CAF CENTRE
CAF CENTRE SETS NEW INTERNATIONAL STANDARDS
T
he KDZ CAF Centre5 was able to further strengthen its position as international ‘first contact point’ for all issues surrounding CAF and administrative reform. Important milestones were achieved for internationalisation, growth of the CAF network, the continued development of CAF services, and the publication of CAF studies. For example, KDZ conducted a survey among 244 certified European CAF quality label organisations for the Slovenian EU Presidency on the ‘Impact of CAF on Human Resource Management and People’. The study supplies important new insights into the impact of CAF, which the European Public Administration Network draws upon to develop staff management: • CAF is a driver of modern human resource development. • CAF leads to significant improvements in the areas of ‘organisational culture’, ‘training & qualification’, ‘recruiting’ and ‘performance management’. • CAF strengthens team spirit and supports internal communication structures and coordination processes. • CAF supports continuous development and innovation in public administrations.
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Another important milestone was achieved in the BACID programme. KDZ provided support to the Regional School of Public Administration (ReSPA) in developing the first Regional Quality Management Centre (RQMC) which began operation in the autumn of 2021. With the support of KDZ, the RQMC will act as central hub for public sector quality and innovation in the Western Balkan countries and further strengthen CAF’s international dimension.
What delighted us the most was our collaboration with the Kingdom of Bhutan. We had the honour of supporting the Royal Civil Service Commission during CAF rollout in Bhutan. In the process, CAF was established in the Ministry of Agriculture and Forestry, and a multiple-day train-the-trainer programme was held during which 20 administrative managers were trained as certified CAF facilitators. •
AF is the European guideline to quality and governance in public administration. KDZ is the first point of contact for all questions regarding the Common Assessment C Framework (CAF) and acts as the CAF Centre nominated by the Federal Ministry of Arts, Culture, Public Service and Sport.
CAF Team
40 kdz ANNUAL REPORT 2021
Walter Giebhart
Philip Parzer
Thomas Prorok
Alexandra Schantl
Bernadette Tropper-Malz
Verena Weixlbraun
