Frequently Asked Questions

Why do I have to pay a single supplement?

It is standard practice in the hotel trade to charge for single occupancy of a room as the cost of providing heating, lighting and cleaning etc, is the same regardless of the number of people occupying it.

Will my pickup point change?

All available pickup points are shown for each tour. Please note however, that pickup points are dependent on Just Go! Holidays receiving minimum bookings from those locations. On occasions it may be necessary to move your requested pickup point after booking to ensure that your holiday can still operate. You will be notified of any change to your pickup with your final confirmation.

What time will my pickup be?

We will inform you of the exact pickup time from your town approximately one to two weeks before departure. As a general rule on UK holidays we depart early morning and arrive home late afternoon/early evening although some exceptions may apply.

Can I take my car?

Yes, on certain UK mainland tours. We will give you a discount of £25 per person and a seat will still be reserved for you on the coach for the excursions. Please note, discount does not apply to JG Premium tours.

Who is responsible for my luggage during my journey?

It is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach and, on the way home, carefully check you collect the correct luggage from the driver at your drop off point. We cannot accept responsibility for damaged or misplaced luggage or any personal items and, whilst we will assist you with the recovery of any lost suitcase, this will be upon receipt of the courier costs.

How much luggage can I take with me?

For holidays by coach, your luggage must be restricted to one medium-sized suitcase weighing no more than 18 kilograms (40 pounds); we cannot carry any additional luggage items. Also, we cannot accept responsibility at any time for your own personal hand luggage. For any holidays by air, the luggage allowance will vary between airlines and will be advised at the time of booking.

I have mobility issues – can I bring a walking aid?

You must advise us if anyone in your party has mobility issues – the minimum requirements are that you are able to climb the steps onto a coach unaided. Please read the tour itinerary carefully to make sure it is appropriate for your mobility level. Due to space limitations we can only accommodate a maximum of two walking aids on to each coach, either wheelchairs or walking frames so long as they are collapsible, therefore you must pre-book a space when you book your holiday and confirmation of this will be on our correspondence to you. Unfortunately we have to reserve the right not to carry any walking aids that are not pre-booked. We regret we cannot accept mobility scooters or motorised wheelchairs.

What do I do if I have special dietary needs?

Passengers are requested to inform us of any food allergies/requests at the time of booking and we will attempt to accommodate them, however special arrangements cannot be guaranteed. Passengers who are coeliac or follow a gluten-free diet are advised to contact the hotel before arrival to check if the diet is catered for. Some customers take their own bread for breakfasts. Customers with severe food allergies or dietary requirements are advised to make appropriate arrangements with the hotel prior to commencing their tour and speak to the hotel staff on arrival.

Why do I need insurance?

At Just Go! Holidays we are committed to ensuring you are taken care of every step of the way, from the day you book, through to the last day of your holiday. Occasionally passengers fall ill or have an accident whilst on holiday preventing them from travelling home with the coach or on the return flight or requiring medical care when on tour in the UK, Channel Islands or Ireland. This may impact you financially.

When do I need to pay the balance of my holiday?

The balance due dates (the period before the departure date on which your full balance normally becomes due) are: 8 weeks before departure for all UK mainland holidays, Events and Themed breaks by coach or 10 weeks before departure for all Ireland, Isle of Man and Channel Islands holidays by coach. For UK, Ireland, Isle of Man and Channel Islands holidays by air, the balance is due with us no later than 10 weeks prior to travel. For bookings made after the balance due date; full payment is due at the time of booking. You can also make interim payments anytime between paying the deposit and the balance due date.

Railway excursions

Please note that journeys on certain railways may not always be steam hauled, even when pictured in this brochure as being so. Diesel locomotive trains are sometimes in use on certain journeys over which, regrettably, we have no control.

What do I do if I have a special request?

If you have any special requests, we will do our best to help but we cannot guarantee that they will be fulfilled, they are just a request. If your request is imperative to the enjoyment of your holiday, please inform one of the members of our reservations staff at the time of booking however, we cannot accept a booking on the basis of a request being guaranteed. General confirmation that a special request has been noted or passed on to our supplier is not confirmation that your request will be met. All special requests are subject to availability unless and until they are specifically confirmed by us in writing.

Will there be a toilet on the coach?

Yes, all the holidays featured in our main 2022 brochure will be operated by a modern executive standard coach including a wc onboard. Regular comfort breaks will also be taken.

Will it always be the tour coach that collects me from my chosen pickup point?

Not always, sometimes we utilise smaller transfer vehicles to operate some pickups; these vehicles will transfer you to join the main tour coach. We do this in order to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum. Please note: if you have booked front seats or any other guaranteed seats through our seat reservation service, these only apply once you join the main tour coach.

Are the excursions guaranteed to run on the day specified in this brochure?

Our brochures and itineraries are put together sometimes over a year in advance therefore, unfortunately, things may change before the tour takes place and some excursions may be swapped from one day to another.

Do I need a passport?

All our Ireland and Channel Islands holidays are sold on the basis that you are a British Passport holder. It is your responsibility to ensure your passport is valid for at least six months from the date of the tour return. On holidays by air within the UK you will also need a form of photo identification. You need to advise us if you are not travelling on a British passport for port security checks. In addition, any visa requirements are your responsibility.

What do I do if I’m not completely happy?

It is imperative that if you are unhappy about any aspect of your holiday, you raise the matter IMMEDIATELY with the coach driver, tour manager or accommodation provider. If you fail to do this and deny us the opportunity to rectify the matter at the time, we shall not accept any responsibility retrospectively. If the matter cannot be resolved immediately, it is a condition that you write to us, quoting your booking reference, with the details of your complaint so that we may commence an investigation.

Important Notice

All prices are correct at the time of this brochure going to print (December 2021). We reserve the right to change our prices from time to time. This could mean that when you book your chosen holiday, the actual price quoted in the brochure may have gone up or down. The correct price will always be confirmed to you at the time of booking. Some of the details within this brochure may have changed since going to print. When you book your holiday we will inform you of any change to any of the relevant details which have occurred prior to you making your booking.