OUR PERFECT CARE MISSION
“PROVIDING THE RIGHT LEVEL OF CARE, FOR EVERY PATIENT OR SERVICE USER, AT THE TIME THEY MOST NEED IT.” A
t the heart of everything we do is our commitment to provide Perfect Care and a Just and Learning Culture for the people we serve. Care that is safe, effective, positively experienced, timely, equitable and efficient. We are an organisation that does not accept compromises, either in the quality of care or minimum targets set by others. On the contrary, we strive to support learning and improvement in our services so that we get the basics of care right every time, for every patient and service user.
We are the first Trust in the UK to publicly commit and develop a policy to have zero suicides among people in our care by 2020. We encourage staff to innovate in ways that create better quality and outcomes for the people we serve while reducing cost. We have established a Centre for Perfect Care, its mission is to help our staff continuously improve the services we provide today, whilst addressing the mental health and wellbeing challenges of the future.
WE BELIEVE THAT EVERY SINGLE MEMBER OF STAFF HAS A ROLE TO PLAY With engaged and motivated staff and supportive commissioner and partner organisations, we firmly believe our perfect care ambition is possible and that our service users and carers deserve no less.
“Our aspiration to achieve Perfect Care in a Just and Learning Culture is a strong ambition led by our people for our people.”
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