Bu sin e ss On e H ANA We b Base d Ap p licat ion Soft war e for Smal l and Me d iu m En t e r pr ises A p r oLorem p o sipsum a l dolor i n rsiteamet, s p oconsectetur n s e t oadipiscing S u p pelit.l y , I n s t a l l a t i o n , I m p l Fusce e m erutrum n t a purus t i o nvehicula a n dultrices S u pconsequat. p o r t Proin o f quis Tax Administration rhoncus augue. Aenean luctus augue eget dui porttitor Softw a r e a t M i n i s t r y o f F i n a n c e , State of Qatar. malesuada a quis odio. Fusce eget cursus lorem. The content of this document will cover the response for Section 2.2.1 of the SCOPE OF WORK specific for SME Application.
SAP Business One HANA Web Based Application Software for Small and Medium Enterprises
Prepared for: MINISTRY OF FINANCE, STATE OF QATAR
Prepared by:
Statement of Confidentiality This proposal and supporting materials contain confidential and proprietary business information of Procons-4it. These materials may be printed or photocopied for use in evaluating the proposed project, but are not to be shared with other parties.
3
TABLE OF CONTENTS 1.
INTRODUCTION……………………………………………………………………………………………………………………………………………………..……...…………4 1.1 Executive Summary…………………………………………………………………………………………………………………………..……………………..…………4 1.2 A BRIEF HISTORY OF PROCONS-4IT…………………………………………………………………………………………………………………………..…………5 1.3 Who We Are……………………………………………………………………………………………………………………………………………………………..……….6 2. OUR PROJECTS…………………………………………………………………………………………………………………….……………………………………………………..10 3. PROPOSED SOLUTION………………………………………………………………………………………………………….……………………………………………………..12 3.1 Solution Overview………………………………………………………………………………………………………….…………………………..…………………....12 3.2 Key Highlights of Proposed Solution ………………………..……………………………………………………………………………………………………....13 3.3 Features and Benefits………………………..……………………………………………………………………………………………………………………..…..... 14 3.3.1 Financials……………………………………………………………………………………………………………………….………………..…………………....14 3.3.2 Sales……………………………………………………………………………………………………………………….………………..…………………..……....15 3.3.3 Purchasing……………………………………………………………………………………………………………………………………………………………..15 3.3.4 Fixed Assets……………………………………………………………………………………………………………………………………………………………16 3.3.5 Inventory……………………………………………………………………………………………………………………………………………………………….16 3.3.6 POS Integration (Standard)…………………………………………………………………………………………….………………………………………17 3.3.7 Dashboard and Reporting…………………………………………………………………………………………….………………………………………..17 3.4 Scope of Functionalities………………………………………………………………………………………………………….………………………………………..20 3.4.1 Accounting and Financials Module…………………………………………………………………………………..………………………………….…20 3.4.2 Sales Module…………………………………………………………………………………………………………………….…………………………………..21 3.4.3 Purchasing Module…………………………………………………………………………………………………………….………………………………….21 3.4.4 Fixed Assets Module…………………………………………………………………………………………………………….………………………………..22 3.4.5 Inventory Module………………………………………………………………………………………………………………………………………………….22 3.4.6 Master Data Migration Coverage…………………………………………………………………………………………………………………………..23 3.4.7 Exclusions……………………………………………………………………………………………………………………………………………………………..23 4. DETAILED TECHNICAL SOLUTION……………………………………………………………………………………………………………………………………………….24 4.1 Infrastructure Architecture & Low-Level Design……………………………………………………………………………………………………………….24 4.1.1 Hosted Installation ……………………………………………………………………………………………………………………………………………….24 4.1.2 Cloud Landscape ………………………………………………………………………………………………………………………………………..……..24 4.1.3 Cloud Server Landscape……………………………………………………………………………………………………………………………………..…25 4.1.4 Cloud Control Center…………………………………………………………………………………………………………………………………..………..25 5. USER ACCESS……………………………………………………………………………………………………………………………………………………………………………..26 5.1 Browser Access Architecture………………………………………………………………………………………………………………………………………….…27 5.2 Benefits…………………………………………………………………………………………………………………………………………………………………………….27 6. DETAILED PROJECT PLAN……………………………………………………………………………………………………………………………………………………………28 6.1 Implementation Methodology………………………………………………………………………………………………………………………………………….28 6.2 ASAP Methodology…………………….…………………………………………………………………………………………………………………………………….28 6.3 Project/Deliverables Responsibility…………………………………………………………………………………………………………………………………..29 6.3.1 Phase 1 – Project Preparation…………………………………………………………………………………….…………………………………………..29 6.3.2 Phase 2 – Project Realization…………………………………………………………………………………………………………………………………..29 6.3.3 Phase 3 – Final Preparation……………………………………………………………………..……………………………………………………………..29 6.3.4 Phase 4 – Go-Live and Support………………………………………………………………………………………………………………………………..29 7. MAINTENANCE AND SUPPORT…………………………………………………………………………………………………………………………..………………………..30 7.1 Support Duties…………………………………………………………………………………………………………………………………………………………………..30 7.1.1 Licensee Duties…………………………………………………………………………………………………..…………………………………………………..30 7.1.2 Licensor Duties……………………………………………………………………………………………………………………………..………………………..30 7.2 Support Conditions……………………………………………………………………………………………………………………………………………………………31 7.3 Consultancy Services………………………………………………………………………………………………………………………………………………………..31 ANNEXURE A Sample Profiles of Consultants ANNEXURE B Awards, Certifications & Recognitions
4
1 . INTRODU CTION 25.
INTRODU CTION
26.
INTRODU CTION
1.1 Executive Summary
INTRODUCTION1.1 Executive Procons-4IT appreciates the opportunity to respond to the Ministry of Finance with a proposal Summary for the implementation of SAP Business One
2 7 . INTRODU CTION Procons-4IT will furnish you with the 1 . INTRODU CTIO consulting expertise required to assist in By working with and Procons, you will be having implementing the software. An N the best in class ERP solution with more than 2 8 . INTRODU CTION additional objective of this 50,000 Implemented references worldwide with HANA for the SMEs in Qatar.
leading names in the market; and more than 450
INTRODUCTION1.1 Executive Implementations done by Procons in Middle East. Summary
29.
implementation will be to instill in the users (SMEs) detailed knowledge of the functionality implemented.
INTROD U CTION
In addition Procons provides the best in class services partner with Local and International INTRODUCTION1.1 Executive experience in implementing SAP projects in Summary
30.
INTRODU CTION
different countries in the Middle East and GCC countries.
3 1 .CTIO INTRODU CTION 1 . INTRODU providing a complete solution Nin the areas of Financials and has a strong capability to handle 2 . INTRODU CTION taxation requirements. This will help for issuance of VAT invoices by SMEs, doing the accounting by 2 . INTRODU CTIO SMEs and should also have an interface to 3 2 .VAT related INTRODU CTION prepare and upload the consolidated N SAP Business One is an integrated solution
information to MoF system (periodic returns / invoices).
3 3 .CTIO INTRODU CTION 3 . INTRODU and the Ministry to transform Nyour vision of a country-wide information system into reality. 3 4 . INTRODU CTION Please feel free to contact us at any time should Procons-4IT looks forward to working with you
INTRODUCTION1.1 Executive you need additional information or have further Summary questions about the response provided.
35.
INTRODU CTION
INTRODUCTION1.1 Executive Summary
36.
INTRODU CTION
5
1.2 A BRIEF HISTORY OF PROCONS-4IT
Procons is an accredited regional Gold Partner and master distributer for SAP MENA. Procons, established 2005 and has been successfully implementing SAP solutions to customers in the Financial, Services, Retail, Real Estate, Manufacturing, Trading & Contracting, etc. carrying with it a wide array of in depth business understanding from different industries.
6
1.3 Who We Are We are a team of experienced
1.3 Who from WeEurope Are and from consultants
Procons-4IT works with customers via actual and virtual teams made
different parts of the Middle East,
up of both Procons-4IT and partner
speaking the local language.
resources. Guided by Procons-4IT
1.3 Who We Are We have a strong number of
account management, these teams
Interaction begins before purchase. This is when Procons-4IT account managers identify the right experts from the vast resources of Procons4IT in order to create the optimal implementation team for each
certified implementation experts,
will work according to clearly
who are all dedicated to making sure 1.3 Who We Are
defined guidelines, covering all
that you get the business
aspects of cooperation including the
functionality you need, as quickly as
hand-over of projects.
consultant team works with you to
We are committed to maintaining a
solutions for your business
1.3 Who We Are possible.
The team approach incorporates
1.3 Who We Are SAP's Partner Value Net, a global
resource network that is fast, the highest quality of service
proven, high-quality, comprehensive, 1.3 Who We Are
available. Whatever your needs, you
and customized business solutions
can count on Procons-4IT to provide
to SAP ERP customers. It’s a
solutions and support throughout
possible customer service and
the implementation process and beyond.
support.
1.3 Who We Are 1.3 Who We Are
1.3 Who We Are
evaluate, design, and install the best operations.
Interaction begins before purchase. This is when Procons-4IT account managers identify the right experts from the vast resources of Procons4IT in order to create the optimal implementation team for each
1.3 Who We AreWe are a team of experienced consultants from
1.3 Who We Are
support of live implementations, the
flexible and able to provide you with
partner program for the delivery of
1.3 Who We Are network committed to the best
customer. From launch through the
Europe and from different parts of the Middle East, speaking the local language. We have a strong number of
customer. From launch through the support of live implementations, the consultant team works with you to evaluate, design, and install the best solutions for your business operations.
certified implementation experts,
1.3 Who We Are
who are all dedicated to making sure that you get the business functionality you need, as quickly as
1.3 Who We Are 1.3 Who We Are
possible. The team approach incorporates SAP's Partner Value Net, a global partner program for the delivery of
1.3 Who We Are
proven, high-quality, comprehensive, and customized business solutions to SAP ERP customers. It’s a
1.3 Who We Are 1.3 Who We Are
network committed to the best possible customer service and support.
Interaction begins before purchase. This is when Procons-4IT account managers identify the right experts from the vast resources of Procons4IT in order to create the optimal implementation team for each customer. From launch through the support of live implementations, the consultant team works with you to evaluate, design, and install the best solutions for your business
7
PRESENC E IN TH E MENA RE GION PRESENC E IN TH E MENA RE GION PRESENC E IN TH E MENA RE GION PRESENC E IN TH E MENA RE GION PRESENC E IN TH E MENA RE GION PRESENC E IN TH E MENA R E GION Kuwait
Lebanon
Qatar
Lebanon
Leonardo A. Tabilog Jr. Sales Manager M +974 5590 5435 Unit 1611 Al Jazeera Tower, West Bay Doha-Qatar
PRESENC E IN TH E MENA RE GION
Bashar Haidar Sales Manager Bashar.Haidar@procons-4it.com M +96598556679 Hamoud tower,7th Floor, Kuwait City Kuwait
Kuwait
Youssef Matta Sales Director - Levant Youssef.matta@procons-4it.com +961 4 725601/2/3 Al Moudir Bldg, 3rd Floor, Jal El Dib Beirut, Lebanon
Qatar
Kuwait Lebanon Qatar Leonardo A. Tabilog Jr. PRESENC E IN TH E MENA RE GION Youssef Matta Sales Manager Bashar Haidar KSA Egypt UAE Sales Director - Levant M +974 5590 5435 Sales Manager John ISSA Muhammad El Zuhairy Majeed Hassanieh Youssef.matta@procons-4it.com Unit 1611 Al Jazeera Tower, West Bay Bashar.Haidar@procons-4it.com General Manager Sales Manager Kuwait Lebanon Qatar Sales Manager +961 4 725601/2/3 Doha-Qatar M +96598556679 John.issa @procons-4it.com M +20 100 380 6060 M +971 (55) 4949473 Al Moudir Bldg, 3rd Floor, Jal El Dib Hamoud KSA Egypt UAEtower,7th Floor, Kuwait City M + 966502999460 Mzuhairy@procons-4it.com majeed.hassanieh@procons-4it.com Beirut, Lebanon Kuwait Office 32, Shahed Center for 41-B ElRE MoltakaGION El Arabi st, Sheraton Al Level 14, 1401 IT Plaza, PRESENC ELebanon IN TH E MENA Leonardo A. Tabilog Jr. Investment,Emam Saud Bin Abdulaziz Matar, Qism El-Nozha, Cairo Governorate Kuwait Qatar Dubai Silicon Oasis Sales Manager Road Riyadh Saudi Arabia 11799, Cairo, Egypt Dubai, UAE Youssef KSAMatta Egypt M +974 5590 5435 Bashar UAEHaidar Sales Director Levant Unit 1611 Al Jazeera Tower, West Bay Sales Manager Youssef.matta@procons-4it.com Doha-Qatar Bashar.Haidar@procons-4it.com Kuwait Lebanon QatarEl Zuhairy John ISSA Muhammad Majeed Hassanieh
8
Our company’s focus translates into successful implementations within set timelines. Some hard facts about Procons-4IT
Our company’s focus Some hard facts about Procons-4IT translates into 90+ 400+ successful Some hard facts about Focused expertise for Procons-4IT your focused needs 400+ implementations 90+ Some hard facts about Focused expertise for within set timelines. 90+ 400+ Procons-4IT your focused needs Employees
In assigning SAP consultants, our consulting managers consider industry knowledge, areas of product expertise, and previous implementation experience. Procons-4it’s network of application consultants, remote consultants, and technical consultants possess skills that cover the full breadth of system functionality. This allows us to tailor a team to meet your unique requirements.
Focused expertise for your focused needs
Employees
SAP B1 Customers
Employees
SAP B1 Customers
50+ 8,000+ Some hard facts about 90+ 400+ SAPEmployees B1 Users Sold Certified SAP B1 Consultants Customers Procons-4IT 50+ 8,000+ Employees 90+ 400+ SAP B1 Users Sold Certified SAP B1 Consultants Customers Some hard facts about Employees 50+ 8,000+ Procons-4IT 400+ SAP 90+ B1 Users Sold Certified SAP B1 Consultants Customers Employees
Our company’s focus Focused expertise for your focused needs into translates In assigning SAP consultants, our consulting managers consider industry knowledge, areas of product expertise, and previous implementation experience. Procons-4it’s network of application
SAP B1 Customers
Employees
9
2. OUR PROJE CTS9
Our commitment to 2. O functional innovation U R drives us to set the trends P in R the industry.
O AsJ part of our effort to add value to our engagement with customers, we have developed our own SAP Business One Add-ons which gives unrivaled value to the users who are already experiencing the benefits ofE working with us. C of the modules that we have on our belt are as follows: Some 1.THR Module 2. Payroll Module 3.SProperty and Facility Management Module
Our commitment to functional innovation drives us to set the trends in the industry.
2. As part of our effort to add value to our engagement with customers, we have developed our own SAP OUR PROJE Business One Add-ons which gives unrivaled value to the users who are already experiencing the benefits CTS9 of working with us.
Our commitment to functional innovation 2. O drives us to set the trends U R the industry. in
2. Some of the modules that we have on our belt are as follows: OUR 4. HR Module PROJE CTS 5. 9Payroll Module
6. Property and Facility Management Module
As part of our effort to add value to our engagement with customers, we have developed our own SAP Business One Add-ons which gives unrivaled value to the users who are already experiencing the benefits of working with us. Some of the modules that we have on our belt are as follows:
7. HR Module 8. Payroll Module 9. Property and Facility Management Module
P R O As part of our effort to add value to our engagement with customers, we have developed our own SAP Business J One Add-ons which gives unrivaled value to the users who are already experiencing the benefits of working with us. E
Our commitment to functional innovation
9
10
2 . O U R PROJECTS Procons-4IT have more than 400 customers in the MENA Region and is regularly adding to the Success stories published by SAP on their SAP Business One Success Repository. Here are just a few of them:
2 . O U R PROJECTS 2 . O U R PROJECTS
1 1 1
2 . O U R PROJECTS 2 . O U R PROJECTS
2 2 2
1
2 . O U R PROJECTS
2
1
2 . O U R PROJECTS
2
1 1
2 . O U R PROJECTS
1
2 . O U R PROJECTS
1
2 . O2U R PROJECTS3
1
1 AQAR Real Estate
Al Jassim Group
2 2 2 2
2 Coffee Maatouk
2 . O U R PROJECTS Real3 Time access to information and Integrated Digital 2 all businesses and 11 transformation for AQAR, a 2 reporting gained more control of operations. real-estate development and Reliable and stable solution Helped make more informed investment company based in Qatar, 2 . O R PROJECTS Maatouk Coffee Al U Jassim Group AQAR Real Estate Locally available implementation Partner business decisions and with SAP Business One and Digital transformation with SAP B1
1 transformation with SAP B1 Digital ProCons-4IT.
Run a diversified business group
Run a diversified business group
consequently provide better customer service. Minimized administrative tasks such as data entry and manual Al Jassim Group labor. Run a diversified business group Streamlined processes effectively across diversified business group, whose interests range from Real Estate,
Ensuring Smooth Operations
Ensuring 2 Smooth Operations
with knowledgeable staff and industry expertise Visibility and real-time access to 2 across all departments information Maatouk Coffee Enhanced support for packaging Ensuring Smooth Operations Processes 2 order flow and shipping Accelerated time
1
2 . O2U R PROJECTS3
1
2 . O U R PROJECTS 2 3
''We are looking in different ways to 1 the future in terms of more success AQAR Real Estate and great achievements, our vision is Digital transformation with SAP accomplished with a strong andB1 1 ERP system - SAP Business reliable One.''
1 AQAR Real Estate
Al Jassim Group
Maatouk 2 Coffee
2 . O U R PROJECT S
Digital transformation with SAP B1
Digital transformation for AQAR, a
Run a diversified business group
Ensuring Smooth Operations
Real Time access to information and
11
3
4
3
4
3
4
3
4
5 3
4
5 3
4
5 3
4
View our complete projects at:
5 3
4
https://www.procons-
5 3 5 3
4 SODAMCO Holding
4
5 3
Reaching Goals for 2020
5 3 5 3 5 3 5 3
4 3.
Improved PROPOS our internal control environment and were able to meet ED audit requirements. SOLUTI SODAMCO Holding Mapped all financial reports under Automating Approval Flows crystal reports to facilitate the ON reporting. monthly New modules were integrated to cover new areas in business. SODAMCO Holding SAP Business One was able to Automating Approval Flowson the meet our business needs short to medium term.
44
3. 4 PR SODAMCO Holding OP our internal control Improved Automating Approval Flows
environment and were able to meet
5
4 Shiseido Middle East
Automating Approval Flows
4 4 4 4
View our complete projects at: 4it.com/clients/
5
For consumer products company Shiseido, a globally recognized cosmetics company, SAP Business Shiseido Middle East One has improved business Reaching Goals for 2020 operations. It is now easier to get correct and accurate data for planning and decision making purposes. Shiseido Middle East In addition, it has helped the supply Reaching Goals for 2020 chain process, by providing better purchasing and control.
5 5
Middlecompany East 4 Shiseido For consumer products Reaching for 2020 Shiseido, aGoals globally recognized
cosmetics company, SAP Business
https://www.procons4it.com/clients/
or you can scan this barcode
View our orcomplete you can scan this barcode https://www.proconsprojects at: 4it.com/clients/ or you can scan this barcode
View our 4it.com/clients/ orcomplete you can scan this barcode projects at:
https://www.procons-
or you can scan this barcode https://www.procons-
4it.com/clients/
View our
12
3 . PROP OSED SOLUTION 3 .1 Solu t ion Overview3 . P ROPOSE D SOLUTIO N 3.1 Solution Overview 3.1 Solution Overview
SAP Business One application integrates all core business functions across your entire company – including financials, sales, customer relationship management, inventory, and operations. Integrated business intelligence functionality allows visibility across all business processes.
3.1 Solution Solution Overview Overview 3.1
3 .1 Solu t ion Overview3. P ROPOSE D SOLUTIO N
3.1 Solution Overview 3.1 Solution Overview
3 .1 Solu t ion Overview3. P ROPOSE D SOLUTIO N Available in 150 country versions and 27 languages, SAP Business One combines a broad
3.1 Solution Overview
3.1 Solution Overview range of functionality into a single, affordable solution that runs all key business processes. 3.1 Solution Overview 3.1 Solution Overview
By streamlining end-to-end operations and gaining access to accurate information, small businesses can boost efficiency and
3.1 Solution Overview accelerate profitable growth. In addition, with a published software development kit, industry-specific solutions and functional add3.1available Solution ons from theOverview global partner network, SAP Business One can be tailored and extended to meet specific business needs.
Unlike many other small business solutions on the market today, SAP Business One is a single application, eliminating the need for
3.1 Solution Overview 3.1 Solution Overview range of functionality into a single, affordable solution that runs all key business processes.
Available in 150 country versions andmodules. 27 languages, SAP Business One combines a broad separate installations and complex integration of multiple
3 .1 Solu t ion Overview3. P ROPOSE D 3.1 Solution Overview SOLUTIO N
The SAP Business One application is for SME businesses, typically with fewer than 1000 employees and 300
3.1 Solution Overview
users (Cases of more employees and users exist and can work with roper
3 .1Available Solu t ion Oand verview3. POneROPOSE in 150 country versions 27 languages, SAP Business combines a broad D 3.1 Solution range ofOverview functionality into a single, affordable solution that runs all key business processes. SOLUTIO N sizing), that are looking for an
affordable, single system to cover core operations such as financials,
3.1 Solution Overview 3.1 Solution Overview
sales, and customer support. Customers can deploy SAP Business One on-premise or hosted by a
partner, typically in less than one month. The solution is sold and supported through a global network of approximately 1,200 3.1 Solution Overview
3 .1 Solu t ion Overview3. P ROPOSE D 3.1 Solution range ofOverview functionality into a single, affordable solution that SOLUTIO Nruns all key business processes.
certified partners. There are over 550 extensions available from independent software vendors (ISVs) and more than150 country
150 country versions and 27 languages, SAPofBusiness combines a broad versions and 27Available languagesinINCLUDING ARABIC. SAP Business One has a base more thanOne 50,000 customers in 150 countries.
3.1 Solution Overview
3 .1 Solu t ion Overview3. P ROPOSE D
13
3.2 Key Highlights of Proposed Solution
THE FOLLOWING ARE THE Key MODULES AND FUNCTIONALITIES TO BE 3.3 Features and Benefits3.2 Highlights of Proposed Solution IMPLEMENTED: 3.3 Features and Benefits 3.3.1 Financials3.3 Features and Benefits3.2 Key Highlights of Proposed Solution FINANCIALS SALES
PURCHASING THE FOLLOWING ARE THE MODULES AND FUNCTIONALITIES TO BE IMPLEMENTED: 3.3 Features and Benefits3.2 Key Highlights of Proposed Solution 3.3 Features and Benefits 3.3.1 Financials3.3 Features and Benefits
THE FOLLOWING ARE THE MODULES AND FUNCTIONALITIES TO BE INVENTORY POS INTEGRATION 3.3.1 Financials IMPLEMENTED: (STANDARD)
FIXED ASSETS
3.3.2 Sales3.3.1 Financials3.3 Features and Benefits 3.3.1 Financials3.3 Features and Benefits3.2 Key Highlights ofDASHBOARD Proposed & Solution THE FOLLOWING ARE THE MODULES REPORTINGAND FUNCTIONALITIES TO BE
IMPLEMENTED: 3.3 Features and Benefits3.2 Key Highlights of Proposed Solution 3.3 Features and Benefits 3.3.1 Financials3.3 Features and
THE FOLLOWING ARE THE MODULES AND FUNCTIONALITIES TO BE Benefits3.2 Key Highlights of Proposed IMPLEMENTED: Solution 3.3 Features and Benefits3.2 Key
14
3.3 Features and Benefits 3.3.1 Financials3.3 Features and Benefits Financials
3.3.1 Sales3.3.1 Financials Financials The SAP Business One application provides the SME a complete and integrated set of tools to 3.3.2 help manage and automate all of the accounting and financial processes in your growing company. It automates everyday accounting tasks, such as maintaining ledger and journal
Sales3.3.1 Financials3.3 Features 3.3.2 Sales entries, supporting tax calculations, and enabling multicurrency transactions. and Benefits
SMEs can conduct all your banking activities- including processing bank statements and 3.3.3 Purchasing3.3.2 Sales3.3.1 payments, as well as reconciling accounts. They can also manage cash flow, track budgets, and 3.3.1 Financials3.3 Features and Benefits Financials compare actual versus plans to see where your business stands at a moment’s notice.
3.3.1 Sales3.3.1 Financials Financials 3.3.2
By integrating their financial operation in real time with other business processes, such as purchasing and sales, SMEs can speed transaction and improve visibility into cash flow.
Sales3.3.1 Financials 3.3.2 Sales
Financial management in SAP Business One includes the following key features: •
Accounting – Allows you to automatically handle all key accounting processes, such as journal entries, accounts
3.3.2 Sales 3.3.3receivable, Purchasing3.3.2 Sales and accounts payable SMEs can:
Implement and adapt predefined chart-of-accounts templates Purchasing3.3.2 Sales3.3.1 3.3.3✓ Purchasing ✓ Manage accounting transactions such as journal entries, journal vouchers, recurring postings, and posting templates Financials ✓
Create balance sheet, profit and loss, and other financial reports
3.3.4 Fixed Assets3.3.3 Purchasing3.3.2 3.3.2 Sales Financials Features • Banking and3.3.1 reconciliation – Allows you3.3 to quickly process all reconciliations and all bank statements and payments by Sales and various Benefits methods, including checks, cash, credit cards, and bank transfers. In addition, SMEs can:
3.3.3✓ Purchasing3.3.2 Sales3.3.1 Manage incoming and outgoing payments with cash, checks, electronic bank transfers, and credit cards 3.3.1 Financials3.3 Features and Benefits Financials ✓ Process bank statements and perform automatic reconciliation of ledgers ✓
Clear multiple accounts receivable and payable invoices automatically in batches
Print check batches and generate check and payment reports 3.3.1 3.3.2✓ Financials Sales3.3.1 Financials •
Financial REPORTING and analysis – Provides the tools you need to create a wide range of standard or customized
Sales3.3.1 Features reports from Financials3.3 real-time data for business planning and audit reviews. SAP Business One provides a wide range of 3.3.2financial Sales
and financial Benefits reports, such as balance sheets, profit and loss statements, profitability reports, multi-period comparisons, sales and purchasing analysis, aging reports, and budget reports. With interactive drill-downs and “drag and relate”
3.3.3functionalities, Purchasing3.3.2 Sales3.3.1 users can click through the relevant data and get answers quickly. 3.3.1 Financials3.3 Features and Benefits Financials 3.3 Features and Financials Benefits 3.3.2 Sales3.3.1 Financials3.3 Features and Benefits 3.3.1 Financials
3.3.1 3.3.2 Financials Sales3.3.1 Financials
15
3.3.2 Sales Helps SMEs to more easily manage master data for sales leads and customers. Using the customer contact management functionality in SAP Business One, SMEs can: 3.3.3 Purchasing3.3.2 Sales
3.3.3 Purchasing
✓ Manage lead and customer data in a simple user interface ✓ Access customer balances, credit lines, opportunities
✓ Open orders from a single screen 3.3.4 Fixed Assets3.3.3 Purchasing3.3.2 ✓ View and synchronize contacts with Microsoft Outlook Sales
✓ Automatically transfer data from master records to relevant transactions
✓
Create instant price quotes, convert them to orders
✓
Generate sales documents more easily with a variety of templates
3.3.3 Purchasing3.3.2 Sales ✓ Perform real-time product availability checks
✓ Create dashboards and interactive reports for forecasting and sales analysis 3.3.3 Purchasing
3.3.4 Fixed Assets3.3.3 Purchasing 3.3.3 Purchasing Procurement management is a core functionality in the SAP Business One application that helps SMEs 3.3.4 Fixed Assets to automate and standardize your core procurement activities. It provides support for 3.3.4 Fixed Assets3.3.3 Purchasing purchasing planning, vendor selection, purchase order management, and vendor invoice
3.3.5 Inventory3.3.4 Fixed payment.Assets3.3.3 And it lets you do all these rapidly, with the necessary integration across business 3.3.4 Fixed Assets Purchasing functions in accounting and warehouse management to drive success. With SAP Business One, SMEs gain a detailed view of your vendors and support for an 3.3.5 Fixed Assets3.3.3 3.3.4 Inventory3.3.4 Fixed Assets3.3.3 Purchasing3.3.2 integrated, centralized vendor data repository so you can make more effective purchasing Purchasing Sales
decisions, identify opportunities for cost savings, and better manage supplier relationships. Key
purchasing features in SAP Business One include:
3.3.4 Assets3.3.3Sales Purchasing 3.3.3 Fixed Purchasing3.3.2 ✓
Create single or multiple purchase orders and goods receipts in easy-to-follow steps
✓
Link purchasing documents and view document trails for audit and research purposes
✓
Generate detailed purchasing and pricing reports
3.3.4 Assets 3.3.3 Fixed Purchasing ✓ Manage returns, special expenses, and multiple currencies 3.3.5 Fixed Assets 3.3.4 Inventory3.3.4 Fixed Assets3.3.3 Purchasing3.3.2 Sales 3.3.5 Inventory 3.3.3 Purchasing3.3.2 Sales 3.3.6 POS Integration (Standard)3.3.5 Inventory3.3.4 Fixed Assets 3.3.2 Sales 3.3.5 Fixed Assets3.3.3 3.3.3 Inventory3.3.4 Purchasing3.3.2 Sales
16
3.3.4 Fixed Assets SAP Business One allows SMEs to manage fixed assets using a fully integrated solution. The
3.3.5 Inventory3.3.4fixed Fixed Assets assets functionality enables them to do the following: 3.3.5 Inventory
✓
Plan the depreciation of fixed assets using various depreciation method ‚
✓
Calculate the depreciation of fixed assets with the monthly base
✓
Manage fixed assets-related information in item master data
3.3.6 POS Integration ✓(Standard)3.3.5 Purchase and sell your fixed assets using the following types of marketing document: Inventory3.3.4 Fixed Assets A/P invoice, A/P credit memo, A/P reserve invoice, A/R invoice, A/R reserve invoice ✓
Create payments with cash discount for purchased fixed assets. SAP Business One credits the discounted part
from the fixed assets by automatically 3.3.5 Inventory3.3.4 Fixed Assetscreating a capitalisation credit memo ✓
Change the asset class of a fixed asset by creating a transfer document
✓
Appreciate a fixed asset by creating a manual depreciation document
3.3.5 Inventory ✓ Apply more than one set of accounts to each fixed asset, so that the asset depreciation and transactions can be posted to more than one set of journal entries at the same time ✓ Integration Perform fixed asset(Standard)3.3.5 revaluation 3.3.6 POS ✓ Apply multi-dimensions to fixed assets in cost accounting Inventory ✓
View the statuses and detailed transactions of your fixed assets in the following two reports:
✓
Asset Status Report
✓
Asset Transaction Report
✓
Import fixed assets from Microsoft Excel files
3.3.6 POS Integration (Standard) 3.3.7 Dashboard and Reporting3.3.6 POS Integration (Standard)3.3.5 Inventory 3.3.5 3.3.6 Inventory POS Integration (Standard)3.3.5 Inventory3.3.4 Fixed Assets 3.3.6 POS Integration (Standard)3.3.5 The inventory management tools in the SAP Business One application allow SMEs to manage Inventory 3.3.5 Inventory3.3.4 supply Fixed Assets chain and enhance customer satisfaction by providing reliable information about inbound and outbound shipments as well as current inventory levels. They can keep track of inventory, quantity at each warehouse, movement history, and stocking status. 3.3.6 Integrationproduct (Standard) 3.3.5 POS Inventory
Inventory data is updated in real time so that they can extract insights to meet customer
demand and expectations.
3.3.7 and Reporting3.3.6 POS 3.3.6 Dashboard POS Integration (Standard)3.3.5 Integration (Standard)3.3.5 Inventory3.3.4 Fixed AssetsInventory 3.3.6 IntegrationFixed (Standard)3.3.5 3.3.5 POS Inventory3.3.4 Assets Inventory 3.3.4 Fixed Assets 3.3.6 POS Integration (Standard)
17
With the Inventory module SMEs can manage inventories using various costing models, maintain item master data, and use multiple units of measure and pricing. They can:
✓
Manage inventories in multiple warehouses and locations using FIFO, moving average, or standard costing
✓
Maintain units of measure and item prices in local and foreign currency
✓
Implement serial and batch number management
✓
Generate comprehensive item list, transaction, and valuation reports
Goods receipt and issue control – Helps SMEs record goods receipts and issues; track stock transfers; support consignment, drop-ship, and other orders; perform inventory and cycle counts: ✓
Record goods receipts and goods issues, and track stock transfers between warehouses
✓
Support consignment, drop-ship, and back-to-back orders
✓
Use the pick-and-pack manager to fill deliveries
✓
Perform inventory and cycle counts
3.3.6 POS Integration (Standard) POS is not a standard module of SAP Business One but we will provide the capability to
3.3.7 Dashboard and integrate Reporting3.3.6 POS their POS to capture any sales data to be fetch to the Sales module. Integration (Standard)We will provide a standard template document and a complete instructional material on how to upload the data to SAP Business One.
3.3.7 Dashboard and Reporting
Any additional effort required by the SME for non-standard integration will have to be charged
on a time and material basis.
3.3.7 Dashboard and Reporting3.3.6 POS Integration (Standard) 3.3.7 Dashboard and Reporting Reporting3.3.6 POS Integration (Standard) The SAP Business One application has been brought together with the power of the SAP HANA
3.3.7 Dashboard and Reporting platform. Access the real-time information you need to make fact-based decisions in the 3.3.7 Dashboard and Reporting moment – with SAP Business One analytics powered by SAP HANA. This quick in-memory solution for small business can help you run real-time reporting and analytics – for instant 3.3.7 Dashboard and Reporting insights, faster responsiveness, and a sharper competitive edge. 3.3.7 Dashboard and Reporting
3.3.7 Dashboard and Reporting 3.3.7 Dashboard and Reporting 3.3.7 Dashboard and Reporting 3.3.7 Dashboard and Reporting3.3.6 POS Integration (Standard) 3.3.7 Dashboard and Reporting 3.3.7 Dashboard and Reporting3.3.6 POS 3.3.7 Dashboard and Reporting Integration (Standard)
18
ROBUST ROBUST ROBUST ROBUST
The analytics powered by SAP HANA run behind the scenes of SAP Business One. This means all of the transactional and
operational information within your SAP Business One application is available for SME’s insight. They can see your business as it exists right now – not as it existed when you did your custom data extract, which was the case with previous generations of analytics and reporting technology.
ROBUST
As a result, users at all levels can make better decisions faster because they have real-time access to information – along with the ability to explore and investigate more information before making those decisions.
SAP Business One analytics powered by SAP HANA features include the following:
ROBUST
Analytics and reporting – Create and run reports on up-to-date data in SAP Business One in seconds, without IT assistance, and perform what-if analysis with the data you use most.
Productivity tools – Use predefined content and multidimensional data sources to analyze data and build reports, and use
Microsoft Excel to explore and investigate real-time data.
Predefined dashboards and reports – Gain access to a variety of prebuilt reports, customized around the business processes you use most. Search – Find and access all data in SAP Business One with freestyle enterprise search.
ROBUST
19
ANALYTICS
3.4 Scope of Functionalities
ANALYTIC
S
3.4 Scope of Functionalities
3.4.1 Accounting
and Financials Module 3.4 Scope of Functionalities
A
SAP Business One HANA offers a number of standard KPIs and dashboards that a user can immediately add to their HANA interface.
NALYTICS
The ability to build your own pivot table reporting without any prior technical knowledge of the SAP Business One datasets. Once again SAP has done the hard work for the user by making the relevant fields available in pivot table format. The user simply has to drag and drop the information they want into the report format.
3.4 Scope of Functionalities
ANALYTIC
S
3.4 Scope of Functionalities
20
3.4 Scope of Functionalities The following are the scope of functionalities and reports for modules that will be implemented for each SME:
3.4.1 Accounting and Financials Module3.4 Scope of Functionalities
3.4.1 Accounting and Financials Module 3.4.1 Accounting and Financials Module General Ledger 3.4.2 Sales Module3.4.1 Accounting and Financials Accounts Payable Module Chart of Accounts
3.4.2 Receivable Sales Accounts
Module3.4.1 Accounting and Financials Module3.4 Scope of Journal Entries / Journal Vouchers 3.4.2 Sales Module Functionalities Transaction Templates Recurring Postings
Dual Currency Reporting 3.4.3 Sales 3.4.1 Purchasing AccountingModule3.4.2 and Financials Exchange Rate Differences Module3.4.1 Accounting and Financials Module3.4 Scope of Functionalities Internal & External Reconciliation (i.e. Bank / Customer / Suppliers) Module Incoming & Outgoing Payments
3.4.1Methods Accounting Financials Module Payment (Check, Bankand Transfer, Credit Card, Cash) 3.4.2 Sales Module3.4.1 Accounting and Dunning Terms & Interest Calculation Financials Module Post Dated Checks 3.4.2 Sales Module3.4.1 Accounting and Check Printing Financials Module Fixed Assets Accounting Only 3.4.2 Sales Module
√ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Accounting Reports
3.4.2 SalesReport Module Bank Reconciliation 3.4.3 Purchasing Module3.4.2 Sales Check Register Report Module Journal Voucher Report 3.4.3 Purchasing Module3.4.2 Sales General Ledger Report Module3.4.1 Accounting and Financials 3.4.3 Purchasing Module Transaction Journal Report Module
√ √ √ √ √
Document Journal Report
√
3.4.4 Module3.4.3 Purchasing 3.4.2 Inventory Sales Statement of AccountModule 3.4.1 Accounting and Module3.4.2 Sales 3.4 Module Financials Module Scope of Customer Receivables Ageing Report
√
Tax (VAT) Report
Functionalities Supplier Liabilities Ageing Report
Financial Reports 3.4.3 Purchasing Module3.4.2 Sales Module3.4.1 Accounting and Financials Trial Balance 3.4.1 Accounting and Financials Module Profit & Loss Statement Module3.4 Scope of Functionalities
√ √ √
√ √
Balance Sheet
√
Cash Flow Statement 3.4.2 Sales Module3.4.1 Accounting and 3.4.1Sheet Accounting and Financials Module Balance Comparison Financials Module
√
Trial Balance Comparison
√
3.4.2 Sales Module3.4.1 Accounting and 3.4.2 SalesModule3.4 Module Financials Scope of Functionalities
√
Profit & Loss Statement Comparison
3.4.3 Purchasing Module3.4.2 Sales Module3.4.1 Accounting and Financials 3.4.1 Accounting and Financials Module Module3.4 Scope of Functionalities
√
21
3.4.2 Sales Module Sales Quotation
√
3.4.3 Purchasing Module3.4.2 Sales Delivery Module
√
Return
√
AR Down Payment Invoice
√
AR Invoice
√
AR Invoice + Payment
√
3.4.4 Inventory Module3.4.3 Purchasing AR Reserve Invoice Module3.4.2 Sales Module
√
Recurring Transaction Templates
√
Sales Blanket Agreements
√
Sales Order
3.4.3 Purchasing Module
AR Credit Note
3.4.3 Purchasing Module3.4.2 Sales Reports Module Sales Analysis Report by Customer
√
√
√
Sales Analysis Report by Item
√
Sales Analysis Report by Sales Employee
3.4.3 Purchasing Module
√
Open Items List & Back Orders Report
√
Sales Employee Commission by Invoices Report
√
3.4.4 Inventory Module3.4.3 Purchasing Customer Receivables Ageing Report Module 3.4.3 Purchasing Module 3.4.4 Request Inventory Module Purchase
√
√
3.4.4 Inventory Module3.4.3 Purchasing Purchase Order 3.4.4 Fixed Assets Module3.4.4 Inventory Module Goods Receipt PO Module3.4.3 Purchasing Module
√
Goods Return
√
AP Down Payment Invoice
√
Purchase Quotation
3.4.4 Inventory Module 3.4.4 AP Invoice Inventory Module3.4.3 Purchasing Module3.4.2 Sales Module AP Credit Note 3.4.4 Fixed Assets Module3.4.4 Inventory AP Reserve Invoice Module3.4.3 Purchasing Module Landed Costs 3.4.3 Purchasing Module3.4.2 Sales Recurring Transaction Templates Module Purchase Agreements 3.4.4 Blanket Inventory Module3.4.3 Purchasing Purchase Quotation Generation Wizard Module 3.4.3 Purchasing Module
√ √
√ √ √ √ √ √ √
Reports
3.4.4 Inventory Module Purchase by Item Module3.4.3 Purchasing 3.4.4 Analysis Inventory Module3.4.2 Sales Module Purchase Analysis by Buyer 3.4.4 Fixed Assets Module3.4.4 Inventory Open Items List & Back Orders Module Purchase Quotation Comparison 3.4.3 Purchasing Module3.4.2 Sales Supplier Liabilities Ageing report Module 3.4.4 Fixed Assets Module Purchase Analysis by Customer
3.4.2 Sales Module 3.4.5 Inventory Module3.4.4 Fixed Assets Module3.4.4 Inventory Module 3.4.3 Purchasing Module3.4.2 Sales
√ √ √ √ √ √
22
3.4.4 Fixed Assets Module Multiple Depreciation Types
√
3.4.5 Inventory Module3.4.4 Fixed Assets Fixed Asset Master Data Module
√
Capitalisation, Retirement, & Transfer
√
Asset Revaluation
√
Depreciation Run
√
Special Depreciation; Depreciation Forecast
√
3.4.6 Master Data Migration Coverage3.4.5 Inventory Module3.4.4 Reports Asset Depreciation Report Fixed Assets Module
√
Depreciation Journal Report
√
Asset History Report
√
Multiple Asset Classes
3.4.5 Inventory Module
Asset tracking using barcodes
3.4.5 Inventory Module3.4.4 Fixed Assets Depreciation Transaction Report Module
√
√
√
3.4.5 Inventory Module 3.4.5 Inventory Module Warehouse Sublevels
√
Bin Locations & BIN Attributes
3.4.6 Master Data Migration Serial or Batch Number management 3.4.6 Master Data Migration Coverage3.4.5 Inventory Module Barcodes Coverage3.4.5 Inventory Module
√
Multiple Units of Measure
√
Alternative (substitute) items
√
3.4.6 Master Data Migration Coverage 3.4.6 Master Data Migration Coverage Supplier/customer catalogue numbers
√ √
√
Goods Receipt; Good Issue
√
Stock Transfer Request
√
3.4.7 Exclusions3.4.6 Master Data 3.4.7 Exclusions3.4.6 Master Data Recurring Transactions; Stock Count Migration Coverage3.4.5 Inventory Migration Coverage3.4.5 Inventory Cycle Count Recommendations Module Module Stock Revaluation; Price Lists Stock Transfer
Period and Volume Discounts
√ √ √ √
3.4.6 Master Data Migration Discount Groups; Special Prices 3.4.6 Master Data Migration Coverage3.4.5 Inventory Module Pick and Pack Manager; Pick List Coverage3.4.5 Inventory Module3.4.4 Fixed Assets Module Reports 3.4.6 Master Data Migration Coverage Item List Report
√
3.4.5 Inventory Module3.4.4 Fixed Assets Stock Transaction Posting List Report Module
√
Inactive (not performing) Items Report
√ √
√
√
Stock Status Report
√
Stock in Warehouse Report
√
3.4.7 Exclusions3.4.6 Master Data Migration Coverage 3.4.5 Inventory Module Stock Valuation Report
√
Serial Number Transaction Report
√
3.4.6 Master Data Migration Coverage3.4.5 Inventory Module3.4.4 3.4.7 Fixed Exclusions Assets Module
√
Batch Number Transaction Report
4. DETAILED TECHNICAL SOLUTION3.4.7 3.4.5 Inventory Module3.4.4 Fixed Assets Exclusions3.4.6 Master Data Migration
23
3.4.6 Master Data Migration Coverage Chart of Accounts
√
Business Partner (customers & suppliers) Master Data
√
Item Master Data
√
3.4.7 Exclusions3.4.6 Master Data Migration Coverage 3.4.7 Exclusions
All Modules, Functionalities, Processes, Events, Activities not mentioned in this document to be considered as Scope Exclusions. Therefore the following deliverables are excluded from the scope:
4. DETAILED TECHNICAL SOLUTION3.4.7 3.4.7 Exclusions Exclusions • Process Integration and real time interface with third party application • • • •
Hardware and 3rd party software licenses and Additional Legal entities and countries. Historical Data Migration Nonstandard business processes that cannot be managed through workarounds or configuration settings (they are considered, change requests at additional charge if it is feasible to meet the requirements) Additional development for non-standard reports or customization of existing reports End-user training and documentation and any modifications to the delivered material after go-live. Process re-engineering activities Version changes during implementation phase.
4. DETAILED TECHNICAL SOLUTION3.4.7 Exclusions3.4.6 Master Data Migration Coverage • • • •
4 . DETAI LED TECH NIC AL SOLUTIO N
3.4.7 Exclusions3.4.6 Master Data 4.1 Infrastructure Architecture & LowMigration Coverage Level Design4. DETAILED TECHNICAL SOLUTION3.4.7 Exclusions 3.4.7 Exclusions 4. DETAILED TECHNICAL SOLUTION3.4.7 Exclusions 4. DETAILED TECHNICAL SOLUTION3.4.7 Exclusions
4 . DETAI LED NICLED AL 4TECH . DETAI SOLUTIO N TECH NIC AL
SOLUTIO N 4 .1 In fr ast r u ct u re ArInfrastructure ch it e ctu r e & Low 4.1 Architecture & Low- Level Design4. DETAILED TECHNICAL Le ve l De sign 4. SOLUTION3.4.7 Exclusions DETAILE D 4. DETAILED TECHNICAL TECH NICSOLUTION3.4.7 AL Exclusions3.4.6 Master Data Migration Coverage SOLUTIO N 4.1 Infrastructure Architecture & LowLevel Design
3.4.7 Exclusions3.4.6 Master Data Migration Coverage
24
A
4 . DETAI LED TEC H NICAL SOLUTIO N 4.1 Infrastructure Architecture & Low- Level Design
4.1 In fr ast r u ct u re Archit ect ure & Low 4.1.1 Installation4.1 Architecture LeHosted ve l De sign 4Infrastructure . DETAILED TECH NIC AL & Low-Cloud LevelLandscape4.1.1 Design 4.1.2 Hosted SOLUTIO N Installation 4.1.1 Hosted Installation
4.1.1 Hosted Installation 4.1 Infrastructure Architecture & Low- Level Design 4.1.2 Cloud Landscape 4.1.2 Cloud Landscape4.1.1 Hosted Installation4.1 Infrastructure Architecture &Cloud Low- Level Design 4.1.3 Cloud Landscape4.1.2 Hosted Installation
4 .1 .1 4.1 Infrast ruct ure Landscape4.1.1 Hosted Installation Ar ch it e ctu r e & Low -Level Design4. 4.1.1 Hosted Installation4.1 Infrastructure Architecture & Low-Cloud LevelLandscape4.1.1 Design D TECH DETAILE 4.1.2 Hosted NICAL SO L UTION Installation 4.1.1 Hosted Installation 4.1.2 Cloud Landscape 4.1.2 Cloud Landscape Landscape4.1.1 Hosted Installation 4.1.3 Cloud Landscape4.1.2 Cloud Landscape 4.1.3 Cloud Landscape4.1.2 Cloud 4.1.2 Landscape Landscape
4.1 In fr ast r u ct u re Archit ect ure & Low Le ve l De sign 4 . DETAILED TECH NIC AL SOLUTIO N
4.1 Infrastructure Architecture & Low- Level Design
4.1.3 Cloud Cloud Landscape4.1.2 Landscape 4.1.3 Cloud Landscape4.1.1 4.1.3 Cloud Landscape Hosted Installation 4.1.1 Hosted Installation4.1 Infrastructure Architecture & Low- Level Design 4.1.4 Cloud Control Center4.1.3 Cloud Landscape4.1.2 Cloud Landscape 4.1.4 Cloud Control Center4.1.3 Cloud 4.1.2 Landscape 4.1.1 Hosted Installation 4.1 4.1.1 Hosted Installation Landscape4.1.2 Cloud Landscape Infrastructure Architecture & Low- Level Design 4.1.3 Cloud Landscape4.1.2 Cloud
4.1.2 Cloud Landscape4.1.1 Hosted Infrastructure Landscape4.1.1 Hosted Installation 4.1.3 Cloud Cloud Installation4.1 4.1.1 HostedLandscape4.1.2 Installation4.1 Infrastructure Architecture Architecture & Low- Level Design Landscape & Low- Level Design
4.1.2 Cloud Landscape4.1.1 Hosted Installation 4.1.3 Cloud Landscape 4.1.1 Hosted Installation Hosted Installation a) Each customer database is one tenant.
4 .1 .1 4.1 Infrast ruct ure Ar ch it e ctu r e & Low -Level Design4. DETAILE D TECH NICAL Landscape Infrastructure Architecture & Low- Level Design SO L UTION
b) Multiple tenants and multiple customers can be hosted in same service unit. c) Each service unit would have its dedicated database instance and presentation server. 4.1.2 Cloud Landscape d) Cloud Operators can use Center4.1.3 Cloud Control Center to manage the complete deployment and access tenants for support 4.1.4 Control Cloud 4.1.2 Cloud Landscape4.1.1 Hosted Installation4.1 issues.
4.1.3 Cloud Landscape4.1.2 Cloud Landscape4.1.1 Hosted Installation 4.1.4 Cloud Center 4.1.1 HostedControl Installation4.1 Infrastructure Architecture
4.1 In fr ast r u ct u re Archit ect ure & Low LeCloud ve l Control De sign 4Hosted . DETAILED TECH NIC AL 4.1.2 Landscape4.1.1 4.1.4 Center4.1.3 Cloud & Low- Level Design
25
4.1.3 Cloud Server Landscape 4.1.4 Cloud Control Center4.1.3 Cloud Landscape 4.1.4 Cloud Control Center 4.1.4 Cloud Control Center4.1.3 Cloud Landscape 4.1.4 Cloud Control Center4.1.3 Cloud Landscape 4.1.4 Cloud Control Center 4.1.4 Cloud Control Center 4.1.4 Cloud Control Center B1CLOUD Landscape currently consists of minimum 6 servers, this can be changed, depending on size of the required system. 4.1.4 Cloud Control Center4.1.3 Additional Mail and integration servers can be added as Cloud required. SQL and Hana Databases are backed up on dedicated storage using online backup software Landscape
4.1.4 4.1.4 Cloud Cloud Control Control Center Center4.1.3 Cloud Landscape Cloud Control Center is the is the tool used to manage the 4.1.4 Cloud Control Center cloud deployment. You can maintain 4.1.4 Cloudfollowing Control Center components with CCC: a) Service Units 4.1.4 Cloud Control Center b) Tenants 4.1.4 Cloud Control Center4.1.3 Cloud c) Users & Licenses d) Extensions Landscape 4.1.4 Cloud Control Center e) Logical Machines CCC also allows RESELLERS 4.1.4 Cloud 4.1.4 using Cloud Control accounts whichControl resellers Landscape can maintain their own service units.
Center4.1.3 Cloud Center
4.1.4 Cloud Control Center 4.1.3 Cloud Landscape 4.1.4 Cloud Control Center 4.1.4 Cloud Control Center4.1.3 Cloud Landscape 4.1.4 Cloud Control Center
26
5 . USER ACCESS 5 .1 Br owse r Access Archit ect ure5. USER AC CESS 5.1 Browser Access Architecture
5 .2 Be n efit s5.1 Browser Access Ar ch it e ctu r e5. USER ACCE SS 5 .1 Br owse r Access Archit ect ure5. USER AC C ESS 5.1 Browser Access Architecture 5.2 Benefits5.1 Browser Access Architecture 5.2 Benefits BROWSER ACCESS MOBILE ACCESS 5.2 Benefits5.1 Browser Access Architecture Browser Access works equally well from a table or mobile device.
Allows users to access complete SAP Business One client from browser.
5 .2 Be n efit s5.1 Browser Access Can be used from any device including Mac, tablets or mobile phones. Ar ch it e ctu r e5. USER ACCE SS MOBILE ACCESS The new web access engine Is fully integrated with the Single Sign on of the cloud. Each user can see only his own company
5 .1 Br owse r Access Archit ect ure5. USER AC CESS
Browser Access works equally well from a table or mobile device.
MOBILE ACCESS 5.1 Browser Access Architecture Browser Access works equally well from a table or mobile device.
27
5.1 Browser Access Architecture 5.2 Benefits5.1 Browser Access Architecture 5.2 Benefits 5.2 Benefits5.1 Browser Access Architecture 5.2 Benefits5.1 Browser Access Architecture 5.2 Benefits 5.2 Benefits New Access architecture from SAP Business One Cloud 1.1 PL08 and SAP Business One 9.2 PL06 and up. 5.2Browser Benefits Allows access through browsers using new DISPATCHER service. Does not require RDP / Citrix.
5.2 Benefits5.1 Browser Access Architecture 5.2 Benefits 5.2 Benefits5.1 Browser Access Architecture Fast Deployment 5.2 Benefits New customers and tenants can be deployed very
quickly with no time wasted in setting up server 5.2 Benefits Fastlandscape Deployment and for each customer. 5.2 Benefits No Upfront Investment 5.2 Benefits5.1 Browser Access Architecture New customers tenants can behardware, deployed very No investment isand required in costly Fast Deployment 5.2 Benefits quickly with no time in licenses. setting up server operating system or wasted database and landscape for each customer. No Upfront Investment 5.2 Benefits5.1 Browser Access Architecture Quick Trial Accounts Fast Deployment 5.2 Benefits
5.1 5.2 5.2 5.2 5.2 5.2 5.2 5.2 5.2 5.2
No investment in costly hardware, Keep templatesisorrequired trial database ready and create New customers and tenants can be deployed very operating system or database licenses. No Upfront Investment trial accounts for customers very quickly – Browser Access Architecture quickly with no time wasted in setting up server allowing them to test run the software for up to 30 Quick Trial Accounts Fast Deployment and landscape for each customer. Benefits days. No investment is required in costly hardware, Benefits5.1 Browser Access Architecture No Upfront Investment operating system or database licenses. Flexibility Scalability New customers and tenants can be deployed very Quick Trial&Accounts Fast Deployment Benefits Keep templates oras trial database ready andtocreate Scale up or down required 1 user 100s’ quickly with no time wasted infrom setting up server trial accounts for customers very quickly – Benefits of users, as and when required. andinvestment No Upfront landscapeInvestment forrequired each customer. No is in costly hardware, allowing them&to test run the software for up to 30 Flexibility Scalability operating system or database licenses. Benefits Quick Trial Accounts Fast days. Deployment Predictable Costs Scalecustomers up or down as tenants requiredcan from userArchitecture to 100s’ Benefits5.1 Browser Access New and be1deployed very No Upfront Investment Predict your costs accurately as number of users of users, as and when required. quickly with no time wasted setting up server No investment is required in in costly hardware, Flexibility &Accounts Scalability Benefits Keep Quick templates Trial or trial database ready and create Fast Deployment increase or decrease. and landscape for each customer. operating system or database licenses. trial accounts for Browser customers very quickly –Architecture Benefits5.1 Access Predictable Costs No Upfront Investment allowing them to test run the software forof up to 30 Predict costs accurately as number Scale upyour or down as required from 1 user tousers 100s’ Benefits Flexibility & Scalability days. increase or decrease. of users, as and when required. Quick Trial Accounts Fast Deployment New customers tenants can behardware, deployed very No investment isand required in costly
28
PROPOS ED SUPP ORT MEC H ANISM 6 .2 ASAP Me t hod ology PROPOSE D SUPPOR T MECH ANISM 6.2 ASAP Methodology
6 . DETAI LED PRO JECT PL AN6.2 A SAP Me t h od ology PROP OSED SUPPORT MECH AN ISM 6 . DETAI LED PRO JECT PL AN 6 .2 ASAP Me t hod ology PROPOSE D 6.1 Implementation Methodology T MECH ANISM Imp le me n t atSUPPOR ion Me t hod ology 6. DETAILE D The "SAP Business One Accelerated PROJECT PLAN Implementation Program" provides a 6.1 Implementation Methodology The implementation process is divided into several 6.2 ASAP Methodology
phases. For each phase, this guide describes the tasks that have to be completed and suggests ntationrelevant Methodology roles, responsibilities, and time frames required to 6. DETAILED PROJECT PLAN6.2 ASAP successfully complete the implementation. In addition, this guide includes various templates, checklists, and other supporting information to support an efficient and timely implementation of SAP Business One.
comprehensive implementation methodology for SAP Business One partners.
6.1 Implementation Methodology Methodology The "SAP Business One Accelerated Implementation Program" contains detailed information on how to successfully complete 6.1 Implementation Methodology and manage the implementation of SAP Business One
Imp le me n t at ion Me t hod ology 6. DETAILE D 6. PROJECT DETAI LEDPLAN PRO JECT PL AN 6.1 Implementation Methodology 6.3 Project/Deliverables Responsibility The "SAP 6.2 Implementation ASAP Methodology 6.1 Methodology6. DETAILED PROJECT PLAN6.2 ASAP Business One Accelerated Implementation Methodology 6.1 Implementation Methodology
Imp Accelerated le meSAPnmethodology t at ion Me t hod ology 6. DETAILE D Program" provides a comprehensive is a proven, repeatable methodology SAP Business and successful approach to implementing SAP 6. DETAILED PROJECT PLAN6.2 Theimplementation implementation is dividedfor into four project PROJECT PLAN One partners. solutions across industries and customer ASAP Methodology phases: 6.1 Implementation Methodology 6 . DETAI LED PRO PL AN6.2 A SAP environments. It provides content, tools, and expertise JECT The "SAP Business One Accelerated from numerous implementations. The "SAP business 1. OSED PROJECT PREPARATION ntationOne Methodology Me tImplementation h od ology SUPPORT Implementation Program" contains detailed Accelerated Program" hasPROP been 2.6.1 PROJECT REALIZATION information on how to successfully complete Implementation Methodology developed6 specifically to support theLED implementation of . DETAI 3. FINAL PREPARATION MECH AN ISM and manage the implementation of SAP SAP Business One in small and midsize enterprises. 4. Business GO LIVE One AND SUPPORT ntationThis Methodology implementation guide will use PLAN the ASAP PROJECT
framework as a guideline for SAP Business One implementations and apply ASAP concepts and ntationinformation Methodology were beneficial. Methodology6. 6.1 Implementation
6.1 Implementation Methodology
6 .2 ASAP Me t hod ology PROPOSE D 6.3 Project/Deliverables Responsibility 6.1 Implementation Methodology DETAILED PROJECT PLAN6.2 ASAP SUPPOR T MECH ANISM BROWSER ACCESS Methodology Imp le me n t at ion Me t hod ology 6.1 –complete DETAILE D Allows to access SAP Business One 6.1 Implementation Methodology Phase Project 6.3.1users 6.2 ASAP Methodology client from browser. PROJECT 6. DETAILED PROJECT PLAN6.2 PLAN Preparation 6.3 Project/Deliverables
29
6.3 Project/Deliverables Responsibility Most tasks listed in this methodology require efforts both from the SAP Business One implementation partner and the SME (herein referred Customer). While efforts and involvement differ from task to task, it can be estimated 6.3.1 Phase 1 – as Project Preparation6.3 that about an additional 40% - 50% of the implementation time listed will be required from client resources. For Project/Deliverables Responsibility example, an estimated duration of 10 hours for a task means that the additional effort required by client resources is approximately 4 - 5 hours, unless either only the implementation partner or client resources are responsible for a task. In most cases, partner client workPreparation together or simultaneously. 6.3.1 Phase 1 –andProject
6.3.2 Phase 2 – 6.3.1 Phase 1 – Project
6.3.1 Phase 1 – Project Preparation Preparation6.3 Project/Deliverables Deliverables
Responsibility Setup Cloud
Responsible ProCons-4IT Project ProCons-4IT ProCons-4IT
Create SME Tenant2 – 6.3.1 Phase 1 – 6.3.2 Phase Deliver Material to SME Preparation 6.3.1 Phase 1 – Project Preparation6.3
Supported By << Customer >> << Customer >> << Customer >>
Project/Deliverables Responsibility
6.3.2 Phase 2 – Project Realization
6.3.2 Phase 2 – Project Realization 6.3.1 Phase 1 – Project Preparation Deliverables Responsible Supported By 6.3.3 Phase 3 – 6.3.2 Phase 2 – 6.3.1 Production system initialized and configured ProCons-4IT << Customer >> Master Data migration ProCons-4IT >> Phase 1 – Project Preparation 6.3.3 Phase 3 – 6.3.2 Phase <<2 Customer – Project 6.3.2 Phase 2 – 6.3.1 Phase 1 – Project Training Plan ProCons-4IT << Customer >> Realization Preparation UAT Test Catalogue << Customer >> ProCons-4IT Confirmed Production and cutover plan << Customer >> ProCons-4IT 6.3.2 Phase 2 – 6.3.1 Phase 1 support – Project Defined user roles and authorizations << Customer >> ProCons-4IT Preparation6.3.2 Phase 2 – Project Realization 6.3.3 Phase 3 – Final Preparation 6.3.2 Phase 2 – Project 6.3.4 Phase 4 – 6.3.3 Phase 3 – 6.3.2 Phase 2Realization – 6.3.1 Phase 1– 6.3.3 Phase 3 – 6.3.2 Final Preparation ProjectByRealization DeliverablesPreparation ResponsiblePhase 2 – Supported Project System validated and accepted << Customer >> ProCons-4IT 6.3.3and Phase 3 – 6.3.2 Phase 2 – Project Cutover Phase pilot processes executed << Customer >> 6.3.4 4 – 6.3.3 Phase 3 – Final ProCons-4IT Realization 6.3.3 Phase 3 – 6.3.2 Phase 2 – Project Final preparation phase signed off << Customer >> ProCons-4IT 6.3.2 Phase 2 – 6.3.1 Phase 1 – Project Preparation Realization Preparation 6.3 Project/Deliverables Responsibility 6.3.3 Phase 3 – Final Preparation 6.3.4 Phase 4 – Go- Live and Support 6.3.36.3.4 Phase 3 – Final Preparation Phase 4 – GoLive and Support Responsible Supported By 6.3.1 Phase 1 –Deliverables 6.3.4 Phase 4Project – 6.3.3Preparation6.3 Phase 3 – 6.3.2 6.3.4 Phase 4 – 6.3.3 Phase – Final ProCons-4IT << Customer >> Live productive system3(Monitor and support) Project/Deliverables Responsibility Phase 2 – Project Realization 6.3.4 Phase 4 – 6.3.3 Phase 3 – << Final Customer >> Support plan Implemented Preparation 6.3.4 PhaseProCons-4IT 4 – Go- Live and Support Project closed and signed off
Preparation
6.3.1 Phase 31 – 6.3.2 Project Preparation 6.3.3 Phase 2 – 6.3.1 6.3.4 Phase 4 – 6.3.3 Phase 3 – Final Phase 1 – Project Preparation Preparation
ProCons-4IT
<< Customer >>
6.3.4 Phase 4 – Go- Live and Support 6.3.4 Phase 4 – Go- Live and Support
6.3.2 Phase 2 – 6.3.1 Phase 1 – Project 6.3.4 Phase 4 – Go- Live and Support Preparation6.3 6.3.2 Phase 2 – Project/Deliverables 6.3.1 Phase 1 – Project 6.3.4 6.3.4 Phase 4 – Go- Live and Support Phase 4 – 6.3.3 Phase 3 – Final Responsibility Preparation Preparation
7 . MAIN TENANC E
Phase 4 – Go- Preparation6.3 Live and Support 6.3.16.3.4 Phase 1 – Project 6.3.2 Phase 2 – Project Realization 6.3.4 Phase 4 – 6.3.3 Phase 3 – 6.3.2
30
7 . MAIN TENANC E AND S UPPORT 7 .1 Su p por t Du t ies7 . MAI N TENANC E 7.1.1 Licensee Duties AND SUP PORT 7.1.1 Licensee Duties7.1 Support Duties 7.1 Support Duties 1.
Follow the agreed Reporting Procedure when a fault occurs in the Application Software. The initial Reporting Procedures include an online ticketing system on www.procons-4it.com . This could be followed up by phone and email depending on the case. 2. Follow the instructions in the operation conventions manual and follow standard electronic data processing operating Support Duties practices. 3. Follow the Service Desk instructions given by the Licensor. 4. Provide a communication line - remote access - for reception of solutions.
7.1.2 Licensor Duties7.1.1 Licensee
7.1 Duties 7.1.1 Licensee Duties
7 .1 .1 7.1 Sup p or t Dut ies7 . MAINTE NANCE A ND SUPP ORT 7.2 Support Conditions7.1.2 Licensor 7.1.2 Licensor Licensee Duties Duties7.1.1 Licensee Duties7.1 Duties Support Duties
Duties7.1.1 Licensee Duties 7.1.1 Licensee Duties7.1 Support Duties
7 .1 Su p por t Du t ies7 . MAI N TENANC E 7.1.2 Licensee 7.1.1 Licensor Licensee Duties7.1.1 Duties AND SUP PORT Duties 7.1.2 Licensor Duties7.1.1 Licensee Duties
7.1 Support Duties 7.1.2 Licensor Duties
7.1.2 Licensor Duties
7.1.1 Licensee Duties7.1 Support Duties 7.2 Support Conditions7.1.2 Licensor
Duties 7.2 Support Conditions7.1.2 Licensor 7.1.1 Licensee Duties Duties Duties7.1.1 Licensee
7.2 Support Conditions 7.1.2 7.1.2Licensor LicensorDuties7.1.1 Duties 7.1.1Licensee LicenseeDuties7.1 Duties 7.1Support Duties
7.3 Consultancy Support Duties Services7.2 Support Conditions7.1.2 Licensor Duties
7 .1 .1 7.1 Sup p ort Dut ies7 . MAINTE NANCE 7.2 Support Conditions7.1.2 Licensor A ND SUPP ORT Licensee Duties 7.1.1 Licensee Duties7.1 Support Duties
Duties7.1.1 Licensee Duties 7.1.2 7.1.1 Licensor Licensee Duties Duties
7 .1 Su p por t Du t ies7 . MAI N TENANC E AND SUP PORT 1.
Provide a Service Desk facility during office hours as follows: 9:00 to 18:00.
4.
Level 1 and level 2 support are provided by licensor, however level 3 support will be provided by SAP through Customer access to SAP support portal.
7.1.2 Licensor Duties7.1.1 Licensee 2. Provide a notification receiving system for official holidays. 7.2 Support Conditions7.1.2 Licensor 7.1.2 Licensor Duties7.1.1 Licensee 3. Respond within 4 working hours of notification by theDuties7.1 Licensee to any "critical issues". A request of a general failure sent Duties Duties from aDuties Licensee site will be treated as critical when designated as such. Support 7.1.2 Licensor Duties 7.1 Support Duties 7.2 Support Conditions 7.1.1 Licensee Duties7.1 Support Duties 7.2 Support Conditions7.1.2 Licensor 7.3 Consultancy Services7.2 Support 7.1 Support Licensee Duties Licensee Duties Duties7.1.1 Duties Conditions7.1.2 Licensor Duties
7 .1 .1
7.1 Sup p ort Dut ies7 .
31
7.2 Support Conditions The Service Desk support provided under this Agreement is limited to addressing functional service issues, if any, for the application software.
7.3 Consultancy Services7.2 Support Conditions Examples of issues that are excluded from the Service Desk support under this Agreement are as follows:
1. Local network and/or wide area network problems at Licensee’s Site Location 2. Interfaces not supplied by the Licensor Hardware upgradesServices and/or changes at Licensee Site Location not done according to the Licensor instructions. 7.33. Consultancy 4. Configuration and/or malfunction of other systems connected to the Licensee’s computer systems and communication networks. 5. Professional services associated with new SAP Business One release upgrades.
ANNEXURE A7.3 Consultancy Services7.2 Support Conditions 7.3 Consultancy Services 7.3 Consultancy Services7.2 Support Conditions A7.3 Consultancy Services ANNEXURE
The Licensor will be willing to assist in resolving such problems, if requested to do so by the Licensee, however, the Licensor will not be held liable for such problems.
ANNEX U RE A 7.3 Consultancy S aServices m p l eUPRE r o f iA les of Consultants ANNEX S aA7.3 m pConsultancy l e P r oANNEX f i lServices e s o f U RE B ANNEXURE A w ANNEX aC r dosn,sCu el trU ftisc a BANN t i o n s & EX R e cURE o g n i tA ions at niRE S a m p l eUPRE r o f iA les of Consultants ANNEX *All annexures are sent on a separate ZIP Files
ANNEXURE BANNEXURE A7.3 Consultancy Services S a m p l e P r o f i l e s o f
ANNEX C o n s u l tU a nRE t s BANN EX URE A
S aConsultancy mple Pro files ANNEXURE A7.3 Services
of Consultants
ANNEXURE BANNEXURE A7.3 Consultancy Services
ANNEXUURE REABANN EX URE A ANNEX
S apConsultancy m S aA7.3 m l epPl er oPf ri lo efsi l eo sf o f ANNEXURE Services7.2 Support Conditions Consultants
Consultants
ANNEX U RE BANN EX URE A of Consultants ANNEX U RE BANN EX URE A 7.3 Consultancy Services EX URE A S aANNEX m p l e P r oU f iRE l e s oBANN f 7.3 Consultancy Services7.2 Support Sample Profiles Conditions
Sample Profiles of Consultants
Co n s u l t a nServices7.2 ts ANNEXURE A7.3 Consultancy Support Conditions
U RE EX BANN ANNEXANNEX U RE BANN UREEX URE A
7.3 Consultancy Services7.2 Support
Than k Y ou . We appreciate your business.