CAFFeedbackReport
EvaSejrek-Tunke
EFAC
Austria,CityofVienna
www.caf-centre.eu
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HowtoobtaintherelevantInformationfortheReport?
Questionnairesandsourcesofinformation
▪ 1.QuestionnaireontheSA
o DescriptionofthePEF–SAprojectandprocess
o DocumentationoftheSAresults
o Interviews
▪ 2.QuestionnaireontheCAF-Actionplan
o DocumentationoftheSAresults
o Actionplanandaccompanyingdocuments
o Interviews
▪ 3.Questionnaire3forassessingtheCAF-maturity–sourcesofinformation
o Informationabouttheorganisation
o DocumentationoftheSAresults → strengths
o Actionplan
o Interviews,interviewsandinterviews ☺
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AssetsoftheFeedbackReportTemplate
ReportTemplate
▪ as„guideline“forthedeskresearch
▪ forpreparingtheinterviewquestionsfortheon-site-visit(s)
▪ forfocusingonthemaintopicsoftheoralfeedback
▪ fordraftingandsharingthefindingswiththeco-EFAC
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PreliminaryReport:TheOn-SiteFeedback
• …isafirstfeedbacktalkaboutthe findingsandthepreliminarydecision
• offersinformationaboutspecialhighlights and/orareasforimprovement
• issupposedtoprovideaclear,concise, shortsummary
• followsevidence-basedfindingsto preventdeviationsbetweentheoral feedbackandthetobewrittenreport
Preparationiskey!
− …isnotsupposedtooffercomplete anddetailedinformationonthe findings → thesewillbecoveredby thereport
− raisesnoclaimstocompleteness
− couldinclude–butdoesnothaveto include–detailedrecommendations
▪ Fromtheverybeginningon!Relevantfindingsfromthedocument‘sscrutinyshouldbeathand
▪ ForemostduringthediscussionwiththeCo-EFAC!Matchingtheindividualfindingsduringinterviews,designingthe finalfeedbacktalk,…
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TheSectionsoftheReport
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Keydata
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Part1:GeneralComments
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Part1:GeneralComments
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Part2:FeedbackontheSelf-AssessmentProcess
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Part3:FeedbackontheCAFImprovementPlan
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Part4:FeedbackonmaturityaccordingtoTQMprinciples
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Part5:EvaluationProfile
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Part5:EvaluationProfile
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Laststeps
• Findconsensusonthedraft
• Completethereport
• SendreportdocumenttoKDZ
• WaitforthereporttobeforwardedtotheorganisationbyKDZ
• Eventually,answerquestionsonthereport
• Waitforinformationregardingtheformalpresentation oftheEffectiveCAFUserLabel
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Break/Discussion/Questions
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