Customer Support Software Software that changes the way a business is manoeuvred.
Do You Know? 49% of American consumers switched companies last year due to poor customer service. (Source: Vonage)
82% of customers have ceased business with a company because of poor customer service. (Source: Zendesk) It takes 12 positive customer experiences to make up for one negative experience. (Source: Glance)
Do You Know? 80% of Americans agree that smaller companies place a greater emphasis on customer service than large businesses. (Source: LiveHelpNow.com)
91% of customers who had a bad customer experience won’t willingly do business with your company again. (Source: Glance)
Bright Side 73% of customers fall in love with a brand because of friendly customer service representatives. (Source: Slideshare) Businesses can grow revenues between
4%
and 8% above their market when they prioritize better customer service experiences. (Source: Bain & Company) After having a positive experience with a company, 77% of customers would recommend it to a friend. (Source: XM Institute)
What Is A Customer Support Software? It is an all-in-one customer service solution that helps you track and prioritize user requests, communicate with customers, update the customers, solves the issues and provides all the customer-related services efficiently.
An Answer To The Below Questions
Bundles of tickets? Repeated Queries? Delayed Responses? Revamp your services? Reduced Conversion Rate?
Key Features Chatbot A software application to lay out a conversation in the natural language via text or text-to-speech between the humans and the machines to give automated answers. Communicate with your customers through various channels such as Whatsapp, Telegram, Facebook, Instagram and many more.
Key Features Self-Service A self-help section that lets customers specify their problem and place a service request thus providing your customers with the option to find quick solutions for issues and your customers need not wait for too long for an answer.
Key Features Support ticket system A unique omnichannel dashboard that receives tickets from multiple channels and solves the problem of enterprises having to manage a large number of support tickets.
Make The Most Of Customer Support Software It has been observed that 67% of customers hang up the phone in frustration when they cannot reach a customer service representative. (Source: Glance)
An ideal customer support software automatically allocates chat queries to the available executives so that every customer is attended to in a timely manner. Under the automated customer service, the chatbots or the virtual assistance work to win customers confidence by replying in time.
Make The Most Of Customer Support Software
It is estimated that 66% of adults feel that valuing their time is the most important thing a company can do to provide them with good online customer experience. (Source: Forrester) Using an efficient Customer Support Software, get notified instantaneously via email notifications whenever a chat request is made to you.
Make The Most Of Customer Support Software ●
Provide customer support solution by understanding the customer’s needs even without talking on the call with them.
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Handle repeated queries and utilize that time to deal with some other important concerns then.
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Enhance conversion rate, acquisition rate and retention.
Best Customer Service Software Kapture Customer Service Software provides the best customer service using its unique and satisfactory omnichannel platform that receives tickets or queries from all the possible digital platforms. Kapture CRM is best known for its: ● ● ● ●
Ticket Management System Live Chat Self-Service Mobile CRM