www.caf-centre.eu
Impact of CAF on Human Resource Management and People
Thomas Prorok, Philip Parzer
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Background ▪
Survey commissioned by Ministry of Public Administration, Republic of Slovenia
▪
Slovenian EU-Presidency 2021
▪
Implemented by KDZ-Centre for Public Administration Research
▪
Supported by CAF-Correspondents
▪
Objectives ▪ Getting insights into the effects of CAF implementation on the Human Resource Management practice of public sector organisations 2
Methodology ▪ 244 Effective CAF Users – support of CAF-correspondents - 59 respondents ▪ Survey with Online Questionnaire Measuring the Impact of CAF on Human Resource Management and People Evidence of HR-measures in CAF-Improvement Plans
PEOPLE
3.1
Manage and improve human resources to support the strategy of the organisation
3.2
Develop and manage competencies of people
3.3
Involve and empower the people and support their well-being
Perception of impact on HR Life Cycle
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Effective CAF Users ▪ 244 Effective CAF Users 2015 – 2021
Categories Size of organisation
Number of organizations 31
Percentage 53%
22
37%
6
10%
Administration
17
29%
Public Services
19
32%
Education
13
22%
Health & Social protection
6
10%
Others
4
7%
Central Government
19
32%
Local & Subregional Government
14
24%
State and Regional Government
19
32%
Others
7
12%
Austria
6
10%
Bulgaria
11
19%
Finland
1
2%
Germany
2
3%
14
24%
Poland
3
5%
Portugal
5
8%
Slovakia
7
12%
Slovenia
5
8%
Others
5
8%
59
100%
up to 100 employees 101 to 1.000 employees more than 1.000 employees
▪ Support of CAFCorrespondents ▪ 59 respondents (24 percent)
Function of organisation
Level of Government
Country
Italy
In total
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HR-measures in CAF-Improvement Plans
Sub-criterion 3.1 Manage and improve human resources to support the strategy of the organisation
Sub-criterion 3.2 Develop and manage competencies of people
58%
36%
Source: Survey Effective CAF Users, KDZ 2021
Sub-criterion 3.3 Involve and empower the people and support their well-being
40%
Median of approval
5
HR-measures in CAF-Improvement Plans
Source: Survey Effective CAF Users, KDZ 2021
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Top rated HR-measures in CAF-Improvement Plans yes
no
PROMOTE A CULTURE OF OPEN COMMUNICATION AND ENCOURAGE TEAMWORK
ANALYSE CURRENT AND FUTURE HR NEEDS
76%
61%
24%
39%
ENSURE NECESSARY COMPETENCES AND CAPABILITIES
59%
41%
REGULARLY CONDUCT STAFF SURVEYS
59%
41%
SUPPORT A PERFORMANCE CULTURE
58%
42%
IMPLEMENT A HR DEVELOPMENT PLAN/STRATEGY
51%
Source: Survey Effective CAF Users, KDZ 2021
49%
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Perception of CAFImpact on Human Resource Life Cycle
CAF Implementation: - Had no effects - Discussion took place - Actions were planned
- Actions were realized - No competence Source: Survey Effective CAF Users, KDZ 2021
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Actions realized after CAF implementation Improving internal communication
69%
Conduct employee surveys
31%
66%
Improving employees' competences
44%
63%
37%
Enhance teamwork
61%
39%
Increase employees' well-being
61%
39%
Improve informing the employees
56%
44%
Improve customers satisfaction
56%
44%
Increase feedback culture
54%
46%
Introduce targeted training programmes
54%
46%
0%
10%
20%
30%
40%
Source: Survey Effective CAF Users, KDZ 2021
50%
60%
70%
80%
90%
100% 9
Organisational Culture - After the CAF implementation in our organisation, we could perceive that ….
Source: Survey Effective CAF Users, KDZ 2021
10
Enabling - After the CAF implementation in our organisation, we could perceive that ….
Source: Survey Effective CAF Users, KDZ 2021
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Measurements of HRM effects - After the CAF implementation in our organisation, we could perceive that ….
Source: Survey Effective CAF Users, KDZ 2021
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Conclusion 1 – High impact of CAF ▪ High impact of CAF on HR and People ▪ + hidden impact
▪ + potential impact
Source: Survey Effective CAF Users, KDZ 2021
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Improvement Plan Actions -
Low impact
• Sensitivity for diversity • Talent management programes • Leadership development programes • Mobbing • Recruiting skills • Digital literacy • Mentors programes • New career paths
• • • • • • • • •
Internal communication Employee survey Suggestion system Intergenerational dialogue Feedback culture Performance culture Knowledge management Internal information Teamwork
Potential impact
• HR Strategy and Development Plans • Now ways of working • Skill database • Proactive retirement plans • Senior experts pool • HR controlling system • Job reqirements
Source: Survey Effective CAF Users, KDZ 2021
• • • •
Better employee satisfaction Appraisal interviews Innovative recruiting Improved well being and working conditions Satisfaction of customers Motivation Website apperance Training for newcomers
Improvement Plan + Actions +
• • • •
High impact
Improvement Plan + Actions -
Improvement Plan Actions +
Hidden impact
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Conclusion 2 – Hidden and potential impact of CAF
• • • •
Better employee satisfaction Appraisal interviews Innovative recruiting Improved well being and working conditions Satisfaction of customers Motivation Website apperance Training for newcomers
Potential impact
• HR Strategy and Development Plans • Now ways of working • Skill database • Proactive retirement plans • Senior experts poll • HR controlling system • Job reqirements
Source: Survey Effective CAF Users, KDZ 2021
• • • •
Improvement Plan + Actions -
Improvement Plan Actions +
Hidden impact
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Conclusion 3 - Unlocking effective human resource management with CAF
▪ Requirements of new-work ▪ Leadership programs ▪ Job requirements and planning of retirements
Organisational Culture
3%
Measurements of HRM effects
3%
HR Strategy
14%
Enabling (Training and Development)
▪ Digital literacy
▪ Sensitivity for diversity ▪ No competence/responsibility
15%
Onboarding
19%
Retention
19%
Recruitment
20%
Separation
25%
Attraction
27%
0%
5%
10%
15%
20%
25%
30%
Median "no competence/responsibility"
Source: Survey Effective CAF Users, KDZ 2021
▪ Human resource strategy, planning and controlling
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Thomas Prorok
Philip Parzer
Deputy Managing Director of KDZ
Senior Consultant
prorok@kdz.or.at
parzer@kdz.or.at
+ 43 1 8923492 18
+ 43 1 892 3492 10
+ 43 676 849 579 18
+ 43 676 849 579 10
@thomasprorok
Philip Parzer
Thomas Prorok
KDZ.or.at
Thomas Prorok
Philip Parzer
CAF Centre of KDZ | Guglgasse 13 | A-1110 Vienna | +43 1 8923492 | institut@kdz.or.at | www.caf-centre.eu
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