KBRG Research - US Community banks have $3.6BN in excess cost heading into 2018

US Community Banks have an estimated $3.6BN in Excess Costs heading into 2018 SUMMARY OF FINDINGS With 2018 on the horizon, US Community Banks continue to be burdened with over $3.6 billion in excess cost to meet current regulatory expectations. Costs to be compliant continue to grow inefficiently due to the reactive nature of regulatory feedback and enforcement. With all the recent data breach issues and natural disasters occurring, risk, finance and compliance functions in today’s banks are struggling to maintain operational efficiency while ensuring regulatory expectations are met. Executives are eying a profitable year heading into 2018, but it is necessary to assess current processes to ensure continued profitable growth. KBRG performed an analysis of its proprietary metric – “SET” (Total Salary cost as a % of Total Non-Interest Expense) on all 829 US Banks and Credit Unions with assets from $1 – $10BN (as of Q2’17). The research of the SET metric showed the following:  Approx. 577, or 70% of the total, have a forecasted $3.6BN of excess cost within their current organizations.  The KBRG forecast for FY 2017 excess cost shows it continuing to grow by over $0.5BN when compared to fiscal year 2016. 

When looking at current Q2’17 performance, the excess cost in aggregate is roughly $297MM more than Q2’16 excess cost.

 At the end of Q2’17 the SET Metric, a relative measure of salary expense, continued to outpace the increase in total non-interest expense by ~16%.  On the other hand, non-interest expense has been steadily growing by 7% annually.  Total assets for the Q2’17 grew by ~9%, slowing down from the previous year growth of 10%.  Total number of full-time employees (where data is available) continued to grow (+5,000) from the end 2016, to now over 305,000 employed at the end of Q2’17.  Net income for Q2’17 was a surprise, growing by over 28% over the previous year’s decline of 7%.  The average bank at the end of Q2’17; held total assets of $2.87BN, had ~368 full-time employees with an average annual salary of $89.1K, annualized non-interest expense of $89MM (forecasted), a SET metric of 54.2% (forecasted) and over $4MM (forecasted) in excess cost.

Karlo A. Bustos

For more information:

CEO & Chief Analyst

Phone: +1 781 365-9424 ext. 101

Email: kbustos@kbrg.co

All proprietary information and analysis held within this document is the absolute property of KBRG, LLC. No part of this document may be produced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, nor may it be used outside the scope of the engagement for which it was supplied or disseminated, without the prior written permission of KBRG, LLC. www.kbrg.co

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RESEARCH & ANALYSIS METHODOLOGY: KBRG’s research and analysis was a compilation of public data available on SNL (Copyright © 2017, S&P Global Market Intelligence) along with previous research and data compiled by KBRG. KBRG uses the most recent publicly available data for the companies involved. For this research, the analysis performed was focused on US banks with assets of $1-$10 billion at the end of Q2’17.

The main metric used is SET (Salary Expense Transformation) Metric - Salary Expense as a % of Total Non-Interest Expense (NIE) is used to identify excess cost. It is an external view of a company’s performance as compared to its peer group in terms of salary expense within total non-interest expense.

Adjustments may have been made to the data to provide true, consistent and comparable figures. It necessarily requires disaggregation to determine regional performance.

Each company is compared against a peer group from its own region as identified through their primary supervisory body region. KBRG’s forecast of the SET metric along with excess cost is based on the actual performance through the end of Q2’17, and applying the average growth rate which is then augmented to the past performance in Q3’16 and Q4’16 to come to an estimated annualized number. This forecast is based on the premise that all banks benefited from improvements in the 1st half of 2017 and maintained the performance considering the back half of 2016 actual performance. It does not reflect the final and actual results for the full year of 2017. The resulting excess cost opportunity range is the difference of SET metric when compared to the Upper Quartile of its peer group multiplied by the annual total non-interest expense.

TOP 6 AREAS FOR COMMUNITY FINANCIAL INSTITUTIONS (FI’S) TO ADDRESS IN 2018: As community based FI’s continue to have record profits and capital growth, it is important to also adapt with the macro-economic and regulatory environment within their communities. Executives at these institutions will need to focus on profitable growth while managing the key risks, a more robust review of current processes and product offerings is required. The below stated “top 6 areas” (not in order of priority) should be considered in the plans for 2018: 1. Growth and the impact of surpassing regulatory thresholds. What is the process to monitor growth and the process to institute thorough review of the cost/benefit to surpassing thresholds within the strategic plan? Which executive(s) is responsible for mobilizing the due diligence, review with regulators and implementation with a well-documented compliance plan?

2. New regulations, de-regulation and streamlining processes to gain efficiencies.

Incorporating a review process with an independent auditor is a good practice to see where there are inefficiencies and opportunity to reduce/remove legacy processes. This will help with redundant actions and/or procedures to allow for capacity to incorporate new or enhanced regulatory requirements.

3. Natural Disasters and Data Breach protocols. With the current impactful weather patterns and hacking of personal data, a thorough review should be performed of your current Business Continuity Process/Disaster Recovery Plan for your offices as well as processes on how to help customers in the instance your community is impacted. Also, a review of your current communication plan and process for escalating to appropriate management, authorities, and customers in the event of a data breach, should be implemented.

4. Cohesive and current monitor reporting. Ensure there is a clear distinction of accountability and streamlined processes in the utilization of the timely monitoring of customer activities to support the prevention of financial losses as well as reputational risks due to fraud.

5. Sales practices, compliant management and fee income to cost of compliance analysis. A holistic analysis should be performed annually to best understand how products are performing both from an income and all-in cost basis. The review of the underlying processes that support growth and compliance, as well as the customer feedback loop should then be correlated to the

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income and cost of offering the product(s) and service(s). This will help in identifying costly legacy items and processes to aid in the continued improvement of profitability.

6. Plan for annual review, training and attestation of business operation processes. FI’s who put a focus and emphasis on performing an annual business operations review will not only benefit from identifying processes that may no longer be required, but also ensure staff on the front line of the compliance and risk teams agree with the risk measurement procedures, tools and reporting required in support of the safety and soundness of the institution.

REGIONAL PERFORMANCE BREAKDOWN: Our research looked at banks within their respective regions as determined by their main regulatory oversight body. This allows for fair comparison of supporting compliance to regional regulatory expectations as well as average cost of having sufficient staff in these regions.

Below is a table that breaks each of the regional make up of banks along with average assets: # of Banks Regional Breakdown Northeast Southeast Central Midwest West

Average Assets as of Q2’17 $3.1BN $2.8BN $2.5BN $2.8BN $3.1BN

216 131 123 191 168

When reviewing the trends across all five regions, it should be noted that all regions are estimated to grow regarding excess cost, with the Northeast continuing to grow the fastest year over year, while remaining in 3rd place when it comes to an average excess cost of $4.3MM. The Midwest region has the highest, on average, excess cost at $4.8MM, while the Central region currently has the lowest with $3.9MM excess cost on average.

The West has the 2nd highest excess cost on average at $4.6MM and the Southeast comes in 4 th at $4.0MM average excess cost, although both regions are seeing over a 150% increase in their excess cost growth rate year over year.

Average Northeast Region bank profile: The average bank (as of Q2’17) in the Northeast region held total assets of $3.1BN, had ~374 full-time employees with an average annual salary of $97.7K, with a total estimated annual non-interest expense of $81.3MM, a SET metric of 54.8% and $4.3MM in excess cost. As seen in the graph below, the gap between the average bank vs the top performer in the region was 410bps as of Q2’17 while the estimated FY 2017 gap is 420bps, or 10bps greater than Q2’17 performance.

Northeast Region - SET Metric Performance 56.0% 55.0% 54.0% 53.0% 52.0% 51.0% 50.0% 49.0% 48.0% 47.0%

54.8%

54.3%

53.5% 50.8%

FY 2015

53.8%

FY 2016 Average

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50.6%

50.4%

49.7%

Q2'17

FY 2017 (KBRG Forecast)

Top Performer

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Average Southeast Region bank profile: The average bank (as of Q2’17) in the Southeast region held total assets of $2.8BN, had ~316 full-time employees with an average annual salary of $79K, with a total estimated annual non-interest expense of $80.2MM, a SET metric of 53% and $4MM in excess cost. As seen in the graph below, the gap between the average bank vs the top performer in the region was 270bps as of Q2’17 while the estimated FY 2017 gap is 330bps, or 40bps greater than Q2’17 performance.

Southeast Region - SET Metric Performance 54.0% 53.0% 52.0% 51.0% 50.0% 49.0% 48.0% 47.0% 46.0%

52.6%

52.2%

53.0%

52.4% 49.9%

49.7%

49.7%

48.9%

FY 2015

FY 2016 Average

Q2'17

FY 2017 (KBRG Forecast)

Top Performer

Average Central Region bank profile: The average bank (as of Q2’17) in the Central region held total assets of $2.5BN, had ~313 full-time employees with an average annual salary of $83.4K, with a total estimated annual non-interest expense of $80.2MM, a SET metric of 54.9% and $3.9MM in excess cost. As seen in the graph below, the gap between the average bank vs the top performer in the region was 370bps as of Q2’17 while the estimated FY 2017 gap is 380bps, or 10bps greater than Q2’17 performance.

Central Region - SET Metric Performance 56.0% 55.0% 54.0% 53.0% 52.0% 51.0% 50.0% 49.0% 48.0% 47.0%

53.6%

53.4%

50.2%

FY 2015

50.7%

51.1%

49.8%

FY 2016 Average

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54.9%

54.4%

Q2'17

FY 2017 (KBRG Forecast)

Top Performer

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Average Midwest Region bank profile: The average bank (as of Q2’17) in the Midwest region held total assets of $2.8BN, had ~440 full-time employees with an average annual salary of $84.5K, with a total estimated annual non-interest expense of $85.6MM, a SET metric of 54.6% and $4.8MM in excess cost. As seen in the graph below, the gap between the average bank vs the top performer in the region was 360bps as of Q2’17 while the estimated FY 2017 gap is 390bps, or 30bps greater than Q2’17 performance.

Midwest Region - SET Metric Performance 55.0% 54.0% 53.0% 52.0% 51.0% 50.0% 49.0% 48.0% 47.0% 46.0%

54.6%

54.4%

54.1%

54.0%

50.8%

50.3%

50.7%

49.3%

FY 2015

FY 2016 Average

Q2'17

FY 2017 (KBRG Forecast)

Top Performer

Average West Region bank: The average bank (as of Q2’17) in the West region held total assets of $3.1BN, had ~360 full-time employees with an average annual salary of $95.3K, with a total estimated annual non-interest expense of $89.2MM, a SET metric of 53.5% and $4.6MM in excess cost. As seen in the graph below, the gap between the average bank vs the top performer in the region was 130bps as of Q2’17 while the estimated FY 2017 gap is 270bps, or 140bps greater than Q2’17 performance.

West Region - SET Metric Performance 54.0% 53.0%

52.0%

52.0% 51.0% 50.0%

53.5%

53.0%

52.9%

50.9%

50.7%

50.8%

50.0%

49.0% 48.0% FY 2015

FY2016 Average

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Q2'17

FY 2017 (KBRG Forecast)

Top Performer

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IN CONCLUSION – COMMUNITY FI’S HAVE AN OPPORTUNITY TO FURTHER IMPROVE PROFITABILITY AND RETURNS To avoid the excess cost trap, executives of these Community FI’s should adopt best practices used by their top performing peers: 1. Tools and Systems - Ensure your organization has a central repository of all compliance related documentation as well as regulatory feedback and audit findings. A system should be in place (technology or not) to report on progress and identify areas of concern and roadblocks.

Management should use this reporting to support the remediation efforts to meet the objective and ensure a successful and sustainable delivery of change.

2. Awareness and Ownership - Implement mandatory training for all key personnel in compliance, risk and finance function as well as all dependent internal constituents. This will ensure all are aware of their specific roles and responsibilities in implementing the change required, while ensuring all on-going monitoring and support of implemented and/or updated processes are rightfully followed and owned.

3. Execution and Prioritization - Align regulatory feedback and audit findings to prioritize remediation efforts with areas of top financial and reputation risk to your organization. This requires a holistic view of all items requiring time, support and investment to be reviewed monthly by management along with key personnel from impacted functions to ensure the basis of #2.

As excess cost continues to grow, banks will need to re-assess their cost structure and assure their cost of being compliant is not growing larger than they are able to generate in profits. Bank executives will need to determine which process, people and technology should be revamped to wind down costly legacy processes and implement more efficient and effective ones.

In conclusion, to best understand the excess cost opportunity, the average bank in our research held total assets of $2.87BN, ~368 full-time employees with an average annual salary of $89.1K at the end of Q2’17.

KBRG is estimating the average annualized non-interest expense to be $89MM for 2017, a SET metric of 54.2% and over $4MM in excess cost. The average banks ROAA (Return on Average Assets) for the trailing 4 quarters (Q2’16 – Q2’17) is 0.83%. If the average bank improved their operational efficiency to maintain compliance with today’s regulatory expectations and reduced cost by the estimated $4.4MM in excess cost, the adjusted ROAA could improve by 16bps to 0.99%.

ABOUT KBRG AND THE AUTHOR: KBRG’s mission is to deliver actionable results to best align financial institution’s goals and objectives with the most cost-effective manner of achieving compliance in today’s regulatory environment.

“Bring it back to the basics”, is the philosophy that serves as a foundation for our company and informs all of our work. We fully believe that simplicity is better, and that relationships are the key to success.

KBRG helps companies clearly plan and effectively execute their strategic objectives. We are a multifaceted company providing solutions via: • • •

Regulatory Cost Assessment – Independent validation of processes and cost to be compliant Management Consulting – Strategic advisement and planning focused on execution Content Development – Custom and relevant content around best practices Karlo A. Bustos, CEO & Chief Analyst at KBRG, LLC Karlo Bustos, the founder and CEO of KBRG, is a proven strategy and finance professional with strong analytical and diverse industry knowledge. With expertise in leading benchmarking and financial analysis along with market/competitive analysis skills, he personally ensures the right result for organizations is always delivered.

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RESEARCH AND ANALYSIS PROVIDED BY:

All proprietary information and analysis held within this document is the absolute property of KBRG, LLC. No part of this document may be produced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, nor may it be used outside the scope of the engagement for which it was supplied or disseminated, without the prior written permission of KBRG, LLC.

US Community Banks have an estimated $3.6BN in Excess Costs heading into 2018 SUMMARY OF FINDINGS With 2018 on the horizon, US Community Banks continue to be burdened with over $3.6 billion in excess cost to meet current regulatory expectations. Costs to be compliant continue to grow inefficiently due to the reactive nature of regulatory feedback and enforcement. With all the recent data breach issues and natural disasters occurring, risk, finance and compliance functions in today’s banks are struggling to maintain operational efficiency while ensuring regulatory expectations are met. Executives are eying a profitable year heading into 2018, but it is necessary to assess current processes to ensure continued profitable growth. KBRG performed an analysis of its proprietary metric – “SET” (Total Salary cost as a % of Total Non-Interest Expense) on all 829 US Banks and Credit Unions with assets from $1 – $10BN (as of Q2’17). The research of the SET metric showed the following:

w Approx. 577, or 70% of the total, have a forecasted $3.6BN of excess cost within their current organizations. w The KBRG forecast for FY 2017 excess cost shows it continuing to grow by over $0.5BN when compared to fiscal year 2016. w When looking at current Q2’17 performance, the excess cost in aggregate is roughly $297MM more than Q2’16 excess cost. w At the end of Q2’17 the SET Metric, a relative measure of salary expense, continued to outpace the increase in total non-interest expense by ~16%. w On the other hand, non-interest expense has been steadily growing by 7% annually. w Total assets for the Q2’17 grew by ~9%, slowing down from the previous year growth of 10%. w Total number of full-time employees (where data is available) continued to grow (+5,000) from the end 2016, to now over 305,000 employed at the end of Q2’17. w Net income for Q2’17 was a surprise, growing by over 28% over the previous year’s decline of 7%. w The average bank at the end of Q2’17; held total assets of $2.87BN, had ~368 full-time employees with an average annual salary of $89.1K, annualized non-interest expense of $89MM (forecasted), a SET metric of 54.2% (forecasted) and over $4MM (forecasted) in excess cost.

For more information, please contact: Karlo A. Bustos CEO & Chief Analyst Phone: +1 781-365-9424 ext.101 Email: kbustos@kbrg.co RESEARCH & ANALYSIS METHODOLOGY: KBRG’s research and analysis was a compilation of public data available on SNL (Copyright © 2017, S&P Global Market Intelligence) along with previous research and data compiled by KBRG. KBRG uses the most recent publicly available data for the companies involved. For this research, the analysis performed was focused on US banks with assets of $1-$10 billion at the end of Q2’17.

The main metric used is SET (Salary Expense Transformation) Metric - Salary Expense as a % of Total Non-Interest Expense (NIE) is used to identify excess cost. It is an external view of a company’s performance as compared to its peer group in terms of salary expense within total non-interest expense. Adjustments may have been made to the data to provide true, consistent and comparable figures. It necessarily requires disaggregation to determine regional performance.

Each company is compared against a peer group from its own region as identified through their primary supervisory body region. KBRG’s forecast of the SET metric along with excess cost is based on the actual performance through the end of Q2’17, and applying the average growth rate which is then augmented to the past performance in Q3’16 and Q4’16 to come to an estimated annualized number. This forecast is based on the premise that all banks benefited from improvements in the 1st half of 2017 and maintained the performance considering the back half of 2016 actual performance. It does not reflect the final and actual results for the full year of 2017. The resulting excess cost opportunity range is the difference of SET metric when compared to the Upper Quartile of its peer group multiplied by the annual total non-interest expense.

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Green Highlighted = Top Performers Gray Highlighted = Laggards

Total Assets $000's

Company Name Central Region Nationwide Bank John Deere Financial, F.S.B. Wisconsin Bank & Trust First Business Bank Educators Credit Union Old Plank Trail Community Bank, National Association Purdue Federal Credit Union State Bank of the Lakes Evansville Teachers Federal Credit Union Baxter Credit Union Centra Credit Union Isabella Bank Elements Financial Federal Credit Union Wright-Patt Credit Union, Inc. Beverly Bank & Trust Company, National Association Capital Credit Union St. Charles Bank & Trust Company University of Wisconsin Credit Union Parkway Bank and Trust Company Lake Trust Credit Union Busey Bank Alliant Credit Union Dow Chemical Employees' Credit Union Marquette Bank MainSource Bank Credit Union ONE Northbrook Bank & Trust Company Scott Credit Union Republic Bank of Chicago Consumers Cooperative Credit Union Michigan State University Federal Credit Union Horizon Bank, National Association Hinsdale Bank & Trust Company Teachers Credit Union I H Mississippi Valley Credit Union Advia Credit Union Altra Federal Credit Union General Electric Credit Union First Mid-Illinois Bank & Trust, National Association Summit Credit Union First Federal Savings and Loan Association of Lakewood Village Bank & Trust 1st Source Bank West Suburban Bank Connexus Credit Union Community First Credit Union Lake Michigan Credit Union Tri City National Bank Home Savings Bank Royal Credit Union Byline Bank Farmers National Bank of Canfield Genisys Credit Union KEMBA Financial Credit Union Michigan Schools and Government Credit Union Fox Communities Credit Union Bank First National Sterling Bancorp, Inc. Sterling Bank and Trust, FSB Peoples National Bank, N.A.

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Q2'17 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

7,245,416 3,314,172 1,035,628 1,763,581 1,775,821 1,404,866 1,098,333 1,089,347 1,405,557 2,805,417 1,410,888 1,723,114 1,434,667 3,796,345 1,222,629 1,268,023 1,045,240 2,517,865 2,413,941 1,835,172 5,488,618 9,885,327 1,594,614 1,568,413 4,594,135 1,128,172 2,190,020 1,118,762 1,891,304 1,104,978 3,649,535 3,313,617 2,145,130 3,130,062 1,200,929 1,437,652 1,349,463 2,853,990 2,815,805 2,825,723 1,675,589 1,417,343 5,679,709 2,294,201 1,733,230 2,741,265 5,180,296 1,413,453 2,546,654 2,135,334 3,278,580 2,068,186 2,321,752 1,202,990 1,782,321 1,375,944 1,305,548 2,420,382 2,420,063 1,118,859

SET Metric FY 2017 (Forecast) 24.0% 30.4% 33.9% 35.8% 38.4% 36.1% 42.5% 39.6% 50.2% 42.2% 45.2% 45.6% 47.8% 47.4% 41.2% 45.8% 45.2% 47.8% 52.4% 49.2% 49.4% 48.1% 48.5% 48.7% 51.0% 49.5% 47.8% 50.2% 50.0% 51.2% 51.5% 53.7% 49.6% 51.9% 52.2% 53.7% 51.8% 51.8% 52.9% 53.2% 53.0% 52.5% 51.7% 52.5% 53.9% 49.6% 54.0% 52.4% 50.4% 55.2% 57.8% 55.0% 53.6% 53.9% 54.5% 54.6% 55.3% 56.9% 57.0% 54.7%

Excess Cost FY 2017 (Forecast)

Quartile 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 1 2 3 2 2 2 2 2 2 3 3 2

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.4 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.5 MM $2.5 MM $.0 MM $.7 MM $.5 MM $1.6 MM $.3 MM $.3 MM $1.3 MM $1.6 MM $.8 MM $.4 MM $1.1 MM $.7 MM $1.2 MM $.0 MM $4.8 MM $.6 MM $.0 MM $3.1 MM $8.5 MM $2.2 MM $1.3 MM $1.0 MM $1.6 MM $1.4 MM $1.1 MM $2.2 MM $2.3 MM $1.3 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 22.5% 26.0% 35.8% 34.0% 38.7% 43.9% 38.5% 43.7% 34.3% 43.3% 42.7% 42.8% 41.1% 43.5% 50.8% 47.4% 49.4% 47.5% 43.0% 46.9% 47.1% 48.8% 48.8% 49.1% 47.1% 48.8% 51.1% 48.8% 49.0% 48.8% 48.7% 47.9% 52.3% 50.1% 50.1% 50.0% 52.1% 52.1% 51.3% 51.0% 51.5% 51.9% 52.7% 52.1% 51.5% 55.9% 52.8% 54.4% 56.6% 51.7% 49.7% 52.8% 54.2% 54.2% 53.6% 53.7% 53.1% 51.7% 51.9% 54.1%

Excess Cost

2016

Quartile 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 3 2 3 3 2 1 2 2 3 2 2 2 2 2 2

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.4 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.3 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $1.0 MM $.2 MM $.1 MM $.1 MM $.9 MM $.6 MM $.8 MM $.9 MM $.6 MM $.5 MM $4.8 MM $1.1 MM $.6 MM $2.9 MM $4.2 MM $1.9 MM $3.3 MM $1.3 MM $.0 MM $1.5 MM $2.1 MM $1.4 MM $1.5 MM $1.3 MM $.8 MM $.5 MM $.6 MM $1.5 MM

SET Metric

FY 2015 21.0% 25.4% 38.0% 40.1% 40.2% 44.9% 41.4% 43.6% 35.4% 43.2% 42.9% 42.8% 46.0% 43.0% 50.4% 50.1% 49.4% 46.5% 46.5% 42.9% 49.2% 51.8% 46.1% 49.9% 48.0% 52.0% 54.2% 47.2% 47.0% 48.2% 49.5% 49.5% 51.0% 50.7% 49.9% 51.2% 50.6% 55.0% 51.6% 51.0% 54.0% 53.4% 53.4% 53.9% 50.0% 55.7% 52.5% 54.2% 55.9% 51.3% 43.8% 55.1% 53.5% 52.2% 53.4% 53.4% 54.2% 53.5% 53.6% 55.4%

Excess Cost

2015

Quartile 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 2 1 1 1 2 2 1 1 1 1 1 2 2 1 2 2 3 2 2 2 2 2 2 1 3 2 2 3 2 1 3 2 2 2 2 3 2 2 3

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $1.6 MM $.0 MM $.0 MM $.0 MM $.7 MM $1.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.4 MM $.4 MM $.0 MM $.4 MM $.1 MM $1.2 MM $.6 MM $.5 MM $1.5 MM $.6 MM $5.1 MM $1.8 MM $.0 MM $2.5 MM $2.9 MM $1.6 MM $2.8 MM $.7 MM $.0 MM $2.1 MM $1.5 MM $.6 MM $1.2 MM $.9 MM $.9 MM $.8 MM $.8 MM $1.7 MM

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Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name Indiana Members Credit Union Lake City Bank First Federal Bank of the Midwest FORUM Credit Union BankFinancial, National Association CoVantage Credit Union Peoples Bank STAR Financial Bank Farmers & Merchants State Bank Citizens Equity First Credit Union Midland States Bank Landmark Credit Union Centier Bank Westfield Bank, FSB United Community Bank LCNB National Bank North Shore Bank, FSB National Exchange Bank and Trust Bank of Edwardsville DFCU Financial Merchants Bank of Indiana United Federal Credit Union Independent Bank First Defiance Financial Corp.

First National Bank and Trust Company First Community Financial Bank First Farmers Bank & Trust Old Second National Bank Banterra Bank First Financial Bank, National Association MutualBank Civista Bank River Valley Bank German American Bancorp Blackhawk Bank & Trust WESTconsin Credit Union Park National Bank First Merchants Bank Alpine Bank & Trust Co. Morton Community Bank Union Savings Bank Carrollton Bank Beacon Credit Union First National Bank of America iAB Financial Bank Heartland Bank and Trust Company Monroe Bank & Trust First Bank Financial Centre Bank Mutual Corporation Bank Mutual First Financial Bank Glenview State Bank National Cooperative Bank, N.A. Inland Bank and Trust First American Bank First Bank of Highland Park Bridgeview Bank Group Johnson Bank Lake Forest Bank & Trust Company Lakeside Bank State Farm Federal Credit Union

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Total Assets $000's

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 1,775,181 4,380,437 2,866,228 1,366,402 1,620,655 1,449,951 3,511,111 1,852,874 1,044,005 5,789,045 3,470,024 3,493,582 3,745,630 1,317,155 1,721,834 1,333,927 1,897,760 1,827,955 1,901,667 4,598,775 3,090,564 2,405,921 2,653,375 2,890,617 1,099,548 1,389,749 1,595,827 2,321,316 1,504,480 2,894,842 1,573,391 1,460,693 1,235,681 2,997,965 1,258,714 1,155,228 7,760,804 7,763,966 1,282,624 3,334,516 2,749,251 1,573,381 1,230,149 1,237,652 1,086,554 2,978,859 1,326,142 1,118,782 2,710,780 2,709,900 8,691,450 1,257,079 2,292,845 1,057,587 3,850,424 1,541,613 1,097,591 4,525,044 3,448,134 1,522,422 4,038,738

SET Metric FY 2017 (Forecast) 54.1% 54.4% 55.4% 57.3% 55.3% 53.4% 57.1% 55.6% 56.7% 56.3% 56.2% 55.5% 56.2% 56.6% 54.1% 56.3% 60.2% 57.5% 56.6% 56.6% 60.7% 57.1% 59.0% 57.9% 61.5% 57.6% 60.9% 59.8% 59.3% 59.0% 58.7% 59.3% 57.5% 60.9% 59.1% 59.9% 60.0% 60.1% 59.9% 59.8% 60.7% 61.6% 61.1% 61.0% 62.5% 64.3% 61.1% 62.6% 63.0% 63.0% 63.7% 63.3% 64.2% 63.1% 65.6% 66.6% 67.7% 65.1% 66.7% 69.9% 74.2%

Excess Cost

Quartile 2 2 3 3 2 2 3 3 3 3 3 3 3 3 2 3 4 3 3 3 4 3 3 3 4 3 4 3 3 3 3 3 3 4 3 3 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

FY 2017 (Forecast) $1.4 MM $2.5 MM $3.5 MM $2.8 MM $1.6 MM $.8 MM $6.3 MM $2.7 MM $1.6 MM $6.4 MM $7.2 MM $3.7 MM $5.2 MM $1.9 MM $1.8 MM $1.7 MM $5.8 MM $4.0 MM $2.7 MM $4.0 MM $3.0 MM $4.9 MM $7.6 MM $6.1 MM $3.5 MM $2.0 MM $3.9 MM $6.1 MM $3.0 MM $6.9 MM $3.5 MM $3.8 MM $2.4 MM $7.4 MM $1.8 MM $4.2 MM $16.5 MM $15.3 MM $4.2 MM $5.1 MM $6.2 MM $4.0 MM $3.0 MM $3.5 MM $3.2 MM $10.3 MM $3.6 MM $5.1 MM $8.5 MM $8.4 MM $24.7 MM $3.0 MM $11.7 MM $4.9 MM $13.0 MM $3.8 MM $20.6 MM $22.6 MM $12.2 MM $5.2 MM $4.6 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 54.9% 54.6% 53.9% 52.3% 54.7% 57.1% 53.7% 55.2% 54.4% 55.4% 55.2% 56.4% 55.9% 55.7% 57.6% 55.9% 52.8% 52.5% 56.6% 56.7% 53.2% 56.7% 54.9% 56.6% 54.2% 57.8% 54.8% 56.3% 57.8% 58.5% 58.9% 58.3% 60.1% 57.5% 58.9% 58.6% 58.1% 58.9% 59.8% 60.3% 61.1% 60.6% 61.3% 61.2% 60.0% 58.6% 61.9% 61.7% 61.1% 61.2% 61.0% 61.4% 62.0% 63.3% 64.2% 63.3% 63.1% 66.3% 64.9% 67.4% 74.0%

Excess Cost

Quartile 3 3 2 2 3 3 2 3 3 3 3 3 3 3 3 3 2 2 3 3 2 3 3 3 3 3 3 3 3 4 4 3 4 3 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

2016 $2.2 MM $3.3 MM $2.6 MM $1.1 MM $1.9 MM $2.3 MM $4.0 MM $3.1 MM $1.2 MM $6.8 MM $6.4 MM $5.2 MM $5.6 MM $1.7 MM $2.8 MM $2.0 MM $2.0 MM $1.1 MM $3.2 MM $4.7 MM $.9 MM $5.4 MM $4.5 MM $4.8 MM $1.6 MM $2.0 MM $2.1 MM $4.1 MM $2.9 MM $7.4 MM $4.1 MM $3.6 MM $3.8 MM $5.7 MM $1.8 MM $4.0 MM $14.7 MM $15.7 MM $4.5 MM $5.5 MM $7.4 MM $3.2 MM $3.2 MM $3.4 MM $2.9 MM $7.3 MM $4.4 MM $4.6 MM $7.8 MM $7.8 MM $21.5 MM $2.8 MM $10.5 MM $5.3 MM $12.2 MM $2.9 MM $18.7 MM $25.7 MM $10.8 MM $4.1 MM $4.5 MM

SET Metric

FY 2015 57.0% 55.2% 53.4% 52.8% 52.7% 56.6% 52.3% 53.1% 55.2% 55.9% 53.8% 55.5% 56.3% 54.6% 57.8% 55.1% 55.6% 57.5% 54.7% 54.1% 56.7% 55.8% 54.3% 56.0% 55.3% 57.4% 58.4% 55.7% 51.9% 60.1% 59.3% 56.5% 58.6% 57.1% 59.8% 57.5% 62.6% 58.5% 60.9% 60.3% 55.8% 60.2% 58.6% 61.8% 58.2% 60.3% 61.0% 60.8% 62.6% 62.7% 56.9% 61.1% 60.4% 59.7% 62.4% 62.8% 56.2% 64.3% 62.9% 58.4% 62.7%

Excess Cost

Quartile 3 3 2 2 2 3 2 2 3 3 2 3 3 3 4 3 3 4 3 2 3 3 3 3 3 3 4 3 2 4 4 3 4 3 4 3 4 4 4 4 3 4 4 4 4 4 4 4 4 4 3 4 4 4 4 4 3 4 4 4 4

2015 $2.7 MM $3.3 MM $1.9 MM $1.1 MM $1.0 MM $1.9 MM $2.3 MM $1.7 MM $1.3 MM $6.8 MM $4.2 MM $3.8 MM $5.2 MM $1.2 MM $2.1 MM $1.5 MM $3.1 MM $1.9 MM $2.1 MM $2.5 MM $1.3 MM $4.3 MM $3.6 MM $3.9 MM $1.4 MM $1.4 MM $3.2 MM $3.4 MM $.6 MM $8.7 MM $3.8 MM $2.6 MM $2.8 MM $4.2 MM $1.9 MM $3.2 MM $20.7 MM $13.7 MM $4.5 MM $4.8 MM $3.6 MM $2.5 MM $2.1 MM $3.0 MM $2.2 MM $7.2 MM $4.1 MM $3.5 MM $8.9 MM $8.9 MM $12.7 MM $2.5 MM $7.9 MM $3.7 MM $10.5 MM $2.4 MM $7.5 MM $21.4 MM $8.3 MM $1.8 MM $2.0 MM

3 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name Waterstone Financial, Inc. WaterStone Bank, SSB Central Region Average Midwest Region Wells Fargo Bank South Central, National Association World's Foremost Bank First Command Financial Services, Inc. TIAA-CREF Trust Company, FSB First National Bank of Santa Fe TIB-The Independent BankersBank, National Association New Mexico Bank & Trust First Bank & Trust Beal Financial Corporation Inter National Bank Central Bank of the Ozarks Central Bank of the Midwest Arkansas Federal Credit Union GECU Texas Dow Employees Credit Union Stearns Bank National Association Security Service Federal Credit Union Advancial Federal Credit Union International Bank of Commerce Armed Forces Bank, National Association West Texas National Bank Meta Financial Group, Inc. MetaBank First Community Credit Union Keesler Federal Credit Union JSC Federal Credit Union Firstmark Credit Union Gate City Bank First National Bank Texas Texas Trust Credit Union Barksdale Federal Credit Union Texans Credit Union Central Bank of Boone County Capitol Federal Financial, Inc. Capitol Federal Savings Bank Beal Bank, SSB Navy Army Community Credit Union Affinity Plus Federal Credit Union Academy Bank, N.A. MidSouth Bank, National Association Nusenda Federal Credit Union American Airlines Federal Credit Union Randolph-Brooks Federal Credit Union Tinker Federal Credit Union Equity Bank Anheuser-Busch Employees Credit Union Dupaco Community Credit Union Great Southern Bank First Community Credit Union First Bank Collins Community Credit Union Dubuque Bank and Trust Company Firefly Federal Credit Union University of Iowa Community Credit Union Central Trust Bank Los Alamos National Bank First Financial Bank, National Association

Provided by KBRG (www.kbrg.co)

Total Assets $000's

SET Metric

$ $ $

Q2'17 1,884,721 1,880,625 2,450,794

FY 2017 (Forecast) 77.1% 77.5% 54.9%

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

8,536,484 5,678,726 1,033,335 2,396,843 1,407,991 1,384,320 7,364,771 1,472,062 1,292,499 1,735,726 1,147,929 2,644,516 3,059,691 1,938,665 9,580,435 1,455,200 8,459,292 1,070,088 1,220,211 4,019,702 4,006,890 2,330,666 2,552,598 2,020,305 1,064,992 2,015,392 1,716,250 1,046,833 1,304,695 1,592,321 1,734,003 9,122,834 9,125,233 2,122,168 2,637,148 2,012,779 1,241,832 1,943,736 1,994,726 6,538,935 8,247,852 3,733,209 2,409,483 1,679,066 1,573,659 4,450,229 1,278,872 6,153,346 1,107,646 1,441,655 1,161,663 4,318,868 2,563,958 1,304,607 6,921,867

1.5% 8.5% 23.7% 18.6% 20.8% 33.8% 36.4% 37.1% 34.4% 38.9% 42.5% 43.1% 44.9% 42.1% 44.2% 45.5% 43.3% 44.5% 44.7% 46.3% 45.6% 46.8% 46.8% 46.6% 46.0% 48.0% 45.1% 49.1% 48.9% 49.1% 48.9% 49.2% 49.9% 50.7% 50.9% 49.6% 48.8% 48.7% 49.1% 50.3% 50.6% 50.0% 50.2% 51.0% 50.5% 51.2% 50.1% 51.4% 50.2% 51.9% 50.0% 53.4% 51.7% 51.7% 52.2% 50.9% 50.9%

Excess Cost

Quartile 4 4

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 2 1 2 1 2 1 2 1 2 2 2 2 2 2

SET Metric

FY 2017 (Forecast) $36.0 MM $36.5 MM $3.9 MM

FY 2016 76.8% 77.2% 53.6%

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.2 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.3 MM $.0 MM $.3 MM $.0 MM $.8 MM $.0 MM $2.2 MM $.0 MM $1.8 MM $.3 MM $.7 MM $1.2 MM $.1 MM $.4 MM

1.3% 7.6% 25.9% 34.0% 43.7% 34.2% 37.4% 37.2% 44.4% 10.6% 41.2% 41.9% 41.7% 44.9% 42.9% 43.1% 46.9% 45.6% 45.7% 45.1% 45.9% 45.1% 45.2% 46.5% 47.4% 47.3% 50.6% 46.6% 47.9% 47.8% 48.3% 48.0% 47.4% 46.4% 46.6% 48.6% 49.7% 49.8% 49.6% 48.7% 48.5% 49.4% 49.2% 49.6% 49.1% 49.9% 50.7% 50.2% 51.4% 50.0% 51.6% 50.0% 51.2% 51.4% 50.9% 52.4% 52.4%

PROPRIETARY and CONFIDENTIAL

Excess Cost

SET Metric

4 4

2016 $34.0 MM $34.5 MM $3.6 MM

FY 2015 71.0% 71.5% 53.4%

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 1 2 1 2 2 2 2 2

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.1 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.2 MM $.0 MM $.5 MM $.0 MM $.5 MM $.0 MM $.3 MM $.7 MM $.4 MM $1.0 MM $3.2 MM

1.6% 6.6% 25.4% 19.1% 49.2% 33.9% 40.0% 35.0% 41.9% 59.4% 38.2% 45.6% 39.8% 45.3% 46.7% 38.5% 51.0% 48.8% 46.3% 53.3% 48.2% 48.0% 48.2% 45.1% 46.5% 48.3% 49.0% 45.0% 48.9% 49.7% 47.3% 45.8% 47.9% 44.6% 44.7% 42.4% 48.1% 49.2% 47.7% 48.1% 46.5% 48.8% 48.9% 48.6% 51.6% 48.9% 53.7% 51.0% 53.5% 46.3% 57.0% 53.9% 53.9% 49.5% 51.1% 49.4% 51.5%

Quartile

Excess Cost

4 4

2015 $23.8 MM $24.3 MM $2.9 MM

1 1 1 1 1 1 1 1 1 3 1 1 1 1 1 1 2 1 1 2 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 2 2 1 3 2 2 2 2 2 2

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $4.4 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $4.4 MM $.0 MM $.0 MM $3.3 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.1 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.9 MM $.0 MM $1.7 MM $1.9 MM $1.8 MM $.0 MM $2.3 MM $2.8 MM $1.3 MM $.1 MM $1.4 MM $.1 MM $3.1 MM

Quartile

4 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name Meritrust Credit Union NexBank SSB Simmons Bank Bear State Bank Southern Bank Centennial Bank Emprise Bank First State Community Bank Communication Federal Credit Union Crescent Bank & Trust Citizens Bank of Philadelphia, Mississippi Pinnacle Bank CommunityAmerica Credit Union Wings Financial Credit Union EECU Origin Bank First Guaranty Bank Sunflower Bank, National Association First International Bank & Trust INTRUST Bank, National Association A+ Federal Credit Union Austin Telco Federal Credit Union Southern Bancorp Bank TruStone Financial Federal Credit Union West Bank First National Bank Citizens National Bank Credit Union Of Texas First Security Bank Hills Bank and Trust Company Fidelity Financial Corporation American Trust & Savings Bank Pioneer Bank, SSB TTCU The Credit Union Happy State Bank Farmers Bank & Trust Company Fidelity Bank Frandsen Bank & Trust BTH Bank, National Association Hawthorn Bank Think Mutual Bank Union Bank and Trust Company Falcon International Bank Inwood National Bank MidWestOne Bank First Fidelity Bank Central Bank of St. Louis University Federal Credit Union Enterprise Bank & Trust Northwest Bank American National Bank Woodforest National Bank Metropolitan Bank Independent Bank Credit Human Federal Credit Union NASB Financial, Inc. Guaranty Bank & Trust, N.A. First United Bank North American Savings Bank, F.S.B. InterBank Community National Bank

Provided by KBRG (www.kbrg.co)

Total Assets $000's

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 1,281,515 6,379,820 8,567,468 2,238,314 1,699,841 10,861,231 1,768,806 2,198,709 1,115,896 1,029,109 1,017,186 4,474,163 2,507,424 4,476,481 2,054,737 4,013,197 1,719,759 3,743,892 2,373,603 4,728,588 1,359,002 1,439,400 1,224,595 1,214,872 1,916,712 1,255,874 1,764,577 1,375,318 5,378,110 2,727,355 2,045,807 1,130,613 1,141,412 1,801,898 3,177,015 1,356,862 2,033,441 1,684,808 1,409,079 1,376,651 1,621,647 3,701,318 1,132,256 2,410,073 3,084,441 1,553,040 1,878,137 2,209,051 5,008,904 1,488,656 3,421,534 5,026,116 1,216,876 8,573,195 2,933,260 2,074,081 1,912,686 1,210,807 2,057,086 3,207,706 1,090,554

SET Metric FY 2017 (Forecast) 53.0% 49.6% 50.7% 52.7% 50.7% 51.6% 51.9% 52.7% 51.7% 53.0% 52.8% 52.1% 52.8% 53.9% 52.9% 54.1% 54.0% 48.0% 53.6% 52.7% 52.8% 54.3% 54.3% 54.6% 53.9% 54.8% 53.7% 54.7% 55.0% 55.9% 55.9% 54.2% 52.0% 56.1% 56.7% 55.1% 56.1% 59.0% 56.5% 55.5% 56.9% 55.4% 56.7% 57.0% 57.2% 58.1% 54.7% 57.4% 54.6% 57.6% 55.8% 58.4% 57.2% 57.5% 58.1% 56.2% 58.2% 57.5% 56.3% 58.7% 59.1%

Excess Cost

Quartile 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 2 3 3 3 2 3 2 3 3 3 3 2 3 2 3 2 3 3 3 3 3 3 3 3 3 3

FY 2017 (Forecast) $1.0 MM $.0 MM $.0 MM $1.0 MM $.0 MM $1.8 MM $.6 MM $1.3 MM $.3 MM $1.4 MM $.6 MM $1.3 MM $2.5 MM $2.7 MM $1.2 MM $3.8 MM $1.1 MM $.0 MM $2.4 MM $2.6 MM $1.0 MM $1.0 MM $1.4 MM $1.9 MM $1.0 MM $1.1 MM $1.7 MM $2.8 MM $4.0 MM $3.2 MM $3.5 MM $1.5 MM $.5 MM $2.6 MM $6.0 MM $1.4 MM $3.3 MM $4.8 MM $1.1 MM $1.7 MM $2.8 MM $5.6 MM $1.9 MM $2.5 MM $5.8 MM $3.2 MM $1.8 MM $8.4 MM $4.4 MM $3.1 MM $4.4 MM $39.3 MM $3.4 MM $9.2 MM $8.2 MM $5.1 MM $3.5 MM $2.1 MM $5.2 MM $4.8 MM $1.9 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 50.5% 53.9% 52.9% 50.8% 53.1% 52.4% 52.2% 51.5% 52.7% 51.6% 51.7% 52.7% 52.0% 51.2% 52.3% 51.8% 52.0% 60.5% 52.1% 54.2% 54.1% 53.2% 53.1% 53.1% 54.0% 53.6% 54.7% 54.0% 54.0% 53.4% 53.7% 55.5% 58.8% 54.3% 53.8% 55.6% 54.7% 52.6% 54.8% 55.9% 55.1% 56.7% 55.7% 55.7% 55.3% 54.9% 58.6% 56.2% 59.4% 56.6% 58.8% 56.5% 58.0% 57.9% 57.4% 59.2% 57.5% 58.4% 59.4% 57.3% 57.0%

Excess Cost

Quartile 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 4 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 2 2 3 2 2 2 3 2 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

2016 $.1 MM $1.3 MM $6.3 MM $.3 MM $1.0 MM $3.7 MM $.9 MM $.7 MM $.6 MM $.8 MM $.4 MM $2.2 MM $1.9 MM $.7 MM $1.0 MM $1.6 MM $.5 MM $8.6 MM $1.4 MM $4.8 MM $1.7 MM $.7 MM $1.1 MM $1.2 MM $1.1 MM $.8 MM $2.4 MM $2.3 MM $3.3 MM $1.7 MM $2.2 MM $2.2 MM $3.6 MM $1.8 MM $3.2 MM $1.8 MM $2.6 MM $1.1 MM $.8 MM $2.0 MM $2.1 MM $6.7 MM $1.5 MM $2.0 MM $4.3 MM $1.9 MM $3.5 MM $6.8 MM $7.4 MM $2.8 MM $6.9 MM $29.6 MM $2.1 MM $8.0 MM $7.6 MM $8.2 MM $3.2 MM $2.4 MM $8.4 MM $4.2 MM $1.6 MM

SET Metric

FY 2015 48.8% 58.1% 54.2% 47.3% 54.2% 48.3% 50.2% 51.7% 53.5% 49.0% 52.4% 52.0% 54.2% 48.5% 52.0% 50.5% 51.5% 52.7% 57.6% 48.9% 53.1% 52.5% 49.3% 52.7% 54.2% 55.2% 55.2% 50.3% 51.9% 50.2% 53.7% 55.8% 57.7% 56.0% 52.7% 55.5% 54.6% 50.6% 56.0% 55.0% 54.0% 57.8% 55.1% 55.9% 60.0% 52.3% 57.4% 53.2% 57.0% 56.6% 56.4% 55.6% 54.6% 58.7% 56.3% 65.5% 55.8% 58.3% 65.6% 55.0% 60.8%

Excess Cost

Quartile 1 3 2 1 2 1 2 2 2 1 2 2 2 1 2 2 2 2 3 1 2 2 2 2 2 3 2 2 2 2 2 3 3 3 2 3 2 2 3 2 2 3 2 3 4 2 3 2 3 3 3 3 2 3 3 4 3 3 4 2 4

2015 $.0 MM $2.5 MM $12.2 MM $.0 MM $1.6 MM $.0 MM $.4 MM $1.2 MM $1.0 MM $.0 MM $.8 MM $2.4 MM $5.4 MM $.0 MM $1.3 MM $1.3 MM $.7 MM $1.9 MM $5.2 MM $.0 MM $1.6 MM $.8 MM $.0 MM $1.4 MM $1.5 MM $1.4 MM $3.2 MM $.5 MM $2.3 MM $.5 MM $2.9 MM $2.8 MM $1.0 MM $2.8 MM $2.9 MM $2.0 MM $3.0 MM $.6 MM $1.0 MM $2.0 MM $2.0 MM $8.6 MM $1.6 MM $2.4 MM $4.4 MM $1.3 MM $3.3 MM $3.8 MM $6.0 MM $3.2 MM $5.3 MM $27.8 MM $1.3 MM $9.0 MM $7.2 MM $11.8 MM $2.6 MM $2.6 MM $11.8 MM $3.5 MM $2.7 MM

5 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name Cadence Bank, N.A. Texas Community Bank TBK Bank, SSB Landmark Bank, N.A. Hiway Federal Credit Union Home Bank, National Association Green Bank, National Association Anchor Bank, National Association Planters Bank & Trust Company BankPlus Citizens National Bank of Meridian Lone Star National Bank American National Bank of Texas First National Bank of Fort Smith LegacyTexas Bank American First National Bank First State Bank Texas Bank and Trust Company First American Bank Weokie Credit Union First State Bank Central Texas First United Bank and Trust Company Renasant Bank Veridian Credit Union Cornerstone Bank Broadway National Bank Sandia Laboratory Federal Credit Union American Heritage Bank Midwest BankCentre NexBank Capital, Inc. Bankers Trust Company Bank of Missouri First National Bank in Sioux Falls First Premier Bank Mutual of Omaha Bank City Bank BancFirst CommunityBank of Texas, N.A. American Bank, National Association WestStar Bank Southside Bank Austin Bank, Texas National Association American Bank Center Black Hills Federal Credit Union Gulf Coast Bank and Trust Company State Bank & Trust Company First American Bank RCB Bank Alerus Financial, National Association Bank SNB Dacotah Bank Amarillo National Bank Starion Bank First State Bank of Uvalde Minnwest Bank Extraco Banks, National Association Country Club Bank Choice Financial Group Merchants Bank, National Association PlainsCapital Bank Bank Iowa

Provided by KBRG (www.kbrg.co)

Total Assets $000's

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 9,796,704 1,277,240 2,804,711 2,710,150 1,099,098 1,572,545 4,150,921 2,054,780 1,063,169 2,732,433 1,346,168 2,221,427 2,661,707 1,278,874 8,973,111 1,442,098 1,040,739 2,359,738 1,088,653 1,093,850 1,387,777 6,019,912 8,859,638 3,296,295 1,585,247 3,514,002 2,434,117 1,114,460 1,878,088 6,397,831 4,320,204 1,370,180 1,163,159 1,551,141 7,994,576 2,538,211 7,031,458 2,939,343 1,263,400 1,640,969 5,573,807 1,656,328 1,372,691 1,176,889 1,660,174 1,086,260 923,507 2,806,242 2,035,194 2,566,846 2,377,437 3,962,417 1,259,287 1,581,732 1,662,479 1,387,619 1,379,289 1,162,813 1,673,905 9,882,103 1,205,325

SET Metric FY 2017 (Forecast) 59.7% 58.0% 56.7% 58.6% 58.9% 59.4% 60.9% 58.4% 60.0% 58.6% 59.7% 60.0% 59.3% 59.1% 59.9% 59.1% 59.2% 58.8% 58.7% 58.9% 60.2% 57.6% 60.0% 60.1% 59.1% 60.5% 60.2% 60.5% 60.0% 64.5% 66.2% 61.6% 60.5% 61.3% 61.1% 62.0% 61.4% 61.6% 62.2% 62.2% 62.3% 61.1% 59.8% 61.2% 64.3% 60.8% 61.2% 62.6% 65.1% 64.8% 63.3% 64.9% 63.7% 64.1% 65.5% 64.0% 64.6% 65.2% 65.2% 65.2% 65.6%

Excess Cost

Quartile 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

FY 2017 (Forecast) $18.9 MM $1.9 MM $7.6 MM $7.1 MM $2.7 MM $3.8 MM $8.3 MM $4.4 MM $2.6 MM $8.5 MM $3.4 MM $6.5 MM $7.2 MM $2.5 MM $14.5 MM $2.5 MM $2.8 MM $4.7 MM $2.4 MM $2.1 MM $2.8 MM $17.2 MM $26.5 MM $8.9 MM $3.7 MM $9.7 MM $3.8 MM $2.7 MM $4.5 MM $9.9 MM $13.8 MM $4.5 MM $3.9 MM $5.7 MM $20.3 MM $11.6 MM $19.8 MM $8.1 MM $4.3 MM $5.9 MM $11.3 MM $5.8 MM $3.6 MM $3.8 MM $14.1 MM $3.2 MM $3.1 MM $9.6 MM $18.8 MM $8.5 MM $8.3 MM $12.9 MM $3.8 MM $1.7 MM $6.1 MM $6.6 MM $8.5 MM $4.9 MM $7.3 MM $124.5 MM $4.5 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 56.3% 58.0% 59.5% 57.7% 57.8% 57.3% 55.6% 58.9% 57.6% 58.9% 57.7% 57.5% 58.3% 58.5% 57.8% 58.9% 58.6% 59.1% 59.4% 59.1% 58.2% 61.3% 59.3% 59.3% 60.4% 59.5% 59.8% 59.7% 60.5% 56.1% 55.5% 59.9% 61.1% 60.6% 60.9% 60.1% 60.7% 60.5% 60.4% 60.4% 60.5% 62.1% 63.5% 62.2% 59.2% 63.0% 63.0% 61.7% 60.6% 60.9% 62.6% 61.4% 62.6% 62.4% 61.7% 63.4% 63.8% 65.2% 65.4% 65.5% 65.5%

Excess Cost

Quartile 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 4 3 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

2016 $12.7 MM $2.0 MM $7.9 MM $6.3 MM $2.3 MM $3.3 MM $4.4 MM $4.4 MM $1.9 MM $9.4 MM $2.7 MM $5.2 MM $6.6 MM $2.5 MM $11.5 MM $2.5 MM $2.4 MM $4.8 MM $2.7 MM $2.1 MM $2.4 MM $17.5 MM $26.2 MM $7.7 MM $4.0 MM $8.5 MM $3.7 MM $2.6 MM $4.4 MM $2.6 MM $5.3 MM $3.9 MM $4.2 MM $5.4 MM $20.5 MM $10.0 MM $18.8 MM $7.5 MM $3.8 MM $3.8 MM $10.7 MM $6.2 MM $5.3 MM $3.9 MM $7.4 MM $3.9 MM $3.8 MM $7.8 MM $14.6 MM $6.5 MM $7.8 MM $9.7 MM $3.6 MM $1.5 MM $4.7 MM $6.7 MM $8.3 MM $5.0 MM $7.8 MM $127.7 MM $4.2 MM

SET Metric

FY 2015 54.9% 59.0% 62.6% 59.2% 57.3% 58.4% 58.1% 55.3% 54.4% 56.0% 57.8% 54.1% 55.6% 61.4% 60.2% 60.1% 57.4% 58.4% 58.8% 58.9% 56.8% 60.6% 59.7% 57.6% 58.1% 58.5% 58.0% 59.8% 60.8% 66.2% 61.1% 58.6% 59.9% 59.7% 60.6% 58.9% 59.7% 59.3% 58.3% 58.8% 61.5% 60.2% 63.0% 61.4% 62.2% 61.8% 57.9% 62.7% 60.8% 60.8% 61.3% 61.2% 64.7% 59.3% 61.1% 60.0% 61.0% 64.1% 66.3% 62.8% 62.9%

Excess Cost

Quartile 2 3 4 3 3 3 3 3 2 3 3 2 3 4 4 4 3 3 3 3 3 4 4 3 3 3 3 4 4 4 4 3 4 3 4 3 4 3 3 3 4 4 4 4 4 4 3 4 4 4 4 4 4 3 4 4 4 4 4 4 4

2015 $12.8 MM $2.4 MM $9.2 MM $7.9 MM $2.3 MM $3.8 MM $5.6 MM $3.2 MM $.9 MM $7.0 MM $3.1 MM $3.6 MM $5.2 MM $3.7 MM $16.3 MM $3.0 MM $2.3 MM $4.7 MM $3.0 MM $2.2 MM $2.2 MM $14.7 MM $25.4 MM $6.4 MM $3.5 MM $8.2 MM $3.2 MM $2.9 MM $4.6 MM $6.8 MM $9.8 MM $3.5 MM $3.9 MM $5.0 MM $19.5 MM $9.2 MM $18.2 MM $7.1 MM $3.4 MM $2.6 MM $13.3 MM $5.7 MM $5.5 MM $3.6 MM $9.3 MM $3.7 MM $2.7 MM $8.7 MM $13.4 MM $6.6 MM $7.3 MM $10.3 MM $4.4 MM $1.2 MM $4.7 MM $5.5 MM $7.0 MM $4.2 MM $8.1 MM $103.6 MM $3.7 MM

6 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name KS StateBank United Bank of Iowa KleinBank Southwest Bank Jefferson Bank Bell Bank First Citizens Bank First Dakota National Bank First Western Bank & Trust First Western Mortgage Corporation North Dallas Bank & Trust Co. Colonial Savings, F.A. Midwest Region Average Northeast Region Lafayette Ambassador Bank NBT Bank, National Association Fulton Bank of New Jersey VIST Bank Banco Popular North America Island Federal Credit Union TrustCo Bank TrustCo Bank Corp NY Bank of Castile United Bank, Inc. Pennsylvania State Employees Credit Union Univest Bank and Trust Co. Melrose Credit Union Mahopac Bank Bethpage Federal Credit Union OceanFirst Financial Corp.

Premier Bank, Inc. Empower Federal Credit Union OceanFirst Bank Amalgamated Bank Bessemer Trust Company, National Association Amboy Bank Digital Federal Credit Union Philadelphia Federal Credit Union Merck Employees Federal Credit Union Machias Savings Bank Metro Credit Union Wilmington Trust, National Association Chemung Canal Trust Company Affinity Federal Credit Union Nassau Educators Federal Credit Union Teachers Federal Credit Union Peoples Security Bank and Trust Company Citadel Federal Credit Union Service Credit Union Rockland Federal Credit Union Hudson Valley Federal Credit Union Institution for Savings in Newburyport and Its Vicinity Firstrust Savings Bank Bar Harbor Bank & Trust Depository Trust Company Bank of Utica Woori America Bank Avidia Bank Berkshire Bank Suffolk Federal Credit Union Sumitomo Mitsui Trust Bank (U.S.A.) Limited

Provided by KBRG (www.kbrg.co)

Total Assets $000's

SET Metric

$ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 1,687,761 1,422,687 1,952,659 2,375,868 1,686,419 4,421,685 1,210,917 1,564,164 1,070,809 1,068,042 1,364,471 1,067,884 2,751,818

FY 2017 (Forecast) 67.2% 66.8% 66.5% 66.8% 67.2% 68.6% 67.9% 70.2% 69.9% 67.5% 68.7% 67.6% 54.6%

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

1,522,494 9,001,319 3,941,466 1,636,789 8,973,930 1,324,596 4,921,637 4,922,338 1,393,238 6,132,527 5,047,907 4,424,410 1,621,361 1,315,377 7,647,449 5,218,005 1,070,325 1,655,973 5,212,812 4,172,296 1,908,107 2,444,092 8,071,183 1,094,302 1,995,149 1,307,752 1,690,766 3,403,075 1,715,357 2,781,990 2,792,037 5,701,917 2,060,042 3,050,071 3,179,299 1,608,675 4,801,101 3,085,891 3,088,765 3,502,052 3,096,888 1,094,245 1,682,821 1,499,108 9,584,928 1,079,598 2,869,630

22.1% 27.2% 26.5% 37.8% 39.0% 36.7% 40.5% 40.7% 39.4% 41.0% 41.6% 40.6% 38.0% 43.1% 43.5% 43.3% 43.1% 44.1% 43.6% 38.1% 45.8% 47.0% 44.7% 44.3% 45.2% 46.2% 46.6% 52.6% 48.4% 46.6% 49.5% 47.3% 49.8% 47.9% 47.9% 48.5% 49.0% 46.9% 36.7% 46.0% 48.9% 48.2% 49.9% 47.8% 48.6% 49.6% 50.6%

Excess Cost

Quartile 4 4 4 4 4 4 4 4 4 4 4 4

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

SET Metric

FY 2017 (Forecast) $6.5 MM $4.5 MM $8.8 MM $9.0 MM $8.9 MM $32.7 MM $4.3 MM $11.2 MM $4.9 MM $18.6 MM $4.1 MM $18.6 MM $4.8 MM

FY 2016 63.5% 64.9% 65.7% 66.5% 67.3% 66.1% 66.9% 65.9% 66.9% 69.4% 68.5% 69.4% 54.1%

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $3.4 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM

26.1% 27.5% 29.6% 38.1% 36.8% 40.2% 36.5% 36.7% 41.2% 40.6% 39.6% 42.0% 40.5% 42.5% 42.4% 43.2% 44.4% 44.1% 43.9% 50.6% 44.2% 43.3% 47.5% 48.3% 47.7% 47.3% 47.5% 43.4% 47.5% 49.6% 46.6% 49.0% 46.6% 48.7% 48.7% 48.3% 47.8% 49.9% 61.3% 51.9% 49.5% 50.1% 49.2% 51.5% 50.6% 50.0% 49.2%

PROPRIETARY and CONFIDENTIAL

Excess Cost

SET Metric

4 4 4 4 4 4 4 4 4 4 4 4

2016 $5.0 MM $4.0 MM $8.6 MM $8.1 MM $8.2 MM $27.6 MM $4.0 MM $7.6 MM $3.7 MM $19.7 MM $4.0 MM $19.7 MM $4.4 MM

FY 2015 63.5% 65.5% 65.8% 65.5% 67.0% 64.8% 65.5% 65.4% 68.7% 68.2% 67.9% 68.3% 54.0%

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 4 2 1 1 1 2 2 1 1

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.3 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $13.9 MM $.5 MM $.0 MM $.0 MM $.0 MM $.4 MM $.5 MM $.0 MM $.0 MM

27.2% 27.3% 28.7% 38.6% 40.6% 38.6% 33.5% 33.6% 40.3% 42.7% 39.0% 46.4% 50.8% 40.8% 40.6% 51.9% 42.8% 44.3% 53.2% 45.7% 43.0% 29.2% 49.0% 47.1% 44.9% 46.9% 48.5% 40.1% 48.8% 51.0% 46.4% 52.4% 45.8% 48.7% 50.0% 47.4% 46.0% 48.1% 66.6% 54.5% 48.5% 48.9% 52.2% 52.5% 48.7% 51.5% 48.5%

Quartile

Excess Cost

4 4 4 4 4 4 4 4 4 4 4 4

2015 $4.5 MM $4.1 MM $9.3 MM $7.6 MM $7.7 MM $25.6 MM $3.9 MM $6.6 MM $4.3 MM $19.6 MM $3.9 MM $19.6 MM $4.4 MM

1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 2 1 1 2 1 1 1 1 1 1 1 1 1 1 2 1 2 1 1 1 1 1 1 4 2 1 1 2 2 1 2 1

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.7 MM $.0 MM $.0 MM $1.4 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.2 MM $.0 MM $1.4 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $18.1 MM $1.1 MM $.0 MM $.0 MM $.5 MM $.6 MM $.0 MM $.2 MM $.0 MM

Quartile

7 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name Sun National Bank Jeanne D'Arc Credit Union Mizuho Bank (USA) TruMark Financial Credit Union CNB Bank Northeast Credit Union DNB First, National Association Self Reliance NY Federal Credit Union Community Bank, National Association SI Financial Group, Inc. Wayne Bank Republic First Bank Maspeth Federal Savings and Loan Association Polish & Slavic Federal Credit Union CFCU Community Credit Union FNCB Bank Savings Institute Bank and Trust Company American Heritage Federal Credit Union AmeriCU Credit Union Westfield Bank ESL Federal Credit Union Visions Federal Credit Union Clearview Federal Credit Union Shinhan Bank America First National Bank NexTier Bank, National Association Liberty Bank Wilmington Savings Fund Society, FSB Western New England Bancorp, Inc. Beneficial Bancorp, Inc. Safra National Bank of New York Easthampton Savings Bank Beneficial Bank WSFS Financial Corporation Five Star Bank Bridgehampton National Bank Bank Leumi USA Northwest Bank Capital Communications Federal Credit Union Northwest Bancshares, Inc. WesBanco Bank, Inc. PeoplesBank QNB Bank Bryn Mawr Trust Company WFSB Mutual Holding Company Washington Financial Bank Gorham Savings Bank AmeriServ Financial Bank Rockland Trust Company Unity Bank Municipal Credit Union City National Bank of West Virginia Somerset Trust Company Newtown Savings Bank American Eagle Financial Credit Union, Inc. S&T Bank Kennebunk Savings Bank Norway Savings Bank First Commonwealth Bank Union Savings Bank Mid Penn Bank

Provided by KBRG (www.kbrg.co)

Total Assets $000's

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 2,216,683 1,298,884 6,083,243 2,031,459 2,658,182 1,143,575 1,084,179 1,305,583 10,643,289 1,596,241 1,126,243 2,037,613 1,796,914 1,826,195 1,062,649 1,107,053 1,585,523 1,978,366 1,463,041 2,070,246 6,286,067 4,055,243 1,139,541 1,308,996 1,762,114 1,179,586 4,726,977 6,773,436 2,073,463 5,832,191 7,586,816 1,337,212 5,828,410 6,822,427 3,859,183 4,221,192 6,745,877 9,590,637 1,520,955 9,603,726 9,846,355 2,298,764 1,111,608 3,421,585 1,087,465 1,087,278 1,069,263 1,153,653 8,015,347 1,272,092 2,700,063 3,997,971 1,108,395 1,211,795 1,597,420 7,062,361 1,143,234 1,109,776 7,358,664 2,196,289 1,111,210

SET Metric FY 2017 (Forecast) 49.8% 50.1% 47.3% 50.7% 53.1% 50.7% 50.5% 50.1% 48.4% 52.2% 52.3% 52.5% 50.9% 50.8% 52.3% 50.8% 52.8% 52.5% 53.4% 56.0% 53.1% 52.7% 52.2% 52.7% 53.6% 52.9% 53.5% 54.2% 57.5% 57.7% 71.9% 53.6% 57.9% 54.6% 53.2% 54.4% 55.8% 61.9% 51.4% 62.0% 53.7% 50.8% 54.6% 54.7% 54.0% 54.0% 54.5% 54.5% 54.2% 55.6% 55.4% 55.4% 54.6% 55.5% 55.5% 56.6% 55.1% 55.4% 55.0% 51.7% 56.3%

Excess Cost

Quartile 1 1 1 2 2 2 1 1 1 2 2 2 2 2 2 2 2 2 2 3 2 2 2 2 2 2 2 2 3 3 4 2 3 2 2 2 3 4 2 4 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 2 2 2 2 3

FY 2017 (Forecast) $.0 MM $.0 MM $.0 MM $.0 MM $1.7 MM $.0 MM $.0 MM $.0 MM $.0 MM $.6 MM $.5 MM $1.4 MM $.1 MM $.1 MM $.5 MM $.0 MM $.8 MM $1.2 MM $1.3 MM $2.6 MM $3.0 MM $1.6 MM $.6 MM $.8 MM $.9 MM $.7 MM $3.6 MM $7.6 MM $3.4 MM $9.8 MM $16.2 MM $.9 MM $10.0 MM $8.7 MM $2.0 MM $3.0 MM $9.3 MM $32.2 MM $.5 MM $32.5 MM $7.2 MM $.1 MM $.9 MM $4.3 MM $.8 MM $.8 MM $1.3 MM $1.2 MM $7.6 MM $1.5 MM $7.3 MM $4.5 MM $1.5 MM $1.9 MM $2.4 MM $8.6 MM $1.8 MM $1.8 MM $9.0 MM $.8 MM $1.8 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 50.2% 50.1% 52.5% 50.1% 48.8% 51.3% 51.3% 52.3% 54.2% 50.4% 49.9% 50.5% 52.0% 52.5% 51.1% 52.9% 51.0% 51.4% 50.9% 48.8% 51.6% 52.3% 53.2% 52.5% 52.2% 53.1% 52.8% 52.3% 49.5% 49.4% 44.5% 53.3% 49.6% 52.4% 54.2% 53.3% 51.5% 47.5% 56.8% 47.6% 54.6% 57.8% 54.2% 54.5% 55.3% 55.3% 54.7% 54.9% 55.2% 53.9% 54.1% 54.2% 55.6% 54.6% 55.0% 54.1% 55.6% 55.3% 55.8% 59.3% 54.6%

Excess Cost

Quartile 1 1 2 1 1 2 2 2 2 2 1 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 1 1 1 2 1 2 2 2 2 1 3 1 2 3 2 2 2 2 2 2 2 2 2 2 3 2 2 2 3 3 3 3 2

2016 $.0 MM $.0 MM $1.7 MM $.0 MM $.0 MM $.3 MM $.2 MM $.2 MM $7.8 MM $.0 MM $.0 MM $.1 MM $.5 MM $.9 MM $.2 MM $.7 MM $.2 MM $.6 MM $.3 MM $.0 MM $1.4 MM $1.4 MM $1.1 MM $.7 MM $.5 MM $.8 MM $3.1 MM $3.5 MM $.0 MM $.0 MM $.0 MM $1.0 MM $.0 MM $3.9 MM $2.8 MM $2.3 MM $2.0 MM $.0 MM $3.5 MM $.0 MM $8.3 MM $3.6 MM $.8 MM $4.0 MM $1.2 MM $1.2 MM $1.3 MM $1.5 MM $9.5 MM $1.0 MM $5.4 MM $3.6 MM $2.0 MM $1.5 MM $2.1 MM $5.3 MM $1.9 MM $1.8 MM $8.5 MM $5.5 MM $1.2 MM

SET Metric

FY 2015 44.5% 47.8% 54.7% 50.7% 52.7% 53.1% 55.9% 53.2% 52.5% 48.6% 52.0% 47.2% 54.6% 51.3% 50.8% 49.4% 48.6% 50.4% 46.1% 52.8% 52.5% 51.8% 53.5% 52.0% 51.2% 49.4% 53.4% 52.6% 53.0% 53.4% 43.5% 53.2% 53.6% 52.8% 54.4% 46.6% 55.6% 52.8% 57.5% 52.7% 54.5% 57.3% 53.9% 44.0% 56.1% 56.1% 54.2% 55.2% 53.6% 53.8% 53.8% 52.6% 56.1% 54.1% 56.3% 50.5% 57.8% 54.3% 56.4% 56.6% 54.0%

Excess Cost

Quartile 1 1 3 1 2 2 3 2 2 1 2 1 3 2 2 1 1 1 1 2 2 2 2 2 2 1 2 2 2 2 1 2 2 2 2 1 3 2 3 2 2 3 2 1 3 3 2 3 2 2 2 2 3 2 3 1 3 2 3 3 2

2015 $.0 MM $.0 MM $2.2 MM $.0 MM $1.0 MM $.7 MM $1.0 MM $.2 MM $3.3 MM $.0 MM $.2 MM $.0 MM $1.2 MM $.2 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.6 MM $1.9 MM $.6 MM $1.0 MM $.4 MM $.1 MM $.0 MM $3.0 MM $3.0 MM $.6 MM $3.1 MM $.0 MM $.7 MM $3.3 MM $3.4 MM $2.6 MM $.0 MM $8.0 MM $4.9 MM $3.4 MM $4.7 MM $6.7 MM $3.1 MM $.7 MM $.0 MM $1.2 MM $1.2 MM $.9 MM $1.5 MM $5.5 MM $.8 MM $4.0 MM $1.7 MM $1.9 MM $1.1 MM $2.6 MM $.0 MM $2.6 MM $1.3 MM $8.9 MM $3.7 MM $.8 MM

8 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name Camden National Bank Penn Community Bank PCSB Bank Dime Community Bancshares, Inc. USAlliance Federal Credit Union Northfield Bank Corning Federal Credit Union Pawtucket Credit Union Northfield Bancorp, Inc. Dollar Bank, Federal Savings Bank Blue Hills Bank Centreville Bank Dime Community Bank Canandaigua National Bank and Trust Company United Bank Hanscom Federal Credit Union Navigant Credit Union Flushing Bank United Nations Federal Credit Union New England Federal Credit Union Police and Fire Federal Credit Union Members 1st Federal Credit Union State Employees Federal Credit Union ESSA Bank & Trust Lakeland Bank Country Bank for Savings Manasquan Bank Lowell Five Cent Savings Bank Bank Rhode Island Cenlar Capital Corporation UniBank for Savings Cenlar FSB Workers' Credit Union First National Bank of Long Island Citizens & Northern Bank Commerce Bank & Trust Company Greylock Federal Credit Union Habib American Bank Cambridge Savings Bank BayCoast Bank South Shore Bank Provident Bank Dedham Institution for Savings Ion Bank Bank of New Hampshire Israel Discount Bank of New York Oritani Financial Corp.

Kearny Financial Corp.

Farmers and Merchants Trust Company of Chambersburg Bangor Savings Bank Northern Bank & Trust Company Ion Financial MHC Eastern Bank Florence Bank PeoplesBank, A Codorus Valley Company Adirondack Trust Company Tompkins Trust Company BankNewport Pioneer Savings Bank Ridgewood Savings Bank Northeast Bank

Provided by KBRG (www.kbrg.co)

Total Assets $000's

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 4,014,027 1,977,268 1,425,461 6,258,184 1,282,340 3,859,316 1,354,268 2,053,754 3,859,636 8,105,827 2,511,563 1,151,766 6,241,237 2,580,911 6,862,654 1,252,174 1,840,576 6,289,557 4,946,156 1,229,877 4,814,264 3,596,108 3,550,874 1,755,864 5,353,983 1,510,951 1,179,016 1,112,589 2,213,558 1,057,733 1,650,350 1,057,359 1,595,818 3,703,958 1,228,726 1,938,829 1,134,183 1,276,764 3,549,793 1,354,010 1,072,427 9,538,985 1,412,905 1,273,664 1,514,470 9,102,390 4,138,311 4,818,127 1,135,229 3,777,726 1,943,988 1,280,601 10,574,493 1,309,825 1,666,852 1,128,176 2,032,242 1,507,092 1,134,139 5,428,100 1,076,374

SET Metric FY 2017 (Forecast) 57.8% 58.4% 54.8% 53.3% 55.1% 57.6% 56.4% 56.5% 57.7% 57.5% 56.7% 50.2% 53.7% 57.0% 57.6% 55.6% 57.7% 58.6% 58.0% 55.6% 57.3% 56.6% 57.8% 58.5% 57.9% 59.1% 57.1% 54.7% 57.9% 58.2% 58.8% 58.6% 59.2% 60.7% 57.3% 59.1% 57.4% 58.4% 58.9% 57.9% 59.0% 58.6% 56.9% 58.9% 61.3% 58.5% 49.8% 59.5% 60.3% 57.6% 59.8% 59.8% 58.3% 60.4% 60.1% 60.2% 59.0% 59.9% 60.8% 60.4% 61.0%

Excess Cost

Quartile 3 3 2 2 2 3 3 3 3 3 3 1 2 3 3 2 3 3 3 2 3 3 3 3 3 3 3 2 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 4 3 1 3 3 3 3 3 3 4 3 3 3 3 4 3 4

FY 2017 (Forecast) $6.2 MM $3.7 MM $1.2 MM $2.5 MM $1.6 MM $4.4 MM $2.3 MM $2.0 MM $4.6 MM $13.3 MM $3.2 MM $.0 MM $2.8 MM $4.8 MM $9.2 MM $1.7 MM $3.3 MM $9.1 MM $8.8 MM $1.8 MM $6.2 MM $7.7 MM $9.3 MM $3.3 MM $7.9 MM $3.2 MM $1.5 MM $1.5 MM $3.6 MM $24.3 MM $3.5 MM $30.7 MM $3.6 MM $4.8 MM $2.4 MM $3.2 MM $2.3 MM $2.2 MM $6.2 MM $3.8 MM $2.0 MM $14.9 MM $2.5 MM $3.0 MM $5.5 MM $12.0 MM $.0 MM $7.8 MM $3.2 MM $8.1 MM $3.0 MM $3.6 MM $30.3 MM $3.2 MM $4.2 MM $3.8 MM $6.7 MM $3.9 MM $3.9 MM $9.6 MM $3.6 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 53.4% 53.0% 56.8% 59.9% 57.0% 54.5% 55.9% 55.8% 54.6% 55.0% 55.7% 61.8% 60.4% 56.0% 55.6% 57.8% 55.4% 53.9% 55.2% 57.8% 56.3% 57.0% 56.2% 55.5% 56.4% 55.5% 57.3% 59.8% 56.7% 56.7% 56.4% 56.8% 56.0% 54.8% 58.3% 56.7% 58.4% 57.3% 57.0% 58.5% 57.8% 58.1% 60.0% 58.6% 56.2% 58.9% 64.5% 58.7% 58.0% 60.7% 58.6% 59.0% 60.3% 58.3% 58.8% 58.9% 60.5% 59.8% 59.0% 59.5% 58.9%

Excess Cost

Quartile 2 2 3 4 3 2 3 3 2 2 3 4 4 3 3 3 3 2 2 3 3 3 3 3 3 3 3 4 3 3 3 3 3 2 3 3 3 3 3 3 3 3 4 3 3 3 4 3 3 4 3 3 4 3 3 3 4 4 3 4 3

2016 $2.6 MM $1.2 MM $2.0 MM $8.0 MM $2.3 MM $3.0 MM $2.1 MM $1.8 MM $3.1 MM $8.0 MM $2.6 MM $2.7 MM $8.3 MM $4.1 MM $6.9 MM $2.3 MM $2.1 MM $4.0 MM $5.4 MM $2.5 MM $4.9 MM $7.8 MM $6.9 MM $2.2 MM $6.0 MM $1.8 MM $1.5 MM $2.7 MM $3.1 MM $18.7 MM $2.4 MM $18.9 MM $2.1 MM $2.2 MM $2.7 MM $2.3 MM $2.7 MM $1.7 MM $5.0 MM $4.0 MM $2.0 MM $14.1 MM $3.3 MM $2.9 MM $2.8 MM $12.2 MM $6.7 MM $6.2 MM $2.5 MM $11.0 MM $2.5 MM $3.4 MM $36.6 MM $2.5 MM $3.5 MM $3.3 MM $7.3 MM $3.7 MM $2.8 MM $9.1 MM $2.9 MM

SET Metric

FY 2015 50.6% 47.4% 54.7% 57.2% 56.6% 52.3% 54.4% 55.8% 52.6% 56.8% 51.3% 60.9% 57.8% 58.1% 51.9% 57.0% 56.6% 57.3% 55.3% 55.8% 55.8% 57.2% 56.4% 56.2% 56.2% 59.4% 58.3% 59.3% 54.7% 58.3% 54.0% 58.4% 57.1% 56.6% 53.9% 56.3% 56.0% 54.6% 57.0% 57.7% 58.2% 55.5% 59.5% 55.8% 54.2% 58.2% 53.4% 51.0% 56.6% 57.1% 57.2% 55.5% 59.2% 57.1% 56.8% 58.6% 58.3% 56.3% 58.8% 60.0% 58.0%

Excess Cost

Quartile 1 1 3 3 3 2 2 3 2 3 2 4 3 4 2 3 3 3 3 3 3 3 3 3 3 4 4 4 3 4 2 4 3 3 2 3 3 3 3 3 4 3 4 3 2 4 2 2 3 3 3 3 4 3 3 4 4 3 4 4 3

2015 $.0 MM $.0 MM $1.1 MM $4.0 MM $1.8 MM $.9 MM $1.3 MM $1.7 MM $1.0 MM $9.9 MM $.2 MM $2.3 MM $4.3 MM $5.0 MM $1.4 MM $1.7 MM $2.1 MM $6.2 MM $4.8 MM $1.6 MM $4.0 MM $6.9 MM $6.1 MM $2.0 MM $4.7 MM $3.2 MM $1.5 MM $2.3 MM $1.9 MM $15.4 MM $1.3 MM $15.5 MM $2.1 MM $2.6 MM $1.1 MM $2.0 MM $1.8 MM $.9 MM $4.3 MM $3.3 MM $2.0 MM $8.5 MM $2.8 MM $1.8 MM $1.5 MM $10.4 MM $1.6 MM $.2 MM $1.8 MM $6.5 MM $1.7 MM $1.9 MM $28.0 MM $2.0 MM $2.2 MM $3.0 MM $5.0 MM $2.2 MM $2.4 MM $9.0 MM $2.3 MM

9 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Total Assets $000's

SET Metric

Company Name Glens Falls National Bank and Trust Company $ Oritani Bank $ Village Bank $ Kearny Bank $ Farmington Bank $ First Citizens Community Bank $ Orrstown Bank $ Columbia Bank MHC $ Industrial and Commercial Bank of China (USA), National Association$ Mascoma Mutual Financial Services Corporation $ First County Bank $ Mascoma Savings Bank $ Utilities Employees Credit Union $ Columbia Bank $ Emigrant Bank $ Boston Private Bank & Trust Company $ Clifton Bancorp Inc. $ Cambridge Trust Company $ Boiling Springs Savings Bank $ East Cambridge Savings Bank $ Evans Bank, National Association $ Salem Five Cents Savings Bank $ Century Bank and Trust Company $ New York Commercial Bank $ Watertown Savings Bank $ 1st Constitution Bank $ Hingham Institution for Savings $ Peapack-Gladstone Bank $ East Boston Savings Bank $ ACNB Bank $ Fairfield County Bank $ Fairfield County Bank, MHC $ Brookline Bank $ Clifton Savings Bank $ Belmont Savings Bank $ HarborOne Bank (MHC) $ Enterprise Bank and Trust Company $ Union County Savings Bank $ Spencer Savings Bank, SLA $ Bristol County Savings Bank $ Middlesex Savings Bank $ Interaudi Bank $ Cape Cod Five Cents Savings Bank $ Washington Trust Company of Westerly $ Chelsea Groton Bank $ Connecticut State Employees Credit Union, Inc. $ Needham Bank $ Northeast Region Average $

Q2'17 2,255,239 4,137,053 1,030,343 4,799,956 2,991,429 1,263,234 1,473,154 5,351,938 2,138,904 1,611,614 1,532,781 1,611,515 1,180,053 5,348,514 6,405,995 7,946,700 1,525,564 1,895,219 1,687,705 1,050,344 1,171,975 4,665,309 4,538,331 3,599,375 1,166,022 1,072,074 2,111,054 4,165,168 4,696,978 1,250,572 1,555,285 1,555,285 4,036,433 1,520,571 2,370,834 2,568,236 2,656,490 1,780,651 2,626,222 2,002,670 4,590,273 1,719,023 3,142,523 4,375,589 1,056,281 1,812,069 1,993,665 3,094,021

FY 2017 (Forecast) 60.7% 50.9% 61.2% 60.6% 60.6% 63.7% 63.4% 61.8% 63.1% 62.6% 61.7% 62.6% 61.0% 62.3% 63.7% 63.1% 62.0% 62.2% 62.2% 62.0% 62.8% 61.9% 62.7% 63.2% 64.3% 62.8% 63.0% 65.2% 61.4% 63.2% 64.5% 64.5% 63.2% 63.4% 63.2% 63.0% 64.3% 64.6% 63.6% 64.8% 64.3% 64.7% 67.3% 66.7% 68.6% 68.6% 68.6% 54.8%

Southeast Region Local Government Federal Credit Union Columbia Bank Scotiabank de Puerto Rico RBC Bank (Georgia), National Association State Employees Credit Union of Maryland, Inc Oriental Bank Banco Santander Puerto Rico Shore United Bank United Bank Fort Knox Federal Credit Union Ascend Federal Credit Union EVB

1,886,283 2,401,071 4,145,913 4,127,421 3,355,489 6,201,615 5,450,764 1,346,948 13,309,359 1,440,425 2,071,213 -

26.1% 28.1% 29.2% 31.2% 33.3% 38.7% 38.5% 39.6% 41.8% 41.1% 42.7% 29.5%

Provided by KBRG (www.kbrg.co)

$ $ $ $ $ $ $ $ $ $ $ $

Excess Cost

Quartile 4 2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

1 1 1 1 1 1 1 1 1 1 1 1

SET Metric

FY 2017 (Forecast) $5.7 MM $.1 MM $2.4 MM $8.6 MM $6.1 MM $3.7 MM $6.2 MM $11.1 MM $6.8 MM $5.8 MM $4.8 MM $5.8 MM $1.5 MM $11.5 MM $28.7 MM $24.9 MM $2.5 MM $7.0 MM $4.1 MM $3.2 MM $3.8 MM $11.5 MM $8.5 MM $7.9 MM $3.9 MM $4.1 MM $2.4 MM $11.3 MM $9.5 MM $4.0 MM $7.5 MM $7.5 MM $9.5 MM $2.8 MM $3.7 MM $13.6 MM $10.6 MM $1.1 MM $6.3 MM $8.3 MM $11.9 MM $3.6 MM $14.2 MM $16.3 MM $5.8 MM $1.7 MM $8.2 MM $4.3 MM

FY 2016 59.3% 65.5% 59.1% 59.8% 60.6% 58.0% 58.3% 60.1% 58.7% 59.4% 60.3% 59.4% 61.3% 60.3% 58.6% 59.5% 61.4% 61.3% 61.4% 62.0% 61.5% 62.4% 62.0% 61.8% 61.3% 62.8% 62.6% 60.5% 64.3% 62.7% 61.5% 61.5% 63.2% 63.0% 63.4% 63.7% 62.5% 62.9% 63.6% 62.6% 63.2% 63.5% 63.4% 66.2% 65.7% 65.6% 65.9% 54.3%

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM

29.6% 29.8% 20.4% 31.9% 33.7% 30.3% 36.6% 34.8% 36.4% 41.6% 42.7% 57.3%

PROPRIETARY and CONFIDENTIAL

Excess Cost

SET Metric

4 4 3 4 4 3 3 4 3 4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

2016 $4.7 MM $7.1 MM $1.8 MM $6.9 MM $6.0 MM $2.1 MM $3.6 MM $9.1 MM $4.4 MM $4.1 MM $4.2 MM $4.1 MM $1.5 MM $9.2 MM $18.2 MM $17.3 MM $2.4 MM $6.2 MM $3.8 MM $3.2 MM $3.4 MM $11.1 MM $7.5 MM $7.0 MM $2.9 MM $3.6 MM $2.4 MM $7.5 MM $10.8 MM $3.7 MM $6.2 MM $6.2 MM $8.8 MM $2.6 MM $3.7 MM $14.6 MM $8.5 MM $1.1 MM $6.3 MM $6.8 MM $11.3 MM $3.2 MM $10.6 MM $16.1 MM $4.8 MM $1.4 MM $6.5 MM $3.4 MM

FY 2015 59.3% 54.6% 59.5% 51.7% 59.2% 57.8% 56.9% 59.0% 54.6% 56.5% 58.6% 56.5% 62.0% 59.2% 59.4% 58.7% 59.3% 58.0% 60.7% 59.0% 60.8% 63.0% 62.2% 50.0% 58.7% 57.4% 60.7% 58.9% 62.9% 61.5% 58.7% 58.7% 59.6% 61.4% 63.6% 58.8% 61.8% 61.7% 64.1% 63.1% 62.0% 62.3% 58.7% 65.7% 61.8% 64.7% 68.9% 53.5%

1 1 1 1 1 1 1 1 1 1 1 3

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $2.8 MM

28.1% 29.1% 33.1% 35.9% 34.7% 26.8% 35.8% 38.1% 38.4% 42.9% 40.7% 56.3%

Quartile

Excess Cost

4 2 4 2 4 3 3 4 2 3 4 3 4 4 4 4 4 4 4 4 4 4 4 1 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

2015 $4.4 MM $2.2 MM $1.6 MM $.7 MM $5.1 MM $1.5 MM $2.6 MM $7.3 MM $1.7 MM $2.5 MM $3.2 MM $2.5 MM $1.4 MM $7.5 MM $18.8 MM $13.5 MM $1.6 MM $3.8 MM $3.3 MM $2.1 MM $2.8 MM $10.8 MM $7.1 MM $.0 MM $2.0 MM $1.8 MM $1.9 MM $5.5 MM $8.8 MM $3.1 MM $4.7 MM $4.7 MM $5.7 MM $1.9 MM $3.5 MM $6.2 MM $7.2 MM $.8 MM $6.1 MM $6.3 MM $9.5 MM $2.6 MM $6.4 MM $14.3 MM $3.1 MM $1.3 MM $7.4 MM $2.7 MM

1 1 1 1 1 1 1 1 1 1 1 3

$.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $2.8 MM

Quartile

10 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name Bank of North Carolina Capital Bank Corporation Community First Credit Union of Florida Whitaker Bank, Inc. GTE Federal Credit Union Founders Federal Credit Union VyStar Credit Union National Bank of Blacksburg State Department Federal Credit Union Bank-Fund Staff Federal Credit Union Georgia's Own Credit Union Tennessee Valley Federal Credit Union Atlanta Postal Credit Union Suncoast Credit Union Space Coast Credit Union Redstone Federal Credit Union Tyndall Federal Credit Union Carter Bank & Trust ORNL Federal Credit Union Safe Federal Credit Union Municipal Employees Credit Union of Baltimore, Inc. Langley Federal Credit Union Chartway Federal Credit Union Army Aviation Center Federal Credit Union Peoples Bank Central Florida Educators Federal Credit Union Andrews Federal Credit Union Coastal Federal Credit Union Xenith Bank Seacoast National Bank Central Bank & Trust Company LGE Community Credit Union Community Trust Bank, Inc. Delta Community Credit Union Old Line Bank Associated Credit Union Pen Air Federal Credit Union NASA Federal Credit Union Achieva Credit Union Robins Financial Credit Union Max Credit Union CB&S Bank, Inc. Grow Financial Federal Credit Union Kentucky Bank HomeTrust Bank Harbor Community Bank Sabadell United Bank, N.A. America's First Federal Credit Union Y-12 Federal Credit Union Ameris Bank Truliant Federal Credit Union First Community Bank Northwest Federal Credit Union Newport News Shipbuilding Employees' Credit Union Republic Bank & Trust Company South Carolina Federal Credit Union Georgia United Credit Union Fairwinds Credit Union Union Bank & Trust First United Bank & Trust L&N Federal Credit Union

Provided by KBRG (www.kbrg.co)

Total Assets $000's

Q2'17 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

10,101,534 1,506,129 1,330,337 1,878,605 2,106,425 6,880,905 1,256,038 1,838,556 4,656,656 2,247,503 1,318,006 2,129,300 8,508,477 4,016,484 4,809,516 1,281,236 4,306,579 1,930,658 1,028,457 1,189,489 2,410,197 2,167,656 1,215,504 1,105,546 1,797,506 1,525,060 2,903,743 3,178,739 5,274,862 2,316,151 1,221,989 4,057,587 5,509,920 1,789,834 1,509,836 1,399,734 2,196,058 1,523,583 2,363,637 1,298,580 1,619,652 2,381,244 1,018,439 3,192,600 1,884,687 5,730,517 1,501,731 1,116,436 7,389,330 2,204,592 2,358,060 3,260,745 1,569,774 4,947,774 1,635,401 1,279,584 2,180,741 8,898,580 1,305,072 1,133,733

SET Metric FY 2017 (Forecast) 31.2% 44.1% 45.2% 47.5% 45.3% 46.3% 45.9% 47.8% 48.2% 47.3% 46.7% 47.0% 48.0% 45.5% 47.1% 50.0% 47.9% 48.5% 50.0% 49.7% 48.6% 49.1% 50.0% 49.7% 51.7% 50.3% 50.6% 50.8% 49.3% 52.8% 50.9% 51.2% 50.5% 52.4% 51.4% 51.8% 52.0% 52.7% 52.4% 50.6% 51.0% 52.6% 52.3% 52.6% 49.6% 53.5% 56.7% 52.7% 52.7% 52.8% 52.1% 52.8% 54.7% 53.6% 54.1% 54.1% 55.1% 54.2% 55.4% 55.5% 55.0%

Excess Cost

Quartile 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 2 2 1 1 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 3 2 2 2 2 2 3 2 3 3 3 3 3 3 3

FY 2017 (Forecast) $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.6 MM $.0 MM $.0 MM $.2 MM $.0 MM $.0 MM $.0 MM $.2 MM $.0 MM $.8 MM $.4 MM $.5 MM $1.1 MM $.0 MM $4.7 MM $1.2 MM $.6 MM $.9 MM $4.5 MM $.6 MM $1.0 MM $1.0 MM $1.8 MM $1.6 MM $.5 MM $.6 MM $1.4 MM $2.3 MM $1.0 MM $.0 MM $2.0 MM $6.4 MM $1.3 MM $1.0 MM $7.1 MM $1.8 MM $2.1 MM $4.8 MM $2.3 MM $6.8 MM $3.1 MM $2.8 MM $3.8 MM $13.4 MM $2.2 MM $1.8 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 56.0% 43.4% 44.2% 42.9% 46.3% 45.4% 46.2% 46.0% 46.4% 47.5% 48.2% 48.2% 47.6% 50.2% 50.1% 47.3% 49.4% 49.5% 48.8% 49.4% 50.6% 50.2% 49.4% 49.9% 48.3% 50.9% 50.6% 50.6% 49.9% 48.7% 50.7% 50.9% 51.7% 50.0% 51.2% 50.8% 51.2% 50.5% 51.2% 53.2% 52.8% 51.7% 52.0% 52.0% 55.1% 51.6% 48.5% 53.2% 53.3% 53.4% 54.4% 54.0% 52.4% 53.7% 53.3% 53.6% 53.0% 53.8% 52.9% 52.8% 54.0%

Excess Cost

Quartile 3 1 1 1 1 1 1 1 1 1 1 1 1 2 2 1 1 1 1 1 2 2 1 2 1 2 2 2 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 2 1 2 2 2 3 3 2 3 2 2 2 3 2 2 3

2016 $9.4 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.6 MM $.2 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.3 MM $.2 MM $.0 MM $.0 MM $.0 MM $.6 MM $.4 MM $.6 MM $.0 MM $.0 MM $.7 MM $.4 MM $1.8 MM $.1 MM $.5 MM $.4 MM $.6 MM $.3 MM $.7 MM $1.5 MM $1.3 MM $.8 MM $1.8 MM $.7 MM $4.0 MM $.9 MM $.0 MM $1.3 MM $1.1 MM $7.5 MM $3.2 MM $2.7 MM $2.3 MM $2.1 MM $4.5 MM $2.4 MM $1.4 MM $3.1 MM $6.8 MM $1.1 MM $1.2 MM

SET Metric

FY 2015 54.3% 46.0% 44.0% 40.7% 45.9% 46.2% 46.5% 45.5% 47.2% 47.4% 48.1% 50.4% 47.3% 50.4% 47.9% 49.9% 48.8% 54.9% 49.3% 50.3% 48.4% 49.4% 51.8% 49.4% 51.0% 51.4% 50.4% 50.3% 58.6% 48.9% 50.9% 53.6% 49.9% 45.6% 49.1% 51.0% 48.8% 50.6% 50.1% 53.5% 52.8% 50.2% 49.8% 51.7% 51.8% 48.6% 49.0% 54.9% 55.0% 48.4% 55.6% 51.0% 52.4% 53.5% 50.8% 52.7% 53.0% 54.2% 48.0% 52.1% 53.5%

Excess Cost

Quartile 3 1 1 1 1 1 1 1 1 1 1 2 1 2 1 2 1 3 2 2 1 2 2 2 2 2 2 2 4 1 2 3 2 1 2 2 1 2 2 3 2 2 2 2 2 1 2 3 3 1 3 2 2 3 2 2 3 3 1 2 3

2015 $7.1 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.5 MM $.0 MM $2.6 MM $.0 MM $1.2 MM $.0 MM $3.9 MM $.2 MM $.4 MM $.0 MM $.3 MM $1.6 MM $.2 MM $.7 MM $1.3 MM $.6 MM $1.1 MM $7.6 MM $.0 MM $1.5 MM $1.4 MM $.9 MM $.0 MM $.0 MM $.9 MM $.0 MM $.8 MM $.6 MM $1.9 MM $1.6 MM $.6 MM $.7 MM $.9 MM $2.3 MM $.0 MM $.1 MM $2.2 MM $1.7 MM $.0 MM $4.6 MM $1.4 MM $3.0 MM $2.3 MM $2.2 MM $2.3 MM $1.5 MM $3.9 MM $.0 MM $1.3 MM $1.2 MM

11 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name South State Bank Knoxville TVA Employees Credit Union Commonwealth Credit Union DuPont Community Credit Union South Florida Educational Federal Credit Union First Farmers and Merchants Bank Apple Federal Credit Union Independence Bank of Kentucky Essex Bank Campus USA Credit Union Eglin Federal Credit Union Allegacy Federal Credit Union Southern Bank and Trust Company Virginia Credit Union, Inc. Capital City Bank Colony Bank American National Bank and Trust Company CharterBank Entegra Bank BAC Florida Bank TotalBank Brand Banking Company First Citizens National Bank First Bank Charter Financial Corporation Aberdeen Proving Ground Federal Credit Union Sharonview Federal Credit Union Community Bank of the Chesapeake Bank of Tennessee Citizens First Bank MidCountry Financial Corp.

Citizens and Farmers Bank First Federal Bancorp, Inc. First Federal Bank of Florida MIDFLORIDA Credit Union CresCom Bank Eastman Credit Union Gibraltar Private Bank & Trust Co. Florida Community Bank, National Association Sandy Spring Bank Stock Yards Bank & Trust Company Conway National Bank Traditional Bank, Inc. FirstBank Tower Federal Credit Union Bank of Tampa Apco Employees Credit Union United Bank Fidelity Bank First Bank and Trust Company Wilson Bank and Trust City National Bank of Florida Home Federal Bank of Tennessee Burke & Herbert Bank & Trust Company Bank Independent Fidelity Bank Ocean Bank Mercantil Bank, National Association Southeast Region Average West Region USAA Savings Bank

Provided by KBRG (www.kbrg.co)

Total Assets $000's

SET Metric

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 11,151,597 1,776,363 1,132,575 1,125,391 1,077,934 1,364,904 2,402,443 2,152,455 1,290,266 1,583,761 1,851,911 1,302,756 2,486,614 3,429,522 2,792,908 1,196,640 1,755,185 1,478,645 1,408,791 2,008,210 2,999,486 2,310,783 1,626,165 4,530,888 1,481,890 1,220,858 1,405,424 1,389,326 1,123,014 2,043,251 1,323,574 1,460,996 1,532,563 1,528,193 2,954,526 2,191,426 3,904,089 1,578,561 9,749,283 5,260,929 3,125,252 1,127,131 1,364,076 3,343,666 3,006,324 1,577,208 2,829,628 1,308,058 1,885,996 1,644,434 2,292,628 8,900,801 2,201,956 3,124,963 1,389,493 4,604,369 3,713,032 8,543,420 2,792,354

FY 2017 (Forecast) 52.0% 55.0% 53.5% 55.4% 55.8% 56.7% 56.0% 55.5% 56.5% 57.4% 56.6% 56.7% 59.3% 58.6% 57.2% 58.0% 58.4% 59.1% 60.5% 57.0% 61.3% 54.4% 59.2% 57.3% 60.1% 58.3% 57.1% 58.5% 58.5% 61.7% 59.6% 59.4% 59.6% 59.6% 59.9% 60.2% 60.5% 60.4% 60.7% 61.3% 60.8% 60.8% 60.1% 61.5% 60.7% 61.1% 59.2% 61.3% 61.8% 64.2% 62.5% 64.1% 64.2% 63.8% 63.9% 64.7% 70.5% 66.1% 53.0%

$

1,744,633

0.5%

Excess Cost

Quartile 2 3 2 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 4 3 4 3 3 3 4 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

1

SET Metric

FY 2017 (Forecast) $8.8 MM $2.9 MM $1.6 MM $2.3 MM $1.8 MM $2.6 MM $4.7 MM $3.1 MM $2.3 MM $3.4 MM $2.6 MM $3.9 MM $6.5 MM $10.7 MM $8.0 MM $2.8 MM $3.7 MM $3.8 MM $3.7 MM $2.9 MM $6.3 MM $4.9 MM $5.3 MM $10.6 MM $4.4 MM $4.0 MM $3.6 MM $2.4 MM $3.1 MM $4.1 MM $11.8 MM $7.0 MM $5.3 MM $5.3 MM $9.7 MM $6.5 MM $9.5 MM $5.3 MM $15.1 MM $14.3 MM $9.4 MM $3.1 MM $2.8 MM $26.1 MM $7.7 MM $4.5 MM $1.6 MM $4.6 MM $6.0 MM $5.8 MM $7.6 MM $22.0 MM $6.7 MM $11.1 MM $8.3 MM $33.5 MM $20.8 MM $32.3 MM $4.0 MM

FY 2016 57.1% 54.4% 56.3% 55.0% 54.7% 54.5% 55.5% 56.2% 55.8% 55.0% 55.9% 55.8% 53.5% 54.9% 56.1% 55.9% 55.6% 55.6% 54.4% 57.8% 54.8% 61.8% 56.6% 59.0% 56.6% 58.3% 59.7% 58.5% 59.0% 56.3% 58.7% 58.9% 58.9% 58.9% 58.7% 58.9% 58.6% 59.3% 58.9% 58.4% 59.0% 59.2% 60.0% 59.0% 60.4% 61.1% 63.4% 61.2% 60.8% 58.8% 60.8% 59.8% 62.7% 63.5% 63.6% 65.3% 62.3% 66.4% 52.6%

$.0 MM

0.8%

PROPRIETARY and CONFIDENTIAL

Excess Cost

SET Metric

3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 3 3 4 3 4 3 3 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

2016 $20.8 MM $2.2 MM $2.7 MM $1.8 MM $1.3 MM $1.6 MM $3.9 MM $2.9 MM $1.9 MM $2.1 MM $2.1 MM $3.2 MM $2.7 MM $5.4 MM $6.7 MM $2.0 MM $2.2 MM $2.6 MM $1.4 MM $2.8 MM $2.8 MM $12.3 MM $3.0 MM $9.6 MM $3.2 MM $3.7 MM $4.2 MM $2.3 MM $3.0 MM $1.5 MM $11.0 MM $6.2 MM $4.5 MM $4.5 MM $7.8 MM $5.0 MM $6.8 MM $5.6 MM $11.6 MM $10.4 MM $7.3 MM $2.4 MM $2.6 MM $17.6 MM $6.9 MM $4.3 MM $2.0 MM $4.3 MM $5.3 MM $3.4 MM $6.2 MM $12.4 MM $5.7 MM $10.1 MM $7.7 MM $30.8 MM $12.9 MM $32.2 MM $3.3 MM

FY 2015 57.3% 53.0% 57.8% 55.0% 56.0% 55.8% 52.8% 55.9% 36.7% 54.6% 56.6% 57.8% 57.0% 53.0% 55.5% 54.5% 51.7% 56.2% 53.6% 57.5% 59.6% 58.4% 59.3% 59.1% 57.2% 58.4% 58.9% 58.3% 57.8% 53.6% 56.4% 58.0% 58.1% 58.1% 56.3% 48.5% 57.9% 52.9% 56.3% 60.6% 60.4% 59.8% 58.8% 62.4% 60.8% 59.1% 66.0% 58.5% 59.5% 59.7% 61.8% 61.1% 61.2% 58.9% 63.0% 64.2% 59.7% 64.0% 52.2%

1

$.0 MM

0.7%

Quartile

Excess Cost

3 2 3 3 3 3 2 3 1 3 3 4 3 3 3 3 2 3 3 3 4 4 4 4 3 4 4 4 4 3 3 4 4 4 3 1 4 2 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

2015 $23.8 MM $1.7 MM $3.5 MM $1.9 MM $1.9 MM $2.3 MM $2.5 MM $2.6 MM $.0 MM $2.0 MM $2.7 MM $4.5 MM $5.6 MM $3.8 MM $7.4 MM $1.8 MM $1.1 MM $2.5 MM $1.3 MM $2.8 MM $6.6 MM $9.5 MM $3.6 MM $9.8 MM $3.1 MM $4.0 MM $3.7 MM $2.5 MM $2.9 MM $.9 MM $9.4 MM $5.9 MM $4.2 MM $4.2 MM $6.1 MM $.0 MM $6.3 MM $2.2 MM $8.9 MM $13.3 MM $8.2 MM $2.8 MM $2.5 MM $18.1 MM $7.3 MM $3.6 MM $2.5 MM $3.5 MM $5.1 MM $3.7 MM $6.6 MM $3.4 MM $5.4 MM $6.5 MM $8.0 MM $24.6 MM $10.9 MM $28.7 MM $3.1 MM

1

$.0 MM

Quartile

12 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name WEX Bank Comenity Capital Bank Optum Bank, Inc. BMW Bank of North America Beal Bank USA Wells Fargo Bank Northwest, National Association Medallion Bank Wells Fargo Financial National Bank BellCo Credit Union Blackrock Institutional Trust Company, National Association First American Financial Corporation San Diego County Credit Union Bank of Guam Hughes Federal Credit Union Educational Employees Credit Union San Francisco Fire Credit Union WestAmerica Bank Kitsap Credit Union Advantis Credit Union Altura Credit Union Firefighters First Federal Credit Union Bank of the Sierra Bank of New York Mellon Trust Company, National Association America First Federal Credit Union Inspirus Credit Union Partners Federal Credit Union Westerra Credit Union Kern Schools Federal Credit Union Northrop Grumman Federal Credit Union Arrowhead Central Credit Union F&A Federal Credit Union Green Dot Bank OnPoint Community Credit Union Columbia Credit Union Redwood Credit Union First Interstate Bank Oregon Community Credit Union TwinStar Credit Union CoastHills Credit Union First Entertainment Credit Union Provident Credit Union Harborstone Credit Union Mission Federal Credit Union Cashmere Valley Bank Banner Bank HawaiiUSA Federal Credit Union Credit Union of Colorado, A Federal Credit Union Washington State Employees Credit Union Credit Union of Southern California Hawaii State Federal Credit Union NuVision Federal Credit Union UNIFY Financial Federal Credit Union Gesa Credit Union First Technology Federal Credit Union Mountain America Federal Credit Union Public Service Credit Union Sound Credit Union Guaranty Bank and Trust Company Arizona Federal Credit Union Star One Credit Union Pacific Premier Bank

Provided by KBRG (www.kbrg.co)

Total Assets $000's

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 2,460,005 7,018,967 7,775,727 9,917,356 5,302,435 8,405,197 1,077,481 8,569,455 3,946,428 4,554,927 9,314,286 8,153,904 1,964,603 1,091,963 2,883,301 1,263,119 5,352,121 1,164,357 1,380,688 1,279,216 1,226,933 2,077,312 2,105,203 8,936,451 1,234,748 1,589,789 1,499,428 1,486,491 1,117,813 1,148,253 1,592,531 878,715 4,903,623 1,260,927 3,537,718 8,857,434 1,664,690 1,217,560 1,052,515 1,413,959 2,365,123 1,219,226 3,343,477 1,499,514 9,926,921 1,634,316 1,424,489 2,680,291 1,229,426 1,517,461 1,566,880 2,747,256 1,826,425 10,560,441 6,750,971 2,308,331 1,419,991 3,401,742 1,556,358 9,287,040 6,439,863

SET Metric FY 2017 (Forecast) 0.8% 1.5% 2.5% 5.0% 15.3% 23.9% 24.7% 24.0% 29.8% 29.9% 35.0% 37.2% 39.3% 39.9% 40.7% 43.3% 45.4% 43.6% 45.9% 46.8% 47.4% 47.1% 46.1% 47.0% 47.0% 48.1% 49.2% 47.9% 50.3% 48.4% 48.8% 32.9% 49.9% 48.4% 48.6% 49.1% 50.4% 50.8% 50.9% 51.3% 50.5% 50.8% 51.4% 49.2% 53.0% 51.9% 52.6% 52.3% 50.9% 52.6% 50.5% 52.6% 52.2% 52.1% 52.6% 54.3% 53.6% 54.3% 54.5% 52.9% 52.0%

Excess Cost

Quartile 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 1 2 2 1 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2

FY 2017 (Forecast) $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.2 MM $.0 MM $.0 MM $.6 MM $.0 MM $6.6 MM $.5 MM $.8 MM $1.6 MM $.0 MM $.9 MM $.0 MM $2.1 MM $.9 MM $3.3 MM $4.6 MM $2.7 MM $1.2 MM $3.2 MM $2.8 MM $1.0 MM $1.8 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 1.1% 1.2% 4.3% 4.5% 22.7% 22.6% 23.8% 26.7% 31.1% 32.3% 35.0% 36.9% 37.6% 42.1% 44.7% 42.8% 43.3% 47.1% 45.8% 46.4% 46.7% 48.0% 49.2% 48.2% 48.7% 47.6% 47.2% 48.9% 46.3% 48.6% 48.1% 64.0% 48.4% 49.9% 49.9% 49.8% 50.8% 50.9% 50.9% 50.5% 51.5% 51.7% 51.1% 53.4% 50.2% 51.7% 51.0% 51.2% 52.2% 51.6% 53.6% 51.3% 52.3% 52.7% 52.4% 51.3% 51.8% 52.0% 52.4% 54.1% 55.0%

Excess Cost

Quartile 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 4 1 1 1 1 1 2 1 1 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3

2016 $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.9 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.3 MM $.3 MM $.2 MM $.7 MM $.0 MM $.4 MM $.0 MM $.3 MM $.5 MM $.3 MM $1.2 MM $.4 MM $.8 MM $3.8 MM $3.5 MM $.2 MM $.4 MM $.7 MM $1.1 MM $1.5 MM $3.9 MM

SET Metric

FY 2015 1.2% 1.4% 12.5% 4.3% 20.7% 24.1% 23.3% 25.8% 31.4% 36.0% 34.1% 44.0% 41.9% 43.1% 47.0% 46.2% 44.2% 48.4% 47.4% 49.4% 45.3% 49.3% 44.6% 48.6% 47.3% 48.5% 49.0% 47.4% 46.7% 49.4% 50.1% 71.5% 49.5% 50.4% 50.8% 49.1% 49.1% 51.2% 50.9% 50.1% 50.7% 51.6% 51.3% 52.3% 51.1% 50.5% 49.9% 49.9% 54.6% 51.2% 54.4% 55.3% 52.1% 52.2% 52.6% 49.6% 51.6% 50.9% 54.2% 57.0% 57.6%

Excess Cost

Quartile 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 4 1 2 2 1 1 2 2 2 2 2 2 2 2 2 1 1 2 2 2 3 2 2 2 1 2 2 2 3 3

2015 $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $.0 MM $1.0 MM $.0 MM $.1 MM $.5 MM $.0 MM $.0 MM $.6 MM $.3 MM $.0 MM $.3 MM $.5 MM $1.0 MM $.6 MM $2.4 MM $.2 MM $.0 MM $.0 MM $1.6 MM $.5 MM $1.9 MM $4.2 MM $1.0 MM $4.1 MM $5.1 MM $.0 MM $.6 MM $.5 MM $2.8 MM $3.3 MM $5.4 MM

13 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name Farmers & Merchants Bank of Long Beach Northwest Community Credit Union Patelco Credit Union OneAZ Credit Union Unitus Community Credit Union HAPO Community Credit Union Bank of the Cascades Financial Partners Credit Union Goldenwest Federal Credit Union California Coast Credit Union California Credit Union San Francisco Federal Credit Union Opus Bank El Dorado Savings Bank, F.S.B. Bank of Colorado Premier America Credit Union Schools Financial Credit Union Glacier Bank Technology Credit Union Colorado Federal Savings Bank Vantage West Credit Union Pacific Service Credit Union Silver Queen Financial Services, Inc. Stanford Federal Credit Union KeyPoint Credit Union LBS Financial Credit Union American Savings Bank, F.S.B. Territorial Bancorp Inc. Whatcom Educational Credit Union Orange County's Credit Union Exchange Bank First Foundation Bank Utah Community Federal Credit Union Central Pacific Bank Citywide Banks Wescom Central Credit Union Redding Bank of Commerce Chevron Federal Credit Union NBH Bank Travis Credit Union Alpine Bank Numerica Credit Union Bank of Marin Operating Engineers Local Union #3 Federal Credit Union First American Trust, F.S.B. Tri Counties Bank Territorial Savings Bank Far East National Bank First Federal Savings and Loan Association of Port Angeles Mechanics Bank Heritage Bank Central Valley Community Bank EnerBank USA ANB Bank Oregon State Credit Union Columbia State Bank Oak Valley Community Bank Spokane Teachers Credit Union Montecito Bank & Trust Ent Credit Union Pacific Continental Bank

Provided by KBRG (www.kbrg.co)

Total Assets $000's

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 6,908,218 1,151,869 5,856,819 2,003,109 1,097,355 1,537,493 3,326,699 1,249,557 1,383,572 2,326,089 3,046,431 1,088,249 7,676,459 2,158,866 3,318,495 2,380,182 1,861,280 9,858,577 2,404,396 1,736,241 1,822,824 1,169,444 1,739,736 2,200,348 1,198,928 1,398,322 6,610,877 1,924,089 1,447,267 1,528,017 2,244,856 3,899,226 1,244,830 5,523,264 1,381,509 3,667,722 1,213,021 3,123,239 4,678,079 2,880,623 3,268,795 1,969,515 2,100,496 1,048,666 3,487,455 4,518,209 1,923,676 1,185,059 1,061,754 5,704,679 3,986,618 1,444,489 1,370,330 2,520,583 1,170,127 9,678,419 1,020,426 2,591,985 1,346,964 5,000,068 2,607,168

SET Metric FY 2017 (Forecast) 51.4% 54.7% 52.4% 55.1% 53.5% 53.8% 53.2% 55.6% 54.4% 54.2% 54.2% 54.7% 54.2% 55.6% 54.3% 55.8% 54.7% 56.5% 55.4% 60.6% 56.6% 54.7% 60.9% 57.1% 55.0% 55.3% 57.8% 55.9% 54.9% 55.9% 54.9% 55.5% 56.0% 56.6% 59.0% 57.2% 63.8% 56.6% 57.2% 57.0% 56.9% 56.8% 57.7% 57.1% 59.3% 58.5% 57.4% 58.6% 61.1% 59.4% 58.5% 57.3% 56.5% 57.7% 57.2% 58.7% 59.5% 57.3% 58.1% 58.7% 60.5%

Excess Cost

Quartile 2 2 2 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 4 3 2 4 3 2 2 3 3 2 3 2 2 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3

FY 2017 (Forecast) $1.0 MM $1.7 MM $1.9 MM $3.3 MM $1.0 MM $1.7 MM $.9 MM $2.0 MM $1.8 MM $2.3 MM $3.6 MM $1.0 MM $7.9 MM $1.6 MM $2.8 MM $2.4 MM $1.7 MM $14.1 MM $2.2 MM $1.4 MM $3.7 MM $1.1 MM $1.5 MM $2.6 MM $1.5 MM $1.5 MM $12.1 MM $1.7 MM $1.9 MM $2.5 MM $2.5 MM $3.4 MM $2.3 MM $7.6 MM $3.1 MM $8.4 MM $3.7 MM $3.1 MM $8.5 MM $5.6 MM $6.2 MM $4.2 MM $3.4 MM $1.8 MM $2.2 MM $11.2 MM $2.1 MM $1.8 MM $3.1 MM $16.4 MM $8.3 MM $2.8 MM $2.5 MM $4.3 MM $2.3 MM $21.3 MM $2.1 MM $5.3 MM $3.2 MM $8.2 MM $6.1 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 55.0% 52.0% 54.8% 52.1% 53.9% 54.0% 54.9% 52.9% 54.5% 54.7% 54.7% 54.8% 54.7% 54.2% 55.5% 54.5% 55.5% 54.2% 55.4% 50.9% 54.2% 56.1% 50.7% 54.5% 56.6% 56.5% 54.2% 56.1% 57.2% 56.2% 57.2% 56.5% 56.2% 55.8% 53.4% 56.3% 50.5% 57.1% 56.6% 56.9% 57.0% 57.0% 56.2% 56.8% 55.1% 55.7% 57.1% 56.4% 54.1% 55.9% 56.6% 57.6% 58.9% 57.6% 58.6% 57.4% 56.7% 58.9% 58.4% 58.6% 56.6%

Excess Cost

Quartile 3 2 2 2 2 2 2 2 2 2 2 2 2 2 3 2 3 2 3 1 2 3 1 2 3 3 2 3 3 3 3 3 3 3 2 3 1 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 3 3 3 3 3 3

2016 $5.8 MM $.5 MM $4.3 MM $.9 MM $1.1 MM $1.6 MM $3.6 MM $.8 MM $1.5 MM $2.4 MM $2.5 MM $1.0 MM $6.1 MM $1.1 MM $3.4 MM $1.8 MM $2.0 MM $8.3 MM $2.2 MM $.0 MM $1.9 MM $1.3 MM $.0 MM $1.4 MM $1.8 MM $1.7 MM $5.5 MM $1.8 MM $2.6 MM $2.4 MM $3.7 MM $3.3 MM $2.0 MM $6.4 MM $1.0 MM $7.1 MM $.0 MM $2.9 MM $7.7 MM $4.9 MM $5.7 MM $3.7 MM $2.5 MM $1.6 MM $1.0 MM $7.0 MM $2.1 MM $1.5 MM $.9 MM $5.8 MM $5.9 MM $2.5 MM $3.1 MM $4.2 MM $2.4 MM $16.6 MM $1.3 MM $5.7 MM $3.1 MM $7.3 MM $3.2 MM

SET Metric

FY 2015 59.5% 48.7% 55.2% 54.5% 55.9% 53.6% 56.9% 51.7% 54.9% 55.5% 56.2% 58.1% 55.1% 55.4% 54.9% 58.3% 54.7% 53.0% 57.1% 46.5% 56.1% 59.2% 46.2% 54.1% 58.2% 55.3% 55.5% 55.7% 55.8% 54.2% 53.5% 63.2% 55.5% 53.1% 53.4% 53.4% 58.4% 55.5% 51.4% 57.0% 55.2% 59.0% 55.3% 58.1% 51.8% 54.9% 56.7% 58.7% 51.2% 48.5% 53.5% 58.8% 66.9% 57.0% 58.2% 54.9% 52.5% 60.6% 57.6% 58.4% 60.7%

Excess Cost

Quartile 4 1 3 2 3 2 3 2 2 3 3 3 3 3 2 3 2 2 3 1 3 4 1 2 3 3 3 3 3 2 2 4 3 2 2 2 3 3 2 3 3 4 3 3 2 3 3 3 2 1 2 4 4 3 3 2 2 4 3 3 4

2015 $12.3 MM $.0 MM $5.5 MM $2.8 MM $1.9 MM $1.6 MM $5.0 MM $.6 MM $1.8 MM $3.1 MM $3.5 MM $2.1 MM $5.6 MM $1.8 MM $3.3 MM $4.0 MM $1.9 MM $6.7 MM $3.2 MM $.0 MM $3.3 MM $2.1 MM $.0 MM $1.4 MM $2.6 MM $1.6 MM $9.0 MM $2.1 MM $2.1 MM $1.7 MM $2.0 MM $5.3 MM $1.8 MM $3.8 MM $1.3 MM $4.4 MM $2.0 MM $2.4 MM $2.1 MM $5.6 MM $4.6 MM $4.7 MM $2.4 MM $2.0 MM $.4 MM $6.3 MM $2.4 MM $2.4 MM $.3 MM $.0 MM $3.6 MM $3.1 MM $6.2 MM $4.0 MM $2.3 MM $13.0 MM $.5 MM $6.7 MM $2.9 MM $7.1 MM $4.8 MM

14 of 15

Green Highlighted = Top Performers Gray Highlighted = Laggards

Company Name SAFE Credit Union SELCO Community Credit Union BofI Holding, Inc. Preferred Bank Logix Federal Credit Union Caltech Employees Federal Credit Union Coast Central Credit Union Kinecta Federal Credit Union Whitefish Credit Union Association Fremont Bank Elevations Credit Union Desert Schools Federal Credit Union Citizens Business Bank Bank of Stockton Rogue Credit Union D.L. Evans Bank Washington Trust Bank First National Bank Alaska Peoples Bank Bank of Commerce First Northern Bank of Dixon Northrim Bank Hanmi Bank Bank of Utah Alaska USA Federal Credit Union People's Intermountain Bank CTBC Bank Corp. (USA) First National Bank of Northern California Idaho Central Credit Union Kitsap Bank Cache Valley Bank Luther Burbank Savings Stockman Bank of Montana Yakima Federal Savings and Loan Association Meriwest Credit Union CoBiz Bank Savings Bank of Mendocino County Provident Financial Holdings, Inc. Community Bank Provident Savings Bank, F.S.B. HomeStreet Bank Manufacturers Bank First Financial Northwest Bank River City Bank Farmers & Merchants Bank of Central California West Region Average

Provided by KBRG (www.kbrg.co)

Total Assets $000's

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Q2'17 2,622,702 1,507,882 8,501,680 3,581,132 5,107,984 1,572,748 1,343,841 4,035,303 1,393,718 3,677,294 1,852,626 4,285,568 8,411,132 2,884,706 1,370,526 1,363,858 5,637,012 3,623,517 1,583,761 1,110,551 1,157,183 1,482,717 4,975,786 1,156,891 6,862,726 1,683,014 3,207,625 1,251,700 3,208,995 1,150,770 1,044,058 5,667,480 3,297,661 1,819,206 1,413,269 3,768,842 1,067,771 1,200,633 3,749,448 1,200,492 6,543,796 2,579,288 1,079,381 1,966,026 3,011,515 3,103,650

SET Metric FY 2017 (Forecast) 59.7% 60.0% 60.4% 59.3% 59.2% 58.2% 59.2% 60.7% 66.3% 60.9% 61.5% 61.8% 60.9% 61.1% 61.0% 63.6% 62.6% 62.8% 62.6% 63.0% 63.2% 63.2% 64.4% 62.6% 62.9% 62.6% 63.9% 63.9% 64.5% 65.6% 64.9% 68.7% 65.9% 65.8% 66.7% 67.8% 66.7% 67.9% 70.4% 69.2% 70.7% 71.3% 71.5% 84.2% 74.4% 53.5%

Excess Cost

Quartile 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

FY 2017 (Forecast) $8.2 MM $4.4 MM $14.1 MM $4.3 MM $10.4 MM $1.0 MM $2.2 MM $13.5 MM $3.0 MM $14.6 MM $9.4 MM $15.9 MM $13.8 MM $7.2 MM $5.0 MM $5.6 MM $19.4 MM $10.0 MM $6.9 MM $2.8 MM $3.6 MM $8.7 MM $15.0 MM $4.4 MM $31.6 MM $5.7 MM $8.5 MM $3.9 MM $12.9 MM $5.3 MM $3.9 MM $11.5 MM $10.7 MM $2.6 MM $6.5 MM $15.3 MM $3.7 MM $9.9 MM $14.7 MM $10.5 MM $88.8 MM $9.2 MM $5.0 MM $6.8 MM $16.4 MM $4.6 MM

PROPRIETARY and CONFIDENTIAL

SET Metric

FY 2016 57.9% 58.1% 58.4% 59.8% 59.8% 61.2% 60.3% 59.0% 54.7% 60.6% 60.7% 60.2% 61.1% 61.3% 61.3% 59.8% 60.9% 60.8% 61.3% 61.7% 61.5% 62.1% 61.5% 63.6% 63.7% 63.9% 62.9% 63.7% 63.6% 63.7% 65.3% 62.5% 64.9% 65.9% 65.1% 64.5% 66.1% 69.9% 68.6% 70.9% 71.2% 70.8% 71.0% 60.7% 71.5% 53.0%

Excess Cost

Quartile 3 3 3 4 4 4 4 4 2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

2016 $6.3 MM $3.0 MM $9.6 MM $3.9 MM $9.4 MM $1.4 MM $2.2 MM $12.3 MM $.7 MM $13.7 MM $7.9 MM $12.8 MM $13.4 MM $6.8 MM $4.5 MM $3.4 MM $14.7 MM $8.4 MM $5.8 MM $2.4 MM $2.9 MM $8.2 MM $11.0 MM $4.4 MM $32.7 MM $6.2 MM $7.0 MM $3.9 MM $9.9 MM $4.3 MM $3.8 MM $7.1 MM $9.2 MM $2.8 MM $5.4 MM $11.4 MM $3.4 MM $11.6 MM $13.9 MM $12.1 MM $86.7 MM $8.8 MM $4.3 MM $2.4 MM $13.4 MM $3.9 MM

SET Metric

FY 2015 56.9% 57.7% 58.5% 58.5% 58.2% 61.4% 60.2% 51.5% 49.1% 60.6% 55.2% 58.8% 55.9% 63.6% 62.2% 58.8% 58.1% 59.8% 60.9% 61.5% 61.5% 61.4% 54.8% 63.7% 64.4% 63.9% 62.8% 62.2% 63.0% 62.0% 65.0% 58.9% 64.5% 66.0% 62.5% 66.3% 64.6% 71.1% 59.5% 72.1% 69.2% 65.4% 68.8% 57.6% 73.6% 52.9%

Excess Cost

Quartile 3 3 3 3 3 4 4 2 1 4 3 4 3 4 4 4 3 4 4 4 4 4 2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4

2015 $5.5 MM $3.0 MM $7.8 MM $3.1 MM $7.9 MM $1.5 MM $2.2 MM $2.7 MM $.0 MM $13.3 MM $3.5 MM $13.2 MM $8.0 MM $7.9 MM $4.3 MM $3.2 MM $11.3 MM $8.3 MM $5.5 MM $2.3 MM $3.2 MM $8.0 MM $5.3 MM $4.1 MM $35.0 MM $6.4 MM $6.4 MM $3.6 MM $8.2 MM $3.6 MM $3.7 MM $5.6 MM $8.8 MM $3.0 MM $4.2 MM $12.8 MM $3.1 MM $12.5 MM $8.0 MM $12.9 MM $68.2 MM $6.9 MM $3.7 MM $1.8 MM $13.2 MM $3.6 MM

15 of 15