The New: We are Back

And how did we welcome back and pamper our guests upon the return to the new normal in July?

Organizational CHANGES

Beat Muller · Sr. Director for Mexican Caribbean

As of May 1st, 2020, Mr. Beat Muller is been promoted to the position of Sr. Director of Operations for Mexican Caribbean, supervising the hotels operations in Mexico. Besides, he will continue supervising hotels operations and General Managers in the Dominican Republic and Jamaica. Beat is an executive with more than 20 years of experience in complex, large volume operations, having worked for groups such as Oasis Hotel & Resorts, Sandos Hotels and Gran Bahia Principe in Mexico, Spain and Egypt. He joined us in 2014 at the Hotel El Dorado Royale, and then in mid2017 he achieved the challenge of managing the Azul Beach Resorts, Karisma Villas and recently, Margaritaville Island Reserve, by Karisma.

GRECIA LÓPEZ · Operations Director – Rooms & SPA · General Manager Margaritaville ® Island Reserve, Riviera Cancún

As of June 16, 2020, Ms. Grecia López will assume a new role within the organization, as she has been assigned as the General Manager of Margaritaville Island Reserve Riviera Cancun, by Karisma. In addition, she will continue performing her current corporate role as Director of Rooms & SPA. Grecia is a Senior Executive with more than 25 years of experience. She started her career in Allegro Resorts where she held different positions in the Rooms Division area, until she became Resident Manager at Allegro Resorts Cozumel. She then moved to Karisma Hotels & Resorts in year 2000, and became General Manager of several different properties during the following 5 years, before making her move to the corporate area of our organization. She is also fundamental member of the Task Force team for new openings. Grecia is a Tourism MBA graduate from the Dominican Republic´s UTESA Univeristy, bilingual (Spanish - English), and holds several certifications from TEC de Monterrey, Cornell University, among others.

ERICK MANCERA · Corporate Security Director

As of July 1st 2020, Mr. Erick Mancera joins our organization as Corporate Security Director, reporting directly to Mr. Sasa Milojevic, Global President of Hotel Operations & CEO of Mexico, LATAM and the Caribbean. Mr. Mancera is a graduate of the Heroic Military College and the Army and Air Force University in Mexico, with an outstanding operational career. In addition, he has MBA degree in Psychology. His extensive professional experience in the Security area includes corporate positions at UNITEC (Laureate International Universities), Camino Real México, Grupo Mayan (Vidanta), and Westin Puerto Vallarta, among others.

A HEALTHY RETURN TO WORK

The new normal has driven us to design strategies to reintegrate co-workers to work places. For more than three years, the non-profit Fundación Karisma, A.C. has worked on internal strategies for the prevention, detection and timely care of chronic, degenerative diseases. Today, these factors pose a greater risk for developing complications in case of contracting the SARSCOV-2 virus.

The Foundation has been providing medical care to co-workers who have come to us through the Mobile Medical Unit, and some have been identified with a risk factor of some kind. This has allowed us to give them better care and to control their diseases in order to avoid a complication.

During the month of June, we began the Mobile Medical Unit’s ‘Health Days’, assessing personnel through a general medical check-up that helps us to guarantee their healthy return to work. Besides being part of the guidelines established by different labor-related government agencies, this initiative helps us to ensure everyone’s health in general, and to identify those persons at risk so they can be referred to specialists for their care and control. During the month of June, we began the Mobile Medical Unit’s “Health Days, allowing us to assess personnel through a general medical check-up that helps guarantee their healthy return to work. Besides being a part of the guidelines established by different labor- related government agencies, etc.

Exposure to possible contagion is something that all of us must learn to live with until advances in science can offer an alternative for treatment and prevention. As co-workers, we must implement new lifestyles, from personal hygiene habits to health care.

We are fortunate to have the support and backing of Fundación Karisma, A.C. for reintegration to our work places. This is just one more benefit we make available to our staff.