What Industry Experts Are Saying Patient engagement efforts must center on ‘what patients want’. However, the patient engagement trends indicate that providers need the support of practice automation to provide the services at the right time, at the right cadence, and via the preferred digital channels.
1.
"The most important applications of AI and automation in patient engagement are the ones that place an emphasis on personalization, enabling care teams to tailor patient interactions based on the individual's state and preferences.” Rick Halton, vice president of product and marketing at Lumeon
2.
“Companies need to invest people, time and money now to build on this momentum to expand and enhance the tools and platforms they use to communicate with and provide care for patients. But technology is not enough, as companies must also continue to engage patients directly to deliver on expectations.” Stuart Henderson, global Life Sciences lead for Accenture
3.
Today, practices need to automate the entire customer journey from online appointments, digital check-in, automated notes, and insurance billing to online reviews and much more in order to engage patients and retain them. Automation intelligence will help practices to bring efficiency, provide greater satisfaction, and increase revenue numbers.” Sukhi Singh, CEO and founder of zHealthEHR
PATIENT ENGAGEMENT TRENDS 2021
11
