Introduction Engaging patients proactively helps to achieve positive patient outcomes and is a must for practice growth. Patient engagement is a valuable tool for any practice. Amid ever-evolving consumer expectations and rapid technological advancements, engaging patients has become an even higher priority. Patient are constantly connected to the Internet and their mobile devices. They want to engage with their provider’s practice on terms that are convenient for them. Patients want practices to treat them as valuable consumers rather than just numbers. They look for practices that offer customized and convenient services and are accessible from anywhere and anytime. When patients are well-informed and involved in their care, they have greater satisfaction in the healthcare services and tend to adhere to their treatment plans.
Consumers make decisions on when and where to seek treatment based on convenience, affordability, and reputation.¹
PATIENT ENGAGEMENT TRENDS 2021
3
