Kapacitarte

ABR EDM EDS

ABR

CoVID-19 prevention protocol training…. The best way to promote a safe workspace to resume operations is through training. To minimize the risk of infection in workers performing their duties, training courses have been provided for the proper use and disposal of personal protection equipment, as well as basic hygiene, and cleaning and disinfection workshops, among others.

IRRC EDS

ABR EDM EDM

EDS

EDR

EDR

GRM EDR

EDS

Updating of Procedures and Service Standards…. During the month of June and July, workshops have also been held at all properties, either in-person or virtually supported by the new training platform - AcademiK - covering new service management procedures in areas such as F&B, SPA, Front Desk, Kitchen and all direct guest service-related departments.

ALH GRM

IRRC EDM

ABR EDS

KREATING procedures…

At Karisma we reviewed and up dated all the cleaning and sanitation protocols and procedures of each hotel to comply with government guidelines, this work was carried out as a team involving Department Managers, Executives, Corporate Directors and our Design department to ensure that the new procedures are available for you.

Colombia, Jamaica, the Dominican Republic and Mexico have each one online archive with all the updated procedures that apply to their Region.

Please ask your department head for the access link to consult the folder.

The Brand & Quality team participated in the implementation trainings at the hotels in Mexico and Jamaica through videoconferences and on property sessions prior to the reopening of the hotels.

We are waiting for the opening date of the hotels in the Dominican Republic and Colombia to assist with the necessary implementations and trainings to guarantee the safety and health of our team members and guests.