FEBRUARY 25, 2016
the LEAD Sheet A L A B O U R M A R K E T N E W S L E T T E R F O R G R E AT E R VICTORIA EMPLOYMENT SERVICE CENTRES
CONTENTS EMPLOYER CORNER
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TOURISM SHORTAGES
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Advantage
The By Kate Wiley
ASK A CASE MANAGER
NEXT ISSUE: MARCH 10, 2016
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he current economy has businesses looking for ways to do more with less, and that applies to hiring too. Social media is everyone’s friend in this climate. It’s inexpensive for employers to use and free to the job seeker.
accredited skill sets is equally helpful to the time-starved Human Resources Manager. “It really does a lot of the work for them and brings it into a concise, clear profile of what that candidate has to offer,” says Robert Hansen, Assistant Network Administrator and LinkedIn expert at WorkLink Employment Society.
Among professional networking tools, LinkedIn is king. As of December 2015, LinkedIn claims a total of over 400 million members. With the use of a few choice search terms, a recruiter can zero in on the candidates who fit their criteria most precisely. Having instantaneous access to those individuals’ work histories, recommendations, and
On the flip side, the service makes it easy for the job seeker to create a high quality profile; see Page 9 for 5 Practices to Get Started on LinkedIn. But even the world’s most commanding profile will not get you hired without benefit of connections. Often it’s not what you know, but who you know. (Continued on page 4)
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By Kate Wiley
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n another couple of months, Vancouver Island will be abuzz with framers' markets, their stalls spilling over with brilliant shades of pink, green, orange and yellow. It’s a feast for the senses, but also an opportunity to exchange ideas with friends and neighbours. As any locavore will tell you, the markets promote healthy eating by connecting consumers with farmers and fostering awareness around what goes on your plate. Epicure, a company headquartered on a 33-hectare farm in North Saanich, aims to spread a similar message from within the home: With the right tools, even time-crunched working parents need not sacrifice quality ingredients when preparing meals. “At Epicure, we’re not radical fanatics; we’re passionate realists who challenge the food industry and rally around clean eating,” reads the company website. Epicure’s vision grew out of Founder Sylvie Rochette’s impulse to sell her spice mixes at local markets in the mid-90s. The part-time business allowed her to stay home with her kids, and her creations minimized the time she spent in front of the stove. Today, thousands of independent consultants, most of them women, do the selling for Epicure at private home parties, or cooking classes. The company claims it shipped the height of Mt. Everest in Extraordinary Cheese Dip Gift Collections last year. Supporting the sky-high sales are some 160 employees at the “Home Office” in North Saanich. And that number is growing. The company hopes to find new team members at a job fair hosted by GT Hiring Solutions on March 16. “Aside from the technical skills specific to each opening, we are looking for people who show some energy around clean food and healthy eating,” says HR Generalist Michelle Philpott. The prospect of reporting to work on a farm in North Saanich appeals to West Coasters, and job vacancies at Epicure regularly draw 50 to 100 applicants. One way to stand out from
February 25, 2016
“We are looking for people who show some energy around clean food and healthy eating.” – Michelle Philpott, HR Generalist, Epicure the crowd, according to Michelle, is to get creative with the “what makes you unique” field on the application form. You might explore what clean eating means to you, or how you’ve used the product. There is a wealth of information on the company’s mission and its corporate culture at epicurev2.com. Also readily apparent on the website is the diversity of expertise required to bring more than 200 spice blends and gourmet food products to our kitchens. Current openings include Custodial Supervisor, Photo + Video Assistant, Receiving + Inventory Clerk, and Customer Experience Team Lead. Some positions are easier to fill than others. A shortage of food manufacturing in the region makes it hard for Michelle to find people with the necessary food background to work in the Operations department, for example. “Job seekers are often misled by our pretty banners and glossy catalogues at fairs,” Michelle says. “They think we’re just after designers, but we’ve got a huge warehouse to operate.” Applicants who make it past the interview are able to 1) articulate how their past experience relates to the role they are applying for; 2) answer situational questions; and 3) demonstrate a willingness to learn about the how they can best fit into the big picture. “Our team members, as we call them, work really hard to support Epicure’s goals,” explains Michelle, who raves about the office-wide meals, where everyone comes together to try the product and have some fun. “If you’re willing to learn and expand your palette, there is lots of opportunity here to take on more responsibility — we remain a fairly lean team.” Lean, perhaps, but well fed. Got a story to share? Your success could inspire others. Email kwiley@worklink.bc.ca.
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grow and become a prominent part of our economy, these shortfalls will impact the rest of our province. In recent years, tourism operators were able to turn to the Temporary Foreign Worker Program to fill vacancies. A crack down on that program has forced the sector to re-think its long term strategy in regards to recruiting and retaining workers.
By Tony Abbis
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hose of you who buy the weekend edition of the Globe & Mail may have noticed that the newsstand price has climbed to four dollars. For that reason, I don’t buy it as much as I used to, but I was glad I picked it up a couple of weeks ago. The Feb. 12 issue contained a multipage breakdown of the tourism industry across the country. The low loonie is having an immense impact in this industry and the long term trends indicate future growth as well. The size of the tourism sector in Canada may surprise some. The Globe points out that this industry has a bigger impact on the economy than mining, forestry and agriculture. In it’s never-ending yo-yoing, our loonie will at some point claw its way back to par with the American dollar, but this sector will continue to grow. The tip of the baby-boomer spear has now retired or will be doing so very soon. They will shortly be followed by the rest of their cohort. The average senior lives much longer than in the past, remains more active, and looking for travel and recreational opportunities. At the same time, there are more people leaving the workforce than entering it. This double whammy is going to impact the tourism sector in a profound way. In 2014 the Canadian Tourism Human Resource Council estimated that, by 2030, tourism labour shortages could surpass a quarter of a million jobs across the country. go2hr, BC tourism industry’s human resource association, reported several years ago that more than 100,000 job openings in the province are expected by 2020. Currently the worker shortage is felt most acutely in communities like Whistler and Tofino where a lack of affordable housing makes it even more challenging to recruit workers. As tourism continues to
February 25, 2016
People who work in this field often do not stay in it. The combination of low wages, irregular shifts, seasonal outages and lack of career growth forces them into post-secondary education or other careers. Tourism businesses often operate on thin margins and increased wage costs would be passed on to customers. As the Globe points out, however, the tourism pie is growing in Canada and the demographic trends are creating new customers each day as the retirement numbers mount. Operators will have to decide which is worse; passing on increased costs to customers or shortening hours and days of operation as currently happens with some businesses in Whistler. Another way to attract young people to this field is with a broadly-based apprenticeship program. Right now in BC it is only possible to enter into apprenticeships in cooking, baking, meat-cutting and some guiding jobs. There is an opportunity to include bicycle mechanics, front-desk clerks, night auditors, guides and instructors, and a host of other occupations as well. The tourism industry needs to be perceived as a viable career option with opportunities for advancement, career growth, and an opportunity to earn more than the minimum wage. Until that happens, young people are going to see tourism jobs as a stopgap while they work their way through school or look for better opportunities. A robust apprenticeship program involving the government, Industry Training Authority, and tourism/hospitality operators, coupled with wage increases, would allow for workers to build their careers and provide a stable, motivated workforce. If this fails to happen, we will see a dynamic industry fall short of its potential and endless reports about labour shortages. For links to resources and an archive of this column check out worklink.bc.ca.
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(Continued from page 1) Find and reconnect with former classmates and colleagues. Request recommendations from them, and don’t forget to return the favour! Every comment you make on LinkedIn increases your visibility and improves your chances of being noticed by an employer. Growing your list of contacts increases the likelihood you
perform at networking events and other social settings where professional peers are in the mix. Rather than trying to showcase your qualifications in an otherwise casual conversation, offer to follow up on LinkedIn. Once you’re home, send a personalized connection request to keep the conversation going. Leave the sales pitch to your profile and reserve face time for making personal connections.
Check in occasionally with those new contacts to strengthjob. Use LinkedIn’s InMail feature to reach out to these inside en the relationship. Comment on a colleague’s update or job connections directly. Or request an introduction through one anniversary. Offer to help with a project they’ve undertaken, of your common contacts. A survey commissioned by iCIMS, a or ask them for assistance. People like to help – especially provider of talent acquisition solutions, found that most can- with simple requests. Need advice on a certification program or how to tackle a particular piece of software? Before you didates (91 percent) referred by a director level or above were hired. Even a recommendation from an entry-level em- consult Google, ask a contact for his opinion. And don’t forget your manners. “Type a personal thank you for connectployee resulted in a hire half of the time. “LinkedIn is espeing,” recommends Carla Deter, Founder of LinkedIn Profile cially powerful for those launching a career,” says Robert. Services Professional. “It only takes seconds and it will go a “Even if it’s someone who knows your dad or your uncle, LinkedIn allows you to discreetly ask them to recommend you long way to being remembered.” will know someone at the company you are considering for a
to the person who is doing the hiring.” LinkedIn can also help alleviate some of the pressure to
Kate Wiley is editor of The LEAD Sheet. Contact her at kwiley@worklink.bc.ca.
MANUFACTURING & FACILITIES JOBS West Shore Parks & Recreation seeks a Parks MainteIsland Health requires a casual Maintenance Worker 3 nance Worker I. High school graduation and one year of at Victoria General Hospital. Qualifications include Grade previous park and golf experience is required. Learn more 10 and two years' recent, related experience or equivaat westshorerecreation.ca > About Us > Employment. Clos- lent. Apply online at viha.ca. Open until filled. es Mar. 7. Artistic Mouldings & Millwork requires a full-time Forklift Operator/Receiver with a valid Forklift license and at least 2 years’ experience. Excellent math skills required. Go to workbc.ca. Expires Mar. 31.
Greater Victoria Harbour Authority has 4-6 openings for Seasonal Dock Crew Members. Must be available to work a variety of shifts. Knowledge about boats and boating preferred. Go to gvha.ca/about-gvha/careers. Deadline to apply is Mar. 7.
Hudson’s Bay at Mayfair Shopping Centre seeks an Investigator Associate (Asset Protection) with a valid Provincial Security guard license. Full flexibility with schedule (including evenings and weekends) required. Learn more at hbc.monstermediaworks.ca.
BC Public Service is hiring an Asset Investment Recovery (AIR) Warehouse Supervisor. Qualifications include 5 years’ experience in stores /warehouse environment, as well as experience supervising others. Go to www2.gov.bc.ca > Job Postings. Closes Mar. 3.
Canadian Forces Morale and Welfare Services is looking for a part-time Rink Attendant. High school diploma or equivalent required. Experience an asset. Find the complete job listing at ca.indeed.com.
Glenlyon Norfolk School is hiring a Custodian Supervisor - Cleaning Services. Qualifications include trades certificate/diploma or equivalent experience. Find the complete listing at ca.indeed.ca.
February 25, 2016
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TECHNOLOGY JOBS Beanstream is hiring a Developer Liaison in Victoria. FCV Interactive requires a .Net Developer – Contract. Candidate must possess moderate to expert-level in at For a list of qualifications, including a sense of humour least one programming language and be knowledgeable in and positive attitude, go to fcvinteractive.com/careers. 1 or 2 additional programming languages; must also attend Best Buy has openings for a Geek Squad Remote Repair meetups and hackathons. Learn more at beanstream.com Agent (Contract) and Geek Squad Online Technical Sup> About Us > Career Opportunities. port (Contract). Requirements include call centre and PC BC Public Service seeks a Service and Data Management maintenance/repair experience. These are work-fromTechnician in the Environmental Assessment Office. Quali- home positions. Learn more at bestbuy-jobs.com. fications include Grade 12 graduation, plus courses related ACD Systems seeks a Digital Marketing Coordinator in to information systems or equivalent. Preference given to Victoria. Bachelor's degree in business management (marthose applicants with experience providing customer support to help clients with computer hardware and software. keting) or e-commerce degrees/diplomas required. Go to acdsee.com/en/about/careers. Go to www2.gov.bc.ca > Job Postings. Closes Mar. 3.
February 25, 2016
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TRADES & TRANSPORT JOBS Flynn Canada is hiring Roofers in Victoria branch with endorsement. Candidate must have no more than one vioall levels of experience. Candidates will have experience lation in the last 3 years. Go to victoria.craigslist.ca. in commercial, industrial or institutional building envelope construction. Go to flynncompanies.com > Careers. Fountain Tire seeks an Automotive Tire Technician in Victoria with a valid driver’s license and the ability to NAPA Auto Parts Division requires a full-time Driver. consistently lift 50 pounds. One year of tire-related expeQualifications include a high school diploma and valid rience preferred. Details at fountaintire.com > Careers. driver’s license; 1 year previous delivery experience is an asset. Learn more at carrieres.uapinc.com. Closes Mar. 5. Creative Woodcraft in Cobble Hill is hiring a full-time Shop Worker/Cabinet Finisher Helper. Cabinet shop exWilson's Transportation seeks a part-time Charter Bus perience preferred; First Aid Certificate an asset. Find the Driver with a Class 2 BC Commercial Licence with air brake complete listing at ca.indeed.com.
SOCIAL & HEALTH JOBS The YMCA-YWCA of Vancouver Island is filling two openings for Supervisor, ECE/IT. Early Childcare Educator Infant/Toddler License required. Candidate must also have a minimum of 2 years’ supervisory experience. Find the complete listing at ecebc.ca > Job Postings. Appication deadline is Mar. 4. The YMCA-YWCA of Vancouver Island seeks an Aquatics Association Program Manager. Qualifications include a degree/diploma in a sports and recreation management related field or combination of relevant experience and education, plus 5 - 7 years aquatic management experience. Go to bcrpa.bc.ca > Jobs. Closes Mar. 4.
Steve Nash Fitness World & Sports Club seeks a certified Personal Trainer in Victoria. Candidate must be an energetic, enthusiastic networker and self-promoter. Go to snclubs.com > Careers. Atria Senior Living is hiring Wait Staff. Strong communication and time management skills are required. Learn more at atriaretirement.ca > Careers. Island Health is recruiting a casual Addictions and Recovery Worker with a post-secondary certification in Addiction Counselling or equivalent, plus two years’ recent related experience. Application details at viha.ca.
BC Association of Aboriginal Friendship Centres seeks a full-time Elder and Youth Coordinator. Qualifications include an undergraduate degree in related field of study, or equivalent work experience, plus direct experience in program management. Find the complete listing at ca.indeed.com. Closes Mar. 10.
Hotel Grand Pacific seeks a Registered Massage Therapist – Contractor and a Massage Practitioner – Contractor. The successful candidates will have flexibility with scheduling and must be able to demonstrate a keen understanding of luxury service. Application details at hotelgrandpacific.com/careers.
Broadmead Care Society has openings for two Registered Nurses. Current registration with CRNBC or CRPNBC and recent experience caring for adults with mental and/or physical disabilities required. Learn more at broadmeadcare.com > Work With Us.
Central Saanich Animal Hospital is filling the full-time position of Animal Care Attendant (Overnight). Previous experience or education in a veterinary/animal care facility or human health care facility is required. Apply online at associatevets.com/Careers.
February 25, 2016
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PROFESSIONAL & ADMINISTRATIVE JOBS Smart Dolphins is filling an Inside Sales Position in Victoria. Requirements include an entrepreneurial sense and a minimum of 2 years of related experience; no technology sales experience required. Details at smartdolphins.com/culture/currentopportunities.
Revera is hiring a Receptionist for its Parkwood Place retirement home. Candidate must have above average interpersonal, oral and written communication skills; previous experience in reception is considered an asset. Learn more at jobs.reveraliving.com.
The YMCA-YWCA of Vancouver Island seeks a Center Manager - Downtown Branch. Qualifications include a university degree in Business Administration or combination of related education and experience, plus 5 - 7 years multidiscipline management experience, preferably in a charity/not-for-profit environment. Go to bcrpa.bc.ca > Jobs. Application deadline is Mar. 4.
The Township of Esquimalt requires a Senior Engineering Technologist with a diploma in Civil Engineering or Survey Technology and 5 years of experience in a municipal or similar environment. Learn more at civicinfo.bc.ca/careers. Closes Mar. 11.
Acklands-Grainger has an opening for an Account Manager in Victoria. Three to 5 years of sales experience is required; outside sales experience preferred. Go to acklandsgrainger.com > Careers. The Greater Victoria School District is looking for an Accounts Clerk – General. The candidate must have Grade 12 or equivalent and completion of Financial Accounting 1 and Financial Accounting 2 or equivalent, plus two years specific financial accounting experience. Find the listing at makeafuture.applytoeducation.com. Closes Mar. 4.
Greater Victoria Harbour Authority seeks a Reservations Assistant to work a six-month term contract between April and September 2016. A minimum of 2 years’ experience in reservation coordination and working knowledge of marina operations preferred. Go to gvha.ca/about-gvha/careers. Deadline to apply is Mar. 3. WorkSafe BC is hiring an Occupational Safety Officer in Victoria. Four years of industry experience or a Bachelor of Science and three years’ experience required. More information at jobs.localworkbc.ca.
ADT is hiring a Small Business Sales Representative in Victoria. High school diploma or equivalent required; previous B2B sales experience is a plus. Apply online at jobsatadt.com.
The City of Victoria is recruiting a Deputy City Clerk/ Manager of Legislative Services, responsible for managing a team of eleven who oversee all procedures related to the preparation of Council and committee reports, agendas and minutes. Experience in local government setting from a corporate administration perspective required. Learn more at civicinfo.bc.ca/careers. Closes Mar. 7.
National Money Mart requires a Collection Specialist in Victoria. High school diploma or equivalent required; phone experience preferred but not required as training is provided. Go to moneymart.ca/careers.
Bell Media in Victoria seeks a temporary, full-time Creative Writer. Degree or diploma from a recognized Broadcast/Journalism Program or equivalent experience is required. Apply online at jobs.bce.ca. Closes Mar. 8.
QUOTE OF THE DAY: If the wind will not serve, take to the oars. — Latin Proverb
February 25, 2016
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HOSPITALITY & CUSTOMER SERVICE JOBS WildPlay Element Parks is hiring a full-time Park Sales Agent. Qualifications include at least 2 years of recent sales experience and a minimum typing speed of 50 words per minute. Learn more at victoria.craigslist.ca. Deadline to apply is Mar. 11. Enterprise Rent-A-Car is looking for a Management Trainee in Victoria and Sydney. Qualifications include a bachelor’s degree (preferred) or three-year diploma or university degree. Some experience in Sales, Customer Service Experience, Management /Supervisory Experience or Military Leadership also required. Apply online at careers.enterprise.com. Shoppers Drug Mart on Douglas St. seeks an Assistant Front Store Manager with a post-secondary education and proven leadership and staff management abilities. Flex schedule requires some weekends and evenings. Details at jobs.shoppersdrugmart.ca.
Coast Capital Savings is recruiting Youth Team Members. This paid position is a one-year term starting July 1, 2016. Work full-time during the summer and part-time while in high school. Gain work experience as a Member Service Representative in a local branch and community relations experience as a Coast Capital Savings Ambassador. Visit coastcapitalsavings.com > About Us > Careers. The Home Depot in Saanich seeks a part-time Service Desk Associate with the ability to work a flexible schedule including evenings and weekends. Excellent communication skills and customer service skills required. Go to jobs.homedepotjobs.ca. Closes Mar. 4. Ardene is hiring a part-time Sales Associate at Victoria Bay Centre. Qualifications include some high school and 1 year of retail or customer service experience. Apply online at ardenecareers.com.
Best Buy Langford has openings for a Customer Service Representative, Connected Solutions Specialist and Home Solutions Specialist. Customer service skills required; current knowledge of the latest technology products and industry trends an asset. Go to bestbuy-jobs.com.
The Fairmont Empress is recruiting a Conference Services Manager with previous leadership experience within a luxury brand. University/ college degree in a related discipline preferred. The hotel also has an opening for a Guest Services Agent. More information at fairmontcareers.com. Closes Mar. 4.
SportChek at Hillside Centre is hiring a Sales Associate (Bike). Qualifications include a passion for biking and knowledge about the sport and the equipment involved. Previous customer service experience is an asset. Learn more at sportchekjobs.com/jobs.
TD Bank is hiring a part-time Customer Service Representative in Victoria. Candidate must have excellent communication skills and flexibility to work evenings and weekends when required. Learn more at tdcanadatrust.com > About TD > Careers.
Feedback? Send your comments to kwiley@worklink.bc.ca.
q Create A Complete Profile Having a sparse profile does not interest those who view it. Build it out with details of work experiences/projects etc. Also, a profile with a number of key words for your industry will increase the views to your profile. ü Update your headline with key words about you do (consultant, technology, sales) ü Fill in the summary section using third person ü Add ‘open to new opportunities’ at top of summary ü Use all 50 skills available under the skill section Note: Keep an eye on the “profile strength” tool that guides you through how robust your profile is and what you need to fill in.
q Join Groups
q Become A Part Of The Conversation
The more recommendations and endorsements you have, the more you prove that you are good at what you do and you’ll be more favorable to a prospective client or recruiter.
q Get Recommendations and Endorsements
q Make Connections
ü Ask past employers, coworkers, association colleagues and anyone you’ve specifically done work for to give a brief recommendation ü Use the built-in LinkedIn recommendation feature to populate it directly to your profile ü The best and fastest way to get recommendations and endorsements, is to give them out first Note: Although some endorsements may come from people you don’t know – it offers you exposure in the news feed.
Note: Flip over to another platform and connect there for all new connections. It takes time – but a great strategy to be remembered
ü Type a personal thank you for connecting. It only takes seconds and it will go a long way to being remembered
ü Learn the Boolean search capabilities to target exact industries, job titles and more
ü Conduct a general search using key words for people in the industry you’re looking to connect with – but also utilize the advanced search
There is a number of ways to build connections. Organically, directly and your current email lists. Accepting and requesting connections expands your network and professional exposure.
5 Practices to Get Started on LinkedIn
LinkedIn groups are discussion forums where people with similar interests can share articles, ask questions, make contacts and find jobs.
ü Follow companies and influencers you’re interested in, like & comment on their updates
ü Like, share others content (and your own) and comment to profiles of those you have an interest in getting to know
You can also increase your visibility by becoming part of the social conversation. By “sharing an update” your face, your name and your profession stays in the forefront (via the updates feed).
ü Answer questions that are listed in a specific group and you can establish yourself as a leading expert in that domain ü Share your expertise about best practices and common tools to help others, you’ll be perceived as an authority figure in that area.
It’s important to comment to connections outside of groups. Be social with current connections Note: Our current connections are as important as establishing new ones.
ü Make a point to include ü others in your post as it’s not all about you – sharing is caring! Note: Don’t be shy to promote yourself and/or an upcoming event under the promotions tab. Remember to click ‘promotions’ before posting.
AUTHORED BY CARLA DETER, SOCIALLY YOUR VIRTUAL ASSISTANT | ONLINE MARKETING/PROMOTIONS EVENTS, CONFERENCES, SYMPOSIUMS, SEMINARS AND MORE |EMAIL: CARLA@SOCIALLYOURVIRTUALASSISTANT.COM | www.linkedin.com/in/carladeter | 2.2015
Employer Forum Featuring
Are you interested in knowing about careers with Island Health? WorkLink Employment Society and the Military Family Resource Centre welcomes
Rod O’Connell, Strategist, Talent Acquisition & Retention for Island Health. Topics he will cover include: how to navigate their on-line application system, preferred style of resumes, interview preparation and much more! You can ONLY apply to Island Health through their on-line system, so this Forum will help you learn how to be a competitive applicant.
Did you know …? Island Health is Vancouver Island’s largest employer. Employment is not limited to healthcare positions: there are 900 other job categories. Due to the aging population, healthcare professionals will be in demand.
Date: Wednesday, March 9 Time: 10:00 am – 12:00 pm Location: Military Family Resource Centre, 2610 Rosebank Road, Colwood, BC
REGISTER HERE: http://www.eventbrite.com/e/island-health-authority-employer-forum-tickets-21494925902
For more information contact Barb or Jen at 250-478-9525 Brought to you by:
T he E mployment Program of Britis h C olumbia is funded by the G overnment of C anada and the P rovince of British C olumbia
FrameWork Job Search Program Opportunity for Unemployed British Columbians
Eligibility for FrameWork: ● Unemployed, non-EI British Columbians who are Landed Immigrants or Canadian Citizens and are not attending school ● A non-EI individual is one who has not established a regular Employment Insurance claim in the last three years; and/or has not established a maternity or parental claim in the past five years
Program Offers: ● Up to 4 weeks of facilitated group work with follow up support ● Preparation for employment including industry specific short-term training to enhance labour market participation ● Opportunity to develop and/or improve your skills to find work with the necessary structure, routine and up-to-date job search information ● Chance to meet local employers, sharpen your communication skills and reach your goals in an inspiring, positive environment
2016 Start Dates: 7 March, 2 May, & 27 June Contact: 250.474.2598 Location: #101-847 Goldstream Avenue, Langford Open to Westshore, Sooke and Greater Victoria Residents (exception ~ Saanich Peninsula)