Key Patient Engagement Trends Key patient engagement trends indicate that patients’ expectations for convenience, affordability, and quality care are redefining the way they engage with practices. Pre-Appointment 75% of patients search online before booking an appointment with a practice. And when they find a provider on their mobile device, they book an appointment with that provider. 44% of patients book an appointment with a practice if they find it through their mobile phone.²
40%
44%
When patients feel more in control, they are more satisfied with the healthcare services. Appointment scheduling is one of the touchpoints where consumers expect practices to provide a digital experience. 40% of patients would consider switching providers for online scheduling.³
Tip for Practices Online scheduling provides much more convenience to the patient. It enhances the efficiency of the office as the front staff does not have to attend to phone calls and answer patient queries. Providers can start using online appointment booking portal to make their practices available for appointment scheduling, 24/7.
PATIENT ENGAGEMENT TRENDS 2021
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