The North Shore Weekend, October 23, 2021 by JWC Media

FIND US ONLINE: DailyNorthShore.com

SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021

SUNDAY BREAKFAST

Restaurant consultant Izzy Kharasch's professional plate has been full since he opened Hospitality Works in 1987 P18

WEEKEND WEATHER

Saturday, Mostly sunny, high 55 Saturday night, 30% chance of showers, low 43 Sunday, Mostly cloudy, 50% chance of showers, high 55

NORTH SHORE FOODIE Make your own spicy chili paste P16 FOLLOW US:

NO. 471 | A JWC MEDIA PUBLICATION

GARDEN GLOW THE CHICAGO BOTANIC GARDEN WILL STAGE ITS ANNUAL LIGHTSCAPE EVENT THIS HOLIDAY SEASON, FEATURING 17 INSTALLATIONS FROM INTERNATIONAL AND LOCAL ARTISTS. BY MITCH HURST THE NORTH SHORE WEEKEND

There are light shows. Then there are light shows. For the third consecutive year, the Chicago Botanic Garden (CBG) will stage Lightscape, a holiday show that lights up a 1.25-mile trail along the garden property. The show, which was first held in 2019, is produced by the garden along with Sony Music and UK-based WAD Entertainment. “They came to us over from London and they’ve done this show at Kew Gardens, which is obviously well known, and other places over there,” says Jodi Zombolo, CBG’s associate vice president of Visitor Events & Programs. “They asked us if we’d be the first venue to have it in the United States, we talked about a lot, and said, ‘Of course’.” Zombolo says CBG sent a couple of staff members over to London to look at the installation by WAD Entertainment in Kew Gardens and they liked what they saw. “They treat the grounds and the plants because that’s very important to us as an institution, and we felt it was a Continued on PG 10

Chicago Botanic Garden stages a light show, Lightscape, for all ages during the holiday season. In its third year, the production features 17 installations from artists around the world and Chicago. PHOTOGRAPH COURTESY OF MARIA REBELO PHOTOGRAPHY

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THE NORTH SHORE WEEKEND

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THE NORTH SHORE WEEKEND

Spring market starts in January, early sellers do very well beating out the competition!

Prepare

It’s time to

Contact Chris for pre-market tips! 847.913.3662 chrisveech@atproperties.com

• Ranked Top 5% North Shore Realtors* • Celebrating 11 years with @properties *SOURCE: Award from North Shore Board of Realtors

THE NORTH SHORE WEEKEND

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WE ARE ENGEL & VÖLKERS

Engel & Völkers believes you should live your own idea of luxury. Luxury is a feeling. It is a moment. It is a lifestyle. Everyone’s definition of luxury is something unique. At Engel & Völkers, we work with our clients to help them find the luxury to which they aspire. When you walk into your home, you should feel the freedom to enjoy these luxurious moments. We all deserve to live our personal luxury. Learn more at chicagonorthshore.evrealestate.com

Engel & Völkers Chicago North Shore

847.441.5730 • chicagonorthshore.evrealestate.com 566 Chestnut Street, 2nd Floor • Winnetka, Illinois Some sales sold while affiliated with another brokerage. ©2021 Engel & Völkers. All rights reserved. Each brokerage independently owned and operated. All information provided is deemed reliable but is not guaranteed and should be independently verified. Engel & Völkers and its independent License Partners are Equal Opportunity Employers and fully support the principles of the Fair Housing Act.

| SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021

THE NORTH SHORE WEEKEND

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THE NORTH SHORE WEEKEND

SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021 |

SEASON OF THE PUMPKIN

t’s that time of year where Halloween is just around the corner and everyone is decorating their homes with pumpkins, ghosts and goblins. To get into the Halloween spirit, it’s time for a pumpkin carving contest!

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Submit pictures of your best pumpkin carvings to carly.jones@evrealestate.com by October 31st and be entered in a raffle to win a $25 Amazon gift card. Be creative and most of all spooky! Follow Carly Jones Engel & Völkers on Facebook and @carlyjonesengelvoelkers on Instagram to see pictures of your creations.

CARLY JONES 312.391.3170 • carly.jones@evrealestate.com carlyjones.evrealestate.com

Engel & Völkers Chicago North Shore

847.441.5730 • chicagonorthshore.evrealestate.com 566 Chestnut Street, 2nd Floor • Winnetka, Illinois Some sales sold while affiliated with another brokerage. ©2020 Engel & Völkers. All rights reserved. Each brokerage independently owned and operated. All information provided is deemed reliable but is not guaranteed and should be independently verified. Engel & Völkers and its independent License Partners are Equal Opportunity Employers and fully support the principles of the Fair Housing Act.

| SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021

THE NORTH SHORE WEEKEND

INDEX

NEWS

12 clean out your medicine cabinet John Conatser FOUNDER & PUBLISHER

ADVERTISING Jennifer Sturgeon

CONTRIBUTING EDITORS Dustin O'Regan, Kemmie Ryan, Sherry Thomas

CONTRIBUTING WRITERS Mitch Hurst, Bill McLean

DESIGN Linda Lewis PRODUCTION MANAGER GRAPHIC DESIGNER

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GRAPHIC DESIGNER

PHOTOGRAPHY AND ART Barry Blitt ILLUSTRATOR Robin Subar PHOTOGRAPHY Cheyanne Lencioni ADMINISTRATIVE ASSISTANT

ALL ADVERTISING INQUIRY INFO SHOULD BE DIRECTED TO 847.370.6940 & JENNIFER@JWCMEDIA.COM FIND US ONLINE: DAILYNORTHSHORE.COM LIKE US ON FACEBOOK! © 2021 THE NORTH SHORE WEEKEND A PUBLICATION OF JWC MEDIA 445 SHERIDAN RD., HIGHWOOD, IL 60040

Keep everyone safe by adding your medicine cabinet to the fall cleanup list

LIFESTYLE & ARTS

16 north shore foodie

This bean-less chili recipe with homemade paste is sure to please

LAST BUT NOT LEAST 18 sunday breakfast

"Restaurant Coach" Izzy Kharasch serves as an MVP—Most Valuable Professional—in pandemic times

THE PREMIER MAGAZINE ABOUT THE BARRINGTONS

MEDIA INFORMATION 2021 847.308.4122

SLIDING GLASS DOOR REPAIR

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SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021 |

NEWS GARDEN GLOW

From PG 1

really good relationship,” Zombolo says. “We thought it worked well and decided to make the partnership happen. It’s something that we feel really good about.” Zombolo says that while Lightscape doesn’t align exactly with CBG’S core mission of teaching about horticulture and conservation, it does bring visitors on to the garden property during a time of year they

might not otherwise come. Lightscape runs along a 1.25-mile trail and features installations by artists from France, the UK, Australia, as well as local artists from Chicago. “It’s such an engaging show that we really don’t need anything else to go along with it. There’s music, and every installation is an immersive experience,” Zombolo says. “It engages all of your senses, so you really don’t need anything else.” There are installations that are upbeat and will get visitors “all excited and jazzed,” she says. And there are quiet and reflective types of installations that make visitors calm down and think. To say Lightscape is a “light show” is an understatement. “You can’t put a finger on how many lights are involved because there’s a laser show at one installation and then there’s a fire garden,” Zombolo says. “It’s not a light show like your typical Christmas light show. The installations are all so very different.” Zombolo says she has seen firsthand the pleasure the Lightscape event brings to people of all ages. “I have personally worked many nights of this event for the past two years and it is just so much fun to watch the joy on people’s faces when they walk the trail,” More than just a light show, the Botanic Garden’s Lightscape features lasers and other installations that promise to dazzle visitors as they walk along the 1.25 mile trail. Zombolo says. “It brings families tooffered as well. gether to look at all of these difpossible. Lightscape opens on November 13 Tickets for Lightscape can be purchased ferent installations and it’s great and runs through January 2. online on the CBG website and vary in to see how they enjoy them.” “It’s just a fun, festive feeling, especially price depending on what day visitors will be Food and drink can be purafter these past two years of many people attending and whether or not they are mem- having to stay at home,” Zombolo says. “It’s chased at three different stabers. The show will likely sell out this year tions along the trail, including really neat.” (some dates are already sold out) as it has in a s’mores station where visitors the past, so Zombolo encourages people who of all ages can roast their own For more information about Lightscape visit want to attend to buy their tickets as soon as chicagobotanic.org. s’mores. Adult beverages will be

| SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021

THE NORTH SHORE WEEKEND

W E A R E YO U R N O RT H SHORE

N O R T H S H O R E TO NAPLES CONNECTION

Whether you’re thinking about a second-home purchase or finding your dream vacation locale, we’re here to guide you into the Naples lifestyle at a variety of price points.

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C O N TA C T YO U R L O C A L E X P E R T S A N N I E R OY S T E R L E N Z K E 847.414.4045 | Annie@DawnMcKennaGroup.com

K AT I E M O O R 847.282.0291 | Katie@DawnMcKennaGroup.com Annie Royster Lenzke | Dawn McKenna | Katie Moor

W W W. D AW N M C K E N N A G R O U P. C O M | @ T H E D AW N M C K E N N A G R O U P C H I C AG O | N A P L E S | H I N S DA L E | L A K E F O R E S T | W I N N E T K A The property information herein is derived from various sources that may include, but not be limited to, county records and the Multiple Listing Service, and it may include approximations. Although the information is believed to be accurate, it is not warranted and you should not rely upon it without personal verification. Affiliated real estate agents are independent contractor sales associates, not employees. ©2021 Coldwell Banker. All Rights Reserved. Coldwell Banker and the Coldwell Banker logos are trademarks of Coldwell Banker Real Estate LLC. The Coldwell Banker® System is comprised of company owned offices which are owned by a subsidiary of Realogy Brokerage Group LLC and franchised offices which are independently owned and operated. The Coldwell Banker System fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Not intended as a solicitation if your property is already listed by another broker. *Source: #10 Large Team by Volume in the Country ranked by RealTrends The Thousand, as advertised in The Wall Street Journal 2021

THE NORTH SHORE WEEKEND

SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021 |

NEWS

CLEAN OUT YOUR MEDICINE CABINET NORTHWESTERN MEDICINE LAKE FOREST HOSPITAL WILL PARTICIPATE IN NATIONAL PRESCRIPTION DRUG TAKE BACK DAY ON OCTOBER 23, SAVING LIVES ALONG THE WAY.

According to the Centers for Disease Control, 136 people die every day from an opioid overdose. Roughly 21 to 29 percent of patients prescribed opioids for chronic pain misuse them. At Northwestern Medicine, efforts have been made to reduce the number of opioids providers prescribe, while also offering safe disposal options for patients, particularly after surgeries. Dr. Aaron Epstein, Vice Chair of the Department of Emergency Medicine at Northwestern Medicine Lake Forest Hospital, says the give-back programs are an important component of the ongoing battle against opioid addiction. “I've been working at Lake Forest Hospital in the emergency department for 18 years and almost daily we see the misuse or abuse of medications, especially opioid medications,” Epstein says. “We’ve made tremendous strides, but unfortunately a couple of hundred people die every day in this country

senselessly from the overdose of opioids.” Epstein says that while he has more tools available to him to help him determine if opioids are being abused—a state database tracks how often prescriptions are being refilled—the give-back is an opportunity to simply get more opioids out of cabinets and off streets where they shouldn’t be. “It's a great amnesty day, if you will, of cleaning house—a fall cleanup. Even in my house. You have a little procedure, and you get 30 Norcos and you take one or two of them and the rest sit in a bottle for three years in my cabinet,” says Epstein. “It's a great opportunity for even myself to clean house.” Epstein says the give-back day also helps to reduce the chances that people will take the wrong medicine. “I've seen, especially in the elderly, where they think they're taking their blood pressure medication and they accidentally take a Norco and all of a sudden Grandma's not acting right,” he says. The give-back day also reduces the chances that people will abuse drugs prescribed for others. Epstein says that particularly

during the pandemic, depression and other mental illnesses emerged that prompted people to peruse the prescriptions cabinets of friends or family looking for a way to ease their mental anguish. While a lot of the focus lately is on opioid medication, the give-back is applicable for any non-liquid medications (for safety reasons) and there are no questions asked. The idea is to get medications that aren’t being used or shouldn’t be used out of circulation. “It's a safe way of disposing dated medications. Some of these medications are found in our drinking water,” Epstein says. “It's a safe way of prohibiting misuse or potential abuse of getting medications in the wrong hands.” The give-back event at Northwestern Medicine Lake Forest Hospital will take place on Saturday, October 23, from 10 a.m. to 2 p.m. at the Bays Medical Building entrance, 900 North Westmoreland Road, in Lake Forest. For more information about safe medication storage and disposal, visit nm.org/safemeddisposal.

G L E NCOE

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| SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021

The Matlin Group thematlingroup@compass.com 847.951.4040

The Matlin Group is a team of Real Estate agents affiliated with Compass. Compass is a licensed Real Estate broker with a principal office in Chicago, IL and abides by all applicable Equal Housing Opportunity laws. All material presented herein is intended for informational purposes only, is compiled from sources deemed reliable but is subject to errors, omissions, and changes without notice. All measurements and square footages are approximate. This is not intended to solicit property already listed. Nothing herein shall be construed as legal, accounting or other professional advice outside the realm of Real Estate brokerage. 320 Tudor Ct, Glencoe, 60022.

BY MITCH HURST THE NORTH SHORE WEEKEND

Live Your THE NORTH SHORE WEEKEND

Exquisite Winnetka Estate 720 ARDSLEY ROAD Welcome to 720 Ardsley Road. A rare opportunity to own an architecturally and historically significant Winnetka estate. This Stately English Tudor was built in 1937 by Arthur Nielsen, creator of the Nielsen ratings. Designed by the renowned architect Benjamin Marshall (Drake Hotel, Edgewater Beach Hotel, creation of East Lake Shore Drive, South Shore Country Club (now Cultural Center), Blackstone Hotel and Theater), this majestic home is situated on 1.5 acres of beautiful rolling landscaped grounds that surround the home in a secluded enclave. Meticulously and lovingly restored, this manor was recently renovated with the finest materials available. Featured in Traditional Home Magazine, the home’s entry is classic with moldings that follow the sweep of the grand staircase and stately scaled rooms decorated by the late interior designer Nora Marra. Contact Sarah Elder Lyons for more information. Price available upon request.

sarah.lyons@compass.com 847-436-4351 851 Spruce St., Winnetka, IL

Sarah Elder Lyons is a Real Estate agent affiliated with Compass. Compass is a licensed Real Estate broker with a principal office in Chicago, IL and abides by all applicable Equal Housing Opportunity laws. All material presented herein is intended for informational purposes only, is compiled from sources deemed reliable but is subject to errors, omissions, and changes without notice. All measurements and square footages are approximate. This is not intended to solicit property already listed. Nothing herein shall be construed as legal, accounting or other professional advice outside the realm of Real Estate brokerage.

THE NORTH SHORE WEEKEND

SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021 |

Happy Halloween from The GGL Group! Wishing everyone a fun-filled night with friends and family

The GGL Group 847.234.0485 TheGGLGroup.com 280 E Deerpath Rd Lake Forest, IL 60045 8 E Scranton Ave Lake Bluff, IL 60044

| SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021

THE NORTH SHORE WEEKEND

611 E Woodland Rd

Lake Forest

111 Moffett Rd

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612 Spruce Ave

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4 BD | 3.1 BA

$1,099,000

5 BD | 3.1 BA

Kathi Hudson

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Marina Carney Andy Mrowiec

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Heidi Ogden Leslie Dhamer

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NEW LISTING

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183 Lake St

Glencoe

131 W Blodgett Ave

Lake Bluff

1044 Chestnut St

$645,000

4 BD | 3.1 BA

$534,000

4 BD | 2.1 BA

$380,000

Elizabeth Iantoni Scott Lackie

847.370.1695 847.542.6136

Kristen Esplin

847.502.4633

Nancy Adelman

Deerfield 3 BD | 2 BA 847.338.5068

Compass is a licensed Real Estate broker with a principal office in Chicago, IL and abides by all applicable Equal Housing Opportunity laws. All material presented herein is intended for informational purposes only, is compiled from sources deemed reliable but is subject to errors, omissions, and changes without notice. All measurements and square footages are approximate. This is not intended to solicit property already listed. Nothing herein shall be construed as legal, accounting or other professional advice outside the realm of Real Estate brokerage.

THE NORTH SHORE WEEKEND

SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021 |

LIFESTYLE & ARTS

NORTH SHORE FOODIE

CHILI CON CARNE WITH HOMEMADE CHILI PASTE BY MONICA KASS ROGERS THE NORTH SHORE WEEKEND

One of my readers wrote in search of a recipe for bean-less chili that harkened back to her family's Sunday dinners 25 years ago. Chili without beans is a-OK with me, so I worked up this richly flavored version made with beef skirt steak (you can also add a bit of bison steak if you have some) and loads of handmade chili paste. I use a combination of ancho, New Mexico, cayenne, and arbol chilies for the paste, but you can vary the heat and flavor by experimenting with other varieties of dried chiles, such as pasilla or guajillo. You’ll soak the dried peppers first. Then, brown the meat and simmer it to tenderness in the chili-soaking broth. Finally, blend the soaked peppers, garlic, and spices to make the paste which you’ll add to the chili pot for a half hour more of simmering. That's when the flavor really blooms! Not burnyour-mouth spicy, this beautiful chili has a deep, dark warmth. It's good plain or served over rice with chopped white onion and shredded cheddar.

INGREDIENTS • 6 dried ancho chiles (1, 3-ounce package) • 8 dried red chiles (chile arbol) each about 2 inches long • 3 dried New Mexico chiles • 2 cayenne chiles (optional) • 1/4 cup vegetable oil, divided • 2 1/2 pounds beef skirt steak, cut in small pieces, divided OR combination of skirt steak and bison steak • 3 bay leaves, finely crumbled • 1 Tbsp. cumin seeds • 3 Tbsp. minced garlic • 1 tsp. dried oregano • 1 Tbsp. smoked paprika • 2 Tbsp. sweet paprika • 2 Tbsp. sugar • 1 Tbsp. salt • Optional: 1 to 2 Tbsp masa harina • Garnish with grated cheddar and chopped onion • Hot cooked rice

PHOTOGRAPHY BY MONICA KASS ROGERS

METHOD Wearing gloves, tear each dried chili open; brush out and discard seeds. Crumble chiles coarsely; drop in bowl and pour 3 cups boiling water overall. Cover with a plate and soak at least 30 minutes while you brown the meat. In a Dutch oven over medium heat, add 1/2 of the oil and 1/2 of the chopped beef. Sauté until browned, but not cooked through. Repeat with remaining oil and beef. Turn off heat. Strain chiles through sieve and save liquid. Set softened chiles aside. Add 2 1/2 cups of the reserved chili soaking liquid to the browned beef in the Dutch oven. Bring to a boil over high heat. Immediately reduce heat to low; add crumbled bay

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leaves. Simmer, covered, for half hour or until tender, stirring occasionally. In small, ungreased skillet, toast cumin seeds over low heat 10 minutes, shaking pan frequently. Drop seeds into coffee grinder and pulse to a fine powder. In a medium-sized bowl, combine ground cumin, softened chiies with any remaining soaking liquid, paprika, garlic, oregano, sugar, and salt. Add 1/2 cup of the broth from the Dutch oven and blend chili mixture to a smooth puree. Stir puree into meat. Add 1/2 cup water. Simmer, partly covered, for 30 minutes. For a thicker chili, if desired, stir in one to two Tbsp. masa harina during last 10 minutes of cooking. To serve, ladle chili into bowls, or mound rice in serving bowls, and ladle chili over. Garnish with chopped onion and cheddar cheese. THE NORTH SHORE WEEKEND

We help clients get from here to there.

“Dave + Amy are absolutely top notch. They are experts at staying on top of market trends and applying that to their client’s specific and unique needs. When we needed anything, they responded immediately with answers, backed by years of industry knowledge. What sets them apart is their ability to prep and stage homes to sell quickly in an unpredictable market, earning the respect of others in the industry, as well as repeat business and referrals. When you work with Dave + Amy, you feel like their sole client from their level of attention and responsiveness. I highly recommend this extraordinary team!” – Nat and Corey

DAVE + AMY CHUNG

847.461.8856 851 Spruce Street Winnetka IL 60093

daveandamy@compass.com www.daveandamychung.com

Dave and Amy Chung is a team of real estate agents affiliated with Compass, a licensed real estate broker and abides by federal, state and local Equal Housing Opportunity laws.

THE NORTH SHORE WEEKEND

SATURDAY OCTOBER 23 | SUNDAY OCTOBER 24 2021 |

S U N D AY B R E A K FA S T

WIZARDRY OF IZ HOSPITALITY WORKS FOUNDER AND BANNOCKBURN RESIDENT IZZY KHARASCH HAS BEEN FEEDING SOUND ADVICE TO RESTAURATEURS FOR MORE THAN 30 YEARS. BY BILL MCLEAN ILLUSTRATION BY BARRY BLITT

Izzy Kharasch didn’t wait very long to propose to his future wife, Kaye. Izzy popped the question before the end of their first date more than 30 years ago. A stunned Kaye said yes … three years later. Wedding Proposal II was staged at the Hyatt Regency restaurant in Chicago, during a dinner date arranged by the ever-patient Izzy. A waiter placed a plate, covered by a silver dome (cloche), in front of Kaye. Kaye removed the small igloo. An engagement ring—only an engagement ring—rested on the plate. The Bannockburn couple and parents of two (Eliana, 24, and Ariella, 22) will celebrate their 28th wedding anniversary on November 13. The other match made in heaven, involving Izzy, especially if you were to ask his Hospitality Works clients? The Izzy Kharasch-restaurant consultancy union. Kharasch—dubbed “The Restaurant Coach” by many and “The Restaurant Doctor” by others— launched Hospitality Works Inc. in 1987, back when anyone with a pager was an owner of a cuttingedge device and when the number of restaurant consultants in the country barely outnumbered the number of tennis players in a singles match. “Spent a lot of time using a typewriter and knocking on doors when I started the company,” recalls the 62-year-old Kharasch, a Army veteran who opened the business, in part, because “I didn’t love working for other people.” Now he loves working with other people. His clients, namely. The Culinary Institute of America (New York) product and former Harvard University executive chef has served more than 700 clients across four continents, helping bars, restaurants, casinos, and even universities transform into efficient, profitable food-service operations.

Hospitality Works’ tagline is “Success Starts Here.” Its services include COVID Comeback Planning, Turnaround Coaching, Successful Start-up Strategies, Profitability Analyses & Restructuring, Staff & Manager Training, and Operations Optimization. A restaurateur was baffled that his eatery had lost $300,000 in its first year of operation and then called Kharasch, who took a look at the books and speculated the restaurant’s

Hospitality Works has always been all about education because education is the greatest tool. Nothing is more professionally rewarding to me than knowing that our clients will be prepared to find solutions on their own after receiving assistance from Hospitality Works.

Izzy Kharasch

general manager—also the owner’s best friend—was embezzling. Kharasch was right. The former best friend will likely spend time in jail. About 60 days after Kharasch’s dark discovery, the restaurant started to turn a profit. Restaurant coach, restaurant doctor, restaurant “Columbo”—without the cigar and wrinkly raincoat. Izzy Kharasch, all of the above. “Hospitality Works (based in Deerfield) has always been all about education because education is the greatest tool,” says Kharasch, who has also helped restaurateurs choose locations, create menus, and design interiors. “Nothing is more professionally rewarding to me than knowing that our clients will be prepared to find solutions on their own after receiving assistance from Hospitality Works.” Kharasch appeared several times, as a consultant, on the reality television series Bar Rescue. Born in Chicago Heights, Kharasch attended now-defunct Rich East High School in Park Forest, where he

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competed as an all-arounder in gymnastics for the Rockets, with still rings his favorite event, and, admittedly, occasionally focused more on his social life than he did on his social studies homework. He performed the lead role in the school play I Remember Mama and was named “Thespian of the Year” in his senior year. “Doing theater proved very helpful for me, especially as I entered adulthood,” Kharasch says. “I was never jittery around people after high school. I was comfortable in any kind of public setting. A big chunk of my business is sales, and to be successful in a field like that you’d better be willing to look at people in the eye at all times.” Doctors from a medical center looked to Kharasch to help them resuscitate their facility’s reputation not too long ago. A business seminar, conducted by Kharasch, led to the connection. The doctors couldn’t understand why scores of online reviews of the center kept coming up negative. Some of the scathing words shocked the docs. “They asked me,” Kharasch says, “ ‘How can we get better?’ ” Kharasch took a look at the Google reviews. And discovered a common thread. “The criticisms were about the receptionist, the people doing the prep work for surgeries, and the medical center’s accounting employees,” Kharasch says. “None of the negative reviews mentioned any of the doctors; patients were being treated badly by everybody else in the center. “It became clear to the doctors how important good, attentive customer service is in their industry,” he adds. Kharasch likes to walk in his free time these days. Often. He bought a Fitbit about six months ago, the device that keeps a running score of a daily steps competition he’s waging with his brothers. But the activity that counts the most to him is any one that involves the Midwest Veterans Closet, a North Chicago-based organization that’s “like a Goodwill for war Vets,” says Kharasch, who was introduced to Midwest Veterans Closet founder Mary Carmody by his wife, who runs the coffee shop The Wild Roaster in Deerfield. The Midwest Veterans Closet, according to its website, is a “super spreader of food, goods, and dignity for our military heroes.” It’s essentially a lifeline for veterans who are experiencing homelessness or are at-risk of homelessness. It relies solely on donations to remain open. The organization will soon offer jobs programs, including culinary training. Guess who’s developing that program? Visit hospitalityworks.com for more information. For more about the Midwest Veterans Closet, and ways to donate to the North Chicagobased organization, visit midwestveteranscloset. org or call 847-354-2108. THE NORTH SHORE WEEKEND

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