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Appendix 1.1 Questionnaire on Pillar 1 The self-assessment process questionnaire
CAF External Feedback
Pillar 1
Pillar 2
Pillar 3
The process of self-assessment
The process of improvement actions
The TQM Maturity of the organisation
Steps 1-6 in the 10 step plan
Steps 7-9 in the 10 step plan
Questionnaire 1 (Appendix 1.1)
Questionnaire 2 (Appendix 1.2)
Reference The reference of the questionnaire is the ‘Ten steps to improve an organisation with CAF’ as defined. in the chapter entitled ‘Guidelines to improving organisations using CAF’ of the CAF 2013. The activities of each step have been adjusted and expanded to take into consideration the lessons learned from the relevant experiences at European level. The following questionnaire includes questions relating to the first six steps, which focus on the planning and implementation of the self-assessment process. Steps to be assessed The questionnaire covers the first six of the ten steps defined in the ‘Guidelines to improving organisations using CAF’ and is not meant for validating the scores. Evaluation scale The evaluation scale has five levels.
Questionnaire 3 (Appendix 1.3)
1
The activities have been carried out in a very limited way.
2
The activities have been carried out in a limited way.
3
The activities have been carried out in an acceptable way.
4
The activities have been carried out in a satisfying (satisfactory) way.
5
The activities have been carried out in an outstanding way.
This evaluation scale has been detailed for each activity in phrases defining the interpretation of the real situation of the organisation with regard to the specific theme. Evidence: definition A various range of tangible and intangible documents/facts/information delivered before and during the site visits.
