ANNEX: Structure CAF 2013 versus CAF 2020

CAF 2013

ENABLERS CAF2020

Criterion 1: Leadership Subcriterion 1.1 Provide direction for the organisation by developing its mission, vision and values Subcriterion 1.2 Manage the organisation, its performance and its continuous improvement Subcriterion 1.3 Motivate and support the people in the organisation and act as a role model Subcriterion 1.4 Manage effective relations with political authorities and other stakeholders Criterion 2: Strategy and Planning Subcriterion 2.1 Gather information on present and future needs of stakeholders as well as relevant management information Subcriterion 2.2 Develop strategy and planning taking into account the gathered information Subcriterion 2.3 Communicate and implement strategy and planning in the whole organisation and review it on a regular basis Subcriterion 2.4 Plan, implement and review innovation and change Criterion 3: People Subcriterion 3.1 Plan, manage and improve human resources transparently with regard to strategy and planning Subcriterion 3.2 Identify, develop and use competencies of the employees aligning individual and organisational goals Subcriterion 3.3 Involve employees by developing open dialogue and empowerment, supporting their well-being Criterion 1: Leadership Subcriterion 1.1 Provide direction for the organisation by developing its mission, vision and values Subcriterion 1.2 Manage the organisation, its performance and its continuous improvement Subcriterion 1.3 Inspire, motivate and support the people in the organisation and act as a role model Subcriterion 1.4 Manage effective relations with political authorities and other stakeholders Criterion 2: Strategy and Planning Subcriterion 2.1 Identify the needs and expectations of stakeholders, the external environment and the relevant management information Subcriterion 2.2 Develop strategies and plans based on gathered information Subcriterion 2.3 Communicate, implement and review strategies and plans

Subcriterion 2.4 Manage change and innovation to ensure the agility and resilience of the organisation Criterion 3: People Subcriterion 3.1 Manage and improve human resources to support the strategy of the organisation

Subcriterion 3.2 Develop and manage competencies of people

Subcriterion 3.3 Involve and empower the people and support their well-being

Criterion 4: Partnerships and Resources

Subcriterion 4.1 Develop and manage partnerships with relevant organisations Subcriterion 4.2 Develop and implement partnerships with the citizens/customers Subcriterion 4.3 Manage finances Subcriterion 4.4 Manage information and knowledge Subcriterion 4.5 Manage technology Subcriterion 4.6 Manage facilities Criterion 5: Processes stakeholders Subcriterion 6.1 Perception measurements Subcriterion 6.2 Performance measurements Criterion 7: People Results Subcriterion 7.1 Perception measurements Subcriterion 7.2 Performance measurements Criterion 8: Social Responsibility Results Subcriterion 8.1 Perception measurements Subcriterion 8.2 Performance measurements Criterion 9: Key Performance Results Subcriterion 9.1 External results: outputs and outcomes to goals Subcriterion 9.2 Internal results: level of efficiency Criterion 4: Partnerships and Resources Subcriterion 4.1 Develop and manage partnerships with relevant organisations Subcriterion 4.2 Collaborate with citizens and civil society organisations Subcriterion 4.3 Manage finances Subcriterion 4.4 Manage information and knowledge Subcriterion 4.5 Manage technology Subcriterion 4.6 Manage facilities

Subcriterion 5.1 Subcriterion 5.1 Identify, design, manage and innovate Design and manage processes to increase processes on an ongoing basis involving the value for citizens and customers Subcriterion 5.2 Subcriterion 5.2 Develop and deliver citizen/customer- Deliver products and services for oriented services and products customers, citizens, stakeholders and Subcriterion 5.3 Subcriterion 5.3 Coordinate processes across the Coordinate processes across the organisation and with other relevant organisation and with other relevant organisations organisations Results CAF 2013 CAF2020 Criterion 6: Citizen/Customer-oriented Criterion 6: Citizen/Customer-oriented Results Results

Criterion 5: Processes society Subcriterion 6.1 Perception measurements Subcriterion 6.2 Performance measurements

Criterion 7: People Results Subcriterion 7.1 Perception measurements Subcriterion 7.2 Performance measurements Criterion 8: Social Responsibility Results Subcriterion 8.1 Perception measurements Subcriterion 8.2 Performance measurements Criterion 9: Key Performance Results Subcriterion 9.1 External results: outputs and public value

Subcriterion 9.2 Internal results: level of efficiency