MoF Technical Proposal V3

Bu sin e ss On e H ANA We b Base d Ap p licat ion Soft war e for Smal l and Me d iu m En t e r pr ises A p r oLorem p o sipsum a l dolor i n rsiteamet, s p oconsectetur n s e t oadipiscing S u p pelit.l y , I n s t a l l a t i o n , I m p l Fusce e m erutrum n t a purus t i o nvehicula a n dultrices S u pconsequat. p o r t Proin o f quis Tax Administration rhoncus augue.

Aenean luctus augue eget dui porttitor Softw a r e a t M i n i s t r y o f F i n a n c e , State of Qatar. malesuada a quis odio. Fusce eget cursus lorem.

The content of this document will cover the response for Section 2.2.1 of the SCOPE OF WORK specific for SME Application.

SAP Business One HANA Web Based Application Software for Small and Medium Enterprises

Prepared for: MINISTRY OF FINANCE, STATE OF QATAR

Prepared by:

Statement of Confidentiality This proposal and supporting materials contain confidential and proprietary business information of Procons-4it. These materials may be printed or photocopied for use in evaluating the proposed project, but are not to be shared with other parties.

3

Contents 1.

INTRODUCTION .......................................................................................................................................................................................... 2 1.1 Executive Summary ................................................................................................................................................................................... 2 1.2 A BRIEF HISTORY OF PROCONS-4IT ........................................................................................................................................................... 2 1.3 Who We Are ............................................................................................................................................................................................. 2 2. OUR PROJECTS ................................................................................................................................................................................................. 2 3. PROPOSED SOLUTION ...................................................................................................................................................................................... 2 3.1 Solution Overview ..................................................................................................................................................................................... 2 3.2 Key Highlights of Proposed Solution ......................................................................................................................................................... 2 3.3 Features and Benefits ............................................................................................................................................................................... 2 3.3.1 Financials ........................................................................................................................................................................................... 2 3.3.2 Sales .................................................................................................................................................................................................. 2 3.3.3 Purchasing ......................................................................................................................................................................................... 2 3.3.4 Fixed Assets ....................................................................................................................................................................................... 2 3.3.5 Inventory ........................................................................................................................................................................................... 2 3.3.6 POS Integration (Standard) ............................................................................................................................................................... 2 3.3.7 Dashboard and Reporting ................................................................................................................................................................. 2 3.4 Scope of Functionalities ............................................................................................................................................................................ 2 3.4.1 Accounting and Financials Module ................................................................................................................................................... 2 3.4.2 Sales Module ..................................................................................................................................................................................... 2 3.4.3 Purchasing Module ........................................................................................................................................................................... 2 3.4.4 Inventory Module ............................................................................................................................................................................. 2 3.4.4 Fixed Assets Module ......................................................................................................................................................................... 2 3.4.5 Inventory Module ............................................................................................................................................................................. 2 3.4.7 Exclusions .......................................................................................................................................................................................... 2 3.4.6 Master Data Migration Coverage ...................................................................................................................................................... 2 4. DETAILED TECHNICAL SOLUTION ..................................................................................................................................................................... 2 4.1 Infrastructure Architecture & Low-Level Design ....................................................................................................................................... 2 4.1.1 Hosted Installation ............................................................................................................................................................................ 2 4.1.2 Cloud Landscape ............................................................................................................................................................................... 2 4.1.3 Cloud Landscape ............................................................................................................................................................................... 2 4.1.4 Cloud Control Center......................................................................................................................................................................... 2 5. USER ACCESS.................................................................................................................................................................................................... 2 5.1 Browser Access Architecture .................................................................................................................................................................... 2 5.2 Benefits ..................................................................................................................................................................................................... 2 PROPOSED SUPPORT MECHANISM ..................................................................................................................................................................... 2 6.2 ASAP Methodology ................................................................................................................................................................................... 2 6. DETAILED PROJECT PLAN ................................................................................................................................................................................. 2 6.1 Implementation Methodology .................................................................................................................................................................. 2 6.3 Project/Deliverables Responsibility .......................................................................................................................................................... 2 6.3.1 Phase 1 – Project Preparation ........................................................................................................................................................... 2 6.3.2 Phase 2 – Business Blueprint ............................................................................................................................................................. 2 6.3.3 Phase 3 – Project Realization ............................................................................................................................................................ 2 6.3.4 Phase 4 – Final Preparation ............................................................................................................................................................... 2 6.3.5 Phase 5 – Go-Live and Support ........................................................................................................... Error! Bookmark not defined.

7. MAINTENANCE AND SUPPORT ...................................................................................................................................................................... 20 7.1.1 Licensee Duties ............................................................................................................................................................................... 20 7.1.2 Licensor Duties ................................................................................................................................................................................ 20 7.2 Support Conditions ................................................................................................................................................................................. 20 7.3 Consultancy Services ............................................................................................................................................................................... 21 ANNEXURE A ...................................................................................................................................................................................................... 21 Sample Profiles of Consultants .......................................................................................................................................................................... 21 ANNEXURE B ...................................................................................................................................................................................................... 21 Awards, Certifications & Recognitions ............................................................................................................................................................... 21

4

1 . INTRODU CTION 2 . INTRODU CTION

1.1 Executive Summary

3 . INTRODU CTION

INTRODUCTION1.1 Executive Procons-4IT appreciates the opportunity to respond to the Ministry of Finance with a proposal Summary for the implementation of SAP Business One

4 . INTRODU CTION Procons-4IT will furnish you with the 1 . INTRODU CTIO consulting expertise required to assist in By working with and Procons, you will be having implementing the software. An Nwith more than the best in class ERP solution additional objective of this HANA for the SMEs in Qatar.

50,000 Implemented references worldwide with

leading names in the market; and more than 450

INTRODUCTION1.1 Executive Implementations done by Procons in Middle East.

Summary In addition Procons provides the best in class services partner with Local and International INTRODUCTION1.1 Executive experience in implementing SAP projects in Summary

different countries in the Middle East and GCC countries.

SAP Business One is an integrated solution providing a complete solution in the areas of Financials and has a strong capability to handle taxation requirements. This will help for issuance of VAT invoices by SMEs, doing the accounting by SMEs and should also have an interface to prepare and upload the consolidated VAT related information to MoF system (periodic returns / invoices).

Procons-4IT looks forward to working with you and the Ministry to transform your vision of a country-wide information system into reality.

Please feel free to contact us at any time should you need additional information or have further questions about the response provided.

implementation will be to instill in the users (SMEs) detailed knowledge of the functionality implemented.

5

1.2 A BRIEF HISTORY OF PROCONS-4IT

Procons is an accredited regional Gold Partner and master distributer for SAP MENA. Procons, established 2005 and has been successfully implementing SAP solutions to customers in the Financial, Services, Retail, Real Estate, Manufacturing, Trading & Contracting, etc. carrying with it a wide array of in depth business understanding from different industries.

6

1.3 Who We Are We are a team of experienced

1.3 Who from WeEurope Are and from consultants

Procons-4IT works with customers via actual and virtual teams made

different parts of the Middle East,

up of both Procons-4IT and partner

speaking the local language.

resources. Guided by Procons-4IT

1.3 Who We Are We have a strong number of

account management, these teams

Interaction begins before purchase.

This is when Procons-4IT account managers identify the right experts from the vast resources of Procons4IT in order to create the optimal implementation team for each

certified implementation experts,

will work according to clearly

who are all dedicated to making sure 1.3 Who We Are

defined guidelines, covering all

that you get the business

aspects of cooperation including the

functionality you need, as quickly as

hand-over of projects.

consultant team works with you to

We are committed to maintaining a

solutions for your business

possible.

The team approach incorporates

resource network that is fast,

SAP's Partner Value Net, a global

flexible and able to provide you with

partner program for the delivery of

the highest quality of service

proven, high-quality, comprehensive,

available. Whatever your needs, you

and customized business solutions

can count on Procons-4IT to provide

to SAP ERP customers. It’s a

solutions and support throughout

network committed to the best

the implementation process and

possible customer service and

beyond.

support.

customer. From launch through the support of live implementations, the evaluate, design, and install the best operations.

Interaction begins before purchase.

This is when Procons-4IT account managers identify the right experts from the vast resources of Procons4IT in order to create the optimal implementation team for each

1.3 Who We AreWe are a team of experienced consultants from Europe and from different parts of the Middle East, speaking the local language.

We have a strong number of

customer. From launch through the support of live implementations, the consultant team works with you to evaluate, design, and install the best solutions for your business operations.

certified implementation experts, who are all dedicated to making sure that you get the business functionality you need, as quickly as possible.

The team approach incorporates SAP's Partner Value Net, a global partner program for the delivery of proven, high-quality, comprehensive, and customized business solutions to SAP ERP customers. It’s a network committed to the best possible customer service and support.

Interaction begins before purchase.

This is when Procons-4IT account managers identify the right experts from the vast resources of Procons4IT in order to create the optimal implementation team for each customer. From launch through the support of live implementations, the consultant team works with you to evaluate, design, and install the best solutions for your business

7

PRESENC E I N TH E MENA RE GION PRESENC E IN TH E MENA RE GION PRESENC E IN TH E MENA RE GION PRESENC E IN TH E MENA RE GION

Kuwait

Lebanon

Qatar

Bashar Haidar Sales Manager Bashar.Haidar@procons-4it.com M +96598556679 Hamoud tower,7th Floor, Kuwait City Kuwait

Youssef Matta Sales Director - Levant Youssef.matta@procons-4it.com +961 4 725601/2/3 Al Moudir Bldg, 3rd Floor, Jal El Dib Beirut, Lebanon

Leonardo A. Tabilog Jr. Sales Manager M +974 5590 5435 Unit 1611 Al Jazeera Tower, West Bay Doha-Qatar

Kuwait

Lebanon

Kuwait Bashar UAEHaidar Sales Manager Majeed Hassanieh Bashar.Haidar@procons-4it.com Kuwait Sales Manager M +96598556679 M +971 (55) 4949473 Hamoud UAEtower,7th Floor, Kuwait City majeed.hassanieh@procons-4it.com Kuwait

Lebanon Youssef KSAMatta Sales Director - Levant John ISSA Youssef.matta@procons-4it.com General Manager Lebanon +961 4 725601/2/3 John.issa @procons-4it.com Al Moudir Bldg, 3rd Floor, Jal El Dib KSA M + 966502999460 Beirut, Lebanon

UAE

KSA

Level 14, 1401 IT Plaza, Dubai Silicon Oasis Dubai, UAE Bashar Haidar Sales Manager Bashar.Haidar@procons-4it.com Majeed Hassanieh

Office 32, Shahed Center for Investment,Emam Saud Bin Abdulaziz Road Riyadh Saudi Arabia Youssef Matta Sales Director - Levant Youssef.matta@procons-4it.com John ISSA

Qatar

Qatar Egypt Qatar Egypt

Leonardo A. Tabilog Jr. Sales Manager M +974 5590 5435 Muhammad El Zuhairy Unit 1611 Al Jazeera Tower, West Bay Sales Manager Doha-Qatar M +20 100 380 6060 Mzuhairy@procons-4it.com 41-B El Moltaka El Arabi st, Sheraton Al Leonardo A. El-Nozha, Tabilog Jr.Cairo Governorate Matar, Qism Sales Manager 11799, Cairo, Egypt M +974 5590 5435 Unit 1611 Al Jazeera Tower, West Bay Doha-Qatar Muhammad El Zuhairy

Egypt

8

Our company’s focus translates into successful implementations within set timelines.

Some hard facts about Procons-4IT

Our company’s focus Some hard facts about Procons-4IT translates into 90+ 400+ successful Some hard facts about Focused expertise for Procons-4IT your focused needs 400+ implementations 90+ Some hard facts about Focused expertise for within set timelines.

90+ 400+ Procons-4IT your focused needs Employees

In assigning SAP consultants, our consulting managers consider industry knowledge, areas of product expertise, and previous implementation experience.

Procons-4it’s network of application consultants, remote consultants, and technical consultants possess skills that cover the full breadth of system functionality. This allows us to tailor a team to meet your unique requirements.

Focused expertise for your focused needs

Employees

SAP B1 Customers

Employees

SAP B1 Customers

8,000+ 90+ SAP B1 Users Sold Employees

50+ 400+ Certified SAP B1 Consultants Customers

8,000+

50+

SAP B1 Users Sold

Certified Consultants

Our company’s focus Focused expertise for 8,000+ your focused needs translates into In assigning SAP consultants, our consulting managers consider industry knowledge, areas of product expertise, and previous implementation experience.

Procons-4it’s network of application

SAP B1 Customers

SAP B1 Users Sold

50+ Certified Consultants

9

2.

OUR PROJE CTS9

Our commitment to 2.

O functional innovation U R drives us to set the trends P in R the industry.

O AsJ part of our effort to add value to our engagement with customers, we have developed our own SAP Business One Add-ons which gives unrivaled value to the users who are already experiencing the benefits ofE working with us.

C of the modules that we have on our belt are as follows: Some 1.THR Module 2. Payroll Module 3.SProperty and Facility Management Module

Our commitment to functional innovation drives us to set the trends in the industry.

2.

As part of our effort to add value to our engagement with customers, we have developed our own SAP OUR PROJE Business One Add-ons which gives unrivaled value to the users who are already experiencing the benefits CTS9 of working with us.

Our commitment to functional innovation drives us to set the trends in the industry.

2.

Some of the modules that we have on our belt are as follows: OUR 4. HR Module PROJE CTS 5. 9Payroll Module

6. Property and Facility Management Module

As part of our effort to add value to our engagement with customers, we have developed our own SAP Business One Add-ons which gives unrivaled value to the users who are already experiencing the benefits of working with us.

Some of the modules that we have on our belt are as follows:

7. HR Module 8. Payroll Module 9. Property and Facility Management Module

Our commitment to functional innovation

As part of our effort to add value to our engagement with customers, we have developed our own SAP Business One Add-ons which gives unrivaled value to the users who are already experiencing the benefits of working with us.

9

10

2 . O U R PROJECTS Procons-4IT have more than 400 customers in the MENA Region and is regularly adding to the Success stories published by SAP on their SAP Business One Success Repository. Here are just a few of them:

2 . O U R PROJECTS 2 . O U R PROJECTS

1 1

2 . O U R PROJECTS

2 2

1

2

1

2

1 AQAR Real Estate

2 Al Jassim Group

3 Maatouk Coffee

Digital transformation with SAP B1

Run a diversified business group

Ensuring Smooth Operations

Digital transformation for AQAR, a real-estate development and investment company based in Qatar, AQAR Real Estate with SAP Business One and Digital transformation with SAP B1 ProCons-4IT.

Integrated all businesses and gained more control of operations.

Helped make more informed Al Jassim Group business decisions and Run a diversified business group consequently provide better customer service.

Minimized administrative tasks such as data entry and manual Al Jassim Group labor.

Run a diversified business group Streamlined processes effectively across diversified business group, whose interests range from Real Estate,

Real Time access to information and reporting Reliable and stable solution Maatouk Coffee Locally available implementation Partner Ensuring Smooth Operations with knowledgeable staff and industry expertise Visibility and real-time access to information across all departments Maatouk Coffee Enhanced support for packaging Ensuring Smooth Operations Processes Accelerated order flow and shipping time

1 1

''We are looking in different ways to the future in terms of more success AQAR Real Estate and great achievements, our vision is Digital transformation with SAP accomplished with a strong andB1 reliable ERP system - SAP Business One.''

1

AQAR Real Estate Digital transformation with SAP B1

Digital transformation for AQAR, a

2 2 2

Al Jassim Group

Run a diversified business group

3 3 3

Maatouk Coffee Ensuring Smooth Operations

Real Time access to information and

11

3

4

3

4

3

4

3

4

5

5

View our complete projects at:

5

https://www.procons-

5

View our complete projects at: 4it.com/clients/

4 SODAMCO Holding

5 Shiseido Middle East

Automating Approval Flows

Reaching Goals for 2020

Improved PROPOS our internal control environment and were able to meet ED audit requirements.

SOLUTI SODAMCO Holding Mapped all financial reports under Automating Approval Flows crystal reports to facilitate the ON reporting. monthly New modules were integrated to cover new areas in business.

SODAMCO Holding SAP Business One was able to Automating Approval Flowson the meet our business needs short to medium term.

For consumer products company Shiseido, a globally recognized cosmetics company, SAP Business Shiseido Middle East One has improved business Reaching Goals for 2020 operations.

It is now easier to get correct and accurate data for planning and decision making purposes.

Shiseido Middle East In addition, it has helped the supply Reaching Goals for 2020 chain process, by providing better purchasing and control.

4 3.

44

3.

4 PR SODAMCO Holding OP our internal control Improved Automating Approval Flows

environment and were able to meet

5 5 5

Shiseido Middlecompany East For consumer products Reaching for 2020 Shiseido, aGoals globally recognized

cosmetics company, SAP Business

https://www.procons4it.com/clients/

or you can scan this barcode

View our orcomplete you can scan this barcode https://www.proconsprojects at: 4it.com/clients/ or you can scan this barcode

View our 4it.com/clients/ orcomplete you can scan this barcode projects at:

https://www.procons-

12

3 . PROP OSED SOLUTION 3 .1 Solu t ion Overview3. P ROPOSE D SOLUTIO N 3.1 Solution Overview 3.1 Solution Overview

SAP Business One application integrates all core business functions across your entire company – including financials, sales, customer relationship management, inventory, and operations. Integrated business intelligence functionality allows visibility across all business processes.

3.1 Solution Solution Overview Overview 3.1

3 .1 Solu t ion Overview3. P ROPOSE D SOLUTIO N

3.1 Solution Overview

3 .1 Solu t ion Overview3. P ROPOSE D SOLUTIO N Available in 150 country versions and 27 languages, SAP Business One combines a broad range of functionality into a single, affordable solution that runs all key business processes.

By streamlining end-to-end operations and gaining access to accurate information, small businesses can boost efficiency and accelerate profitable growth. In addition, with a published software development kit, industry-specific solutions and functional addons available from the global partner network, SAP Business One can be tailored and extended to meet specific business needs.

Unlike many other small business solutions on the market today, SAP Business One is a single application, eliminating the need for

Available in 150 country versions andmodules.

27 languages, SAP Business One combines a broad separate installations and complex integration of multiple range of functionality into a single, affordable solution that runs all key business processes.

The SAP Business One application is for SME businesses, typically with fewer than 1000 employees and 300 users (Cases of more employees and users exist and can work with roper sizing), that are looking for an

Available in 150 country versions and 27 languages, SAP Business One combines a broad affordable, single system to cover range of functionality into a single, affordable solution that runs all key business processes.

core operations such as financials, sales, and customer support.

Customers can deploy SAP Business One on-premise or hosted by a

partner, typically in less than one month. The solution is sold and supported through a global network of approximately 1,200 certified partners. There are over 550 extensions available from independent software vendors (ISVs) and more than150 country

150Business countryOne versions and of 27more languages, SAPcustomers BusinessinOne versions and 27Available languages.inSAP has a base than 50,000 150combines countries. a broad range of functionality into a single, affordable solution that runs all key business processes.

13

3.2 Key Highlights of Proposed Solution

THE FOLLOWING ARE THE Key MODULES AND FUNCTIONALITIES TO BE 3.3 Features and Benefits3.2 Highlights of Proposed Solution IMPLEMENTED: 3.3 Features and Benefits 3.3.1 Financials3.3 Features and Benefits3.2 Key Highlights of Proposed Solution FINANCIALS SALES

PURCHASING THE FOLLOWING ARE THE MODULES AND FUNCTIONALITIES TO BE IMPLEMENTED: 3.3 Features and Benefits3.2 Key Highlights of Proposed Solution

THE FOLLOWING ARE THE MODULES AND FUNCTIONALITIES TO BE INVENTORY POS INTEGRATION IMPLEMENTED: (STANDARD)

FIXED ASSETS

DASHBOARD & THE FOLLOWING ARE THE MODULES REPORTINGAND FUNCTIONALITIES TO BE

IMPLEMENTED:

14

3.3 Features and Benefits 3.3.1 Financials3.3 Features and Benefits Financials

3.3.1 Sales3.3.1 Financials Financials The SAP Business One application provides the SME a complete and integrated set of tools to 3.3.2 help manage and automate all of the accounting and financial processes in your growing company. It automates everyday accounting tasks, such as maintaining ledger and journal

Sales3.3.1 Financials3.3 Features 3.3.2 Sales entries, supporting tax calculations, and enabling multicurrency transactions. and Benefits

SMEs can conduct all your banking activities- including processing bank statements and 3.3.3 Purchasing3.3.2 Sales3.3.1 payments, as well as reconciling accounts. They can also manage cash flow, track budgets, and 3.3.1 Financials3.3 Features and Benefits Financials compare actual versus plans to see where your business stands at a moment’s notice.

3.3.2 Sales3.3.1 Financials

By integrating their financial operation in real time with other business processes, such as purchasing and sales, SMEs can speed transaction and improve visibility into cash flow.

Financial management in SAP Business One includes the following key features: •

Accounting – Allows you to automatically handle all key accounting processes, such as journal entries, accounts receivable, and accounts payable SMEs can:

•

✓

Implement and adapt predefined chart-of-accounts templates

✓

Manage accounting transactions such as journal entries, journal vouchers, recurring postings, and posting templates

✓

Create balance sheet, profit and loss, and other financial reports

Banking and reconciliation – Allows you to quickly process all reconciliations and all bank statements and payments by various methods, including checks, cash, credit cards, and bank transfers. In addition, SMEs can:

•

✓

Manage incoming and outgoing payments with cash, checks, electronic bank transfers, and credit cards

✓

Process bank statements and perform automatic reconciliation of ledgers

✓

Clear multiple accounts receivable and payable invoices automatically in batches

✓

Print check batches and generate check and payment reports

Financial REPORTING and analysis – Provides the tools you need to create a wide range of standard or customized financial reports from real-time data for business planning and audit reviews. SAP Business One provides a wide range of financial reports, such as balance sheets, profit and loss statements, profitability reports, multi-period comparisons, sales and purchasing analysis, aging reports, and budget reports. With interactive drill-downs and “drag and relate” functionalities, users can click through the relevant data and get answers quickly.

15

3.3.2 Sales Helps SMEs to more easily manage master data for sales leads and customers. Using the customer contact management functionality in SAP Business One, SMEs can: 3.3.3 Purchasing3.3.2 Sales

3.3.3 Purchasing

✓ Manage lead and customer data in a simple user interface ✓ Access customer balances, credit lines, opportunities

✓ Open orders from a single screen 3.3.4 Fixed Assets3.3.3 Purchasing3.3.2 ✓ View and synchronize contacts with Microsoft Outlook Sales

✓ Automatically transfer data from master records to relevant transactions

✓

Create instant price quotes, convert them to orders

✓

Generate sales documents more easily with a variety of templates

✓

Create dashboards and interactive reports for forecasting and sales analysis

3.3.3 Purchasing3.3.2 Sales ✓ Perform real-time product availability checks

3.3.3 Purchasing Procurement management is a core functionality in the SAP Business One application that helps SMEs to automate and standardize your core procurement activities. It provides support for 3.3.4 Fixed Assets3.3.3 Purchasing purchasing planning, vendor selection, purchase order management, and vendor invoice

3.3.4 Fixed Assets

payment. And it lets you do all these rapidly, with the necessary integration across business functions in accounting and warehouse management to drive success.

With SAP Business One, SMEs gain a detailed view of your vendors and support for an 3.3.5 Inventory3.3.4 Fixed Assets3.3.3 integrated, centralized vendor data repository so you can make more effective purchasing Purchasing

decisions, identify opportunities for cost savings, and better manage supplier relationships. Key

purchasing features in SAP Business One include:

3.3.4 Fixed Assets3.3.3 Purchasing ✓

Create single or multiple purchase orders and goods receipts in easy-to-follow steps

✓

Link purchasing documents and view document trails for audit and research purposes

✓

Manage returns, special expenses, and multiple currencies

✓

Generate detailed purchasing and pricing reports

16

3.3.4 Fixed Assets SAP Business One allows SMEs to manage fixed assets using a fully integrated solution. The

3.3.5 Inventory3.3.4fixed Fixed Assets assets functionality enables them to do the following: 3.3.5 Inventory

✓

Plan the depreciation of fixed assets using various depreciation method ‚

✓

Calculate the depreciation of fixed assets with the monthly base

✓

Manage fixed assets-related information in item master data

3.3.6 POS Integration ✓(Standard)3.3.5 Purchase and sell your fixed assets using the following types of marketing document: Inventory3.3.4 Fixed Assets A/P invoice, A/P credit memo, A/P reserve invoice, A/R invoice, A/R reserve invoice ✓

Create payments with cash discount for purchased fixed assets. SAP Business One credits the discounted part

from the fixed assets by automatically 3.3.5 Inventory3.3.4 Fixed Assetscreating a capitalisation credit memo ✓

Change the asset class of a fixed asset by creating a transfer document

✓

Appreciate a fixed asset by creating a manual depreciation document

✓

Apply more than one set of accounts to each fixed asset, so that the asset depreciation and transactions can be posted to more than one set of journal entries at the same time

✓

Perform fixed asset revaluation

✓

Apply multi-dimensions to fixed assets in cost accounting

✓

View the statuses and detailed transactions of your fixed assets in the following two reports:

✓

Asset Status Report

✓

Asset Transaction Report

✓

Import fixed assets from Microsoft Excel files

3.3.5 Inventory 3.3.6 POS Integration (Standard)3.3.5 The inventory management tools in the SAP Business One application allow SMEs to manage Inventory supply chain and enhance customer satisfaction by providing reliable information about inbound and outbound shipments as well as current inventory levels. They can keep track of inventory, quantity at each warehouse, movement history, and stocking status.

3.3.6 POS Integrationproduct (Standard) Inventory data is updated in real time so that they can extract insights to meet customer demand and expectations.

3.3.7 Dashboard and Reporting3.3.6 POS Integration (Standard)3.3.5 Inventory 3.3.6 POS Integration (Standard)3.3.5 Inventory

17

With the Inventory module SMEs can manage inventories using various costing models, maintain item master data, and use multiple units of measure and pricing. They can:

✓

Manage inventories in multiple warehouses and locations using FIFO, moving average, or standard costing

✓

Maintain units of measure and item prices in local and foreign currency

✓

Implement serial and batch number management

✓

Generate comprehensive item list, transaction, and valuation reports

Goods receipt and issue control – Helps SMEs record goods receipts and issues; track stock transfers; support consignment, drop-ship, and other orders; perform inventory and cycle counts: ✓

Record goods receipts and goods issues, and track stock transfers between warehouses

✓

Support consignment, drop-ship, and back-to-back orders

✓

Use the pick-and-pack manager to fill deliveries

✓

Perform inventory and cycle counts

3.3.6 POS Integration (Standard) POS is not a standard module of SAP Business One but we will provide the capability to

3.3.7 Dashboard and Reporting3.3.6 POS integrate their POS to capture any sales data to be fetch to the Sales module.

Integration (Standard)We will provide a standard template document and a complete instructional material on how to upload the data to SAP Business One.

3.3.7 Dashboard and Reporting

Any additional effort required by the SME for non-standard integration will have to be charged

on a time and material basis.

3.3.7 Dashboard and Reporting3.3.6 POS Integration (Standard) 3.3.7 Dashboard and Reporting Reporting3.3.6 POS Integration (Standard) The SAP Business One application has been brought together with the power of the SAP HANA

3.3.7 Dashboard and Reporting platform. Access the real-time information you need to make fact-based decisions in the

moment – with SAP Business One analytics powered by SAP HANA. This quick in-memory solution for small business can help you run real-time reporting and analytics – for instant 3.3.7 Dashboard and Reporting insights, faster responsiveness, and a sharper competitive edge.

3.3.7 Dashboard and Reporting

18

ROBUST ROBUST ROBUST ROBUST

The analytics powered by SAP HANA run behind the scenes of SAP Business One. This means all of the transactional and

operational information within your SAP Business One application is available for SME’s insight. They can see your business as it exists right now – not as it existed when you did your custom data extract, which was the case with previous generations of analytics and reporting technology.

As a result, users at all levels can make better decisions faster because they have real-time access to information – along with the ability to explore and investigate more information before making those decisions.

SAP Business One analytics powered by SAP HANA features include the following: Analytics and reporting – Create and run reports on up-to-date data in SAP Business One in seconds, without IT assistance, and perform what-if analysis with the data you use most.

Productivity tools – Use predefined content and multidimensional data sources to analyze data and build reports, and use Microsoft Excel to explore and investigate real-time data.

Predefined dashboards and reports – Gain access to a variety of prebuilt reports, customized around the business processes you use most.

Search – Find and access all data in SAP Business One with freestyle enterprise search.

19

ANALYTICS

3.4 Scope of Functionalities

ANALYTIC

S

3.4 Scope of Functionalities

3.4.1 Accounting

and Financials Module 3.4 Scope of Functionalities

A

SAP Business One HANA offers a number of standard KPIs and dashboards that a user can immediately add to their HANA interface.

NALYTICS

The ability to build your own pivot table reporting without any prior technical knowledge of the SAP Business One datasets. Once again SAP has done the hard work for the user by making the relevant fields available in pivot table format. The user simply has to drag and drop the information they want into the report format.

3.4 Scope of Functionalities

S

ANALYTIC

20

3.4 Scope of Functionalities The following are the scope of functionalities and reports for modules that will be implemented for each SME:

3.4.1 Accounting and Financials Module3.4 Scope of Functionalities

3.4.1 Accounting and Financials Module 3.4.1 Accounting and Financials Module General Ledger 3.4.2 Sales Module3.4.1 Accounting and Financials Accounts Payable Module Chart of Accounts

3.4.2 Receivable Sales Accounts

Module3.4.1 Accounting and Financials Module3.4 Scope of Journal Entries / Journal Vouchers 3.4.2 Sales Module Functionalities Transaction Templates Recurring Postings

Dual Currency Reporting 3.4.3 Sales 3.4.1 Purchasing AccountingModule3.4.2 and Financials Exchange Rate Differences Module3.4.1 Accounting and Financials Module3.4 Scope of Functionalities Internal & External Reconciliation (i.e.

Bank / Customer / Suppliers) Module

√ √ √ √ √ √ √ √ √ √

Incoming & Outgoing Payments

√

3.4.2 Sales Module3.4.1 Accounting and Dunning Terms & Interest Calculation Financials Module Post Dated Checks

Payment Methods (Check, Bank Transfer, Credit Card, Cash)

√

Check Printing

√

Fixed Assets Accounting Only

√

√ √

Accounting Reports Bank Reconciliation Report

√

Check Register Report

√

Journal Voucher Report

√

General Ledger Report

√

Transaction Journal Report

√

Document Journal Report

√

Tax (VAT) Report

√

Statement of Account

√

Customer Receivables Ageing Report

√

Supplier Liabilities Ageing Report

√ Financial Reports

Trial Balance

√

Profit & Loss Statement

√

Balance Sheet

√

Cash Flow Statement

√

Balance Sheet Comparison

√

Trial Balance Comparison

√

Profit & Loss Statement Comparison

√

21

3.4.2 Sales Module Sales Quotation

√

3.4.3 Purchasing Module3.4.2 Sales Delivery Module

√

Return

√

AR Down Payment Invoice

√

AR Invoice

√

AR Invoice + Payment

√

3.4.4 Inventory Module3.4.3 Purchasing AR Reserve Invoice Module3.4.2 Sales Module

√

Recurring Transaction Templates

√

Sales Blanket Agreements

√

Sales Order

3.4.3 Purchasing Module

AR Credit Note

3.4.3 Purchasing Module3.4.2 Sales Reports Module Sales Analysis Report by Customer

√

√

√

Sales Analysis Report by Item

√

Sales Analysis Report by Sales Employee

√

Open Items List & Back Orders Report

√

Sales Employee Commission by Invoices Report

√

Customer Receivables Ageing Report

√

3.4.3 Purchasing Module Purchase Request

√

3.4.4 Inventory Module3.4.3 Purchasing Purchase Order Module

√

Goods Receipt PO

√

Goods Return

√

AP Down Payment Invoice

√

AP Invoice

√

AP Credit Note

3.4.4 Fixed Assets Module3.4.4 Inventory AP Reserve Invoice Module3.4.3 Purchasing Module Landed Costs

√

Recurring Transaction Templates

√

Purchase Quotation

3.4.4 Inventory Module

3.4.4 Inventory Module3.4.3 Purchasing Purchase Quotation Generation Wizard Module Purchase Blanket Agreements

√

√ √

√ √

Reports Purchase Analysis by Customer

√

Purchase Analysis by Item

√

Purchase Analysis by Buyer

√

Open Items List & Back Orders

√

Purchase Quotation Comparison

√

Supplier Liabilities Ageing report

√

22

3.4.4 Fixed Assets Module Multiple Depreciation Types

√

3.4.5 Inventory Module3.4.4 Fixed Assets Fixed Asset Master Data Module

√

Capitalisation, Retirement, & Transfer

√

Asset Revaluation

√

Depreciation Run

√

Special Depreciation; Depreciation Forecast

√

3.4.6 Master Data Migration Coverage3.4.5 Inventory Module3.4.4 Reports Asset Depreciation Report Fixed Assets Module

√

Depreciation Journal Report

√

Asset History Report

√

Multiple Asset Classes

3.4.5 Inventory Module

Asset tracking using barcodes

3.4.5 Inventory Module3.4.4 Fixed Assets Depreciation Transaction Report Module

√

√

√

3.4.5 Inventory Module Warehouse Sublevels

√

Bin Locations & BIN Attributes

3.4.6 Master Data Migration Serial or Batch Number management Coverage3.4.5 Inventory Module

√

Barcodes

√

Multiple Units of Measure

√

Alternative (substitute) items

√

Supplier/customer catalogue numbers

√

Goods Receipt; Good Issue

√

Stock Transfer Request

√

3.4.6 Master Data Migration Coverage

3.4.7 Exclusions3.4.6 Master Data Recurring Transactions; Stock Count Migration Coverage3.4.5 Inventory Cycle Count Recommendations Module Stock Transfer

√

√ √ √

Stock Revaluation; Price Lists

√

Period and Volume Discounts

√

3.4.6 Master Data Migration Discount Groups; Special Prices Coverage3.4.5 Inventory Module Pick and Pack Manager; Pick List

√ √

Reports Item List Report

√

Inactive (not performing) Items Report

√

Stock Transaction Posting List Report

√

Stock Status Report

√

Stock in Warehouse Report

√

Stock Valuation Report

√

Serial Number Transaction Report

√

Batch Number Transaction Report

√

23

3.4.6 Master Data Migration Coverage Chart of Accounts

√

Business Partner (customers & suppliers) Master Data

√

Item Master Data

√

3.4.7 Exclusions3.4.6 Master Data Migration Coverage 3.4.7 Exclusions

All Modules, Functionalities, Processes, Events, Activities not mentioned in this document to be considered as Scope Exclusions.

Therefore the following deliverables are excluded from the scope:

4. DETAILED TECHNICAL SOLUTION3.4.7 3.4.7 Exclusions Exclusions • Process Integration and real time interface with third party application • • • •

Hardware and 3rd party software licenses and Additional Legal entities and countries.

Historical Data Migration Nonstandard business processes that cannot be managed through workarounds or configuration settings (they are considered, change requests at additional charge if it is feasible to meet the requirements) Additional development for non-standard reports or customization of existing reports End-user training and documentation and any modifications to the delivered material after go-live.

Process re-engineering activities Version changes during implementation phase.

4. DETAILED TECHNICAL SOLUTION3.4.7 Exclusions3.4.6 Master Data Migration Coverage • • • •

4 . DETAI LED TECH NIC AL SOLUTIO N

3.4.7 Exclusions3.4.6 Master Data 4.1 Infrastructure Architecture & LowMigration Coverage Level Design4. DETAILED TECHNICAL SOLUTION3.4.7 Exclusions 4. DETAILED TECHNICAL SOLUTION3.4.7 Exclusions

24

A

4 . DETAI LED TEC H NICAL SOLUTIO N 4.1 Infrastructure Architecture & Low- Level Design

4.1 In fr ast r u ct u re Archit ect ure & Low4.1.1 Installation4.1 Architecture LeHosted ve l De sign 4Infrastructure . DETAILED TECH NIC AL & Low-Cloud LevelLandscape4.1.1 Design 4.1.2 Hosted SOLUTIO N Installation 4.1.1 Hosted Installation

4.1.1 Hosted Installation 4.1 Infrastructure Architecture & Low- Level Design 4.1.2 Cloud Landscape 4.1.2 Cloud Landscape4.1.1 Hosted Installation4.1 Infrastructure Architecture &Cloud Low- Level Design 4.1.3 Cloud Landscape4.1.2 Hosted Installation

4 .1 .1 4.1 Infrast ruct ure Landscape4.1.1 Hosted Installation Ar ch it e ctu r e & Low -Level Design4.

4.1.1 Hosted Installation4.1 Infrastructure Architecture & Low-Cloud LevelLandscape4.1.1 Design D TECH DETAILE 4.1.2 Hosted NICAL SO L UTION Installation

4.1 In fr ast r u ct u re Archit ect ure & Low LeCloud ve l Landscape De sig n 4 . DETAILED TECH NIC AL 4.1.2 SOLUTIO N 4.1.3 Cloud Landscape4.1.2 Cloud Landscape 4.1.3 Cloud Landscape 4.1.4 Cloud Control Center4.1.3 Cloud Landscape4.1.2 Cloud Landscape 4.1.3 Cloud Landscape4.1.2 Cloud Landscape a) b) c) d)

Each customer database is one tenant.

Multiple tenants and multiple customers can be hosted in same service unit.

Each service unit would have its dedicated database instance and presentation server.

Cloud Operators can use Cloud Control Center to manage the complete deployment and access tenants for support issues.

25

4.1.3 Cloud Landscape 4.1.4 Cloud Control Center4.1.3 Cloud Landscape 4.1.4 Cloud Control Center 4.1.4 Cloud Control Center4.1.3 Cloud Landscape 4.1.4 Cloud Control Center4.1.3 Cloud Landscape

B1CLOUD Landscape currently consists of minimum 6 servers, this can be changed, depending on size of the required system.

Additional Mail and integration servers can be added as required.

SQL and Hana Databases are backed up on dedicated storage using online backup software

4.1.4 Cloud Control Center Cloud Control Center is the is the tool used to manage the 4.1.4 Cloud Control cloud deployment.

You can maintain following components with CCC: a) Service Units 4.1.4 Cloud Control b) Tenants c) Users & Licenses d) Extensions 4.1.4 Cloud Control e) Logical Machines CCC also allows RESELLERS accounts using which resellers can maintain their own service units.

Center Center Center

26

5 . USER ACCESS 5 .1 Br owse r Access Archit ect ure5.

USER AC CESS 5.1 Browser Access Architecture

5 .2 Be n efit s5.1 Browser Access Ar ch it e ctu r e5. USER ACCE SS 5 .1 Br owse r Access Archit ect ure5.

USER AC CESS

MOBILE ACCESS

BROWSER ACCESS

Browser Access works equally well from a table or mobile device.

Allows users to access complete SAP Business One client from browser.

MOBILE ACCESS Browser Access works equally well from a table or mobile device.

MOBILE ACCESS Browser Access works equally well from a table or mobile device.

Can be used from any device including Mac, tablets or mobile phones.

The new web access engine Is fully integrated with the Single Sign on of the cloud.

Each user can see only his own company

27

5.1 Browser Access Architecture 5.2 Benefits5.1 Browser Access Architecture 5.2 Benefits 5.2 Benefits5.1 Browser Access Architecture 5.2 Benefits5.1 Browser Access Architecture

New Browser Access architecture from SAP Business One Cloud 1.1 PL08 and SAP Business One 9.2 PL06 and up.

Allows access through browsers using new DISPATCHER service.

Does not require RDP / Citrix.

5.2 Benefits Fast Deployment 5.2 Benefits New customers and tenants can be deployed very quickly with no time wasted in setting up server Fast Deployment and landscape for each customer.

5.2 Benefits No Upfront Investment New customers tenants can behardware, deployed very No investment isand required in costly Fast Deployment 5.2 Benefits quickly with no time in licenses. setting up server operating system or wasted database and landscape for each customer.

No Upfront Investment Quick Trial Accounts Fast Deployment

No investment in costly hardware, Keep templatesisorrequired trial database ready and create New customers and tenants can be deployed very operating system or database licenses.

No Upfront trial accounts Investment for customers very quickly – quickly with no time wasted in setting up server allowing them to test run the software for up to 30 Quick Trial Accounts and landscape for each customer. days.

No investment is required in costly hardware, No Upfront Investment operating system or database licenses.

Flexibility Scalability New customers and tenants can be deployed very Quick Trial&Accounts Keep templates oras trial database ready andtocreate Scale up or down required 1 user 100s’ quickly with no time wasted infrom setting up server trial accounts for customers very quickly – of users, as and when required. andinvestment landscape is forrequired each customer.

No in costly hardware, allowing them&to test run the software for up to 30 Flexibility Scalability operating system or database licenses.

Quick days. Trial Accounts Predictable Costs Scale up or down as required from 1 user to 100s’ Predict costs accurately as number of users of users,your as and when required.

Flexibility & Scalability Keep templates or trial database ready and create increase or decrease. trial accounts for customers very quickly – allowing to test run the software for up to 30 Scale upthem or down as required from 1 user to 100s’ Flexibility & Scalability days. of users, as and when required.

28

PROPOS ED SUPP ORT MEC H ANISM 6 .2 ASAP Me t hod ology PROPOSE D SUPPOR T MECH ANISM 6.2 ASAP Methodology

6 . DETAI LED PRO JECT PL AN6.2 A SAP Me t h od ology PROP OSED SUPPORT MECH AN ISM 6 . DETAI LED PRO JECT PL AN 6 .2 ASAP Me t hod ology PROPOSE D 6.1 Implementation Methodology T MECH ANISM Imp le me n t atSUPPOR ion Me t hod ology 6. DETAILE D The "SAP Business One Accelerated PROJECT PLAN Implementation Program" provides a 6.1 Implementation Methodology The implementation process is divided into several

phases. For each phase, this guide describes the tasks that have to be completed and suggests ntationrelevant Methodology roles, responsibilities, and time frames required to successfully complete the implementation. In addition, this guide includes various templates, checklists, and other supporting information to support an efficient and timely implementation of SAP Business One.

comprehensive implementation methodology for SAP Business One partners.

6.1 Implementation Methodology The "SAP Business One Accelerated Implementation Program" contains detailed information on how to successfully complete 6.1 Implementation Methodology and manage the implementation of SAP Business One

Imp le me n t at ion Me t hod ology 6. DETAILE D PROJECT PLAN 6.2 ASAP Methodology

6.3 Project/Deliverables ResponsibilityThe "SAP

Business One Accelerated Implementation Imp Accelerated le meSAPnmethodology t at ion Me t hod ology 6. DETAILE D Program" provides a comprehensive is a proven, repeatable methodology SAP Business and successful approach to implementing SAP 6. DETAILED PROJECT PLAN6.2 Theimplementation implementation is dividedfor into four project PROJECT PLAN One partners. solutions across industries and customer ASAP Methodology environments. It provides content, tools, and expertise from numerous implementations. The "SAP business One Accelerated Implementation Program" has been developed specifically to support the implementation of SAP Business One in small and midsize enterprises.

This implementation guide will use the ASAP framework as a guideline for SAP Business One implementations and apply ASAP concepts and information were beneficial. Methodology6.

6.1 Implementation

6 . DETAI LED PROJECT PLAN

DETAILED PROJECT PLAN6.2 ASAP Methodology 6. DETAILED PROJECT PLAN6.2

phases: 1.

2.

3.

4.

The "SAP Business One Accelerated PROJECT PREPARATION Implementation Program" contains detailed PROJECT REALIZATION information on how to successfully complete FINAL PREPARATION and manage the implementation of SAP GO LIVE One AND SUPPORT Business

6.3 Project/Deliverables Responsibility BROWSER ACCESS Allows users to access SAP Business One 1 –complete Project 6.3.1 Phase client from browser.

Preparation 6.3 Project/Deliverables

29

6.3 Project/Deliverables Responsibility Most tasks listed in this methodology require efforts both from the SAP Business One implementation partner and the SME (herein referred Customer).

While efforts and involvement differ from task to task, it can be estimated 6.3.1 Phase 1 – as Project Preparation6.3 that about an additional 40% - 50% of the implementation time listed will be required from client resources. For Project/Deliverables Responsibility example, an estimated duration of 10 hours for a task means that the additional effort required by client resources is approximately 4 - 5 hours, unless either only the implementation partner or client resources are responsible for a task.

In most cases, partner client workPreparation together or simultaneously.

6.3.1 Phase 1 –andProject

6.3.2 Phase 2 – 6.3.1 Phase 1 – Project

6.3.1 Phase 1 – Project Preparation Preparation6.3 Project/Deliverables Deliverables

Responsible ProCons-4IT Project ProCons-4IT ProCons-4IT

Responsibility Setup Cloud

Supported By << Customer >> << Customer >> << Customer >>

Create SME Tenant2 – 6.3.1 Phase 1 – 6.3.2 Phase Deliver Material to SME Preparation 6.3.1 Phase 1 – Project Preparation6.3

Project/Deliverables Responsibility

6.3.2 Phase 2 – Project Realization

6.3.2 Phase 2 – Project Realization

Deliverables Responsible Supported By 6.3.3 Phase 3 – 6.3.2 Phase 2 – 6.3.1 Production system initialized and configured ProCons-4IT << Customer >> Data migration ProCons-4IT >> Phase 1 – ProjectMaster Preparation 6.3.3 Phase 3 – 6.3.2 Phase <<2 Customer – Project Training Plan ProCons-4IT << Customer >> Realization UAT Test Catalogue << Customer >> ProCons-4IT Confirmed Production and cutover plan << Customer >> ProCons-4IT 6.3.2 Phase 2 – 6.3.1 Phase 1 support – Project Defined user roles and authorizations << Customer >> ProCons-4IT Preparation 6.3.3 Phase 3 – Final Preparation

6.3.3 Phase 3 – Final Preparation Deliverables System validated and accepted Cutover Phase and pilot processes executed 6.3.4 4 – 6.3.3 Phase Final preparation phase signed off Preparation

3–

6.3.4 Phase 4 – 6.3.3 Phase 3 – 6.3.2 ProjectByRealization ResponsiblePhase 2 – Supported

<< Customer >> Final ProCons-4IT 6.3.3 Phase>>3 << Customer

–

ProCons-4IT << Customer >> 6.3.2ProCons-4IT Phase 2

– Project Realization

6.3.4 Phase 4 – Go- Live and Support 6.3.4 Phase 4 – Go- Live and Support Deliverables

Responsible

Supported By

Project closed and signed off

ProCons-4IT

<< Customer >>

6.3.4 Phase 4 –Live 6.3.3 Phase – Final ProCons-4IT << Customer >> productive system3(Monitor and support) << Customer >> Support plan Implemented Preparation 6.3.4 PhaseProCons-4IT 4 – Go- Live and Support 6.3.4 Phase 4 – 6.3.3 Phase 3 – Final Preparation

6.3.4 Phase 4 – Go- Live and Support 6.3.4 Phase 4 – Go- Live and Support

30

7 . MAIN TENA NC E AND S UPPORT 7 .1 Su p por t Du t ies 7 . MAI N TENANC E 7.1.1 Licensee Duties AND SUP PORT 7.1.1 Licensee Duties7.1 Support Duties 7.1 Support Duties 1.

Follow the agreed Reporting Procedure when a fault occurs in the Application Software. The initial Reporting Procedures include an online ticketing system on www.procons-4it.com . This could be followed up by phone and email depending on the case.

2. Follow the instructions in the operation conventions manual and follow standard electronic data processing operating Support Duties practices.

3. Follow the Service Desk instructions given by the Licensor.

4. Provide a communication line - remote access - for reception of solutions.

7.1.2 Licensor Duties7.1.1 Licensee

7.1 Duties 7.1.1 Licensee Duties

7 .1 .1 7 .1 Sup p ort Dut ies 7 .

MAINTE NANCE A ND SUPP ORT 7.2 Support Conditions7.1.2 Licensor 7.1.2 Licensor Licensee Duties Duties7.1.1 Licensee Duties7.1 Duties Support Duties

Duties7.1.1 Licensee Duties 7.1.1 Licensee Duties7.1 Support Duties

7 .1 Su p por t Du t ies 7 . MAI N TENANC E 7.1.2 Licensor Duties7.1.1 Licensee AND SUP PORT Duties

7.1.2 Licensor Duties 1.

2.

3.

Provide a Service Desk facility during office hours as follows: 9:00 to 18:00.

Provide a notification receiving system for official holidays.

Respond within 4 working hours of notification by the Licensee to any "critical issues". A request of a general failure sent from a Licensee site will be treated as critical when designated as such.

Level 1 and level 2 support are provided by licensor, however level 3 support will be provided by SAP through Customer access to SAP support portal.

7.2 Support Conditions7.1.2 Licensor Duties 4.

7.2 Support Conditions

7.3 Consultancy Services7.2 Support Conditions7.1.2 Licensor Duties

31

7.2 Support Conditions The Service Desk support provided under this Agreement is limited to addressing functional service issues, if any, for the application software.

7.3 Consultancy Services7.2 Support Conditions Examples of issues that are excluded from the Service Desk support under this Agreement are as follows:

1. Local network and/or wide area network problems at Licenseeâ&#x20AC;&#x2122;s Site Location 2. Interfaces not supplied by the Licensor Hardware upgradesServices and/or changes at Licensee Site Location not done according to the Licensor instructions.

7.33. Consultancy 4. Configuration and/or malfunction of other systems connected to the Licenseeâ&#x20AC;&#x2122;s computer systems and communication networks.

5. Professional services associated with new SAP Business One release upgrades.

ANNEXURE A7.3 Consultancy Services7.2 Support Conditions 7.3 Consultancy Services 7.3 Consultancy Services7.2 Support Conditions A7.3 Consultancy Services ANNEXURE

The Licensor will be willing to assist in resolving such problems, if requested to do so by the Licensee, however, the Licensor will not be held liable for such problems.

ANNEX U RE A S a m p l eUPRE r o f iA les of Consultants ANNEX S a m p l e P r oANNEX f i l e s o f U RE B A w ANNEX aC r dosn,sCu el trU ftisc a BANN t i o n s & EX R e cURE o g n i tA ions at niRE a separate ZIP Files S a m p l e *AllPannexures r o f iarel esentson o f Consultants

ANNEXURE BANNEXURE A7.3 Consultancy Services

ANNE X U RE BANN EX URE A

S aConsultancy mple Pro files ANNEXURE A7.3 Services

of Consultants

ANNEX U RE BANN EX URE A Sample Profiles of Consultants

Than k Y ou .

We appreciate your business.