Health Business Specifiers Index 2012/13

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SPECIFIERS INDEX 2012/13

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SPECIAL MEASURES? The news that South London Healthcare NHS Trust is the first in the country to be put under the control of a special administrator was quickly followed by a quick-fire round of political point scoring. The Conservatives blame Labour, who say that PFI was a Tory idea in the first place, and we go round in circles.

Large private companies taking liberties with public sector budgets is nothing new - the value of early PFI deals has been in doubt for some time, but since the early days (both) Governments have actually got better at them (thank goodness). Before everyone starts panicking and predicting the financial meltdown on the NHS because of lease deals, it’s perhaps a comforting statistic that PFI only accounts for less than one per cent of the NHS turnover. Considering some of the savings being forced upon the NHS, this is chicken feed.

Former Tory health secretary Stephen Dorrell rightly says private partners making high profits should take a “haircut” when things go wrong. Devi Shah, joint head of restructuring, bankruptcy and insolvency, Mayer Brown, wrote on thelawyer.com: “The process for dealing with i­nsolvent health service providers is to be reformed when the Health and Social Care Act 2012 comes into force, but this is not likely to be in time for SLHT, which is f­ acing insolvency.” See page 17 for more.

Figures reported by the NHS estimate that around 11,500 doctors – just over eight per cent, went on strike on June 21st. Around 2,700 elective operations were cancelled. Around 18,750 outpatient appointments were cancelled, representing around 9.4 per cent of normal daily outpatient activity. The British Medical Association, which called the strike, had told doctors they ‘cannot arrange to do private work instead of previously scheduled NHS work whilst taking part in industrial action’. But some still did, which was very disappointing indeed, and a bit of a PR disaster for the doctors.

Finally, the NHS drug spend is set to fall over the next three years, according to a report commissioned by the Association of the British Pharmaceutical Industry. Well, they would say that, wouldn’t they?

Until the next issue Danny Wright

P ONLINE P IN PRINT P MOBILE P FACE TO FACE If you would like to receive all issues of Health Business magazine for £95 a year, please contact Public Sector Information Limited, 226 High Road, Loughton, Essex IG10 1ET. Tel: 020 8532 0055, Fax: 020 8532 0066, or visit the Health Business website at:

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226 High Rd, Loughton, Essex IG10 1ET. Tel: 020 8532 0055 Fax: 020 8532 0066 Web: www.psi-media.co.uk EDITORIAL DIRECTOR Danny Wright ASSISTANT EDITOR Angela Pisanu PRODUCTION EDITOR Karl O’Sullivan PRODUCTION CONTROL Jacqueline Lawford WEBSITE PRODUCTION Reiss Malone ADVERTISEMENT SALES Kylie Glover, Jeremy Cox, Jo Obey ADMINISTRATION Victoria Leftwich, Lucy Carter PUBLISHER Karen Hopps GROUP PUBLISHER Barry Doyle REPRODUCTION & PRINT Argent Media

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Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

03

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Contents

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

CONTENTS 07 HB NEWS

29 FIRE SAFETY

45 AMBULANCES

Changes to junior doctor training; NHS Commissioning Board defines 27 regional offices

The Fire Industry Association explains how portable extinguishers can reduce the risk in healthcare facilities

11 RECRUITMENT

33 DESIGN & BUILD

Tom Hadley, director of policy & professional services at the Recruitment & Employment Confederation (REC), explains what can be done to overcome staffing cutbacks

As part of a comprehensive re-think, new hospital patient bedside space designs are now available to the market as a result of a national design challenge, writes the Design Council

Healthcare reforms are creating both challenges and opportunities for the independent ambulance sector to work with the NHS, explains David Davis, director of communications of the Independent Ambulance Association

13 FINANCE - PAYROLL

37 OBESITY MANAGEMENT

Helen Hargreaves, senior policy and research officer at the Chartered Institute of Payroll Professionals, notes the change over to Real Time Information to improve the operation of PAYE.

Considering the range of health problems associated with obesity, weight loss surgery is an economical alternative for the NHS says obesity expert Shaw Somers, who developed The Sudbury Clinic, a specialist centre for both private and NHS bariatric patients.

19 FACILITIES MANAGEMENT

51 HEALTHCARE IT NEWS BCS welcomes the recently published NHS Information Strategy, but wants more emphasis on sharing and best practice

53 HEALTH+IN4MATICS EXPO REVIEW Designed to meet the needs of healthcare practitioners, information users, information and IT professionals and solutions suppliers, the inaugural HEALTH+IN4MATICS Expo in May was considered a success and will continue in 2013

41 INFECTION CONTROL

Effective facilities management combines resources and activities, and is vital to the success of any organisation, says the British Institute of Facilities Management

The outcome of a patient’s surgical experience is influenced by the competence, knowledge and skill of application for aseptic technique by perioperative staff, writes the Association for Perioperative Practice

21 ENERGY Tim Pryce, head of public sector at the Carbon Trust reveals that although over 80 per cent of the public sector agrees that carbon reduction projects will deliver financial benefits, only 58 per cent were planning on making tangible investments in 2012.

59 DOCUMENT MANAGEMENT Daniel Hawtin of The Shredding Alliance explains how choosing the right supplier for confidential document disposal can combine the highest level of security with time and cost savings

63 CONFERENCES & EVENTS 66 SPECIFIERS INDEX

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TRAINING

Junior doctors to spend more time shadowing new roles as Bristol pilot demonstrates reduced mistakes Junior doctors will spend a minimum of four working days shadowing the job that they will be taking up from this summer, it was announced by NHS Medical Director Professor Sir Bruce Keogh.

The first few weeks of employment for medical graduates can not only be stressful but are also associated with increased risk for patients and NHS employers. The Department of Health has asked Medical Education England for advice on enabling junior doctors to make the transition from student to doctor and employee in the safest way possible.

According to research supported by Dr Foster Intelligence in 2009, people admitted to English hospitals in an emergency on the first Wednesday in August have, on average, a six percent higher mortality rate than people admitted on the previous Wednesday.

Professor Sir Bruce Keogh, said: “There is some evidence of increased risk to patients as new doctors take their first steps. So, learning from pilots across the country, we have agreed that all new first year doctors should undertake a period of paid shadowing the doctor they will be replacing, for a period of at least four days. That scheme will start this year, and will operate in late July every year.”

Sir Bruce continued: “Patient safety and providing a high quality service is at the heart

of a modern NHS. This shadowing period could potentially save lives, and will equip new junior doctors with the local knowledge and skills needed to provide safe, high quality patient care, from their first day as a doctor.”

Three pilots have been carried out over the last three years, at University Hospitals Bristol NHS Foundation Trust, Cambridge / University of East Anglia, and Cardiff Medical School.

Results from Bristol show that mistakes

HB News

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new doctors made in their first four months were reduced by 52 per cent after a week of shadowing and targeted teaching was made mandatory. Sir Bruce has written a series of letters to final year medical students, medical school deans, postgraduate deans, SHA shief executives and NHS Trust chief executives to explain that this period of mandatory paid shadowing will be introduced nationally and consistently for the first time this year.

ONLINE TRAINING Health Protection Agency launches online module for rabies training A new online training module for public health professionals and healthcare workers dealing with patients who may have been exposed to rabies has been launched by the Health Protection Agency (HPA). The module is available through eHealth, an online education and training tool for NHS healthcare professionals and HPA staff. It can be accessed by logging onto the agency’s eHealth web link available on its website. Dr David Brown, Head of the Rabies service at the Health Protection Agency (HPA), said: “It’s important for public health professionals and clinicians to know how to assess patients who have been in contact with animals where there is a potential rabies risk. We hope that this new HPA module will enhance their ability to assess this risk and help healthcare workers to easily access post-exposure prophylaxis for patients.” tinyurl.com/bweecud

CLINICAL COMMISSIONING GROUPS

PENSIONS

The NHS Commissioning Board Authority has set out the areas to be covered by its local offices, following the abolition of primary care trust clusters and strategic health authorities.

The 27 local area teams will include nine teams in the North of England, eight in Midlands and the East, seven in the South and three in London. In a joint letter announcing the areas, NHS Commissioning Board Authority chief operating officer Ian Dalton and medical director professor Sir Bruce Keogh stated:”We recognise that there is no single, ideal model or geographical footprint for a local area team.

Since the NHS CB’s four Regional Directors were appointed they have been working with colleagues locally and in the NHS Commissioning Board Authority (NHS CBA) to develop proposals which take account of related local geographies, service patterns and relationships to

Figures reported by the NHS estimate that around 11,500 doctors – just over eight per cent of doctors working in the NHS in England participated in industrial action on June 21st.

Around 2,700 elective operations were cancelled and rescheduled, representing approximately 9 per cent of normal daily number of elective operations. Around 18,750 outpatient appointments were cancelled, representing approximately 9.4 per cent of normal daily outpatient

NHS Commissioning Board 11,500 doctors take part defines 27 local areas in June’s industrial action achieve a sustainable solution that will establish the definitive local presence of the NHS CB.” “The proposals have considered a range of factors including the NHS CB’s direct commissioning responsibilities; the number and nature of local relationships which will need to be maintained; the boundaries of clinical commissioning groups (CCGs); the interface with local government; and the relationship of local area teams to the pattern of other local footprints such as clinical networks and senates and Local Resilience Forums / Local Health Resilience Partnerships.”

Clinical senates will help Clinical Commissioning Groups, Health and Wellbeing Boards (HWBs) and the NHS CB to make the best decisions about healthcare for the populations they represent by providing advice and leadership at a strategic level.” tinyurl.com/c6pdh8d

activity. Approximately 75 per cent of GP surgeries provided routine appointments, with around 25 per cent providing urgent only appointments.

Commenting on the impact of industrial action, Dr Hamish Meldrum, BMA Chairman of Council said: “Because doctors have been in their places of work as usual, it was always going to be difficult to put a figure on the number taking part - the government’s figures need to be treated with extreme caution.”

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

07

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TREATMENTS

NHS PEOPLE

NICE recommends faster, more thorough treatment of blood clots People who present to hospital with blood clots in the legs or lungs should be offered treatment within four hours and have their investigative tests including scans within 24 hours, according to latest guidelines for NICE. Currently, some patients encounter delays as tests and scans are unavailable at hospitals over the weekend or out-of-hours. During this time, the risk of developing a potentially fatal pulmonary embolism (PE) increases significantly. Around a 1,000 people are diagnosed every week with a blood clot in the legs or lungs, and nearly 17,000 deaths were recorded in England and Wales in 2007 as a result of deep vein thrombosis (DVT) or PE. NICE recommends in its new guidance on venous thromboembolic diseases that health professionals make a diagnosis using the Wells score which has two versions, one for suspected DVT and one for PE. Health professionals should

take a history, chest x-ray and blood tests when patients, aged 40 and over, present for the first time with deep vein thrombosis (DVT) or PE for which there is no obvious cause, and who are not already known to have a cancer. If this suggests a cancer, they should then consider further investigations with an abdomino-pelvic CT scan or a mammogram for women.

The guidance also sets out new recommendations for treating blood clots among cancer patients who benefit from the use of different blood thinners.

Gerrard Stansby, professor of vascular surgery and chair of the Guideline Development Group for the VTE diseases guidance, said: “Tests should be made available within 4 hours. This will be a challenge for some NHS trusts but it is appropriate to do so to stop patients suffering delays in treatment.”

READ MORE - tinyurl.com/cbhngzt

PHARMACEUTICALS NHS drug spend set to fall over the next three years says ABPI report

Research, commissioned by the Association of the British Pharmaceutical Industry (ABPI), comes as the industry prepares to negotiate the next medicines pricing scheme with the government. The figures indicate that the total NHS spend on medicines is ‘well under control’ while expenditure on new branded medicines is set to shrink in real terms and as a proportion of the healthcare budget over the next three years. ​ This will slow the speed at which patients can access new treatments compared with the rest of Europe, argues the APBI. The research found that while the total amount spent on the NHS is set to rise by 2.5 per cent a year between 2011 and 2015, spending on new proprietary medicines will rise by just 1.3 per cent annually.

READ MORE - tinyurl.com/cnor7wy

PROCUREMENT

NHS procurement skills ‘lack commercial savvy’ says CBI report Business lobbying group the CBI has said procurement and commissioning teams in the UK’s National Health Service “often lack the commercial savvy”.

Its report, The right care in the right place, suggests that commissioning care closer to the homes of patients and utilising new technologically advanced ways of working (such as equipping staff with smartphones to improve remote working), could cut NHS costs by £3.4 billion each year. It said commissioners should share best practice and carry out more market testing to identify the most effective private sector partners in order to deliver healthcare more efficiently and cut costs to taxpayers.

Katja Hall, CBI chief policy adviser, said: “Some commissioners are already working with the private sector to successfully put these advanced healthcare systems into practice, but there are still too many barriers

preventing them from becoming widespread.”

The report recommends that regulator Monitor should consult with the private sector to develop financial and regulatory checks that are not overly burdensome. It said the NHS Commissioning Board should establish a network for commissioning groups to share best practice and work with both commissioners and private sector partners to establish metrics to compare clinical products and services.

According to the CBI, the commercial skills of procurement teams are restricting efficiency: “Procurement and commissioning teams often lack the commercial savvy, which makes it more difficult to foster cross-sector partnerships.”

The report said that remote working, including the use of smartphones could contribute £1.9 million to annual savings, with wider adoption of homecare contributing £1.3 billion.

READ THE REPORT - tinyurl.com/d22j5ot

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David Behan, Director General for Social Care, Local Government and Care Partnerships at the Department of Health, has begun his role as Care Quality Commission chief executive. He replaces Cynthia Bower who resigned in February.

As well as working at the Department of Health, he has also served as director of Social Services for Greenwich, Middlesbrough and Cleveland Councils.

Hilary Tompsett’s appointment as deputy chair of the General Social Care Council has been extended with effect from 1 September 2012 for a further two months or until the board is dissolved. This follows the completion of her four year term of appointment on 31 August 2012.

Stephen Billingham, head of Britain’s second largest pub chain Punch Taverns, has been announced as chairman of the Royal Berkshire NHS Foundation Trust. He succeeds Colin Maclean who stepped down early from his post at the beginning of the year. Billingham, 53, is also a Government-appointed member of the board of URENCO, an independent, global energy and technology group.

Jim Birrell, a former chief executive of Aintree University Hospitals NHS Foundation Trust, has been named as interim chief executive of University Hospitals of Leicester NHS Trust.

This month, Birrell was listed in the Health Service Journal as the fifth most expensive interim executive in the NHS. The publication reported that Birrell was paid £1,250 a day during a six-month stint as director of delivery at the Birmingham and Solihull primary care trusts.

Coventry consultant anaesthetist Mark Porter has been chosen as BMA council chair. Dr Porter said the council’s work on pensions had shown how effectively it could work together as a team.

Dr Porter said the council’s work on pensions had shown how effectively it could work together as a team. He was elected in a three-way contest, and takes over from Hamish Meldrum, who served the maximum five years.

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

09

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RECRUITMENT

SUSTAINABLE STAFFING

Public sector cuts are threatening the quality of our healthcare system, which is ultimately detrimental to anyone either working in the sector or in need of care. Tom Hadley, director of policy & professional services at the Recruitment & Employment Confederation (REC), explains what can be done to overcome these challenges Increasing health requirements and relentless cuts threaten the quality of care for anyone.

Although more than two million people work in the UK health industry, the sector is facing severe challenges with staffing and skills shortages. One way of ensuring that frontline services do not deteriorate in the face of reduced headcount is to make effective use of flexible staffing arrangements. This is an area where specialist recruitment agencies can play a key supporting role by ensuring that suitably skilled and properly vetted staff are placed into key frontline roles at short notice and on a 24/7 basis.

The ability to bring in specialist staff when there is a need is recognised as a key feature of cost-effective resourcing models in the private sector. Over time, we expect this to be increasingly common in the public sector, but in the face of cuts, agency spend is all too often seen as one of the first areas to be axed.

Public health organisations need to look at the benefits that temporary and locum staff provide, rather than seeing it as a budget line that can be systematically eroded.

CHALLENGES The recession and austerity cuts have been a key driver for change but the way health sector organisations recruit has also significantly changed, resulting in many now contracting all of their temporary recruitment needs out to third party master vendors. National framework agreements, such as MStar (Managed Service to Temporary Agency Resources), promise significant cost savings but it is crucial that these do not jeopardise the quality, safety and sustainability of supply and are commercially viable for SMEs in line with Government commitments in this area.

One of the key challenges here is to ensure that procurement departments recognise the unique nature of recruitment services and do not apply the same procedures to procuring talent as they would to stationary or utilities.

There is no ‘bulk’ buying when it comes to recruiting a skilled workforce in any sector, especially sectors that provide vital frontline

services such as the health sector. Short-term the AWR is that it reinforces the notion cost savings, while tempting, can have huge that temporary staff are not ‘second implications for the ongoing supply of suitably class citizens’. A key advantage from a skilled and properly vetted social work staff. worker’s perspective is that temping can The need for cost controls and efficiencies in provide opportunities for extra shifts and the public sector is well understood, however, therefore income as and when required. This the key is to find the right balance, to ensure was true before the downturn and remains that contracts are commercially viable for the case. The feedback from nursing suppliers and that margins are not so low as to agencies is that the climate of jeopardise the safety, quality and sustainability uncertainty initially resulted of supply of people into the health business. in more workers seeking Worryingly though, there are already permanent roles. However, signs that cuts are having an impact on the agency work continues care sector. A recent report from consumer to provide an important group Which? flags some examples of poor outlet for nursing patient care, largely linked to insufficient staff staff as well as for numbers. In addition, many child and adult employers, and disability teams have tightened the criteria for the benefits of providing support. This has meant that many flexible staffing disabled people who would and should have arrangements will been helped two years ago now have next to continue to outweigh no support, leaving them alone and at risk. some of the concerns What is needed is a system that delivers created by AWR. the right level of care and support in spite

of austerity cuts. Social services, specialist LOOKING AHEAD providers, social workers and the vulnerable To ensure best would all benefit from an approach that practice and that both focuses on quality and sustainability, as well recruiters and health as efficiency. This can only happen if we businesses can work have a steady supply of frontline workers together efficiently and with the right skills and commitment. sustainably, the REC

has developed a Code AGENCY WORKERS REGULATIONS of Practice for providers The monthly REC/KPMG Report on Jobs shows of Vendor Managed that there continues to be strong demand for Services (VMS). The code temporary healthcare staff since the Agency enables VMS providers Workers Regulations (AWR) came into force to demonstrate a clear last October. The AWR was introduced to give commitment to best practice temps the same basic rights as permanent in dealing with employers, staff after 12 weeks on assignment. There candidates and suppliers. This is no doubt that the regulations helps provide assurances to have created additional end user clients in terms g n bureaucracy and cost of risk and supply i t i u “Recr ealth for health recruitment chain management h businesses, such as and ensures that into the kes the a t nursing agencies VMS arrangements r o t c se ts r o f f – particularly with are sustainable e d combineers, master regards to training and reflect the t i u r c staff on the new concerns of the e c r i l of nd pub a requirements and whole supply chain, s r o d n ve putting tracking from the smallest odies to sector b work” procedures in place. recruiter through to health However, they have businesses themselves. make it not impacted on the Recruiting into the health benefits of agency work in sector takes the combined efforts terms of the flexibility and speed of niche recruiters, master vendors and of supply it provides for employers. public sector bodies to make it work.

Agency work has always been a popular However, it is vital that in the race for option because of the flexibility and autonomy efficiency, patient care is not compromised it provides from both an employer and and quality and sustainability remain employee perspective. The important role that at the heart of recruitment. temporary nursing staff play, for example, is already well recognised, but it could be FURTHER INFORMATION argued that one of the collateral benefits of www.rec.uk.com

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

Recruitment

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PAYROLL

Finance

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PAYROLL - REAL TIME INFORMATION ON THE WAY

The next 18 months sees the most fundamental change to Pay As You Earn (PAYE) reporting since its inception in 1944.

As the title suggests, under Real Time Information (RTI) employers and pension providers will tell HMRC about PAYE payments at the time they are made as part of their payroll process. Payroll software will collect the necessary information and send it to HMRC online. Whilst the structure of PAYE remains the same, RTI fundamentally changes the way in which information is reported to HMRC. And these changes will affect all employers, regardless of whether you work in the public or private sector, are a large or small employer.

BACKGROUND The first official mention of change came in July 2010 when HMRC published a discussion document to gather input from employers, payroll bureaux, agents and other stakeholders with a vested interest. This document

explored the option to move to a system that collects information on PAYE deductions at the time employers pay individuals, namely RTI. The second stage of consultation was then published in December 2010.

OBJECTIVES Throughout, the Government’s objectives have remained static - to reduce costs both for employers and for HMRC by making the system easier to administer; to improve service levels for individual customers and to ensure accurate and timely tax deductions.

HMRC do admit that PAYE works well for the majority of people, particularly those with stable circumstances, but because processes have basically remained unchanged since they were introduced, there are some limitations.

For example it is common now for people to have more than one concurrent job or pension, or have unpredictable employment patterns. As information only goes to HMRC

Helen Hargreaves, Chartered Institute of Payroll Professionals

Real Time Information in the NHS will improve the operation of PAYE, and needs to be in place before October 2013. This change is bound to have teething problems, but in April this year HMRC began a pilot which should help smooth the process. Helen Hargreaves, senior policy and research officer at the Chartered Institute of Payroll Professionals, reports

once a year they are always playing catch up with these individuals’ tax affairs. The Department for Work and Pensions (DWP) is overhauling the UK benefits system and is introducing a Universal Credit system which will combine many of the current benefits, tying in with the Government’s ‘make work pay’ policy and helping to break the cycle of benefit dependency. RTI will support Universal Credits by providing the Department for Work and Pensions (DWP) with up to date information about a claimant’s employment income so DWP can calculate the correct Universal Credit payment throughout the year.

DEADLINE The Government has set a deadline of October 2013 for the introduction of Universal Credits. Because of the role RTI will play in supporting Universal Credits, all employers and pension providers must have switched to RTI reporting by this date. E

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

13

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PAYROLL E WHAT IS CHANGING? Employers and pension providers will send RTI returns to HMRC each time they pay their employees or pensioners, rather than waiting until the end of the tax year. This means that employers will be required to send information to HMRC about their employees’ pay and deductions, before or at the same time as they are paid. Employers will no longer need to submit an End of Year Return (P35, P14 or P38A) to HMRC. There will be no requirement to complete or send form P45 to HMRC when an employee leaves, or form P46 when an employee joins.

WHAT STAYS THE SAME? The basics of the PAYE system, such as calculation of PAYE, deductions from payments and the frequency of payments to HMRC of PAYE and NICs will stay the same. And employers will still have to provide each employee with a P60, report expenses and benefits on form P11D and pay Class 1A NICs using form P11D(b), provide leavers with a form P45 to be given to a new employer and for the employee’s records and obtain P46 type information from new starters.

Employers who are submitting RTI returns should note that P45s and P46s should not be sent to HMRC. Starter and leaver information will be reported by employers as part of their normal RTI submissions.

PILOTING RTI As this is such a huge change, there are bound to be teething problems, but it is reassuring to know that in April this year HMRC began a pilot, possibly its longest ever, which will run from April 2012 through to April 2013. In the first month of the pilot HMRC will progressively bring in 10 employers, representing a range of size, type and payroll software, with the aim of testing the system and support to optimise performance and iron out any issues.

A further 300 employers will join the pilot during May / June 2012 followed by 1300 in July 2012. Subject to the initial pilot being successful it is hoped that around 250,000 will have been brought in between September 2012 and March 2013. RTI will then become mandatory and all other employers, without exception, will be directed to join from April 2013 through to October 2013.

IMPROVING THE QUALITY OF DATA When HMRC introduced the National Insurance and PAYE service (NPS) a few years ago, it identified many thousands of tax code errors. The resulting notifications of over or underpayments caused a media furore, but were actually just proof that although HMRC’s systems had held incorrect data, the new system was identifying them and taking steps to correct individual records. HMRC data is now more accurate than it has ever been before.

Analysis shows that the key issue is in matching the data sent by employers with

HMRC’s records. Around 80 per cent of errors in employee data are due to an incorrect name, date of birth or national insurance number. This is information which can be collected and checked quite easily, but it is vital that it is also in the right format for RTI purposes.

HMRC is stressing the importance of putting good procedures in place to ensure the employee data is correct and has offered the following advice on how data quality can be improved: An employee’s/ pensioner’s date of birth should be recorded in an eight number format to include the day, month and full year of birth. Made up dates must not be used.

An employee’s/pensioner’s full forename must be given, not just their initial. Forenames and surnames should be the right way round and spelt correctly.

If an employee’s/pensioner’s NINO isn’t known or there are doubts about the validity of the NINO supplied, the HMRC National Insurance tracing service can be used to locate the correct number. Never make a number up.

Employers/pension providers should ensure they have the correct employee / pensioner details by checking the information they need with an official source. These include: HMRC and/or Department for Work and Pensions documentation, passport documentation and birth certificates.

Finance

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on statutory payments etc.

All these issues affect all employers, regardless of size or sector, but two factors mean the NHS will be particularly impacted.

Firstly, the sheer number of staff in the NHS itself. The NHS is the largest employer in the UK, with over 1.4million people working within in it in England and Wales representing 7 per cent of the population.

Secondly, the complexities of the NHS– it is referred to as a single organisation when it is in fact made up of 436 individual organisations.

These two reasons together put the NHS in a fairly unique position in general, and coupled with the requirements of the RTI legislation, certainly requires careful handling.

“Around 80 per cent of payroll errors in employee data are due to an incorrect name, date of birth or national insurance number”

EMPLOYER ALIGNMENT SUBMISSION (EAS) The first requirement under RTI is to align employee details with the data held by HMRC. Larger employers will do this by completing an EAS. The EAS must include details of not only active employments, but also any starters and leavers in the current tax year.

So an EAS submitted in August 2013 would include details of any individual employed since 6 April 2013, regardless of whether they have since left the employment. In most cases HMRC will update their database with the details from these submissions.

FULL PAYMENT SUBMISSIONS (FPS) The FPS is the main RTI submission per PAYE scheme that employers will use to report pay and deduction details for those employees paid on that payday. Once the EAS has been successfully submitted, the employer is considered to have joined RTI and can start sending FPS submissions immediately.

EMPLOYER PAYMENT SUMMARY (EPS) This submission gives an employer the opportunity to adjust the payment due to HMRC, for such reasons as recovering statutory payments, NICs compensation

MULTIPLE ROLES Frank Rutley, ESR programme director and vice president, UK Workforce Solutions, McKesson UK says that the NHS employs over 1.4 million people, but these people also have multiple employments/assignments and job roles across trusts, which accounts for the 2.08 million payslips per month that are produced. This giant employee pool is also very fluid, and the junior doctor changeover is a good example of this – as part of their training, junior doctors can rotate every 3, 4, 6 or 12 months. This may mean different job roles within the same trust, different job roles in different trusts, or the same job role across different trusts. They may also return to the same trusts time and time again. RTI should in theory manage this in a positive manner, taking into account this movement and reducing some of the previous challenges and difficulties experienced with the aggregation of both NIC earnings and Income Tax. Approximately 300,000 people move around within the NHS every year.

The NHS is also fairly exceptional in the way it runs its payroll – there are multiple frequencies (weekly and monthly) but there are also multiple payroll runs within these frequencies such as leavers and supplementary runs. This means that there will be multiple RTI files to manage.

HMRC requires an EAS file for every trust, an FPS file for every BACS run, and it is likely that larger trusts will also need to submit an EPS file every month. To put this into perspective, 17,518 NHS Electronic Staff Record (ESR) files were transmitted to BACS in 2011 – with a total value of £28,205,886,627.02 so McKesson are projecting that they will be generating and transmitting in excess of 18,000 RTI files per annum on behalf of the NHS. L FURTHER INFORMATION www.cipp.org.uk www.hmrc.gov.uk

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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PRIVATE FINANCE INITIATIVE

South London Healthcare NHS Trust in special measures - more trusts at risk through bad PFI deals?

South London Healthcare NHS Trust is the first in the country to be put under the control of a special administrator tasked with securing its finances. The trust runs three hospitals - Queen Mary’s in Sidcup, Queen Elizabeth in Greenwich and Bromley - serving more than a million people and employing more than 6,000 staff.

The trust has amassed large debts, and despite efforts to improve its financial performance is forecasted to lose £30-£75 million on an annual basis for the next five years, from PFI deals. It is spending 14 per cent of its income on PFI repayments.

Health Secretary Andrew Lansley said: “I appreciate that any decision to use these [special] powers will be unsettling for staff, but I want to stress that the powers are being considered now so that patients in south-east London have hospital services that have a sustainable future.”

The Telegraph has reported that up to 22 NHS trusts are facing serious financial difficulties because of expensive PFI schemes, with six thought to have taken on projects viewed by ministers as “unsustainable”. According to the newspaper, among those in jeopardy are Ealing Hospitals Trust, North Cumbria University Hospital Trust and Surrey and Sussex Healthcare Trust. Responding to the announcement on the future of South London Healthcare NHS

Trust, Chris Ham, chief executive of The King’s Fund, said: “South London Healthcare NHS Trust is one of a small but significant number of hospitals facing serious financial challenges.

For some of these hospitals, the usual solutions, such as appointing a new management team or merging with another provider, will not solve their problems. Governments have ducked these issues for too long so this announcement is an important signal of intent from ministers.

‘It remains to be seen what action is taken in South London. While the initial priority in this and any other similar cases will be to ensure the continuity of essential services for patients, attention will have to turn quickly to how different, more sustainable, models of care can be provided.”

NHS Confederation deputy chief executive David Stout said: “NHS leaders have made it clear that short term fixes for struggling trusts are no longer possible. More decisive action is going to be needed to help the NHS maintain services and stay in financial balance during this unprecedented spending squeeze.”

Devi Shah, joint head of restructuring, bankruptcy and insolvency, Mayer Brown, wrote on thelawyer.com: “As matters stand, the appointment of a trust special administrator (TSA) will be under the Health Act 2009. The process for dealing with i­nsolvent health

Finance News

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

service providers is to be reformed when the Health and Social Care Act 2012 comes into force, but this is not likely to be in time for SLHT, which is f­acing insolvency.

“In terms of the key stages, the a­ ppointment causes the immediate suspension of the trust’s directors and the TSA assumes their functions. There is no guidance with regard to what qualifications the TSA must have, so it remains to be seen who will be chosen.

The TSA must consult prescribed NHS bodies and publish a draft r­ ecommendation within 45 days. A 30-day consultation procedure must start within five days of publication, during which time written responses must be requested and/or meetings held with prescribed persons, including the staff of the trust.

“A final report must be provided within 15 days of the end of the c­ onsultation period, and the time ­periods may be extended. The secretary of state then has 20 days to decide what action to take, i­ncluding dissolution of the trust.”

South London Healthcare amalgamated the Princess Royal University Hospital in Orpington, Queen Mary’s Hospital in Sidcup, and the Queen Elizabeth Hospital in Woolwich in 2009.

Chris Streather, chief executive of South London Healthcare, said patients could be assured that services would continue as normal during this process.

PAYMENT BY RESULTS

Monitor’s Strategic Options for Costing report Monitor has published an independent report, Strategic Options for Costing, on the costing information that underpins the current Payment

by Results (PbR) system.

Pricing for NHS-funded services will be one of the most important levers that Monitor will have in its new role as Health Sector Regulator. Monitor recently published ‘An evaluation of reimbursement systems for NHS funded care’, a research report from PwC which identified that the information underpinning the current reimbursement system (PbR) requires significant improvement. To help Monitor understand how this might be achieved, it commissioned this new report on costing.

The PbR system is currently based on reference costs data.

All providers submit their costs for each particular service, and prices are then set based on the average across all

providers. PwC’s evaluation of the reimbursement system identified that 40 per cent of prices set under PbR change by 10 per cent or more each year. The main cause of these variations in price is variations in costs reported by providers.

Adrian Masters, Monitor’s director of strategy, commented, “It is often unclear whether these variations reflect real differences in the cost of providing the service, or ‘artificial’ differences in reported costs arising from different ways of allocating overhead costs to particular services. This new report makes a number of recommendations to help improve reliability and consistency of reported unit cost. We are now seeking views on the findings and recommendations in this report.”

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Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Environmental noise and air quality consultancy from ACCON UK ACCON UK is a specialist multidisciplinary environmental consultancy with particular skills in noise, vibration, air quality, daylight/sunlight studies and flood risk assessment etc.

The company has carried out a wide variety of work related to new hospital proposals, health care facilities, care homes and the impacts of other new developments on health care facilities.

ACCON’s work on noise and vibration has included the design of noise reduced glazing systems, compliance with planning conditions and specifications for mechanical

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ISS Facility Services leaders in healthcare FM As a leading provider of contracted facility services within the NHS, ISS FS Healthcare has been involved in service provision since 1984. Nowadays the company has a wide portfolio of NHS Trusts as clients, with more than 300 Units receiving at least one service. This year they started their new contract with the Fulham Road Collaborative, the innovative agreement with three leading London Foundation Trusts, proving that they can work in partnership with their clients.

If you are looking for innovation, ISS is the place to look with fresh thinking in all the main areas of healthcare facility services. The company believes that it can take care of the service delivery whilst you, the customer, get on with what is important to you – the safe welfare of the patient.

ISS development and support teams are dedicated solely to the NHS and have a wealth of experience. They can also call upon their colleagues in over

50 countries to ensure that ISS remains at the forefront of modern developments.

ISS Facility Services was once again proud to be the lead sponsor of this year’s HefmA Conference.

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HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

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FACILITIES MANAGEMENT

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Facilities Management

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Effective facilities management, combining resources and activities, is vital to the success of any organisation, says the British Institute of Facilities Management

Facilities management professionals are responsible for services that support business.

Their roles can cover management of a wide range of areas including health and safety, risk management, business continuity, procurement, sustainability, space planning, energy, property and asset management. They are typically responsible for activities such as catering, cleaning, building maintenance, environmental services, security and reception.

Some key points in the development of facilities management include the cost-cutting initiatives of the 1970s and 1980s under which organisations began to outsource ‘non-core’ services, and also the integration of planning and management of a wide range of services both ‘hard’ (e.g. building fabric) and ‘soft’ (e.g. catering, cleaning, security, mailroom, and health and safety) to achieve better quality and economies of scale.

Effective facilities management, combining resources and activities, is vital to the success of any organisation. At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.

Within this fast growing professional discipline, facilities managers have extensive responsibilities for providing, maintaining and developing myriad services. These range from property strategy, space management and communications infrastructure to building maintenance, administration and contract management.

FM AND THE NHS The driver for all NHS facilities managers is to meet the government’s Quality, Innovation, Productivity and Prevention (QIPP) initiative.

The NHS must achieve up to £20 billion of efficiency savings by 2015, and facilities managers have a substantial role in this target.

Strategic Health Authorities (SHA) have been developing integrated QIPP plans that address the quality and productivity challenge. One of these tools is the new ‘Premises Assurances Model’ (PAM). This toolkit has been developed to give trusts a method to provide assurance that space, activity, income and operational costs of the premises meet the requirements of the efficiency programme in the delivery

of improved clinical and social outcomes.

Efficient use of space is a key priority for successful FM. PAM means looking at the space within buildings, and ensuring that every inch is used in the most cost-effective way to meet the business needs. If the estate is old, delivering effective healthcare is a challenge, especially converting space in older buildings.

CASE STUDY – LOST IN SPACE? Take a walk around your estate. How many clinical or therapy rooms are unused at the moment? How many staff work spaces are unused? How many look like they’ve been unused all day? For how much of an average week is your own work space unoccupied?

These were the questions Andrew Lawley, head of estates and facilities at Sandwell Primary Care Trust, was asking himself not too long ago. His perception was of poor utilisation levels yet he continually had to deal with internal customers demanding still more space. Knowing that any additional space, acquired at great expense and effort, would be similarly underused Andrew searched for an alternative way. 18 months later the PCT’s headquarters building in the West Midlands accommodated 25 per cent more staff in the same space but with 10 per cent fewer desks.

Apart from meeting rooms, the workplace had previously been wall-to-wall desks save for a small, low quality, staff room. The refurbished workplace returned unused desk space back to staff in the form of high quality break-out areas, quiet rooms and touchdown spaces.

The result is an open, spacious look and feel.

As a direct result of the increased building capacity achieved through a fully deskshared environment, the PCT has been able to achieve considerable cost savings by terminating a number of building leases.

These aren’t what you would consider mobile employees. Andrew Lawley points out: “These space economies were achieved for HQ staff, employed in what you would consider to be desk-based roles – and in an environment where home working is not encouraged.”

The PCT partnered with workplace consultants, Plan B Solutions Ltd. It was

Plan B’s workplace utilisation study that provided the evidence for Andrew Lawley’s perception of poor workplace utilisation.

Moreover, the study confirmed the extent and areas of poor utilisation, the exact scale of the opportunity for working differently and provided the undeniable evidence for change to supporters and doubters alike.

“There’s nothing unusual about Sandwell PCT’s levels of utilisation” says David Grant of Plan B Solutions. “We’ve undertaken something approaching half a million utilisation study measurements finding that, even during core working hours, work space utilisation rates average only 50-55 per cent.”

Of course, things have changed for the PCT over the last 12 months since the Department of Health’s white paper. Since the headquarters is now a proactively managed workplace – through the use of Gingco, Net New Media’s workplace booking and utilisation tracking system – the PCT has real-time visibility of the building’s headroom and is now engaged with a number of agencies in the region to bring multiple services together under one roof.

INCREASED PRODUCTIVITY It’s a very productive roof too. The staff benchmarking work which Plan B Solutions undertook with the PCT examined workplace satisfaction and productivity levels. David Grant says: “The most satisfying result of this project wasn’t actually the 25 per cent reduction in property requirements but the substantial swing in workplace satisfaction levels of staff, and in the significant improvement in productivity indicators achieved at the same time.”

It’s interesting to observe the impact that a project of this kind has on carbon reduction.

By seeking leading solutions in facilities management an organisation can remove 25 per cent of its property requirements in one fell swoop – and forever. Suddenly, changing a boiler seems a little trivial. L FURTHER INFORMATION info@bifm.org.uk www.bifm.org.uk

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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Renewable energy systems that don’t cost the earth With large estates and high energy demands, health providers are exceptionally well placed to benefit from money saving renewable energy systems.

Hospitals can significantly reduce their energy bills by utilising state of the art renewable technologies. To help protect and improve the environment and reduce your carbon footprint, Enevis provides complete renewable solutions. From initial free advice and consultation to specifying, designing, installing, maintaining and monitoring the best bespoke system to meet your requirements.

Enevis provide the following renewable solutions:n Solar PV (photovoltaic Solar Panels) n Solar Hot Water n Air Source Heat Pumps n Ground Source Hear Pumps n Biomass Boilers n Water Reclamation Systems

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CARBON MANAGEMENT

Energy

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

OPPORTUNITY KNOCKS In an era where the need for austerity and cuts are frequently discussed, opportunities can often be overlooked. The case for investing in a comprehensive carbon management programme is compelling, and the potential for savings are even greater for high energy users such as the health sector. Cutting carbon and energy bills, especially when fuel and electricity prices are rising steeply, can liberate budgets which can be allocated for patient care.

The scale of the opportunity is staggering. The public sector is responsible for up to 23 million tonnes of CO2 emissions annually, which carry an associated energy cost of around £5 billion. Capital investment of just £1.5 billion, spent on the most cost effective solutions, could result in £500 million of annual savings, providing payback in as little as three years.

Although the public sector are taking the lead nationally when it comes to making an impact on emissions, there is a lag between

recognising the opportunity and taking action.

Recent Carbon Trust research shows that over 80 per cent of the public sector agrees that carbon reduction projects will deliver financial benefits, but that only 58 per cent were planning on making tangible investments in carbon reduction in 2012. However this is still a significantly higher percentage than those intending to take action than in business (46 per cent) and the voluntary sector (33 per cent).

BUSINESS CASE FOR ACTION With just 37 per cent of public sector organisations feeling like current government policy supports their carbon reduction activities, the internal financial and reputational business case for action is crucial. By taking the initiative and investing in cutting energy consumption, public bodies can use cost savings to deliver more efficient services and ultimately deliver greater value

for the public. Healthcare Trusts should also be considering the health benefits of low carbon lifestyles such as walking and cycling.

This is why the Carbon Trust are delighted to see leading health sector organisations taking their carbon future into their own hands.

Guy’s and St Thomas’ NHS Foundation Trust were one of the first public bodies to start working with the Carbon Trust back in 2006 on our carbon management programme. Over their first three years they achieved 20 per cent reductions in annual emissions, which was double the NHS target for the same period.

The Carbon Trust helped them to develop a strategy, business case and projects to achieve this. The most significant investment was in new combined heat and power engines at each site, which delivered savings of around £1.5 million and 11,000 tonnes of CO2 a year.

Other key activities included the addition of energy efficiency measures during the E

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

Tim Pryce, head of public sector, Carbon Trust

Recent Carbon Trust research shows that over 80 per cent of the public sector agrees that carbon reduction projects will deliver financial benefits, but that only 58 per cent were planning on making tangible investments in carbon reduction in 2012. With tangible savings to be made, opportunity knocks, says Tim Pryce, head of public sector at the Carbon Trust

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

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ICIS Energy is one of the fastest growing utility consultancies in the UK, a business built around a powerful combination of knowledge and expertise.

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

CARBON MANAGEMENT E refurbishment of the Guy’s Tower, updates to the hospital’s catering and laundry facilities, improvements to the heating and lighting controls, and the extension of the hospital’s building management system to previously unconnected areas. Alexandra Hammond, sustainability manager, Guy’s and St Thomas NHS Trust, said: “The work really helped us to cut across divisions and draw lots of smaller initiatives together under one strategic umbrella into a plan we could present to the Board. The advice we’ve received has been a useful combination of simple steps we can implement now as well as long term measures which together will help us to achieve tangible cost and carbon savings. There are a lot of things staff can do, from shutting down printers to turning off lights. We have around 7,000 PCs in use across the Trust, and in many cases there is no ‘ownership’ of them. People tend to hot desk, and no-one wants to be responsible for having turned the computer off when someone needs it urgently. Instead, we’re looking at a centralised shutdown which ‘hibernates’ the computers when not in use.

She continued:“We are also looking at a thin client system which removes the need for individual hard drives and uses less power.”

TEN YEARS OF EXPERIENCE They are just one of a number of NHS organisations that have signed up to this year’s

Carbon Trust carbon management programmes which launched in June 2012, with participants including NHS Trusts from North Cumbria to South Essex, and three Ambulance Services.

The programmes have been developed and refined through the Carbon Trust’s ten years of experience working with the public sector, helping to save over 17 million tonnes of CO2 and £600 million to date.

Over ten months participants will receive expert advice, tools and support for measuring their current emissions, forecasting their future emissions, and setting realistic targets for reducing these. This involves identifying projects, and making the financial business case for savings, as well as engaging staff, management, and stakeholders with their opportunity to have an influence on emissions.

The average savings identified by NHS trusts on the 2011 carbon management programme was £1 million a year.

As for the sorts of action that can be taken, plenty can done without spending any money at all, just through looking at optimising existing facilities and changing organisational culture. Relatively cheap measures, such as installing LED lighting can provide swift returns on investment, typically between one and three years, with the additional benefit of lower maintenance costs over the extended lifetime of the bulbs. More ambitious measures include recladding for inefficient

buildings from the 1960s and 70s or installing renewable heat and electricity technologies, such as biomass boilers or wind turbines.

By investing in carbon management organisations will not only see the financial and carbon benefits for their own organisation, but are able to show leadership in their sector and local communities. Climate change has health consequences around the world, and by taking action on carbon the NHS has the opportunity promote a healthy climate, with savings that deliver a healthy balance sheet. L

Further information New Carbon Trust public sector programmes will be launching in September 2012 and spring 2013.

For further information please call 0207 170 7000 or email publicsetor@carbontrust.com The Public Sector Carbon Network is an online community funded by the Carbon Trust designed to promote carbon reduction within the public sector by facilitating the exchange of best practice and case studies. Visit the website at publicsector.carbontrust.co.uk

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03/04/2012 12:49

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Cambridge-based company GG Eco Solutions launches innovative approach to renewable energy GG Eco Solutions, suppliers of renewable energy under longterm contract, has recently installed a biomass-fuelled district heating system at a large boarding school in Suffolk. This installation is the first of many to be installed at premises with significant heat demands, including schools, hotels, hospitals and care homes throughout the UK. The system became fully operational in March of this year and is already delivering significant financial and environmental benefits. The installation was officially launched on 15th June, with a presentation by Greg Hilton, Managing Director of GG Solutions, and Julian JohnsonMunday, Headmaster of Culford School.

GG Eco Solutions brings to the UK its considerable experience in biomass energy installations in the UK and Scandinavia, specialising in the supply of renewable energy under long-term contract. GG Eco Solutions makes switching to biomass energy easy, as the company bears the costs of installing, maintaining and fuelling the system, relieving the customer of the upfront outlay and ongoing operation. Customers simply pay for

the energy they use at a significant discount to their previous fossil fuel costs and benefit from a competitive long-term price.

A typical installation comprises a biomass boiler, housed within a purpose-built plant room, an automated biomass fuel store and district heating pipework, all of which interfaces with the client’s existing heating system within each building. Energy is supplied in the form of hot water which passes through an accredited heat meter, the readings from which form the basis for charging through a Heat Supply Agreement. GG Eco Solutions has formed an alliance with a UK-

wide supplier of woodchip ensuring that all fuel is locally and sustainably sourced.

One of the many benefits for customers is that they know in advance what they will be paying for their energy.

This makes budgeting far easier and removes them from the volatility of fossil fuel prices, currently at historic highs. Additional financial savings can also be realized for customers who are part of carbon emissions trading schemes, such as EU Emissions Trading Scheme or CRC Energy Efficiency Scheme.

The combination of high and rising fossil fuel prices and Government incentives means that now is the right time for high-energy users such as care homes and hospitals to switch to biomass energy. GG Eco Solutions simplifies the transition process by taking on the upfront costs and securing the long-term fuel supplies to operate the installation.

FOR MORE INFORMATION Tel: 01223 651415 info@ggecosolutions.com www.ggecosolutions.com

REDUCE YOUR ENERGY BILLS WITH NO UPFRONT COSTS GG Eco Solutions makes switching to biomass easy for high-energy users

We fund, install and operate biomass-fuelled energy systems, taking on all upfront and ongoing operational costs.

SIMPLY PAY FOR THE ENERGY YOU USE AT A DISCOUNT TO YOUR CURRENT FOSSIL FUEL COSTS. Call now for a free appraisal of your premises’ suitability for a GG Eco Solutions renewable energy contract: Greg Hilton, Managing Director - 01223 651417 or 07770 866107 Email: greg@ggecosolutions.com Web: www.ggecosolutions.com

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HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

CARBON REDUCTION

NHS ‘not doing enough’ says KPMG

Foresterhill nets BREEAM award NHS Grampian’s new energy centre building on the Foresterhill Health Campus in Aberdeen has beaten competitors from around the UK to win a prestigious industry award.

The new facility, the only Scottish winner, received an excellent rating at the BREEAM (British Research Establishment Environmental Assessment Methodology) awards for its reduction in carbon emissions and waste.

It will reduce CO2 emissions by 16 per

cent and energy costs by 39 per cent or £860,000 a year, while providing around 90 per cent of the power to the site. The project is a collaboration with the University of Aberdeen. Gary Mortimer, general manager, Facilities and Estates, told board members: “This centre will provide efficient and reliable energy for the planned changes at Foresterhill over the next 20-30 years in an environmentally friendly and efficient way.”

Andrew Hine, partner and UK Head of Healthcare at KPMG, argues that the NHS has a huge role to play developing the green economy and tackling climate change — but says that it isn’t yet doing enough.

He also lays out a 3-point plan identifying how NHS Trusts across the country can tackle the three Cs - cost, carbon and care.

“It’s easy to say that climate change is having an adverse effect on the health of populations across the globe, but it’s just as accurate to argue that current approaches to healthcare are making unsustainable demands on our energy resources,” Andrew said.

“That’s why, as one of the largest employers across the globe, the NHS has a responsibility to take a leading role ensuring responsible healthcare is synonymous with sustainable healthcare. Of course, for hospitals up and down the country clinical care, infection control and budget management are the key priorities, but as a huge consumer of energy the NHS cannot ignore sustainability or leave Government to solve the crisis, alone.”

Green Spark energy management software

Healthcare specific TV solutions from Airwave

With the pressures of Carbon Reduction Reporting and the need to save cash a simple energy monitoring system can easily bring 10 per cent savings through elimination of waste consumption and optimising use in certain areas.

Through innovative energy managers and monitoring, a number of trusts have already completed programmes and enjoyed savings and successes through common goals.

One organisation received a rebate of £750,000 from estimated billing charges.

Green Spark improves stakeholder engagement to get more people involved in the process of reaching out and taking the savings. The company’s highly intuitive software shows consumption of electricity, water and gas in real time. Monitoring zones are set to budget holder areas and the whole system runs simply and effectively so that more people understand energy use and contribute to savings

Whether starting from scratch, upgrading or replacing your existing patient or residential TV entertainment system, Airwave provides the largest range of healthcare specific TV solutions in the UK. Airwave’s partners include Philips, Samsung, LG, Jaotech Barco and Sharp. It provides a complete service from requirements gathering and system design, to equipment supply, installation, implementation and support.

Airwave’s solutions provide flexible and maximum control, and if Pay TV is a consideration, the company can provide options for a simple solution. Products include Freeview LCD/LED TV in either black or white models, touchcreens and IPTV systems for both coaxial and data networks.

Innovative designs include TV on arms with 1.5m and 1.8m options, (perfect viewing

through waste energy reduction and optimising processes, both behaviourally and from an investment perspective.

Payback on the system is usually less than one year, which can be underpinned by guarantees. The service starts with a site energy audit, which comprises a thorough look at current consumption and characteristics, providing access to behavioural and waste savings, and working to find early savings to prepare a ‘business case’ analysis for longer term investments in property, equipment and infrastructure.

FOR MORE INFORMATION www.gsccc.co.uk sales@gsccc.co.uk

Energy

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

positions from all bed types) TV on ceiling poles, and the latest in TV on trolleys. Complementing accessories include infection control approved wipe down multi-coded remote controls.

TVs are the perfect media to inform patients, guests and visitors. Airwave has developed a range of information screens, channel packages and digital signage to suit data or coaxial networks. .

FOR MORE INFORMATION Tel: 0845 555 1212 info@hospitaltv.co.uk www.hospitaltv.co.uk

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HEALTH & SAFETY

HANDLE WITH CARE

Health & Safety

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

The Royal Society for the Prevention of Accidents (RoSPA) has introduced two new training courses for safer people handling and safer manual handling which are both recognised by BTEC. Moving and handling in the health and social care sector carries great responsibility.

Incorrect handling can cause serious injury, and so it’s important that employees know and understand what they need to do to prevent or minimise the risk of injury to themselves and others.

According to the Health and Safety Executive, around 5,000 moving and handling injuries are reported each year in health services and around 2,000 in social care, accounting for 40 per cent of work-related sickness absence. The social care sector is one of the highest risk areas for back injuries.

Around 50 per cent of reported accidents in the sector are incurred when helping to move patients of reduced mobility.

How people are moved and handled is vital in promoting recovery, maintaining independence and providing a feeling of wellbeing. It is not only a basic human right for people to be treated with dignity and respect during the handling process, but also a legal requirement. It is worth noting in this respect, that the vast majority of people employed in the care sector show more concern for those they care for than they do themselves.

This means that they often put themselves at risk for the good of their service users.

WHAT CAN BE DONE? First off, we must not turn our back on ensuring good health and safety. Quite simply we can’t afford to. Safer people handling training can prevent musculoskeletal disorders, meaning the number of working days lost will go down as will the associated costs which otherwise put a significant strain on health and safety budgets.

The Royal Society for the Prevention of Accidents is one of the leading providers of NEBOSH and IOSH accredited courses, including a new Safer People Handling Trainers Course with BTEC Level 4 accreditation.

RoSPA is one of the longest-serving providers of safer people handling courses in the UK but

this is the first time that BTEC accreditation has been gained. In fact, the new accreditation means RoSPA’s Safer People Handling Trainers Course is now the only one of its kind in the country with a recognised qualification equivalent to a Certificate of Higher Education.

The new course is for managers, supervisors and those responsible for educating others in the moving and handling of people within the health or social care sector and education sector. It will use a flexible approach suitable for all sectors that move or handle people and will teach how to handle people with dignity.

It also incorporates the use of a BACK-TRACK device - a motion sensor worn on a belt which monitors the wearer’s movement and posture and identifies actions such as stooping that are known to be risk factors in back injury.

THE ROSPA APPROACH RoSPA’s approach to people handling is ‘principles led’; a flexible approach suitable for all care sectors and one that is focused on the person, taking into account their individual needs and circumstances. RoSPA’s four-day ‘train the trainer’ course provides delegates with not only the skills and knowledge necessary to do their jobs to a very high standard, but also enables them to deliver awareness training back in the workplace, making better use of limited training budgets and minimising staff down-time. By applying the skills and

methods taught on the course, organisations will benefit from more motivated staff as well as improved functional mobility of clients, thus reducing the strain on the handlers involved.

RoSPA has also launched a new Manual Handling Trainers Course with BTEC Level 3 accreditation for those who train others in manual handling and covers the lifting of routine loads, awkward loads and team handling as well as the pushing and pulling of loads. Manual handling is responsible for more than a third of all workplace injuries, many of which can have painful and longlasting consequences for victims and also represent huge costs for employers. This is why RoSPA places such importance on the prevention of these injuries and the Manual Handling Trainers Course helps organisations reduce the incidence of musculoskeletal disorders by training staff to avoid back injuries through correct handling techniques.

To find out more about RoSPA’s safer people handling and manual handling courses, visit the weblinks below. L FURTHER INFORMATION Safer People Handling tinyurl.com/6sbd9n4 Manual Handling tinyurl.com/7gqvvey Tel: 0121 248 2233 enquiries@rospa.com

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Don’t gamble if you provide ďŹ re risk assessment!...

If you carry out Fire Risk Assessments then you should be considering BAFE registration to demonstrate to customers that your company has been third party certificated to meet the required standards.

There are a number of registration bodies that assess the competence of individuals, but it is important that customers know that their work is being done in the framework of a company, large

or small, that provides the reassurance that they are being dealt with professionally.

BAFE scheme SP205 has been developed specifically to provide reassurance to the Responsible Person within an organization that they are doing everything possible to meet their obligations with regard to fire risk assessment. And that means that you need BAFE.

To gain certification, contact one of the Certification Bodies listed on the BAFE website as licensed for this scheme.

www.bafe.org.uk Bridges 2, Fire Service College, London Road, Moreton-in-Marsh, Gloucestershire GL56 0RH

Tel: 0844 3350897 • Email: info@bafe.org.uk

Promoting Quality in Fire Safety

FIRE SAFETY

Fire Safety

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

PORTABLE EXTINGUISHERS TRIED AND TESTED In the financial year 2010/2011 Great Britain’s fire and rescue services attended over 3,500 fires at healthcare facilities and care homes. The Fire Industry Association explains how portable extinguishers can reduce the risk In addition to the loss of life there are also the economic losses from fire that could result in the healthcare premises having to close down.

Even if they don’t close immediately, there can be factors that follow which can complicate the premises remaining in operation such as, rises in insurance payments; the destruction of data; and the effect that the fire has on the residents’ general wellbeing and levels of confidence in the healthcare staff dealing with the challenges that a fire presents.

A survey by the FIA in 2008 into the usage of portable fire extinguishers showed that 80 per cent of the fires fought with them are successfully extinguished and that in 75 per cent of cases there was no need to call the fire and rescue services. Based on these findings there is no doubt that portable fire extinguishers play a very important role in the preservation of life and property. In particular, for healthcare premises they may mean the difference between a complete and no evacuation.

REDUCING THE RISK Portable fire extinguishers can reduce the risk of a small fire, for example, a fire in a waste paper bin developing into a large one, plus the safe use of an appropriate fire extinguisher to control a fire in its early stages can also significantly reduce the risk to other people in the premises by allowing people to assist others who are at risk or particularly vulnerable.

The number of portable fire extinguishers required should be suitable for the risk in the premises. For example, in small premises one or two portable fire extinguishers of the appropriate type, readily available for use, may be all that is necessary, while in larger, more complex premises more portable extinguishers may be required. These should be sited in appropriate locations such as on the escape routes at each floor level. It may also be necessary to indicate the location of extinguishers by suitable signs.

TRAINING Training must be supplied to people who would be expected to attempt to extinguish a fire. All staff however, should be familiar with the location and basic operating procedures of the portable fire extinguishers provided, in case they need to use it. In healthcare premises portable fire extinguishers should primarily be used to protect life and facilitate safe escape as the emphasis must be towards the safety of residents rather than fighting the fire.

The 2005 Fire Safety Order which became law in 2006 places the onus of the fire safety in all buildings on the shoulders of the Responsible Person. This person could be either the employer, the person in control of the premises in connection with the carrying on of a trade, business or other undertaking (for profit or not), the owner, or any other person who to any extent exercises control over the building.

Under the Fire Safety Order, the Responsible Person will be required to ensure that an assessment of the risk of, and from, fire is undertaken for the place and activity. Identified hazards will be removed or reduced so far as is reasonable and special consideration will be given to the risks posed by the presence of dangerous chemicals

or substances and the risks that these pose in case of fire. Special consideration will also be given to any group of persons who may be especially at risk in case of fire, whether due to their location or any other factor.

All precautions provided will be subject to maintenance and will be installed and maintained by a ‘competent person’. Under the Fire Safety Order a person is to be regarded as competent where he/she has sufficient training and experience or knowledge and other qualities to enable them to properly assist in undertaking the preventive and protective measures. For commercial buildings the main enforcing body will be the local fire and rescue authority.

MAINTENANCE In view of the above it is strongly recommended that portable fire extinguishers be properly maintained by personnel that can prove their competence through membership of a scheme such as the ‘Portable Fire Extinguisher Service Technicians Scheme’ from BAFE. Following a rigorous development process, the new BAFE scheme SP205 for Life Safety Fire Risk Assessment was launched at Church House London on May 30th 2012. Over 70 guests from the fire protection industry heard from speakers including Phil Toase the E

Providers of high quality fire alarm and emergency lighting services.

Working to recognised industry standards.

3 Fully designed, installed & maintained 3 Service and maintainance contracts

01252 710 302 07917 700 022 07766 058 467 Info@desl.org.uk

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FIRE SAFETY E BAFE cwhairman, Iain Cox (CFO Royal Berkshire FRS and chair of the FRA Competency Council), as well as David Haywood and Kevin Belson from UKAS. The chairman of the editorial group that had produced the scheme, Malcolm Kelly, paid tribute to the team that had worked so hard on behalf of the industry to develop a scheme that is comprehensive and meets the requirements of fire risk assessment companies large and small. Iain Cox stressed the need for UKAS accredited third party certification to help the responsible person for a building meet their obligations under the fire safety legislation.

There are now four Certification bodies being assessed by UKAS to meet the scope of the scheme and hopefully the first ones will be accredited by early September. Full details of the scheme and contact details for the Certification Bodies can be found in the ‘Schemes’ section of the BAFE website.

In summary, portable fire extinguishers are tested, tried and trusted and evidence from the market proves that they are successful in dealing with small fires. Their installation could save life, property and preserve the ongoing success of the healthcare premises. L FURTHER INFORMATION www.fia.uk.com

Fire Safety

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Portable Fire Extinguishers - what to check If you are the Responsible Person the questions to which you should seek answers for portable fire extinguishers are: 1. Are the portable fire extinguishers provided suitable for controlling the risks identified?

2. Are there enough extinguishers sited throughout the premises at appropriate locations?

3. Are the right types of extinguishers located close to the fire hazards and can users get to them without exposing themselves to risk?

4. Are the extinguishers visible or does their position need indicating?

5. Have you taken steps to prevent the misuse of extinguishers?

6. Do you regularly check equipment provided to maintain the escape routes?

7. Are those who maintain the portable fire extinguishers competent to do so?

Firecomply helps clients avoid damaging legislative problems and cut costs

Specialist Fire Safety Management & Fire Engineering Services Keeping you compliant, protecting your people and saving you money n Health Centres n Care Homes n Sheltered Units n DOH Centres

n Hospitals n Nursing Homes n Hostels n General Offices

Web: www.firecomply.co.uk E-mail: info@firecomply.co.uk Tel: 08455 192 583 (local rate) Use our QR code for your special rates or just to get in touch so that we can discuss your precise needs

Firecomply Ltd is a specialist fire safety and fire engineering company. We see what most people miss as they walk past the problem every day.

All our operational personnel are fully qualified former fire officers with extensive knowledge and experience over many facilities used for various activities. This enables us to protect your people, your reputation and effectively save you thousands of pounds when you outsource to us.

But what makes us really unique is that we don’t sell equipment, only advice. We use our knowledge to cutout unnecessary costs on extinguishers and alarms etc.

We help you avoid damaging legislative problems. We will liaise with the Fire Service, Local Authority and Building Planning

on your behalf. We can offer classroom and on-line training for your best experience and least cost solution. We can help save expenditure on new build and refurbishment projects In the recent past we have done over 2,000 fire risk assessments in the care and social housing sectors. In addition we have completed several fire engineering studies saving significant cost on new build and refurbishments. Several larger service providers outsource to us as their specialist fire agency.

FOR MORE INFORMATION www.firecomply.co.uk

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Phoenix Building Systems Ltd are a family run nation wide supplier of high quality portable buildings, together we have many years experience working in the modular building industry. Incorporating offsite modular building techniques into your projects offers huge benefits to clients and contractors alike. We will help shape your ideas to ensure that you take full advantage of what offsite modular construction can offer. Maximise the potential benefits that are available by speaking to the modular building experts.

Our bespoke designed prefabricated buildings take full advantage of modern modular building techniques. If providing flexibility in design and specification, reducing the construction programme, improving the cost certainty and deliverability is important to you then talk to us first.

Modular Buildings for Office & Welfare Accommodation The Phoenix range of single, two and three storey modular buildings and prefabricated buildings are the ideal solution to meet the growing demand for modern and high quality office and welfare facilities for any construction project.

The Phoenix Range of Prefabricated Buildings can be easily moved from one contract to the next. The internal layout of the modular building can be reconfigured to meet the requirements of the next new project.

The Phoenix Spaceframe and Triple Stack Systems have been designed to meet all of these requirements. Any size and type of facility can be designed and manufactured to meet your specifications.

Both modular systems provide the facility for individual offices and open plan areas. The areas can be fitted out as conventional offices, training centres, toilet/staff amenity areas, changing rooms and catering facilities to all levels.

In addition, they provide an excellent long term investment for contractors and plant hire companies alike. Buildings are delivered to site with all internal finishes and services already fitted. The buildings are installed onto prepared foundations ready for connection to mains services, handover and occupation.

Portable Units / Jackleg Cabins The Phoenix extensive range of portable units are the answer to any instant prefabricated accommodation needs. Designed to a very high specification to meet the requirements of any public or private sector industry, Jackleg / Portable Cabin units are available in sizes from 9ft x 9ft’ all the way to 60ft x 12ft and delivered throughout the U.K. Renewable Energy Statement As well as building with materials and techniques that comply with latest building regulations included part L2 “the conservation of fuel and power” we are able to extend our knowledge base to include sustainable building materials and how to include Green Building Solutions within your project, our sustainable building techniques help create less C02 emissions this in turn helps protect the earths limited resources of fossil fuels and you will save you money with lower energy bills. We can offer the latest technology in renewable green energy generation to save you money, ranging from solar energy, photovoltaic systems all the way to air to water heat source pumps.

Contact Us - Phoenix Building Systems Unit 6, Brookbanks Industrial Estate - Tower House Lane Hedon Road, Hull - HU12 8EE Tel Number: 01482 317260 Fax Number: 01482 899252 Web: www.phoenixbuildingsystems.com Email: Michael@phoenixbuildingsystems.com

DESIGN & BUILD

DESIGNING AGAINST INFECTION

Design & Build

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

As part of a comprehensive re-think, new hospital patient bedside space designs are now available to the market as a result of a national design challenge, writes the Design Council.

The challenge brought together some of Britain’s top designers and manufacturers, many of whom are renowned for design icons, from Virgin Atlantic’s Upper Class airline seats to Parker Pens.

Design Bugs Out, commissioned by the Department of Health and in collaboration with the Design Council, was a trailblazing project using design to confront the problem of healthcare-associated infection. In just nine months, it produced cutting-edge concepts for furniture and equipment designed to make cleaning easier and faster.

Following research with frontline staff in hospitals throughout the country, a panel of experts assessed which items could, if redesigned, have the biggest potential impact in reducing patient’s exposure to HCAIs. Of the eleven products initially developed four – the commode, patient chair, bedside cabinet and over-bed table – have been evaluated in eight ‘showcase’ hospitals .

The innovative designs eliminate hardto-clean joins and inaccessible areas, reduce numbers of components to allow

easy disassembly and cleaning, tougher smoother surfaces which don’t harbour bacteria (and resist wear and tear) and a whole host of innovations which reduce ‘touch points’ and improve usability, comfort and functionality for patients.

MULTI-PERSPECTIVE INPUT A report issued by the Department of Health in November evaluated the efficacy of these products from staff, patient and visitor perspectives on the ease of use and how quickly/easily they are to clean. Launching the report Health Minister Simon Burns said: “These four innovative and user-friendly furniture designs – now available for hospitals to buy – provide additional ways to help to reduce these infections. They will make it easier for staff to keep wards cleaner and

help combat the spread of infections. This means keeping patients healthier, as well as saving the NHS money in the long term.”

This design methodology has now been used in a second breakthrough project commissioned by the Department and Health and run by the Design Council: Reducing violence and aggression in A&E. The year-long project unveiled prototypes during November with huge support from clinical staff.

By studying patient behaviour and interactions with staff, including incidents of aggression, the team of designers, psychologists and healthcare experts discovered the key to the problem lies in providing patients with a better understanding of the system they are in, and to display the relevant information at specific moments in the patient journey through A&E where frustration and misunderstanding E

“They it will make ff to sta easier for cleaner s keep ward combat and help ad of the spre s” infection

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Worried about the rising cost of oil, gas, electricity or water?

Saving energy will release funds to frontline services.

Get a realistic energy saving plan from INDEPENDENT experts.

It is now more important than ever that Healthcare Estates become more focused on reducing their energy consumption and associated costs. We provide the specialist support and value engineering that is needed to do this.

It is now widely accepted that public sector organisations can make significant and worthwhile savings in energy consumption by implementing energy efficient practices and solutions.

Working with our experienced and accredited energy consultants & building services engineers will provide the solutions to help protect against rising costs.

We identify and then implement energy cost and consumption savings, prepare strategic energy plans and offer suitable engineering solutions for optimum success.

The increasing cost of energy means that the energy efficiency of Healthcare Estates could have a major impact on the delivery of services into the future.

Give us a call and find out if we could help

Tel: +44 (0) 28 8225 1155 email: energy@pmccaul.com www.pmccaul.com

DESIGN & BUILD E is likely to be exacerbated. Dr John Heyworth, emergency department consultant at Southampton General Hospital and past president of the College of Emergency Medicine said: “Violence and aggression towards staff and other patients in the emergency department is a major nationwide issue – it has been getting worse and has not shown any signs of letting up in recent years.

“But, while there will always be a small minority intent on causing trouble, there are others who can resort to aggressive behaviour because they don’t feel they have been communicated with effectively, their privacy has been compromised through limited space and they don’t know what to expect from their treatment pathway.

“Better processes for meeting patients and discussing what they can expect, better training for both clinical and admin staff on how to handle volatile situations and improvements in the design of departments can help to remove tension and create a calmer environment.”

The solutions were specifically designed to be simple to implement across both older and newer hospitals, be lowcost and avoid creating physical barriers between patients and staff, which could create a sense of alienation and lead to an escalation of the problem. The prototypes unveiled include a new approach to greeting patients on arrival, answering their questions and ensuring they start the A&E experience positively.

A system of environmental signage, which designers have called information ‘slices’ was also revealed which conveys clear, intuitive, location-specific information. These give patients guidance about their physical location and where they are within the A&E process. Another feature was a personal process map that explains what to expect from the treatment process and when to expect it, in order to manage users expectations of waiting times. Digital screens providing live, dynamic information about how many cases are being handled and the current status of the A&E department, are also recommended.

The project also looked at how violence and aggression can be tackled more effectively by staff reporting of incidents and sharing information on how to spot the early signs and take steps to ‘deescalate’ potential problems. Designers developed a suite of tools to facilitate staff-centred reporting, and an eight-week programme to help them work with managers to address incidents at a local level.

TOOLKIT SOLUTION The third output of the programme was to provide an extensive toolkit of research and best practice for senior hospital managers, allowing them to factor in the new insights when making decisions about major refurbishments or alterations.

The toolkit includes advice and guidance on the best ways to reduce the incidents of violence and aggression through better department layouts, sightlines, lighting, décor, seating, and systems and procedures.

For detailed information, visit this website: www.AEtoolkit.org.uk Design Council’s project manager Chris Howroyd, who led on both projects, explains one of the most important elements of the design process: “Designers lived and breathed the daily routines of staff and patients and the problems and issues they’re dealing with every day. As well as observing behaviour and systems at work, they talked to patients, visitors and practice NHS staff to gather insights. Designers call this ethnographic research and, driven by their people-centred perspective, it often yields crucial insights”.

‘Intelligent design allows ideas to be prototyped and tested and iterative improvements to be made before large sums of money are committed. Our model aims to take the risk out of innovation by providing a neutral space for public sector professionals and staff to come together with the private sector to tackle intractable problems. Previous challenges show that the model works and it also showed that it’s possible to get the private sector involved in healthcare innovation with relatively small incentives.’ L FOR MORE INFORMATION www.designcouncil.org.uk www.aetoolkit.org.uk

Design & Build

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

PRODUCTS THE COMMODE Existing commodes tend to be made up of multiple parts, with complex junctions between different materials.

This makes them difficult and time-consuming to take apart for thorough cleaning. The design team (PearsonLloyd and Kirton Healthcare) developed a simplified construction that makes cleaning the commode quicker and easier, reducing the risk of HCAIs. Aesthetic and functional changes also improve patient comfort and dignity.

A detachable plastic shell and robust stainless steel frame make the commode easy to clean and easy to store. Using a top-loading system for the pan instead of mounting it on the underside of the seat eliminates gaps and openings, preventing waste from contaminating any hard-to-reach parts of the commode.

The Commode has adjustable armrests so patients can slide directly onto it from a bed or chair. Adjustable footrests also make it easier for patients to get in to and out of the commode.

OVER BED TABLE

BEDSIDE CABINET

Geoff Hollington designed the over-bed table for patients which eliminates hard-to-clean corners, is made of special durable, scratch-resistant materials, and is easier for patients to use unaided. The smooth, easy-clean surface ensures high resistance to scratches and heat.

A contoured edge contains spillages and the side contact areas have been designed with patient tissue viability in mind.

Existing bedside cabinets are difficult to clean. Their complex internal spaces, inaccessible surfaces, angular joints and rough, absorbent materials can harbour liquids, dirt and bacteria.

The solution now being used is made from durable, wipeclean plastic that reduces the number of hard-to-reach corners and surfaces without cutting down patient storage space.

THE PATIENT CHAIR

Foam padding and vinyl coverings may be comfortable, but their tendency to degrade over time can compromise hygiene. Also, existing chairs are often difficult to disassemble, making cleaning problematic.

Using this insight the design team (PearsonLloyd and Kirton Healthcare) developed a wipe-clean frame and foam-filled waterproof cushions with removable fabric cases which make this chair easy to clean regularly without compromising patient comfort.

The removable cushions include Intelli-Gel™, which provide superior pressure management and comfort for the patient and are held in place by magnets. The cushions and fabric cases are interchangeable and can be replaced individually if they are damaged, making the chair more cost effective. A gas lift in the stainless steel frame means that the height of the chair can be adjusted to suit individual patient needs.

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Specialist bariatric lifting and handling equipment from Dolphin Mobility Dolphin Mobility specialises in the supply, installation and maintenance of all types of hoist and lifting equipment, including stairlifts and through floor lifts, for sick, elderly or disabled patients. Clients include hospitals, architects, construction companies, healthcare clinics, local authorities, housing associations and thousands of people in their own homes.

The company has an extensive product portfolio, which enables it to provide a safe patient handling environment for the carer and the person being lifted. Dolphin also offers a rapid response in order to help patients back into their own homes, freeing up valuable hospital bed space.

The company supplies mobile floor hoists, wall lifts, gantry systems; its overhead hoists can be ceiling fixed, wall fixed or freestanding depending on fixing constraints and room sizes.

Its range of bariatric hoists are capable of lifting a person who weighs 455kg (or 71 stone).

Dolphin sources its products from the world’s leading manufacturers including BHM Medical, Handi-Move, Prism Medical and Oxford Hoists. As an independent company, it takes great pride in its ability to provide the best solution, whatever the lifting need, and its network of local branches covers the whole of the UK. FOR MORE INFORMATION Tel: 0800 9800 126 info@dolphinlifts.co.uk www.dolphinlifts.co.uk

TLK International Footwear

Specialist in “CELIA RUIZ” Orthopaedic & Comfort Footwear.

Foot comfort and care is always important, more so for customers with diabetic or special sizing requirements. We are pleased to present our range of high tech functionality CELIA RUIZ branded footwear, offering supreme comfort and fitting solutions, along with many innovative features to improve health and wellness. We have been heavily involved with many Primary Care Trusts, developing styles to help reduce the risk of falls in older people. If you looking for good quality, wide fitting comfort shoes & slippers, at reasonable prices, then please contact us for further details.

Go Access ramps and steps can minimize cost per home Go Access ramps and steps provide an alternative to concrete, wood and welded metal frames. The company manufactures and installs adaptable range of modular access ramps and steps for wheelchair and less-abled use. Councils and Housing Associations can maximise yearly budgets and minimize cost per home by purchasing and re-using or renting its ramps, platforms and steps.

Advantages include a modular design which is easily installed at front and back doors in homes and businesses over any surface in one day or less. All modules are easily removed when not needed, and re-used in any configuration.

There is no permanent fixture needed, no welding or construction, with all sections bolting together with basic tools.

Access ramps can be attached to platforms at varying angles, not just 90 degrees, and form a seamless join with door

threshold. They are highly adaptable at the job site, and are easily adjustable from 75mm to 150mm. Available in kit form or as individual pieces, additional parts are readily available and kits can be joined together to make any configuration needed. Gates can be added to any platform, and the company can install onsite or can train clients’ own technicians to do so. Optional ‘buy-back’ on access ramps and step modules is also available.

FOR MORE INFORMATION Tel: 01275 877630 enquiries@goaccess.co.uk

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SOLVED. with the PORTA BARIATRIC portering chair to carry patients up to 40 stone The robust, semi-nesting PORTA BARIATRIC solves the problem of transporting heavier patients and optimises limited space.

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Tel: 01706 260949

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HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

OBESITY MANAGEMENT

HITTING THE RESET BUTTON?

Obesity Management

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Considering the range of health problems associated with obesity, weight loss surgery is an economical alternative for the NHS says obesity expert Shaw Somers, who developed The Sudbury Clinic, a specialist centre for both private and NHS bariatric patients.

Written by Shaw Somers

Considering Britain’s current obesity epidemic, it’s essential that healthcare providers focus on the facts of treatment options and cost effectiveness of these options. Current data clearly demonstrates that the option of weight loss surgery should be available on the NHS, free to those who most need it.

Ultimately weight-loss surgery is an economical alternative for the NHS, when considering the health problems associated with obesity. These health problems include high blood pressure, diabetes, asthma and arthritis; ailments which exhaust more NHS resources over a person’s lifetime than a ‘oneoff’ weight loss procedure. One of my patients suffered from obesity related type 2 diabetes and had been taking medication from the age of 15. At the age of 24 she decided to have gastric bypass surgery and she has not needed to take the medication since. She now has the regular blood sugar levels of a non-diabetic person. The remission of chronic health problems through weight loss surgery is often overlooked, and they are important considerations when examining the current pressure on the NHS as a result of the UK’s ever growing obesity epidemic.

PATIENTS RESPONSIBILITY? Too many often health authorities treat morbid obesity as the patient’s responsibility, but it is clear that what is needed is a co-ordinated approach to deal with the problem. For most obese people weight loss surgery is the last and only resort. Many of the patients I see complain that there is nothing else available and nothing more they can do. They have tried almost every diet available without success, and weight loss surgery is the only option for them to become healthier and happier people.

The development of intermediary treatment options remains an essential, but elusive goal.

Often I find that the patients I am treating have an issue with food that is ‘in built’, and it is an issue which has its origins

Education is key. When it comes to childhood obesity in the UK, there is a lost generation of children who are totally uneducated when it comes to what they eat.

from an early age. The issue has become one that unfortunately they can no longer control or manage on their own. They need the support of the NHS for the specialist care, and if necessary surgery to help them and, in essence, to hit the reset button.

Up to a third of our children are over-weight.

Education is therefore the key. We need to go back to basics and educate people about the foods they are consuming and how to eat properly. When it comes to childhood obesity in the UK, there is a lost generation of children who are totally uneducated when

it comes to what they eat. Simultaneously, children at this age are not getting the correct amount of exercise. Aside from sports lessons at school, these children have no need to exert themselves in any way. This age of convenience means that children are driven to school, play on computer games and have no drive or encouragement to get outside and run around. The NHS cannot afford to have another generation with no knowledge of food. If we ignore this problem, the obesity crisis we are facing will become even more severe. E

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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Emergency Services Show

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

EMERGENCY SERVICES SHOW

EMERGENCY SHOWCASE

Emergency planning professionals meet at Stoneleigh Park, Coventry on 21-22 November

STONELEIGH PARK | COVENTRY 21-22 NOV 2012 The UK's only annual multi-agency event The Emergency Services Show is the UK's leading annual event bringing together all the emergency services, attracting buyers, procurement managers, planners and operational staff.

Entry to the exhibition is FREE OF CHARGE for all visitors. Online registration will be live from May at www.emergencyuk.com/hba Make sure you are there to see the latest in: • Communications & IT • PPE • Search & Rescue • Medical supplies • HazMat • Vehicles & accessories • RTC • First response • Training • Plus all other equipment and products for the emergency services

www.emergenc yuk.com/hba

SAVE THE DATE Wed 21 – Thu 22 Nov 2012

ESS is organised by

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ESS is supported by

HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

As funding continues to be slashed as part of the Government’s Comprehensive Spending Review, pressures still remain for emergency services across the UK to make significant savings, while continuing to deliver high quality services for the communities in which they work. Recent and forthcoming events, such as the London 2012 Olympics and Paralympic Games, are also opening the discussion once again around the importance of interoperability within the blue light services. As a result, there has been a rise in collaborations between neighbouring police, fire and ambulance services as they continue to improve efficiency in the delivery of key front line services. These partnerships aim to ultimately improve emergency services through more effective and efficient use of resources – from staff, buildings and IT & communications to vehicles, equipment and training.

NEW IDEAS The Emergency Services Show 2012 is the ideal place to explore new ideas and initiatives in delivering efficient and effective emergency planning, as well as networking with like-minded professionals to discuss collaboration, ideas and initiatives focused on improving public safety. With over 4400 visitors attending last year’s event, the show will be a key event for anyone involved in emergency planning, response or recovery, both in the UK and abroad. This year, the event will take place on 21st and 22nd November at Stoneleigh Park, Coventry.

Commenting on last year’s exhibition, Katie Wallis, Thames Valley Police, said: “The show was fantastic, the high levels of diversity among the different services coming together was phenomenal. I thoroughly enjoyed myself and look forward to next year’s show.”

Robert Lankford, emergency planning officer, said: “The Emergency Services Show is a one-stop-shop to allow for networking, purchasing and learning to develop the emergency services.”

EXHIBITION The exhibition will feature three indoor halls and an outdoor exhibition area giving visitors the chance to meet specialist product and service suppliers. There will also be plenty of product launches at the show and a chance for visitors to look at budget savings.

Over 400 exhibitors attended last year’s show and with five months to go, 320 exhibitors have already confirmed to attend this year’s exhibition, offering visitors the chance to view the latest security equipment and services from a range of leading companies. Some of the market leaders on display at this year’s exhibition will be: Babcock, British Red Cross, Emergency Planning College, Falck, Government Decontamination Service.

The show’s Emergency Response Zone will once again feature exhibitors from police, fire and rescue, ambulance, professional, government and voluntary organisations from around the UK. This area demonstrates to visitors the capabilities of partnering agencies and the voluntary sector. Live demonstrations at the show will also provide a unique opportunity to see the latest equipment in action – in 2011 the show featured a public order water cannon from the Police Service of Northern Ireland. Expect more surprises at this year’s show.

FURTHER INFORMATION www.emergencyuk.com

OBESITY MANAGEMENT E EPIDEMIC numbers. The opening of The New figures highlight Sudbury Clinic signifies the UK’s “Often I ts n e ti that over a quarter of acknowledgement of a new a p t find tha women and a fifth of way to manage obesity.The h it w e u men in the UK are have an iss n built’, clinic has been physically ‘i obese. Britain’s obesity designed with bariatric food that is n issue epidemic is at an patients in mind. The center a and it is all-time high. Unless offers a welcoming, safe s in g ri o s the NHS recognise and inclusive environment which has it early the need to actively for patients. With specialist n om a fr address the problem design features such as larger age” and acknowledge that we doorways and sofas that have been need investment in tackling designed subtly, to ensure that those obesity, we will see these figures rise using the clinic receive the very best care. significantly in five years’ time. As a result we will all be financially obligated to deal with the HOMELY ENVIRONMENT consequences of an even greater problem.

The clinic offers a homely environment dedicated to both NHS and private patients SPECIALIST CARE who are having, have had, or are considering Streamline Surgical, the specialist partnership I bariatric surgery. We want our patients to co-founded in 2006, which has now performed feel that they have somewhere to go that over 4,000 such operations, is dedicated to is designed to make them feel comfortable, providing specialist metabolic and bariatric and can accommodate their needs in a surgical care for NHS patients. In light of subtle way. Centers like the Sudbury Clinic these recent figures we have developed The have long existed in America, and with Sudbury Clinic, a specialist centre for both the obesity epidemic in the UK growing private and NHS bariatric patients. With rapidly, it is important that we offer a thousands of weight loss operations carried concrete support network for our patients. out each year, The Sudbury Clinic will be at Given the current obesity epidemic in the the forefront of the obesity crisis, paving the UK, and the pressures that puts on the NHS, way for obesity treatment in the UK. This type I think that the demand for such clinics is of clinic has long existed in the US in large likely to increase to a great extent. L

About the author

Obesity Management

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Shaw Somers is a specialist upper gastrointestinal and bariatric surgeon with Streamline Surgical. He has over 14 years of consultant experience. His surgical expertise has developed through an impressive caseload, and has evolved into specialised care of complex upper GI patients, including the management of bariatric-metabolic surgery. He co-hosts Channel 4’s The Food Hospital, a programme which examines the science behind using food as medicine.

Hill & Hill Design - curtains Clos-a-mat’s state-of-the and furniture for healthcare art inclusive toilets Hill and Hill Design is a family business run by sisters Jane and Mary, supplying furniture and curtains to hotels and the healthcare sector.

Jane has traded for over 25 years designing and supplying ‘top end’ furnishings to country houses across Derbyshire and Mary as a qualified interior designer has worked with a bespoke furniture company. Their combined skills have come together to create Hill & Hill Design.

Jane says: “Creating the ‘hotel look’on a tight budget has been quite a challenge, but our order book is very healthy and we have many happy customers who return for their next project”.

According to Mary: “Our overheads are virtually nonexistent so we are able to pass huge savings onto our customers without compromising on quality.”

Jane and Mary are ‘hands-on’ with each project from the minute they meet you through to hanging the curtains. No job is too small or too large, and design advice and mood boards are free, with meetings never rushed.

Hill & Hill offers a trial room set for larger projects, so if potential clients don’t like what they see, the company simply removes everything.

FOR MORE INFORMATION Tel: 01246 591549 info@hillandhilldesign.co.uk www.hillandhilldesign.co.uk

A nursing home that prides itself on providing quality care with dignity has taken its ethos to a new level, by becoming the first in Ireland to install ‘state of the art’ inclusive toilets.

Glenashling Nursing Home’s 25 bedroom extension is the first of its type in Ireland to be built to PassivHaus standards. The facilities encompass a Clos-o-Mat Lima Lift height adjustable ‘wash and dry’ toilet and another toilet with a Clos-o-Mat Palma ‘wash and dry’ toilet with Aerolet toilet lift, all supplied by Total Hygiene.

The Clos-o-Mat Lima Lift can be used as a conventional WC but can be raised or lowered to suit the user, and features built-in douching and drying. If the user remains seated after toileting, pressure on the flush pad triggers simultaneous flushing and douching, followed by warm air drying. As a result, people with issues affecting manual dexterity, balance or mobility can toilet unaided, without needing a carer to assist

them with personal hygiene.

The Clos-o-Mat Palma offers the benefits of the Lima Lift, but is set at a fixed height.

Today, over 40,000 Closo-Mats are installed in domestic and commercial environments, some of which are still in daily use some 30 years after first being fitted.

FOR MORE INFORMATION Tel: 0161969 1199 info@clos-o-mat.com www.clos-o-mat.com

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In the fight to gain effective infection control, innovation is key. Starting with Florence Nightingale’s far-reaching reforms in the early 20th Century, and culminating in the wealth of training and education delivered in today’s hospitals, every healthcare professional should be acutely aware of the need to continue to make improvements and reduce cases of healthcare-acquired infection (HCAI).

The most recent report from the Health Protection Agency (HPA) shows that there are still many tough challenges to be overcome. Rates of MRSA in hospitals have fallen significantly in recent years, but over 6% of patients in England are still acquiring some form of infection during their stay. Newborns and the elderly are the most likely to contract HCAIs, with cases of infection most common in intensive care units and surgical wards. And it is in these specific clinical areas that Medstrom is leading the way.

Medstrom believes that innovation in technology and engineering will always play an invaluable role in making the hospital environment safer, easier to clean and, ultimately, less prone to the spread of infection. The new specialist paediatric ICU cot with 360-degree patient visibility, X-ray and accurate weigh scales is just one example of the advancements being made by Medstrom in this field. This state-of-the-art cot is specifically designed to aid in infection prevention, with features like transparent side rails, fully moulded base and IP66 ratings making it second to none when it comes to ease of cleaning.

Another part of the clinical environment where inventive technology and design can greatly contribute to the prevention of infection is storage, medicine and clinical carts. Medstrom’s Over-Tour range features a unique monocoque (one-piece) design that ensures

Fight infection risks with innovation

complete access to all surfaces for cleaning. As each cart has no joins, crevices or hard-to-access areas, cleaning is quicker and more thorough saving precious clinical time.

Additional protection in the fight against infection is available, with the option to have the product impregnated with Microban®. Driving Microban® into the polyethylene during the moulding process ensures it lasts the life of the product, and therefore works continuously to inhibit the growth of microbes, such as bacteria, mould and mildew that can cause stains, odours and deterioration of a product.

Medstrom’s Zerofire range of technical storage solutions can be completely dismantled for cleaning with all lightweight parts compatible with stream cleaning autoclaves or tunnel washing. This new and unique storage solutions is completely customisable and will suit any clinical setting.

With Medstrom’s range, and accompanying innovative products and services, the fight against infection can be won. Find out how your hospital can benefit by contacting Medstrom today.

Telephone: +44 (0)845 3711717 Email: sales@medstrom.co.uk www.medstrom.co.uk

2

3

In the continued fight against infection, hospital surfaces that come into constant human contact have a critical part to play. Our products are uniquely designed to help you, with innovative modular and monocoque designs that allow complete access to all surfaces for cleaning, with no joins or crevices to harbour germs.

1

Speak to Medstrom today to find out more about how we can help you in the fight against infection with our innovative products and bespoke services.

Medstrom – Ranked 6th in the Sunday Times Fast Track top 100 companies 2011 - 2012

1 Over Tour carts are made with a one piece monocoque design offers a strong unbreakable surface with no joins or crevices to harbour potentially damaging bacteria.

2 An innovative ICU cot with plexiglass side rails and head and foot boards offering 360 degree visibility and access.

3 Zerofire is a customisable technical storage solution that can be completely dismantled for cleaning with all lightweight parts compatible with stream cleaning autoclaves or tunnel washing, this new and unique storage solution suits any clinical setting.

Tel: +44 (0)845 3711717 Email: sales@medstrom.co.uk www.medstrom.co.uk

Health

Fight infection with hands-on innovation from Medstrom

INFECTION CONTROL

PREVENTING SURGICAL SITE INFECTIONS

The outcome of a patient’s surgical experience is influenced by the competence, knowledge and skill of application for aseptic technique by perioperative staff, writes the Association for Perioperative Practice In less enlightened times, the risk and impact of infection made surgical intervention virtually a last resort option. If the patient survived the operation, infection and death usually followed. In the late 19th century, Joseph Lister applied Pasteur’s theories to surgical sterility, and the breakthrough in our understanding of infection prevention and control in the surgical setting had begun.

Great advancements in knowledge and innovations in surgical practice through the 20th century made the use of prophylactic antibiotic drugs, heat sterilisation of instruments and microbial barriers, universal.

Yet the incidence of surgical site infection (SSI) remains a pressing healthcare concern.

These advances in knowledge and innovations

have resulted in an aging population who often require complicated procedures such as hip replacements whereas SSI could prove disastrous. Many elderly patients requiring surgical intervention have conditions that predispose the risk of SSI. This situation demands meticulous surgical practice to prevent any additional risk to these compromised patients.

IMPACT ON PATIENTS According to the National Institute for Health and Clinical Excellence’s 2008 data, surgical site infections account for up to 20 per cent of all healthcare associated infections (HCAIs).

At least five per cent of patients undergoing surgery develop a surgical site infection.

The impact on patients of contracting an SSI is considerable. In 2009 the World Health Organisation (WHO) found SSIs increase the time patients have to stay in hospital; they push up mortality rates and result in higher rates of re-admission to hospital, post discharge.

These issues continue to be key concerns for The Association of Perioperative Practice (AfPP). Our aim is to advance health by improving patient care in the perioperative environment. We aim to raise standards

Infection Control

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

and promote best practice through training and education and offer frequent study days dedicated to surgical site infection for our membership of theatre practitioners.

Good infection prevention and control are vital to ensure that people who use health and social care services receive safe and effective care. To be effective, prevention and control of infection must be part of everyday practice and applied consistently by everyone. Perioperative practitioners have a professional duty of care to their patients to minimise the risk of them acquiring an infection and are arguably at the frontline of policy procedures set out for practitioners.

CODE OF PRACTICE All four countries in the United Kingdom adhere to the requirements set down by their own Code of Practice. In England the prevention and control of infections and related guidance (DH 2008) applies to registered providers of health and adult social care. It sets out 10 criteria against which a registered provider will be judged on how it complies with the registration requirement for cleanliness and infection control (see panel text below).

Providing a safe environment for the E

Registration requirements - ten criteria The registered provider needs to demonstrate: 1. Systems to manage and monitor the prevention and control of infection. These systems use risk assessments and consider how susceptible service users are and any risks that their environment and other users may pose to them.

2. Provide and maintain a clean and appropriate environment in managed premises that facilitates the prevention and control of infections.

3. Provide suitable accurate information on infections to service users and visitors.

4. Provide suitable accurate information on infections to any person concerned with providing further support for nursing/ medical care in a timely fashion.

5. Ensure that people who have or develop an infection are identified promptly and receive the appropriate treatment and care to reduce the risk of passing on the infection to other people.

6. Ensure that all staff and those employed to provide care in all settings are fully involved in the process of preventing and controlling infection.

7. Provide or secure adequate isolation facilities.

8. Secure adequate access to laboratory support as appropriate.

9. Have and adhere to policies, designed for the individual’s care and provider organisations that will help to prevent and control infections.

10.Ensure, so far as is reasonably practicable, that care workers are free of and are protected from exposure to infections that can be caught at work and that all staff are suitably educated in the prevention and control of infection associated with the provision of health and social care.

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

HD Services

Providing high quality, single-use medical & surgical devices Specialising in... l l l l l l l l l

Needle-free Devices & Accessories Regional Anaesthesia Enteral Feeding Vascular Access IV Management Theatre Products Tissue Adhesive Custom Packs Neonatology.

Contact us today on 01793 748830 (quote ref: AD33) to discuss how Vygon can help you dramatically reduce your Trust’s infection rates.

Or scan me to find out more online.

T: 01793 748830 @vygonuk

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E: marketing@vygon.co.uk

HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

n Safecontractor

accredited n £5m public liability cover n CRB checked n Experience in Health Sector: references available n Exterior and interior window cleaning; cladding; gutters. n Surrey, West Sussex, NE Hants, Berks, London.

01252 315905 / 07867 525550 email:support@hdwindowcleaning.co.uk

www.hdwindowcleaning.co.uk

INFECTION CONTROL

The highest level of assurance that an object is devoid of viable microbes is in single use items.

There is some value in sterilisation, particularly where single use is not possible. However this may damage the product.

E patient is best achieved by maintaining asepsis and limiting the risk of contamination.

Measures to prevent surgical site infection include the provision of medical devices, supplies and equipment which are free of microbial contamination at the time of use.

The highest level of assurance that an object is devoid of viable microbes is in single use items. There is some value in sterilisation, particularly where single use is not possible, however this may damage the product. The basic principles of aseptic technique prevent contamination of the open wound, isolating the operative site from the surrounding non–sterile physical environment, and create, maintain and promote a sterile field so that surgery can be performed safely.

SKIN FLORA The majority of wound infections are associated with the patient’s own skin flora.

The skin cannot be sterilised and therefore

has to be correctly prepared to reduce the risk of surgical site infection. The purpose of skin preparation is to remove dirt and debris from the patient’s skin, reducing the number of microbes present. Pre-operative cleansing of the skin also inhibits the regrowth of further micro-organisms and reduces the number of organisms entering the wound site, thus reducing the potential of surgical site infection. Also there is a programme of preoperative screening for MRSA (The Department of Health’s Directive 2006). A study by Darouiche et al (2010), published in the New England Journal of Medicine found pre-operative cleansing of the patient’s skin using chlorhexidinealcohol was more effective in preventing surgical site infection than povidine-iodine, following clean contaminated surgery. A sterile field is created by providing a barrier between sterile and non-sterile areas, thereby reducing the risk of surgical site infection. L

Fix two-year cash release savings with Vernacare Bolton NHS Foundation Trust has agreed an exclusive two-year partnership with medical pulp supplier Vernacare to release savings of over £20,000 across two years and benefit from UK kite marked quality standards.

Vernacare’s single-use urinals, bedpans, washbowls and other products will continue to be used, helping the hospital to maintain excellent standards of infection prevention and achieve the highest standards of patient care.

“The two year cost-reduction agreement on a high volume product such as medical pulp helps us to meet savings targets and improve budgeting”, said Darren Phipps, procurement projects manager for Bolton NHS Foundation Trust. “It’s rare to achieve a two-year price commitment and we’re confident that we’ve agreed a good price. We’ve purchased Vernacare pulp for many years and the product performance has always been excellent.”

Julie Dziobon, matron for

About the AfPP

infection control, said: “We trust Vernacare’s medical pulp to never leak and to do the job it’s designed for. The quality is outstanding and helps us to achieve excellent standards of hygiene.

Vernacare, the only company to provide the complete single use system manufacturing the market leading Vortex Pulp Disposal Unit, recently announced that it was reducing its medical pulp prices by up to 19 per cent to provide the NHS with cash savings totalling £1.5 million per year guaranteed through to 2014.

FOR MORE INFORMATION Tel: 01204 555999 info@vernagroup.com www.vernacare.co.uk

Infection Control

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

PATIENT OUTCOMES Ultimately, the outcome of a patient’s surgical experience isfor influenced by The Association Perioperative thePractice competence, and skill has knowledge around 6,500 of application for aseptic technique by members throughout the UK and perioperative Therefore overseas. staff.

It accounts foreveryone around 30 in the in the and preparation perteam centinvolved of all nurses about 10 andper performance of surgicaldepartment procedures cent of operating is responsible for providing practitioners working ainsafe theatres. environment for the patient.

Headquartered in Harrogate, North Yorkshire, AfPP produces a wide range of publications which offer guidelines, advice or recommendations for best practice in operating departments.

Regular publications include the monthly Journal of Perioperative Practice and AfPP newsletter. The association offers its members the provision of professional indemnity insurance and access to a free employment legal helpline in addition to a professional and clinical advice service.

AfPP’s Annual Congress takes place during October in conjunction with the largest medical devices exhibition in the UK. For further information visit www.afpp.org.uk

Distel - the new name for Trigene Advance disenfectant for the NHS Leading high level disinfectant Trigene Advance has been renamed Distel by Tristel Solutions and coincides with a change of distribution channel for the product range within the NHS. As the manufacturer and owner of the formulation since July 2009, Tristel had previously used a third party distributor to market the Trigene family direct to the end user but this will now be done directly through the companies 14 strong field sales team and through specially selected medical wholesale suppliers.

Distel provides everything you need in a high level disinfectant; excellent efficacy, easy to use, safe to handle, versatile in use and does not corrode. There are two fragrances and two simple dilutions which cover all applications; 1:10 for high risk

areas and 1:100 for general use.

Distel comes in one and five litre containers in concentrate form and is also available as a 500ml trigger spray pre-diluted at 1:10.

The Distel formulation is also available in two sizes of high level disinfectant wipe drums.

With a wealth of experience supplying the NHS and private healthcare institutions, the Tristel team are best placed to assist you with your infection control requirements.

FOR MORE INFORMATION Tel: 01638 721500 mail@tristel.com

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01788 816192 We are a privately owned, Warwickshire based company providing a caring and professional service. We do not offer an emergency service, we provide a uniformed and specialised private ambulance service. Our aim is to give a careful, understanding, prompt and comfortable service and we have gained a reputation for providing consistently high standards.

This involves providing vehicles and staff able to transfer stretcher, wheelchair or walking cases. We are available for a variety of purposes, for example: n Transfers to and from hospital outpatient appointments n Transfers to or discharges from hospitals n Local and long distance disabled and patient transport nationwide

Our team aim is to treat each passenger as an individual. Our priority at all times is our passengers’ comfort and peace of mind and we aim to give a service that exceeds our clients’ expectations.

Our crews have first aid training and are trained to administer oxygen if necessary. All posts within Phoenix Private Ambulance Service Ltd are subject to Criminal Records Bureau enhanced checks and we are registered with the Care Quality Commission.

Our vehicles are regularly inspected and maintained to a high standard to comply with the standards set for all private hire vehicles. Our stretcher vehicles are equipped with up to date stretchers and lock systems tested to meet BS EN 1789:2000 standards. Wheelchair restraints conform to the dynamic test requirements of ISO 10542-1.

Our fleet is based in Leamington Spa and although most of our work is centred around the Midlands we are able to provide transport anywhere in the UK.

FOR MORE INFORMATION www.phoenix-ambulance.co.uk or call 01788 816192

AMBULANCES

Ambulances

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

WORKING TOGETHER PIPEDREAM OR REALITY?

In five years England will have a national ambulance service bringing together as business partners the best skills and resources of the NHS and the independent sector. This is neither a pipedream nor is it a reality but the reforms of the state health service now make the prospects of a closer working relationship between the two more of a possibility than ever before. Just a few years ago it would have been inconceivable, even to have thought about such a situation but now healthcare industry watchers see it is as one future outcome of the Coalition Government’s reforms which are creating the most fundamental change that the public health service has undergone since it was established nearly 60 years ago. How the NHS will end up in the future under these reforms is still a question to be answered; but their inevitable consequence is that the market will be opened wider for independent providers despite the continuation of political and professional resistance which we have witnessed in both Houses of Parliament before they were passed on to the statute books.

Bob Hudson a professor in the school of applied social sciences at University of Durham puts it this way: “The changes have been sold as a radical dose of decentralisation – local GPs to become commissioners of healthcare, local HealthWatch bodies to look after patient interests, local foundation trusts with greater freedoms and new roles for local government through health and wellbeing boards.

“In reality these measures are meant to be of much less significance than the centralising powers of the NHS commissioning board and the new roles for Monitor in setting up a market in healthcare, but in the right circumstances they could be the entree for local resistance to market encroachment.”

David Davis, director of communications, Independent Ambulance Association

Heathcare reforms are creating both challenges and opportunities for the independent ambulance sector to work with the NHS, explains David Davis, director of communications at the Independent Ambulance Association, which formed in January this year to represent independent ambulance companies regulated by the Government’s Care Quality Commission.

STRONG RELATIONSHIP The independent ambulance sector is well placed to become a beneficiary of the reforms. In recent years it has built up a strong working relationship with the NHS as its customer for different patient transport services (PTS) - it has been calculated that today private companies are responsible for around 50% of all hospital journeys in England, taking patients to and from hospital for clinic appointments, supporting accident & emergency departments during periods of peak demand, and providing specialist transport for bariatric and high dependency cases.

Putting a monetary value on the work is difficult with any degree of accuracy because the role and scope of PTS has historically not been given the same attention as the urgent and emergency services. According to available E

“In the coming financial year, many of those registered to provide services will be subject to an unannounced inspection”

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

AirMed - perinatal and critical care transfers AirMed is the UK’s leading fixed wing air ambulance company. Based out of Oxford with a fleet of six air ambulance aircraft, it is ideally placed for worldwide operations.

All members of the team are highly trained in aeromedical operations and cover specialties such as obstetrics, paediatrics, neonatalogy and intensive care. AirMed transported 600 patients in 2011 with over 32 per cent being critical care.

These transfers ranged from secondary specialist transfers within the UK to emergency medical evacuations from places like Uganda, Ascension Island, Kazakhstan and Goa. AirMed is registered with the Care Quality Commission (England) for all of the regulated activities required to enable it to provide full medical care on board the aircraft for intensive care transfers. AirMed is also a fully approved provider to the NHS and MOD.

Software Solutions

AirMed’s perinatal service was launched in March 2011 and since then has transported over 40 high risk obstetric and neonatal cases, including two sets of twins. AirMed has three fully integrated incubator systems (2 BabyPods and 1 Drager), allowing it complete flexibility in the carriage of mother and baby, either in-utero or following birth.

AirMed can provide all of your aeromedical training needs as well as your aeromedical transport requirements.

FOR MORE INFORMATION Tel: 01865 842887 charters@airmed.co.uk www.airmed.co.uk

PEOPLE, PLACES, PROBLEMS 3 Ambulance Emergency Dispatch & Control 3 Non Emergency Patient transport 3 Nursing Domiciliary Visits 3 Call Centre Applications 3 Fleet Management The systems of choice for health professionals Over 14 million patient journeys are handled annually by Cleric systems

visit us at www.cleric.co.uk

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    

                                                       

                                    

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HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

AMBULANCES E official information* the 2009-10 figures for urgent and emergency services show they handled 7.9 million emergency calls and spent £1.5 billion on their services; it is estimated that the services impact another £20 billion of the NHS budget.

In a report, Medical Services Limited, an independent PTS provider, says that the annual budget for NHS patient transport services has been estimated at between £250-£350 million in England. A more exact value is problematical because most of the NHS ambulance trusts that still provide the PTS in their patch roll the budget for non-emergency transport in with the urgent and emergency, making it difficult to pinpoint a precise number.

Only three of the eleven NHS Ambulance Trusts reported their PTS activity separately in their 2010-2011 annual reports: The North West Ambulance Service Annual Report states that the turnover for patient transport is £41million and they manage two million patient journeys a year; their website states that they have the largest patient transport service in the country and that it equates to approximately 20 per cent of the total. By extrapolating those numbers Medical Services estimates the size and value for patient transport services nation wide to be approximately £200 million and affect 10 million patient journeys a year.

While urgent and emergency calls are vital, patient transport actually serve a far greater number of people across a range of services and has a major impact on the wellbeing of patients across the country. It is difficult to estimate what domino effect patient transport services may have on the rest of the NHS – the huge number of patients and NHS staff affected by the timely and safe delivery of patients to and from their appointments and clinics is incredibly important.

The reforms present the independent ambulance sector with both a challenge and an opportunity. Firstly, its role and contribution to the nation’s public and private healthcare needs to be better recognised by the legislators and contract commissioners; that’s a key objective for IAA, which was set up in January this year as a not-for-profit trade association for companies registered by the Government’s Care Quality Commission.

The introduction of CQC registration in April 2011 has helped in this cause because it gave independents equal billing with the NHS ambulance service in that both are now regulated under the same terms and conditions. To date the CQC has registered 244 independent ambulance providers.

Most independent ambulance providers are now through the registration process, which only happens once, and they now will be subject to ongoing compliance monitoring.

CONTINUED INVESTMENT In the coming financial year, many of those registered to provide services will be subject

Ambulance Trust

PTS Turnover

Total Turnover

PTS as %

North West

£41 million

£253 million

16%

South Central

£9.6 million

£145.6 million

7%

Great Western

£7.4 million

£86.3 million

9%

Ambulances

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

To grasp the opportunities the reforms offer, independent companies will have to continue to invest in training, employ more professionally qualified people, adopt new technologies and learn how to work with the NHS

to an unannounced inspection and all independent ambulance providers will be inspected within the next two years. To grasp fully the commercial opportunities the reforms offer, the independent companies will have to continue to invest in training, employ more professionally qualified people, adopt new technologies and most importantly learn how to work with the NHS – the customer which will become an even tougher competitor.

Joining the established independents will be new entrants to the PTS market – companies with expertise in transportation and logistics which will acquire clinical resources by acquisition.Managements will need to be innovative and think laterally because under the new regime NHS trusts will be bidding for multi million pound contracts.South Central Ambulance Service is one NHS Trust which has gained success in working with independent companies. In 2011 it was named ‘trust of the year’ based on NHS figures which showed it had the best response times and had improved its percentage of patients

treated without having to go to hospital.Fizz Thompson, the Trust’s director of patient care and deputy chief executive at a recent IAA seminar praised the contribution made by their independent providers and said that by working side by side they were enhancing the patient experience.It seems that a closer more amenable relationship is emerging between the NHS and independent ambulance services.

There will be frowns of disapproval from some quarters within the NHS but SCAS has set a template which many will follow in the years ahead. They will hopefully put aside political mistrust and instead argue that the patient comes first. Those independent provider which demonstrate vision in the way they respond will survive and prosper - others who decide otherwise will probably fall by the wayside. L FURTHER INFORMATION www.iaauk.org * Joint Ambulance Service Network/Nation Ambulance Commissioning Group submission to the PAC Committee report Transforming Ambulance Services

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Induced Energy cookers cater for all requirements Induced Energy has specialised in induction systems since 1991, continuously improving their products and earning an enviable reputation for performance and reliability.

Based in Northamptonshire, the company concentrates entirely on the design, manufacture, sales and maintenance of induction products for professional caterers and is the only such company on the UK. From its comprehensive range of induction cooking hobs to the latest innovation, an induction hot plate for serveries, Induced Energy caters for all prime cooking, theatre cooking and ‘keep hot’ requirements. With sustainability as a key concern for all large organisations, catering professionals are beginning to recognise the energy-saving benefits of induction cooking, where heat is produced directly

in the base of the pan, a standby mode occurs as soon as the pan is removed, and ventilation requirements and cleaning times are slashed.

Export sales are on the increase too with hobs going to China to be mounted under pyrolave, a volcanic stone available in a dazzling array of colours and able to withstand the heat of cooking.

The magnetic field produced by the induction hob passes through the counter and interacts with a ferrous pan on top, producing amazement in onlookers.

FOR MORE INFORMATION www.inducedenergy.com

Deb skincare solutions help increase levels of hand hygiene in the NHS For over 65 years, the Deb Group has been providing skin care solutions in the form of hand hygiene products and dispensers, for all types of workplace and public environments, spanning industrial, commercial, automotive, food and healthcare sectors.

Deb’s skin care solution for the healthcare sector has been specifically designed to satisfy all occupational, community and acute healthcare needs; comprising a complementary range of skin care products and support activities to help raise the level of staff compliance, improve skin condition and reduce the risk of cross-infection.

Deb has gained a deep insight into the factors that affect skin care compliance by working with healthcare professionals to increase levels of hand hygiene for over 20 years. As

such, Deb also offers advice on how to drive improvements and encourage behavioural change amongst colleagues, patients and visitors to prevent the spread of harmful bacteria and viruses.

Based on the Deb Skin Care System™, Deb’s skin care solution integrates with risk management activities including patient care protocols and health and safety procedures; occupational health requirements; and the provision of personal protective supplies.

FOR MORE INFORMATION Tel: +44 1773 855100 enquiry@deb.co.uk www.deb.co.uk

Locally sourced meats.

One to one sales contact.

Purpose built accredited factory.

Call now to hear our weekly special offer.

Daniel Salmon daniel@maloneys.net

01777 870270

Tuxford, Newark, Notts NG22 0NH. www.maloneys.net

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HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

CATERING

Catering

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

STRAWBERRIES IN WINTER? As well as helping to reduce the carbon footprint, there are many areas where the potential for sourcing products locally is by far the best financal option for NHS trusts, according to NHS Supply Chain Taking a trip to any supermarket in the UK is like venturing into Aladdin’s cave. You can buy just about anything you want at any time of the year. It’s easy to forget that this hasn’t always been the case. Before the growth of cheap global transportation and the supermarket giants, people were much more used to eating seasonally and locally.

Of course, a number of other factors have contributed to the ‘no holds barred’ food situation. Convenience, the desire for choice and, ironically, cost – when it’s cheaper to import apples from New Zealand than it is to buy from a supplier down the road, why wouldn’t you? However, whilst this approach might be friendlier on the purse strings, it’s costing the environment dearly and is unsustainable in the long term.

FEEDING THE MASSES As one of the biggest purchasers and providers of food in the UK, spending around £500 million every year serving up over 300 million meals to patients, the NHS is in a unique position to lead by example. A key outcome of the NHS Carbon Reduction Strategy published in 2009 is that the promotion of sustainable food and nutrition throughout the NHS should become the norm. The strategy recommends a number of initiatives to help achieve this, including the use of seasonally adjusted menus and a reduction on the reliance on meat, dairy and eggs.

Additionally, in an independent survey of the general public carried out on behalf of the NHS Sustainable Development Unit at the end of 2011, 92 per cent of respondents stated that it was important for the NHS to work in a more sustainable way, with 75 per cent stating that hospitals serving locally sourced food would improve the patient experience.

So, the necessity to drive sustainable procurement is undeniable. However, the journey to get there is a huge challenge.

That’s where procurement organisations such as NHS Supply Chain can help, working with the NHS and suppliers to deliver sustainable solutions that deliver not only an enhanced patient experience and meet the government’s carbon reduction targets, but also deliver cost savings to trust catering departments.

“In the current economic climate, fresh produce has seen some of the highest commodity price increases over the past few years” explains Kevin Goldfinch, fresh, chilled and frozen produce buyer at NHS Supply Chain.

Local sourcing has huge potential for reducing the environmental impact of food procurement within the NHS, and options are now included

as criteria within NHS Supply Chain’s contract tendering process for fresh produce.

Goldfinch continued: “Through providing an option for trusts to source products from local suppliers, not only do our contracts help to reduce the carbon footprint of trust catering departments, but they also offer the opportunity for cost savings through reduced mileage. Combined with the potential for greater savings through NHS Supply Chain’s range ofprocurement techniques, such as mini competitions and eAuctions, the benefits for NHS trusts are clear on every front.”

Local sourcing from Small and Medium Enterprises (SMEs) currently accounts for over 73 per cent of sales across NHS Supply Chain’s framework agreements covering bread, milk, meat, sandwiches, fruit and vegetables.

This is set to grow further over the next 12 months through increased contract tendering activity in all of the above commodity areas.

“At NHS Supply Chain, we know that local sourcing is not always the most appropriate or viable route for trust procurement” says Goldfinch. “However, there are many areas where the potential for sourcing products locally is by far the best option for trusts – in terms of quality, freshness, the environment and cost. We aim to make the process as simple and straight forward as possible for trusts to help deliver sustainable solutions that work.”

Fruit and vegetable framework. Four suppliers are included on the framework, increasing the local produce offering on this particular contract by 50 per cent. The framework also provides trusts with the potential to achieve savings of up to 10 per cent.

Local sourcing on an individual trust level is a great start in reducing the carbon footprint of the NHS, but by combining requirements and spend, trusts can achieve even greater value from the supply chain. By adopting a collaborative approach with NHS Supply Chain, five trusts within the north west of England recently achieved an annual saving of over 14 per cent on their fresh milk requirements through using the organisations minicompetition and eAuction programmes to rationalise the supplier base on contract. With milk inflation running at five per cent, in 2011, the trusts were keen to secure savings as well as lower pricing on milk for the following year.

Brian Mangan, head of procurement at Wrightington, Wigan and Leigh NHS Foundation Trust, which led the project, said: “Achieving a 14 per cent saving across all trusts in the collaboration was a great result – but given that we were in a rising market for milk, it felt more like 25 per cent.”

With sustainability becoming an even more integral part of public sector procurement in the future, NHS trusts can be confident that NHS Supply Chain is already on the ball – and can help them deliver the sustainable solutions that they need. L

“Five tru within the sts west of En north recently ac gland an annual hieved over 14 pesaving of r their freshcent on requireme milk nts”

KEEPING IT SEASONAL Local sourcing provides an additional benefit of frequently purchasing what is ‘best in season’ – a topic gaining increasing recognition within government ranks. In pro-actively researching the market for each food commodity, NHS Supply Chain has optimised the inclusion of suppliers within their frameworks that have access to local and ‘best in season’ produce. This is helping to support the procurement of fresh sustainable produce and deliver best value to the NHS – a helping hand for local economies.

The recently launched Prepared Potato contract fits this bill perfectly. Covering 10 different product lines, including whole, baby, halves, quarters, diced and sliced, the contract is available to trusts on a national level through their nominated distributor on the NHS

FURTHER INFORMATION www.sdu.nhs.uk www.supplychain.nhs.uk

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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IT NEWS

BCS wants more emphasis on sharing NICE BNF app The National and best practice in IT Strategy Institute BCS, The Chartered Institute for IT, welcomes the publication of the NHS information strategy, ‘The power of information: Putting all of us in control of the health and care information we need’. The Institute supports the strategy that focuses on the operational changes needed to extract the value from information technology and not simply on the technologies themselves..

Dr Justin Whatling, vice chair, strategy and policy, explains: “With some way to go on the efficiency savings required in the NHS, we have reached the point where the focus must now shift from doing more with less to the fundamental transformation in the way we deliver the actual processes of care. Information is central and the NHS information strategy sets the vision for what is required to be achieved.”

The Institute is pleased by the strategy’s adoption of its recommendation that every organisation should have a CCIO, which has since been supported by many organisations such as the Royal College of Physicians, Intellect and eHealth Insider.

The Institute also welcomes clarity on the expected roles of both the centre and the marketplace, enabling the opportunity to spurn a vibrant information market, and a commitment that further capital will be available for investment in information and technology in the coming years. The NHS

information strategy goes a long way in setting out the expectations around data quality and use of data standards to ensure data is of a suitably high quality to effect change.

However, BCS Health would like to see more emphasis on commissioners encouraging the sharing and adoption of best practice in partnership with industry and the third sector, and would like to have seen the strategy place clear obligations on hospitals to digitise their patient records and open these to scrutiny by patients. BCS Health also believes that more work is required to ensure that there is an appropriate regime of penalties and sanctions on organisations failing to comply with data standards. The NHS information strategy should have gone much further in setting out the strategy for interoperability standards.

Mike Sinclair, Vice Chair of Professionalism, BCS Health, says: “We are delighted to see the commitment to grow informatics skills across the NHS generally and to develop the informatics profession across health and social care, potentially supported by accreditation for informatics professionals. However, we would like to see much more emphasis applied to the intelligent customer or commissioner of informatics services in order that we have skilled staff, doing the right thing.” www.bcs.org

for Health and Clinical Excellence (NICE) has launched a free British National Formulary (BNF) Smartphone application for download by health and social care professionals who work for or who are contracted by NHS England. The new app - NICE BNF - has been developed to provide easy access to the latest up-to-date prescribing information from the BNF - the most widely-used medicines information resource within the NHS. It is available to download for free to health and care professionals via the Apple App Store and Google Play Store. Once downloaded and activated, the app does not rely on a network connection and will provide direct offline access to the latest version of the BNF. Eligible professionals who do not yet have an NHS Athens password can register for free online, or directly from their Smartphone

Healthcare IT News

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READ MORE - tinyurl.com/bnqtol8

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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“Thanks to ScanSnap I save time and money!”

Please visit

www.ScanSnapit.com

What can ScanSnap do?

for further information

Speedy and compact scanners for business card to A3 documents • Scan to Folder: Store scans to a folder, network folder, or to SharePoint (PC) or iDisk (Mac) • Scan to Email: Eliminate faxing and share electronic documents over email • Scan Business Cards: Scan business cards and automatically extract contact information • Scan to Print: Use ScanSnap with your printer to create copies • Scan to Word (.doc): Scan directly to an editable Word file • Scan to Excel (.xls): Scan directly to an editable Excel file • Scan to PowerPoint (.ppt): Scan directly to an editable PowerPoint file (Win only) • Scan to Microsoft SharePoint, Scan to SalesForce chatter • Scan to iPhone®/iPad® or Android devices • Scan to Cloud: Scan to Dropbox, Evernote®, Google® DocsTM and / or SugarSync

Adam Claridge-Chang, Wellcome Trust Centre for Human Genetics Simply amazing machine. Makes handling documents almost effortless. Now I have gone nearly paperless in almost everything I do.

Dr. Osman Bhatti, National Health Service, UK The ScanSnap certainly makes scanning literally a snap and not only does it scan fast and accurately, it is so versatile and portable.

Jonathan Jones, Consultant Neuroradiologist, Plymouth Hospitals NHS Trust The good thing about ScanSnap are that they’re quick & reliable so it doesn’t matter if it’s unobtrusively scanning a request form at work whilst I’m discussing the case with the referring clinician or scanning the hefty proceedings a conference.

Martin Pendry, Osteopath, London The three main things that I love my scanner for are: Keeping notes from courses that I attend for my professional development, keeping a record of those statements the utility companies send and keeping receipts of things bought.

Rainer Wolf, Surgeon, Kreiskrankenhaus Grünstadt, Germany A year ago I decided to scan all my documents and store them on my PC to reduce paper and to find them quickly, wherever I am with my Notebook or to save them in the cloud.

Steve Keay, Field Engineer, Healthcare I use my ScanSnap after each visit in my car to email my paperwork whilst out and about which allows me to be more efficient and keep my paperwork up to date.

All names, manufacturer names, brand and product designations are subject to special trademark rights and are manufacturer‘s trademarks and/or registered brands of their respective owners. All indications are non-binding. Technical data is subject to change without prior notification.

Tim Husband, Owner, Tim Husband Hearing Healthcare With ScanSnap I can be in a remote location with my mobile audiology suite, testing kit and ScanSnap and not only can I produce an instantaneous digital copy of any documents on my hard drive but with 3G I can store in the cloud using an encrypted service.

The ScanSnap is incredible for the money and I’d happily recommend it to anyone with similar needs.

HEALTHCARE IT

INFORMATION FLOW

Designed to meet the needs of healthcare practitioners, information users, information and IT professionals and solutions suppliers, the inaugural HEALTH+IN4MATICS Expo in May was considered a success and will continue in 2013 In response to feedback from health professionals and the healthcare IT Industry, Citadel Events launched HEALTH+IN4MATICS 2012 for everyone involved in delivering and making decisions about healthcare, the data that supports care and the systems on which the care of many people depends.

This inaugural two day Expo, which took place at the ICC, Birmingham on 9-10 May attracted over 1,600 delegate registrations, featured over 1,000sqm of exhibition space and delivered presentations from almost 100 speakers.

Analysis of the delegates that attended showed that there was a high proportion of senior management representing 35 per cent of the overall attendance with a further 18 per cent from the C Suite. One in five attendees indicated that they control budgets of over £1m and a further seven per cent have budgets of between £500k£1m. These statistics demonstrate that those attending were there to do business.

COLLABORATION The conference content and format had been given careful consideration. Programme director, John Rayner, director of The Health Informatics Service, is passionate about his

role in the process having worked in the NHS for over 32 years as both a healthcare practitioner and a manager. He first entered the NHS in 1979 and qualified as a Registered Nurse in 1982. With broad NHS management experience gained in Acute Trusts, Health Authority, Strategic Health Authority and Shared Services, over a 15 year period John has managed clinical services, IM&T projects and regional programmes. He has brought his considerable vision of the future of the NHS to bear in the designing a vibrant and relevant programme prepared to tackle the difficult issues.

Speaking before the event, Rayner said: “The stetament that ‘The NHS is going through unprecedented times and as such we must take unprecedented action’ is one that I have heard many times in the last couple of years. The economic challenges are without a doubt quite considerable. The structural and organisational changes described within the current reforms are far reaching and will

Healthcare IT

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

undoubtedly lead to some significant shifts in the way health care is delivered and in the environments in which patients are treated.

Rayner continued: “It is likely that more patients will be treated out of hospital in locations that are more convenient to them.

We will equally see care provided in public places such as pharmacies and supermarkets as patients demand more personalised and customised care. This situation moving forward will present significant challenges to those who commission, provide and support health care in the next few years. As consumers we have high expectations.

We expect those who provide care to have knowledge of our condition and knowledge of our medical history if it has a bearing on how we are to be treated. This presents the informatics community with a number of challenges that will be addressed as a key theme throughout the conference programme.”

“Those who commitny a resources to change of programme bsolutely need to be ad that convince be benefit will high”

PRESSURE “All public services are under considerable pressure to do more with less and to work together to bring about whole systems change. The health care sector must surely work more closely together in order to make the process of care delivery more efficient across the system rather focus on individual organisational success. Whole system E

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

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HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

HEALTHCARE IT E collaboration is required if the system is to survive. A key theme of the conference was to consider how organisations can work more closely together in order to achieve some of these economic efficiencies. The theme of collaboration is also showcased in the way HEALTH+IN4MATICS 2012 has sought to cooperate and collaborate with members of our supplier community. Those on the service side and those on the supplier side must create and maintain more sustainable relationships now in order to succeed in the future. Just like relationships in public services we must develop more sophisticated alliances across the sectors to ensure that both achieve equally. As such HEALTH+IN4MATC provides an unprecedented platform for suppliers and NHS colleagues to describe those relationships and how they have enhanced the patient experience as service and supplier work more closely together.”

STRATEGIC THEMES As a result suppliers and their NHS colleagues took part in a business focused debate covering patient pathways, return on investment, the patient journey and more, supported by informal theatre style areas within the exhibition hall hosting fringe presentations.

Stream one featured keynotes and major scene setters with a host of eminent

speakers including Dame Fiona Caldicott, chairman of the Oxford Radcliffe Hospital, Dr Hilary Jones, TV doctor and broadcaster, Prof Aidan Halligan, director of education at UCLH and Mike Farrar, chief executive, NHS Confederation.The keynote speakers were carefully selected for the diversity of their views but all recognise that the organisations that survive difficult economic times are those that innovate often using technology with the simple ability to embrace change. The content of this stream was specifically designed to be of interest to chief executives, key decision makers and those responsible for strategic change.

Stream two featured the vital VFM test solutions that provide a financial return. In challenging economic times, those who commit resources to any programme of change need to be absolutely convinced that benefit will be high, that solutions will be intuitive and that any investment will provide a return or at very least break even. A compelling business case is often difficult to find. Suppliers were offered a number of presenting opportunities to describe the unique selling point of their solution and how those using the solution are likely to see a return on their investment.

Suppliers and their customers provided financial data based on real savings brought about by the implementation of a solution, way of working or innovative technology.

Healthcare IT

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

This element of conference was aimed at those who commit resources, key decision makers and director level executives.

CLINICAL PATHWAYS The issue of how to successfully change clinical pathways was tackled in stream three, showcasing pathways that have been enabled by technology, information flows and examples of the whole system working together; highlighting how services have moved from secondary care to primary care, from primary care to the patient’s own home and from traditional health related premises to retail providers and the high street. NHS professionals took the lead in this stream, working in close association with supplier colleagues who have provided systems and solutions that have allowed clinical care pathways to change and offering information of interest to personnel involved with strategic change, clinicians and CCG Boards.

Also proving popular were the ‘Icebreaker’ one to one sessions where delegates could meet suppliers in an informal setting for brief exploratory discussions aimed at establishing common ground for further development.

HEALTH+IN4MATICS 2013 will remain at the ICC, Birmingham and will take place on 16-17 April.

FURTHER INFORMATION www.in4matics.co.uk

Wellbeing Software dbMotion virtual patient Solutions - extensive records and interoperability dbMotion™ Virtual Patient experience in healthcare IT The Record Solution provides Wellbeing Software Solutions was formed in 2012 to bring together three leading Healthcare IT companies under a single vision. Our board of directors has extensive experience in the Healthcare IT sector and are committed to developing each company both in its own right and as a combined presence in the market Apollo Medical Systems Ltd Apollo Medical Systems is the leading supplier of Primary care data extraction and clinical audit services to the NHS and the Private Sector in the UK. Working in close partnership with clinicians and leading suppliers, our proven solution extracts data to provide valuable information for GP Practices, GP Consortia, Primary Care Trusts and the Department of Health Healthcare Software Systems HSS is a long standing, experienced and well respected software provider.

We have installations at over 175 sites nationwide, and over 25 years experience of designing, implementing and supporting hospital based information systems, making HSS the largest independent RIS provider in the UK with 80 pewr cent of the market EuroKing EuroKing supplies Maternity departments with flexible, scalable, feature-rich solutions that will help them to provide first class patient treatment throughout pregnancy, birth and neonatal care.

FOR MORE INFORMATION enquiries@wellbeingsoftware.com www.wellbeingsoftware.com

clinicians, nurses, social workers and applications with access to real-time, integrated patient information. dbMotion overcomes the barriers that exist between the various legacy systems and differences in practice found within different health and social care organisations. It is based upon a comprehensive and field-proven health information exchange platform that is both practical and secure. dbMotion is based on a Service Oriented Architecture and provides access to services based on data collected from different clinical and administrative systems. The standardsbased approach to software design enables the reuse and composition of independent applications and systems through various services. dbMotion logically and securely connects data, aggregated from disparate legacy systems, to enable the formation of integrated patient

records - without necessitating modifications to existing systems.

The dbMotion Platform supports multiple use cases and enables the deployment of advanced clinical applications. These capabilities enable healthcare organisations to truly leverage the patient data they manage – for better care and performance. dbMotion provides the flexibility, efficiency and modularity required to successfully address the challenges of performance, quality, patient safety and efficiency.

For further information contact Johan Hjord.

FOR MORE INFORMATION 08000 569580 (UK Freephone) johanh@dbmotion.com www.dbmotion.com

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Good posture, hygiene, comfort, practicality and durability where it’s required most.

Affordable seating for office, bedside, consulting and waiting room applications...

chair Aalborg chair is ideal for a wide range of applications including waiting areas, nursing stations, reception and admin use, and as bedside seating.

• Encourages an alert and upright posture, easy to get up from.

• Available in several heights, including versions with detachable upholstery and arms.

• Supplied on rails, gas lift or fixed bases.

• Strong and damage resistant.

• Moulded in antimicrobial plastics, the seat provides comfort and wipe-clean hygiene.

• Compact storage.

saddle The benefits of saddles have been recognised over many years and include: • Comfort both during and after long periods of use.

• Promotes a balanced and upright posture.

• Reduces back pain.

• Can be mounted on fixed height (with or without footrests), or to gas lift bases.

• Stores usefully under a desk or table.

The Aalborg saddle can be used by young or old, by large or small as a single component for simplicity, durability, low cost and hygiene.

For news and details... www.aalborgdk.com The Aalborg range of furniture is available worldwide. Please contact us • To arrange a product demonstration • For detailed product information • For details of your nearest approved stockist.

T: +44 (0)7768 931016 or +44 (0)7800 912426 E: info@ah07.com

HOSPITAL FURNITURE

CHOOSING THE RIGHT FURNITURE

understanding of the importance of posture.

We need to ask a very few basic questions before choosing a chair, or a desk, or bed or just about anything for your hospital or yourself. And be sure to ask specialists, those used to results. The term ‘ergonomic furniture’ is a term widely misused and many ergonomists used to unrelated issues, have very little understanding of posture.

Hospital furniture needs to be special for the benefit of both visitors and staff. It’s better to ask opinions of all user sectors and not assume one person knows it all Hospitals are places we attend hoping to see an improvement to the well-being of either ourselves or of others. Our perceptions of the environment, the furniture and the equipment, must make a positive contribution to an encouraging atmosphere.

Cleanliness is essential. The interior and contents must be easy to clean, so the choice of colours, of materials and of surface textures have to make this evident, to inspire confidence. New hospital buildings are designed to have smooth surfaces without nooks and crannies to harbour germs, a feature not always possible with complicated equipment although this should be an aim.

Furniture in waiting rooms is just as important as ward furniture. Upholstery, armrests and especially surfaces contacted by hands must be easy to clean. Upholstery and many fabrics have an unhelpful propensity for the storage of germs and be either avoided whenever possible or able to be simply replaced if not.

Most applied surfaces can be obtained with anti bacterial qualities, and chairs need not have absorbent upholstery or be upholstered at all provided the seat shape promotes comfort and good posture. Clearly tall and heavy persons need higher seats than do smaller persons and children. The elderly or infirm find a higher seat with armrests more easy to get out of. Since waiting times can be long, the importance of good seating increases and catering for special individuals is less easy but still needs to be tackled.

Seating for patients can be tailored to individual need, but as space is often constricted, saddle stools or seat perches for visitors can save space and be adequately comfortable.

The design of hospital beds has come a very long way and today there are many fine designs with electric lifts to make life easier for the nurses and more comfortable for a range of patients and disability. With huge improvements to battery technology and of control systems, economies of time are likely in the future from the design of bed routing systems along pre-destined routes.

STAFF FURNITURE We’ve discussed the ‘visitor’s’ furniture but staff also need consideration. A workstation or desk which occupies a small space and can be shunted or wheeled away to relieve

clutter is helpful for nursing staff or doctors.

Frequently there is no need for seating provision for visiting doctors or surgeons to write up patient notes, and a high desk with a folding top might be all that’s needed.

Wherever we go, there are times we just need to sit down or to lie down and the reason should determine the shape of chair or repose. When we eat the ability to digest is important and so we should avoid sitting too low down since this reduces stomach capacity and hinders the digestive process. But often the height of a dining chair is the determinant of not only how high but indeed how we sit.

The average adult is taller now than 50 years ago so both the chair and the table should

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GETTING WHAT YOU NEED If you are a doctor, a nurse or an administrator you will have a good idea of the sort of equipment you would like to see in a hospital.

Each is likely to place a range of sometimes conflicting values on the selection, and reading catalogues from suppliers might just confuse. Better to ask questions or even form a committee - all those likely to have use or contact with it - and each make a list of needs for an experienced industrial designer to see and to rank in order of benefit. Best to ask opinions of all user sectors and not assume one person knows it all. Furniture need not be hugely expensive - but mistakes are.

There might well be items which tick most boxes. However so many new and improved materials and objectives develop and doing things as always might place developments in the slow lane. Better to

Seating for patients can be tailored to individual need, but as space is often constricted, saddle stools or seat perches for visitors can save space and be adequately comfortable. also be higher. When we relax the focus of our eyes determine a more reposed posture. The elderly and those who are continually getting up and down need to be seated higher and the shape of the seat will determine whether we are encouraged to be upright by inducing lordosis or sit in a damaging slumped fashion.

The working relationship with a desk or keyboard is one many of us have for several hours each day. Nurses write notes, use keyboards, need to stay alert and frequently need to spring into action. Do nurses suffer from back pain or strained neck muscles?

Do you? The reason often results from sitting too low at desks equally too low.

The ‘chair’ is just too familiar an everyday object. But we all need to sit down for many reasons. The choice of chair may be unrelated to an objective understanding of either the need or the consequence of its use. We should do better, spend more wisely, and understand the consequences of poor posture. Not back the neck pain of the desk bound, not discomfort in breast feeding through provision of ill chosen chairs.

British designers have produced some of the very best (and some of the most aesthetically pleasing) designs and continue so to do together with a growing

return to fundamentals like ‘what are we doing here?’, ‘how can we keep track of our patients and the best specialists to advise them?’, ‘how can we prevent transference of germs?’, ‘with a ‘can do’ approach could we encourage our patients and staff to be positive and enjoy their experience?’

Children’s wards especially need to be places both happy and positive in attitude, could we do the same for the rest of us? Perhaps by ensuring comfort, by enabling patients to communicate more easily with staff and helping them to know they are being listened to.

The seat might be a chair, a stool or a chaise longue, each might have a specific purpose so you might need three, or perhaps a multi-purpose solution might remove the need for a table or a book holder and clip to the bed economising on space.

Assessments of price, value, guarantee, of what could go wrong, needs to be made before ordering. Does the choice look good?

Appearance can be the ‘feel good factor’. L FURTHER INFORMATION Tel: 07768 931016 info@aalborgdk.com www.aalborgdk.com

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Confidential and secure Advanced Health & Care data destruction services delivers in support of using a variety of methods efficient care delivery Data Shredding Services has been serving the business community for over 20 years throughout Sussex Kent and Surrey with its dedicated confidential data destruction services. The company is able to offer a variety of collection methods to suit needs and budgets, and can provide these regularly, scheduled or as and when required.

Customers include NHS, schools, solicitors, accountants, councils and small and large businesses.

The company is a fully vetted member of Checktrade and is ISO 9001 registered and Data Protection Act registered. All staff are fully security checked, and the company site is monitired on a 24 hour basis.

Data Shredding takes the environment very seriously, and is fully committed to reducing its carbon footprint - 95 per cent

of all material used is recycled.

Paper is shredded to the highest standard and is recycled to create new products. Material for shredding is collected by its security checked staff in alarmed vans. On return to the depot, it is destroyed within 12 hours arrival.

Data Shredding supplies free of charge reusable hessian sacks which hold 20 kilos, and security ties. Lockable wheelie bins of various sizes and colours are also supplied.

For more details please visit the Data Shredding website or call mark on the number below.

FOR MORE INFORMATION Tel: 01903 814949 datashreddingservices.com

Effective data destruction from Northern Realisations Northern Realisations provides best value/ best practice IT disposal services to a number of Health Service providers and other public sector bodies throughout the UK. The company was established in 1999 with the specific aim of providing collection and disposal services which meet the specialised requirements of the public sector.

Northern Realisations understands the primacy of data security and offers a ‘fail safe’ sanitisation procedure by both destruction and erasure in addition to responsible waste chain management and transparent auditable outcomes.

The company has made a substantial investment in training and machinery to address security issues, and can provide on site destruction of hard drives and other media. Alternatively, it can provide data sanitisation at clients’ sites using CESG approved software products to

58

provide more environmentally benign outcomes.

Northern Realisations can prove rates for the recycling and re-use of equipment in excess of 95 per cent. It uses IA5/CESG approved procedures and products, is compliant with ISO 9001/14001/27001/18001 and is Environment Agency registered & licensed for WEEE transport & processing.

For further details of our services, and a detailed proposal tailored to you requirements, contact via the details below.

FOR MORE INFORMATION Tel: 01204 365911 enquiries@realnorth.co.uk www.realnorth.co.uk

HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

Advanced Health & Care is a leading supplier of IT management systems for urgent & unplanned care, homecare, residential care, hospices, mobile information for community carers and back-office management systems for NHS trusts, local authorities and care providers.

Working with partners in the NHS, local government and the private sector, Advanced Health & Care is delivering IT solutions in support of safe, efficient care delivery with integrated management information.

Advanced’s unique proposition is its range of integrated care solutions offering visibility of information for both the commissioner and care provider.

The Advanced Health & Care suite of products includes: Adastra, Adastra 111, Advanced Community, CareSys, Crosscare, eFinancials Smart Business Suite, iConnect, iNurse, Saturn & StaffPlan.

Advanced Health and Care is part of Advanced Computer Software Group. Registered in England, company number 02939302. Registered office: Munro House, Portsmouth Road, Cobham, Surrey KT11 1TF. FOR MORE INFORMATION Tel: 01233 722 700 email: ahcmarketing@ advancedcomputersoftware.com www advancedcomputer software. com/ahc

Secure and compliant destruction from RICOTECH RICOTECH Computer Recycling is a highly professional and conscientious company that specialises in the totally secure and compliant collection, disposal and recycling of all IT related equipment.

Major corporations, NHS, local authorities and schools, utility companies and SMEs rely on RICOTECH provides an effective solution, ensuring that reputations are protected. The company is a fully licenced and regulated WEEE contractor and holds all the required permits and certificates including an Environment Agency T11 licence and waste carriers licence.

It operates a rigorous end-toend process, personally collecting redundant IT equipment and transporting it to new stateof-the-art facilities where a full electronic audit of everything is conducted, whilst guaranteeing the total destruction of all data.

If the quality of equipment is particularly, RICOTECH may even be able to reimburse clients. Schemes for staff

(www.bringITtowork.co.uk) or charitable donations (www. donateITtocharity.co.uk) can also be arranged. All nonfunctioning and non-repairable items are prepared for environmental material recovery Contact RICOTECH: Wells: 01749 835477 Reading: 01183 842123 Bristol: 01172 232168 Swindon: 01793 232501 Southampton: 02380 983598 Cardiff: 02921 432108 Oxford: 01865 601284 Bath: 01225 945015 Basingstoke: 01256 581025 London: 0203 3840778 FOR MORE INFORMATION www.RICOTECH.co.uk

DOCUMENT MANAGEMENT

SHRED FOR SECURITY

Daniel Hawtin of The Shredding Alliance explains how choosing the right supplier for confidential document disposal can combine the highest level of security with time and cost savings As all health records are confidential and contain sensitive information about identifiable individuals, it is of the upmost importance that any processing is carried out in accordance with the Data Protection Act (DPA). Processing includes holding, obtaining, recording, using, disclosing, disposal and destruction of records. It is worth noting that the DPA applies to personal information generally, not just to health records, therefore the same principles discussed in this article apply to records of employees held by employers, for example in finance, personnel and occupational health departments within the healthcare sector.

Under the freedom of information legislation it is particularly important that the disposal of medical records – defined as the point in their lifecycle when they are either transferred to an archive or destroyed – is undertaken in accordance with established retention policies.

Healthcare organisations are responsible for producing their own retention schedules locally. However, retention periods should not be shorter than the minimum period set out in the Department of Health’s Records Management Code of Practice.

While the destruction of records is an irreversible act, the continuing cost of storage and archiving of records for long periods can be high. Records (including copies) not selected for archiving that have reached the end of their administrative life should be destroyed in a secure manner and in accordance with the DPA. It is the responsibility of the organisation to ensure the method used for the destruction process provides adequate safeguards against accidental loss or disclosure of records.

Non-compliance with the DPA heralds serious consequences and can result in criminal prosecution, non-criminal enforcement, audit or a monetary penalty notice of up to £500,000. It therefore makes sense for healthcare establishments to procure the services of a secure document shredding company.

A shredding supplier should operate to ISO9001:2008 incorporating BS EN15713:2009, the European standard for the destruction of confidential information and be prepared to sign any necessary confidentiality contracts.

Before appointing a supplier it is crucial to validate these accreditations and confirm how they will keep information secure prior to the shredding process.

An accredited supplier will provide locked secure consoles or bins that are

strategically located and vary in size according to requirements. In addition, confidential shredding bags need to be supplied, to ensure any additional information is kept secure. The customer service operators who handle the confidential information collections must be uniformed, carry identification and have been vetted to BS7858, a ten year background check.

Many healthcare organisations operate from multiple locations or sites.

When appointing a supplier to drive a reduction in costs, seek out a shredding partner that can offer a single source agreement for multi-sites. Before any formal agreement is entered into, the supplier should offer a free review that includes a full proposal of the current and proposed situation. This should also take into account any regular record appraisal policies, including archive clearances that are in place. To ensure that the shredding service remains competitive and as efficient as possible, it is recommended that regular reviews are undertaken throughout the duration of the service agreement.

The single largest cost when using a secure shredding service is the placement of the consoles and frequency with which they are emptied. To ensure the most cost effective service, it is important to find a provider that can offer rapid response times and a degree of flexibility with the methods of confidential document destruction.

Document Management

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

preferred method for health organisations.

Once the information has been shredded it is compacted into the back of the truck and the paper is baled and sent for recycling. The main benefit of on-site shredding is that it offers the records manager peace of mind that all confidential documents are destroyed before the operator leaves the premises.

Off-site shredding involves a slightly different process and is better suited to larger or oneoff consignments, such as periodical archive clearances. Customer service operators remove the confidential information from the consoles, bags or locked bins into a secure vehicle.

Prior to leaving the site, the operator will provide a certificate describing exactly what has been removed.

Within 24 hours of collection, the information is shredded via large industrial shredders, baled and dispatched for recycling. A certificate of destruction is subsequently issued.

Combining central and local healthcare organisations to source a single agreement that incorporates multi-sites is the most cost effective way of delivering a secure shredding service. Contracting a supplier that will constantly suggest ways of improving the service is important when driving efficiencies. Whilst cost is always a primary consideration, of equal importance should be the ease of service management. The ability to view service reports, future schedules, print certificates of destruction and request additional ad-hoc services online undoubtedly saves time.

“While n uctio the destr s is an of record le act, irreversib ing cost nu the conti age and of stor can be archiving ” high

DESTRUCTION METHODS There are two main methods of document disposal; on-site and off-site. Both of these offer healthcare establishments different benefits. On-site shredding is carried out by mobile shredding trucks that travel to the premises to shred documents. An accredited provider will allow the records manager to witness the shredding process and at the end present a certificate of destruction, which is confirmation that the information has been shredded. The certificate can form part of the necessary information that is maintained and preserved by the records manager about the destruction of records. For these reasons on-site shredding is often the

ABOUT THE SHREDDING ALLIANCE The Shredding Alliance (TSA) was established and is owned by a number of the UK’s leading independent confidential shredding and recycling companies. Offering a secure on-site and off-site document disposal and recycling service, TSA uses a network of local operators to deliver a nationwide service for multi-site customers. A single source document destruction supplier, the management team has in excess of 100 years’ combined experience and is focused on providing value for money and exceptional service levels. L FURTHER INFORMATION www.theshreddingalliance.co.uk

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Suddenly ‘Head of Security’ is a dream job.

Security Redefined It’s your responsibility for securing business and people rely on you for a safe and secure work-place. But security technology can be inflexible, complex and, let’s face it, it’s necessary but not often appreciated. What if you could make security control rewarding, reporting a pleasure and visitor management a joy? Nedap’s AEOS system delivers just this because it is the 21st century model for dynamic security management. If you’d like that dream job contact Nedap Security Management www.nedap-securitymanagement.com

COMMUNICATIONS

HIGH-SPEED BROADBAND

What good is it if you can’t use it? Peter Gradwell, founder and managing director of Gradwell, discusses how the public and private sectors are being held back by unreliable broadband connections, and explains how to overcome this costly problem

Figures published by the Federation of Small Businesses (FSB) in February gave a balanced outlook of good news and bad news for the UK. The good news was that the majority of small businesses feel confident enough to not just consolidate their position, but grow and expand. The bad news, however, is that there are still several blockades on their road to success. The stagnated economy is, obviously, the largest of those obstacles, but the surprise was that a large number of businesses said sub-par broadband was a major threat to their future successes – and it is holding the public sector back as well.

A continuing lack of up-to-date broadband coverage, especially in rural areas, and sluggish speeds are hampering the recovery of the UK’s economy and the success of businesses in both the public and private

sectors. I would actually go one step further and suggest that inadequate broadband is not just preventing the economy from growing further, but has also played a part as we have dipped back into recession.

BROADBAND FAILURES My own business, Gradwell, recently conducted research to see how broadband problems have an impact on businesses across the country. The results were shocking.

Firms are seeing their broadband service fail, on average, once a month. This in turn is having a direct and significant impact on their bottom line, with respondents estimating that these failures cost cities, such as Birmingham and Nottingham, at least £1.5 million a day. Much of the issue here stems from the fact that a huge amount

of business is conducted over broadband services designed for residential use, with no back-up plan for dealing with the inevitable ‘down-time’ that those low-grade connections bring. While I wasn’t surprised by the regularity with which low-grade connections are failing businesses, I was shocked by the lack of strategic planning for dealing with what is clearly an ongoing problem.

The main issue is people placing their entire operation on just one line. One problem with that and your entire operation knows it.

Thinking ahead and investing in more reliable services is really quite straightforward and not very costly for members of the budget-conscious public sector – certainly not £1 million a day!

For example, EFM (Ethernet in the First Mile) services provide in-built failover systems to keep users online when problems occur. There may only be one connection, but that connection is business grade and is made up of 2 or 4 pairs of bonded wires, meaning that one line can fail, leaving several more to keep you online.

Advertisement Feature

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BACKUP However, a second service acting as a backup is always recommended and mobile technology is making this easier to implement than ever before. Many high-end routers now come with in-built 3G failover systems, so you can access the internet through a wireless mobile connection should your traditional wired connection fail. Smartphone and tablet users, of which numbers are ever increasing, are becoming accustomed to using dual-connection devices, utilising a mix of WiFi and 3G, so that attitude can easily be transferred to the office. And with 4G on the horizon, promising speeds between 25Mbps and 50Mbps, having a high-speed mobile network acting as a reliable backup to your fixed connection could soon become a reality.

Interestingly, much of the talk coming from the media and politicians around business broadband is purely about speed. This is largely driven by the Coalition’s plans to invest in superfast broadband infrastructure and Ofcom’s upcoming auction of the high-speed 4G spectrum. However, why would you rely on 200Mbps broadband, if you can only get it 20% of the time? Great speeds, yes, but only when it is working! On a day-to-day basis, those who responded to our survey placed a greater importance on reliability than speed – with over 63 per cent citing a reliable connection as being of most value to their business. This compares to 22 per cent who would prioritise a fast connection.

While discussions of digital infrastructure improvement in the UK revolve primarily around the ‘need for speed’, reliability is equally, if not more important for businesses – particularly in the public sector where efficiency goals are being constantly increased, meaning downtime is more costly than ever. L FURTHER INFORMATION www.gradwell.com

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BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Corporate & Social Events for up to 300 guests in North West London

• Onsite parking • Special accommodation rates • Leisure facilities • Early booking discounts • Competitively priced packages

www.crownmoranhotel.com 020 8452 4175 | crowncb@moranhotels.com 142–152 Cricklewood Broadway, London NW2 3ED

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HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

EVENTS

CONFERENCES & EXHIBITIONS MICROSCIENCE INTL

16-21 SeptemberManchester Central Tel: 01865 248 768 www.rms.org.uk The RMS successfully won the UK bid to host the European Microscopy Congress in 2012 under the auspices of the European Microscopy Society, and this will take place on 16–21 September 2012 at Manchester Central. This will be an international conference of the highest quality along with Europe’s largest exhibition dedicated to microscopy

MEDI PLAS

25-26 September Hall 3A, NEC, Birmingham Tel: 01829 770037 www.mediplasuk.com Mediplas is a NEW uniquely focused event for the highly specialised area of manufacturing plastic parts for the medical industry.

The exhibition will cover all areas of the medical plastics supply chain – including design and prototyping, materials, clean room machinery (extrusion and injection moulding), process control and sensing, mould making and temperature control, end of line/assembly, regulation and contract manufacturing.

INFECTION PREVENTION

1-3 October Arena and Convention Centre (ACC), Liverpool Tel: 01506 811077 www.infectionpreventionconference.org.uk Infection Prevention 2012 will host the largest infection prevention and control exhibition in the UK. Featuring a wide array of companies working within infection prevention, the exhibition provides the ideal opportunity to discuss your infection prevention requirements directly with representatives from a wide range of companies, discover new products and procedures, and arrange meetings with both existing suppliers and new companies.

SKILLS 4 NURSES EXPO 2

3 October Grand Hotel, Central Station, Glasgow Tel: 01292 525 970 www.skills4nurses.com Taking place on Wednesday 3rd October within the Grand Hotel, Central Station, Glasgow, the Skills4nurses Jobs Fair 2012 is an absolute must for nursing professionals of all grades as well as final year students.

This Nursing Recruitment Expo could not come at a better time and hopefully will bring relief to the thousands of Nurses from General to Mental Health and Midwives whom are currently experiencing huge problems in finding employment and for those newly qualifed.

Events

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

DENTAL SHOWCASE 6 October ExCeL London Tel: 01494 782 873 www.dentalshowcase.com

BDTA Dental Showcase is the UK’s largest dental exhibition and looks set to attract over 10,000 members of the dental team and more than 300 exhibitors in 2012. It offers every member of the dental team an unrivalled opportunity to meet with the largest number of on-stand experts under one roof ready to share the latest innovative products, services and technologies spanning every aspect of dentistry.

HEALTHCARE ESTATES 9-10 October G-Mex, Manchester Tel: 01892 518 877 www.healthcare-estates.com

Healthcare Estates is an event that focuses on the design, build, maintenance and management of healthcare estates & facilities (now in its 10th year). The event takes place on the 9-10 October at Manchester Central with an anticipated 2500 attendees expected and 170 + exhibitors. Healthcare Estates aims to help visitors solve everyday problems, and develop long-term strategies to create efficient, clean, safe and sustainable environments for healthcare.

EMERGENCY SERVICES SHOW 21-22 November Stoneleigh Park, Coventry www.emergencyuk.com

The Emergency Services Show and Conference 2012 is the ideal place for anyone involved in emergency planning, response or recovery, both in the UK and abroad, to network with like-minded professionals, to explore new ideas and budget saving initiatives and to review the events of 2012 and the lessons learnt.

INNNOVATION EXPO

13-14 March 2013 ExCeL, Docklands, London Tel: 01737 821891 www.healthcareinnovationexpo.com The third Healthcare Innovation Expo 2013 will support the delivery of the NHS Chief Executive’s report Innovation Health and Wealth – Accelerating Adoption and Diffusion in the NHS. Widespread adoption of innovation is a key priority for the NHS. Expo 2013 will play an important part in spreading new and existing ideas across the NHS, helping to deliver improvements in quality and value and drive economic growth.

HEALTH+INFORMATICS 16–17 April 2013 ICC, Birmingham Tel: 01423 526971 www.in4matics.co.uk

Designed to meet the needs of healthcare practitioners, information users, information and IT professionals and solutions suppliers HEALTH+IN4MATICS is an independent and progressive annual event that aims to combine the best of breed in everything it does.

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Products & Services

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Britannia’s wide range of canopies and ventilated ceilings incorporate some of the latest technology Britannia specialises in providing kitchen ventilation solutions throughout the UK and Ireland. The company offers a complete service from design through to installation, calling on a wide range of custom manufactured products and incorporating some of the latest technology.

Canopies available includes extract, supply air, induction and dishwash units.

These are complimented by a wide range of accessories including high efficiency grease filters, recessed light fittings, splashback wall cladding, services distribution units (to house the mechanical services that feed the cooking equipment) and integral fire suppression systems.

Britannia also supplies two types of ventilated ceiling which provide a clean line of sight across the kitchen and offer flexibility of the cooking equipment layout.

Ultrastream is an ultraviolet filtration system which provides secondary grease removal and odour destruction before the air is discharged to atmosphere. The system significantly reduces ductwork cleaning and reduces the fire risk within the extract system. As the system also removes odours, kitchens can be located in areas where low level discharge is not normally possible. Ultrastream is more efficient and cost effective than conventional

carbon treatments, with greatly reduced maintenance costs.

Another exciting product from Britannia is Refresh, a self contained kitchen ventilation system that does not require direct ductwork into the atmosphere.

Designed for use over electrically powered cooking equipment, the standalone system consists of a ventilation canopy with its own services tower. The tower filters out grease and odours before recirculating the air back into the kitchen. Each unit is supplied with a controls package that continually monitors filter performance, giving a clear indication when filter elements need to be changed.

Quite often in large kitchens canopies are not a cost effective option, and a ventilated ceiling would be required. Britannia offer two types of ceiling: Heydal is a cassette type ceiling which is made up of 500mm square tiles, some of which are grease filters and some of which supply air modules for

introducing makeup air back to the kitchen.

These tiles are arranged across the whole kitchen, giving a clean line of sight when compared with conventional canopies.

The second ceiling system, Silverline, is based on shallow conventional canopies and the remaining areas are infilled with stainless steel tiles again to provide a more aesthetically pleasing solution, ideal if the kitchen is on view to diners.

FOR MORE INFORMATION Tel: 01926 463540 pete.t@kitchen-ventilation.co.uk www.kitchen-ventilation.co.uk

FDB’s drug knowledge helps HSS helps manage workers guide clinical prescribing health and well-being First Data Bank (FDB™) provides clinical drug knowledge that helps healthcare professionals make safe, patient specific, medication related decisions. The FDB drug knowledge base forms a critical part of patient administration systems, guiding clinical prescribing and dispensing behaviour to avoid allergic reaction and other adverse drug events.

Multilex is the UK’s most comprehensive and widely used drug knowledge base in use by thousands of healthcare professionals. It is heavily utilised in out-of-hours care systems, secondary care e-prescribing systems, pharmacy dispensing and stock management systems.

In an exciting move, FDB is taking its unparalleled drug knowledge and introducing new solutions to support the effective management of medicines for CCGs and GP practices. The Medicines

64

Optimisation suite offers timely medicines usage insight including adherence to existing national best practice guidelines, most effective medicines according to patient specific characteristics and best value prescribing recommendations.

Working with leading CCGs and healthcare services providers, FDB is revolutionising the way medicines management is undertaken in the UK. FOR MORE INFORMATION Tel: 01392 440 100 sales@fdbhealth.com www.fdbhealth.co.uk

HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

With the introduction of the new Equality Act in 2010 employer responsibilities for managing employees’ health and well-being are more stringent than ever before.

The employer has to make sure that their people are fit to undertake the duties for any particular role and this can be a very time-consuming and expensive process, which if not addressed correctly can have unfortunate consequences financially, as well as for directors’ personal liability.

Certain industries, such a healthcare, food manufacturing, and engineering are subject to increased legislative requirements and criteria. HSS has invested in developing a brand new online system in multiple languages which employees can access to complete the health declaration questionnaire.

The system automatically generates a risk assessment for each job on the completion of each questionnaire. This covers

a broad spectrum of demands for any employment or job role in your work place. Once the questionnaire is completed, the system will automatically create a Fit-to-Work Certificate for your employee’s personnel file. If intervention is required this will be flagged up and can be addressed.

The system is very flexible, simple to navigate, and can be badged for other occupational health providers or human resources departments, for companies’ own personal use or used in conjunction with HSS assistance. For more details contact Annette Burrows at HSS. FOR MORE INFORMATION Tel: 0161 4565339 info@health-surveillance.co.uk

A sustainable flooring solution for the NHS

Plug and play perfection from Benchvent

Building up the surface of the floor – from substrate to finish – Flowcrete UK’s revolutionary green Floorzone concept is a single-source flooring package, which sets out to be the most sustainable and complete flooring solution for the healthcare sector.

The company offers a number of environmentally friendly flooring systems under a single-source manufacturer’s warranty, including seamless resin floor finishes with up to 60 per cent recycled content, Isocrete sub-floor screeds that are free from Ordinary Portland Cement, energy saving underfloor heating, and acoustic insulation.

Choosing fit-for-purpose, quality fixtures and fittings is key to complying with rigorous hygiene standards – particularly when it comes to floors and walls – both of which can act as a vital line of defence in the fight against harmful contaminants.

A hygienic flooring system is the

Air filtration and extraction specialist BenchVent (BV) is boosting air quality and convenience for its customers with its latest launch - a new line of plug-and-go bench top models.

The line boasts a series of highly effective, selfcontained small bench top fume cabinets which offer an extraction system, gas/ dust filter and work station in one compact and easy to use unit.

Each unit is ideal for placing on a lab bench and offers versatility when full size fume cupboards are not practical. They can be used for dust or fume applications.

Cleaned air is expelled either back in to the room or to the external atmosphere. Especially suited to removing contaminants produced while using chemicals, gases and powders.

BV is an independent designer and manufacturer of desk/bench top air filtration and extraction

latest tool in a hospital’s armoury to help fight illness at ground level and ensure a clean, germ free and healthy environment for staff and patients.

Flowcrete has built up over 35 years of experience delivering first class medical grade flooring solutions to a number of the world’s leading hospitals, healthcare institutes, research and development centres and pharmaceutical production facilities. Flowcrete is recognised as the leading performance flooring manufacturer.

FOR MORE INFORMATION Tel: 01270 753 000 uk@flowcrete.com

HEALTH+IN4MATICS 2012 Over 85 per cent rated the event very highly This inaugural 2 day Expo took place at the ICC, Birmingham on 9-10 May, attracting 1,600+ delegate registrations, circa 1,000sqm of exhibition, space and delivered presentations from almost 100 speakers.

The very positive results from the post event delegate survey have served to endorse confidence in this new event.

A wide audience including informatics professionals, clinicians, commissioners and social care professionals attended with over half holding senior decision making positions and one in five managing budgets of over £1million.

The international standard venue of the ICC, Birmingham was particularly popular with delegates who rated it at 97% excellent or good but the overall satisfaction figure of 85% excellent or good bears testament to the successful formula.

Citadel Events and HIMSS

formalised their strategic alliance during HEALTH+IN4MATICS 2012 with a joint announcement that HIMSS had taken a financial share in Citadel, strengthening the pursuit by both organisations of better healthcare delivery in the UK with the best use of healthcare IT and providing a strong, integrated platform for health information technology events in the UK. HEALTH+IN4MATICS is now firmly part of the Informatics landscape. It will remain at the ICC, Birmingham with dates of 16-17 April 2013.

FOR MORE INFORMATION www.healthandin4matics.co.uk

Products & Services

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

systems with more than twenty five years of expertise in the field. With flexible solutions to a range of air contamination issues, BV products can be found in a host of working environments. The specialist designed systems remove the potential respiratory hazards associated with adhesives, solvents, grinding dusts, solder fume, general chemical agents and airborne particulates.

FOR MORE INFORMATION Tel: 01423 790039 www.benchvent.com

MEDICA 2012 – World Forum for Medicine on 14-17 November, Düsseldorf Medical trade fairs are the backbone of the Messe Düsseldorf portfolio of events. The exhibition location of Düsseldorf, for instance, boasts the world’s largest medical fair MEDICA, as well as COMPAMED - the leading trade fair for supplies to medical manufacturing.

At MEDICA and the concurrently held COMPAMED 2011 for upstream supplies (627 exhibitors) 4,571 exhibitors presented the entire crosssection of new products, services and processes for increasing efficiency and quality for in and out-patient care to 134,500 visitors in halls well attended across the board. An important aspect for all export-oriented suppliers regardless of their country of origin: Visitors came from over 100 nations. All in all, every one in two visitors travelled to MEDICA 2011 from abroad,

including as most prominent guests, EU Health Commissioner John Dalli (Malta) and the British State Minister for Trade and Investment Lord Green.

Once again the upcoming MEDICA 2012 (14–17 November in Düsseldorf) will principally target hospital doctors, decisionmakers in hospital management, health professionals as well as international specialist dealers of medical products.

FOR MORE INFORMATION www.medica.de www.messe-duesseldorf.de

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Specifiers Index

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

ADMIN/FINANCE & LEGAL

66

HEALTH & SAFETY

70

AUDIO VISUAL

66

HEALTHCARE PRODUCTS

71

CATERING

66

HUMAN RESOURCES

71

CONFERENCES & EVENTS

67

INFECTION CONTROL

72

EMERGENCY

67

IT/TELECOMS

72

ENVIRONMENT

67

SECURITY

73

FACILITIES MANAGEMENT

68

TRANSPORT

73

ADMIN/FINANCE & LEGAL Accountancy Software First Pass Ltd 01600 715508 www.profit-recovery.co.uk info@profit-recovery.co.uk Asset Management Siemens Financial Services Limited 01753 434000 www.siemens.com/ financialservices info.sfs@siemens.com Background Checking Kroll 01273 320001 www.krollbackground screening.com ecrb@kroll.com Verifile 01234 834670 www.verifile.co.uk info@verifile.co.uk Vero 01273 201889 www.veroscreening.com intouch@veroscreening.com Workpass 01234 834690 www.workpass.co.uk info@workpass.co.uk Credit Management Institute Of Credit Management 01780 722900 www.icm.org.uk info@icm.org.uk

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CAPITA 0870 8502516 www.capitarvs.co.uk crb.enquires@capita.co.uk Eurocom C.I. Global House Ashley Avenue Epsom, Surrey KT18 5AD 020 86438384 www.eurocomci.co.uk info@eurocomci.co.uk Debt Recovery Lowell 0113 2856612 www.lowell.co.uk abetterway@lowellgroup.co.uk Document Management All Shred 0800 3895155 www.allshred.co.uk sales@allshred.co.uk Control Group UK 01908 334410 www.cgrelocations.co.uk Dajon Data Management 020 7323223 www.dajon.co.uk info@dajon.co.uk Data Shredding Services Limited 01903 814949 DB Motion 08000 569580 johanh@dbmotion.com www.dbmotion.com

sQuid 020 83392111 www.squidcard.com info@squidcard.com

M & J Bowers Ltd 0800 0276255 enquiries@mjbowers.co.uk

Criminal Record Checks APCS 0845 6431145 enquiries@accesspcs.co.uk

Northern Realisations Ltd 01204 365911 www.realnorth.co.uk enquiries@realnorth.co.uk

HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

Premier Shredding 0845 6010551 www.premiershredding.co.uk operations@premier shredding.co.uk

Risk Management Anglo-Tech Ltd 01823 663583 www.anglo-tech.com info@anglo-tech.com

Shredpro Ltd 0800 1214680 www.shredpro-uk.com sales@shredpro-uk.com

DAS Counter Fraud and Security Management Service www.dascfs.ngs.uk

Equipment Leasing Singers Healthcare Finance 0800 0323638 www.singershf.co.uk healthcare@singershf.co.uk Mailing Services TNT Post 01628 816768 hybridmail@tntpost.co.uk www.tntpost.co.uk Management Consultancy NHS Supply Chain 07850 931942 www.supplychain.nhs.uk capital.planning@ supplychain.nhs.uk Quorum Training 0121 3627536 Marketing Tribe Communications 0845 4379340 www.tribecomms.com Market Research 2020 Research 01226 767120 www.2020research.co.uk info@2020research.co.uk Procurement Services Red Procurement 07881 942230 17 Rochester Row Westminster London SW1P 1JB www.redprocurement.com tim.carrier@redprocurement.com

FIS Merchant Payments 0121 4104357 www.fismerchantpayments.com Greenstreet Berman 0118 9387700 www.greenstreet.co.uk info@greenstreet.co.uk IDM D.A.T.A. Solutions Limited 41 Madeley Road London W5 2LS 020 89971933 www.idmfraud.com Leema Risk Management 01473 254666 info@leemarisk.com Transcription McGowan Transcriptions 07000 893215 www.mcgowantranscriptions.co.uk Translation Services Language Line Service 0800 1692879 info@languageline.co.uk www.languageline.co.uk AUDIO VISUAL Equipment Airwave 0845 555 1212 www.hospitaltv.co.uk info@hospitaltv.co.uk Notice Board Company 02476 012862 www.noticeboardcompany.com sales@noticeboardcompany.com

Rap Industries 01733 394941 www.rapind.com Saville Audio Visual Millfield Lane York YO26 6PQ 0870 6061100 www.saville-av.com head.office@saville-av.com CATERING Drinks Suppliers Lavazza Coffee (UK) Ltd 01895 209750 www.lavazza.com Refreshment Systems 31 Bolling Road Bradford BD4 7HN 0800 9153045 www.refreshmentsystems.co.uk info@refreshmentsystems.co.uk Equipment Comark Ltd 0844 8156599 www.comarkltd.com Dawson Food Service Equipment Wath Road, Elsecar, Barnsley, South Yorkshire S74 8HJ 01226 350450 www.dawsonmmp.co.uk info@dawsonmmp.co.uk Garners 0115 9609690 www.garnerfood serviceequipment.co.uk marketing@garnersmail.co.uk Induced Energy Ltd www.inducedenergy.com Food Suppliers Apetito 01225 756071 www.apetito.co.uk hospitaltasting@apetito.co.uk

Hagesud Bosse (UK) Ltd 01989 565971 www.hagesud.co.uk bosse@hagesud.co.uk JJ Food Service 08719 730999 www.jjfoodservice.com Mike Maloney Country Butchers & Bakers Ltd 01777 870270 www.maloneys.net Müller 01630 698571 Simply Free 01582 793822 www.simply-free.co.uk CONFERENCES & EVENTS Destinations Conference Ireland 020 75180800 www.meetinireland.co.uk info@meetinireland.co.uk The New Mayfair (Safe Hands) 673-677 New South Promanade Blackpool FY4 1RN 01253 347543 www.thenewmayfair.co.uk Events Citadel Events 01423 526971 Infection Prevention Conference 2011 01506 811077 www.ips.uk.net ips@fitwise.co.uk Messe Dusseldorf www.messe-duesseldorf.de

CEME Conference Centre 020 85965151 events@ceme.co.uk Chase Water Innovation Centre Chase Water Country Park Pool Road, Brownhills WS8 7NL 01543 370737 chasewater.ic@ staffordshire.gov.uk Cineworld www.cineworld.com/ conferencing City Cruises 020 77400400 www.citycruises.com Crown Moran Hotel 020 84524175 www.crownmoranhotel.com crownc@moranhotels.com Halton Borough Council Stobart Stadium Halton Lowerhouse Lane Widnes Cheshire WA8 7DZ 0151 5106000 enquiries@ stobartstadiumhalton.co.uk Hinsley Hall 62 Headingley Lane Leeds LS6 2BX 0113 2618000 www.hinsley-hall.co.uk info@hinsley-hall.co.uk Hispaniola 020 78393011 www.hispaniola.co.uk info@hispaniola.co.uk

The Cleaning Show www.cleaningshow.co.uk

Holiday Inn Leeds - Gaforth Wakefield Road Garforth Leeds LS25 1LH 0113 2866556 www.hileedsgarforth.com

The Emergency Services Show 01483 237230 www.ess2010.com

Hope Street Hotel 0151 7093000 www.hopestreethotel.co.uk

Parkex www.parkex.co.uk

Venues @t Bristol Ancor Road, Bristol BS1 5DB 0117 9158000 www.at-bristol.org.uk venue.hire@at-bristal.org.uk 86 St. James 86 St James’s Street SW1A 1PL 020 77471185 www.86stjames.com info@86stjames.com Brighton Centre Kings Road, Brighton East Sussex BN1 2GR 01273 292671 www.brightoncentre.co.uk brightoncentre@ brighton-hove.gov.uk

Imperial College London 020 75949494 www.imperial.ac.uk conferenceandevents@ imperial.ac.uk Kingston University London 020 84175519 www.KUCEL.co.uk National Galleries Of Scotland 0131 6246239 www.nationalgalleries.org events@nationgalleries.org Nottingham Conference Centre Burton Street Nottingham NG1 4BU 0115 8488000 www.nottingham conferencecentre.co.uk enquiries@nottingham conferencecentre.co.uk

Nottingham Forest FC 0115 824332 Nottingham Trent University 0115 8484460 www.ntu.ac.uk/lgm ORT House Conference Centre 020 74855847 www.orthouse.co.uk ort@pavpub.com Park Crescent Conference Centre 020 76318306 www.pccc.co.uk conference@pccc.co.uk

Univesity Of Bath 01225 383441 www.HAatbath.co.uk UWIC Conference Services 029 20416181 www.uwic.ac.uk/conferences conferenceservices@uwic.ac.uk Victory Services Club 63-79 Seymour Street London W2 2HF 020 76168305 www.vsc.co.uk/events events@vsc.co.uk

Park Inn 00800 26657275 www.parkinn.co.uk

Village Hotels 0844 9800047 www.village-hotels.co.uk fixedpricemeetings@ village-hotels.com

Redcliffe 0800 3898950 www.redcliffe.com mtye@redcliffe.com

Visit Scotland www.conventionscotland.com

Said Business School 01865 422757 www.sbs.oxford.edu/ conferencing conference.egrove@sbs.ox.ac.uk

Woburn House Conference Centre 020 7419 5489 www.woburnhouse.co.uk

Stapleford Abbotts Golf Club 01708 381108

Wyndham Grand 020 78233000 www.wyndham grandlondon.co.uk

Swanley Banqueting 01322 613900 www.swanley.org.uk swanleybanqueting@ swanley.org.uk

EMERGENCY Care Equipment Cardiac Science 0161 9260000 www.cardiacscience.co.uk

The Channel Suite Leas Cliff Hall, The Leas Folkestone, Kent ST20 2DS 01303 228606 ichfunction@leascliffhall.co.uk

Paraid Medical Paraid House Weston Lane Birmingham B11 3RS 0845 2302253 www.paraid.com info@paraid.co.uk

The Kenmore Hotel The Square Kenmore Perthshire PH15 2NU 01887 830205 www.kenmorehotel.com reception@kenmorehotel.co.uk Tower Hamlets Brady Arts and Community Centre 192-196 Hanbury St London E1 5HU 020 73647900 University of Leeds 0113 3436100 www.meetinleeds.co.uk enquiries@meetinleeds.co.uk University of Lincoln 01522 886407 www.venuesinlincoln.co.uk conferences@lincoln.ac.uk University Of London 020 78628127 enquiries@senatre houseevenues.co.uk

Training Amputees In Action 01635 31890 www.amputeesinaction.co.uk ENVIRONMENT Asbestos Control Allan Dyson 0800 9885010 www.allandysonasbestos.co.uk lincoln@allandysonasbestos.co.uk Antec Contracting Services (Anglia) Ltd Unit 2 Ashwellthorpe Ind. Estate Ashwellthorpe Norfolk NR16 1ER 01508 481630 antec@antec-asbestos.co.uk Asbestos Abatement Services Ltd 01922 644712 info@asbestosonline.co.uk www.asbestosonline.co.uk

City Environmental Services Ltd 01633 613882 www.cityenvironmental services.com admin@ceseu.co.uk

Specifiers Index

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Cordtape Environmental Services Ltd 0800 0937810 www.cordtape.co.uk info@cordtape.co.uk Gully Howard Technical Ltd 5 St George’s Business Centre St George’s Square Portsmouth PO1 3EY 023 92728040 KAD Environmental Consultancy Ltd 365 Hamstel Road Southend On Sea Essex SS2 4LE 01702 308438 www.kadec.co.uk Protech Scaffolding Systems Ltd 28 Weir Road Wimbledon London SW19 8UG 020 84859295 Rhodar 0800 834669 www.rhodar.co.uk info@rhodar.co.uk Sykes Waterfield Taylor 0800 9551001 www.abestos-building -survey.co.uk Yani Montoya Consultants 07590 455941 yani@ymconsulants.eu Consultancy ACCON UK Limited 0118 9710000 www.accon-uk.com Waste Management Alchemize Goldlay House 114 Parkway Chelmsford Essex CM2 7PR 01245 490049 www.alchemize.co.uk sales@alchemize.co.uk ChangeWorks Recycling 0800 694 0158 sales@changeworks recycling.co.uk Grundon 0870 0604322 www.grundon.com clinical@grundon.com PHS Waste Management 029 20809090 www.phshealthcarewaste.co.uk wastemanagement@phs.co.uk

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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Specifiers Index

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net Polkacrest 0845 2300091 SRCL 0845 1242020 www.srcl.com info@srcl.com Monitoring Analox Sensor Technology 01642 711400 Building Water Solutions 07904 117618 jiofbws@tiscali.co.uk Environmental Water Systems (UK) Ltd 01934 741782 www.ews-amplio.com Nalco Ltd PO Box 11 Winnington Avenue Northwich, Cheshire CW4 4DX 01606 721661 www.nalco.com/eu/services/ water-risk-management.htm FACILITIES MANAGEMENT Air Conditioning Air Control & Development Ltd Unit 5 ABS Business Park Northgate Aldridge West Midlands WS9 8TH 01922 455523 www.aircontrol.co.uk sales@aircontrol.co.uk Carrier Rental System 0870 7517002 www.carrierrentalxpress.co.uk info@carrierrentalxpress.co.uk Cool Easy 0800 4580101 info@cooleasy.co.uk www.cooleasy.co.uk GSG Energy Ltd Titan Enterprise Centre 1 Aurora Avenue Queens’ Quay Clydebank 0141 9517866 enquiries@gsgenergy.com ICS 023 80527300 www.icstemp.com info@icstemp.com Middleton Air Conditioning 0845 3005969 helpdesk@middleton maintenance.co.uk Tekadoor www.tekadoor.co.uk Air Filtration Systems Air Quality Assurance 01634 832895 www.airquality assuranceshop.co.uk BenchVent 01423 790039 www.benchbent.com

68

Elta Fans 01384 275800 www.eltafans.com bs@eltafans.co.uk Monodraught 01494 897700 www.monodraught.com Associations BIFM 0845 0581358 www.bifm.org.uk membership@bifm.org.uk The British Toilet Association 01403 258779 www.britloos.co.uk Cleaning 3D Access 0161 6434019 www.3daccess.co.uk enquiries@3daccess.co.uk Abacus Main Ltd 0800 3247819 www.abacusmain.co.uk info@abacusmain.co.uk Acquaint Consolidated Services 01933 652053 www.acscleaners.com Alex Reid 9 Ashville Way Whetstone Leicester LE8 6NU 0845 6344454 www.alexreid.co.uk Avanti Cleaning 0117 9633629 www.avanticleaning solutions.co.uk salea@avanticleaning solutions.co.uk Base Cleaning & Maintenance 020 30939817 www.base-tqs.co.uk info@base-tqs.co.uk Blemheim & Moorcroft 020 88804091 richard@blenheimand moorcroft.com www.blenheimand moorcroft.com Bunzl Healthcare 020 84437800 www.bunzlhealthcare.co.uk enquiries.healthcare @bunzl.co.uk Cleanwise 01279 723975 www.cleanerthinking.com Clos-o-Mat www.clos-o-mat.com HD Services 01252 315905 www.hdwindow cleaning.co.uk support@hdwindow cleaning.co.uk

HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

IC Solutions 24/7 Ltd Centenary Businesss Centre Hammond Close Nuneaton Warwickshire CV11 6RY 024 76732151 www.icsolutions247.com sales@icsolutions247.com Indepth Hygiene Services Limited 020 86617888 www.indepthhygiene.co.uk ductclean@indepth hygiene.co.uk Karcher 01295 752142 www.karcher.co.uk healthcare@karcher.co.uk Kitchen Deep Cleaning Ltd 020 73597396 www.kitchendeepcleaning.com deepcleaning@btconnect.com P&G Professional 0800 716854 www.pgprof.com Pamper Cleaning Services Limited 0700 9540245 www.pampercleaning.com info@pampercleaning.com Rainbow International 0800 0430001 www.rainbowint.co.uk/health Regional Contract Services Limited 020 77083814 info@regionalservices.co.uk Cleaning Equipment Aussie 020 34052000 www.aussiegroup.co.uk ESL 180 Halifax Old Road Huddersfield West Yorkshire HD2 2SQ 0800 1522124 www.ecoblastsupplies.co.uk info@ecoblastsupplies.co.uk

Cayford Architecture 020 88406690 www.cayford.com info@cayford.com Elliott Off-Site Building Solutions 0800 0858231 www.elliottuk.com/off-site Garden Escapes 028 97564477 www.gardenescapesni.com info@gardenescapesni.com Glynn Williams 01245 222692 www.glynnwilliams archtects.com glynn.williams@tesco.net GML Construction Orchard House Westerhill Road, Coxheath Maidstone ME17 4DH 01622 742700 www.gmlconstruction.co.uk info@gmlconstruction.co.uk Haydon Mechanical & Electrical 020 75378552 www.haydonme.co.uk Jackpad 0116 2866966 www.jackpad.co.uk enquiries@jackpad.co.uk Jacob 01694 722841 www.jacob-uk.com Magnet Trade 0845 6715506 www.magnettrade.co.uk/ contractkitchensolutions contractkitchensadmin@ magenet.co.uk Marley Eternit 01283 722588 www.marleyeternit.co.uk cladding@marleyeternit.co.uk McAvoy www.mcavoygroup.com

Design and Build Adroit Modular Buildings 0800 115544 www.adroitmodular.co.uk

Modular & Portable Buildings Hire Ltd 0845 2711902 www.modularand portablebuildings.co.uk contact@modpb.co.uk

Affresol Ltd 01792 581197 www.affresolmodular buildings.co.uk

Modular Buildings Ltd 01482 382038 www.modularbuildingsltd.co.uk sales@modularbuildingsltd.co.uk

Albion Sections 0121 5531877 sales@albionsections.co.uk www.albionsections.co.uk

MPBA 0870 2417687 www.mpba.biz mpba@mpba.biz

Bailey Associates 01689 813813 www.baileyassociates.co.uk info@baileyassociates.co.uk

Panther Interiors 0845 634 1458 www.pantherinteriors.co.uk sales@pantherinteriors.co.uk

Phoenix Building Systems 01482 317260 www.phoenix buildingsystems.com Premier Interlink (Waco UK Ltd) 0800 3160888 www.waco.co.uk Speedy 0845 6015129 www.speedyhire.com Terrapin 01908 270900 www.terrapin-ltd.co.uk info@terrapin-ltd.co.uk The Qube 01604 785786 www.theqube.co.uk info@theqube.co.uk Thurston Building Systems 01924 237214 www.thurstongroup.co.uk Doors Yeoman Shield Wall & Door Protection Yeoman House Whitehall Ind. Estate, Whitehall Road Leeds LS12 5JB 0113 2795854 www.yeomanshield.com Energy 1st 4 Solar 0800 4102588 www.1st4solar.co.uk Apollo Solar Installations 0800 6899309 www.solar-installations.net info@solar-installations.net Beacon Medaes 01246 474242 www.beaconmedaes.com gbn.info@beaconmedaes.com BIU 01253 789816 www.biu.com Carbon Energy Solutions 0844 9934704 www.carbonenergy solutions.com Clean Earth 0800 9755635 www.cleanearthenergy.co.uk info@cleanearthenergy.co.uk Cordtape Energy Management Systems Ltd 0115 9780554 www.cordtape.co.uk energy@cordtape.co.uk CP Electronics Brent Cresent London NW10 7XR 0333 9000671 www.cpelectronics.co.uk

Elcomponent Unit 5 Southmill Trading Centre Bishop’s Stortford Hertfordshire CM23 3DY 01279 503173 www.elcomponent.co.uk sales@elcomponent.co.uk Endress 0161 2865000 www.uk.endress.com/esight info@uk.endress.com Energenie 0844 4127923 www.energenie4u.co.uk Energy Institute 020 74677146 www.energyinst.org sprice@energyinst.org Energyhelpline.com 0800 9702626 www.energyhelpline.com Enevis 0800 508 8383 enquiries@enevis.co.uk www.enevis.co.uk ESTA www.esta.org.uk GG Eco Solutions 01223 651417 www.ggecosolutions.com Green Spark www.gsccc.co.uk sales@gsccc.co.uk ICIS Energy 01476 566564 www.icisenergy.com info@icisenergy.com Just Energy 14 Shute End, Albany House Wokingham Berkshire RG40 1BJ 0870 1125919 www.justenergy.co.uk McCaul Group 028 82251155 energy@pmccaul.com www.pmccaul.com MCL Energy 01302 738000 www.mclenergy.co.uk Power Master 01924 272696 www.power-master.co.uk info@powermaster.co.uk PowerSave Technology 01992 701556 www.powersave technology.co.uk Powerstar 01709 836200 www.powerstar.co.uk

Radio-Tech 01279 636324 www.radio-tech.co.uk SCCI Energy 0844 5588617 www.sccienergy Schneider Electric 0870 6088608 www.schneider-electric.co.uk ScottishPower 0845 030 4053 energysolution@scottish power.com Systematic Energy Ltd 0808 1088057 The Finance House 01273 857024 www.thefinancehouse.co.uk Total Environmental Management Ltd 01252 87 87 22 www.totaleman.co.uk enquiries@totaleman.co.uk Western Power Distribution 0870 448900 www.wpdsamrt metering.co.uk smartmetering@western power.co.uk Flooring 4m Flooring UK Ltd Unit 9 Decade Close High Carr Business Park Newcastle-under-Lyme ST5 7UG 01782 576650 www.4m-flooring.co.uk Flowcrete UK 01270 753000 uk@flowcrete.com Formica www.formica.com Step On Safety Ltd Units 3-4, 122 Station Road Lawford, Mainningtree Essex CO11 2LH www.steponsafety.co.uk sales@steponsaftey.co.uk Gillett Flooring 020 86478779 info@gillettflooring.co.uk Groundscare Avon Landscapes Ltd Greenacres, Woolverton Nr Bath, Somerset 01373 830789 www.avonlandscapesltd.co.uk prh@avonlandscapes.co.uk Botanica Nurseries Ltd 01753 647476 www.botanicanurseries.co.uk enquiries@botanica nurseries.co.uk

Europlants Interiors Ltd 01825 890811 www.europlants.ltd.uk henry@europlants.ltd.uk

Teknomek 01603 788833 www.teknomek.co.uk mail@teknomek.co.uk

New Generation Parking Management Limited 0871 4344372 www.ngpltd.com

Timotay 01933 665151 www.timotayplayscapes.co.uk

Parking Management 14 Services Security & Parking Enforcement Services 01452 546984 www.14services.com info@14services.com

Nortech 01633 485533 www.nortechcontrol.com info@nortechcontrol.com

Town & Country 0845 0170899 www.tacg.co.uk Heating Systems Autron 01787 274135 www.autron.co.uk Eaton-Williams Service 07773 807310 Reflex Winkelmann Gmbh 023 92240816 www.reflex.de Lighting Brandon Medical 0113 2777393 www.bradonmedical.com enquires@brando-medical.com Weblight Limited Netherfield Lane Stanstead Abbotts Herts SG12 8HE 01920 872287 www.weblight.co.uk Maintenance Services Asteral 0118 9008100 www.asteral.com ISS www.uk.issworld.com isshealthcare.commercial@ uk.issworld.com Powerworks 01329 288444 www.powerworks.uk.com sales@powerworks.uk.com VINCI Facilities Radius House 4th Floor, 51 Clarendon Road Watford, Hertfordshire WD17 1HP 01923 478400 www.vincifacilities.com Management Systems Asckey 0845 2707747 www.asckey.com Office Furniture Aalborg 07768 931016 www.aalborgdk.com info@ah07.com

ACS BPS Ltd Watchmoor Park, Riverside Way Camberley, Surrey GU15 3YL 01276 807100 www.acs-gts.com Alpha Parking Ltd 020 72422567 www.aparking.co.uk parkingenquiries@ aparking.co.uk

Northern Parking Services 0870 8921170 www.northern parkingservices.co.uk sales@northern parkingservices.co.uk Parking Control Services 0800 9705109 www.parkingcontrol services.co.uk info@parkingcontrol services.co.uk Total Car Parks 0845 2930818 info@totalcarparks.co.uk

AMANO UK Ltd 8 Newhouse Business Centre Old Crawley Road Horsham, West Sussex RH12 4RU 0844 8793748 www.amano-parking.co.uk

Total Parking Solutions Ltd SATRA Innovation Park Rockingham Road Kettering, Northants NN16 9JG 0845 2573540 www.totalparking.co.uk info@totalparking.co.uk

Another Level Car Parks 0845 3453835 www.anotherlevelcarpark.com

UK Parking Control Ltd 0844 8008710 www.ukparkingcontrol.com

BemroseBooth Paragon Limited 01482 826343 www.bemrosebooth.com ticketing@bemrosebooth.com

UK Parking Patrol Office 08707 203807 www.parkingpatrol.com infoparkingpatrol.com

British Parking Association 01444 447316 www.britishparking.co.uk

Patient Access Go Access 07982 279683 enquiries@goaccess.co.uk

Camden Council Car Parks 020 74057412 www.camden.gov.uk/carparks Capital 2 Coast Security 0700 3400351 info@capital2coast.co.uk CPM Solutions 0870 6092453 www.carpark management.uk.com admin@carpark management.uk.com Entry Parking Post 01564 773188 www.alligatorteeth.net entryparkingpost@aol.com Excel Parking 0114 2678008 sales@excelparking.co.uk

Flexiform government@flexiform.co.uk

Gemini Parking Solutions 0871 2002143

Hill & Hill Design 01246 591549 www.hillandhilldesign.co.uk info@hillandhilldesign.co.uk

Ice Watch 01728 633900 www.icewatch.co.uk mail@icewatch.co.uk

Specifiers Index

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Patient Safety Static Systems Group www.staticsystems.co.uk Maintenance BWA Kings House 32-40 Widmore Road Bromley Kent BR1 1RY 020 84601111 www.bwa.uk.net Caregard Systems Limited 0800 5244256 www.caregard.org Glass Protection (Essex) Ltd 01708 745907 HydraQuip 0845 2604334 www.hydraquip.co.uk hp@hydraquip.co.uk Signs and Displays Charm Office Solutions 0854 4502012 www.charmoffice.co.uk rod@charmoffice.co.uk

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

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Specifiers Index

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net Direct Signs (Northern) Ltd 191 North Road Darlington Co. Durham DL1 2PT 01325 351092 www.direct-signs.com info@direct-signs.com Equality Signs 0161 2735252 www.equalitysigns.com sales@equalitysigns.com First Signs & Labels 01279 467999 www.firstsafetysigns.co.uk sales@firstsignsandlabels.co.uk Innova Solutions 01282 867390 www.innovasolutions online.com info@innovasolution sonline.com Innovations in Technology 01943 850800 www.innovations-av.co.uk info@innovations-av.co.uk Leo Signage 01254 916133 www.leosignage.com info@leosignage.com Variable Message Signs Ltd Unit 1 Monkton Business Park North Mill Lane Hebburn Tyne & Ware NE31 2JZ 0191 4237070 www.vmslimited.co.uk Software (FM) Tabs FM Ltd Unit 9 The io Centre The Royal Arsenal Sheffington St Woolwich London SE18 6SR www.tabsfm.com sales@tabsfm.com Total Gym Software Group 0115 9848383 www.totalgymsoftware.com sales@totalgymsoftware.com Storage Equipment Willowbrook Education 01780 721115 www.willowbrook education.co.uk sales@willowbrook educatio.co.uk Surface Protection Addagrip Surface Treatments Ltd 01825 761333 www.addagrip.co.uk sales@addagrip.co.uk Elesgo 07909 528943 snc@essenncee.com

70

Washroom Equipment Dart Valley Systems 01803 529021 www.dartvalley.co.uk sales@dartvalley.co.uk Miele 0844 8930026 info@miele.com www.miele.com Twyford 01270 879777 www.twyfordbathrooms.com twyford.sales@ twyfordbathrooms.com Vectair Systems Ltd (Babyminder) Unit 3 The Trident Centre Armstrong Road Basingstoke RG24 8NU 01256 319500 www.vectair.co.uk info@vectair.co.uk Water Purification Swan Abalytical UK Limited Unit 3 The Steading Copthill Farm Deeping Road Stamford PE9 4TD 01780 755500 www.swan.ch salesuk@swan.ch HEALTH & SAFETY Consultancy MKM Healthcare Consultancy 020 87472150 www.mkmhealthcare.co.uk enquiries@mkm healthcare.co.uk Ergonomics Progress Through People 01224 666304 www.progress throughpeople.com Evacutation Equipment Cable Safe Limited 01302 726264 www.cablesafe.co.uk sales@cablesafe.co.uk Evac+Chair 0845 2302253 www.evacchair.co.uk pcad@evacchair.co.uk Hospital Aid 01604 586501 www.hospitalaids.co.uk info@hospitalaids.co.uk Fire Safety AFG FlameGuard 01342 310107 enquires@afgflameguard.com Apollo Fire Solutions www.apollo-fire.co.uk BAFE 0844 3350897 info@bafe.org.uk

HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

Clarkson Safety Services 020 86600131 www.clarksonsafety.com info@clarksonsafety.com DESL 01252 710 302 www.desl.org.uk info@desl.org.uk Eton Fire Ltd 020 75176300 www.etonfire.com Eurotech Fire Systems Ltd 19/20 Stratfield Park Elettra Avenue Waterlooville Hampshire PO7 7XN 020 31410999 www.eurotechfire.com enquiry@eurotechfire.com FARMSS 0161 4884863 www.farmss.co.uk info@farmss.co.uk Fire Comply www.firecomply.co.uk Fire Lining Systems Ltd 0191 4165732 www.firelinings.co.uk info@firelinings.co.uk Fire Training International 0800 1584428 info@fire-training-int.com www.fire-training-int.com Fire-Stat International Ltd Oak Trees 2 Stocks Close Horley Surrey RH6 9GU 01293 823921 www.fire-stat.co.uk Hillmoore Fire Protection Limited 01628 890122 www.hillmoorefire.co.uk info@hillmoorefire.co.uk Hosiden Besson Ltd Tel: 01273 860000 info@hbl.co.uk www.hbl.co.uk JPRO Services Ltd 01732 356242 www.jproservices.co.uk LifeLine Fire & Security 01634 373522 www.lifelinegroup.co.uk LWF 020 86688663 www.lwf.co.uk fire@lwf.co.uk Multi Fire 01634 735465 www.multifire.co.uk maintenance@ multifiremsl.co.uk

National Security Inspectorate 01628 637512 www.nsi.org.uk

Swiftclean Environmental 01702 531221 www.swiftclean.co.uk

Peccater Safety Products www.peccater.com sales@peccater.com

TM Electronics (UK) Ltd 01903 700651 www.tmeletronics.co.uk sales@tmelectrionics.co.uk

Pel Services Ltd 020 88392100 www.pel.co.uk PHS Compliance Compliance House, Golborne Enterprise Park, Kidglove Road, Warrington, Cheshire WA3 3GR 01942 290888 info@phscompliance.co.uk www.phscompliance.co.uk Safelincs 0800 6127894 www.safelincs.co.uk Sharpfibre 01268 413084/411489 info@sharpfibre.com www.sharpfibre.com Trinity Protection Systems www.trinityprotection.co.uk Legionella Control Acorn Chemical Services Ltd 01639 641222 www.acornchemical.com admin@acornchemical.com Aquastat Environmental Services Ltd 01934 811264 www.aquastat.co.uk enquiries@aquastat.co.uk Brodex 01704 834 477 Danish Clean Water Dallow Street Burton on Trent Stoffordshire DE14 2PQ 01283 542865

Tritec Environmental Services Limited 01923 202085 TSS Facilities Limited 60, Lansdowne Place Hove, East Sussex BN3 1FG 01273 719111 www.tssfacilities.co.uk info@tssfacilities.co.uk Obesity Management 1st Call Mobility Ltd 01279 425648 www.1stcallmobility.co.uk sales@1stcallmobility.co.uk Clos-o-mat 0161 9691199 www.clos-o-mat.com info@clos-o-mat.com Disabled Living Foundation www.dlf.org.uk G & J Logistics Limited 0161 6209757 www.gjltd.co.uk sales@gjltd.co.uk Plinth 2000 Ltd 01449 767887 www.plinth2000.com sales@plinth2000.com Poshchair Medical Ltd Unit 1 Beta Building, Willments Shipyard, Hazel Road Southampton, Hants SO19 7HS 0844 8000899 www.poshchair.co.uk info@poshchair.co.uk

Dynamika 0845 2579001 www.dynamika.co.uk

Scales Express 01204 590231 www.salesexpress.com dan@wardworth.com

ETI Ltd 01903 202151 www.etiltd.com

The Diet Plate 0161 4809050 www.thedietplate.com

Hydroviron Ltd 0870 8742587 www.hydroviron.com enquiries@hydroviron.com

The Gastric Hypno Band 01245 494446 www.gastrichypnoband.com

ProMinent Fluid Control Resolution Road Ashby-de-la-Zouch Leicestershire LE65 1DW 01530 560555 www.prominent.co.uk service@prominent.co.uk RPS 0800 0858483 www.rpsgroup.com

TLK International Footwear Ltd 01706 260949 www.tlk-int.com Welch Allyn 020 73656780 www.welchallyn.co.uk Products (Health & Safety) Fellowes (Prof Ergo) www.ergo.fellowes.com

Logic 01434 60661 www.logictoday.co.uk sales@logictoday.co.uk Slingsby Otley Road, Baildon, Shipley, BD17 7LW 0800 2944440 sales@slingsby.com www.slingsby.com Wockhardt UK Ltd Ash Road North Wrexham Industrial Estate Wrexham LL13 9UF 01978 661261 www.wockhardt.co.uk Risk Assessment Envex 0118 9773030 www.envexconsultants.co.uk enquiries@envex consultants.co.uk Seton PO Box 77, Banbury Oxon OX16 2LS 0800 585501 www.seton.co.uk sales@seton.co.uk Training (Health & Safety) HT Direct www.htdirect.co.uk RoSPA 0121 248 2233 www.rospa.com enquiries@rospa.com HEALTHCARE PRODUCTS Batteries Direct Battery Solutions 0844 8006843 www.directbattery solutions.co.uk info@directbattery solutions.co.uk Design and Manufacturing Agentdraw 0116 2841386 info@agentdraw.co.uk www.agentdraw.co.uk Infranor 020 81442152 www.infranor.com Furniture Action Assist Ltd 01977 689400 www.actionassist.com actionassistltd@aol.com Sidhil Ltd 01422 233000 www.sidhil.com info@sidhil.com Medical Lighting Luxo & Daray 01926 730673 www.medicaremedicalequipment.co.uk sales@medicalequipment.co.uk

Medical Supplies Lorne Laboratories Limited 0118 9212264 www.lornelabs.com sales@lornelabs.com Patient Handling Dr Alistair Bromhead 0800 7101099 www.abromhead.co.uk a@abrimhead.co.uk Easibathe & Easiacces Independance House Fenderation Way Lanchester Road Dunston NE11 9JR 0191 4602777 www.easibathe.com info@easibathe.com Medi Rehab Charwood House Oakhurst Business Park Southwater West Sussex RH13 9RT 0845 2170203 www.medirehab.co.uk sales@medirehab.co.uk Welco 0800 954 9001 wwww.welcohealth.co.uk Nursing Hygiene Chardwood House Oakhurst Business Park Southwater West Sussex RH13 9RT 01403 825825 sales@nursinghygiene.com

Management Skills Centre 01892 506872 www.management skillscentre.com

Nisi Locum Agency 0116 2257554 www.nisistaffing.co.uk info@nisistaffing.co.uk

Manor Training 023 80811680 www.manor-training.co.uk sales@manor-training.co.uk

MRN Mediation 01258 817688 www.mrnmediation.co.uk info@mrnmediation.co.uk

PJ Locums 0800 0320454

Midas Training Solutions 0845 4680235 www.midas-training.co.uk enquiries@midas-training.co.uk

Mulberry DT www.mulberrydt.com mulberrydt@btinternet.com People Resolutions 0800 6125110 www.peopleresolutions.com SecuriCare 01904 492442 www.securicare.com trainers@securicare.com Personnel Management Health Surveillance Services 0161 4565339 info@healthsurveillance.co.uk Kronos 0870 9206000 www.kronos.co.uk/healthcare ukinfo@kronos.com Life Craft Gable House 18-24 Turnham Green Terrace Chiswick W4 1QP 01239 711799

RED Professional Locums 0845 5390077 www.redprofessional locums.com info@redprofessional locums.com Sonographers Medical 020 85511299 www.sonographersmedical.com enquiries@sonographers medical.co.uk TechNET IT Recruitment Ltd www.technet-it.co.uk TLA Group 0800 3213212 www.tlagroup.co.uk info@tlagroup.co.uk Rewards/Incentives Charity Gift Vouchers 01323 848686 www.vouchers4charity.org.uk Love2Reward www.love2reward.co.uk Sodexo 0800 3287411 marketing.motivation.uk@ sodexo.com

Randstad Care 0844 8000675 www.randstadcare.co.uk care@randstadcare.co.uk

SVM Cards 0871 2712727 www.svmcards.co.uk info@svmcards.co.uk

Courtney-Thorne 0800 0687419 www.courtney-thorne.co.uk info@courtney-thorne.co.uk

The Best Organisation 22 Borrowdale Close Gamston Nottingham NG2 6PD 0115 9826563 www.thebestorganisation.com

The Voucher Shop Rockingham Drive Linford Wood Milton Keynes MK14 6LY 0845 0509533 www.thevouchershop.co.uk

HUMAN RESOURCES Conflict Management Argyll 0870 7501475 www.argyll-loneworker. co.uk/support loneworker@argyll.uk.com

Recruitment Advantage Healthcare Group Grosvenor House, Central Park Telford, TF2 9TW 0800 0323355 www.advantagehealthcare.com info@advantagehealthcare.com

Beyond The Blue 92 Vegal Crescent Englefield Green Surrey TW20 0QF 0845 6025595 www.btbl.co.uk info@btbl.co.uk

Angel Human Resources 020 85912427

Expert-Messaging 020 76330050 www.expert-messaging.com revolution@expertmessaging.com

Code Blue Nurses 084499 11091 info@codebluenurses.co.uk www.codebluenurses.co.uk

First Data Bank 01392 440 100 www.fdbhealth.co.uk sales@fdbhealth.com

LAK Locums 0113 2379690 www.laklocums.co.uk info@laklocums.co.uk

Insight Management Solutions Ltd 07879 693373 www.insight-solutions.uk.com ims@insight-solutions.uk.com

Aid Call 0800 05236146 www.aidcall.co.uk

CEDR 020 75366000 www.cedr.com gmassie@cedr.com Corporate Harmony 01491 540004 www.corporateharmony.co.uk info@corporateharmony.co.uk

Meridian Health 0845 8737130 www.meridianbs.co.uk nhssupportservices @meridianbs.co.uk

Staff Training De Montfort University Leicester 0116 2577222 www.dmubusiness.co.uk commissioning@dmu.ac.uk

JT Computer Training Solutions 01803 313386 www.jt-training.co.uk jt_training@msn.com

Specifiers Index

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Mitrefinch 0845 6190070 www.mitrefinch.co.uk sales@mitrefinch.co.uk Palmer Training Associates Markham Lane, Markham Vale Chestershire, Derbyshire S44 5HY 01246 241302 www.palmertraining associates.co.uk Pass Training Consultancy Ltd 0845 32895581 info@passtraining.co.uk Peta (Training and Consultancy Services) 023 92538700 PK Care 01142 536490 www.pkcare.co.uk info@pkcare.co.uk Primary Care Training Centre 01274 617617 admin@primary caretraining.co.uk Response Training 01622 701981 www.response-training.co.uk response-training@tiscali.co.uk RoSPA 0121 2482233 www.rospa.com/ occupationaltraining enquiries@rospa.com Sheilds 01482 806805 www.sheilds.org info@sheilds.org Solo Protect 01909 550387 info@soloprotect.com www.soloprotect.com Specialist Services Training Solutions 41 St Isan Road Health Cardiff CF14 4LW 029 20610635 www.ssts.org.uk The University of Sheffield 0114 2222630 www.shef.ac.uk/is is@shef.ac.uk The Workplace Training Company 0118 9462881

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

71

Specifiers Index

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net xpertHR Group 020 86524653 www.xperthr.co.uk enquiries@xperthr.co.uk

BettaClean (UK) Ltd 01925 242707 www.bettacleanservices.co.uk info@bettacleanservices.co.uk

PDS Hygiene 01603 426700 www.pdshygiene.com info@pdshygiene.com

Stress Management Organisation Health Tanyard House Castle Street Winchcombe Gloucestershire GL54 5JA 0845 8331597 info@orghealth.co.uk www.orghealth.co.uk

BioCote 01902 824450 www.biocote.com

Proventec Healthcare 0845 6029981 www.proventechealthcare.com sales@proventechealthcare.com

Praxis 42 Training 0870 4464201 www.praxis42.com training@praxis42.com

CareFusion 0800 1513587 www.carefusion.co.uk info@carefusion.co.uk

Premier Life Skills Ltd 13 Woodlinken Close Verwood Dorset BH31 6BP 07808 215674 www.premierlifeskills.co.uk info@premierlifeskills.co.uk

DDC Dolphin The Fulcrum Vantage Way Poole Dorset BH12 4NU 1202731555 www.slucie.co.uk info@ddcdolhin.co.uk

Well Wise 4 Me 01923 492600 INFECTION CONTROL Consultancy Lancer 01223 861665 enquiries@lancer.co.uk www.lancer.co.uk Mouchel Export House Cawsey Way Woking Surrey GU21 6QX 01274 694381 www.mouchel.com commercial.services @mouchel.com Products (Infection Control) Advanced Sterilization Products (Glosair) 01344 864195 www.aspjj.com glosairukie@its.jni.com Allgood PLC 297 Euston Road London NW1 3AQ 020 73879951 www.allgood.co.uk info@allgood.co.uk Angloplas 01621 868400 www.angloplas.co.uk sales@angloplas.co.uk Antimicrobial Copper +44 (1442) 275705 info@copperalliance.org.uk www.antimicrobialcopper.com Baxx UK Ltd Tudor House 18 Manor Road Harrogate North Yorkshire HG2 OHP 01423 540664 www.baxxuk.com

72

Business Furniture Online Ltd 0118 9411144 www.business furnitureonline.co.uk

Dyson 0800 2980298 www.dyson.com/fans E-Co 020 71931630 www.e-co.uk.com solutions@e-co.uk.com Environmental Hygiene Solutions 65 Riverside 3 Medway City Estate Rochester Kent ME2 4BH 0800 434270 www.enhys.com info@enhys.com Global Entertainment Managemnet (UK) Ltd 401 Centennial Park Centennial Avenue Elstree WD6 3TN 0845 2602180 sales@globalentertainment. co.uk Haigh 01989 760200 www.haigh.co.uk info@haigh.co.uk James Spencer & Co Prospect Mills Main Street, Wilsden Bradford BD15 OJR 01535 272957 www.jamesspencer.co.uk sales@jamesspencer.co.uk

PuriCore Endoscopy On Demard 01785 782420 sales@puricore.com Rentokil Specialist Hygiene 0800 6020900 www.rentolkil-hygiene.co.uk specialisthygiene-enquiry@ rentokil-initial.com Rocom Enterprise Comms Supplier 0844 8480901 www.rocom.co.uk Sefton Transmail 01603 404217 www.seftontransmail.co.uk sales@seftontransmail.co.uk Sempermed 01327 313140 www.sempermed.com sales@semperit.co.uk TEAL 0121 7700593 www.washyourhands.co.uk enquiries@tealwash.co.uk The Scientific Instrument Centre Unit 4 Leylands Park Nobs Crook, Colden Common Winchester Hampshire SO21 1TH 023 80696092 www.sic.uk.com enquiries@sic.uk.com Tristel Solutions 01638 721 500 www.tristel.com mail@tristel.com Vernacare 01204 555999 www.vernacare.co.uk info@vernagroup.com Vygon 01793 748830 marketing@vygon.co.uk

Consultancy (IT) Call Systems Technology 020 83811338 www.call-systems.com solutions@call-systems.com Helix Services 0845 2997522 www.helix-services.com/ buildingblocks Metartec 0845 6439772 www.metartec.com sales@metartec.com Data Destruction Disk Demolition 0845 5197626 www.disk-demolition.co.uk info@disk-demolition.co.uk Document & Data Shred Ltd 0161 4432506 www.elsarecycle.co.uk Hamilton Asset Management 01344 491342 www.hamilton-am.com assetman@hamilton.co.uk IT Asset Disposal Ltd Unit 2E Cramic Way Port Talbot SA13 1IU 0845 4741423 sales@itadltd.com RICOTECH Ltd www.ricotech.co.uk Select Enviromental Services 0118 975 9000 www.selectenviro.co.uk info@selectenviro.co.uk Lasker Investigations International 020 71170334 info@lasker.co.uk Data Recovery Clarks Archive Storage 61 Station Road, Sudbury Suffolk CO10 2SP 0845 5050003 www.archive-storage.com Flexible Storage Solutions Limited 0800 6521117 www.flexible-storage.co.uk info@flexible-storage.co.uk

Formic Fusion 0870 1975622 www.formic.com sales@formic.com XPO IT Services 01952 608908 Handheld Systems First Data Bank (FIRSTLight) www.firstdatabank.co.uk/ firstlight Hardware Airwave Healthcare 08000 113399 www.hospitaltv.co.uk info@airwave.tv Fujitsu www.scansnapit.com Kodak www.kodak.com/go/i4000 Misco 0800 0388883 www.misco.co.uk salesdesk@misco.co.uk Tinytag Scientific House Terminus Road Chichester Weast Sussex PO19 8UJ 01243 813000 www.tinytag.info info@tinytag.info Mobile Solutions Mobile Data Collection Unit H2 Lambs Farm Business Park Basingstoke Road SwallowField RG7 1PQ 0118 9448811 www.mdc-ltd.com info@mdc-ltd.com Solarvista Software 18 Atlas Way Atlas North Sheffield S4 7QQ 0114 2211000 www.solarvista.com Support Desk Pro 0844 8040950 www.supportdeskpro.co.uk sales@clockworkit.co.uk

IT/TELECOMS Broadband Gradwell www.gradwell.com/ broadband

GID Quantor Limited 01444 882258 www.gid-quantor.co.uk info@gid-quantor.co.uk

JLA 0800 591903 www.jla.com otex@jla.com

Call Centre Solutions Jabra 01784 220140 info@jabra.co.uk www.jabra.co.uk

Document Management Castle Document Management 01962 882281 www.castledocument.co.uk info@castledocument.co.uk

OKI Printing Solutions www.oki100freeprinters.co.uk

Medstrom 0845 3711717 www.medstrom.co.uk sales@medstrom.co.uk

Jolly Good Idea 020 81444559 www.jolly-good-idea.co.uk info@jolly-good-idea.co.uk

Ezescan 020 72446271 www.ezescan.co.uk sales@ezescan.co.uk

Security Nedap Security Management www.nedap-security management.com

HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

Printers KYOCERA 0845 7103104 www.kyocera documentsolutions.co.uk

Toshiba www.toshibatec.co.uk

Osbourne Technologies Ltd Unit 4 Wortley Court Fall Bank Industrial Estate Dodworth, Barnsley South Yorkshire S75 3LS 0800 0372904 www.osbourne technologies.co.uk info@osbourne technologies.co.uk Software Acumentive 020 87838606 www.acumentive.com Advanced Health & Care 01233 722670 www.advancedcomputer software.com/ahc ahcmarketing@advanced computersoftware.com Alvolution 4 Greenfield Crescent Edgbaston Birmingham B15 3BE www.alvolution.co.uk/compare Apollo Medical Systems www.wellbeing software.com enquiries@ wellbeingsoftware.com Bidetime Ltd 0871 2180230 sales@bidetime.co.uk www.bidetime.co.uk Cherwell Software Management Lime Kiln House Wootton Bassett SN4 7HF 01793 858181 www.cherwellsoftware.com CSAM 07595 883618 www.csamhealth.com enquiries@csamhealth.com dbMotion 08000569580 www.dbmotion.com Fretwell-Downing Hospitality 0114 2816060 info@hospitality.com Graphic Mail www.graphicmail.co.uk MRG Systems Limited Willow Court Beeches Green Stroud Gloucestershire GL5 4BJ 01453 751871 www.mrgsystems.co.uk sales@mrgsystems.co.uk SHOKK Tactics 0161 9279488 www.shokk.co.uk sales@shokk.co.uk

TCM Solutions 01592 770081 The S2S Group March Street, Sheffield S9 5DQ 0114 2433637 info@s2s.uk.com www.s2s.uk.com Wolters Kluwer www.learn.uptodate.com Translation and Dictation Data Supplies 0845 644 5070 info@dictationsupplies.com www.dictationsupplies.com Olympus www.olympus.co.uk security@olympus.co.uk Philips 01206 755504 www.philips.com Web: Conferencing Stream UK 020 74191820 www.streamuk.com sales@streamuk.com SECURITY Access Control Company Card 01744 815475 www.companycards.co.uk sales@plastic-cards.co.uk DED Limited 01797 320636 www.ded.co.uk card@ded.co.uk HID 01440 714850 smarshall@hidglobal.com www.hidglobal.com IP UserGroup International Physical Security Technology Forum Unit 3 Burstow Park Business Centre Horley Surrey RH10 3XF 0870 7870546 www.ipusergroup.com info@ipusergroup.com Kaba 0870 0005625 www.kaba.co.uk info@kaba.co.uk SECOM 0800 252753 www.secom.plc.uk SystemWare Europe ARC Progress Business Centre Mill Lane Stotfold Bedfordshire SG5 4NY 01462 732800 www.sysware-europe.com enquiries@sysware-europe.com

West London Security Ltd 22-36 Paxton Place London SE27 9SS 020 86764300 www.westlondonsecurity.com info@westlondonsecurity.com Alarm Systems Kat Communications 0844 4740004 www.katcommunications.co.uk enquiries@kat communications.co.uk CCTV Systems GB Security Group Security House High Street Donington Spalding Lincs PE11 4TA 01775 821100 www.gbsg.co.uk enquiries@gbsg.co.uk VGI Allied House Abbot Close West Byfleet Surrey KT14 7JN United Kingdom 01932 402888 www.vgisecurity.co.uk enquires@vgisecurity.co.uk Ward Security A9 & A10 Spectrum Business Centre Medway City Estate Rochester, Kent ME2 4NP 0845 8476180 www.ward-security.co.uk info@ward-security.co.uk

AM Medical Services (South) Ltd Clearwater Business Park, Frankland Road, Swindon, Wilts, SN5 8YZ 0800 0832035 www.ammedicalservices.co.uk enquiries@am medicalservices.co.uk AST Ambulance Service Apsley House Apsley Road New Malden Surrey KT3 3NG 020 83292999 www.astambulance.com enquiries@astambulance.com B. N. Gibson Ltd Kirklington Road Bilsthorpe Newark Nottinghamshire NG22 8RU 01623 870312 www.bngibson.co.uk info@bngibson.co.uk Cleric Software Solutions www.cleric.co.uk Emergency Care Group 74 Cantilupe Cresent Aston Sheffield South Yorkshire S26 2AT 0844 8005976 MBS Medical Ltd 01483 486999 mbsmedical999@aol.com

Monitoring Services Nedap 0118 9821038 www.nedap-security management.com info@nedap-security management.com

Phoenix Private Ambulance Service Ltd 01788 816192 www.phoenixambulance.co.uk info@phoenixambulance.co.uk

TRANSPORT Ambulances Acute Ambulance & Medical Services Arrows Business Centre 39a Barton Road Bletchley Bucks MK2 3HW 0845 6860301 www.aams-amb.co.uk

Pro Medicus Ltd Unit 2 Thrales End Business Centre Thrales End Lane Harpenden Herts ALF 3NS 01582 969313 www.promedicusharpenden.co.uk prop.medicus@ntlworld.com

Aero Medical Ambulance Service 145-157 St John Street London EC1V 4PY 07717 475648 info@aeromedicalambulance.com www.aeromedical ambulance.com Air Medical Ltd 01865 842887 www.airmed.co.uk charters@airmed.co.uk

Sites Ambulance Service 0845 0171129 www.ambulancesites.co.uk enquiries@ambulance sites.co.uk Southern Country Ambulance Service Highways House Highways, Micheldever Winchester, Hampshire SO21 3DW 01962 774999 scas999@yahoo.co.uk

Want Medical Services Douglas House East Street Portslade East Sussex BN41 1DL 0844 3578214 www.wantmedical.co.uk info@wantmedical.co.uk

Specifiers Index

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

West Country Private Ambulance Service South View Road Willand EX15 2RU 01884 841911 www.wpas.co.uk Components Isla Components Ltd 01885 485950 www.islacomponents.co.uk islasales@lineone.net Fleet Management F16 Consulting Ltd 0115 8781416 www.f16consulting.co.uk nhs@f16consulting.co.uk Pullman Fleet Services 0870 4282050 www.pullmanfleet.co.uk sales@pullmanfleet.co.uk GPS Tracking CitySprint 0844 8884115 www.citysprint.co.uk/ healthcare Vehicle Leasing BNP Paribas Northern Cross Basing View Basingstoke RG21 4HL 0845 2666488 ING Car Lease Form One Bartley Wood Business Park Hook, Hampshire RG27 9XA 0870 428242 www.ingcarlease.co.uk Vehicles Citroën 0845 7940940 www.citroen.co.uk Renault 0845 0500138 www.renaultbusiness.co.uk Smart 0800 0304758 www.thesmart.co.uk/corporate Volvo 0845 7300140 www.volvocars.co.uk/fleet Alfa Romeo 0844 6623626 www.alfaromeo.co.uk Fiat www.fiat.co.uk/fleet

Specifiers Index 2012/13 | HEALTH BUSINESS MAGAZINE

73

Advertisers Index

BUSINESS INFORMATION FOR HEALTHCARE PROFESSIONALS – www.healthbusinessuk.net

Reflexomat

Servitec Variomat

Pressurised Systems for Heating & Chilled Water Installations

Gigamat

Gigamat

• Compressor and Pump driven units • Microprocessor controlled,separate or inbuild degassing function • Soft Control – volt free contacts – alarms – BMS suitable • Systems pressure control +/- 0.1 or 0.2 bar • Pressures from 1 bar > 40 bar • Suitable for standard or large volume and/ or high temperature systems Reflex Winklemann Gmbh Reflex UK Offices: Hampshire Tel No: 02392 240816 Mobile: 07590079260 Email: dan.testar@reflexuk.co.uk Wesite: reflex.de Contact: Mr Dan Testar: UK Sales Manager

ADVERTISERS INDEX

The publishers accept no responsibility for errors or omissions in this free service Aalborg

56, 57

Energenie 23

Kyocera 10

18

Enevis 20

Leema Risk Management

Acumentive 54

Fire Comply

Medstrom FP

Advanced Healthcare

First Data Bank

Accon UK

74

6, 58

29, 31 64

17

Messe Dusseldorf

65

Air Medical

46

Flowcrete 65

Mike Maloney Country

48

Air Quality Assurance

22

Fujitsu 52

Nedap 60

Airwave Europe

25

G & J Logistics

36

Northern Realisations

58

Angloplas 42

GG Eco Solutions

24

Patrick McCaul

34

Apollo Medical Systems

54

Gillett Flooring Contractors

18

Phoenix Building Systems

32

Asckey Data Services

54

Go Access

36

Phoenix Private Ambulance

44 48

Autron 22

Gradwell 61

Redcliffe Catering

BAFE 28

Graphic Mail

30

Reflex 66

Bailey Associates

46

Green Spark

Bench Vent

65

Hamilton Rentals

Cardiac Science

18

Ceme Conference Centre

28

Ricotech 58

IBC

ROSPA 27

HD Services

42

Secom 51

62

Health Surveillance Services

64

Singers Healthcare Finance

14

Citadel Events

65

Hill & Hill Design

39

TLK International Footwear

36

City Sprint

16

ICIS Energy

22

Toshiba Tec UK

50

Cleric 46

Induced Energy

48

Total Environmental

22

Clos-o-mat 39

Infranor 12

Tribe Communications

Crown Moran Hotel

62

ISS Mediclean

18

Tristel Solutions

Data Shredding Services

58

JJ Food Service

8

DB Motion

55

JLA OBC

Vernagroup 43

DESL Electrical

31

Kingston University London

Vygon 42

HEALTH BUSINESS MAGAZINE | Specifiers Index 2012/13

62

Up to Date

46 4, 42 IFC

JLA Laundry Prognosis:

No cross-infection, no upfront costs and no repair bills... ever. ozone laundry disinfection from JLA will: • Eradicate all micro-organisms, bacteria, yeasts, moulds and viruses including MRSA and C.difficile • Validate disinfection on each cycle for audit records • Save over 35%* on energy costs by disinfecting at low temperatures using ozone • Reduce laundry detergent usage by 50%* • Reassure with 24/7 support and unrivalled national engineer coverage • Eliminate capital expenditure and repair costs with the market leading Total Care package

For Total Peace of Mind

0800 591 903 Your Laundry & Infection Control Partner

otex@jla.com

*Results are part of Showcase Hospitals Report no. 8, following evaluation at the University Hospital Southampton NHS Foundation Trust

jla.com

JLA0035