisation behaviour and factors that enhance or affect this component in business environments. Capco being a renowned firm in finance sector and HSBC, a dignified corporate bank of UK are considered for conducting research on this subject. Since, these two companies are operating smoothly with strong foundational dynamics; it would be easier to grasp an understanding of organisation and behaviour. This assessment will cover a clear understanding of structure and culture of both the companies. Moreover, certain brief details shall be provided regarding leadership, management and motivation techniques that can be applied in an enterprise for enhancing its functioning.

TASK 1 1.1 Comparison between Capco and HSBC Capco and HSBC are two leading companies in finance sector. Organisational structure is designed for systematic management of various business activities. The purpose behind functioning of a company must be served when selecting a structure. Capco has a flat organisational structure with matrix influence. The reason behind choice of this arrangement is business process of the company. Capco has to deal with projects that require diverse set of skills. Matrix structure helps in getting this quality in work while flat structure decreases the complications of managing different levels. Employees are arranged according to this structure within a company. It is significant that culture is completely based on this choice of structure (Wood and et. al., 2016). Charles Handy proposed a theory that relates to four types of culture in a business organisation. According to this theory, Capco has task culture in its working environment. This type of culture is initiated because task culture provides flexibility and innovation to business processes.

On the other hand, HSBC has a divisional structure. Business organisations that have divisional structure, consists of separate functioning departments or teams. Basically, HSBC chose this structure to semi-automate its business operations and manage complete processing at international level smoothly. The first division is made at international level that is according to continents and then separate business centres or banks are established in each operational Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

country.

Since, individual working departments are functioning in the organisational structure

of HSBC; a person culture is developed. HSBC Bank Middle East Limited is not answerable to the business centre that is operating in Egypt. This implies that individual departments function independent and seek only HSBC Holdings UK as the chief authority.

1.2 Relationship amongst structure and culture Organisational structure and culture have a deep routed relationship. For Capco to develop in international markets, the structure of organisation must be designed in a way that positive working culture is established. The organisational structure that is developed in Capco is a flat structure. Employees are assigned specific roles and responsibilities in accordance to this structure. Basically, structure or arrangement is the foundation of communication channels within business organisation. When employees will have effective communication, they will develop certain bonding amongst their colleagues. This enhances a healthy corporate culture.

According to Charles Handy's theory of organisational culture, task culture is based on team formation that leads to accomplishment of particular tasks or projects. Capco organisation requires teams which are innovative and competent enough to meet deadlines. The structure and culture of company have deep interlinks. Flat structure with matrix combination has helped the organisation to experience flexibility with greater employee support and easy management.

Matrix combination helps in grouping individuals with diverse skills. Although certain risk is involved, Capco has been experiencing great success with this organisational structure and cultural environment. It has helped the company to fight complex challenges that often occur in finance industry. Task culture complements flat structure because employees are completely aligned with business objectives.

1.3 Factors influencing individual behaviour Individuals or employees that provide their services to Capco must be completely satisfied with their working environment and job. There are certain factors that can influence this individual behaviour. These are described ahead: Personal factors: Individuals working in a business enterprise like Capco are highly influenced by personal factors. Employees’ behaviour is a display of his inner attributes and attitudes. Age, gender, personal well-being, mental and emotional health, cultural perceptions, religious beliefs, etc. are certain components that form the personal factors affecting behaviour Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

of individuals (Rothaermel, 2015). A person can be productive and profitable only when there is balance in his personal attributes. Personality is also a part of personal factors. Different traits which are portrayed by an individual in several circumstances are conscientiousness, extraversion, agreeableness, neuroticism and openness. All these traits create certain barriers while developing relationships with colleagues.

Leadership: Managers and leaders are the initiators of a culture inside a company. Their actions and decisions have a great impact on behaviour of employees. If leaders cross their professional boundaries and take biased decisions, then inequality and injustice will be predominant in functioning structure (Tourish, 2013). This will lead to production of negative atmosphere inside the culture. Hence, it is very important for Capco to take appropriate decisions regarding selection of particular leader and manger.

Job responsibilities: Work pressure and ineffective time management from the administrative side of company is also a factor that affects individual behaviour. The type and amount of responsibilities must be divided in accordance to skill level and capabilities of a person (Mihalache and et. al., 2014). Overburdening will automatically result frustration and anxiety towards company. Moreover, individuals will not be able to maintain work life balance which will affect their health and mental status simultaneously.

TASK 2 2.1 Comparing effectiveness of leaderships Leadership Style Autocratic styles

Capco

HSBC

Capco has flat organisational Divisional structure.

Autocratic practised

structure in

HSBC

is which

leadership when implied in involves separate functioning this structure may result in of

various

operational

quick decisions but innovation departments. levels

and

creativity

will Autocratic

decrease.

Overall

leaders

tend

to

impose their decisions over operations

of

the their subordinates or followers.

company are easily managed

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

when autocratic leaders will Every functioning department rule (Miner, 2015). autocratic

leaders

have

But have

their

own

style

of

a working which cannot tolerate

tendency to rule like dictators high levels of interferences and do not entertain views and (Naylor, Pritchard and Ilgen, opinions of other individuals. 2013). Hence, HSBC will face It also disrupts company's certain working environment.

difficulties

in

this

leadership.

Currently, HSBC doesn't have an autocratic leader.

Transformational style

Basically,

transformational This

type

of

leadership

leaders have an attitude which involves development of a involves

complete motivational

atmosphere

development of the company which boosts confidence levels with a long term vision of of employees. People tend to future.

develop

interests

when

in transformational leaders are at individual progress. So, Capco power (Shafritz, Ott and Jang, They

do

not

believe

can prosper a lot with help of 2015). This means that HSBC transformational leadership in will also emerge and flourish if its working atmosphere.

transformational leadership is implemented.

From above table, it is clearly depicted that the impact of organisational structure is quite different when considering autocratic and transformational leadership styles. Modern day functioning of Capco and HSBC is based on transformational leadership. It is a bit dominant in their working arrangement because business organisations nowadays aim at sustainability. This concept can only be achieved when overall development is guaranteed which is possible with transformational leadership.

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

The above comparative table describes the effect of two leadership styles in the functioning structure of Capco and HSBC. The significance of leadership style is felt when businesses face certain crisis situations. Since, leaders and managers provide working path to employees, their attitudes and behaviour will help in forming better organisational culture. Apart from transformational leadership, transactional approach can also be implemented by these two companies for achieving excellence (Clegg, Kornberger and Pitsis, 2015).

2.2 Influence of organisational theories on management practise Organisational theories

are general approaches that are used for managing business

processes. Capco is a finance sector company and requires continuous innovation in its approaches. The company is operating with a functioning structure that is based on a blend of scientific management theory and human relations management theory. The influence of these two organisational theories has been described below: Scientific management theory: This theory is based on managing time and actions that employees have to take for performing business operations. The authorities of Capco are able to assign specific tasks to individuals based on their capabilities and skills. It helps in managing client deadlines and generating better quality work within stipulated time. The influence of this theory is positive and more productive for the company. On the other hand, scientific management theory has helped Capco to inculcate innovation with efficiency and quality control.

Human relations management theory: The human relations management theory is based on development and growth of human resource which is aligned with company's progress. This theory has helped Capco to utilise scientific management approach in a way that no stress or work pressure is being experienced by individuals. Moreover, the company has developed strategies that care more for employees.

The management practise of Capco is efficient because it consists of adaption of two management theories that is scientific and human relations all together.

2.3 Approaches to management Following are the basic approaches to management that is being used by Capco to manage its business activities :

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

Bureaucratic Approach: The management style or approach which involves a dominant reflection of autocratic leadership is bureaucratic. Managers that adapt this approach for their governance in Capco, emphasise on instructing their subordinates. They tend to give orders and commands which must be followed without any delay and negligence. Educational trainings are organised by the company in this approach for betterment of management skills of the leaders and practitioners (Functional Versus Divisional Organisational Structure, 2017). Bureaucratic approach as a specific advantage that staff members are clear about the tasks they have to complete. It doesn't involve overlapping of other functions.

Administrative Approach: This management approach was proposed by Henry Fayol.

The administrative approach is based on five principles that is planning, organising, commanding, coordinating and controlling. The company can gain huge profits though this technique but less attention is given to employee benefits because complete system is centralised (5 Different Types of Leadership Styles, 2017). A disciplined structure is maintained which prohibits development of negative politics or culture in the working environment. The administrative approach for management practise helps in smooth functioning of business processes which leads to increase in productivity levels. The disadvantage of this approach is development of stress

and immense competition. Internal environment is also disturbed.

Scientific Approach: Aforementioned scientific management theory is the basis of this approach.

When jobs and responsibilities are distributed amongst employees with this approach, then customer expectations are easily met. Since, Capco is a finance sector company; people invest their money to get good returns. The application of scientific management approach results in efficient management of client demands. Despite of a centralised approach, it maintains better management of resources (Five Approaches to Organisational Design, 2016). Not only human competencies but financial capabilities of the company are improved when scientific management approach is applied effectively. The disadvantage that is often faced when scientific approach is applied is rigidity towards workforce. The workforce experiences a excessive oppression and work load which limits productivity and efficiency.

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

TASK 3 3.1 Impact of leadership on motivation HSBC is a multinational bank based in UK. This company has been known for its qualitative and quantitative decisions in both financial and business sectors. Mainly, business decisions are made by leaders and managers. The working staffs of HSBC experience varying motivation levels because of different leadership styles managers and leaders adopts. The following points describe impact of variable leadership styles on motivational levels.

1. Autocratic leadership is not open to ideas and opinions of other employees. It is completely based on commands and instructions that manager give to their subordinates.

When effective communication is not maintained, motivation gets deteriorated and efficiency of company is decreased (Wood and et. al., 2016). On the contrary, the ability and knowledge levels of leaders become a motivational factor for their followers.

Negative impact on motivation levels is more due to autocratic leadership.

2.

Democratic leadership is a form where active participation is entertained by leaders and managers. Capco can experience a cheerful working atmosphere when democratic leadership is predominant in functioning structure. Decision making process engages all employees and welcomes their opinions and ideas. Moreover, the increased involvement motivates individuals to actively participate in future discussions. According to Maslow's motivational theory, it is the duty of leaders to identify needs and requirements of individuals which are classified in the hierarchy. Democratic leaders use this approach so employee motivation level is maintained. This leadership has a positive effect on motivation of individuals.

3. Transformational leadership is attributed by charismatic leaders and managers. They develop a strong coordinated bond with their subordinates. During conflicting situations or crisis and emergencies, employees find it easy to convey their ideas and problems.

This dimension of transformational leadership, develops motivation amongst staff members. Hence, transformational leadership has a positive impact over motivation levels of staff because chances of oppression and exploitation is minimum.

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

3.2 Comparison of motivational theories Maslow’s Theory of motivation

Herzberg’s Theory of motivation •

•

The Maslow’s theory of motivation is

completely

based on a hierarchical identification of

achievement,

needs

opportunities

of

individuals

that

are

functioning in a company and their satisfaction levels. Five levels are proposed

in

this

theory

which

•

needs

•

and

leaders

gauge

hygiene

and

Instead

of

evaluating

results,

the

suggestions and recommendations. This makes use of Herzberg’s motivational

Any of the various levels that are

theory quite complex and prescriptive.

defined in this motivational theory can •

HSBC can experience little bit difficulty when applying dual factor model of

HSBC's working staff will experience

Herzberg.

will experience certain importance when their needs are focused. Be it

development

application of this theory brings in

motivation levels can be judged easily.

•

for

and

decision making.

and

turn into motivator for individuals.

recognitions

motivating factors as the basis of

application (Fitzgerald, 2014).

employee

motivator’s

There are no levels or parameters

or

descriptive this makes it easy for

environment,

on

defined in this theory. Hence, managers

at these different levels. Simple yet

When applied in HSBC’s internal

based

growth (Harper, 2015).

determines various needs of employees

•

Herzberg’s theory on the other hand is

•

Another drawback that occurs with this

towards

theory of motivation is that only higher

company shall increase when Maslow's

order factors are eligible for motivating

theory is applied.

employees (Rosemann and vom Brocke,

safety

or

stability

trust

2015).

The selection of motivational theory can be made with reference to above made comparison. HSBC Holdings plc has to maintain the brand reputation it has acquired in these many years of operation.

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

3.3 Managers requirements As discussed earlier, motivation is a key factor in driving performance of employees. It is important for managers of HSBC to recognise factors that are demotivating or breaking morale and support of employees. The reason behind this need of understanding the importance of motivation by managers is the responsibility and duty towards employees and company.

Corporate businesses function to maximise their profits (Rothaermel, 2015). This is only possible when workforce is efficient enough to perform assigned tasks and projects. Motivation theories are a source of informative frameworks which when applied to organisational dynamics yield high labour turnover and reduce working costs of the company. Managers have the responsibility to execute strategies that will meet business objectives. If they do not apply motivational theories, then it would become difficult to identify barriers that are deteriorating productivity levels.

It is important for manager of HSBC to understand motivational theories.

For instance,

if employees are not feeling safe and secure while working in the company then a need is arise.

When managers are aware about this need, quick actions can be taken and a solution can be provided for making the working atmosphere more secure.

There are various factorial elements which can decrease motivational spirits of people in a workplace. These can be no appreciation or rewards for great quality work, cultural differences, non-transparent governance, unhygienic working conditions, imbalance in work and personal life, etc. When managers make efforts to detect and understand the source of these factors, then a need is felt for applying motivational theories (Mihalache and et. al., 2014). Well defined frameworks help in effective application and better outcomes. Hence, HSBC must inculcate a strategy that will help managers and leaders to develop better organisational behaviours inside the structure of its company.

TASK 4 4.1 Nature of groups and their behaviour Teams are formed inside the organisational structure of a company so that operations can be easily executed. It provides a clear management at each level. Leaders and managers perform this task of dividing employees into groups because it simplifies complex processes into small units (Miner, 2015). These units when perform their respective functions helps companies in Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

achieving business objectives with more efficacy. There are two types of groups which are explained below: 1. Formal groups: These types of groups or teams are the ones which function systematically and professionally inside the workspace. Capco’s corporate structure concentrates on formation of these groups because their purpose of functioning is for the benefit of the organisation. Since, formal behaviour is attributed; every member that functions in it has to fulfil their own set of duties and responsibilities (Naylor, Pritchard and Ilgen, 2013). These groups do not indulge in unfair practises or activities which are not beneficial for firm only when ethical practises are encouraged. Company and its employees share a corporate social responsibility which assures that formal groups do not involve in activities that are unfair and illegal.

2. Informal groups: When employees build a bond of friendship or rivalry or mutual understanding then a natural group formation takes place. Such groups are called informal groups. People identify their needs and requirements but do not function together to achieve company’s goals and objectives (Shafritz, Ott and Jang, 2015).

Informal groups can portray positive and negative behaviour in Capco’s culture. Their orientation is unprofessional and not relevant to corporate principles. No person belonging to organisation can intervene in activities of informal groups unless there is a threat to corporate culture and internal functioning of the company.

4.2 Factors affecting team development The formation of teams and groups inside business organisations is just not the only task of leaders. Teamwork principles must be instigated amongst employees so that purpose of this team is served. Following factors are responsible for supporting or hindering teamwork.

1. Diversity: This factor can several times lead to development or deterioration of the team.

Diversity can bring in innovation and creativity amongst members. Groups with members that have diverse variety of skills are more successful in designing innovative strategies (Five Approaches to Organisational Design, 2016). However, conflicts and clashes can arise due to different working style and cultural beliefs of people. Capco’s working structure has teams that are working efficiently with diverse skills and talents.

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

2. Communication: it is significant to develop effective communication channels amongst team members. When people are unable to exchange their views and opinions then essence of team is lost. Consequences of ineffective communication results in breaking of groups and development of rivalry. This implies that communication can inhibit or restrict effectiveness of teamwork.

3. Leadership: Entire management is handled by leaders in a team. Their decisions and actions are responsible for every outcome a team faces. Leaders can turn out to be inspirers and directors for strategies. Therefore, team leader should adopt effective leadership so that positive contribution is given to teamwork. Capco has a separate division that allows team leaders and members to bond and explore all positive possibilities. RefereNCES 4.3 Impact of technology Technological developments have resulted in automation of various business industries.

From manufacturing to service industry, companies have evolved and developed with help of technology. Capco being a finance sector company functions with aids from information technology. It has software that helps in managing customer requirements with at most accuracy and precision. The probability of committing mistakes is decreased when technological intervention is experienced (Proehl,s 2013). Considering the case of team functioning there are two types of impacts felt. These are positive and negative. Capco’s different functioning teams can use technical advancements in enhancing their researches, marketing techniques, customer support, etc. The efforts and resources which are required for performing such team functions is reduced when technologically advanced instruments and devices are used by team members.

The greatest impact of technology which is felt in team dynamics is augmented reality.

People may not be physically present at a place but they can still interact and perform business operations without actually meeting. This technology is artificial intelligence and virtual presence. Video conferencing and calling enables team members to stay connected and implement their strategies efficiently.

Team functioning can turn out to be fatal on the contrary. In cases where people misuse emails and mobile phones for their own benefits and to fulfil unfair intentions, technology can be detrimental (Bartsch, Ebers and Maurer, 2013). The essence of collective working is lost and Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

people start fighting over pity issues. Several instances of damage to property and ineffective management have been experienced by team members because of technology. Capco’s overall functioning is disrupted if teamwork is not adaptive to technology. Hence, there are certain complications in using technologically advanced equipment but if handled properly and efficiently by leaders and managers of these teams.

CONCLUSION This report contains several findings that relate to behaviours of individuals in an organisation. The impact of leadership and management on the culture and functioning dynamics is bit deep. In addition to this fact, culture and structure of Capco and HSBC are also compared and elaborated in this assessment. On can easily understand the effect some factors can have on a person’s behaviour in a business enterprise through the facts that have been described above. It is important for the managers or leaders to adopt a motivational theory which can help in assessing internal needs and requirements of employees. This will not only increase efficiency but also help in meeting business objectives effectively.

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.

REFERENCES Books and Journals Bartsch, V., Ebers, M. and Maurer, I., 2013. Learning in project-based organizations: The role of project teams' social capital for overcoming barriers to learning. International Journal of Project Management. 31(2). pp.239-251.

Clegg, S. R., Kornberger, M. and Pitsis, T., 2015. Managing and organizations: An introduction to theory and practice. Sage.

Cummings, T. G. and Worley, C. G., 2014. Organization development and change. Cengage learning.

Dooley, K., 2014. Organisational Behaviour: Business Models for a Profitable and Sustainable Future. Browser Download This Paper.

Fitzgerald, A., 2014. Organisational Behaviour: Core concepts and applications.

Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence. Upper Saddle River, NJ: pearson.

Harper, C., 2015. Organizations: Structures, processes and outcomes. Routledge.

A Sample Report on Organisation and Behaviour To Buy Complete Assignment: Contact us: Phone No.: +44 203 8681 671 Mail us: help@instantassignmenthelp.com Website: https://www.instantassignmenthelp.com

Instant Assignment Help is one of the top brand in UK for Business Assignment Help service.