Defence Business by Public Sector Publishing

DEFENCE BUSINESS DSEi 2009 Exhibition Show Preview

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Global Security in Defence 8-11 September 2009, ExCeL London, UK

The world’s largest fully integrated defence and security exhibition, DSEi, is back in London. DSEi brings together senior international trade and military experts from across the entire supply chain in an optimal business environment. The event provides face-to-face opportunities to share ideas, discuss industry developments, conduct business and network for future growth. DSEi’s comprehensive scale makes attendance a must for everyone in the defence, security and military aerospace community. Visitors come from all over the world to experience first-hand the latest land, air and sea capabilities of more than 1,350 companies from 40 countries over four packed business days. I hope you will enjoy the exhibition and this Government Business supplement. Sofie Lidefjard, Editor - editor@psp-media.co.uk

IN THIS ISSUE 3 DSEI PREVIEW

17 DEFENCE MANUFACTURING

32 POLICE CONTROL ROOMS

The world’s largest fully integrated defence and security exhibition, brings together senior international trade and military experts from across the entire supply chain in an optimal business environment

The Association of Police and Public Security Suppliers explores how modern technology plays a vital role in the fight against crime

The effective handling of calls to the police forces is vital if the police are to maintain a good relationship with the public

15 URGENT OPERATIONAL REQUIREMENTS The Defence Support Group may be a name that is still new and not known to many but it can boast impressive credentials and an enviable pedigree sponsored by

A look at the role of the DMA and the APPSS in the defence and public security industries

28 MARITIME SECURITY EU states must work more closely together to improve maritime safety, says the European Commission

29 METAL THEFT Metal theft not only has serious implications for public safety, it has major financial ones too

33 CASH IN TRANSIT The British Security Industry Association’s Cash and Valuables in Transit Section looks at the issue of cash-in-transit attacks

34 AVIATION SECURITY Civil aviation defence can now materially benefit from a variety of new technologies that are increasingly cost-effective to implement, as well as reliable in operation

38 CCTV A proactive municipal CCTV solution can achieve impressive results, like in the city of Ottawa, Canada

es,

DEFENCE BUSINESS IS PUBLISHED BY PUBLIC SECTOR PUBLISHING LTD 226 High Rd, Loughton, Essex IG10 1ET. Tel: 020 8532 0055 Fax: 020 8532 0066 Editor Sofie Lidefjard Assistant Editor Angela Pisanu Production Editor Karl O’Sullivan Production DESIGN Jacqueline Grist

MEMBER OF THE PERIODICAL PUBLISHERS ASSOCIATION

Production CONTROLLER Reiss Malone MARKETING MANAGER Sally Brockman Sales Administration Jackie Carnochan Administration Charlotte Casey, Victoria Leftwich Group Publisher Barry Doyle REPRODUCTION & Print Argent Media

© 2009 Public Sector Publishing Limited. No part of this publication can be reproduced, stored in a retrieval system or transmitted in any form or by any other means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the publisher. Whilst every care has been taken to ensure the accuracy of the editorial content the publisher cannot be held responsible for errors or omissions. The views expressed are not necessarily those of the publisher. ISSN 1362 - 2541 defence systems & equipment international 2009

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8-11 September 2009, ExCeL London, UK

leading the way in innovation From 8 to 11 September visitors to DSEi (Defence Systems & Equipment International) – one of the world’s largest defence and security exhibitions – will be able to see a vast array of products and technologies that span land, air, sea and security applications When the event was last held in 2007 more than 1,350 exhibitors from 40 countries showcased their latest technologies, products and services to 26,500 visitors. The organisers are anticipating similar visitor levels this year and the event has grown by 10 per cent in comparison with 2007. Working with UKTi DSO, the organisers of DSEi have invited foreign delegations and high ranking senior visitors from around the world. The last DSEi saw 77 official delegations attending from 50 countries. innovation The last DSEi saw the introduction of the Innovation Showcase – an opportunity for small to medium sized defence companies and supply chain contractors to present their new products, services and technologies. These free-to-attend, onfloor sessions proved very popular and this concept has been reprised for this year. In addition to this, DSEi has organised a broad-ranging and practical seminar programme that aims to cover a wide range of topical issues such as exporting to the USA, how to sell to UK MOD and how SMEs can approach introducing their new products and innovations into a defence supply chain. Other sessions include two seminars from Jane’s Information Group, the first looking at global mergers and acquisitions activity and the second analysing the future of the European defence industry. In the ‘Today’s Economy and the Long Road to Recovery’ seminar Stephen Radley, chief economist at the EEF (Engineering Employers Federation), will be talking about the current economic crisis and assess its implications for the defence industry and for manufacturing as a whole – both in 2009 and beyond. Most vitally, he will evaluate the prospects for rebalancing the UK economy in favour of manufacturing and outline what manufacturers and government must do to achieve this. For companies that want to learn about the export potential for their defence and security products, the London Chamber of Commerce & Industry’s Defence & Security Group is holding a session on ‘Recognising, Financing & Protecting your Export Potential’ featuring speakers from the legal and financial world. All the seminar sessions are free to attend for exhibitors.

The venue for DSEi – ExCeL in London’s Docklands – “allows visiting warships to berth beside the exhibition halls and offer ships visits to all visitors ” defence systems & equipment international 2009

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This is what you can expect from us! technology and innovations

Creation of a Sustainable Future

Products and Solutions for Your Success

Partnership and Cooperation Phoenix Contact offers you a broad range of products, from modular terminal blocks to control software, for your electrical engineering and automation tasks. For decades, we work together with our customers to develop high-quality and future-oriented products, systems and solutions. Find out at our stand how you can create a sustainable future together with Phoenix Contact. We look forward to seeing you there! Stand 594, UK Pavilion www.phoenixcontact.co.uk

ÂŠ Phoenix ContaCt 2009

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8-11 September 2009, ExCeL London, UK

Waterside spectacle The venue for DSEi – ExCeL in London’s Docklands – allows visiting warships to berth beside the exhibition halls and offer ships visits to all visitors. Naval suppliers exhibiting at the event are also able to display their latest technologies on some of these vessels. In addition to this, visitors will once again be able to watch waterborne demonstrations conducted by various naval suppliers from alongside the ships in the Royal Victoria Docks. Displays are expected to feature RIBs in action as well as a demonstration of ship-boarding. Providing another visual focal point, this year’s British Army Demo area is located in the North Hall. At DSEi in 2007 the British Army Export Support Team organised its largest ever exhibition demonstration area. The team, which includes soldiers with infantry, armoured, engineer and artillery expertise and operational experience, demonstrated a range of equipment capabilities under the over-arching theme of ‘Protecting The Force’. Visitors watched demonstrations of capability in areas such as border control, explosive ordnance disposal, communications and surveillance. The majority of the equipment on display in this area was already in a deployed role in either Afghanistan or Iraq. The theme for this year’s area will be announced shortly. Products in the spotlight Over the years DSEi has been the launch pad for many innovative and world-beating defence and security technologies. This year will no doubt witness another crop of clever products and technologies. Equipment that makes the life of the soldier out in theatre easier and safer is always popular. ELNO will be demonstrating its OH395 full bone conduction headset which it claims to be the first of its kind. The headset uses bone conduction technology for listening and speaking – both the earphones and the microphone are bone conducting. This means a soldier’s ears and the mouth are freed up which improves his or her ability to listen to the surrounding environment and locate any sound source nearby – something that is particularly useful in special operations and night missions. If ear protection is needed, the OH395 headset can be used with earplugs without lowering the quality of the communication. The bone conduction microphone, sensitive to the user’s bone vibrations only, cuts back most of the background noise, so the messages can be issued more clearly. Weighing only 130g the headset is comfortable to wear and compatible with almost any kind of helmets, hats and hoods without it loosing the ability to talk intelligibly with other users. Lightweight and low powered are usually key to the practicality of new equipment out in the field. Thermoteknix will be showing its recently launched thermal imager which requires the lowest power consumption of this sized device in the world. The MICROCAM thermal imager is shutterless, extremely lightweight at just 30g, miniature 4x4cm and consumes

defence systems & equipment international 2009

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When it comes to cable management products there’s only one name up to your standards

At HellermannTyton we believe that you should never compromise on the quality of your cable management products. With over 20,000 NATO stock numbered items and relationships in place with the major Prime Defence Contractors, the MoD and sub-contractors, we are well placed to provide a range of approved products to suit refurbishment and build projects across Air, Land and Sea. So never compromise on quality – make HellermannTyton products standard issue. For further information please call: +44 (0)161 945 4181 or visit www.hellermanntyton.co.uk/markets-industries/defence Tel: + 44 (0) 161 947 2200 Fax: + 44 (0) 161 945 3708 sales@hellermanntyton.co.uk www.hellermanntyton.co.uk

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8-11 September 2009, ExCeL London, UK

a third of the power of similar products. MICROCAM features Thermoteknix MIRICLE XTiTM shutterless technology which means it is free from the image-freeze associated with cameras requiring the traditional NonUniformity correction calibration. The result is a more robust, reliable, completely silent ‘always on – never blind’ thermal camera. Using fewer components and with no mechanical shutter assembly, MICROCAM was specifically designed with large volume OEM integration in mind. It can easily be integrated into any handheld, portable, UAV, night vision or sighting systems product. The latest in naval technology will also be out in force during the event. Marine technology company ASV is exhibiting at DSEi for the first time to promote its unmanned marine vehicle technology. The company will be showcasing its Fast Marine Target Drone (FMTD) system, which has been designed and built for training naval personnel to combat the threat of attack from multi-vehicle fast inshore attack craft. With growing levels of piracy in certain areas of the world this kind of system can operate as a low cost and easily repairable unmanned surface vehicle that can travel at more than 30 knots and feed back both its position and video information to the remote operator. Nine FMTD units have been delivered to the UK MOD and participated in gunnery trials approaching both beaches and ships. ASV is also working on other related products to assist with cost effective training against small boat threats. The company has also developed an unmanned semi-submersible vehicle and recently completed a unit for

C&C Technologies of the USA to be used for Hydrographic Survey. This compact, rugged vehicle offers a very stable platform for survey and mine countermeasures equipment. Meanwhile watercraft manufacturer Brunswick Commercial and Government Products (BCGP) will be showing its new professional grade rigid inflatable boat (RIB) product line, named Impact, which is suitable for law enforcement, homeland security and special operations’ needs. With craft ranging in size from 14 to 39 feet, there are centre console and cabin models plus various propulsion options such as inboard, diesel, waterjet or various outboard configurations. Each hull is made of fibreglass with a beefed up commercial laminate schedule for durability, and the RIB tube is made from SOLAS certified AKRON TPE fabric, which is extremely abrasion resistant. The breadth and variety of what’s on show during DSEi is often surprising. Not many people would consider that military vehicles need specialist air conditioning for example. Eberspacher, which has already supplied systems for vehicles such as the Pinzgauer Vector and Supacat, also creates climate control systems for mobile communication shelters. Astor, Dars, Watchkeeper and Falcon are projects that have incorporated these climate systems. The company’s diesel fuelled heater range, with outputs from 2kw up to 35kw for space and engine coolant heating, together with its new Hydronic M will be on display. Armies often have to create their own roads for getting vehicles through difficult terrain or for temporary aircraft landing

sites. FAUN makes portable roadways for the defence arena and is hoping that a panel modification to its Rapid Runway Repair product, which has recently been tested by the UK MoD, will be launched during DSEi 2009. FAUN’s TRACKWAY, a portable aluminium roadway solution for the ground mobility of vehicles and aircraft, was designed and developed for the MOD and has been used by the British Army, Royal Navy, Royal Air Force and more than 30 armed forces worldwide. It is especially effective over ground that is soft; for example muddy, marshy, snowy, beach or desert terrain. It can also provide access to bridgeheads and enable the recovery of aircraft. Ruggedised equipment will also be on show such as laptops from the likes of Panasonic and Blazepoint, which recently gave adventurer Pete Goss MBE one of its rugged laptops to aid him in his epic sailing voyage from Cornwall to Australia onboard a replica of an 1854 lugger. Pete used his ndura RUGGED laptop to keep in touch with the outside world sending blogs via the SatC and Began communications system as the journey progressed. With a convertible 13.3” touch screen providing clear images even in bright sunlight, the laptop was both rugged and water resistant surviving a salt water dunking after being thrown around during a violent storm.

FOR MORE INFORMATION Tel: +44 (0)20 7370 8551 E-mail: enquiries@dsei.co.uk Web: www.dsei.co.uk

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Global Security in Defence 8-11 September 2009, ExCeL London, UK

Relex Software Corporation – reliability excellence ince 1986, Relex Software Corporation has been committed to the advancement of reliability excellence. As a global leader in reliability engineering, Relex Software delivers tools and services to reliability and quality professionals in a broad range of industries throughout the world, including automotive, aerospace, defense, information technology, medical, process control, and telecommunications. Our team of professionals includes engineers and experts, including a number with ASQ CRE (Certified Reliability Engineer) credentials, who couple reliability knowledge with real-world experience. Relex Reliability Studio is an integrated software suite, supporting a wide array of analysis techniques including Reliability and Maintainability Prediction, Reliability Block Diagram (RBD), Failure Mode and

Saratoga® CBRN protective clothing – unparalleled protection LÜCHER’s revolutionary SARATOGA® CBRN protective systems are used by military, law enforcement, emergency response and other personnel in over 40 nations and two supra-national organisations around the world. The market-leading SARATOGA® protective materials and garments are widely recognised as the most advanced chemical and biological warfare agent protective technologies in the world, with a proven record of technological and operational superiority. SARATOGA® CBRN protective systems repeatedly have been chosen by the most sophisticated and demanding military and civil customers in the world, after rigorous laboratory and operational testing. Since 1997, SARATOGA® has maintained the distinction of being the only material qualified for use in the chemical warfare protective suits worn by all U.S. armed forces. The U.S. Department of Defense

Effects Analysis (FMEA), Fault Tree and Event Tree Analysis, System Modelling and Optimisation, Human Factors Risk Analysis, Life Cycle Cost, Weibull, Markov and Failure Reporting and Corrective Action System (FRACAS) processes. Relex is a full-service provider, offering reliability engineering tools, training, consulting expertise, implementation services, and highly acclaimed customer support.

FOR MORE INFORMATION For more information on Relex Software Corporation, please visit the company’s website at www.relexsoftware.co.uk

concluded that SARATOGA® fabrics provide “unparalleled protection against chemical and biological agents.” All U.S. troops deployed in Operation Iraqi Freedom wore SARATOGA® chemical and biological protective suits 24 hours per day, seven days per week, throughout major combat operations in Iraq. The advantages of SARATOGA® include its high adsorptive capacity, long wear time, high degree of air permeability for cooling, optimal balance of high protection and low heat stress, high level of mechanical stability, and low life cycle costs.

FOR MORE INFORMATION BLÜCHER GmbH Tel: +49 (0) 211 9244 0 Fax:+49 (0) 211 9244 211 E-mail: info@bluecher.com Web: www.bluecher.com

DEFENCE SECURITY AEROSPACE

The national voice of the supply network

www.ndi.org.uk

defence systems & equipment international 2009

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Aish Technologies – consoles displays and ICCP he Aish Technologies name is synonymous with Multifunction Operator Consoles, Rugged Electronics Cabinets and Enclosures, Flat Screen Displays and Low Signature Cathodic Protection. Aish Technologies products incorporate the finest available Commercial off the Shelf (COTS) technology, advanced materials and upto-the-minute manufacturing techniques, providing value, fitness for purpose and excellent through-life cost, whilst satisfying key design aims of good ergonomics and ease of maintenance. Aish Multifunction Consoles are fitted to the new Daring Class (Type 45) Air Warfare Destroyers, Trafalgar Class submarines and the new Common Console for Astute Class Submarine HMS Audacious. The consoles are fitted with Aish Rugged Flat Screen Displays (available separately): careful design and the use of the very latest

LCD matrices and electronics have resulted in displays with picture quality that is second to none. Fitted throughout the RN fleet and other services, our award-winning Rugged Electronics Cabinets can be configured for any U height, air or water cooled, and non-standard module sizes can be accommodated. Aish Technologies’ Cathodic Protection Systems combine a comprehensive shield against galvanic currents with an extremely low electrical signature. The Aish solution is modular and scalable, allowing the system to be tailored to suit expected mission profile, platform configuration and budget.

FOR MORE INFORMATION Aish Technologies Ltd Tel: +44 (0) 1202 307007 Fax: +44 (0) 1202 307000 E-mail: sales@aishtechnologies.com Web: www.aishtechnologies.com

Blue Helix – your network needs – our solutions lue Helix is a leading distribution partner, servicing EMEA-based in the UK, offering a wide range of products from market leaders in fibre optic, copper and voice cabling. Our key strengths lie in our strong partnerships with manufacturers and our long term relationships with our clients. With a focus on both large projects, but also on supporting our clients for all of their day to day requirements. Blue Helix currently service a wide variety of different industries including data centres, telecommunications, CCTV, broadcast, military, utilities, and off shore to name but a few. We offer a flexible yet structured approach to supply, and will work as closely as necessary with the manufacturers, installers and end users as required to make sure the project is successful. Blue Helix is the perfect distribution partner for anyone wanting to work

with a company that will make sure the right products are delivered to the right place, at the right time. In addition to this, we can offer additional services, such as product selection, training, customer tailored stock profiles, specific packaging requirements, 24 hour technical support, and dedicated knowledgeable account managers, amongst others.

FOR MORE INFORMATION For further information please call 01293 528888 or e-mail sales@bluehelix.co.uk.

The first line in defence with cable management ith UK manufacturing sites in

W Manchester and Plymouth and

Military grade ethernet networks by GarrettCom arrettCom is an industry leader in off-the-shelf industrial networking products for specialty and stressed applications. GarrettCom manufacture hardened networking products for military, industrial automation, power utility, telecommunications, and outdoor markets such as traffic control and video surveillance. The Army, Navy and Air forces have been using Ethernet for communications for their air, land, and sea applications for some time and further loyalty to this technology has been proven by recent moves to upgrade to Gigabit speeds. Military and defence applications depend on reliable, rugged and secure networking products to deploy their critical applications and GarrettCom time and time again has been the chosen manufacturer. Recent military customers has included BAE’s project Falcon. There are numerous reasons why GarrettCom’s COTS products have been chosen in the past, these being because they are cheaper

and more readily available, tested via other standards for environmental conditions, make use of fibre connectivity for security, have extended temperatures for diverse environments, use PoE for VOIP communication onboard vehicles, have 12VDC and 24VDC power supplies, have tough metal casing for rugged use and have passed Mil-Standard testing in Germany.

distribution centres in the West Midlands and Northampton, HellermannTyton is a leading supplier of cable management products. As well as its British arm, the company operates globally with sales and manufacturing facilities in 32 countries. A key supplier to the UK defence industry, the company’s comprehensive range of products include fastenings, fixings, enclosures, tools, insulations, identification systems and heatshrink shapes. In addition to its range of high standard, quality products, HellermannTyton offers a bespoke product design and development service, enabling it to meet the special requirements often demanded by defence contractors and the MOD. HellermannTyton’s Safety Solutions

initiative allows customers in all sectors to easily identify products to meet a customer’s specific needs. The system features blue icons which highlight those suitable for particular applications, such as aerospace and defence, and a series of red icons indicate the benefits of a product, including resistance to high temperature, high security and low smoke fumes.

FOR MORE INFORMATION Copies of the Safety Solutions guide along with information on HellermannTyton’s full defence capabilities can be obtained by calling 0161 945 4181 or by visiting www.hellermanntyton.co.uk. HellermannTyton will be on stand number 2463 at DSEi at ExCeL, London, on 8-11 September 2009.

FOR MORE INFORMATION GarrettCom Europe Ltd Haslar Marine Technology Park Haslar Road, Gosport Hampshire, PO12 2AU Web: www.garrettcom.co.uk

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w RE w w IS GI .d N ST se OW RA i.c LI TIO o. VE N uk ! /a pp ly Defence Systems & Equipment International Exhibition 2009

Global Security in Defence Register to attend DSEi: www.dsei.co.uk •

View the full capability of the international defence industry at a single exhibition

•

Access naval ships berthed alongside the exhibition halls

•

Attend the Innovation Showcase and see ﬁrst hand the latest land, air and sea capabilities

•

Network with every element of the defence supply chain

•

Attend the comprehensive seminar programme

To exhibit please contact

+44 (0)20 7370 8551

enquiries@dsei.co.uk

+44 (0) 870 486 7210

W www.dsei.co.uk E

applications@dsei.co.uk

Organised by:

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Global Security in Defence 8-11 September 2009, ExCeL London, UK

Phoenix Contact – inspiring DSEi for the next generation hoenix Contact Ltd is the UK subsidiary of the international Phoenix Contact organisation, which has its headquarters in Blomberg, Germany. We are the world leader in developing and manufacturing connectivity solutions and automation components, its principal product ranges include: modular terminal blocks; fieldbus components; surge protection systems; printed circuit board connectors; industrial plug and socket connectors and interface units. Phoenix Contact provides expert technical support for all of its product ranges, and assists its customers at every stage of a project, from the initial selection and specification of equipment, through to commissioning and beyond. These services are provided by qualified and experienced engineers, and are backed by Phoenix Contact’s unrivalled expertise in interconnection, interfacing and surge protection. As global supplier of electrical connections primarily DIN rail mounted products used in a wide range of sea and land based applications from the new Astute submarine program to mobile battlefield communications systems. Other products and services include PCB mounted terminations for OEM manufactures in a wide range of applications large and small from ship simulators to portable equipment. This also includes plug and socket power to Ethernet products to IP67. Surge and lightning solutions for power, RF Ethernet and CCTV systems giving protection against natural and

man made transients. Applications include air traffic control to mobile base communications stations. A full range of control cabinet products from robust power supplies and slim designed relays up to full COTS based automation systems uses a wide range of industrial bus systems and protocols. New wireless and fiber optic technologies feature heavily in our new range along with new touch screen displays, and the software packages. Phoenix Contact invests heavily in R&D and in the relevant approvals required to the industrial processes that we feature in. From marine markets to oil and process, we offer an extensive range of ATEX and SIL approved products for your application. Additionally Phoenix Contact offers custom added value assemblies and a new range

Istec Services – a leading supplier of specialist military equipment stec designs and manufactures robust, proven gun mounts, protected weapon stations, and sighting mounting systems for operations in all environments. Istec equipment is in use across a wide range of platforms, including on naval vessels, in ground roles, on wheeled and tracked vehicles and on helicopters. Istec also supplies vehicle protected weapon stations, surveillance systems, and a range of other equipment, including stowage platforms and smoke dischargers. Istec products include: Universal Gun Mount, GPMG Swing-Arms, Softmounts, Pedestal Mounts, Turret Rings, Armour, and Tripods. Typical weapons mounted: 40mm AGLs, .50 HMGs, single and twin GPMGs) and a range of protected weapon stations. UK platforms include: Jackal; WMIK Land Rover; HMMWV; Cougar Mastiff,

Ridgeback; SV, HET, CST trucks; TSV heavy (Wolfhound), TSV medium (Husky), TSV light (Coyote). On the naval side, Istec weapon mounts are fitted to offshore raiders (ORC), landing crafts, Type 45 and 23 frigates, hovercraft, and RFAs. Istec also supplies many types of Optical Sight Mounts and Range Drums for the above weapons as well as LMGs, rifles, 40mm Underslung Grenade Launchers. Additionally, Istec is a major supplier of mounts for sighting systems and supply some of the worlds leading sight and weapons manufacturers with mounting brackets.

FOR MORE INFORMATION Istec Services Ltd Tel: +44 (0)1920 871734 Fax: +44 (0)1920 871357 E-mail: info@istec.co.uk Web: www.istecservices.com

of wire, terminal and equipment marking systems and wire loom assembly tooling products. With 9,300 employees in over 60 countries, we are dedicated to offering world-class service and an innovative portfolio of products and solutions. Further information is available on stand 594 in the UK Pavillion, or by calling 0845 881 2222.

FOR MORE INFORMATION Phoenix Contact Ltd Address: Halesfield 13 Telford, Shropshire, TF7 4PG Tel: 0845 881 2222 Fax: 0845 881 2211 E-mail: info@phoenixcontact.co.uk Web: www.phoenixcontact.co.uk

The national voice of the supply network DI is a national business development company that matches supply chain capability with the requirements of the global defence, security and aerospace industry. NDI’s member companies across the country, from a wide range of industries and service sectors, play a vital role in the continued success of this sector. By generating billions of pounds and securing thousands of direct and indirect jobs in the United Kingdom, this sector has a major role to play in helping to lift the country out of recession NDI works with Prime Contractors, Systems Integrators, Ministry of Defence procurement, logistics and repair agencies to identify and recommend appropriate supplier and sub contractor capability. These Prime Contractors and Systems Integrators include Alcoa Defence, ARTEC, BAE Systems, Boeing, Finmeccanica, General Dynamics UK, KMW, Lockheed Martin UK, NEXTER, SAAB Bofors Dynamics and Thales.

The company also incorporates a subsidiary business, The Marine Design Centre, which provides a unique focal point for the United Kingdom’s ship design industry, allowing training, development and joint project work all under one roof. This markets the industry’s combined strengths to the world, to help land major new ship design contracts.

FOR MORE INFORMATION NDI Tel: 0191 255 1720 Fax: 0191 255 1721 Web: www.ndi.org.uk

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To see or not to see, that’s FTA Safety in the air, on the sea and on the road, monitoring of cargo, video-alarm, transmission of images to the base station or another vehicle are all goals for FTA. Defence Business talks to the company’s sales & business development manager Patrick Albert to find out more FTA bvba is a Belgian company specialised in development and fabrication of camera systems for mobile use. The company focuses on the manufacturing of thermal cameras, but is open for every possible and even impossible camera solution: from ultra small to bullet impact resistant cameras. WHEN DID YOU FIRST GET IN CONTACT WITH FTA? I learned to know the company about six years ago during a police exhibition. From the first moment, Frank Alech´s (founder of FTA) enthusiasm about his developed camera systems made me remember him a few years later when I was looking for camera systems for the Kuwait Special Forces. I was looking for non-cooled surveillance cameras resisting high temperatures and with a very high optical quality. However, I was not able to find this with the established manufacturers. WHAT SUCCESS HAS FTA HAD TO DATE? Meanwhile FTA became a well known name in the naval world thanks to its IP69

protected, 3mm stainless steel housing and unique optical features (the Eagle Eye combines a 37x optical- with 12x digital zoom, the Mantis combines a aligned normal view camera with a thermal camera). The flexible, young team of FTA were pioneers in the introduction of a dead-angle camera for trucks as mirrors did not meet the requirements of a 100 per cent clear view. FTA is also proud to say that specially trained police dogs are daily inspecting truck and ship cargos in Belgian harbours searching for illegal immigrants equipped with a special gear containing a camera, recorder and transmitter. Why are your products of importance to today’s society? Early this year I was offered to promote the FTA range worldwide and to look for local distributer and support centres. An opportunity I gladly accepted. The main problem of FTA was that that its qualities were unknown by international specialised users such as surveillance companies, police and defence forces. It is important for them to know

our features and that our products are providing real time images. This year we have already participated at the Belgian Infopol Exhibition, The TranSec World Congress and IVVP – the trade show for police and defence in the Netherlands. Later on this year we will attend Milipol in Paris. Next year will introduce our expanded, ruggedised camera range on a military and unmanned vehicle during Eurosatory, one of the largest military exhibitions worldwide. WHAT are your FUTURE STEPS? At the present time, I am travelling quite a lot, which has already resulted in several partnerships in Europe, South Africa, the Middle East and Israel. A just finished tour in Switzerland was a challenge knowing their special attention for quality; it resulted in several new projects. The Swiss were impressed by the standard vandalism proof (9mm and .45 bullet impact resistant), IP69 housing of our cameras. On request of a Swiss fire truck builder, we also developed last month a rear view camera with on screen display of the obstacle’s distance. How does the products different from those of competitors? In combination with FTA recorder/transmission units and fuel cells we also provide the ideal solution for stand-alone and mobile camera applications. Our short and successful presence on the international market has not only surprised users and integrators of camera systems but also the established brands. The in-house design and manufacturing of FTA cameras offers the customer a tailor made product and short delivery times at very attractive commercial conditions. Last but not least, another advantage is that our systems (included the 30 Hz thermal camera series) are free of end-user and export licences.

FOR MORE INFORMATION FTA Sales Office E-mail: patrick.albert@fta.be Tel: +32 (0)50 276560 Fax: +32 (0)50 790997

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Global Security in Defence 8-11 September 2009, ExCeL London, UK

New Vehicles for a New Operational Environment Iveco’s range of protected vehicles provides NATO armies with a cutting edge operational capability against IEDs, allowing crew to survive highly challenging attacks In recent years, NATO forces have been forced to react swiftly to the challenges posed by the evolving tactics adopted by insurgents in Iraq and Afghanistan. The increasing deployment of the IED as the weapon of choice wrong footed conventional military planning and necessitated the rapid development of vehicles to meet a threat which has continued to evolve in response to countermeasures. Protected mobility Early attempts at providing protected mobility focused on modifying the available resources in the shape of conventional vehicles, such as MBTs, IFVs and APCs, and the logistic vehicle fleet. Although adaptations such as bar armour and electronic countermeasures greatly increased the survivability of heavier vehicles, ad hoc adaptation of in service vehicles (such as the HMMWV), and the use of vehicles designed for lower intensity environments (such as the Snatch Land Rover), proved less successful. Meanwhile, the great majority of the logistics vehicle fleet was incapable of operating in many operational areas because of the risks attached to unprotected cabs. The ‘quick fix’ solution, of fitting heavy appliqué systems to vehicles which had not originally been designed to accept them placed considerable stress on the hulls and drivetrains of the platforms concerned, limiting mobility, particularly terrain accessibility, and impacting heavily on fleet availability. In designing a longer term solution, the problem for manufacturers has been to develop vehicles capable of carrying the required levels of ballistic and mine protection and which maximise the use of COTS parts to reduce up front and life-cycle costs. Three principal approaches can be adopted to achieve this without incurring the operational penalty inherent in fitting appliqué systems to existing vehicles. For a logistic vehicle, a bespoke cab can be developed to be mounted on a commercial chassis whilst, for protected multirole vehicles, either a bespoke body can be fitted to a commercial chassis and running gear, or a bespoke vehicle can be developed utilising the maximum number of COTS assemblies in its driveline. In developing its contributions to this vital class of vehicles, Iveco has adopted each of these approaches. To meet the first of these requirements, to provide a protected logistic and support vehicle, Iveco contracted Krauss-Maffei Wegman (KMW) to develop a protected cab for a logistic

vehicle which will shortly enter service with both the British and German armed forces. Based on the rugged, proven all terrain 8 x 8 Trakker chassis, the vehicle’s cab currently offers the highest level of ballistic, mine and IED protection of any vehicle in this class. For the German Army, the vehicle is entering service as the prime mover for a NBC decontamination system whilst, for the UK, the vehicle will be configured as a Self Loading Dump Truck deployed with the Royal Engineers. Multi-role applications For multi role applications, Iveco has again teamed with Krauss-Maffei Wegmann to develop the Medium Protected Vehicle (MPV). Produced in both 6 x 6 (25 tonne GVW) and 4 x 4 (18 tonne GVW) configurations, for the German and Italian markets respectively, MPV is also based on the robust Iveco Trakker chassis and driveline. The driver’s station and crew compartment form an integral citadel which provides Stanag 4569 level 3 protection against ballistic and mine threats, and a high level of resistance to IED attack. The modular design allows the crew compartment to be configured in a variety of different roles, from troop transport to mobile EW platform, EOD team transport and ambulance. This is not, however, simply another hybrid vehicle based on a commercial chassis: the Trakker chassis was specifically chosen because its proven strength and durability, reflecting its origins as a heavy off-road vehicle carrying significant loads, provided the MPV designers with the scope to meet all the user’s requirements, including more than 20kW of electrical power – an increasingly important consideration. The chassis also allows the MPV high levels of cross country mobility – well in excess of most MRAPs. Innovative well informed engineering coupled with a class leading commercial chassis has thus delivered a well protected, adaptable vehicle with high mobility at a cost far below that of bespoke military vehicles. Finally, for lighter applications, Iveco developed the bespoke Light Multirole Vehicle, which is rapidly becoming the light protected vehicle of choice in Europe, with sales to eight armies. Unlike MPV, where the robustness of the COTS chassis is particularly well suited to military applications, at the lighter end of the market there is a greater imperative to optimise the chassis for its role. To achieve this cost-effectively, maximum use has been made of COTS assemblies, but only

as component elements of a bespoke chassis design. By focusing on up front investment in development, Iveco’s engineers were given the opportunity to develop a chassis specifically designed to optimise survivability, whilst using many elements from the Daily commercial range in the drive-line. This allowed the incorporation, from the design stage, of key protection features, such as locating heavy assemblies away from the crew cell and providing sacrificial front and rear sections. The modular built in armour solution developed in conjunction with IBD allows the level of protection to be adapted to the assessed threat, and the bespoke chassis allows a significantly lower kerb weight than other vehicles in this class which have typically been adapted from commercial chassis. Through these three discreet engineering approaches, Iveco and its partners have developed a range of vehicles outstandingly well suited to the developing operational environment. These will be in evidence over the next year on the UK’s Self Loading Dump Truck (Protected) and OUVS programmes, on the German GFF4 project and on the Italian medium protected vehicle programme.

FOR MORE INFORMATION For further details, contact Andrew Bucknall, Area Manager Defence Vehicles, Iveco Ltd, Station Road, Watford, WD17 1SR or e-mail on andrew.bucknall@iveco.com

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sponsored by

8 www.governmentbusiness.co.uk

Expert services for the UK Armed Forces The Defence Support Group is a wholly owned UK Government Trading Fund established to support the Armed Forces and deliver wider defence objectives in support of the key Defence Industrial Strategy requirements Last year a new name launched in the UK defence marketplace. The Defence Support Group (DSG) may be a name that is still new and not known to many but it can boast impressive credentials and an enviable pedigree. DSG brings together the business units of the Army Base Repair Organisation (ABRO) with those of the Defence Aviation Repair Agency (DARA) into a single new MOD-owned organisation. Despite the many challenges involved in merging two UK defence organisations, the Defence Support Group (DSG) is pulling out all the stops to meet the growing demand from MOD’s Land Equipment customer for major tasks emerging from Urgent Operational Requirements (UORs). These are essential tasks when the tempo of operations in Afghanistan and Iraq is so high and battle-ready equipment is paramount to best equip our fighting troops. DEPLOYMENT OF WORKERS Talking about the challenges of keeping its customers satisfied, DSG’s chief executive, Archie Hughes, is quick to praise the workforce who are turning round vital equipment in record time and delivering it where it is needed most. He explains: “Although we are ready to support the rising numbers of UORs from our customers from any of our key DSG sites, the majority are passing through our Bovington and Donnington bases. We are supplementing the work done in the UK with deployments of personnel to Afghanistan and Iraq, where our staff work alongside their military colleagues, uparmouring and upgrading the vehicles that are in constant operational use.” From DSG Donnington there has already been a successful deployment of 18 civilian DSG workers assigned to the Warrior uparmour programme in Kuwait. And there will soon be a team from Donnington flying out to Camp Bastion in Afghanistan to carry out enhancement programmes supporting the Warrior vehicles which will better equip them for the work they are now undertaking in operational theatres. And it is not only the workers on the shopfloor who are raising the bar in support of the UORs, backroom office staff are also rolling up their sleeves and leaving their desks to work in production, which helps DSG meet the tight timescales associated with many of the UORs.

GETTING THE JOB DONE At Bovington, there is a similar culture of meeting UORs with enthusiasm and a commitment to getting the job done, whatever it takes. Providing mineblast protection, uparmouring and installing electronic counter measure equipment, DSG has already delivered its quota of Bushmaster vehicles back to its customer on time, on budget and to the highest quality standards. Over 600 Bulldogs have now gone through the various upgrade programmes at a pace that is testament to the high level of skills and expertise of those workers who make it all happen. The first tranche of Cougar vehicles began their upgrade programme in November last year and were completed in March 2009, with the second tranche following shortly afterwards in May 2009. Although back in the UK, DSG’s Bovington site is synonymous with its work on Challenger 2 tank, DSG has also been sending staff to help with upgrade work on these tanks out in operations in Iraq. Similarly, other deployments to Basra have been called, at short notice, to support all sorts of vehicles from Land Rovers to battle-ready heavy armoured vehicles. Their skills and willingness to adapt is not going unnoticed by their service colleagues who are quick to praise the efforts of the DSG workers who are willingly volunteering for duties in such a hostile environment. DEDICATED SUPPORT To support emerging UORs and the growing requirement for DSG personnel to deploy to Front Line operations, DSG has relied on the professional spirit and goodwill of its employees who consistently over-subscribe to the list of volunteers who are needed to face harsh and very testing conditions in order to repair and maintain vital equipment for the battlefield. In a recent interview the MOD’s Chief of Defence Materiel, General Sir Kevin O’Donoghue said about the DSG personnel that they all show a level of commitment and loyalty to their colleagues in the Armed Forces of which they should all be immensely proud. And by facing the challenging conditions with such professionalism, while they are thousands of miles from home, is a true testament to their dedication in supporting the UK’s Armed Forces. Summing up Mr Hughes said: “In our first year of operation we have seen an increase in UOR activity across a range of vehicle

Archie Hughes, DSG CE

fleets, which we have supported from many of our UK bases. But we are also witnessing a growing number of requests to support UORs in both operational theatres and at other locations such as Kuwait and in Canada where we have already doubled the numbers of DSG workers helping support the British Army’s training unit at Suffield on the Canadian pr operations. In proving that we can successfully rise to the many challenges that UORs inevitably throw up, we are on track to deliver best value to our defence customer.”

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College of Management and Technology At the Defence Academy - College of Management and Technology we offer unique education, training and research opportunities.

If education prepares the individual for the unknown... then we must have more education... Lieutenant General Andrew Figgures, CBE Deputy Chief of Defence Staff (Equipment Capability)

Although aimed primarily at military and civilian staff in the Ministry of Defence, our courses are available to those in industry and other government departments. We offer a range of subjects taught at awareness, practitioner and expert levels. Individual learning styles differ, and so the College offers a mix of delivery methods. The modular structure of many of our courses provides flexibility at the same time as academic vigour. Our reputation for world-class research, coupled with our excellent teaching and facilities at Shrivenham, allow us to offer students a unique experience.

Visit us at DSEi 09 on stand 863 in the South Hall Defence Academy - College of Management and Technology, Defence Academy of the United Kingdom, Shrivenham, Swindon SN6 8LA www.da.mod.uk/cmt

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8 www.governmentbusiness.co.uk

Global Security in Defence 8-11 September 2009, ExCeL London, UK

It’s getting technical Bob Rose, director for public security at APPSS, explores how modern technology plays a vital role in the fight against crime Up-to-date technology is becoming increasingly important in the fight against serious organised crime, terrorism, international fraud and smuggling of people and drugs. Some of the country’s most senior police officers have even gone so far as to say that it has played a vital part in the creation of a successful counter terrorism strategy by filling any gaps in the system left by a shortage of intelligence gathering. This situation is especially true of communications. As the Internet makes international and cross border crime more accessible to areas once removed from it, there is an increasing need to stay ahead of serious criminals who are continually updating the technology they use in their illicit trade. The price of maintaining a free, law-abiding society is not only perpetual vigilance, but also continuous updating of communications and other equipment that the security agencies need. Security equipment This is something that is taken extremely seriously by the Association of Police and Public Security Suppliers (APPSS). As the professional association representing more than 300 of the UK’s leading manufacturers and developers of security equipment, APPSS has a special part to play in this process and has for many years fostered a philosophy of enterprise, innovation and development, which has produced some of the country’s most ingenious communications breakthroughs. Both APPSS and its members insist that if the security agencies need a technological problem solving, it can be achieved. This philosophy has been pursued and delivered on a practical level at the annual Home Office Scientific Development Branch (HOSDB) Exhibition, which APPSS organises on behalf of HOSDB. This event, which can be attended only by visitors and exhibitors who have been security vetted, has become a regular discussion forum where police and officers from other security agencies can get together with manufacturers to solve operational problems by devising new technology or by adapting existing systems to perform new functions. Part of the reason for the success of this process is that the APPSS membership includes some of the most technically imaginative companies in the UK security market. These are companies that are continually evolving and that keep reinventing themselves and their product range to cater for changes in operational methods and

As the Internet makes international and cross border “crime more accessible to areas once removed from it, there is an increasing need to stay ahead of serious criminals who are continually updating the technology they use in their illicit trade

”

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Global Security in Defence

8 www.governmentbusiness.co.uk

8-11 September 2009, ExCeL London, UK

The Koncept Solutions surveillance system with 144 miniature microphones in a briefcase. The man in the foreground can hear what the people on the other side of the park are saying.

requirements. Together, they cover the field of communications in the widest possible sense. Innovative technologies An excellent example is Sonic Communications International whose founder, David J. Bryan, first invented the concept of in-helmet communications now used by virtually every military and police unit in the world. He was also an early entrant into the adaptation of satellite-borne communications for security and when the G8 Summit was held in Birmingham a decade ago, President Bill Clinton’s car was equipped with a tracker that was accurate to within eight feet. It enabled officers in the city’s police control room to tell not only where he was at any given second, but also on which side of the road he was travelling. For the past 20 years, Sonic has been sponsoring the RAF Falcons parachute display team. The team members use Sonic ground-to-air communications while in free fall and also send live pictures of themselves from Sonic cameras on their helmets and wristbands back to large display screens at the showgrounds where they are landing. Much of the company’s product output is covert and cannot even be displayed on exhibition show stands. However, one recent

The ethos of development and invention among “APPSS members has been further promoted by our annual Equipment and Technology Innovation (ETI) Awards competition, which we created four years ago with the backing of HOSDB and run in conjunction with the exhibition

new product it unveiled is a fixed-wing, pilotless drone, the Caspar 250, in a bid for the emerging Unmanned Airborne Vehicles (UAV) market. The craft has been trialled by the MoD as a reconnaissance aircraft for use in Afghanistan and Sonic believes it also has applications for British police who are only just starting to embrace the technology. Meanwhile, Shaun Hipgrave, Chairman of the APPSS Management Committee, is an expert in mobile telephone forensics. He sits on the Special Security Advisory Group of UK Trade and Investment and the Defence and Security Organisation and co-chairs, with the Home Office, the Industry Advisory Group for Critical National Infrastructure. Forensic Telecommunications Services

”

Ltd., of which he is commercial director, helped to crack such high profile crimes as the £53million Tunbridge Security Depot raid and the 2005 London bombings, and is serving a growing number of police forces by providing additional evidence in more cases. Phone blocking Another expert on mobile phone communications is Andy Loakes, managing director of APPSS member PDA Electronics, but his services are in demand because he stops them working. He develops sophisticated jamming systems that are operated in prisons to prevent career criminals using mobiles to continue running their illegal business empires from their prison cells.

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Global Security in Defence

8 www.governmentbusiness.co.uk

8-11 September 2009, ExCeL London, UK

His products have also been taken on board by major casinos to combat increasingly sophisticated frauds at the gaming tables. In one case, a blackjack player was using a video feed from his mobile phone linked to an accomplice in a remote location who was using software to compute the best betting actions. This information was then relayed back to the player via the phone to a concealed earpiece. To solve the problem, PDA placed a lowpowered, short-range 3G jammer at each blackjack table. This meant that all phones within range were forced to use 2G technology on which the scam could not operate. Another APPSS member that has found its original core business branching out in different directions is Forensic Telecommunications Services based in Sevenoaks, Kent. The company has released a new enhanced For the forensic SIM card reading latest news, system for mobile phone events and features investigations, claimed to be please visit www. the only device on the market government capable of reading a full 3G business.co.uk card. At the same time, it has developed a system that produces lifelike computer screen images of crime suspects by using the power of recall with witnesses rather than cognitive interview. Komcept Solutions Limited of Northampton is an established expert in the police and public security market covering digital audio and video recording and telecommunications. An additional interest in surveillance systems has led to it producing an eavesdropping system in a briefcase containing 144 miniature microphones and a digital signal processor. This equipment can pick up what people are saying more than 30 metres away and play it into the operator’s earpiece via a Bluetooth radio link. It is claimed to be the most sophisticated microphone system of its type in the world. and Nuclear) weapons detection and road policing, to biometrics and physical security. Understanding needs As I mentioned earlier, such inventiveness Award winning solutions is fostered at the HOSDB Exhibition, The ethos of development and invention among which we organise annually. We also have APPSS members has been further promoted by other links with HOSDB, which needs to our annual Equipment and Technology Innovation regularly brief our industry on the type (ETI) Awards competition, which we created of technological developments that the four years ago with the backing of HOSDB law and order system is likely to need. and run in conjunction with the exhibition. The For example, HOSDB held an industry day competition was launched to foster the concept especially for APPSS members to improve of security forces and their suppliers putting understanding of both its own needs and their heads together and pooling their ideas to the needs of its customers, and to give find hi-tech answers to operational problems. manufacturers an idea of how industry could It is open to any UK company that, in the help. The event was well attended and the previous two years, has taken on to the director of HOSDB, Alan Pratt, gave delegates manufacturing stage a revolutionary security an overview of current work and of the areas system or piece of equipment that has been where government scientists and technicians developed with the help of a police officer or a are looking for innovative solutions. Delegates member of some other official security agency got the chance to talk at length with HOSDB to meet an operational need. The Awards are staff from all its main programme areas ranging presented at a gala dinner during the exhibition from CBRN (Chemical, Biological, Radiological

and this means that winners get the chance to show off their company and its expertise in front of the leading technological experts from both the security industry and the Home Office. The winner of last year’s main award, HeliMedia Limited of Cheltenham, Gloucestershire, which specialises in mobile communications, worked with Lancashire Police to develop a revolutionary system enabling officers to issue forms on-the-spot with a hand-held device instead of filling in traditional forms by hand. The company’s success has resulted in the system attracting interest from police forces throughout the UK, Europe and the USA. It was yet another example of how APPSS’s partnership with the international policing community is helping to maintain security in an increasingly technological world.

FOR MORE INFORMATION Web: www.appss.org.uk

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Global Security in Defence 8-11 September 2009, ExCeL London, UK

Drumgrange – supplying innovative solutions to the defence industry for over 20 years

rumgrange Ltd is in its 30th year and is expanding its presence at DSEI. The firm is pleased to have a larger stand and a cross defence capability is presented. The showcase this year covers equipment fitted across the Royal Navy Fleet as well as the Radio Training system currently used by the British Army. Drumgrange can be found at Stand 767. Located in Chertsey and at Portland, Drumgrange has come a long way from its original location on an island in the middle of the River Thames. New office accommodation in Chertsey provides the room for the growth of the company with recently won projects as well as support for many preceding contracts. At Portland, the company offices comprise a significant part of the old DERA site on top of the rock including large secure garaging with a multi-ton crane capability. This is the location for the Drumgrange Naval support staff. The capability of the firm covers Prime Contract Management in the CIS area, Training Systems, Small Boat Fit and support, Psychological Operation Systems, Computer Security advice to MOD Project Teams and product provision, from Design

sonar stimulation kit has been developed to support future developments. The company also has a significant submarine support contract which is run from the Portland site. Bespoke product development is carried out at Chertsey and includes Vibration monitoring equipment, Radio development, Communication Systems and Precise Time equipment. Software development is carried within the company across areas such as mathematical algorithms, Tac-ISDN test algorithms, Radio Propagation analysis and simulation. Drumgrange has a long history of provision to the special projects and although these will not be on display at ExCeL, they demonstrate the breadth and capability of the company.

    

through to the Operational Support, including

 Integrated Logistic Support and Contractor Logistic Support including CONDO deployments.  A significant area of expertise is within the Sonar  Team where the firm has a well recognised capability in surveillance sonar. A family of sonar systems

 is in service with the MOD and a state of the art     

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  FOR MORE INFORMATION  Contact: David Powell, Business

Development Manager Address: Unit A, The Forum Hanworthy Lane, Chertsey Surrey, TW17 8AL Tel : 01932 581100  Web: www.drumgrange.co.uk

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t: +44 (0)2380 641 144

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e: info@ast-systems.co.uk w: http//:www.satcomms.com

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Applied satellite technology Custom batteries and Systems Ltd – stand 326 portable power he AST Group are the largest privately owned International Satellite Communications Company in the world. The Group has offices in the UK, Australia, Asia and South Africa. AST Systems are based in Hampshire and have been supplying government and military organizations for many years. Providers of end to end bespoke solutions and suppliers of all related services from airtime to hardware. We are tier One partners with Inmarsat, Iridium, and Thuraya. We also supply Globalstar and VSAT products and airtime. Our wide portfolio of satellite

products include voice, fax, data, SCADA, tracking and video. Which can be tailored for land mobile, maritime, aero and vehicular applications. There are many value add products such as encryption. At AST we pride ourselves on customer care. Our customer services and support team are available 24/7. The Group has a specialised experienced billing department.

FOR MORE INFORMATION Please contact: Info@ast-systems.co.uk Tel: 02380 641 144 Web: www.satcomms.com

Unique education, training and research opportunities t the Defence Academy – College of Management and Technology, we offer unique education, training and research opportunities. Our education, training and learning opportunities are offered in 3 areas – acquisition and business, leadership and management, and technology and nuclear – available as 3 separate prospectuses containing, in total, over 700 courses. The course subjects cover a large range – from information technology through to ballistics, core competency training to nuclear engineering, and through a variety of delivery options at training centres across the UK and through electronic learning. They range in level from awareness through to expert Masters’ courses. Many courses are available to MOD

staff free at the point of delivery, and military staff support the students and governance of the courses. Private Venture courses, developed by Cranfield University in response to demand from the wider defence market, are similiarly supported in order to allow development of the spectrum of opportunities available to MOD. These ‘pv’ type courses incur course fees. Cranfield University also offers opportunities for those interested in doctoral research. Our PhDs are high quality, applied and relevant, and provide a distinct competitive advantage in defence and security related management, engineering and technology.

FOR MORE INFORMATION

MS technologies, an ISO9001:2008 accredited company, has a long experience of developing battery-based portable power solutions across a broad range of market sectors, notably where wide operating parameters are required. Our expertise encompasses all battery technologies including NiMH, Lithium, NiCd and sealed lead acid. We have designed and manufactured a range of Red Flash™ Remote Portable Power Units. These have been designed for operating in the field in remote and rugged environments, particularly suitable for tactical units who require silent, odourless power for ancillary equipment, and are available in 600W AC or 44Ah DC outputs. The packs incorporate connectors permitting re-charge from either vehicles or mains voltage. They can also be linked for added run-time/capacity. Rugged

cases enable the units to withstand high impacts and extreme environments. Another aspect of our business encompasses engine start for 12v and 24V vehicles, aircraft and generators. These rugged powerpacks, available with a range of suitable connectors, are in service with military customers, emergency services and roadside assistance organisations as well as commercial fleet operators. In addition to our built packs, we are able to supply high performance batteries for applications including specialist vehicles, marine, telecommunications and rail infrastructure.

FOR MORE INFORMATION DMS technologies Tel: +44 (0)1794 525400 Fax: +44 (0)1794 525450 E-mail: sales@dmstech.co.uk Web: www.dmstech.co.uk

Blue Helix – your network needs – our solutions lue Helix is a leading distribution partner, servicing EMEA based in the UK, offering a wide range of products from market leaders in fibre optic, copper and voice cabling. Our key strengths lie in our strong partnerships with manufacturers and our long term relationships with our clients. With a focus on both large projects, but also on supporting our clients for all of their day to day requirements. Blue Helix currently services a wide variety of different industries including data centres, telecommunications, CCTV, broadcast, military, utilities, and off shore to name but a few. We offer a flexible yet structured approach to supply, and will work as closely as necessary with the

manufacturers, installers and end users as required to make sure the project is successful. Blue Helix is the perfect distribution partner for anyone wanting to work with a company that will make sure the right products are delivered to the right place, at the right time. In addition to this, we can offer additional services, such as product selection, training, customer tailored stock profiles, specific packaging requirements, 24 hour technical support, and dedicated knowledgeable account managers, amongst others.

FOR MORE INFORMATION For further information please call 01293 528888 or e-mail sales@bluehelix.co.uk.

Web: www.da.mod.uk/cmt

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Land and maritime IED Blazepoint – rugged technology and engineering and EOD services lazepoint, a leader in rugged technology and engineering, designs and manufactures rugged computers and peripheral products for commercial and military markets worldwide. Working alongside corporate clients and system integrators from concept to completion, Blazepoint has the ability to engineer bespoke rugged solutions to meet individual requirements. The ndura RUGGED® range from Blazepoint Limited, which includes laptops, tablet PC’s, printers and PDA’s, is designed to withstand such hostile conditions as dust and water, extreme temperatures, humidity and drops from height. Having supplied equipment to NATO and to the UK’s BOWMAN, TYPHOON and FALCON programmes, Blazepoint offers a unique understanding of the warfighter and therefore deliver reliable technology for use in the field. Equipment is designed to meet TEMPEST, MIL-STD-810F, IP68 standards to facilitate continued use in extreme environments. Blazepoint

equipment is totally ITAR free. Blazepoint currently delivers product development, manufacturing, service and support for a mobile ticketing solution which is used by the majority of UK train operating companies. The company also supports security initiatives as a major supplier of leading brand plastic ID card printers and consumables to the UK market.

and procedures beyond the conventional environment experienced within the UK, thereby facilitating an exchange of ideas on strategic policies and technological equipments. In turn this has assisted in the development of a fully professional experience base that assures first class service provision. Ramora UK services ensure you and your assets are safe from explosives through planning, training and the practical removal of Unexploded Ordnance (UXO). Ask the Experts.

FOR MORE INFORMATION For further information please do not hesitate to contact Vicki Cripps at Ramora UK Ltd by e-mail via enquiries@ramorauk.com or on telephone number +44 (0)2392 674050.

FOR MORE INFORMATION Blazepoint Limited Tel: +44 (0)1865 892030 Fax: +44 (0)1865 892031 E-mail: sales@blazepoint.co.uk Web: www.blazepoint.co.uk

DM-144 Directional Microphone The DM-144 features an array of high quality miniature microphones and state of the art digital signal processing technology to produce the most sophisticated microphone of its type anywhere in the world.

Komcept Solutions Limited www.komcept.com | enquiries@komcept.com

amora UK Ltd is a British company providing a wide range of Land and Maritime Improvised Explosive Device (IED) and Explosive Ordnance Disposal (EOD) services including the design and delivery of professional training, practical services, equipment procurement, equipment solutions, integration services and consultancy solutions. Ramora UK advises, guides and provides project management services including explosives, security and counter terrorism to a wide range of commercial, military and Government clients. They have delivered their IEDD, EOD and maritime security expertise throughout the world in countries ranging from the USA to North Africa, the Middle East and Far East. This process has exposed them to conditions

Long range surveillance microphone uses digital signal processing omcept Solutions Limited is now supplying its Directional Microphone, the DM144. The surveillance microphone comprises an array of 144 high quality miniature microphones matched and processed using a sophisticated digital signal processor and very clever algorithm. Not only does the microphone provide significant gain in the direction of the target source, it has an adaptive mode which drastically cancels off-axis sounds which would normally interfere with the ability of the microphone to discern the quietest sounds. The microphone is supplied concealed in a laptop bag, an every-day item which will raise no eyebrows when carried in almost any environment, or attaché case. Control and recording are handled over a Bluetooth link by a PDA making the microphone completely “hands-free”. The direction of the microphone sensitivity is steerable using the PDA which also allows the user to adjust gain and mode, as well as live-listen with earphones. This is another product in its growing range of surveillance devices

for Komcept Solutions who is known for their quality designs of digital recording systems used for telephone interception and interview recording sold under the brand name One Digital.

FOR MORE INFORMATION Komcept Solutions Ltd Tel: 01604 621313 Fax: 01604 863623 E-mail: enquiries@komcept.com Web: www.komcept.com

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GETTING DEFENSIVE If you are seeking information or advice on the defence and public security industries look no further than the Defence Manufacturers Association and the association of Police and Public Security Suppliers The 2009 Defence Systems & Equipment International (DSEi) Show is a landmark one for the UK’s two most important defence trade associations. The Defence Manufacturers Association (DMA), which incorporates the Association of Police and Public Security Suppliers (APPSS), is joining forces with the Society of British Aerospace Companies (SBAC). TRADE ASSOCIATIONS OF CHOICE The DMA has been key participants in DSEi ever since it started life as the British Army Equipment Exhibition and the Royal Navy Equipment Exhibition. With a membership of now over 670 UK companies, the DMA has grown to become the ‘Trade Association of Choice’ for the defence and public security industries. With so many of its members coming from Small and Medium Enterprise (SME) companies, the DMA has gained a reputation for representing SMEs in the defence and public security sectors. Of course, most of the larger companies are members, with the exception of BAE SYSTEMS. The forthcoming merger of DMA and SBAC will bring BAE SYSTEMS back into the fold as they are currently SBAC members. The new trade association will thus represent over 800 companies in the civil aviation, space, defence and public security sectors – a force to be reckoned with when it comes to influence, representation and consultation. DMA and SBAC companies exhibiting at DSEi 09 can be found throughout the exhibition. It often makes sense to have a presence in a specific country’s area, especially if there are particular export orders to be won. Alternatively, the DMA organises the everpopular UK pavilion, which this year has nearly 100 DMA members exhibiting, all grouped together. The advantage of exhibiting in the UK pavilion is that many overseas delegations want to attend the host country’s pavilion. The DMA organises a proactive delegate capture process that, working closely with Clarion (the organisers) and UKTI Defence and Security Organisation (DSO), ensures that as many delegations as possible visit the UK area. The DMA also provides hospitality as part of the package and coordinates the layout and presentation of the exhibition area. DOING BUSINESS As part of a wider approach to DSEi 09, the DMA has organised a number of specific events with certain country delegations to enhance “doing business” opportunities at the show. Membership of the DMA and APPSS is open to companies in the defence and public security

sectors who are based or have registered offices in the UK and contribute to “UK plc”. Being a member gives you access to the full range of our products and services, which are tailored to help smooth the development of your business and which can add status and credibility in the eyes of your customers and business associates. We are here to represent your interests and help you improve your business. An important part of our services to members, especially those new to defence and public security or who have limited understanding of government structure and procurement processes, is the guidance and advice available from our experienced staff. VALUED SERVICES We offer a variety of carefully selected services, such as: • The associations are the single point of contact for those seeking information or advice on the defence and public security industries, and the range of products and services they offer. We help members grow their contact networks via a range of activities and events. • Regular SME ‘shop window’ events help members to understand the UK Ministry of Defence’s (MOD) procurement programme needs for innovative products and systems, technology insertion and upgrades, through life capability management and the management of obsolescence. • Unique events that bring members together with key players at UK MOD establishments, Home Office facilities, and visits to front line units. • Briefings on behalf of the UK MOD that give members early sight of equipment plans. This allows members to network and develop their own plans and supply networks so that they are in a good position to take advantage of programmes as they enter the procurement process. • A wide range of industry Special Interest Groups (SIGs) across most sectors.

markets and widen their network of industry and government department contacts. These events also give attendees early knowledge of emerging programmes and policies such that they can develop their own strategies and supply networks. Our specialist team provides world class advice on export licensing, Offsets/Industrial Participation, anti-corruption legislation and other ethical issues. Members benefit from a range of professionally produced publications, a tender opportunities service and marketing material, which will be enhanced once the merger takes place.

FOR MORE INFORMATION If you are interested in finding out more about membership of the DMA, APPSS and SBAC, please visit the DMA information point in the UK pavilion at DSEi.

FOREIGN MARKETS Overseas, the DMA organises a number of seminars and events to help members to build their knowledge of foreign

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Mobile broadband improves services Excelerate Technology has rapidly become the UK market leading developer, supplier and maintainer of specialised satellite and wireless-based broadband solutions that improve incident management and enable emergency services and government agencies to achieve interoperability and share information Excelerate Technology pioneered the application of high-speed broadband solutions using automatically deployable satellite platforms fitted to mobile command and incident response units used by the UK’s emergency services, and is now the acknowledged expert in this field with more installations than all of its competitors put together. Excelerate was also the first UK-based company to design and install fully converged private GSM solutions that enable incident response vehicles to carry their own GSM network, providing full cellphone capabilities in situations where either none exist or they are unavailable. It is also significant that every stage of delivery, support and management is handled without subcontracting. Many of the UK’s largest and most advanced mobile command and control vehicles have been equipped by Excelerate. Some of the most comprehensively equipped vehicles have been supplied to organisations such as Strathclyde Fire and Rescue, South Central Ambulance Service NHS Trust and Royal Berkshire Fire and Rescue Service. Excelerate also equips smaller, rapid response vehicles and has completed a fleet of incident command and control vehicles for the Garda in Dublin and a mobile incident unit for Kent Fire and Rescue Services. Other contracts awarded include Nottinghamshire Police, Fife Fire and Rescue Service, South Yorkshire Fire and Rescue, Wiltshire Fire and Rescue, West Midlands Ambulance Service NHS Trust and South West Ambulance Service NHS Trust. Excelerate Technology operates and manages its own satellite and private GSM network, holds all VSAT Network Licenses required by Ofcom and ensures that every customer is equipped with the appropriate equipment operating over approved frequencies. This enables users to simply turn up, switch on and get down to business without the intervention of Ofcom. It is important to note that Excelerate Technology delivers high quality bandwidth, which can be tailored in real time to suit specific client needs, budgets and service level requirements – something that other suppliers often promise but are ultimately unable to deliver. The company also holds ISO9001 accreditation. Whilst there are other suppliers that may claim to compete on the same level as Excelerate, we challenge you to look a little deeper – they just cannot match our levels of experience, technology expertise and track record of successful implementations. This view was endorsed at the highest level

when Excelerate Technology was appointed technology supplier nationally for the Department of Health’s HART programme which is delivering a new generation of vehicles equipped to provide high levels of real-time information and resilient communications to enable ambulance service personnel on the ground to make more effective decisions and enhance patient and victim care at major incidents. These vehicles are now being deployed throughout England and are already making important contributions at incidents such as the Birmingham Bullring evacuation in May. Excelerate Technology is committed to working closely with users to turn ideas into reality in the most cost effective way. Its R&D and project engineering centre is a

centre of excellence where new products and solutions, particularly those delivering interoperability between the blue light services, are developed. This facility also provides the capacity to efficiently handle an increasing number of projects, whether supplying standalone solutions, retrofitting existing vehicles or building bespoke mobile command and control units.

FOR MORE INFORMATION Address: Excelerate Technology Ltd Willow House, Pascal Close St Mellons, Cardiff, CF3 0LW Tel: 0845 658 5747 E-mail: nicolas@excelerate.info Web: www.excelerate.info

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Acts of piracy and armed robbery against ships are of tremendous concern to shipping

n 2008, the number of reported piracy attacks off East Africa was on the rise. Figures compiled by the International Maritime Organization show that, in the first quarter of 2008, there were 11 piracy attacks in that region, rising to 23 in the second quarter and rocketing to 50 in the third and 51 in the fourth quarters. This makes a total of 135 attacks during 2008, resulting in 44 ships having been seized by pirates and more than 600 seafarers having been kidnapped and held for ransom. Regional co-operation among States has an important role to play in solving the problem of piracy and armed robbery against ships, as evidenced by the success of the regional anti-piracy operation in the Straits of Malacca and Singapore. The Regional Cooperation Agreement on Combating Piracy and Armed Robbery against ships in Asia (RECAAP), was concluded in November 2004 by 16 countries in Asia, and includes the RECAAP Information Sharing Centre (ISC) for facilitating the sharing of piracy-related information. The Code of Conduct concerning the Repression of Piracy and Armed Robbery against Ships in the Western Indian Ocean and the Gulf of Aden was adopted in January this year. It recognises the extent of the problem of piracy and armed robbery against ships in the region and the signatories declare their intention to co-operate in a manner consistent with international law, in the repression of piracy and armed robbery against ships. IMO’s Maritime Safety Committee recently published its revised recommendations to governments for preventing and suppressing piracy and armed robbery against ships. These can be found on the website www.imo.org.

EU states must work more closely together to improve maritime safety, says the European Commission

rban Hallberg, from DG Energy and Transport’s (DGTREN) Maritime Transport Policy & Maritime Safety Unit, has called on European countries to collaborate more closely to improve the effectiveness of vessel traffic monitoring and maritime safety throughout the continent’s waters. “Although member states are obliged to share information about vessels that pose risks to both humans and the marine environment, these procedures are not always synchronised,” Mr Hallberg said during discussions about the data exchange platform SAFESEANET. His comments were made during a workshop held in Riga, organised by PROmotional Platform for Short Sea Shipping and Intermodality (PROPS) and Sustainable Knowledge Platform for the European MAritime Transport & Logistics Industry (SKEMA). According to Mr Hallberg, budgetary problems initially prevented widespread development and implementation of SAFESEANET but the European Union is currently reviewing this position. The aim of the SAFESEANET platform is to develop a co-ordinated system of seamlessly exchanging data among various national bodies, without having “national island systems”, Mr Hallberg commented. It was also announced at the Riga event that the next phases of the EU’s e-Maritime platform development would commence in July 2009. Christos Pipitsoulis from DGTREN announced that a minimum of “one or two” six month studies will go ahead before an extensive consultation begins in September 2009. A draft communications

plan will be completed by June 2010. DGTREN and the International Maritime Organization aim to cooperate in developing a consistent approach to e-Maritime and e-Navigation respectively over the next two years. Herman de Meester from the European Community Shipowners’ Associations said: “ECSA has not yet formed a position on e-Maritime. In the run-up to the consultation process the concept should not be presented as overly complex and broad. The key to success is the appropriate application of relevant data gathered to meet real needs of authorities and the business stakeholders.” The workshop was followed by discussions, chaired by Professor Stratos Papadimitriou from the University

of Piraeus, who is coordinating the PROPS project. Participants discussed topical issues within the sector, including training of maritime personnel, achieving economic and environmental benefits from short sea shipping and the marketing of intermodal transport. Professor Papadimitriou said: “The entire Riga workshop debated a number of critical short sea shipping related issues. The general consensus among the participants was that e-Maritime platforms will eventually have the capability to solve many current inefficiencies. The challenge we face over the next two to three years is developing effective information management solutions that are widely welcomed and implemented across Europe.”

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Taking the shine off metal theft Metal theft not only has serious implications for public safety, it has major financial ones too, reports Selectamark

According to figures released by the Home Office, metal theft has cost the UK approximately £360 million over the last two years. Items of metal that have been stolen include lead from roofs, copper cabling from railways, road signs, manhole covers and even traffic lights. Home Office Minister for Crime Reduction, Alan Campbell, has announced plans for a pilot specialist police unit to tackle the growing problem of metal theft. Mr Campbell said: “Metal theft is a serious problem with consequences for business and infrastructure, from damaged electricity and telephone cables to leaking church roofs. Metal theft has even caused power cuts and closed rail lines.” The new unit will be called The National Metal Theft Crime Unit and will be run jointly by the Association of Chief Police Officers (ACPO) and British Transport Police (BTP). Assistant Chief Constable Paul Crowther of BTP, said: “We hope this approach will enable us to make a real impact and further our efforts to arrest those involved and put them before the Courts.” DANGEROUS BUSINESS BTP are not only having to battle with rail delays caused by thieves ripping up wiring but they also face the prospect of plunderers electrocuting

themselves on live rails, making metal theft their most pressing problem after terrorism. However, the recent drop in metal prices linked to the global economic downturn has had an impact on scrap metal theft with crime levels almost directly matching commodities prices. Security company Selectamark, the UK’s leading DNA forensic property marking company, is currently in discussions with police and industry leaders to provide high-tech marking solutions which use the latest DNA technology to both identify property and deter theft. James Brown, sales director at Selectamark, said: “We have a broad range of DNA security products which are being used throughout the country by businesses and police to combat crime including metal theft.” He added: “Metal theft is a serious issue and is by no means a victimless crime. The public are at risk when thieves cut cables and wires to steal metal, because it may mean that services aren’t available during emergency situations. Public safety is compromised every time such a theft occurs, power interruptions can result, and unexpected repair costs are incurred.” CAUSING DISRUPTION Following the theft of electricity power cables from Senghenydd mountain, Caerphilly, which

caused considerable disruption to the electricity supply of several local communities in the area, Gwent Police had to issue a warning stating that the theft of metal is not only a serious crime but that it is also a very dangerous activity which can cause serious injury or death. Inspector Terry Davies from Gwent Police Community Safety Department, said: “Those who steal metal are not just risking a prison sentence, they are risking their lives. The thieves were lucky in this latest incident but as we know others who have embarked on this form of criminality have tragically lost their lives.” He continued: “The victims of these crimes include schools, hospitals, businesses and ordinary householders. The disruption and damage that is caused by thefts of metal far outweigh the modest profit made by the thieves from weighing the items in for scrap. “I would encourage members of the public to report anything which could help us with our enquiries. By contacting us about this incident you could save the life of someone, before they try this again.” AN UNSUAL CRIME Meanwhile, in Slough, the local council had to take the unusual step of warning residents to be aware of missing drain covers on roads as increasing metal theft in the town resulted in 42 covers stolen in just ten days. The council’s planning and transport team were advising motorists and cyclists to be alert to the dangers that the holes could cause. It is estimated that replacing the covers will cost the council in excess of £6,000. Moaz Khan, head of highways engineering for Slough Borough Council, said: “Theft of metal across the UK has risen by 150 per cent on average over the past two years. Instances of metal theft in Slough have increased dramatically. As well as being a criminal nuisance, the thefts are also a serious hazard to road users. If residents spot a missing drain cover in their street we are urging them to report it to the council so holes can be covered safely, as soon as possible.” Councillor James Swindlehurst, commissioner for neighbourhoods and renewal, said: “We are asking people to work with the council and the police to expose these thieves.“If residents see anything suspicious, we are asking them to contact the police straight away to prevent further disruption.” SALVAGE YARDS Metal theft has been a major problem for salvage yards over the last couple of years with thieves using them as their main outlets to try to sell on stolen cars, metal roofing, road signs, electrical cables, rail track, street lights and copper pipes. A new scheme was launched recently at a salvage yard in Oxford, the first of many metal trade businesses across the Thames Valley to sign a new charter pledging to work in partnership with the police to reduce the opportunities for

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thieves to dispose of stolen metal. Operation Precious was sponsored by Selectamark and launched in conjunction with Thames Valley Police at Metal Salvage Limited in Oxford. The scheme is using a new DNA grease from Selectamark and aims to encourage salvage yards to avoid becoming inadvertent handlers of stolen property by checking all incoming metals for security marking. Nick Gilbert, Crime Reduction Officer at Thames Valley Police, said: “There has been an ongoing problem with stolen metal in this area and we are confident that SelectaDNA will reduce metal theft and increase the chance of thieves being caught and prosecuted when they try to offload the metal to local scrap yards. We will be rolling this scheme out across the whole of the Thames Valley area over the coming months.” Prior to Operation Precious there had been no easy way for salvage yard bosses to verify whether metal they were handling had been stolen or not. James Brown from Selectamark, said: “If metal items are marked with SelectaDNA and then recovered by police, they can be identified and returned to their rightful owner. Most significantly though, it acts as a massive deterrent to thieves, as the unique solution transfers to offenders’ hands and clothing, and marked goods are extremely difficult to sell on. If caught with the marked goods the thief is instantly linked to the crime.” Inspector Brian Cooper, the Neighbourhood Inspector for the East Oxford Area, said: “Despite the drop in scrap metal prices, they will undoubtedly rise again so there is still no room for complacency. Operation Precious will build upon our strong working relationships and together with our partners we will do our best to cut off the methods of disposal of stolen metals.” WORKING TOGETHER Following a crime wave of metal thefts from local businesses, council buildings,

churches and schools, local authorities throughout the UK have been linking up with police forces in their area. A high-profile police scheme was launched recently by Greenwich Council in south-east London, aimed at protecting local businesses and public buildings. The scheme involves a registration scheme for scrap metal dealers and is targeting thieves and companies who profit from stolen materials such as copper phone cables, iron manhole covers and metal from catalytic converters from cars. Greenwich Council has already begun treating metals with SelectaDNA grease and will be using it on buildings across the borough over the next few months. Historic buildings such as the world-famous Royal Observatory and Jacobean mansion Charlton House are also being treated. Councillor Maureen O’Mara, Cabinet Member

for Neighbourhood Services, said: “We have launched this operation to ensure that scrap metal dealers are playing by the rules and any business found operating without having registered will be liable for a fine. These stolen metals are going somewhere and there are only so many places that are willing to buy, melt and sell them on. We hope the registration scheme and the SelectaDNA grease marking will help us keep a closer track of materials and the dealers that handle them.”

FOR MORE INFORMATION Selectamark Security Systems, 1 Locks Court, 429 Crofton Road,  Locksbottom, Kent BR6 8NL. Tel: 01689 860757 E-mail: sales@selectamark.co.uk   Web: www.selectadna.co.uk

LABEL LOCK™ Tamper Evident Security Labels new generation of maximum security label seals has arrived, delivering security you can see. For use on a wide range of applications, Label Lock™ automatically voids if opened or interfered with, clearly signalling a security breach with an ‘OPENED’ warning. Through its innovative design, the new No Residue Label Lock™ label voids without a trace, ensuring no damage or marking to the product, packaging or surface. Dual Layer Label Lock™ provides maximum security, and delaminates on tampering or removal in a unique

way, leaving permanent evidence of the seal. Label Lock™ tamper evident labels can be used anywhere where security is high priority. Securing peace of mind couldn’t be simpler. Just Label Lock™ and leave. Each label is supplied with the following security features as standard: Unique Sub-Surface numbering,

in-register clear border, in-register security message. Numbered counterparts available. Please see the website www. labellock.com for details and pricing. Label Lock labels are available from stock direct from Security Labels International or local distributors worldwide.

FOR MORE INFORMATION Call +44 (0)1534 431099 for more details, e-mail us at: sales@labellock.com or visit www.labellock.com.

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Transforming control rooms Approximately 80 million calls are made annually to the UK police service, and the effective handling of these contacts is vital if the police are to maintain a good relationship with the public If a caller doesn’t feel they have received an adequate response to their enquiry, it could negatively impact upon their view of the local police force and knock their trust and confidence in the police in general. PRIORITISING GOOD CALL HANDLING While a report conducted by the benchmarking consultancy Merchants in 2008 praised the service for its commitment to improvement in contact management, measurement of customer satisfaction and low call abandonment rates, good call handling has not always been a priority. Indeed, a Her Majesty’s Inspectorate of Constabulary (HMIC) assessment conducted in 2004 identified call management as the second worst performing function in a range of policing activities across England and Wales. Meanwhile, a report entitled ‘First Contact’, published by HMIC a year later, admitted that the call handling provided by most forces “currently falls short of the standards the public demands and deserves”. So what has happened over the past four years to radically alter the way police contact centres – or control rooms, as they are more commonly known in the service – manage their customers: the public? BEYOND THE CALL Undoubtedly, developments in technology have helped; many forces have already bought or are looking to invest in kit such as workforce management. But the various authorities overseeing the police service have also had a major part to play in the transformation. The Association of Chief Police Officers (ACPO), in conjunction with the Home Office, arguably kick-started the process in 2004 by launching a ‘Quality of Service Commitment’ which laid out overarching principles around ease of contact for members of the public, quality of service, the handling of enquiries, and provision of information and feedback, swiftly following them up with a set of National Call Handling Standards in early 2005. The ‘First Contact’ report and a subsequent HMIC piece entitled ‘Beyond the Call’ also created much impetus as both contained a series of recommendations for individual forces to adhere to. In addition, the National Policing Improvement Agency (NPIA) was formally launched in April 2007 with one of its key remits being around the supervision of a National Contact Management Programme that would help individual forces implement the Call Handling Standards. That

agency has now committed to producing a National Contact Management Strategy, expected to be published later this year, and to updating the 2005 Call Handling Standards. It is also looking to produce an online central repository of effective practice and guidance to support forces. CHANGE AT LOCAL LEVEL The transformation isn’t, however, only attributable to those agencies overseeing the work of the police service. The appetite for change in individual forces has also had a significant role. “It might sound basic, but one of the first things we did, maybe two years ago, was to get our switchboard staff to ask more questions when people rang in to ensure callers were routed to the right place,” says Andy Massey, operational communications branch room manager – Claytonbrook Site – at Greater Manchester Police (GMP). “By doing that, we were able to reduce demand on the control rooms by 10 to 15 per cent straight away.” “We’ve also started collecting a lot more details at the first point of contact,” he adds. “So rather than telling a member of the public that they will be called back or routing them through to a specific officer, we are now taking down the details of crimes straight away at our end so the investigating officers can get on with their job rather than spending valuable hours gathering information.” FOCUSING ON THE CITIZENS On the flipside, he also acknowledges that the practice has made GMP a lot more citizenfocused: one of the key targets laid out in a Policing Green Paper published by the government last July. In time, the approach may even drive up detection rates – as evidenced by Pauline Smith, head of contact centre operations at Nottinghamshire Police. “We saw this happen when I was [working] at Staffordshire [Police],” she says. “By gathering more intelligence when people called the contact centre, our investigating officers were able to give a much better quality of service, quicker, and detection rates went up. “For me, it’s about using the contact centre as a strategic part of police service delivery – seeing it as an integral part of the machine rather than as an add-on,” she continues. “While capturing more detail at the beginning of a call may appear to create extra costs because of the increase in call duration and so on, the overall cost to the organisation is reduced because investigation

time goes down and detection rates go up.” Outside the realm of ‘first contact’, GMP has set up a quality assurance public satisfaction team which rings back members of the public before an officer has arrived at the scene of an incident to gauge how they felt about the telephone service they received. SCHEDULING APPOINTMENTS It has also, like London’s Metropolitan Police Service, started using a scheduled appointment system whereby if a member of the public rings with a non-emergency query, they are asked if they would prefer to be visited by an officer, at a time convenient for them, over the next couple of days rather than wait for someone to arrive that same day. “We’ve successfully piloted this in some of our boroughs and are bringing at least one more online in 2009,” says Lucy D’Orsi, superintendent at the Metropolitan Police (Central Communications Command). “It’s a positive move from the customer’s point of view because we’re giving them a choice based on what would suit them rather than telling them they have to wait indefinitely for an officer to arrive.” Other positive steps undertaken by the Metropolitan Police include the creation of a ‘command and control pod’ to deal with large-scale incidences without affecting the rest of the call handling service, and a support mechanism for call handlers in the force’s three contact centres should they be faced with exceptionally high call volumes. “If the call volume for one particular borough gets too high, we have an overflow system which enables people from a local, borough-based support pool to call customers back to update them on the progress of their initial enquiry,” D’Orsi explains. “We’ve also developed a community engagement group for each of the three centres, and invite representatives from each of the boroughs’ independent advisory groups to come in to talk about the needs of the community and relations on the customer contact side,” she adds. IMPROVING STRATEGIES While HMIC had identified call management to be the second worst performing function in a range of policing activities across England and Wales in 2004, it witnessed significant improvements in the following two years. In 2003-4, no forces across England and Wales were graded as ‘excellent’ in terms of their contact management, only 16 were deemed to be ‘good’ and five were considered ‘poor’. Two years later, in 2005-6, four were considered to be ‘excellent’, 20 ‘good’ and just one ‘poor’. A reassessment undertaken in 2007, meanwhile, showed that no single force now sits in the ‘poor’ category. When the NPIA unveils its National Contact Management Strategy later this year and its new National Contact Handling Standards thereafter, there will undoubtedly be more progression

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Combating cash-in-transit crime continues Derek Gee, Chairman of the British Security Industry Association’s Cash and Valuables in Transit Section, looks at the issue of cash-in-transit attacks and the work of the industry and its partners to combat the crime Using a fleet of 3,500 vehicles, the industry’s operations are enormous, transporting anything between £1.4 billion and £2 billion per day, dependant upon demand. As the lifeblood of our economy, the cash-in-transit industry ensures that our nation has a constant availability of cash. The supply of money is seen as being so central to the effective running of the nation that it is specifically mentioned within the Civil Contingencies Act. In 2006 the number of cash-in-transit (CIT) attacks increased exponentially. The industry was in real danger of not being able to recycle and redistribute cash in certain areas, due to the threat of attack. Attacks on couriers involve injuries resulting from shootings, stabbings, pistol whippings and severe beatings, not to mention the post-traumatic stress that is often suffered as a consequence. This has a lasting effect on the individuals involved, their work colleagues and their families. The BSIA and its partner the GMB trade union have lobbied for several years to ensure that the government, Police, retail and banking industries take the issue of cash-in-transit crime seriously and take the necessary measures to ensure that the crime can be reduced. Partnership working This lobbying activity bore real fruit in May 2007 when the Home Office agreed to host a major CIT Summit, inviting key stakeholders to discuss ways of reducing CIT attacks. Support from Home Office Ministers led to a CIT Crime Reduction Charter being signed by all stakeholders, which committed them to working in partnership to help reduce CIT attacks. The stakeholders include the Home Office, the British Security Industry Association, the GMB trade union, the Association of Chief Police Officers, the Security Industry Authority, and the British Bankers Association. As a result of this Charter, a Home Office CIT Crime Reduction Delivery Plan was produced and implemented. Stakeholders were identified and each assigned various actions and timeframes to assist in preventing and reducing CIT crime. Real results were achieved in the months following the introduction of the Charter and the last six months of 2007 saw a 28 per cent decrease in attacks compared to the first six months of the same year. A further decrease was seen in the first half of 2008. This was a result that could not have been achieved if it weren’t for the focused efforts made nationally by police forces, the industry itself and other stakeholders.

Changing times This encouraging trend did, however, not continue in the second half of 2008, when attacks began to rise again. By the end of 2008, cash-in-transit attacks had reached 1,000; although a reduction of 6 per cent compared 2007, it was not the significant decrease that the industry and its partners were hoping for and working towards. With such a violent and prolific crime, all stakeholders are aware that they need to remain one step ahead of the criminal in order to achieve a permanent reduction and our work to prevent the crime will need to evolve as the criminal’s tactics change. Working with the Police, we continue to analyse criminal behaviour and are taking proactive steps to reduce the risks to cash-intransit couriers, customers and the public.

reducing cash-in-transit crime in their area. This could be by supporting their local police force in cash-in-transit crime reduction initiatives, providing parking restriction exemptions for cash-in-transit vehicles, and by considering the safe delivery of cash in planning application decisions. These are all valid and extremely valuable contributions to reducing the crime. Reducing CIT attacks was never going to be an easy task. However, two things are certain – more resources than ever before are being invested into preventing CIT attacks; and because of advances in technology and increased intelligence on the crime, the criminals involved stand a significant chance of getting caught and prosecuted. The security industry will not relent in its determination to tackle cash-in-transit crime and partnership work is key to our success.

Government engagement The Home Office’s continuing commitment to reduce this crime is an important element in tackling the problem and work is underway on a review of the original Delivery Plan in order to reflect changing crime trends. On a local government level it is vital that individual councils reflect on the contribution they can make to

The British Security Industry Association is the trade association covering all aspects of the professional security industry in the UK. Its members provide over 70 per cent of UK security products and services and adhere to strict quality standards. For more information see www.bsia.co.uk, e-mail info@bsia.co.uk or telephone 0845 389 3889.

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Global Security in Defence 8-11 September 2009, ExCeL London, UK

Written by BSIA

Protecting the skies Civil aviation defence can now materially benefit from a variety of new technologies that are increasingly cost-effective to implement, as well as reliable in operation A NUMBER OF THESE TECHNOLOGIES are proving ‘force multipliers’, for instance freeing up security staff from the need to carry out patrols in areas, and at times, when no specific risk is posed. This in turn improves their efficiency and effectiveness in responding quickly to real threats as they develop. Physical protection measures such as perimeter fencing, bollards and vehicle control barriers can be interfaced with electronic security systems including CCTV surveillance, access control and intruder alarms to provide a combination of deterrence and detection. Additionally, rather than operating as standalone systems, the integration of equipment allows an airfield’s security ‘envelope’ to amount to more than the sum of its parts. For example, fencing that embraces vibration sensors can alert a control room operator to a potential

intruder’s presence. Likewise, surveillance cameras can be triggered to survey a specific area if alerted by outdoor area PIR (passive infrared) detectors, laser detectors, etc – freeing them up to more usefully keep watch over parts of the airfield in the meantime. Green benefits Lighting can be a sensitive issue at civil aviation sites, but is an often overlooked element in enabling CCTV cameras to function effectively. Illuminators can also be expensive to power and light emitting diodes (LEDs) represent a greener future solution through their lower electrical consumption than incandescent bulb-based units. As quickstart devices, LEDs can also help enable an airfield to move away from 24-hour always-on security cameras, sensors and peripherals.

Monitoring In a typical layered security approach, low power PIRs can be deployed along an expansive unmanned airfield perimeter, reducing the number of actively recording cameras required to monitor the area. Instead, the PIRs are linked to one or two high-speed thermal domes or PTZ cameras and LED illuminators, which are triggered by alarms transmitted from PIRs. Thermal and radar-based surveillance systems are fast becoming mainstream applications, allowing much improved long range detection of people and vehicles – typically up to 1km using a combination of sophisticated heatbased thermal imaging and high resolution optical capabilities. Thermal imaging also spots intruders in darkness and adverse weather conditions including fog, mist, rain and snow. Radar, meanwhile, can be retrofitted to an

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existing CCTV system to provide additional functionality in terms of pre-defined detection areas inside and outside the perimeter – offering advance warning of any potential problems in pre-alarm configured zones. Units can be wireless and solar or wind powered to allow quick, easy and cost-efficient installation without digging up the site for hard-wired connections. False alarms, such as animal movements, can be filtered out and multiple intruders detected and tracked at the same time. Continually improving connectivity methods are also proving a benefit in allowing CCTV cameras to be introduced around a site using a variety of TCP/IP (Internet Protocol) links to existing local or wide area networks. This avoids the previous need for disruptive and relatively expensive installation of hard-wired links such as fibre optic cable, while offering much greater flexibility. For example, surveillance of remote areas of an airfield can be relatively quickly provided, on either a temporary or permanent basis. Analytical approach Civil aviation defence also stands to benefit from video analytics technology, operating in conjunction with digitally recorded CCTV surveillance. Using sophisticated software processing algorithms to analyse camera data from a scene, detect situations that meet defined conditions and then filter them for possible alarms, video analytics allows control room operators to be alerted to potential problems. This frees up their time to concentrate on other duties, without the time consuming and often boring task

Physical protection measures such as perimeter “fencing, bollards and vehicle control barriers can be

interfaced with electronic security systems including CCTV surveillance, access control and intruder alarms to provide a combination of deterrence and detection

of visually patrolling areas of an airfield in which no problems are occurring. This technology is also flexible in its applicability, enabling what are called virtual tripwires to be instantly set-up on-screen around a vulnerable area, for whatever timeframe is required, and act as a zone that the software will then monitor and trigger an alarm if a person, vehicle, or other object enters it. ‘Smart’ access control Depending on their location and level of importance/vulnerability, the security of airfield buildings is another good example of the way integrated security systems can provide added value in terms of heightened protection. For instance, physical locks and remotely monitored intruder alarms may be appropriate for unmanned units, such as stores areas. Control over either door, or turnstile access into a building can vary in complexity from PIN code through to the use of user-friendly and higher security proximity RFID (radio frequency identification) tags. Sensitive building areas can be additionally protected through biometrics – the use of a person’s unique

”

human characteristics, such as fingerprints, hand/palm print, or the iris of their eye. This data is saved onto a system template and matched against the access control device that scans when the person arrives. With everyday consumer devices such as laptop computers now using fingerprint technology, it’s becoming a cost-effective, user-friendly and reliable application. Stepping beyond their mainstream security functionality, access control systems can also contribute toward a civil aviation site’s health and safety policy. Up-to-date, real-time details of staff, visitors and contractors can be produced to produce a roster to check against which fire fighters, for instance, can then immediately use for rescue purposes. The British Security Industry Association is the trade association covering all aspects of the professional security industry in the UK. Its members provide over 70 per cent of UK security products and services and adhere to strict quality standards. For more information see www.bsia.co.uk, email info@bsia.co.uk or telephone 0845 389 3889.

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General Aero Flyer:Layout 1

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Filtration Partner to the World’s Military and Defence Sectors Pall is the world’s leading supplier of filtration, separation, and purification technologies. We apply 60 years of know-how to optimize existing solutions or to develop entirely new innovative processes.

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• Fuel On-board quick change coalescers for removal of particulate and water contamination from fuel.

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• Water ‘Make Water Anywhere’ battlefield / disaster relief desalination systems combining Micro-Filtration pre-filters and Reverse Osmosis (MFRO) technology.

• Hydraulics 30% reduction in the weight and size of oil and lube filters with Ultipleat SRT filters.

Whatever your mission - our products, equipment, services and logistics will ensure the highest reliability and efficiency of your systems.

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8-11 September 2009, ExCeL London, UK

FILTRATION & SEPARATION SOLUTIONS FOR AIR, LAND & SEA Aircraft, helicopters, ships, submarines and military vehicles are sophisticated machines requiring advanced technological solutions to ensure operational availability, safety and reliability Pall provides filtration and separation solutions which are designed to meet these individual requirements with products optimised to enhance the safety of occupants and extend component service life, thereby improving the overall reliability of all fluid systems and reducing maintenance costs. Safe Drinking Water – Anywhere, anytime Military personnel need to operate anywhere, anytime and fresh, safe drinking water is a critical factor for their survival. Pall Mobile Water Systems are designed to meet every surface, ground, salt and wastewater purification challenge. These systems remove bacteria, protozoan cycst, viruses, iron, manganese, arsenic and other contaminants to provide pure, clean water - safe for drinking, irrigation, manufacturing and endless other uses. These self-contained, mobile, fresh water vehicle or trailer mounted generators can be transported by road or across land to the most hostile of locations to quickly provide a capacity ranging from 5 m3 to 400 m3 of drinking water, from any source, a day. Likewise, military ships need to generate fresh water on-board to sustain continuous operations. Pall Integrated Membrane System (IMS) water purification systems are proven to perform with feedwater supplied from open sea, including littoral areas, river mouth, rivers and harbour areas. The systems can process feedwaters with extremely high-suspended solids content (500NTU) and salt concentrations, which may otherwise deter ship operators from making water (for safety and practical reasons) using alternative methods. The Pall IMS systems are fully automated, self cleaning and do not use replaceable cartridge filters. Contamination control in oil and fuel Whether on air, land, or sea, the hydraulic, lubrication and fuel systems that drive these platforms require equipment performance with long term reliability and state-of-theart technology. By removing particulate contamination, Pall’s advanced filtration solutions provide consistent cleanliness in

fluid systems throughout their expected life cycle. The Ultipleat® filter for example is a patented, high performance media in a laidover pleat design which maximises filtration area, thereby reducing the element size and providing significant weight reductions. CBRN Collective Protection for Military vehicles, ships and shelters Although the term CBRN covers a range of potential threats, it is primarily the chemical threat which drives the design of defensive equipment and systems. For mobile vehicles, one of the key drivers is a solution which provides immediate protection from CBRN attack with no requirement to leave the battleground. The Pall Pressure Swing Adsorption (PSA) system is a “Fit & Forget“ fully regenerable unit

that removes Chemical, Biological, Radiological and Nuclear (CBRN) material from contaminated air. Unlike traditional carbon technology, it requires no spare filters and it has passed live agent testing in independent, government approved laboratories in the UK and USA. The PSA system consists of two adsorption beds. The online (breathing air) adsorbing bed is operated at elevated pressure, and the off line (regenerating) bed is operated at ambient pressure. After a short interval the online bed switches to be regenerated and the regenerated bed becomes the new online bed. The PSA

unit is controlled by an automatic sequence timer and provides a continuous, uninterrupted flow of clean air that is safe to breathe. Engine Air protection Military vehicle engine air intakes are frequently challenged by many and various airborne contaminants encountered in operation such as sand, dust, foreign objects, heavy rain, hail and snow. When ingested, these contaminants can seriously affect vehicle availability and drive engine maintenance costs ever higher. To protect the engine air inlet and reduce engine erosion, Pall supplies cleanable air intake systems which reduce the high logistics burden associated with carrying spare, disposable, barrier filters. Pall air intake protection systems consist of a Centrisep® Air Cleaner upstream of a cleanable barrier filter. The Centrisep pre-cleaner is a self-cleaning, “Fit & Forget” system which uses centrifugal force to eliminate the vast majority of the airborne particles before they reach the barrier filter. Any remaining particles are captured and retained by the barrier filter media and therefore prevented from entering the engine air intake. After a period of service, the barrier filter will require cleaning but this is a simple process using either air or water. There is no need for any oil based cleaning solutions which are difficult and expensive to dispose of. In summary, Pall Aerospace has been supplying filtration solutions to the Aerospace & Defence industry since the 1950’s and if needed, can call on technical

specialists with over 40 years of experience. As well as working directly with the end-users, Pall has close relationships to all the major OEM’s which ensures the final design solution will meet their stringent requirements for the life of the programme. Whatever your fluid system, Pall has a global network that is ready to support you.

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Global Security in Defence 8-11 September 2009, ExCeL London, UK

Proactive city centre CCTV

While some local authorities may be contemplating cutting back on their proactive CCTV monitoring provision in these economically challenging times, BSIA CCTV Section Chairman Pauline Norstrom argues that any such decision should not be taken lightly This type of precipitous action may, at first glance, deliver what appears to be attractive short term savings, however, the reality is that any budgetary benefit now is likely to be lost in the longer term. The withdrawal of CCTV operators, and reliance on reviewing recordings post event, will inevitably have a detrimental impact on the ability of town and city centre CCTV to actively deal with what can be serious incidents as they happen. No longer will the police, emergency services and other parties, such as retailers, receive the information they need to make timely crime prevention decisions and target their resources. Instead with CCTV cameras left unmonitored, and simply set-up to automatically pan around

verify the alarm before diverting first response personnel to take action. A loudspeaker system allows security to call the site and direct the person(s) to leave the area, informing them that they are under surveillance. This advanced solution has resulted in a measurable reduction in the cost of vandalism – $700,000 in one year for 16 outdoor pools – and cost of ownership benefits from the flexible infrastructure. Given this success at eliminating graffiti and other problems, the city moved on to successfully install PAV systems in specific parks and national historic sites that were the scenes of illegal or undesirable night time activities. More recently the Corporate Security team

With CCTV cameras left unmonitored, and simply “set-up to automatically pan around specific areas, not

only will no intervention be possible at the time but any post-event review is likely to find that valuable elements of an incident will have been lost completely

specific areas, not only will no intervention be possible at the time but any post-event review is likely to find that valuable elements of an incident will have been lost completely. Positive Results A good example of what a proactive municipal CCTV solution can achieve, at a practical level comes from the recent experience of the capital city of Canada – Ottawa. Here the forward-thinking authorities have implemented a Proactive Audio-Video (PAV) surveillance solution – combining static and mobile elements – to protect the public park swimming pools and other areas from the safety and security issues caused by vandalism, drug use, drinking, graffiti and other inappropriate activities. The Proactive Audio-Video (PAV) system uses motion-sensitive day/night dome cameras programmed to activate when an area is closed to the public. Any movement within a defined area triggers the motion detector, sending an alarm to the 24-hour Security Operations Centre, activating a loudspeaker, and starting a DVR recording. A real-time video feed to the city’s 24-hour operations centre enables security operators to assess the situation and

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has taken the new Parks Protection Programme even further by adopting a mobile unit, that can be transported and placed temporarily in areas identified as potential “hotspots” for criminal activity and communicate wirelessly with the operations centre. The upshot of the work in Ottawa is that they have been able to reduce vandalism and take back their parks, by fostering a sense of security on the part of the community and encouraging their participation and presence in the parks system. Taking a National View of CCTV When it comes to taking a more considered view of CCTV the new National CCTV Strategy in the UK, which is the culmination of work by a joint ACPO (Association of Chief Police Officers)/Home Office team, has to be welcomed as an important step forward in developing an holistic approach to the specification, deployment and governance of this technology in all situations which involve public and private space surveillance. The issues addressed within the Strategy include: the need for standards in all aspects of CCTV; the need for clear guidelines on

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registration, inspection and enforcement; training of all personnel; the Police use of CCTV footage and evidence; storage/volume/archiving/ retention issues; the need for CCTV networks live and stored; equipping, resourcing and standardisation within the Criminal Justice System; emerging technologies/changing threats/new and changing priorities; partnership working and financial and resource management. It is vital that local authorities in the UK review the National CCTV Strategy and pay close attention to its implementation by the National Strategy Programme Board on which the BSIA is represented. The National CCTV Strategy document can be found online at www.crimereduction.homeoffice.gov.uk/cctv/cctv048.htm. The Bigger Picture Turning back to the proposed council cutbacks in the UK, I would hope that common sense will prevail and we will not see local authorities on this side of the Atlantic embarking on what would be very much a retrograde step for town centre safety and security. Surely it is foolhardy to have invested in 21st century CCTV technology and then by removing a key element – the CCTV operator – to end up with a solution which is in many ways inferior to that which they would have been operating 10 or 20 years ago. The necessity of being able to take proactive action regarding incidents in the here and now, rather than simply reviewing images after the real damage has been done, cannot be overstated. The British Security Industry Association is the trade association covering all aspects of the professional security industry in the UK. Its members provide over 70 per cebt of UK security products and services and adhere to strict quality standards. For more information see www. bsia.co.uk, e-mail info@bsia.co.uk or telephone 0845 389 3889.

Providing secure identity assurance for UK infrastructure uman Recognition Systems (HRS) is an award winning system integrator and consultancy, focused exclusively on biometric technology, identity management and video analytics for the purpose of providing secure identity assurance with real commercial benefit. Extensive experience and internal technical resource allows us to offer unbiased advice across all biometric platforms. Our genuine customer focus guarantee’s our recommendations and solutions are personalised to meet clients’ specific requirements. Our approach over the last seven years has helped us secure business within the public and private sectors, including: Manchester Airport, Ministry of Defence, Merseyside Police, BNFL, Carillion and the Department of Health. In addition to the delivery of our bespoke solutions, we have also uncovered more general identity problems relating to secure access control, perimeter and border

management and surveillance that span across a series of industries. HRS has developed highly effective products to significantly reduce these problems, whilst offering additional benefits. Our access control, intelligent CCTV and behaviour analytic products have all been trialed and tested and are now available from HRS. HRS is committed to the ethical and responsible deployment of biometrics, human behavioural analytics and identity management technology.

FOR MORE INFORMATION For more information visit the website: www.hrsltd.com.

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Global Security in Defence 8-11 September 2009, ExCeL London, UK

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