GCDP Program Report Quarter 2 2014
GCDP Q2 2014 EPs Raised
KPI REPORT | EP Raises
•
• There is 7% growth over Q2 2013 115% of goal achievement, also occurred because entities were not focused on raising all of their forms earlier enough for the peak
Entities with Top Growth & Drop in EP Raises Top Entities in EP Raising Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
TURKEY EGYPT PAKISTAN MEXICO BRAZIL ITALY PERU INDONESIA INDIA GREECE CANADA VIETNAM ALGERIA THE PHILIPPINES JAPAN
+424 +416 +317 +216 +216 +181 +146 +107 +106 +76 +75 +71 +70 +65 +62
Top Entities in EP Raising Drop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
POLAND NIGERIA GERMANY UNITED KINGDOM GHANA TUNISIA HUNGARY MOROCCO CHINA, MAINLAND TAIWAN BAHRAIN SINGAPORE ARMENIA TANZANIA OMAN
-200 -151 -146 -118 -112 -92 -85 -83 -74 -72 -42 -41 -39 -39 -38
GCDP Q2 2014 TNs Raised
KPI REPORT | TN Raises
•
• 8% growth compared to Q2 2013 • 107% of goal achievement of TN raises in Q2 2014 Entities achieved the TN raises goals in the past quarter and are slowly more focused on ensuring the sustainability and the delivery
Entities with Top Growth & Drop in TN Raises Top Entities in TN Raising Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
EGYPT BRAZIL MAURITIUS INDONESIA VIETNAM MEXICO ROMANIA PERU TANZANIA MALAYSIA PANAMA CHILE BULGARIA TURKEY THAILAND
+1073 +679 +324 +244 +168 +156 +130 +124 +105 +87 +84 +78 +70 +70 +66
Top Entities in TN Raising Drop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
INDIA POLAND CHINA, MAINLAND SRI LANKA UGANDA TOGO BAHRAIN RUSSIA COLOMBIA LEBANON KENYA ITALY NORWAY ETHIOPIA MOROCCO
-1429 -145 -129 -121 -113 -111 -97 -97 -85 -74 -62 -47 -35 -28 -22
GCDP Q2 2014 Matches
KPI REPORT | Matches
•
• 24% growth compared to Q2 2013 • 83% Goal achievement of Matches in Q2 2014 Delayed timeline of EP raises and partnership management especially on a local level main reasons of not fully achieving.
Entities with Top Growth & Drop in EP Matching Top Entities in EP Matching Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
TURKEY EGYPT MEXICO INDIA BRAZIL HONG KONG CHINA, MAINLAND CANADA ITALY INDONESIA THAILAND PERU COLOMBIA GREECE PAKISTAN
+300 +300 +250 +249 +216 +178 +177 +147 +137 +113 +100 +94 +93 +83 +78
Top Entities in EP Matching Drop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
NIGERIA POLAND GHANA TAIWAN HUNGARY GERMANY OMAN BAHRAIN IRELAND CZECH REPUBLIC KYRGYZSTAN MOROCCO NORWAY DENMARK TUNISIA
-101 -100 -56 -53 -36 -34 -33 -26 -26 -26 -20 -18 -14 -14 -14
Entities with Top Growth & Drop in TN Matching Top Entities in TN Matching Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
EGYPT BRAZIL MAURITIUS COLOMBIA ARGENTINA ROMANIA TURKEY PERU INDONESIA MALAYSIA VIETNAM MEXICO BULGARIA KOREA CZECH REPUBLIC
+638 +484 +323 +234 +199 +170 +132 +131 +110 +102 +102 +91 +85 +61 +59
Top Entities in TN Matching Drop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
UKRAINE SRI LANKA TOGO CAMBODIA INDIA BAHRAIN KENYA ITALY TANZANIA CAMEROON CHINA, MAINLAND GHANA ETHIOPIA POLAND MOROCCO
-214 -180 -171 -108 -96 -76 -73 -46 -45 -42 -36 -23 -23 -22 -20
GCDP Q2 2014 Realizations
KPI REPORT | Realizations
• 13% growth compared to Q2 2013 • 89% Goal achievement of Realizations in Q2 • EP raises and matches goals not being met on time effected this quarter’s realizations goal achievement, however the matching rate increase and matching time decrease helped in close achievement especially for July/Aug
Entities with Top Growth & Drop in EP Realizing Top Entities in EP Realization Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
MEXICO INDIA BRAZIL CANADA HONG KONG COLOMBIA THAILAND SINGAPORE INDONESIA TURKEY ITALY VIETNAM AUSTRALIA THE NETHERLANDS MALAYSIA
+190 +167 +155 +136 +98 +90 +84 +78 +57 +49 +47 +41 +31 +27 +26
Top Entities in EP Realization Drop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
NIGERIA GHANA TAIWAN UNITED MAINLAND CHINA, KINGDOM EGYPT BAHRAIN OMAN RUSSIA RUSSIA OMAN HUNGARY CANADA BAHRAIN GHANA UKRAINE NORWAY CHINA, MAINLAND THAILAND IRELAND THE PHILIPPINES GEORGIA THE NETHERLANDS FRANCE ROMANIA SWITZERLAND KYRGYZSTAN PORTUGAL ESTONIA
-122 -112 -72 -48 -52 -38 -50 -31 -45 -22 -45 -21 -42 -17 -37 -16 -33 -13 -26 -13 -26 -11 -17 -11 -16 -9 -13 -8 -12 -8
Entities with Top Growth & Drop in TN Realizing Top Entities in TN Realization Growth
Top Entities in TN Realization Drop
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
MAURITIUS BRAZIL ARGENTINA COLOMBIA PERU VIETNAM INDONESIA THAILAND ROMANIA TURKEY MEXICO BULGARIA EGYPT MALAYSIA ECUADOR
+146 +139 +136 +131 +102 +92 +85 +83 +80 +80 +65 +64 +53 +49 +45
UKRAINE TOGO INDIA ITALY BAHRAIN CAMBODIA CHINA, MAINLAND SRI LANKA TUNISIA ETHIOPIA KENYA HUNGARY BENIN NORWAY CAMEROON
-202 -176 -147 -66 -60 -49 -42 -35 -33 -27 -19 -17 -17 -14 -13
GCDP Program Report Efficiency
EFFICIENCY RATIO’S Matching Rates TN Matching Rate in Q1: 69% (+15%) EP Matching Rate in Q1: 77% (+4%)
EP Match & Realisation Time EP Matching Time in Q1: 41 days (-4 days) EP Realization Time in Q1: 36 days (-6 days)
Conclusion • •
TN Match & Realisation Time TN Matching Time in Q1: 50 days (-8 days) TN Realization Time in Q1: 36 days (-6 days)
Realisation Rates EP & TN Realisation Rate in Q1: 42% (-35%)
There’s growth in matching rate and decrease in matching time for both EP & TN, which is really positive, considering that 1213 term matching rate was 62% & 68% for TN & EP. The major drop in percentage in EP & TN Realisation Rate is due that the peak realizations happen mostly in Q3 especially July and August.
GCDP NPS Report
GCDP NPS evolution Q1 2014 – Q2 2014
NPS Q1 2014: 51
NPS Q2 2014: 46
%promoter/Re: 31%
%promoter/Re: 9%
% Promoter: 63%
% Promoter: 59%
% Detractor: 12%
% Passive: 25%
RR : 49%
% Detractor: 13%
% Passive: 28%
RR : 45%
GCDP NPS evolution per stage Q1 2014 – Q2 2014 Matched
Realized
Completed
Q1 2014
Q2 2014
Q1 2014
Q2 2014
Q1 2014
Q2 2014
NPS
47
49
40
41
51
46
%promoter/re-ma
30%
34%
24%
18%
31%
9%
%promoter
57%
58%
56%
56%
63%
59%
%detractor
10%
8%
16%
15%
12%
13%
%passive
33%
34%
28%
29%
25%
28%
Response Rate
52%
56%
46%
36%
49%
45%
GCDP Self Select Issue Q2 2014 SELF-SELECT ISSUES (Promoters) Communication effectivity during acceptance procedure" Information provided about the GCDP programme"
Stage
COUNT % (ALL)
SELF-SELECT ISSUES (Detractors)
Stage
COUNT % (ALL)
Match
289"
14"
15"
Matching support" Communication effectivity during acceptance procedure"
Match
287"
14"
1877"
13"
Visa documents and information"
Match
264"
13"
Match"
1747"
12"
Job-description clarity and alignment"
Realise
202"
10"
The selection process"
Match"
1722"
12"
Match
189"
9"
Visa documents and information"
Match"
782"
5"
The selection process" Information provided about the GCDP programme"
Match
187"
9"
Intergration by the hosting entity"
Realise"
754"
5"
Logistical support"
Realise
157"
8"
Cultural preparation"
Realise"
663"
5"
Integration by the hosting entity"
Realise
131"
6"
Logistical support"
Realise"
496"
3"
AIESEC’ support during the experience"
Completed
99"
5"
Completed"
485"
3"
Cultural preparation"
Realise
74"
4"
Realise"
368"
3"
Induction to AIESEC"
Match
69"
3"
Opportunity to create positive societal impact" Completed"
311"
2"
Cross-cultural understanding & awareness"
Completed
39"
2"
Personal development"
Completed"
273"
2"
Opportunity to create positive societal impact" Completed
36"
2"
AIESEC’ support during the experience"
Completed"
263"
2"
Personal development"
Completed
24"
1"
Match"
2239"
15"
Match"
2205"
Matching support"
Match"
Induction to AIESEC"
Cross-cultural understanding & awareness" Job-description clarity and alignment"
GCDP Promoter Issue (Stage Based)
Q2 2014 SELF-SELECT ISSUES (Promoters)
Stage
COUNT % (ALL)
SELF-SELECT ISSUES (Promoters)
Stage
COUNT % (ALL)
Completed"
485"
3"
Intergration by the hosting entity"
Realise"
754"
5"
Cultural preparation"
Realise"
663"
5"
Cultural preparation"
Realise"
663"
5"
Logistical support"
Realise"
496"
3"
Logistical support"
Realise"
496"
3"
Completed"
710"
8!
Job-description clarity and alignment"
Realise"
368"
3"
Cross-cultural understanding & awareness"
AIESEC’ support during the experience"
SELF-SELECT ISSUES (Promoters) Communication effectivity during acceptance procedure" Information provided about the GCDP programme"
Stage
COUNT % (ALL)
Match"
2239"
15"
Match"
2205"
15"
Matching support"
Match"
1877"
13"
Induction to AIESEC"
Match"
1747"
12"
The selection process"
Match"
1722"
12"
Visa documents and information"
Match"
782"
5"
GCDP Detractor Issue (Stage Based)
Q2 2014 SELF-SELECT ISSUES (Detractors)
Stage
COUNT % (ALL)
SELF-SELECT ISSUES (Detractors)
Stage
COUNT % (ALL)
AIESEC’ support during the experience"
Completed
99"
5"
Job-description clarity and alignment"
Realise
202"
10"
Cross-cultural understanding & awareness"
Completed
39"
2"
Logistical support"
Realise
157"
8"
Opportunity to create positive societal impact" Completed
36"
2"
Integration by the hosting entity"
Realise
131"
6"
Personal development"
24"
1"
Cultural preparation"
Realise
74"
4"
Completed
SELF-SELECT ISSUES (Detractors)
Stage
COUNT % (ALL)
Matching support"
Match
289"
14"
Communication effectivity during acceptance procedure"
Match
287"
14"
Visa documents and information"
Match
264"
13"
The selection process"
Match
189"
9"
Information provided about the GCDP programme"
Match
187"
9"
Induction to AIESEC"
Match
69"
3"
GCDP Project Report Quarter 2 2014
GCDP Projects Overview Q2 2014 Objective: To achieve our 6 month gCDP goal and enabled long term achievement of mos in the programme
iGCDP Business Model Implementation
oGCDP Product CLO Packaging& Conversion
Global S&D Management
Co-delivery
iGCDP Business Model Objectives -
Empower entities to run iGCDP with high quality experience, financial sustainability and long-term impact
Key Success & Milestones • Creation of guide for the 7 sales methods • Creation of materials for the delivery phase for fruit peak. • Creation of Business Model 2.0, simplified and addresses the • Consultation of 6 entities on proper implementation. • Delivery of tier 3&4 meeting for BM implementation for the next peak.
KPIs • 42% of the Entities implementing BM • 15% of the Entities measure short & long term impact • 51% of the Entities (48) are financing iGCDP through financial/non-financial Sales: • TN Takers 62.4% • Local Sponsors 48.7% • Participants 42.7%
Key Challenges • 100% implementation was unrealistic because of projects was already set. • Materials available to implement weren’t enough explainable for fast implementation. • MCs who implemented didn’t track and are unware/ unsure of the data about the Business Model.
Product Packaging and Conversion KPIs
Objectives - -
Empower entities to package oGCDP to attract the right customers and to have effective conversion management
Key Success& Milestone • Created more practical and simplified Product Packaging education content • Showcased entities’ success in product packaging and conversion management through wikis and newsletters • Delivered Product Packaging education at AfroXLDS • Delivered webinar to tier 3&4 for product packaging as preparation for Sep EP recruitment
- -
58% of entities implemented GTCM framework for product packaging 35% of Entities used AIESEC Customer canvas to gain better customer insights for product packaging 60% of entities have goals and tracking system for conversion, but only 36% of entities said their members have the behavior of follow up within 48 hours
Key Challenge • Alignment with iGCDP to fully implement issue-based product packaging • Lack o f global attraction and conversion business intelligence to assess the quality and effectiveness of entities’ product packaging • Change management in terms of conversion management processes
Co-delivery Objectives -
Empower entities to co-deliver GCDP experiences with better EP preparation, EP LEAD, NPS awareness for better quality experience
Key Success& Milestone • Created a guide for AIESEC to facilitate EP’s inner and outer journey • Delivered Co-delivery education at AfroXLDS • Planning inputs for focused entities about Codelivery implementation • Showcase entities’ success through wikis and newsletters
KPIs -
75% of entities have national standardized OPS
Key Challenge • Co-delivery tracking between partnership entities • The quality of EP LEAD implementation varies from entity to entity • Lack of talent capacity to implement co-delivery especially during realization peak
Global S&D Management KPIs
Objectives • Alignment of GCDP goals overall and in issues • Every entity knows its contribution to achieve 2015 • Partnership, Supply and Demand alignment
• 48% entities have an OD model that breaks down goals per programme into LCs • 38% entities have finalized their partner entities of goals, product and exchange timeline • 15 Power Hours and Global Matching Manias with 130 average attendance
Key Success& Milestone • • • • •
S&D Analysis and tracking to increase matching Created process for Top 20 partnerships facilitation Delivered 15 Power Hour & Global Matching Manias Delivered May MCP Summits for IPM global planning follow-up aligned to OD Model Delivered MC planning inputs calls
Key Challenge • • • •
Delivery of MC facilitated partnerships on a local level Not able to track the actual results that generate from the Power Hours & Global Matching Manias The idea and the process for partnership facilitation came in late. Partnership delivery especially with timeline wasn’t satisfactory for entities.
Overall Assessment Key Learning
Impact on Organization • 19% increase in overall term growth for GCDP. • Matching rate increase: • TN: from 62% to 69% • EP: from 68% to 77% • NPS increased from 36 in the 1st half of the term to 49 in the 2nd half of the term • NPS increased from 28 in June 2013 (1156 responses) to 42 in June 2014 (1539 responses) on realized • Tiers move for oGCDP: • 3 à tier 1 • 5 à tier 2 • 8 à tier 3 • Tier move for iGCDP: • 4 à tier 1 • 5 à tier 2 • 6 à tier 3
• Strategy implementation and follow up timeline needs to match with exchange smartly • Need to ‘sell’ and implement the strategy more aggressively • The framework needs to be more simple and practical • The network learns so much faster with concrete examples and GCPs
Individual Contribution-SF • • •
Overall driving GCDP strategies and growth Support in quality strategies implementation Support GCDP customer flow and GIS apps design and testing
Individual Contribution-EE • • •
Overall driving GCDP strategies and growth Refresh Standards and measurement system piloting Support in quality strategies implementation