Bu sin e ss On e H ANA We b Base d Ap p licat ion Soft war e for Smal l and Me d iu m En t e r pr ises A p r oLorem p o sipsum a l dolor i n rsiteamet, s p oconsectetur n s e t oadipiscing S u p pelit.l y , I n s t a l l a t i o n , I m p l Fusce e m erutrum n t a purus t i o nvehicula a n dultrices S u pconsequat. p o r t Proin o f quis Tax Administration rhoncus augue. Aenean luctus augue eget dui porttitor Softw a r e a t M i n i s t r y o f F i n a n c e , State of Qatar. malesuada a quis odio. Fusce eget cursus lorem. The content of this document will cover the response for Section 2.2.1 of the SCOPE OF WORK specific for SME Application.
SAP Business One HANA Web Based Application Software for Small and Medium Enterprises
Prepared for: MINISTRY OF FINANCE, STATE OF QATAR
Prepared by:
Statement of Confidentiality This proposal and supporting materials contain confidential and proprietary business information of Procons-4it. These materials may be printed or photocopied for use in evaluating the proposed project, but are not to be shared with other parties.
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Contents 1.1 Executive Summary ................................................................................................................................................................................... 4 INTRODUCTION .......................................................................................................................................................................................... 4 1.2 A BRIEF HISTORY OF PROCONS-4IT ........................................................................................................................................................... 5 1.3 Who We Are ............................................................................................................................................................................................. 6 2. OUR PROJECTS ............................................................................................................................................................................................... 10 3. PROPOSED SOLUTION .................................................................................................................................................................................... 12 3.1 Solution Overview ................................................................................................................................................................................... 12 3.2 Key Highlights of Proposed Solution ....................................................................................................................................................... 13 3.3 Features and Benefits ............................................................................................................................................................................. 14 3.3.1 Financials ......................................................................................................................................................................................... 14 3.3.2 Sales ................................................................................................................................................................................................ 15 3.3.3 Purchasing ....................................................................................................................................................................................... 15 3.3.4 Fixed Assets ..................................................................................................................................................................................... 16 3.3.5 Inventory ......................................................................................................................................................................................... 16 3.3.6 POS Integration (Standard) ............................................................................................................................................................. 17 3.3.7 Dashboard and Reporting ............................................................................................................................................................... 17 3.4 Scope of Functionalities .......................................................................................................................................................................... 20 3.4.1 Accounting and Financials Module ................................................................................................................................................. 20 3.4.2 Sales Module ................................................................................................................................................................................... 21 3.4.3 Purchasing Module ......................................................................................................................................................................... 21 3.4.4 Inventory Module ........................................................................................................................................................................... 22 3.4.4 Fixed Assets Module ....................................................................................................................................................................... 22 3.4.5 Inventory Module ........................................................................................................................................................................... 22 3.4.7 Exclusions ........................................................................................................................................................................................ 23 3.4.6 Master Data Migration Coverage .................................................................................................................................................... 23 4. DETAILED TECHNICAL SOLUTION ................................................................................................................................................................... 24 4.1 Infrastructure Architecture & Low-Level Design ..................................................................................................................................... 24 4.1.1 Hosted Installation .......................................................................................................................................................................... 24 4.1.2 Cloud Landscape ............................................................................................................................................................................. 24 4.1.3 Cloud Landscape ............................................................................................................................................................................. 25 4.1.4 Cloud Control Center....................................................................................................................................................................... 25 5. USER ACCESS.................................................................................................................................................................................................. 26 5.1 Browser Access Architecture .................................................................................................................................................................. 27 5.2 Benefits ................................................................................................................................................................................................... 27 PROPOSED SUPPORT MECHANISM ................................................................................................................................................................... 28 6.2 ASAP Methodology ................................................................................................................................................................................. 28 6. DETAILED PROJECT PLAN ............................................................................................................................................................................... 28 6.1 Implementation Methodology ................................................................................................................................................................ 28 6.3 Project/Deliverables Responsibility ........................................................................................................................................................ 29 6.3.1 Phase 1 – Project Preparation ......................................................................................................................................................... 29 6.3.2 Phase 2 – Business Blueprint ........................................................................................................................................................... 29 6.3.3 Phase 3 – Project Realization .......................................................................................................................................................... 29 6.3.4 Phase 4 – Final Preparation ............................................................................................................................................................. 29 6.3.5 Phase 5 – Go-Live and Support ....................................................................................................................................................... 29 7. STANDARD IMPLEMENTATION TIMELINE ...................................................................................................................................................... 30 8.1 Support Duties ........................................................................................................................................................................................ 32 8. MAINTENANCE AND SUPPORT ...................................................................................................................................................................... 32 8.1.1 Licensee Duties ............................................................................................................................................................................... 32 8.1.2 Licensor Duties ................................................................................................................................................................................ 32 8.2 Support Conditions ................................................................................................................................................................................. 33 8.3 Consultancy Services ............................................................................................................................................................................... 33 ANNEXURE A ...................................................................................................................................................................................................... 33 Sample Profiles of Consultants .......................................................................................................................................................................... 33 ANNEXURE B ...................................................................................................................................................................................................... 33 Awards, Certifications & Recognitions ............................................................................................................................................................... 33 1.
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1 . INTRODU CTION 1.1 Executive Summary Procons-4IT appreciates the opportunity to respond to the Ministry of Finance with a proposal for the implementation of SAP Business One HANA for the SMEs in Qatar. By working with and Procons, you will be having the best in class ERP solution with more than 50,000 Implemented references worldwide with leading names in the market; and more than 450 Implementations done by Procons in Middle East. In addition Procons provides the best in class services partner with Local and International experience in implementing SAP projects in different countries in the Middle East and GCC countries. SAP Business One is an integrated solution providing a complete solution in the areas of Financials and has a strong capability to handle taxation requirements. This will help for issuance of VAT invoices by SMEs, doing the accounting by SMEs and should also have an interface to prepare and upload the consolidated VAT related information to MoF system (periodic returns / invoices). Procons-4IT looks forward to working with you and the Ministry to transform your vision of a country-wide information system into reality. Please feel free to contact us at any time should you need additional information or have further questions about the response provided.
Procons-4IT will furnish you with the consulting expertise required to assist in implementing the software. An additional objective of this implementation will be to instill in the users (SMEs) detailed knowledge of the functionality implemented.
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1.2 A BRIEF HISTORY OF PROCONS-4IT
Procons is an accredited regional Gold Partner and master distributer for SAP MENA. Procons, established 2005 and has been successfully implementing SAP solutions to customers in the Financial, Services, Retail, Real Estate, Manufacturing, Trading & Contracting, etc. carrying with it a wide array of in depth business understanding from different industries.
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1.3 Who We Are Interaction begins before purchase.
We are a team of experienced
Procons-4IT works with customers
consultants from Europe and from
via actual and virtual teams made
different parts of the Middle East,
up of both Procons-4IT and partner
speaking the local language.
resources. Guided by Procons-4IT
We have a strong number of
account management, these teams
certified implementation experts,
will work according to clearly
who are all dedicated to making sure
defined guidelines, covering all
that you get the business
aspects of cooperation including the
functionality you need, as quickly as
hand-over of projects.
consultant team works with you to
We are committed to maintaining a
solutions for your business
possible. The team approach incorporates
resource network that is fast,
SAP's Partner Value Net, a global
flexible and able to provide you with
partner program for the delivery of
the highest quality of service
proven, high-quality, comprehensive,
available. Whatever your needs, you
and customized business solutions
can count on Procons-4IT to provide
to SAP ERP customers. It’s a
solutions and support throughout
network committed to the best
the implementation process and
possible customer service and
beyond.
support.
This is when Procons-4IT account managers identify the right experts from the vast resources of Procons4IT in order to create the optimal implementation team for each customer. From launch through the support of live implementations, the evaluate, design, and install the best operations.
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PRESENC E IN TH E MENA RE GION
Kuwait
Lebanon
Qatar
Bashar Haidar Sales Manager Bashar.Haidar@procons-4it.com M +96598556679 Hamoud tower,7th Floor, Kuwait City Kuwait
Youssef Matta Sales Director - Levant Youssef.matta@procons-4it.com +961 4 725601/2/3 Al Moudir Bldg, 3rd Floor, Jal El Dib Beirut, Lebanon
Leonardo A. Tabilog Jr. Sales Manager M +974 5590 5435 Unit 1611 Al Jazeera Tower, West Bay Doha-Qatar
UAE
KSA
Egypt
John ISSA General Manager John.issa @procons-4it.com M + 966502999460 Office 32, Shahed Center for Investment,Emam Saud Bin Abdulaziz Road Riyadh Saudi Arabia
Muhammad El Zuhairy Sales Manager M +20 100 380 6060 Mzuhairy@procons-4it.com 41-B El Moltaka El Arabi st, Sheraton Al Matar, Qism El-Nozha, Cairo Governorate 11799, Cairo, Egypt
Majeed Hassanieh Sales Manager M +971 (55) 4949473 majeed.hassanieh@procons-4it.com Level 14, 1401 IT Plaza, Dubai Silicon Oasis Dubai, UAE
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Our company’s focus translates into successful implementations within set timelines. Some hard facts about Procons-4IT
Focused expertise for your focused needs In assigning SAP consultants, our consulting managers consider industry knowledge, areas of product expertise, and previous implementation experience. Procons-4it’s network of application consultants, remote consultants, and technical consultants possess skills that cover the full breadth of system functionality. This allows us to tailor a team to meet your unique requirements.
90+
400+
Employees
SAP B1 Customers
8,000+
50+
SAP B1 Users Sold
Certified Consultants
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Our commitment to functional innovation drives us to set the trends in the industry. As part of our effort to add value to our engagement with customers, we have developed our own SAP Business One Add-ons which gives unrivaled value to the users who are already experiencing the benefits of working with us. Some of the modules that we have on our belt are as follows:
1. HR Module 2. Payroll Module 3. Property and Facility Management Module
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2 . O U R PROJECTS Procons-4IT have more than 400 customers in the MENA Region and is regularly adding to the Success stories published by SAP on their SAP Business One Success Repository. Here are just a few of them:
1
1 AQAR Real Estate
2
2 Al Jassim Group
3 Maatouk Coffee
Digital transformation with SAP B1
Run a diversified business group
Ensuring Smooth Operations
Digital transformation for AQAR, a real-estate development and investment company based in Qatar, with SAP Business One and ProCons-4IT.
Integrated all businesses and gained more control of operations. Helped make more informed business decisions and consequently provide better customer service. Minimized administrative tasks such as data entry and manual labor. Streamlined processes effectively across diversified business group, whose interests range from Real Estate,
Real Time access to information and reporting Reliable and stable solution Locally available implementation Partner with knowledgeable staff and industry expertise Visibility and real-time access to information across all departments Enhanced support for packaging Processes Accelerated order flow and shipping time
''We are looking in different ways to the future in terms of more success and great achievements, our vision is accomplished with a strong and reliable ERP system - SAP Business One.''
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4
3
5
View our complete projects at: https://www.procons4it.com/clients/
4 SODAMCO Holding
5 Shiseido Middle East
Automating Approval Flows
Reaching Goals for 2020
Improved our internal control environment and were able to meet audit requirements. Mapped all financial reports under crystal reports to facilitate the monthly reporting. New modules were integrated to cover new areas in business. SAP Business One was able to meet our business needs on the short to medium term.
For consumer products company Shiseido, a globally recognized cosmetics company, SAP Business One has improved business operations. It is now easier to get correct and accurate data for planning and decision making purposes. In addition, it has helped the supply chain process, by providing better purchasing and control.
or you can scan this barcode
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3 . PROP OSED SOLUTION 3.1 Solution Overview SAP Business One application integrates all core business functions across your entire company – including financials, sales, customer relationship management, inventory, and operations. Integrated business intelligence functionality allows visibility across all business processes.
Available in 150 country versions and 27 languages, SAP Business One combines a broad range of functionality into a single, affordable solution that runs all key business processes.
By streamlining end-to-end operations and gaining access to accurate information, small businesses can boost efficiency and accelerate profitable growth. In addition, with a published software development kit, industry-specific solutions and functional addons available from the global partner network, SAP Business One can be tailored and extended to meet specific business needs. Unlike many other small business solutions on the market today, SAP Business One is a single application, eliminating the need for separate installations and complex integration of multiple modules. The SAP Business One application is for SME businesses, typically with fewer than 1000 employees and 300 users (Cases of more employees and users exist and can work with roper sizing), that are looking for an affordable, single system to cover core operations such as financials, sales, and customer support. Customers can deploy SAP Business One on-premise or hosted by a partner, typically in less than one month. The solution is sold and supported through a global network of approximately 1,200 certified partners. There are over 550 extensions available from independent software vendors (ISVs) and more than150 country versions and 27 languages. SAP Business One has a base of more than 50,000 customers in 150 countries.
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3.2 Key Highlights of Proposed Solution
THE FOLLOWING ARE THE MODULES AND FUNCTIONALITIES TO BE IMPLEMENTED:
FINANCIALS
SALES
PURCHASING
FIXED ASSETS
INVENTORY
POS INTEGRATION (STANDARD)
DASHBOARD & REPORTING
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3.3 Features and Benefits
3.3.1 Financials The SAP Business One application provides the SME a complete and integrated set of tools to help manage and automate all of the accounting and financial processes in your growing company. It automates everyday accounting tasks, such as maintaining ledger and journal entries, supporting tax calculations, and enabling multicurrency transactions. SMEs can conduct all your banking activities- including processing bank statements and payments, as well as reconciling accounts. They can also manage cash flow, track budgets, and compare actual versus plans to see where your business stands at a moment’s notice. By integrating their financial operation in real time with other business processes, such as purchasing and sales, SMEs can speed transaction and improve visibility into cash flow. Financial management in SAP Business One includes the following key features: •
Accounting – Allows you to automatically handle all key accounting processes, such as journal entries, accounts receivable, and accounts payable SMEs can:
•
✓
Implement and adapt predefined chart-of-accounts templates
✓
Manage accounting transactions such as journal entries, journal vouchers, recurring postings, and posting templates
✓
Create balance sheet, profit and loss, and other financial reports
Banking and reconciliation – Allows you to quickly process all reconciliations and all bank statements and payments by various methods, including checks, cash, credit cards, and bank transfers. In addition, SMEs can:
•
✓
Manage incoming and outgoing payments with cash, checks, electronic bank transfers, and credit cards
✓
Process bank statements and perform automatic reconciliation of ledgers
✓
Clear multiple accounts receivable and payable invoices automatically in batches
✓
Print check batches and generate check and payment reports
Financial REPORTING and analysis – Provides the tools you need to create a wide range of standard or customized financial reports from real-time data for business planning and audit reviews. SAP Business One provides a wide range of financial reports, such as balance sheets, profit and loss statements, profitability reports, multi-period comparisons, sales and purchasing analysis, aging reports, and budget reports. With interactive drill-downs and “drag and relate” functionalities, users can click through the relevant data and get answers quickly.
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3.3.2 Sales Helps SMEs to more easily manage master data for sales leads and customers. Using the customer contact management functionality in SAP Business One, SMEs can:
✓ Manage lead and customer data in a simple user interface ✓ Access customer balances, credit lines, opportunities ✓ Open orders from a single screen ✓ View and synchronize contacts with Microsoft Outlook ✓ Automatically transfer data from master records to relevant transactions ✓
Create instant price quotes, convert them to orders
✓
Perform real-time product availability checks
✓
Generate sales documents more easily with a variety of templates
✓
Create dashboards and interactive reports for forecasting and sales analysis
3.3.3 Purchasing Procurement management is a core functionality in the SAP Business One application that helps SMEs to automate and standardize your core procurement activities. It provides support for purchasing planning, vendor selection, purchase order management, and vendor invoice payment. And it lets you do all these rapidly, with the necessary integration across business functions in accounting and warehouse management to drive success. With SAP Business One, SMEs gain a detailed view of your vendors and support for an integrated, centralized vendor data repository so you can make more effective purchasing decisions, identify opportunities for cost savings, and better manage supplier relationships. Key purchasing features in SAP Business One include: ✓
Create single or multiple purchase orders and goods receipts in easy-to-follow steps
✓
Link purchasing documents and view document trails for audit and research purposes
✓
Manage returns, special expenses, and multiple currencies
✓
Generate detailed purchasing and pricing reports
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3.3.4 Fixed Assets SAP Business One allows SMEs to manage fixed assets using a fully integrated solution. The fixed assets functionality enables them to do the following:
✓
Plan the depreciation of fixed assets using various depreciation method ‚
✓
Calculate the depreciation of fixed assets with the monthly base
✓
Manage fixed assets-related information in item master data
✓
Purchase and sell your fixed assets using the following types of marketing document:
A/P invoice, A/P credit memo, A/P reserve invoice, A/R invoice, A/R reserve invoice ✓
Create payments with cash discount for purchased fixed assets. SAP Business One credits the discounted part from the fixed assets by automatically creating a capitalisation credit memo
✓
Change the asset class of a fixed asset by creating a transfer document
✓
Appreciate a fixed asset by creating a manual depreciation document
✓
Apply more than one set of accounts to each fixed asset, so that the asset depreciation and transactions can be posted to more than one set of journal entries at the same time
✓
Perform fixed asset revaluation
✓
Apply multi-dimensions to fixed assets in cost accounting
✓
View the statuses and detailed transactions of your fixed assets in the following two reports:
✓
Asset Status Report
✓
Asset Transaction Report
✓
Import fixed assets from Microsoft Excel files
3.3.5 Inventory The inventory management tools in the SAP Business One application allow SMEs to manage supply chain and enhance customer satisfaction by providing reliable information about inbound and outbound shipments as well as current inventory levels. They can keep track of product inventory, quantity at each warehouse, movement history, and stocking status. Inventory data is updated in real time so that they can extract insights to meet customer demand and expectations.
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With the Inventory module SMEs can manage inventories using various costing models, maintain item master data, and use multiple units of measure and pricing. They can:
✓
Manage inventories in multiple warehouses and locations using FIFO, moving average, or standard costing
✓
Maintain units of measure and item prices in local and foreign currency
✓
Implement serial and batch number management
✓
Generate comprehensive item list, transaction, and valuation reports
Goods receipt and issue control – Helps SMEs record goods receipts and issues; track stock transfers; support consignment, drop-ship, and other orders; perform inventory and cycle counts: ✓
Record goods receipts and goods issues, and track stock transfers between warehouses
✓
Support consignment, drop-ship, and back-to-back orders
✓
Use the pick-and-pack manager to fill deliveries
✓
Perform inventory and cycle counts
3.3.6 POS Integration (Standard) POS is not a standard module of SAP Business One but we will provide the capability to integrate their POS to capture any sales data to be fetch to the Sales module. We will provide a standard template document and a complete instructional material on how to upload the data to SAP Business One. Any additional effort required by the SME for non-standard integration will have to be charged on a time and material basis.
3.3.7 Dashboard and Reporting The SAP Business One application has been brought together with the power of the SAP HANA platform. Access the real-time information you need to make fact-based decisions in the moment – with SAP Business One analytics powered by SAP HANA. This quick in-memory solution for small business can help you run real-time reporting and analytics – for instant insights, faster responsiveness, and a sharper competitive edge.
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ROBUST
The analytics powered by SAP HANA run behind the scenes of SAP Business One. This means all of the transactional and operational information within your SAP Business One application is available for SME’s insight. They can see your business as it exists right now – not as it existed when you did your custom data extract, which was the case with previous generations of analytics and reporting technology. As a result, users at all levels can make better decisions faster because they have real-time access to information – along with the ability to explore and investigate more information before making those decisions. SAP Business One analytics powered by SAP HANA features include the following: Analytics and reporting – Create and run reports on up-to-date data in SAP Business One in seconds, without IT assistance, and perform what-if analysis with the data you use most. Productivity tools – Use predefined content and multidimensional data sources to analyze data and build reports, and use Microsoft Excel to explore and investigate real-time data. Predefined dashboards and reports – Gain access to a variety of prebuilt reports, customized around the business processes you use most. Search – Find and access all data in SAP Business One with freestyle enterprise search.
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ANALYTICS
SAP Business One HANA offers a number of standard KPIs and dashboards that a user can immediately add to their HANA interface. The ability to build your own pivot table reporting without any prior technical knowledge of the SAP Business One datasets. Once again SAP has done the hard work for the user by making the relevant fields available in pivot table format. The user simply has to drag and drop the information they want into the report format.
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3.4 Scope of Functionalities The following are the scope of functionalities and reports for modules that will be implemented for each SME:
3.4.1 Accounting and Financials Module Chart of Accounts
√
General Ledger
√
Accounts Payable
√
Accounts Receivable
√
Journal Entries / Journal Vouchers
√
Transaction Templates
√
Recurring Postings
√
Dual Currency Reporting
√
Exchange Rate Differences
√
Internal & External Reconciliation (i.e. Bank / Customer / Suppliers)
√
Incoming & Outgoing Payments
√
Payment Methods (Check, Bank Transfer, Credit Card, Cash)
√
Dunning Terms & Interest Calculation
√
Post Dated Checks
√
Check Printing
√
Fixed Assets Accounting Only
√ Accounting Reports
Bank Reconciliation Report
√
Check Register Report
√
Journal Voucher Report
√
General Ledger Report
√
Transaction Journal Report
√
Document Journal Report
√
Tax (VAT) Report
√
Statement of Account
√
Customer Receivables Ageing Report
√
Supplier Liabilities Ageing Report
√ Financial Reports
Trial Balance
√
Profit & Loss Statement
√
Balance Sheet
√
Cash Flow Statement
√
Balance Sheet Comparison
√
Trial Balance Comparison
√
Profit & Loss Statement Comparison
√
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3.4.2 Sales Module Sales Quotation
√
Sales Order
√
Delivery
√
Return
√
AR Down Payment Invoice
√
AR Invoice
√
AR Invoice + Payment
√
AR Credit Note
√
AR Reserve Invoice
√
Recurring Transaction Templates
√
Sales Blanket Agreements
√ Reports
Sales Analysis Report by Customer
√
Sales Analysis Report by Item
√
Sales Analysis Report by Sales Employee
√
Open Items List & Back Orders Report
√
Sales Employee Commission by Invoices Report
√
Customer Receivables Ageing Report
√
3.4.3 Purchasing Module Purchase Request
√
Purchase Quotation
√
Purchase Order
√
Goods Receipt PO
√
Goods Return
√
AP Down Payment Invoice
√
AP Invoice
√
AP Credit Note
√
AP Reserve Invoice
√
Landed Costs
√
Recurring Transaction Templates
√
Purchase Blanket Agreements
√
Purchase Quotation Generation Wizard
√ Reports
Purchase Analysis by Customer
√
Purchase Analysis by Item
√
Purchase Analysis by Buyer
√
Open Items List & Back Orders
√
Purchase Quotation Comparison
√
Supplier Liabilities Ageing report
√
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3.4.4 Fixed Assets Module Multiple Depreciation Types
√
Multiple Asset Classes
√
Fixed Asset Master Data
√
Capitalisation, Retirement, & Transfer
√
Asset Revaluation
√
Depreciation Run
√
Special Depreciation; Depreciation Forecast
√
Asset tracking using barcodes
√ Reports
Asset Depreciation Report
√
Depreciation Journal Report
√
Asset History Report
√
Depreciation Transaction Report
√
3.4.5 Inventory Module Warehouse Sublevels
√
Bin Locations & BIN Attributes
√
Serial or Batch Number management
√
Barcodes
√
Multiple Units of Measure
√
Alternative (substitute) items
√
Supplier/customer catalogue numbers
√
Goods Receipt; Good Issue
√
Stock Transfer Request
√
Stock Transfer
√
Recurring Transactions; Stock Count
√
Cycle Count Recommendations
√
Stock Revaluation; Price Lists
√
Period and Volume Discounts
√
Discount Groups; Special Prices
√
Pick and Pack Manager; Pick List
√ Reports
Item List Report
√
Inactive (not performing) Items Report
√
Stock Transaction Posting List Report
√
Stock Status Report
√
Stock in Warehouse Report
√
Stock Valuation Report
√
Serial Number Transaction Report
√
Batch Number Transaction Report
√
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3.4.6 Master Data Migration Coverage Chart of Accounts
√
Business Partner (customers & suppliers) Master Data
√
Item Master Data
√
3.4.7 Exclusions All Modules, Functionalities, Processes, Events, Activities not mentioned in this document to be considered as Scope Exclusions. Therefore the following deliverables are excluded from the scope: • • • • • • • • •
Process Integration and real time interface with third party application Hardware and 3rd party software licenses and Additional Legal entities and countries. Historical Data Migration Nonstandard business processes that cannot be managed through workarounds or configuration settings (they are considered, change requests at additional charge if it is feasible to meet the requirements) Additional development for non-standard reports or customization of existing reports End-user training and documentation and any modifications to the delivered material after go-live. Process re-engineering activities Version changes during implementation phase.
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A
4 . DETAI LED TEC H NICAL SOLUTIO N 4.1 Infrastructure Architecture & Low- Level Design
4.1.1 Hosted Installation
4.1.2 Cloud Landscape
a) b) c) d)
Each customer database is one tenant. Multiple tenants and multiple customers can be hosted in same service unit. Each service unit would have its dedicated database instance and presentation server. Cloud Operators can use Cloud Control Center to manage the complete deployment and access tenants for support issues.
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4.1.3 Cloud Landscape
B1CLOUD Landscape currently consists of minimum 6 servers, this can be changed, depending on size of the required system. Additional Mail and integration servers can be added as required. SQL and Hana Databases are backed up on dedicated storage using online backup software
4.1.4 Cloud Control Center Cloud Control Center is the is the tool used to manage the cloud deployment. You can maintain following components with CCC: a) Service Units b) Tenants c) Users & Licenses d) Extensions e) Logical Machines CCC also allows RESELLERS accounts using which resellers can maintain their own service units.
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5 . USER ACCESS
MOBILE ACCESS
BROWSER ACCESS
Browser Access works equally well from a table or mobile device.
Allows users to access complete SAP Business One client from browser. Can be used from any device including Mac, tablets or mobile phones. The new web access engine Is fully integrated with the Single Sign on of the cloud. Each user can see only his own company
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5.1 Browser Access Architecture
New Browser Access architecture from SAP Business One Cloud 1.1 PL08 and SAP Business One 9.2 PL06 and up. Allows access through browsers using new DISPATCHER service. Does not require RDP / Citrix.
5.2 Benefits Fast Deployment New customers and tenants can be deployed very quickly with no time wasted in setting up server and landscape for each customer.
No Upfront Investment No investment is required in costly hardware, operating system or database licenses.
Quick Trial Accounts Keep templates or trial database ready and create trial accounts for customers very quickly – allowing them to test run the software for up to 30 days.
Flexibility & Scalability Scale up or down as required from 1 user to 100s’ of users, as and when required.
Predictable Costs Predict your costs accurately as number of users increase or decrease.
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PROPOS ED SUPP ORT MEC H ANISM
6 . DETAI LED PRO JECT PL AN 6.1 Implementation Methodology The "SAP Business One Accelerated Implementation Program" provides a comprehensive implementation methodology for SAP Business One partners.
The implementation process is divided into several phases. For each phase, this guide describes the relevant tasks that have to be completed and suggests roles, responsibilities, and time frames required to successfully complete the implementation. In addition, this guide includes various templates, checklists, and other supporting information to support an efficient and timely implementation of SAP Business One.
The "SAP Business One Accelerated Implementation Program" contains detailed information on how to successfully complete and manage the implementation of SAP Business One
6.2 ASAP Methodology Accelerated SAP methodology is a proven, repeatable and successful approach to implementing SAP solutions across industries and customer environments. It provides content, tools, and expertise from numerous implementations. The "SAP business One Accelerated Implementation Program" has been developed specifically to support the implementation of SAP Business One in small and midsize enterprises. This implementation guide will use the ASAP framework as a guideline for SAP Business One implementations and apply ASAP concepts and information were beneficial.
The implementation is divided into five project phases: 1. 2. 3. 4. 5.
PROJECT PREPARATION BUSINESS BLUEPRINT PROJECT REALIZATION FINAL PREPARATION GO LIVE AND SUPPORT
*Will be discussed in details in the implementation timeline‌.
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6.3 Project/Deliverables Responsibility Most tasks listed in this methodology require efforts both from the SAP Business One implementation partner and the SME (herein referred as Customer). While efforts and involvement differ from task to task, it can be estimated that about an additional 40% 50% of the implementation time listed will be required from client resources. For examples, an estimated duration of 10 hours for a task means that the additional effort required by client resources is approximately 4 - 5 hours, unless either only the implementation partner or client resources are responsible for a task. In most cases, partner and client work together or simultaneously.
6.3.1 Phase 1 – Project Preparation Deliverables Project plan/Timeline Technical infrastructure Assessment Kick-off meeting Conducted Project Team Identified Phase Signed Off
Responsible ProCons-4IT ProCons-4IT ProCons-4IT ProCons-4IT ProCons-4IT
Supported By << Customer >> << Customer >> << Customer >> << Customer >> << Customer >>
6.3.2 Phase 2 – Business Blueprint
Deliverables Scheduled requirements gathering workshops Detailed business requirements Gathered Data migration requirements defined Scope changes Identified and addressed Blueprint document Blueprint document reviewed Finalized BP with customer Blueprint Signed off
Responsible ProCons-4IT ProCons-4IT ProCons-4IT ProCons-4IT ProCons-4IT << Customer >> ProCons-4IT << Customer >>
Supported By << Customer >> << Customer >> << Customer >> << Customer >> << Customer >> ProCons-4IT << Customer >> ProCons-4IT
6.3.3 Phase 3 – Project Realization Deliverables Production system initialized and configured as per blueprint Legacy system data migrated Business Processes validated and tested Key user training planned User Acceptance test catalogue (BPML) Provided UAT Test Catalogue Confirmed Production support and cutover plan Defined user roles and authorizations as per best practice standards Realization Phase signed off
Responsible ProCons-4IT ProCons-4IT ProCons-4IT ProCons-4IT ProCons-4IT << Customer >> << Customer >> << Customer >> << Customer >>
Supported By << Customer >> << Customer >> << Customer >> << Customer >> << Customer >> ProCons-4IT ProCons-4IT ProCons-4IT ProCons-4IT
6.3.4 Phase 4 – Final Preparation Deliverables Support plan established SAP B1 Installed Final Data Migration Key users and administrators trained (train the trainer) System validated and accepted Cutover and pilot processes executed Final preparation phase signed off
6.3.5 Phase 5 – Go- Live and Support
Deliverables Live productive system (Monitor and support) Open issues closed Support plan Implemented Project closed and signed off
Responsible ProCons-4IT ProCons-4IT ProCons-4IT ProCons-4IT
Responsible ProCons-4IT ProCons-4IT ProCons-4IT ProCons-4IT << Customer >> ProCons-4IT << Customer >>
Supported By << Customer >> << Customer >> << Customer >> << Customer >> ProCons-4IT << Customer >> ProCons-4IT
Supported By << Customer >> << Customer >> << Customer >> << Customer >>
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7 . STAN DARD IM PLEMEN TATION TIMELI N E *These timelines are based on estimates gathered from previous implementation experience. All are calculated according to standard functionalities and reports implementation and might vary according to the complexity of the requirement.
Phase 1 Procons-4IT will deliver and install 1 entity in one implementation.
Phase 2 Procons-4IT will conduct a site visit at Customer premises to formulate a blueprint for the implementation. The blueprint report will be considered by the customer and signed-off..
Week 01
Week 02
// 27 total man hours
// 90 total man hours
During this phase, the team prepares
During this phase, a requirements
and conducts a project kick-off
workshop is conducted with various
meeting and goes through initial
key stakeholders to define project
planning and preparation for the SAP
objectives, scope, and schedule. In
Project Preparation Business Blueprint
Business One implementation.
addition, the relevant business process scenarios are defined. In order to document the results gathered during
Specific tasks: 1. 2. 3. 4. 5.
Project plan/Timeline Technical infrastructure Assessment Kick-off meeting Conducted Project Team Identified Phase Signed Off
the workshops, the Business Blueprint is created. Specific tasks: 1. 2. 3. 4. 5. 6. 7. 8.
Scheduled requirements gathering workshops Detailed business requirements Gathered Data migration requirements defined Scope changes Identified and addressed Blueprint document Blueprint document reviewed Finalized BP with customer Blueprint Signed off
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Phase 3
Phase 4
Phase 5
Procons-4IT will start the installation application software. Project realization starts with both onsite and offsite efforts.
Procons-4IT will conduct a site visit to conduct training at Customer premises that will cover functional and technical training.
Procons-4IT will provide all standard SAP Business One reports and design the marketing documents related to the application areas defined. Support starts.
Week 04
Week 09
Week 10- 12
// 208 total man hours
//27 total man hours
// 57 total man hours
Project Realization
Final Preparation
Go- Live and Support
The purpose of this phase is to
The purpose of this phase is to
The purpose of this phase is to move
implement all business process
complete final preparations (including
from a project-oriented, pre-
requirements based on the Business
user and administrator training,
production environment to live
Blueprint. Other key focal areas of this
system management and cutover
production operation. The most
phase are conducting integration tests
activities) to finalize go-live readiness.
important elements include setting up
and drawing up end user
Upon successful completion of this
production support, monitoring
documentation.
phase, the SAP Business One system
system transactions, and optimizing
is ready to be used as a productive
overall system performance.
environment. Specific tasks: 1. 2. 3. 4. 5. 6. 7. 8. 9.
Production system initialized and configured as per blueprint Legacy system data migrated Business Processes validated and tested Key user training planned User Acceptance test catalogue (BPML) Provided UAT Test Catalogue Confirmed Production support and cutover plan Defined user roles and authorizations as per best practice standards Realization Phase signed off
Specific tasks: Specific tasks: 1. 2. 3. 4. 5. 6. 7.
Support plan established SAP B1 Installed Final Data Migration Key users and administrators trained (train the trainer) System validated and accepted Cutover and pilot processes executed Final preparation phase signed off
1. 2. 3. 4. 5.
Live productive system (Monitor and support) Open issues closed Support plan Implemented Project closed and signed off
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8 . MAIN TENANC E AND S UPPORT 8.1 Support Duties
8.1.1 Licensee Duties 1.
2. 3. 4.
Follow the agreed Reporting Procedure when a fault occurs in the Application Software. The initial Reporting Procedures include an online ticketing system on www.procons-4it.com . This could be followed up by phone and email depending on the case. Follow the instructions in the operation conventions manual and follow standard electronic data processing operating practices. Follow the Service Desk instructions given by the Licensor. Provide a communication line - remote access - for reception of solutions.
8.1.2 Licensor Duties 1. 2. 3. 4.
Provide a Service Desk facility during office hours as follows: 9:00 to 18:00. Provide a notification receiving system for official holidays. Respond within 4 working hours of notification by the Licensee to any "critical issues". A request of a general failure sent from a Licensee site will be treated as critical when designated as such. Level 1 and level 2 support are provided by licensor, however level 3 support will be provided by SAP through Customer access to SAP support portal.
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8.2 Support Conditions The Service Desk support provided under this Agreement is limited to addressing functional service issues, if any, for the application software. Examples of issues that are excluded from the Service Desk support under this Agreement are as follows: 1. Local network and/or wide area network problems at Licenseeâ&#x20AC;&#x2122;s Site Location 2. Interfaces not supplied by the Licensor 3. Hardware upgrades and/or changes at Licensee Site Location not done according to the Licensor instructions. 4. Configuration and/or malfunction of other systems connected to the Licenseeâ&#x20AC;&#x2122;s computer systems and communication networks. 5. Professional services associated with new SAP Business One release upgrades.
8.3 Consultancy Services The Licensor will be willing to assist in resolving such problems, if requested to do so by the Licensee, however, the Licensor will not be held liable for such problems.
ANNEX U RE A
Sample Profiles of Consultants
ANNEX U RE B
Awards, Certifications & Recognitions *All annexures are sent on a separate ZIP Files
Than k Y ou . We appreciate your business.