DCA Insider - February 2023 Issue

A New Chapter and Stronger Than Ever

Our Mission

To advance the practice of dentistry by partnering with and supporting dental professionals to create a lifetime of healthy smiles

Our Vision

To be the trusted partner of choice for the industry’s best dental professionals

Our Values

u Unleash Potential u Serve First u Move Forward

We make our allied practices and team members better by allowing them to focus on, and develop their strengths. We help to unlock growth in people and practices that wouldn’t be possible alone.

We always look out for our customers, because when we do, the rest takes care of itself. Our customers can be our allied practices, other team members, or the patient. No matter the customer, they are always our first thought.

We look for ways to grow with our partners. Our continuous drive to try new things and to learn from them enables us to improve and innovate.

u Improve Lives u Lead Together u Expect Excellence

We inspire and improve the lives of each other and those in the communities that we serve. Our allied practices and support center are committed to making a difference.

The Vital Few

We celebrate the differences that make our team members and allied practices unique. We learn from the best of each other and grow stronger together.

We are not average and we will not settle for average. We take pride in everything we do because everything we do supports our customers.

Operations Support

Improve the operational support of our dental professionals allowing them to optimize their capabilities to provide high quality and state-of-theart dental healthcare

Reach More Families

Reach more families in need of quality dental healthcare

Expand Our Footprint

Create lasting value and expand our geographic footprint in new and existing markets through the affiliation of dynamic, growth-oriented practices

Improve Communication

Improve communication at all levels of the company, promulgating our culture of service, quality and success

A New Chapter and Stronger than Ever

Reaching More Families in Need of Dental Healthcare

ANNOUNCED IN LATE DECEMBER the consummation of our transaction with new equity sponsors, the conclusion of a long process started early last year. This transaction is an opportunity to move forward with our existing sponsor Harvest Partners, who has reinvested in the company, and a new partner in Mubadala. Their combined support now presents the company the exciting prospect of continuing the storied history of DCA with a new partner.

Many have asked about our new partner Mubadala, who they are and what they represent. In summary, they are an Abu Dhabi based investor, that manages a significant global portfolio spanning six continents with interests in multiple sectors and assets. Mubalada has a history of leveraging its deep expertise and long-standing partnerships to support sustainable growth and opportunity. They are committed to leaving a positive and lasting impact on the communities and businesses they support. This commitment and track record makes them an outstanding partner for DCA, supporting our values and our mission.

As times of change bring a level of uncertainty, I remain convinced that this new chapter in the 32-year history of the company will be the best yet. The combination of our new partner with the continued support of Harvest Partners, our management team, our dedicated Support Center staff, and our outstanding team of dentists, hygienists, and dental professionals, I am confident we will accelerate our growth and support our vision affording greater opportunity for our entire team.

With our new sponsors, our objectives are a passionate focus on the company’s long-standing vital few objectives: Superlative support of our practices and dental professionals, reaching more families in need of quality dental care, expanding our footprint, improving communication at all levels within the organization. These vital few, which have served us well over the past several years, are not only relevant today, but they are also more important than ever, and will be our foundation for this new chapter at DCA. Coupled with the support of our sponsors, we have the capability to become the

Jerry Rhodes Chief Executive Officer Ally Since 2017

leading dental service organization in the nation. We have demonstrated this over the past years, as the company has grown to nearly 400 practices in 22 states, with a unique mix of specialty and general dentistry. This growth over the past five years has been unprecedented and generated significant confidence in our ability to enhance our new allied practices, to create value and make things. Looking back over the past five and half years, I am extremely gratified by the many successes and growth of the company.

As we enter 2023, we continue to face the broad challenges of 2022. We have seen changes in our workforce and the impact of increased competition for labor at all levels. Dentistry is a profession that historically has performed in accord with the economy. We have seen the pervasive impact of inflation and increased interest rates. Despite the prognostication of recession and inflationary forces on our patients, what we have not seen is an appreciable erosion of demand. Our challenges in 2022 derive from the inability of patients to access our care—which is consistent demand generated at levels we are privileged to enjoy.

A substantial portion of our efforts in 2023 will be devoted to expanding and improving this access to our hard-won demand. This ties back to the vital few of reaching more families in need of dental healthcare. This will be the central focus of our efforts in 2023.

Despite what may happen to the broader dental field, we have a unique opportunity to advantage our scale and capabilities to this end.

I want to thank all of you for your support and your efforts in 2022, while we experienced massive COVID outbreaks, blizzards, hurricanes, and other unexpected crises. Your ability to meet these challenges is extraordinary and I thank all of you for the continued dedication to the company.

I sincerely look forward to 2023.

Success in 2022

Another Unprecedented Year for DCA

AS WE SHIFT GEARS and welcome 2023, I would like to wish each of you and your families a happy and healthy new year! Reflecting on what we have accomplished over the past year, we are happy to share that 2022 was another unprecedented year for DCA, the result of strategic efforts to affiliate with practices that build market density and expand geographical reach to serve the lifetime needs of patients across all dental disciplines. With the pace and number of additions this year, including entrance into the state of Tennessee, 2022 has been one of DCA’s most successful years in its 30+ year history, and we are primed for even more growth this year. We are actively pursuing opportunities to partner with dentists looking to unleash their practice potential. DCA partnerships are founded on a shared commitment to clinical excellence, strategic growth and an exceptional patient experience. With each partnership we bring to life our mission, vision, and values.

Over the last 30 years, DCA has consistently evolved and thrived in all market conditions, resulting in its supported practices continuing to outpace industry performance, through focus on patients, their health, and its allies’ ability to provide safe, accessible, high-quality dental services. Thank you for being an important ally in our commitment to becoming the partner of choice for doctors ready to take their practice and profession further.

David Pegg Chief Growth Officer Ally Since 2017

Remember, if you introduce a prospect that completes an affiliation with DCA, you will be paid a referral bonus equal to 1% of the transaction closing value. Take for example Dr. Fluoride, who has been speaking with a well-respected doctor across town who is very keen on finding a partner to help her grow. Dr. Fluoride refers her to the DCA Development team and it results in a transaction valued at $5.0M at close. In this scenario, Dr. Fluoride will receive a referral bonus of $50,000 for facilitating that introduction!

If you have, or make in the future, a connection with a doctor or practice that you think would make a great DCA partner, let us know. Send that information to the Development team, or if you have questions, please send an email to partnerships@dentalcarealliance.com

We look forward to working more closely and formally with you as we continue to execute on our vision to be the trusted partner of choice for the industry’s best dental professionals. Thank you in advance for your efforts to help us go further and grow stronger than ever, in 2023!

Christy Heald Chief Development Officer Ally Since 2022

The referral bonus is up to 1% of the sale price. On a $1,000,000 transaction, that is a $10,000 bonus!

If you know a dentist looking for support to further or grow a practice, we’d love to speak with them! For making the connection, we’ll reward you with a monetary referral bonus once the transaction closes. This bonus opportunity is available to ALL team members – you do not need to be a doctor. Many of our team members have relationships with other dentists in their markets, and we would love to speak with other dentists to learn more about their needs and explain DCA’s flexible affiliation benefits.

Please contact our Business Development team with referrals: partnerships@dentalcarealliance.com

I’ve been practicing over 30 years, so I know what I like about practicing dentistry. What I like most about it is patient care; what I liked least about it was running an office.

I feel like I have the best of both now, and I’m still able to practice how I like to practice. DCA has been a great partner. What I like most about DCA is they care about everyone from doctors to staff, and everybody working for DCA. They have said “it is family,” and I feel that. I am part of an organization that puts family values first, and I think it’s very important.

DUKE KIM, MAGD, DDS Ballston Dental Arts, VA Ally since 2018

Do you know a dentist who would benefit from affiliating with DCA?

WELCOME NEWEST ALLIES Since July, 2022

We are excited to partner with such a progressive company that takes care of the patients at heart; we are committed to continued growth opportunities for the present and future.

... Simply put, DCA was different, is different... The leadership is outstanding, and the integration team has been top-notch.

I am excited for the next chapter and know that through partnership with DCA, Florida Dental Centers is positioned to reach the next level of success. I could not be happier with the transition into the DCA family.

DR. KEITH HUTCHINSON Florida Dental Centers, FL

Bradenton, Clearwater, Florida, Largo, Pinellas Park, St. Petersburg

MICHIGAN East Lansing

MICHIGAN Canton, Dearborn

DR. NADER BAZZI Contemporary Dentistry, MI

MICHIGAN Berkeley

VIRGINIA Roanoke, Daleville, Vinton

WISCONSIN Racine, Lake Geneva

FLORIDA

As we searched for a potential partner, we realized that DCA was uniquely positioned to help us capitalize on our strengths and grow our brand and footprint so we could take care of more patients...

DR. SCOTT SHAMBLOTT

Shamblott Family Dentistry, MN

Murfreesboro

I am so excited about my partnership with DCA. In recent years, running an oral surgery practice has become more and more complex; I found myself spending nights and weekends taking care of the managerial aspects of the business such as payroll, paying bills, HR, and whatever else needed to be done. With DCA on board, I can now focus more on taking care of my patients, which is what is most important and what I love to do...

DR. DAVID SPIVEY

Murfreesboro Oral Surgery & Implant Center, TN

East Northport, Long Island

MINNESOTA

Hopkins, St. Paul

Shoot for the Stars

The Next Chapter at DCA

AS WE EMBARK ON the new year and accelerate our efforts to elevate Dental Care Alliance and the support that we provide to the practices we serve, I could not be more excited. Reflecting on a tough year in 2022, but with a strong start to 2023 and new and renewed investment from Mubadala Investment Group and Harvest Partners, respectively, I am tremendously excited about our potential here at DCA.

It’s a new chapter for us. Exciting, trepidatious, promising, unknown. And with a challenging economy with rising interest rates, it will be a challenging year for us in 2023. However, we have overcome every obstacle that has come our way in our 32+ year history and I know that together we will do the same in our future.

A commitment to service excellence and continuous improvement will be an important focus for us in 2023.

DCA is fortunate to have a team of professionals with decades of experience and dedication to serving patients –as evidenced in the Service Anniversaries at the conclusion of this DCA Insider.

Engagement Begins with Me

Team member engagement and retention will continue to be a top priority for our success in 2023 and beyond. We are thrilled to be back out and meeting together in person with our Town Hall Meeting series – an opportunity for our team members, DCA Support staff, and senior leaders to gather together and discuss the state of the company, industry, and your respective regions. Since mid-2022, we’ve been able to meet safely, in-person with allies in Northern Virginia, Wisconsin, Georgia, and West Florida. We come to share pertinent information, hear directly from you, and answer any questions you may have. Look for additional dates to be announced soon.

Jeff Koziel President Ally Since 2020

Our 2022 December Pulse Engagement Survey was an opportunity for our team members to share your voice and perspective on what’s going well at DCA, and where we have opportunity to improve. Results were mixed and

response rate was down markedly from previous years. We will continue to ask you to share your opinion and help us make DCA the best DSO and workplace in our industry.

There are questions about the confidentiality of the survey. We partner with an outside, third-party vendor – Reward Gateway, headquartered in the UK, with strict data protection laws in the EU. The General Data Protection Regulation (GDPR) is the toughest privacy and security law in the world. Though it was drafted and passed by the European Union (EU), it imposes obligations onto organizations according to seven protection and accountability principles.

1 Lawfulness, fairness and transparency — Processing must be lawful, fair, and transparent to the data subject.

2 Purpose limitation — You must process data for the legitimate purposes specified explicitly to the data subject when you collected it.

3 Data minimization — You should collect and process only as much data as absolutely necessary for the purposes specified.

4 Accuracy — You must keep personal data accurate and up to date.

5 Storage limitation — You may only store personally identifying data for as long as necessary for the specified purpose.

6 Integrity and confidentiality — Processing must be done in such a way as to ensure appropriate security, integrity, and confidentiality (e.g. by using encryption).

7 Accountability — The data controller is responsible for being able to demonstrate GDPR compliance with all of these principles.

I assure you that the survey and data collected is confidential. We do ask demographic questions in our survey – only to help us identify areas and roles where there is opportunity to improve. Without this data, we have no actionable way to make a difference based on the feedback you share.

As we have communicated in the past, results are NEVER reported where there are less than 5 responses. i.e. if there are only four responses in an office, those results are not shared, they are rolled into the aggregate regional results. i.e. if there are only three responses from doctors in an office, those results are not shared, they are rolled into the aggregate regional or provider results.

I share this information to encourage you to participate fully and candidly in future surveys. Engagement is the responsibility of each and every one of us and your voice does matter.

Levers to Achieve Success in Q1 and Beyond

The industry trends are clear and show a challenging labor industry that has extended since the rebound from the COVID-19 pandemic. We are faced with staffing shortages and elevated levels of patient cancellations. To achieve a positive Q1, we will focus on adding and improving year over year provider days, maintaining a mix of services at January 2023 levels, and filling the schedules by creating appointments and focusing on achieving our KPIs (answer rate, conversion rate, walkout rate).

Our collective and laser-focus on these important levers will allow us to meet and exceed our goals as an organization, but it will take each and every one of us. A team working together to overcome this challenging time in our industry. I encourage each of you to make a commitment to go above and beyond, to shoot for the stars, and commit with me to a tremendous 2023. I am confident that together we can achieve the unprecedented.

If there is anything we can do to support you, please reach out to your manager or me directly.

Thank you for sharing your voice in the December 2022 Pulse Engagement Survey and helping us grow stronger together.

North Division

Joe Eckerle Division Vice President Ally Since 2018

AS WE ALL KNOW change is a part of life and there has been no shortage of change in the GP North Division, including our new name.

1,211 Team Members

Improving Efficiency, Growth and Engagement

Throughout 2022, the North has consolidated regions, promoted our people, and moved key leaders in to important new roles. All to improve efficiency, growth and engagement throughout DCA.

During the first half of the year the North predicted that we would grow new affiliates and embrace new partners. We did that! We added four more GP offices to the North team. We have also been approved for multiple expansions underway and a new De Novo. Times, they are a-changing!

As we progress in the North, we have restructured the regions. Maryland has now become one region led by Jeff Wingfield and Dr. Lorne Yasbin. Massachusetts and Connecticut have also been consolidated and led by

Mike Strout and Dr. Matt Haluch. We have new operational leadership in New York, with Sarah Bourdeau joining Dr. Robert Friedman. New Jersey has grown by three offices in Southern New Jersey, led by Yarellys Torres and Dr. Steven Goldstein. Last but not least, the powerhouse of Pennsylvania saw its first new affiliate in years and is being led by Dan Sparks and Dr. Edan Blumenthal.

Kara Keller moved from our Connecticut Region to lead the Adult Specialty North Region. A loss for the North but a great addition to the AS Team. Kara will never be too far away from her old team!

As we look to 2023, there will be no shortage of change. More growth is ahead, and we will continue to focus on driving results through better employee engagement, less turnover and more providers joining the team!

Here’s to an exciting year ahead at Dental Care Alliance!

Sparks

Jeff Wingfield Maryland Ally Since 2011

MANAGERS u

“Progress is impossible without change”

– George Bernard Shaw

VA + MA Division

Sparking Renewed Purpose and Increasing Retention

IT IS ALWAYS EXCITING entering in to a new year, a time to asses and set forth a new path with a renewed sense of purpose. As I reflect on 2022, the division looks quite different. We said goodbye to the Georgia regions, now part of the South Division; the Konikoff pediatric offices now fall under the Pedo/Ortho Division; and the Oral Surgery groups are now part of the newly formed Adult Specialty Division. Along with this change, Summer Cook transitioned from Regional Manager for the Mid-Atlantic 7 region to Adult Specialty. It has been my pleasure to have worked and learned from all of you over the last three years. Thank you!

With goodbyes also come hellos! There are several additions to the Division. Tara Pannell is the new Regional Manager of Virginia South (VAS), formerly MV3 and MV4. Tara has worked as a hygienist with Konikoff Dentistry for 19 years; she then became a hygiene coach and now forges a new career path in operations. Tara has been

collaborating closely with our Regional Managers, Sarah Fowler and Jessica Rose, who are excellent managers and mentors! Working alongside the Dental Directors, Dr. Steve Price and Dr. Michelle Mattioli, and the Regional Managers of Virginia is truly a pleasure. We also welcome two new affiliations with seven locations: CLQ&P part of VA South (VAS) and VA Smiles part of VA Suburbs (VAB). And finally, our newest addition, Massachusetts, to round out the newly formed VA/MA Division.

I am incredibly pleased to welcome Massachusetts to our Division, as I do call it my home. My career in dentistry began with Baystate Dental and I am extremely excited to assume operational leadership of the Baystate offices and work closely with Dr. Matt Haluch, Dental Director and Mike Strout, Regional Manager.

As we embark on 2023, I look forward to continued success in our regions, sparking renewed purpose with all the managers and staff, and increasing retention.

Central Division

BJ Bolka

Division Vice President Ally Since 2012

Patient Convenience Continues to be our Focus

2023 WILL BRING another great year for the Central Division. The year just started, and we’ve already partnered with bestin-class offices that will more than double our presence in Illinois and Wisconsin. To our new and existing team members we look forward to supporting you and your offices in the New Year.

In 2023, patient convenience continues to be a significant focus for us. DCA offers industry leading tools to help improve the patient experience at your office. The experience starts when a patient begins looking for a dentist online. DCA’s Marketing department develops effective digital and social media marketing strategies to drive new patients to your office. Once a patient finds your practice, DCA builds websites that make it easy for patients to book appointments and fill out forms online. In 2023, we are already planning to upgrade 27 practice websites in the Central Division.

Patients have serval options when choosing a dental office, so naturally they will choose the simplest most comfortable option. Patients prefer same-day dentistry and seek out offices that offer it. That is why same-day dentistry continues to be a focus for DCA.

In a survey performed by Exevia GmbH,

single appointment dentistry is appealing to the patient:

• 85% of patients would prefer same-visit dentistry.

• 50% would pay more to receive restorations in one appointment.

• 67% would travel farther to receive care.

We are here to help implement workflows at your office to improve same-day care. For example, DCA has partnered with Overjet AI software to help improve patient care, increase case acceptance, and automate administrative tasks. Dentistry has a high level of financial barriers that cause many people to put off care. DentRite, DCA’s discount plan can help breakdown that barrier for your patient. Patients can save up to $250 per year on preventive care and 20% on all other services with DentRite. In addition, DentRite increases case acceptance. DentRite patients spend $148 more per year than cash paying patients. Whether it is making it easier for patients to schedule at your office, reducing their number of appointments, or making treatment more affordable, DCA has many tools to help you improve the patient experience. Your team of regional managers and I look forward to implementing these tools and others in the coming year.

Jamie Dunkley Wisconsin, Minnesota Ally Since 2020

Division

Reaching More Patients in Need Through Advancements in Technology

AS I REFLECT on 2022, I would like to take a moment to thank the team members in the South division for their dedication to reaching more patients in need through advancements in technology. Our teams have been instrumental in adapting to advancements in GBT (Guided Biofilm Therapy) and Overjet. I am consistently impressed with our practices and team members for their willingness to seek growth opportunities within their roles.

Our hygienists have been a notable example of how, in true DCA fashion, when we collaborate and focus on our patients, we allow for innovation. For the implementation of GBT, the hygienists were willing to devote the necessary time to learning the innovative technology through a combination of hands-on training, course work within the DCA Career Academy, and focus groups dedicated to feedback and support. These hygienists are able to share best practices and connect while striving for a common goal of achieving quality patient care.

As a division, our common goal is not only to elevate the patient experience,

but also to implement efficiencies. We have seen Overjet to be a tool which permeates through the entire practice. Overjet has allowed us to gain more insight to the true needs of our patients. Operationally, we are consistently searching for solutions to process our insurance claims in a timely and efficient manner. Overjet is a step in the right direction.

The resilience of our division is truly second to none. We were able to conquer Hurricane Ian followed by Hurricane Nicole. When faced with challenge, I am always confident in our ability as a team to overcome any obstacle; 2023 will be no different! I am looking forward to what 2023 will bring. Thank you all for your dedication and commitment to our patients.

The resilience of our division is truly second to none.

Ortho + Pedo Division

Eduardo Laventman

Division

Vice President

Ally Since 2007

Light at the End of the Tunnel

I HAVE BEEN in the DSO space for 15 years, and have seen so many changes in my career that it would be too difficult to name them all. However, there is one thing that I keep hearing at the end of each year that has never failed to repeat, “...this was the most difficult year ever.”

I did not think any year could be more difficult than the onset of the COVID-19 pandemic in 2020. Well, I was wrong. As we conclude a very bumpy and difficult 2022, I’m reminded that each year will bring unique challenges. Seeing the light at the end of the tunnel, we can start focusing on the things we did well and the new things that 2023 will bring us. For example, we welcome the new Adult Speciality division, mimicking the ideology of the Ortho division, providing our beloved specialists with additional support and growth in the company.

Our division is also changing, beginning with our name; as of 12/1/2022 we are the Ortho-Pedo division. This makes sense, as half of our business is

pediatric dentistry. The second change is the addition of certain offices. We welcome the opportunity to embrace, grow and manage the following offices:

• Five Main Street Children’s Dentistry and Orthodontics in Maryland (Perring Parkway, Elkton, Havre de Grace, Forest Hill and Glen Burnie)

• Three KDA pediatric offices (Battlefield, Little Neck and Lynnhaven)

• The Dental Center of South Bend Pediatrics

• Imagix Legacy Pediatrics

• Miami Center for Pediatrics and Orthodontics

The last change is a reallocation of our regional managers so they have more bandwidth to cover and support all practices in our division.

Therefore, 2023 is shaping up to be an amazing year! There will be challenges, as with every year, but we are realigned and prepared, not only for any problems we are dealt, but also to grow and make 2023 the year we “break the spell.”

Diez

Jennifer Goodwin Ortho/Pedo West Ally Since 2000

Susan Lawrence Ortho/Pedo South Ally Since 2012

Adult Specialty Division

Removing Barriers Between Patients and Care

THE ESTABLISHMENT AND SUCCESS of the Orthodontic Division is the proof of concept that the Adult Specialty Division is built upon. While the two share conceptual operational similarities, many aspects of Adult Specialty Division are unique.

As clinical leader of Adult Specialty and Hygiene, Dr. Balaster will support our specialty clinicians both within adult specialty centers and multi-specialty or general dentistry practices. This will not only add value to the Adult Specialty Division but also to DCA.

Dr. Sarah Balaster will spearhead clinical support for the newly created Adult Specialty Division. Dr. Balaster, a periodontist, has been practicing out of our allied practices in New York since 2017, and will continue to do so one day per week. In her new role, she will be responsible for creating specialty advisory boards made up of Board-certified doctors in each area of specialty. Additionally, all Hygiene efforts will move to Adult Specialty; four Chief Hygiene Officers and the Hygiene Coaches will report up through the new division.

Dr. Balaster stands for identifying and removing barriers between patients and care. She strives to empower clinicians to improve their lives and to improve clinical practice outcomes. She continuously works to elevate dental specialty, dental hygiene, dentistry, and oral health care. Her articles have been featured on the covers of Inside Dentistry and Compendium. She is a Key Opinion Leader and expert Panel Member for industry leaders in laser dentistry and dental technology. She received her DMD from Rutgers School of Dental Medicine and earned her certificate in Periodontics from the NYU College of Dentistry.

Focus on specialty advances all providers through mentorship opportunities, partnership in complex cases, marketing, and reputation. For example, a program in treatment efficiency models can partner restorative and surgical providers together in marketing, financing, and completion of complex multidisciplinary restorative cases. This program can bring together prosthodontists, periodontists, and oral surgeons within a single office, or act as a bridge between a specialty and general dentistry practice. Four seasoned regional managers will support operational aspects of the Adult Specialty Division.

NEWS & TRENDS u

Staffing Shortages and Elevated Patient Cancellations

DCA Continues to Outpace Industry Despite Challenges

AS WE CLOSED OUT 2022 , the industry faced continue challenges related to staffing and patient cancellations. Across the industry, this has caused slightly lower patient volumes and decline in scheduled capacity. In both of these metrics, DCA affiliated practices have remained ahead of the industry.

James Nick Chief Revenue Officer Ally Since 2018

At DCA, we have faced some of these same challenges but have proven resilient yet again.

Staffing challenges impact many of our practices with provider and staff time down vs. 2021 levels. This has created challenges for patient visits, however we have been able to stay slightly ahead of the industry through the end of 2022 (Figure 1).

Patient cancellations are elevated. However, our schedules remained 89% full, continuing ahead of the industry. We have been able to do this through active management of schedules and re-filling cancelled slots with new appointments (Figure 2).

We will continue to deal with challenges, but the combination of strength from our allied practices and the support center behind them, I’m confident we can overcome any challenge that comes our way to continue to lead the industry. Thanks for everything you do to make our allied practices a preferred destination for dental care!

Success Stories

Dr. Alexandre Ribeiro, a periodontist with the Dental Specialty Center and DCA ally since 2017, has benefited from being able to work with doctors across different specialties. It is one of the reasons why new graduates thrive at DCA and can excel in a career of any specialty.

Carmine Russo

“ What’s great about DCA is having multiple doctors from all different specialties all working togetherthat’s a major plus, especially for younger doctors. It’s extremely helpful for developing your confidence. You’re always able to learn something new...”

Dr.

Ally since 2019

Figure 1. Comparison of Visit Volumes vs. Prior Year (Source: Baird Dental Survey)

Figure 2. Estimated % of Schedules Filled (Source: ADA Health Policy Institute)

Leveraging Technology to Improve Care

Technology in the Dental Industry is Ever-Changing

FOR EVERY CONFERENCE or trade show you attend, there are countless vendors claiming to have the next best technology or solution for a problem facing a dental office. To continue and grow as a leading Dental Support Organization, we are always evaluating these technologies to determine if they would be a good fit. Of course, every technology cannot and should not be implemented. Some may not pan out with a significant benefit and trying every new technology would cause undue stress on our teams in the offices.

In 2022, DCA invested significantly in technology for our allied practices. We did this after thorough review of benefits and after piloting in a small number of offices to

James Nick Chief Revenue Officer Ally Since 2018

test. In reviewing each potential this technology, we have a simple “test” that we evaluate. It needs to be a win-winwin for us to implement.

• First, we need a win for our team members and dental professionals. Every new technology is first vetted to determine how it will make the jobs of our team members better. Some may help improve interactions with patients, while others may allow tasks to be more efficient.

• Secondly, we need a win for patients. If a potential technology does not improve the patient experience or help provides improve care, it is not worthwhile for us to consider spending resources on.

• Lastly, we need a win for DCA, and if we’ve passed the first two tests, this should be easy. The benefit to DCA could be many different ways, but ultimately will result in either improved care for patients or a workplace that more dental professionals want to be a part of. Either way, it’s a win for DCA.

As we went through 2022, you probably saw some new technologies and as we move to 2023, you will see more deployed. I hope you see value in each of these. A quick rundown of some exciting developments from 2022 or coming in 2023:

u Hygiene Guided-Biofilm Therapy

Using a machine developed by EMS, many DCA hygienists are now using a machine that eliminates the need for many conventional hygiene techniques. This makes the patient experience better in that it’s more comfortable and quicker. This makes the hygienist experience better in that it is much more ergonomic way to treat patients.

u Overjet Artificial Intelligence

At just over 100 offices, Overjet was implemented in 2022 with favorable feedback from our teams on the ability to aid in diagnosis as well as educate patients on the diagnosis and benefit of treatment. Over time we will have this more fully integrated into our practice management systems so it’s even easier to use and we can track progress over time.

u Weave Phone System

The Weave system was implemented across offices to help offices improve patient communications with a more advanced phone system that recognizes patients when calling and allows more methods to communicate. As we work toward more integration, we expect further improvements in 2023 to help patients and practices communicate.

u Care Credit Patient Financing

As we look to 2023, we are working with Care Credit on additional offerings that may allow more patients to be eligible for financing to help them complete needed treatment in our offices.

u DentRite

With a discount membership plan that help patients complete treatment and come back regularly, DentRite has proved valuable to many of our practices. Recently, we introduced a streamlined application for DentRite where patients can apply from their phone simply by scanning a QR code.

Every new technology is first vetted to determine how it will make the jobs of our team members better.

Proactive Planning

To Increase Market Share

THE MAREKETING TEAM is looking ahead to proactively plan to increase market share and mitigate possible headwinds in the year to come. Over the course of 2022, we saw changes in patient demand, with some softening occurring in recent months. To address this head-on, we have increased our marketing investments and strategies in the specific markets with excess capacity and declining new patient volumes. We will continue this targeted approach into 2023, but with added strategies to boost brand recognition and overall digital visibility for all supported locations. Here is a preview of what is to come:

2023 “Always On” Marketing Strategies & Support

We will focus on consistent, constant marketing tactics that increase top-level brand recognition and engagement; paving the way for better conversion capabilities when targeted lead-generation campaigns are launched. Increased focus and resources will be dedicated to continuing website performance growth, increasing practice video and photography libraries, and creating featured content highlighting our doctors, practices, and patients.

Shawn Wherry Vice President, Marketing Ally Since 2006

2023 Pre-Planned Operational Strategy Meetings

Collaboration and proactive planning are key components for effective, efficient marketing. Regular planning sessions will be planned with DVPs and RMs where individual office needs will be brought forth and prioritized to ensure effective use of resources and marketing investments.

2023 Defined Quarterly Multi-Channel Marketing Campaigns by Brand Category

Marketing planning will be done on a quarterly basis, with defined offer and campaign opportunities. Establishing proactive, three-month-long comprehensive campaigns improves effectiveness and allows for scheduled resources and budget management. Available results will be shared and reported for better transparency and understanding of campaign performance.

2023 Office Participation Opportunities

Marketing is a team approach! Office teams have many opportunities to get more involved in their local communities, social media presence, and online reputation. Local relationship building can be an effective way to attract new patients to practices. The DCA Marketing team will share innovative ideas and resources to encourage local participation throughout the year.

Our team is looking forward to collaborating closely with you to ensure 2023 is our best year ever!

Q1 2023 Marketing

DCA’s portfolio of brands are organized into strategic groupings that include general dentistry practices and specialty practices. Here’s a sneak peek of our “Fresh Start” Quarter One Campaign for each brand category.

Reliable Sincere

Efficient

Accessible

Inviting Warm

Reassuring

Enlightening

Curated Responsive Attentive

Distinguished

Specialty Family Welcoming Coordinated

Nurturing

Specialty Adult Experienced

Informative

Trusted

From Analytics to Execution

Embedding Analytics into the Business

ONE OF THE MAIN OBJECTIVES of the Analytic Dashboards is to increase the transparency of information such that managers within the company, from office managers up to senior leaders, are analyzing the same information to make decisions. Aligned with the same information, leaders can move quickly to help offices determine the top levers that have an outsize impact on results. However, the dashboards are only effective to the extent that they 1) are embedded in business processes and 2) are frequently used.

Our dashboards are KPI focused. KPIs are the metrics that we have proven to have high levels of correlation with office success. How do we know the KPIs matter? First, through statistical analysis, we confirmed that KPIs explain at least 75% of the appointment creation throughout the company. Second, by mapping KPIs along the timeline of a patient visit. The exhibit to the right displays the major milestones in a patient visit in blue, from the initial appointment creation to the completion of the visit and scheduling of the next

appointment (i.e. the “walkout appointment”). Note how the KPIs (italicized and boxed in white) underpin nearly every major point in the patient experience. Without the KPIs, the patient experience grinds to a halt. For example, if we have a significant call volume, but have difficulty answering the phone, we miss opportunities to create appointments and fill schedules. This results in fewer visits, fewer diagnoses, less treatment, and fewer created future appointments. This can create a cycle that is difficult to break and can hinder office performance for months. Conversely, favorable KPI performance can create a self-reinforcing cycle that improves future results, by scheduling more patients who then schedule more follow-up appointments in the future.

We have embedded KPIs in the business in these ways:

1 We developed a forecast which correlates KPIs with business results to determine which KPIs are most important

2 We built the Consolidated KPI Dashboard, which summarizes the most important KPIs to Office Managers daily

3 We used the KPIs to help set the budget beginning in 2021

Matt Thiel Vice President, Analytics & Revenue Programs

Ally Since 2019

4 We embedded the KPIs into the office incentive compensation program beginning in 2022

5 We plan to build off of this progress in setting 2023 goals

Of course, the impact of the KPIs and dashboards is directly related to the extent they are reviewed regularly and integrated into the management of the business. I’m happy to report that dashboard usage is strong, with 59% of users signing in over the past month and 85,000 views over the past six months. However, there is always room for improvement, as our business is both complicated and quickly changing at the same time. As a result, it is important to monitor KPIs regularly and communicate progress throughout the office.

How can you engage with analytics?

Providers

Talk with the Office Manager about key metrics. Is your schedule full? Are a high number of patients canceling? What can be done to improve these metrics? Talk with your Dental Director or Hygiene Coach about providerlevel analytics.

Analytics Usage:

Office Staff

Ask about your office’s metrics. Which metrics are performing well? Where are the opportunities for improvement? What can you do to help?

Office Managers

Watch the training video for the Consolidated KPI Dashboard. Use the dashboards as a guide for conversations with your RM, and ask for help/guidance as needed.

In conclusion, the objective of the analytic dashboards is to simplify the business by focusing only on the most important KPIs that impact results. Additionally, the dashboards increase information transparency to align users throughout the organization around a single version of the truth. I believe the usage of analytics can make everyone’s job easier, provide more time to focus on the patient experience, and at the same time continually improve DCA’s operational performance.

30 Current Number of Dashboards Number of Daily Subscription Emails to Users

85,000 % of Users Accessing Dashboards Last Month

1,300 Number of Dashboard Views Over the Last Six Months

Provider Development and Emerging Technologies

New Opportunities in 2023

WITH 2022 IN THE REARVIEW MIRROR, clinical support teams will focus our efforts in 2023 in three main areas:

• Provider development

• Retention

• Increasing efficiency

Clinical support leadership has been restructured to now include a dedicated Adult Specialty Division under the leadership of our Chief Dental Officer, Dr. Sarah Balaster. In

Dr. Don Gallo Chief Clinical Officer Ally Since 2011

addition to Dr. Balaster, we have three new Chief Dental Officers in General Dentistry: Dr. Alex Cardounel, Dr. Edan Blumenthal, and Dr. William Mauthe. They will be joining Dr. Matt Freedman and Dr. Barry Lyon leading the Orthodontic/ Pedodontic Division.

In 2023 Dental Directors in each state will have an increased focus on coaching and mentoring. This emphasis on provider development will help impact turnover as low productivity and tenure are main drivers of doctor turnover.

DCA allied practices onboarded 43 new graduates this year who are enrolled in a group and individual mentorship program under the leadership of Dr. Edan Blumenthal and Joe D’Alessandro. DCA allied practices look to hire approximately 55 new graduates in 2023, which will require the support of senior doctors to help mentor these new

grads. If you have an interest, please reach out to a Chief Dental Officer or your Dental Director.

Quarterly CE events are being scheduled across markets to develop DCA allied practice’s providers clinically and new topics of interest are welcomed. The 2023 plan includes semiannual training for entire teams.

In addition to a focus on supporting provider development, clinical support teams continue to look for emerging technology to help DCA allied practices gain efficiencies. Clinical support teams piloted Overjet, an artificial intelligence program that helps identify possible pathology and decay on radiographs. Currently Overjet is driving increased efficiencies in more than 100 DCA-supported locations and continues to improve the ways technology is applied in the market.

Currently, DCA is partnering with Humana on a pilot to use the Overjet technology in lieu of preauthorization.

Earlier this year, DCA supported the launch of a lab pilot in the Massachusetts market with Dr. Matt Haluch, which will provide a higher quality product, reduced turnaround time, and at a savings to DCA allied providers. Early results look very promising.

Clinical support teams will continue through 2023 to look at opportunities to bring CBCT’s and scanners into DCA allied locations.

I look forward to working with all of you in 2023.

The Industry’s Best Clinical Leadership

CHIEF DENTAL OFFICERS u

Dr. Sarah Balaster Adult Specialty Ally Since 2017

Dr. Edan Blumenthal North Ally Since 1988

REGIONAL DENTAL OFFICERS u

Dr. Alex Cardounel South Ally Since 2013

Dr. Matthew Freedman Ortho/Pedo Ally Since 2008

Dr. Barry Lyon Ortho/Pedo Ally Since 2007

Dr. William Mauthe Central Ally Since 2012

North Central

Dr. Mitchel Blumenthal Pennsylvania Ally Since 1986

Dr. Robert Friedman New York Ally Since 2004

Dr. Steven Goldstein New Jersey Ally Since 2005

Dr. Matt Haluch Connecticut & Massachusetts Ally Since 2014

Dr. Lorne Yasbin Maryland Ally Since 2002

Dr. Jason Cooper Indiana Ally Since 2012

South

Dr. Todd Jorgenson Arizona Ally Since 2003

Dr. Michael Kesner Texas Ally Since 2004

Dr. Bryan Laskin Minnesota Ally Since 2018

Dr. Scott Schoen Arkansas Ally Since 1993

Ortho/Pedo Virginia

Dr. Erin Shanahan Illinois Ally Since 1992

Trey Mueller Florida Ally Since 2016

Dr. Jose Peralta Florida Ally Since 2011

Dr. Gene Witkin Georgia Ally Since 2000

Dr. Jorge Vargas Main Street, Florida Ally Since 2006

Dr. Michele Mattioli Virginia Ally Since 1992

Dr. Stephen Price Virginia Ally Since 1973

DCA Partner Doctor Listing

170+ Partners Driving Growth + Success

Arkansas

Michael Ashcraft, D.D.S., M.S.

Scott A. Schoen, D.D.S.,

Arizona

Brandon G. Goates, D.M.D.

Nolan E. Cordon, D.M.D., M.S.

Todd Jorgenson, D.M.D.

Colorado

Ben Bailey, D.M.D.

Eric Ringer, D.D.S.

Kevin Andrus, D.D.S., M.S.

Nathan Ringer, D.M.D.

Scott Horsley, D.D.S., M.S.

Connecticut

Mark Samuels, D.M.D.

Ronnie A. Guidice, D.D.S.

Florida

Alexandre L. Ribeiro, D.D.S.

Ana Maria Gallego, D.D.S.

Briggitte a. Martin, D.D.S.

Carolina Akerman, D.M.D.

Christopher Petrotto, D.D.S.

Cynthia Brush, D.M.D.

Daniel James Gesek, Jr., D.M.D.

David Lee, D.D.S.

David M. Feinerman, D.M.D., M.D.

Dennis A. Corona, D.D.S.

Eliza Suarez, D.D.S. P.A.

Erika P. Tugendhat, D.D.S.

Gordon B. Chiu, D.D.S.

Helena J. Krajewski, D.D.S.

Jason Bivens, D.D.S.

Jeff Weiss, D.M.D.

John Bibb, D.D.S.

John I. Carter, D.M.D.

Jorge Vargas, D.M.D.

Justin C. Craighead, D.M.D., M.S.

Keith Hutchinson, D.M.D.

Maria Valdes-Domingoes, D.M.D.

Matthew Freedman, D.M.D.

Melissa Colon, D.M.D.

Michael Derakhshan, D.M.D.

Michael Domingoes, D.M.D.

Michelle Smitley, D.M.D.

Nestor Guzman, D.M.D.

Paul Feldon, D.M.D.

Richard Staller, D.D.S.

Robert S. Schaedel, D.M.D., M.D.

Rodolfo Tejada, D.D.S.

Sara Potter, D.M.D.

Scott W. Imray, D.M.D.

Stephen J. Walding III, D.M.D.

Thomas Hussey, D.D.S.

Thomas Purcell, D.M.D.

Thuy Nguyen, D.M.D.

Vivian E. Diaz, D.M.D.

William A. Mueller III, D.M.D.

Zulima Munoz, D.D.S.

Georgia

Arun Nayyar, D.M.D.

Brett D. Gluck, D.M.D.

Eugene Witkin, D.D.S.

Jorge Paladines, D.M.D.

Joshua B. Levenson, D.M.D.

Martha Virginia Kirkland, D.M.D.

Patrick B. Toms, D.M.D.

Pedro J. Perez, Jr., D.M.D.

Winston Lee, D.D.S.

Illinois

Courtney Botica, D.M.D.

Gary Treinkman, D.D.S.

Indiana

Shawn R. Long, D.D.S.

Maryland

Gregory Romano, D.M.D.

Jennifer Virmani, D.D.S.

Mark Greenstein, D.M.D.

Mohit Virmani, D.D.S.

Massachusetts

Matthew Haluch, D.D.S.

Santhosh Veeranna, D.M.D.

Supreeth Veeranna, D.M.D.

Michigan

Kevin Grimm, D.D.S.

Nader Bazzi, D.D.S.

Omar Wajeeh, D.D.S.

Randall Shaw, D.D.S.

Rima Bazzi, D.D.S.

Minnesota

Bryan N. Laskin, D.D.S.

Cynthia Peron, D.D.S.

Ketan Patel, D.D.S.

Scott Shamblott, D.D.S.

New Jersey

Anthony Caramico, D.M.D.

Arthur Thurm, D.M.D.

Carmine C. Russo, D.M.D., M.S.

Cavan Brunsden, D.M.D.

Craig Abramowitz , D.D.S.

David Paltac, D.D.S.

Lan Vu, D.D.S.

Manaf Saker, D.M.D.

Robert Griggs, D.M.D.

Steven Goldstein, D.D.S.

Suresh Ramaswamy, D.D.S.

Steven Rasner, D.M.D.

New York

Alan Farber, D.D.S.

Alan Sezer, D.D.S.

Bonnie Helfner, D.D.S.

David S. Ritholtz, D.D.S.

David Scharf, D.M.D.

Edward I. Jutkowitz, D.M.D.

Ivan Lukachynets, D.D.S.

Neil Kesselman, D.D.S.

Raymond Mascolo, D.D.S.

Richard Marcus, D.D.S.

Richard Rausch, D.D.S.

Robert Friedman, D.D.S.

Steven D. Ritholtz, D.D.S.

Steven I. Cooper, D.M.D.

Thomas Mascolo, D.M.D.

Pennsylvania

Andrew S. In, D.D.S.

Edan Blumenthal, D.M.D.

Jordan Blumenthal, D.M.D.

Jung Won Seo, D.M.D.

Mitchel Blumenthal, D.M.D.

Paul K. Bookman, D.M.D.

Tennessee

David Spivey, D.D.S.

Texas

Amy Jackson, D.D.S.

Blake Foust, D.D.S.

Bradley Brunchmiller, D.D.S.

Brian J. Peters, D.D.S.

Michael Colangelo, D.D.S.

Cristi Fletcher, D.D.S.

Jennifer Tomblyn, D.D.S.

Michael L. Kesner, D.D.S.

Sheila Birth, D.D.S.

Virginia

Adam Park, D.D.S.

April Kern, D.M.D.

Brad M. Freedman, D.M.D.

Bruce Taheri, D.D.S.

D. Gordon Rye, D.D.S.

David Konikoff, D.D.S.

Duke H. Kim, D.D.S.

Edward Delgado, D.D.S.

Griffin Cross, D.D.S.

Henry Herrmann, D.M.D.

John Han, D.D.S.

John Schehl, D.D.S.

Joseph Desio, D.D.S.

Lisa Lavinder, D.M.D.

Marni V. Husson, D.D.S.

Mary C. Dvorak, D.D.S.

Michael Kuzmik, D.D.S.

Michael Polifko, D.D.S.

Neal A. Klar, D.D.S.

Patrick B. Holmes, D.D.S.

Riaz Rayek, D.D.S.

Saied Motamedi, D.D.S.

Saeid Zeiaei-Nafchi, D.D.S.

Sasan Ahmadiyar, D.D.S.

Scott B. Dudley, D.M.D.

Silvija Valleru, D.D.S.

Stephen A. Price, D.D.S.

Stephen Quinn, D.D.S.

West Virginia

J. Scott Eckels, D.D.S.

Wisconsin

Aaron Cruthers, D.D.S.

Allison Emery, D.D.S.

Bernard Bolka, IV

Brian Waldau, D.D.S.

Casey Floros, D.D.S.

Chelsea Vraney, D.D.S.

Jay Oksiuta, D.D.S.

Jennifer Quizon, D.D.S.

Louie A. Lange, III

Michael Messer, D.D.S.

Nicholas Mattila, D.D.S.

Nick Sabel, D.D.S.

Paul Elcano, D.D.S.

Sameh Azab, D.D.S.

Sami Martini, D.D.S.

Thomas Scherrer, D.D.S.

Brandon Kusik, D.D.S.

William C. Mauthe, III, D.D.S.

2022 Hygiene Excellence Awards

Celebrating Those Going Above and Beyond at DCA

DURING NATIONAL HYGIENE MONTH, we are proud to honor all our outstanding hygienists as integral healthcare providers, removing barriers between patients and care. We are truly fortunate to have the industry’s best dental hygienists at DCA! They serve on the front lines, improving lives and creating healthy smiles, living our USMILE values each day. In partnership with preferred partners, DCA was pleased to award six prestigious 2022 DCA Hygiene Awards in the month of October. Join us in celebebrating these outstanding hygienists! We thank everyone for the inspiring and meaningful nominations throughout Hygiene Month 2022! You can read all the Hygiene Month nominations

Sarah Balaster, DMD

Chief Dental Officer

Ally Since 2017

and messages of gratitude by clicking here. Check out our virtual Dental Hygiene Neighborhood on smile! today! This platform will enable us to learn from and share with one another and grow stronger together. I encourage you to visit the neighborhood and take advantage of all the resources and unparalleled information at your fingertips here at DCA.

Tonya Denicola, RDH

Imagix of Norcross, Ally Since 2020

Unleash Potential Award

Presented in partnership with Philips

“Tonya is an exceptional Dental Hygienist. Over the last year Tonya has integrated GBT into her clinical setting and has helped train other hygienists on Guided Biofilm Therapy. No matter the task Tonya is always willing to help her coworkers and patients succeed. Patient care is her main concern, and she uses every minute of her time educating patients on the oral systemic link. Tonya is an inspiration to her fellow Dental Hygienists here at DCA.”

- Nominated by Katie Schiller, RDH

Toni McIver, RDH

Gentle Dental of Collingdale, Ally Since 1999

Serving First Award

Presented in partnership with Colgate

“Toni has been employed with Gentle Dental since 1999. She has volunteered with the Public Citizens for Children and Youth for Give Kids A Smile sponsored during the month of February. She donates her services by having children come into the office on a Saturday for prophylaxis and fluoride. She solicits donations of toothbrushes, floss, and toothpaste from various companies for the children. The program has been dormant since COVID, but she hopes to reinstate for 2023.”

– Nominated by Barbara Lutz, RDH

Ziamara Berrios, RDH

Baystate Dental of Chicopee, Ally Since 2020

Forward Thinker Award

Presented in partnership with Biolase

Ziamara is an excellent hygienist and someone whom I am lucky to have a colleague. Ziamara is extremely well rounded having come to us with a front desk and assisting background. Ziamara is always at the front of the line when it comes to new equipment, adjuncts or services we can offer our patients, and the laser was no different. She believes in the benefits and results that the laser provides her patients and regardless of insurance or any other factors, Ziamara never takes the power away from the patient and explains to them the importance and benefits of this treatment so the patient is able to make an informed decision when it comes to having the laser therapies performed. Ziamara is a hygienist whom I know is always doing the best by the patient, and this is why I have new hires shadow Ziamara in their first few days with us because Ziamara embodies how we want patients to be treated.”

– Nominated by Stacy Haluch, RDH

Ashley McClain, RDH

KDA of Shore Drive, Ally Since 2010

Improving Lives Award

Presented in partnership with Overjet

“Ashley has been employed with DCA/KDA since October 2010. Ashley was always taken amazing care of her patients! She goes above and beyond for each patient as if they were a family member. She is a meticulous in her progress notes so much so that she enables doctors, hygienists, and other team members to be able to better deliver care and services to our patients. An example of Ashley’s exemplary work ethic is her calling her patients after Laser assisted perio treatment and printing a copy of a child’s panorex because the child was so excited and curious to see an x-ray of

their skull. During the Christmas holidays, she sends all the hygienists a personal Christmas Cards and even makes handmade ornaments for those she works with personally! Before the Pandemic, Ashley participated for 3 consecutive years in a mission trip to Jamaica to participate in a sealant project for many underserved townships in the poorest parts of Jamaica. These trips were self-funded. She worked hard to get donations from the community, as well as dental suppliers. Most recently she was selected to participate in a 24-week unpaid teaching project in Romania which will begin January 2024. While there she will assist teacher as well as teach independently, helping with all aspects of schooling for children ages 6 to 16. Ashley is a perfect candidate to receive to be considered for the Overjet Serving First award. She is truly a servant of all people and of all walks of lives.”

– Nominated by Wendy S. Steward, RDH

Alishia Sledge, RDH

Imagix of Norcross, Ally Since 2020 Clinical Leadership Award

Presented in partnership with PerioProtect

“Alishia has worked with our organization for over 10 years. Alishia started as a dental assistant, left and went to hygiene school, and has returned as a hygienist in our Winter Haven branch. Along with her dedicated years of service with us, she is a single mother of 2 teenage children. Alishia has taken a lead role in her position as a hygienist. Alishia assists new hires and employees in getting acclimated with office operations and protocol without hesitancy. Alishia is a team player who is looking to do the best for her office and coworkers.”

– Nominated by Valerie Davis, RDH

Cheryl Tragesser, RDH

The Dental Center of Granger, Ally Since 1990

Clinical Excellence Award

Presented in partnership with vVardis

“Cheryl has been a loyal hygienist with the DCA family at The Dental Center of Granger. Cheryl has a long-standing following of patients from pediatric to adult. She is always willing to go above and beyond for her patients and fellow employees from providing optimal patient care, to coming in on her scheduled day off. Cheryl has been known to help not just her fellow hygienists; she also helps the doctors when they need same day care for their patients. It doesn’t matter if she must redo a sealant or take an x-ray all that matters to Cheryl is to providing quality care to patients to improve their lives and health. Cheryl has proven repeatedly to be a hygienist who values her patients care and is a vital part of the DCA family at The Dental Center of Granger.”

– Nominated by Michelle Pass, RDH

Prioritizing Cybersecurity

Making Progress on Strategic IT Priorities

2022 HAS BEEN A VERY ACTIVE YEAR on both the IT and IT Security sides of the house. We have had a tremendous amount of work done over the year and will continue this

speed in 2023. When I first started at DCA, I shared my top 3 strategic priorities, which still ring true today. Those priorities are:

• System Standardization

• IT Security program acceleration

• IT organization maturity

Chris Scott Chief Information and Security Officer

Ally Since 2021

On the system standardization front we have completed several projects and have made significant advancements in others. Our Denticon conversion strategy has led to

45 office conversions in 2022, which was inclusive of all legacy QSI/CPS locations. We will continue conversions in 2023, with FDC first on the docket. We have another full year of Denticon conversions to complete.

The team has completed the conversion of all legacy phone systems to Weave. In the beginning of 2022, DCA had 20 different legacy phone systems, and now all DCA offices have been transitioned to Weave. It is exciting to know we have one telephony platform across the entire enterprise. As we continue to grow our footprint and mature our experience with Weave, we will work to turn on new features and functionality to help improve our offices productivity.

Lastly, we have started to progress in our Cloud Imaging initiative and have started to convert to Apteryx Imaging where possible. We anticipate 2023 to be a year of conversions as we work to get local images to the cloud so they can be more easily shared across offices.

On the IT Security front, we continue to implement tools and processes to make our environment more secure. In addition to our endpoint security and data loss prevention tools deployed in 2021, we have implemented a privileged access management system to protect Admin accounts. We are also still in process of deploying an identity and access management software that will get us closer to an enterprise Single Sign-On (SSO) solution.

We are also working to fortify our environment in 2023 with additional software and tools that will round out our IT Security posture. In addition, we are working to ensure we are meeting or exceeding all requirements to be HiTrust compliant. HiTrust is a healthcare common security framework that is inclusive of NIST, ISO, PCI-DSS, and HIPAA compliance frameworks and is considered the “gold standard” of compliance and certification.

The IT department is looking forward to an exciting 2023, as we standardize on platforms and secure our environment to best-in-class levels.

Success Stories

Building and running a dental practice has been his life’s work, so when Mark Greenstein, DMD and DCA ally since 2022, was looking to transition his practice, Dr. Mark Greenstein & Associates of Clinton, MD, it was important to him to find the right partner. He wanted a DSO that would provide the support he needed so that he could focus on his patients. With DCA, he has found exactly that.

“This office has been my life’s work. I used to spend every moment working on it or thinking about it. I still do, but it’s a lot easier...”

Dr. Mark Greenstein Ally since 2022

Managing Insurance Claims Effectively

Important Guidelines to Help Guide and Improve the Process

DENTAL INSURANCE CLAIMS may be denied, delayed, or alternate benefited for a myriad of reasons, all of which create extra work for the office staff and collections delays. DCA helps position our supported practices to reduce unnecessary claim denials.

To improve collections and reduce your accounts receivable, follow these important guidelines:

Days 1-2

Submit insurance claims ensuring all the details are complete and accurate: x-rays (pre & post-op), narratives, charts, etc.

Insurance denials due to incorrect claim information comprise most of all denials. Per the American Dental Association (ADA), a clear and concise narrative should include:

• The clinical condition of the oral cavity

• A description of the procedure performed

David Neal Vice President, Revenue Cycle

Ally Since 2018

• The specific reasons why extra time or material was needed

• How new technology enabled the procedure to be delivered

• Any specific information required under a participating provider agreement

Days 21-30 (from date of service):

During the claim status call, within 30 days of the date of service, if the insurance company said it did not receive the claim, confirm the information within the system is correct, for example:

• Eligibility of subscriber

• Full name

• Date of birth

• Subscriber ID number

• Relationship to the subscriber

Upon verification resubmit ASAP (electronically, by fax, or by secure email) and confirm receipt immediately. If a claim is denied, find out why and see what further documentation is needed. Make note of all communications in the practice management system (PMS).

Day 30-60 (from date of service): Time for another look back.

Check for any unpaid claims from the past 30 days and make sure the 21– to 30-day claims have been processed. If anything is outstanding, follow up with the insurance company again to check the status of payment and see if it needs additional information. Utilize the patient to assist with the claims processing when necessary.

Many dental plans have clauses in them stating that only procedures that are medically or dentally necessary will be covered. If the claim is denied, it does not mean that the services were not necessary. The problem is that the insurance company’s consultants make that determination based on the submittal of the dental claim form, radiographs, and/or other submitted documentation. This method of benefit determination does not take into consideration the clinical judgment of the treating dentist. Treatment decisions should be made by the patient in consultation with the treating dentist.

Per the ADA, it is recommended that you appeal the benefit, and it is a good idea to include any information that you may not have sent with the original submission. A proper appeal involves sending the carrier a written request to reconsider the claim. Additional documentation should be included to give the carrier a clearer picture of why

you recommended the treatment. Also, you may want to ask to have the dental consultant contact you directly if the claim is going to be denied again and it may help to leave a date and time that you will be available for such a consultation.

The dental office will be in the best position to provide the best care for patients when it is financially stable, so establish a scheduled time each week to work AR and collect insurance payments as quickly as possible. DCA can help ensure that your staff understands the steps to file claims and follow up on payment status.

Plus, for our Denticon clients, we have developed best-inclass tools to help work AR and follow up on open claims efficiently.

It is widely understood that many patients do not understand how their dental benefits work. They do not understand that dentists who attempt to deliver ideal care may find that the constraints of a given insurance policy do not align with the treatment plan. Getting the proper documents completed by the patient (financial policy/FA, treatment plan, etc.) will help the office collect on denials that may ultimately be the patient’s responsibility.

DCA has established training, workflows, SOPs, etc. to help navigate through the insurance claim process. Please reach out if you need assistance.

Talent Acquisition Transforming into Growth Mode

IN 2022, THE TALENT ACQUISITION TEAM focused on meeting the hiring needs of our organization. Our TA rock stars made a significant impact in helping TA surpass our overall hiring goals by expanding our outreach to more quickly source both active and passive talent, connecting with a greater number of applicants, and better vetting qualified candidates for our hiring managers. In the second half of the year, we saw a measured increase in

Erika Williams Chief Talent Officer Ally Since 2022

the number of provider contracts extended, an increase in our overall contract acceptance rates and a marked decreased in our Time to Fill for doctor hires. Additionally, the investments we made in our structure, technology and processes allowed Talent Acquisition to hire at a rate that has outpaced our turnover.

As we move into 2023, our focus is shifting from simply maintaining our staffing levels to supporting the growth of DCA! Ongoing improvement of our team’s infrastructure to facilitate hiring efficiency is our foremost priority. Your TA partners’ performance will be guided by meaningful metrics focused on greater speed and candidate/hiring manager experience. Moving forward, DCA’s TA team will need to be more deliberate in our demand planning, collaborating with our operational

Supporting the Next Chapter of Growth at DCA in 2023

leaders to truly understand their needs for the coming year. The use of analytics will become more necessary in forecasting to help identify the right roles, skills and geographies to focus on our growing company. We will execute on regional workforce staffing forecasts to proactively pipeline our future talent needs that support our growth objectives.

As we move forward with our innovation, the experience of our hiring managers, candidates, and recruiters will remain our primary focus. The pandemic helped to make 2021 the “year of the employee experience” and the trend has continued through 2022. It accelerated the need for developing experiences that focused on the well-being of employees, promoted positive work-life balance and the creation of experiences that encouraged employees to stay. This emphasis on providing a good experience also extends to candidates, who have so many options available to them. It is more important than ever to make sure that the DCA candidate experience is easy and enables our candidates to quickly apply for jobs and move through their interview processes seamlessly. As a result, your TA partners will continue to focus on nurturing relationships with candidates and our hiring clients to ensure we place our candidates in the best positions to ensure the most success and engagement in their new roles.

Finally, we are thrilled as we are expanding our University Relations recruitment model as we see the ROI from hiring new grads. Our data shows that, based on our onboarding and mentorship programs, our newly hired providers’ productivity is quickly ramping up. Our University Relations Team has a full calendar of events, updated collateral and DCA swag, and are ready to meet the next generation of talent for DCA!

As a reminder, please continue to stress our employee engagement program! In 2022, DCA paid over $210k in referral bonus payments to DCA employees. We all enjoy working with people we know and like. Studies show that employees remain with their employers longer when they feel connected to their leaders and to their teammates. Please encourage your friends and family to join you here at DCA!

Our TA Team is pumped up and ready to attract and recruit the next level of talent for DCA. We thank you all for your continued partnership as we ALL work to hire the absolute best for Dental Care Alliance!

Megan Weigel Provider Sourcer Ally Since 2022

Charlie Sharp Staff Recruiter Ally Since 2022

Sandra Balcerzak Staff Sourcer Ally Since 2022

Toni Morales Hygiene Recruiter Ally Since 2022

Janet Mota Staff Recruiter Ally Since 2022

Brittney Gibson GP Recruiter Ally Since 2022

Lance Henry Specialty Doctor Recruiter Ally Since 2022

Chris Russell GP Recruiter Ally Since 2022

Chad Venters Specialty Doctor Recruiter, Recruitment Programs Support Ally Since 2022

TALENT ACQUISITION TEAM u

Sam Michel Hygiene Recruiter Ally Since 2022

WELCOME NEWEST MEMBERS OF THE

Rupesh Parikh Specialty Doctor Recruiter Ally Since 2022

A More Diverse, Equitable, and Inclusive DCA

AT DENTAL CARE ALLIANCE, WE BELIEVE we endeavored to create not only a focus, but a dedicated group to reflect and celebrate the unique individuals who comprise our allied offices and the support teams that assist them. Proudly, we are a unique and talented team, making a true and lasting difference in the lives of others. Our patients, who are equally as diverse as are our team members, look to us for confidence, compassion, and care.

We champion every kind of diversity—diversity of backgrounds, of thought, and of race, age, and gender. We

Kelly Stillman Vice President, Communications & Culture Ally Since 2018

strive to be more representative of the communities that we serve and better prepared to evolve and grow stronger as new opportunities emerge. Equally, we endeavor to make all DCA team members (current and future) feel welcomed and open to sharing their thoughts, beliefs, and experiences for the betterment of our company, supported practices and our communities.

We believe we cannot live our values without a specific focus on improving our performance related to DEI. Our U-SMILE values are the foundation for our behaviors as team members; and are a beacon for promoting diversity, equity within the organization.

In our first DEI Annual Report, we are proud to share some more information about who we are as Dental Care Alliance, and several of the key initiatives we have deployed since the start of our DEI journey. We truly hope it makes a difference.

Dental Care Alliance is committed to celebrating the many and varied events, holidays, and observances that are important to our team members. We are committed to celebrating with you and raising awareness of the multicultural differences that make us unique. We have increased communications around diverse, equitable, and inclusive days. DCA welcomes the input of all team members to build on our list of observances. We encourage you to share your individual stories so that we can continue to grow stronger, more diverse, more inclusive, together. Please email your recommendations to inclusion@dentalcarealliance.com

Ally Day: An Inclusive, Floating Holiday

At DCA, we believe we are strongest when our team members are comfortable embracing their full selves at work. We recognize the importance of embracing our differences and celebrating the holidays, traditions, and observances that may fall outside our standard holiday calendar.We established the DEI Council late last year with the purpose of promoting and encouraging diversity,

• MLK Jr. Day

• Lunar/Chinese New Year

• Black History Month

• Women’s History Month

• International Women’s Day

• Nowruz

• Passover

• Cinco de Mayo

• Asian Pacific American Month

• Jewish Heritage Month

• Mental Health Awareness Month

• Pride Month

• Juneteenth

• Women’s Equality Day

• Hispanic Heritage Month

• Rosh Hashanah

• Global Diversity Month

• Yom Kippur

• Diwali

• Native American Heritage Month

• International Men’s Day

• Hanukkah

• Kwanzaa

equity, and inclusion within all levels of the company and across our allied practices. As part of our comprehensive benefits package, DCA offers six (6) holidays:

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas

There are hundreds more holidays and traditions that our allies observe throughout the year. It is our hope that Ally Day will empower our team members and provide time away to celebrate the traditions most important to you.

Since 2009

Since 2009

DCA is an incredibly diverse and unique organization.

Marie-Line Rigaud Director of Organizational & Talent Development Ally Since 2009

David Pegg Chief Development Officer Ally Since 2017

Kelly Stillman Vice President, Communications & Culture Ally Since 2018

Barbara Greene-Brooks RDH Ally Since 1992

Dr. Stephen Price Dental Director Ally Since 1973

Tony Belton Regional Manager Ally Since 2018

James Nick Chief Revenue Officer Immediate Past Chair Ally Since 2018

Rick Drummond Office Manager Ally

Erika Williams Chief Talent Officer, Chair Ally Since 2022

DEI COUNCIL MEMBERS u

Meghan Anderson Compensation & Benefits Manager Ally Since 2015

Sarah Fowler Regional Manager Ally

Beth Wynacht Director, Affiliate Integrations Ally Since 2019

Jeff Koziel President Ally Since 2020

Raising Awareness and Creating Lifelong Learners

Our Diversity, Equity, and Inclusion Council is committed to developing programs and communications that prepare Dental Care Alliance and our allied practices to evolve, change, and be more inclusive in the future as new opportunities arise. DCA’s Annual Compliance Training curriculum is intended to increase awareness, drive education, and align on our teams on laws, regulations, and company policies that apply to our daily responsibilities. As workforce regulations and laws continue to evolve, regular and updated compliance training helps to keep our team members informed and compliant with the latest information. Click here for our DEI Conversations link

A Series to Improve Communication

In alignment with Global Diversity Month in October, DCA released a new, brief training to help our team members when Communicating on Culturally Sensitive Issues. The series sets ground rules and provides tips, suggestions, and best practices for having culturally sensitive conversations with colleagues and patients. All team members will take this course on an annual basis to raise awareness and provide our people with tools and resources to ensure their success—in both their personal lives and while in the office. And to help us grow stronger together.

It all starts with your voices.

DCA understands the importance of listening, working together, and regularly assessing how you are doing as a team member. You have the unique opportunity to provide feedback on what is going well, and where we can work together to get better. DCA’s engagement scores improved in 2021 in nearly all categories. As we continue to advance DEI initiatives as a priority for the organization and our allied practices, we thank you for your continued and collective engagement in these efforts.

Chinese New Year

Black History Month

Pride Month

Hispanic Heritage Month

Jewish Heritage Month

Women’s History Month

DCA is an incredibly diverse and unique organization with more than 400 offices across 22 states*. We are proud of the individuals who make up our unique puzzle, complete with differing but beautiful genders, ethnicities, countries of origin, sexual orientation, race, and color.

Who we are 0.2% 6.3% 12.2% 23.3%

0.4% 1.4% 2.8% 53.3% *as of January 30, 2023

22 Native Hawaii / Other Pacific Islander 76 None 158 Two or more races 2,964 White

These differences are what make us the best dental professionals in the industry. What differentiate us as an organization that puts our patients first. What makes us beautiful. What makes us US.

DCA endeavors to build on our existing talented team of diverse and unique individual leaders; we could not be prouder to welcome Erika, her perspective, approach, and experience to the family.

Erika Williams Chief Talent Officer Ally Since 2022

As we scale our talent strategies functions to support our future growth strategy, it has been imperative that we expand our talent acquisition and talent development teams. As we are growing our teams, DCA has not only hired team members with a diversity of race, ethnicity, and age; but a diversity background. Our talent strategies teams now include clinical practitioners, to include several Registered Dental Hygienists, Dental Assistants, and even a practicing dentist who have transitioned their people skills, networks, clinical expertise, and insights to recruit exceptional talent for DCA. Our amazing teams of recruiters, trainers and engagement specialists are solidifying DCA as a world-class talent strategies organization, positioning us to attract, recruit, hire, onboard, train, engage and most importantly, retain the best talent in the industry.

Our Teams will track and report on diverse new hires and/or promotions, build pipelines of diverse talent via Dental Programs, Hygiene Programs, niche job boards, and marketing publications that are historically serving underrepresented groups, update job postings and recruitment marketing are inclusive of our DEI efforts.

In 2022, DCA proudly welcomed Erika Williams, Chief Talent Officer. She is the first woman and person of color to join the DCA senior leadership team.

Native American Heritage Month

Kwanzaa

Mental Health Awareness Month

Cinco de Mayo

Nowruz

International Men’s Day

Looking Ahead

The future of DEI at DCA will of course continue to include our focus on growing a diverse workforce and leadership team, ensuring an inclusive culture where all team members feel a sense of belonging, and celebrating our differences. We will introduce our Women’s Leadership Council, which will focus on the networking, professional development, mentorship, and promotion of female employees within DCA.

We will also explore opportunities for connection within our local communities, focusing efforts to partner with organizations groups that support our guiding principles and commitment to care. Finally, we will continue to build upon our education, programming, and operations to ensure our healthcare delivery models are inclusive, as everyone deserves access to oral healthcare.

“As DCA enters the next phase of our DEI journey, I am privileged to work with a committed team dedicated to these efforts,” shared Erika Williams, Chief Talent Officer. “We realize this is critical work to do now and for our future. Our greatest asset is our people. I am motivated and optimistic, and ready to take on this important work!”

Race by Job Category

Gender by Job Category

Active Employees: Distribution by Age From Each Position

Through the efforts of our DEI Council and Talent Acquisition teams, we continue to focus on attracting and hiring diverse candidates for leadership positions.

Join DCA’s Virtual Community

Focused on Cultivating and Nurturing Relationships

SMILE! BRINGS OUR TEAM members closer together, providing important company information and easy ways to help team members feel appreciated when they do good work and contribute to our mission.

Get connected on smile! for immediate access to:

• A community of your colleagues – new and old!

• Real-time recognition – send, receive, and like!

• The latest company news and feed of updates

• Access from anywhere and real-time chat

• A convenient list of today’s (and immediately upcoming) birthdays and service anniversaries

• Discounts and savings at your favorite retailers

• Focused wellbeing resources to build a more balanced and healthy you

• Quick links to important team member resources

To get started , look for your activation email, log in, build your profile, add a photo, recognize a colleague, and make someone else smile! by sending an eCard.

Please visit dcasmile.com or download Connect+ on Apple/Google app stores.

Receive 24/7/365 support to help you with any questions. From the Home page, click the !smile Support Help Desk tile or click here to find a variety of additional FAQs, plus you can speak to someone directly via either LiveChat or email.

Get Your DCA Swag!

dcasmileshop.com

Explore exclusive DCA-branded apparel, accessories, and more. For every SMILE Shop purchase, we give back 1% to the U-SMILE Foundation!

Improve your wellbeing anytime, anywhere!

smile! Wellbeing Center

The Wellbeing Center is an online portal designed to help you be the best you can be, at whatever stage of your wellbeing journey, age or ability. Visit the Wellbeing Center to take advantage of expert blogs, healthy habits and tools for a healthier lifestyle across these key areas:

Move

Providing fitness videos including Yoga, Cardio, Strength, HIIT, and Barre.

Money

Giving you financial education tips and tools to help you manage your money and plan for your future.

Mind

Offering you mindfulness videos including morning energizers, tools to improve sleep and resources about how to combat anxiety and depression.

Munch

Giving you the recipes to suit any taste and articles to live a healthy lifestyle.

Have you logged in to smile! yet?

Scan the QR Code to Begin

There’s so much you can do and you don’t want to miss out! Scan the code or visit dcasmile.com today!

These areas are regularly updated with new ideas, videos and articles to support you in living healthier and happier.

Helping you save where you spend

smile! SmartSpending App

Enjoy hundreds of offers and discounts from your favorite national retailers using the SmartSpending App.

Please visit dcasmile.com or download SmartSpending on your mobile app store.

Save with Instant Cards

You can purchase instant e-gift cards for a discounted price and use them instantly, saving in-store (show your e-gift card) or online (enter the code at the checkout).

Save with Cashback

Get money back when you shop online as a fixed amount or as a % of your order using our link to the retailer’s site. Once processed, the money will be available in smile! to spend online or withdraw into your bank account.

A Support Center Working for You

Accounting & Finance

Oversees all Accounting functions and establishes related controls and best practices. This includes monitoring banking activities, paying bills, processing expense reports, preparation and review of financial data and reports distributed to the offices, analytical procedures, budgets, and projections.

Talia Pandolfi

Ally Since 2017 Controller

tpandolfi@dentalcarealliance.com

941.955.3150 (007222)

Ally Integrations

Ensures a successful integration and serves as the central point of communication for DCA’s newest partners.

Matt Brush

Ally Since 2010 Vice President, Affiliation Integrations mbrush@dentalcarealliance.com

352.219.9923

Analytics & Revenue Programs

Leverages data to answer difficult questions about what happened, why it happened, and what DCA should do about it. We look for pockets of opportunity hidden within the data, leveraging scale & insights across the entire business to provide tailored guidance at the Division, Region, and Office level.

Matt Thiel

Ally Since 2019 Vice President, Analytics & Revenue Programs

mthiel@dentalcarealliance.com

941.955.3150 (002309)

Communications & Culture

Partners with senior leaders and support center departments to craft and deliver key internal communications. Manages online reputation and responses to patient feedback received through Google and social media sites. Drives team member engagement through recognition, reward, and pulse survey strategies.

Kelly Stillman

Ally Since 2018 Vice President, Communications & Culture

kstillman@dentalcarealliance.com

941.955.3150 (001097)

Facilities & Real Estate

Collaborates with leadership to ensure a safe, clean, and comfortable facility in which to serve patients. We partner with the finest service providers to maintain the DCA assets while being good stewards of the budget.

Kenneth Ziff

Ally Since 2021

Vice President, Facilities & Real Estate

kziff@dentalcarealliance.com

941.718.9379

Human Resources

Assists DCA-affiliated offices with employee relations, payroll, and benefits.

Steve Duval

Ally Since 2014 Vice President, Human Resources sduval@dentalcarealliance.com

941.955.3150 (005001)

IT Systems

Develops world-class, cuttingedge information technology systems and positions our IT infrastructure, clinical systems and digital consumer strategies.

Joel Olivio

Ally Since 2010 Director of IS/IT jolivio@dentalcarealliance.com

941.955.3150 (00507)

IT Operations

Facilitate data availability for all interested departments; provide enterprise-wide reporting/data feeds internally and externally; validates of revenue data for affiliate systems; supports Revenue Cycle with AR management by means of process automation/oversight and data analysis; supports the IT Conversion Team with data needs for system conversions.

Nicole Chaulsett

Ally Since 1998

IT Operations Manager

nchaulsett@dentalcarealliance.com

941.955.3150 (007553)

Our world-class support team is there for our practices, supporting and empowering them to deliver exceptional care.

Insurance Plan Management

Credentials providers, negotiates and renegotiates contracted fees for all Health Plans to ensure the best possible reimbursement for services rendered.

Mike Cole

Ally Since 1999 Vice President, Insurance Plan Management mcole@dentalcarealliance.com

941.955.3150 (007246)

Legal & Compliance

Covers the entirety of our organization’s legal and compliance needs with a multidisciplined, cohesive approach.

David Quigley, Esq.

Ally Since 2012 General Counsel dquigley@dentalcarealliance.com

941.955.3150 (007552)

Marketing

Collaborates closely with our partners to execute sophisticated, forwardthinking strategic marketing plans developed for affiliated practices and brands to meet defined growth objectives, increase new patient flow, and improve patient retention.

Shawn Wherry

Ally Since 2006 Vice President, Marketing swherry@dentalcarealliance.com

941.955.3150 (007228)

Procurement

Our procurement team aggressively negotiates pricing and maintains relationships with the best manufacturers in the dental industry, to ensure all DCA-affiliated practices have access to the highest quality supplies at significant discounts.

Kevin Burke

Ally Since 2021 Director, Procurement kburke@dentalcarealliance.com

941.955.3150 (001112)

Revenue Cycle

Leads as a partner for AR, denial management, EFT/ERA cash posting and other revenue cycle initiatives.

David Neal

Ally Since 2018 Vice President, Revenue Cycle dneal@dentalcarealliance.com

941.955.3150 (007560)

Talent Acquisition & Retention

Identifies, screens, and hires the industry’s best candidates to fill open positions within the organization. Ensures engagement and provides recognition and other important support programs to promote an optimal workplace for DCA teams

Erika Williams

Ally Since 2022

ewilliams@dentalcarealliance.com

Tax & Process Automation

Establishes and implements tax policy and oversees tax compliance and planning for the organization.

Daniel J. Burke, CPA

Ally Since 2018 Vice President of Tax & Process Automation dburke@dentalcarealliance.com

941.955.3150 (007291)

Training & Development

Provides flexible and innovative learning and growth opportunities to support our commitment to employee development, partnership and enrichment.

Marie-Line Rigaud

Ally Since 2009 Director of Training & Organizational Development mrigaud@dentalcarealliance.com

305.274.2499 (008016)

DCA Support Directory

Aaron D’Amico 002300 Insurance Coordinator

Abby Frey –DA Training Specialist (507) 208-8770

Abrilla Sanchez – Staff Accountant

Alberto Suarez 009128 Contact Center Coordinator

Alesha Mistelske – Senior Staff Accountant

Alex Bardenhagen 009123 Sr. Contact Center Coordinator

Alex Gibson – Sr. Contact Center Coordinator

Alexandria Wise –Benefits Administrator and Employee Relations Specialist

Alice Ricciardi – Insurance Coordinator

Alyssa Duran – Insurance Coordinator

Amalia Trujillo – HR Coordinator

Amanda Jones – Insurance Coordinator - CBO

Amanda Newberry – Fee Schedule Analyst

Amber Altiero – Insurance Coordinator

Ana Atiles 008008 Sr. Payroll Specialist

Ana Cabiedes 008019 Claims Rep

Andrew Bartolone – Insurance Mail Coordinator

Andrew Clarke –VP, Business Development (978) 505-9092

Angela Giles – Revenue Cycle Manager

Annette Cason – Insurance Coordinator - CBO

Anthony Caiazzo 001086 Staff Accountant

April Cutler 007245 Staff Accountant

April Grinchenko 002307 Insurance Coordinator (Verifications)

April Rodmyre – Creative Director

April Snowden 009013 CSM Team

Ashley Mofford – Insurance Coordinator

Ashley Costello – Payroll Specialist

Ashley Polce – Refunds Clerk

Ashley Ratliff – Revenue Cycle Manager

Austin Hunter 007054 Business Development Coordinator

Autumn Rogers 007173 Insurance Data Specialist

Azure Larsen – Insurance Coordinator

Ben Sapkota – iCIMS Administrator

Berenice Quintero Hernandez 009144 Insurance Coordinator

Beth Vaniderstine 009016 CSM Team

Betsy Layhew 005004 Recruiter

Betty Guarino –Administrative Director - Northeast (Evolve Ext. 60001)

Blair Hohmeister – Sr. Staff Accountant

Bobbi Coil 002304 Lead Insurance Coordinator

Brian Peddie 007226 Technology & Accounting Policy Director

Bridget O’Neill –IT Operations SpecialistAffiliations (413) 237-1036

Brittnay Wade – Staff Accountant 2

Brittney Gibson – Senior Professional Recruiter

Brooklyn Smith – Director of Talent Acquisition

Bryan Weston 002421 Helpdesk Representative 1

C.J. Nocella 002409 IT Integration Manager (386) 986-0451

Caitlin Roboski 007282 Fee Schedule Analyst - Insurance

Carla Nesta 007257 Lead HR Coordinator

Carol Juliano 007231 Accounts Payable Coordinator

Caroline Ramsdell 001103 Staff Accountant

Caryn Ackerman 007247 Office Manager & Administrative Assistant (Russell Allen)

Chad Venters – Senior Professional Recruiter

Charles Sharp – Senior Professional Recruiter

Chase Statzer – Systems Administrator

Chelsea Mason 005007 HR Coordinator NE

Chelsea Thompson 007309 CBO Refund Specialist

Chris Scott 002417 Chief Information Officer

Christopher Raymond – Helpdesk Representative I

Christopher Ta 002412 Helpdesk Representative I

Christy Heald – Chief Development Officer

Cindy Tomblin 005009 HR Coordinator

Claudia Buchanan 001045 Buyer

Claudine Walters 007238 Integration Accounting Manager

Colleen Edel 003085 Doctor Administrator

Corinne Bennett – Patient Service Rep 2

Cory Ramos 002405 IT Integration Specialist (941) 374-5122

Craig Carroll – Help Desk Representative I

Craig Abramowitz,DDS –Executive Vice Chairman (201) 303-5648

Crystal Barron – Revenue Cycle Supervisor

Crystal Chouinard 007279 Delegated Credentialing Coordinator

Cyerra Mann – Senior Professional Recruiter

D.J. Schlehlein 002402 Systems Administrator

Dan Cayetano – IT Admin Developer

Danny Burke 007291 VP of Tax

Darnelle Gomez – Training Specialist

David Neal 007560 VP of Revenue Cycle

David Nichols 007542 Board Member (941) 809-5940

David Pegg –Chief Development Officer (610) 304-5029

David Quigley 007552 General Counsel & Compliance Officer

Deanna Franciotti – Patient Service Rep 2

Debbi Rassel 007272 DentRite Customer Service Supervisor

Debbie Wagner – AP Coordinator

Debbie Wise 007237 Executive Assistant (J. Rhodes, D. Hockel, J. Koziel, & M. Olan)

Debra Tanner – Staff Accountant 1

Debra Ziglar – Accounts Payable Coordinator

Denise Arechavaleta 008030 Director of Service Excellence (305) 710-7245

Donel Petrin 007547 Sr. IT Operations Specialist (941) 504-4124

Don Gallo, DMD 008034 Chief Clinical Officer (786) 972-0458

Dustin Edwards – Insurance Mail Coordinator

Eddie Parmenter 009201 IT Operations Specialist

Edna Kittendorf 002325 Accounts Payable Coordinator

Elizabeth (Beth) Bruns 007256 Accounts Payable Coordinator

Elizabeth Rodrigue – Senior Professional Recruiter

Elodie Sirulnick – Marketing Coordinator

Eric Jackson 002419 Network Telecom Analyst

Erica Woolard 001089 Director of Marketing Operations

Erika Williams – Chief Talent Officer

Erwin Goodwin 007290 Staff Accountant

Faye Lucchesi 002316 AP Coordinator

Florencia Real – Staff Accountant

Gabriela SmithFranco 007280 DentRite Customer Service

Genesis Medrano – Insurance Coordinator - CBO

Gerald Schmitt – Accounts Payable Coordinator

Grace Dragotta 007274 Director of Planning & Analysis

Greg Lindman 007294 IT Operations Specialist

Heather Brealey 002326 IT Operations Specialist

We are here for you!

with any member of the DCA Support Team with questions or needs.

DCA Support Directory

Jake Gaecke 002303 Senior Data Scientist

James Jean-Louis 001050 Buyer

James Nick 001095 Chief Revenue Officer (920) 265-4362

Jack Kourie – Staff Accountant 2

Jamie Esparza – Marketing Manager

Jamie Pruitt 007295 IT Operations Specialist

Janet Mota – Senior Professional Recruiter

Jasmine Kemplin – Benefits Coordinator

Jeff Koziel – President

Jeleany Mesa 008029 Payroll Specialist

Kelly Stillman 001097 VP, Communications & Culture (317) 741-8842

Kelsey Ellsworth – Assistant Course Developer

Kendra Bennett 001047 Human Resources Specialist

Kenneth Ziff 064049 Vice President, Facilities and Real Estate

Kevin Burke 001112 Procurement Director

Kim Bastien 001077 Insurance Coordinator

Kimberley DeNardo – Director of Real Estate and Facilities

Kourtney Smith – Marketing Manager

Kristin Davis – Digital Marketing Specialist

Lance Henry – Senior Professional Recruiter

Matt Martinez –M&A Associate (305) 613-9943

Matthew Thiel 002309 VP of Analytics & Review Programs (920) 209-2329

Megann Henderson – Benefits Coordinator

Megan Martin 007233 Assistant Accounting Manager

Megan Weigel – Provider Sourcer

Meghan Anderson 007240 Manager of Benefits and Compensation

Melanie Ahrens – CSM Team

Melissa Rothenbach 007298 Financial Analyst

Jenifer Woods

Lammi 002334 Collections

Jennifer Gomez 008014 Credentialing Coordinator

Jennifer Otto – Claims Specialist

Jennifer Seeds 010120 Consumer Experience Specialist

Jenny Gil 008026 Specialist

Jerry Rhodes 007557 Chief Executive Officer (484) 678-7466

Jessica Beverick –Insights & Engagement Specialist

Jessica Gay – Insurance Coordinator

Jessica Lylis – Staff Accountant 2

Jessica Savidge 007196 Associate General Counsel

Jody Annis 007241 IT Financial Analyst

Joel Olivio 002418 IT Technical Services Director (941) 348-9161

John Solis – Assistant Course Developer

Joseph Balmforth – Visual Production Director

Josh Maggard 001115 Digital Marketing Director

Juergen Mohr 007236 Sr. Staff Accountant

Julian Wilder 002406 Network/Telecom Analyst (941) 376-3746

Julie Johnson 007550 Legal and Compliance Coordinator

Karen Harper 001063 Marketing Operations Specialist

Karen Riley –Director of Talent Programs (410) 960-0540

Kate Wood 007297 Coupa Administrator

Karina Argotte 008028 Claims Rep

Kaycee Arthur – Staff Accountant 1

Kelly Knake – IT Operations Specialist

Kelly McCormick 007288 Accounts Payable Coordinator

Laquention Smith – Help Desk Representative I

Laura Cortes 009017 CSM Team

Laura Warren – Helpdesk Representative I

Lauren Johnson 007556 Project Manager (R/E Operations)

Lauren Mcleod – Program Manager, PPC

Leslie McCullough – Help Desk Representative

Leslie Williams 007244 Sr. Accounts Payable Coordinator

Linda Coller – Scheduling Coordinator

Lisa Altiero – Insurance Coordinator

Lisa Keith 009020 Contact Center Coordinator

Lisa Liquori 002332 Insurance Coordinator

Lisa Pallotto 007261 Affiliations Integration Specialist (Evolve Ext. 60009) (201) 739-2260

Lisa Soto 006110 Accounts Payable Coordinator

Livie Paret 007248 Corporate Tax Manager

Madison Martin – Staff Accountant 2

Madison Ramirez – HR Assistant

Maggie Crymer 002445 Sr. Contact Center Coordinator

Mandy Gast –VP, Business Development (904) 742-4684

Manuel Salmeron – Systems Administrator

Maria Gacek 009019 CSM Team

Marie Barillas – Insurance Coordinator

Marie-Line Rigaud 008016 Training & Organizational Development Director (786) 877-6080

Mariella Gomez 009015 Marketing (Main Street FL)

Marion Williams –Facilities Manager (941) 404-9277

Michael Calder –VP of Business Development (South Central) (720) 581-5668

Michael Duff 002308 Insurance Coordinator

Michael Schaaf Help Desk Representative I

Michael Tremba 002413 IT Help Desk

Michaela Muniz 002362 Director of Insurance Plan Management

Mike Chois – Senior Staff Accountant

Mike Cole 007246 VP of Insurance Plan Management/DentRite (727) 424-2990

Mike McGarigle 007292 Assistant Accounting Manager

Mitch Olan 007541 Executive Chairman (941) 809-5944

Molly Benz –DCA Brand Director 941-376-4501

Monica Chouinard 007281 Administrative Assistant (Credentialing/DentRite)

Nader Mityas – Sr. Systems Administrator

Neko Cruz – Insurance Coordinator

Nelly Garcia 007220 Accounting Clerk (Treasury)

Nicole Chaulsett 007553 IT Operations Manager (941) 650-4734

Nicole Soler 007289 IT Operations Specialist

Nicole Sutton –Lease Administrator (618) 741-7752

Ocli Cundins 008006 Business Support

Oscar Irazoque – Payroll Analyst

Paige Mckenzie – Staff Accountant 2

DCA Support Directory

Ryan Incognoli –M&A - Asst. Corporate Development

Ryan Murdock – University Relations Coordinator

Ryan Seelye – M&A Financial Analyst

Ryan Zeman –VP of Business Development (815) 793-3421

Sandra Balcerzak – Provider Sourcer

Sandy Goding 007281 Accounts Payable Coordinator

Samantha Manrique – Marketing Coordinator

Samuel Michel – Senior Professional Recruiter

Sarah Rios – Marketing Coordinator

Savanna Beasley – Marketing Coordinator

Savannah Newbanks 002422 IT Integration Coordinator

Scott Gehrke – SQL Developer/Admin

Chin – Assistant Course Developer

Steven

Suzann

Talia Pandolfi 007222

Thomas Bennett –

Tirita

Traci Dunn 007242

Tracy

Travis

Vickie Arthur 007250 Accounting Clerk (Treasury)

William Cole – Insurance Coordinator

William Sizemore 001073

Yousy Jimenez 008001

Zayda Trujillo 008021

DCA Supported Practices

Arizona

Cordon Orthodontics, Cave Creek

East Valley Implant and Periodontal Center

Mesa

Scottsdale

Phoenix

Precision Dental, Gilbert

Arkansas

Arkansas Maxillofacial

Surgery

Little Rock

Bryant

Ashcraft Orthodontics

Little Rock

Jacksonville

Colorado

Colorado Springs Oral

Surgery

Colorado Springs North

Colorado Springs South

Pueblo

Red Rocks Endodontics

Lakewood

Wheat Ridge

Connecticut

Huntington Family Dental Group, Shelton

Lighthouse Dental Care, Stratford

Long Wharf Dental Group, New Haven

Premier Dental of Connecticut

Danbury

Fairfield

Farmington Valley

Hartford

Delaware

New Castle Dental Associates

Florida

Advanced Dental Care for Kids

Bradenton

Advanced Dental Care

Bradenton

Brandon

Citrus Park, Tampa

Clearwater, Largo

Designer Smiles, Orlando

Englewood

Lakewood Ranch, Bradenton

Manatee Dental at College Park, Bradenton

Manatee Dental of East

Bradenton

Mandarin, Jacksonville

Mount Dora

Ocala

Oceans Dental Group, Palm

Coast

Ocoee

Orange Avenue Dentistry, Orlando

Orange City

Orlando

Pembroke Pines

Quail Meadows, Ocala

RDV at Sportsplex, Orlando

Riverview

Rockledge

Dental Sarasota

Sarasota East

Shady Road, Ocala

Sweetwater Smiles, Longwood

Tampa

Temple Terrace

Advanced Dentistry South Florida

Anastasia Dental Associates, St. Augustine

Argyle Dental Center, Jacksonville

Boynton Oral & Maxillofacial Surgery & Implant Center

Dental Associates of Florida

Bartow

Brooksville

Central Brandon

Lakeland

Lutz

Plant City

Sun City

Tampa

Walding & Associates, Lakeland

Winter Haven

Dental Specialty Center

Aventura

Baptist, Miami

Cape Coral

Cutler Bay

Forest Hill, West Palm Beach

Fort Myers

Homestead

Jupiter

Miami Beach

Naples

Palmetto Center for Dental

Specialties

Sunrise Center for Dental

Specialties

Florida Dental Centers

Bradenton

Clearwater

Largo

Pinellas Park

St. Petersburg

Imray & Gesek

Baymeadows, Jacksonville

Orange Park

Park Street, Jacksonville

Main Street Children’s

Dentistry & Orthodontics

Aventura

Baptist Medical Plaza, Miami

Cape ClermontCoral

Fort Myers

Homestead

Jupiter

Kendall, Miami

London Square, Miami

Miami Beach

Miami Lakes

Naples

Orange City

Palmetto Bay

Palmetto Hospital, Hialeah

Plantation

South Broward, Cooper City

Waterford Lakes, Orlando

Wellington, Royal Palm Beach

Winter Park

Miami Center for Cosmetic & Implant

Dentistry

Pediatric Dental Associates, Miami

Tioga Dental & Orthodontics

Celebration Pointe

Gainesville

Towncare Dental

Altamonte Springs

Bonita Springs

Cape ClermontCoral

Cooper City

Cutler DentalBayAssociates of Hollywood

Dental Associates of Kendall

Dental Center at Aventura

Dental Center at Baptist, Miami

Forest Hill, West Palm Beach

Fort Lauderdale

Ft. HialehMyersSquare

Homestead

Jupiter Dental Group

Lauderhill

London Square, Miami

Miami Beach Dental Center

Naples

Naples Center for Cosmetic

Dentistry

Palm Dental Center, Hialeah

Pinecrest, Miami

Plantation Dental Services

Sunrise Dental Group, Plantation

Superior Dental, Plantation

West Kendall, Miami

Winter Park

Georgia Buford Family Dentistry

Dental One Associates

College Park

Drs. Grant & Conger, Dalton

Eagles Landing, Stockbridge

Fayetteville

Kennesaw

Marietta

Toco Hills, Atlanta

Imagix Dental

Alpharetta

Dental Professionals of Vinings, Atlanta

Hickory Flat Dental, Woodstock

Johns Creek Dental, Suwanee

Legacy Pediatric Dental & Orthodontics, Kennesaw

Norcross

Roswell

Suwanee

North Point Periodontics & Dental Implants, Alpharetta

Northside Oral Surgery, Dunwoody

Patrick Toms DMD, Gainesville

Quality Orthodontic Care

Alpharetta

Johns Creek

Town Center Dental, Suwanee

Illinois

East Village Dental Centre, Chicago

Evanston Dental Associates, Evanston

Forever Family Dental of New Lenox

Maple Shade Dental

Camp Crossing, East Peoria

East Peoria

Peoria, Dunlap

The Foehr Group, Bloomington

Indiana

Brace Yourself

Orthodontics

Elkhart

South Bend

The Dental Center

Goshen

Granger

Mishawaka

Plymouth

South Bend (Adult)

South Bend (Pedo)

Warsaw

Wadas Dental Center

Crown Point

Munster

Maryland

College Park Dental

Dental One Associates

Annapolis

Belair, Abingdon

Beltway, ColumbiaBaltimore

Cross Keys, Baltimore

Drs. Lasher and Harriman, Waldorf

Frederick

Oxon Hill

Steeplechase, Capitol Heights

Valley Dental Associates, Owings Mills

Westminster

Dr. Mark Greenstein, Clinton

Greater Maryland Oral Surgery

Frederick

Gaithersburg

Silver Spring

Main Street Children’s Dentistry & Orthodontics

Elkton

Forest Hill

Glen Burnie

Havre de Grace

Perring Parkway, Baltimore

Naylors Court Dental Partners, Pikesville

Massachusetts

Baystate Dental

Belchertown

Chicopee

Greenfield

Harrison

Holyoke

Ludlow

Northampton

Springfield

Sturbridge

West WestfieldSpringfield

Wilbraham

Children’s Dentistry of Chicopee

Michigan

Contemporary Dentistry

Borson Family Dentistry, Berkley

Canton

Dearborn

East Lansing

Family Dental Group, Flint

DCA Supported Practices

Gentle Dental

Grand River Avenue, Detroit

Gratiot Avenue, Detroit

New Baltimore

Shelby Township

St. Clair Shores

Warren

Westland

RON Dental

Best Braces

Okemos Smiles

Summit Woods

Taylor Smile

Wellspring

Willow Wood

Minnesota

Lake Minnetonka Dental, Wayzata

Shamblott Family Dentistry

Hopkins St. Paul

New AmericanJerseyDental Center, Union

Dental Arts of South Jersey, Voorhees

Dental Solutions

Blackwood

Deptford

Voorhees

Diamond Spring Dental Associates, Denville

Garden State Dental

East Brunswick

Newark

Roselle Park

Toms River

Kidzdent, Old Bridge

Midland Park Family

Dentistry

Old Bridge Family Dental

Pediatric Dentistry & Orthodontics of Midland Park

Thurm Dental Group

Ridgewood Oral & Maxillofacial Surgery

Glen Rock

Ramsey

New York

Cooper Perodontics & Implantology, Roslyn

Dentists’ Office of the

Hudson Valley, Lake Katrine

Dolson Avenue Dental, Middletown

Family Dental Group

Brewster

Fishkill

Jefferson Valley

Farber Center for Periodontics & Dental

Implants

Hauppauge

Medford

Helfner Family Dental, Commack

Jutkowitz Periodontics & Implantology

Manhattan

Roslyn Heights

Kids Family Dental

Long Island Dental Specialty, Huntington

Mascolo Dental East Northport Long Island

New York City

Nevid Dental, Pawling

PDA Dental, New York City

Ramapo Dental Care, Suffern

Richard L. Rausch, DDS, New

York City

Saw Mill Dental, Yonkers

Dr. Alan Sezer, Roslyn

Ohio

Eckels Orthodontics, Marietta

Pennsylvania

Bryn Mawr Dental Associates

Dental Solutions

13th Street, Philadelphia

Bala Cynwyd

Cedarbrook, Wyncote

Grant Avenue, Philadelphia

Jenkintown

Market Street, Philadelphia

Media

Roxborough, Philadelphia

Stoney Creek, Springfield Upper Darby

Gentle Dental

Allentown

Blue Bell

Collingdale

Haverford

Oregon Avenue, Philadelphia Springfield

Thorndale

West Chester

Tennessee

Murfreesboro Oral Surgery

Texas

Alsbury Dental, Burleson

Austin Children’s Dentistry & Orthodontics

Austin

Avery Ranch, Austin

Hutto

Leander

Round Rock

Bright Smiles Family Dentistry

Marble Falls

Pflugerville

Burleson Pediatric Dentistry

Grapevine Dental

Lifeway Dental, Alvarado

Made Ya Smile

Cypress

Eldridge Lakes

Friendswood

Katy

Kingwood

Pearland

Rayford Crossing

Rosenberg

Sienna Plantation

Spring Cypress

Sugar Land

West Eight Crossing

Woodlands

Orthodontics by Birth & Fletcher

Arlington

Burleson

Fort Worth

Keller

Randol Mill Family Dentistry, Arlington

South Texas Orthodontics

La Cantera

Northwest – Tezel

San Antonio

Schertz

Stone Oak

Virginia

Atlas Walk Dental, Gainesville

Ballston Dental Arts, Arlington

Cosmetic Dental Associates of Burke

Cross, Lavinder, Quinn & Park Family Dentistry

Daleville

Roanoke

Vinton

Dental Associates of Northern Virginia

Alexandria

City of Falls Church

Fair Oaks, Fairfax

Pinecrest

Potomac

Skyline, Falls Church

Tyson’s Corner, Vienna

Dental Care of Alexandria & McLean

Alexandria

McLean

Dental One Associates

Fairfax

Fredericksburg

Manassas

Springfield

Woodbridge

Woodson Square, Fairfax

Dental Specialty Centers of Virginia

Chesapeake

Virginia Beach

Drs. Delgado & Kuzmik

Alexandria

Vienna, Tyson’s Corner

Elite Dental Group

Arlington

Virginia Dental Center Cosmetic & Family Dentistry

Klar Voorhees Orthodontics

Courthouse, Virginia Beach

Edinburgh, Chesapeake

Greenbrier, Chesapeake

Hilltop, Virginia Beach

Kempsville, Virginia Beach

Suffolk

Konikoff Dental Associates

Battlefield Boulevard

Chesapeake

Cedar Road, Chesapeake

Edinburgh, Chesapeake

General Booth, Virginia Beach

Harbour View, Suffolk

Konikoff Kids, Virginia Beach

Little Neck, Virginia Beach

Lynnhaven, Virginia Beach

Shore Drive, Virginia Beach

Volvo Parkway, Chesapeake

Northern Virginia Oral Maxillofacial Surgery

Associates

Annandale

Manassas

Woodbridge

Pediatric Dental Care, Fairfax

Rye Smiles for Life, Fairfax

Silver Line Smiles, McLean

Smiles at Fairfax Corner, Fairfax

Taheri Dental Group

Manassas

Woodbridge

Virginia Smiles

Fredericksburg

North Fredericksburg

Stafford

Spotsylvania

West Virginia

Eckels Orthodontics

Parkersburg

Ripley

Wisconsin

Modern Dental

Apple Town Dental Care, Appleton

Castle Rock Dental, Mauston

Dental Design Studio, Oshkosh

Dental Health Center of Stevens Point

Floros Family Dentistry, Fond du Lac

MKE Family & Implant Dentistry, Milwaukee

Lakeview Complete Family Dental, Manitowoc

Mauthe & Associates, Fond du Lac

Omro Dentistry, Omro

Oshkosh Family Dentistry, Oshkosh

Paradise Dental Professionals, West Bend

The Art of Modern Dentistry, New Berlin

Westside Dental, Sun Prairie

Willow Bay Dental, Green Bay

Racine Dental

Lake Geneva

Racine

Quick Reference Department Contact Information

Accounts Payable accountspayablesupport@dentalcarealliance.com

Analytics analytics@dentalcarealliance.com

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(941) 359-8492

Business Development partnerships@dentalcarealliance.com

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Human Resources supportcenterHR@dentalcarealliance.com (941) 306-1823

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Insurance Fee Schedules feeschedules@dentalcarealliance.com

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Marketing dcamarketing@dentalcarealliance.com

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Patient Satisfaction patientsatisfaction@dentalcarealliance.com (941) 216-1983

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Support Services IT, LMS, Schedule Changes 002400 support@dentalcarealliance.com

(941) 552-2400

Celebrating

Milestone Service Anniversaries in 2023 Decades of Delivering Exceptional Patient Care

Celebrating 10 Years: Allies Since 2013

Elsa Galan

Patient Service Rep, Dental Center of Kendall

Jenny Ruiz

Hygienist, Miami Beach Dental Center

Dunia Noda

Marketing Coordinator, All SEFL Locations

Kim Williams

Dental Assistant, Towncare Dental of Bonita

Springs

Alex Cardounel

Dental Director, Clinical Operations

William Posner

Endodontist, Towncare Dental of London

Square

Crystal Myrick

Office Manager, Main Street Children’s Dentistry and Orthodontics of Jupiter

Maria Pena

Dentist, Miami Beach Dental Center

Mayelin Hinde

Treatment Counselor, Main Street Children’s

Dentistry and Orthodontics of Wellington

Ellen Goldberg

Dental Assistant, Main Street Children’s Dentistry and Orthodontics of Wellington

Jan Ziegler

Dentist, Miami Center for Cosmetic & Implant

Dentistry

Ryan Ziegler

Dentist, Miami Center for Cosmetic & Implant

Dentistry

Gonzalo Barrantes

Dentist, Miami Center for Cosmetic & Implant

Dentistry

Tania Torres

Dental Assistant, Towncare Dental of London

Square

Karina Argotte

AR/Claims Specialist

Laritza Reyes

Office Manager, Towncare Dental of Pinecrest

Jessica Bradley

Dental Assistant, Main Street Children’s

Dentistry and Orthodontics of Cape Coral

Kimberly Wood

Dental Assistant, Advanced Dental Care of Temple Terrace

Karen Harper

Marketing Coordinator

Heather Shock

Hygienist, The Dental Center of Mishawaka

Phillip Davidson

Dentist, Dental One Associates of College Park

Stacey Franklin

Office Supervisor, The Dental Center of South Bend (Pediatric Care)

Wannie Davis

Patient Service Rep, Manatee Dental of East Bradenton

Aurea Kemp

Dental Assistant, Dental One Associates of Woodbridge

Heather Norris

Dental Assistant, Naylors Court Dental Center

Amy Kush

Dental Assistant, The Dental Center of South Bend (Pediatric Care)

Jamil Ghatasheh

Lab Technician, Gentle Dental of Westland

Edward Parmenter

IT Operations

Pedro Perez

Dentist, Dental One Associates Eagles Landing

Cecilia Drummond

Hygienist, The Dental Center of South Bend (Pediatric Care)

Stephanie McMath

Credentialing Manager, Insurance Plan Management

Nicole Miskin

Hygienist, The Dental Center of Mishawaka

Trinh Phan Tran

Dental Assistant, Cosmetic Dental Associates of Burke

Heather Smith

Office Manager, Advanced Dental Care of Shady Road

Ashley Kirkendall

Hygienist, Advanced Dental Care of Quail Meadows

Heather Darago

Dental Assistant, Dental One Associates of Waldorf

Trisha Enser

Office Manager, Family Dental Group

Diana Torres

Patient Service Rep, Advanced Dental Care of Tampa

Nelly Fadel

Hygienist, Towncare Dental of Cutler Bay

Alex Bardenhagen

Scheduling Coordinator

Ana Atiles

Sr. Payroll Specialist

Arlene Cruz

Dental Assistan, Towncare Dental of West

Kendall

Alejandro Milo

Office Manager, Main Street Children’s

Dentistry and Orthodontics of Fort Myers

Dawna Ebaugh

Dental Assistan, Advanced Dental Care of Englewood

Randi Ho

Hygienist, Advanced Dental Care of Pembroke

Pines

Cory Ramos

IT Integration Specialist

Briana Archie

Dental Assistant, Gentle Dental of West Chester

Meredith Hollister

Dental Assistant, Oceans Dental Group

Marta Fornes

Dental Assistant, Main Street Children’s

Dentistry and Orthodontics of Wellington

Maidelyn Armas

Dental Assistant, Advanced Dental Care of Shady Road

Shondra Rumph

Dental Assistant, Imagix Legacy Pediatrics

Mae Byrd

Hygienist, Imagix Family Dentistry of Vinings

Mary Millkey

Pedodontist, Imagix Legacy Pediatrics

Denivea Strozier

Dental Assistant, Imagix Dental of Suwanee

George Policastro Dentist, Imagix Dental of Roswell

Doug Pyser

Dentist, Towncare Dental of Fort Lauderdale

Ashley Tinker

Office Manager, Marcus Dental Care, PLLC

Jessica Bowen

Orthodontist, Solutions - Grant Ave

Aster Negash

Dental Assistant, DANV Tysons Corner

Satish Marisiddaiah

Dentist, Dental Solutions - Market St

Katarina Palmerini

Patient Service Rep, Family Dental GroupBrewster

Timothy Kanoc

Office Manager, Dental Solutions - Market St

Jessica Cruz

Dental Assistant, Family Dental GroupBrewster

June Whitehead

Patient Service Rep, American Dental CenterUnion

Julie Chan

Hygienist, Cosmetic Dental Associates of Burke

Dominique Bell

Patient Service Rep, College Park Dental

Wajma Bakhtiari

Dental Assistant, DANV Fair Oaks

Janhavi Gaikwad

Hygienist, Premier Dental of ConnecticutDanbury

Julia Donohue

Dental Assistant, Gentle Dental of Blue Bell

Anthony Salvato

Dentist, Premier Dental of ConnecticutDanbury

Gregory Lehnes

Prosthodontist, Dental Arts of South Jersey

Courtney Gesner

Hygienist, Lighthouse Dental Care

Jessica Rodriguez

Dental Assistant, Smiles at Fairfax CornerRayek

Barbara Simmons

Dental Assistant, Dental Associates of Florida - Brandon

Monica Richey

Regional Manager - Florida West

Michele Sigler-Torres

Hygienist, Dental Associates of Florida - Sun City

Rebecca Durbin

Hygienist, Konikoff Dental Associates Cedar Rd

Jessica Riggs

Hygienist, Konikoff Dental Associates Volvo Parkway

Chelsea Hall

Hygienist, Konikoff Dental Associates Little Neck

Jamie Reynolds

Hygienist, Konikoff Dental Associates Cedar Rd

Robin Bland

Dental Assistant, Konikoff Dental Associates

Lynnhaven Pedo

Michael Tillery

Lab Technician, Konikoff Dental Associates

Battlefield Boulevard

Mary Anne Tillman

Lab Technician, Konikoff Dental Associates

General Booth

Patricia Glisson

Patient Service Rep, Tioga Dental

Nyeree Karamanlian

Hygiene Supervisor, Tioga Dental

Patrick Holmes

Orthodontist, Klar Voorhees - Kempsville

Ashley Davis

Dental Assistant, Eckels OrthodonticsParkersburg

Rebecca Escher

Patient Service Rep, Town Center Dental

Brittany May

Marketing Manager, MYS Corporate

Amber Lopez

Office Supervisor, Made Ya Smile Friendswood

Karina Mendoza

Dental Assistant, Made Ya Smile Kingwood

Irais Mendoza

Dental Assistant, Made Ya Smile Spring Cypress

Najib Adi

Dentist, Atlas Walk Dental Center

Sarah Adi

Dental Assistant, Atlas Walk Dental Center

Lisa Alexander

Office Supervisor, Colorado Springs Oral Surgery South

Cynthia Ostrom

Patient Service Rep, Colorado Springs Oral Surgery South

Sheila Holmberg

Dental Assistant, Quality Orthodontic Care Center Alpharetta

Miranda Borrego

Treatment Counselor, Austin Children’s Dentistry - Leander

Stephanie Romero

Hygienist, East Valley Implant and Periodontal Mesa

Joseph Capps

Periodontist, East Valley Implant and Periodontal Scottsdale

Jennifer Peters

Treatment Counselor, South Texas

Orthodontics La Cantera

Yesenia Ortiz

Dental Assistant, Ridgewood Oral Surgery - Glen Rock

Savana Taylor

Dental Assistant, Grapevine Dental

Najla Mourad

Dental Assistant, Dental Care of McLean

Nancy Abrams

Office Supervisor, Bright Smiles Family

Dentistry - Pflugerville

David Smith

Dentist, Apple Town Dental Care

Kristin Stortz

Dental Assistant, Floros Family Dentistry

Linda Ruddy

Hygienist, Floros Family Dentistry

Karina Schraufnagel

Dental Assistant, Mauthe & Associates

Casey Floros

Dentist, Floros Family Dentistry

Michelle Simonis

Dental Assistant, Dental Health Center of Stevens Point

Melissa Rhodes

Office Supervisor, Midland Park Family Dentistry

Caroline Castro

Patient Service Rep, Children’s Dentistry of Chicopee

Supreeth Veeranna

Pedodontist, Children’s Dentistry of Chicopee

Santhosh Veeranna

Pedodontist, Children’s Dentistry of Chicopee

Brittany Tovar

Patient Service Rep, Burleson Pediatric

Erika Flores

Dental Assistant, Burleson Pediatric

Kristin Curro-Mateer

Dentist, Helfner Dental

Christopher Walton

Pedodontist, Burleson Pediatric

Caitlin Tompkins

Hygienist, Nevid Dental

Arthur Cosden

Dentist, Nevid Dental

Laura Teasley

Patient Service Rep, Murfreesboro Oral Surgery

Sirine Jrab

Office Supervisor, Contemporary Dentistry of Dearborn

Zeinab Kleit

Patient Service Rep, Contemporary Dentistry of Canton

Caitlyn Santangelo

Hygienist, Mascolo Dental

Stephanie Peak-Yancy

Dental Assistant, Alsbury Dental

Rachel Lafollette

Patient Service Rep, Roanoke (CLQP)

Carla Fessler

Patient Service Rep, VA Smiles - Fredericksburg

Ashkan Yousefi

Dentist, VA Smiles - North Fredericksburg

Amanda Jucks

Hygienist, KidZdent

Sameh Azab

Dentist, Racine Dental Group - Racine

Claire Endres

Hygienist, Racine Dental Group - Racine

Michele Brohmer

Patient Service Rep, Racine Dental Group

Lisa Kaprelian

Dental Assistant, Racine Dental Group - Racine

Rebecca Larsen

Patient Service Rep, Racine Dental Group

Shayna Uttech

Hygienist, Racine Dental Group - Racine

Thea Mcdermott

Hygienist, Racine Dental Group - Racine

Krista Cocroft

Dental Assistant, Racine Dental Group - Racine

Celebrating 15 Years: Allies Since 2008

Jenique Amador

Dental Assistant, Naples Center for Cosmetic

Dentistry

Yanely Gonzalez

Treatment Counselor, Dental Center of Kendall

Matthew Freedman

Dental Director, Main Street Children’s

Dentistry and Orthodontics of Fort Myers

Nancy Vickers

Treatment Counselor, Main Street Children’s

Dentistry and Orthodontics of Winter Park

Vanessa Serize

Patient Service Rep Lead, Dental Specialty

Center of Kendall

Ines Aparicio

Dental Assistant, Dental Associates of Hollywood

Daimy Cagigas

Hygienist, Towncare Dental Associates of Homestead

Yeni Carvajal Leiva

Dental Assistant, Advanced Dental Care of Tampa

Kristen Duncan

Treatment Counselor, Gentle Dental of St. Clair

Shores

Megan Miller

Dental Assistant, Dental One Associates of Westminster

Patricia Clemons

Dental Assistant, Dental One Associates of College Park

Donna Witan

Dental Assistant, Gentle Dental of St. Clair

Shores

Jessica Wager

Dental Assistant, Advanced Dental Care of Mount Dora

Thuylinh Huynh

Orthodontist, Main Street Children’s Dentistry and Orthodontics of Glen Burnie

Ranjan Patel

Dental Assistant, Dental One Associates of Fayetteville

Johanna McCloskey

Patient Service Rep, Main Street Children’s

Dentistry and Orthodontics of Glen Burnie

Saeid Zeiaei-Nafchi

Dentist, Dental One Associates of Woodbridge

Silvija Valleru

Dentist, Dental One Associates of Woodbridge

Mosenpherg Oboute

Hygienist, Dental Associates of Florida - Lutz

James Douglas

Dentist, The Dental Center of Goshen

Julie Brummett

Hygienist, The Dental Center of Granger

Cristina Ballenger

Hygienist, Advanced Dental Care of Ocala

John Fleming

Orthodontist, Imagix Dental of Alpharetta

Winston Lee

Dentist, Imagix Dental of Hickory Flat

Charles Moore

Dentist, Imagix Dental of Suwanee

Anh Nguyen

Hygienist, DANV Pinecrest

Francis Avila

Dental Assistant, American Dental Center - Union

Lilieth Harrison

Dental Assistant, Dental Solutions - Upper

Darby

Wendy Severich

Patient Service Rep, Northern Virginia Oral Maxillofacial Surgery Associates - Woodbridge

Jacqualyn Harris

Hygienist, Dental Associates of Northern Virginia - Fair Oaks

Christine Torrie

Patient Service Rep, Thurm Dental Group

Orbelina Acosta

Dental Assistant, Garden State Dental - Newark

Emily Rothamel

Billing Office Mgr, DANV Central Billing Office

Laura Poltrack

Dental Assistant, Huntington Dental Group

Michelle Boucher

Hygienist, Premier Dental of Connecticut - West Hartford

Marguerite Eschner

Billing Supervisor, NY Central Billing Office

Jennifer LiPuma-Solis

Hygienist, Konikoff Dental Associates Cedar Rd

Jennifer Seeds

Consumer Exp Special, Operations

Kunlaya Younkin

Hygienist, Konikoff Dental Associates Cedar Rd

Heather McGinness

Hygienist, Konikoff Dental Associates

Edinburgh

Mason Campbell

Dentist, Konikoff Dental Associates Lynnhaven

Jennifer Cantu

Hygienist, Konikoff Dental Associates

Lynnhaven

Seema Chawla

Dentist, Konikoff Dental Associates Volvo

Parkway

Darnelle Gomez

Training Specialist

Joshua Miranda

Dentist, Konikoff Dental Associates Lynnhaven

Lisa Montanez

Office Manager, Argyle Practice Management

Jessica Burke

Patient Service Rep, Klar Voorhees - Kempsville

Anna Braziel

Patient Service Rep, Birth and Fletcher

Orthodontics - Keller

Ana Aguayo

Patient Service Rep, Birth and Fletcher

Orthodontics - Keller

Maritza Garcia

Dental Assistant, Birth and Fletcher

Orthodontics - Arlington

Allison Bushong

Dental Assistant, Pediatric Dentistry and Orthodontics Center Midland Park

Jennifer Perez

Dental Assistant, Pediatric Dentistry and Orthodontics Center Midland Park

Jennifer Weimer

Lab Technician, Brace Yourself Orthodontics

Elkhart

Dawn Welch

Patient Service Rep, Quality Orthodontic Care

Center Alpharetta

Tresure Goates

Patient Service Rep, Precision Dental Center

Nancy Amundson

Hygienist, Westside Dental

Kerry Webb

Patient Service Rep, Midland Park Family

Dentistry

Jaclyn Burch

Office Manager, Old Bridge Dental

Jannan Naura

Hygienist, Contemporary Dentistry of Canton

Cheyenne Kraft

Dental Assistant, Advanced Dentistry of South Florida Delray Beach

Cynthia Maldonado

Patient Service Rep, VA Smiles - Fredericksburg

Nicole Chovan

Office Manager, Racine Dental Group - Racine

Stephanie Vorwald

Hygienist, Racine Dental Group - Racine

Celebrating 20 Years: Allies Since 2003

Margarita Babun

Hygienist, Dental Center of Kendall

Ingrid Pulido

Hygienist, Dental Center of Kendall

Denise Arechavaleta

VP Continuous Improvement, Support Operations

Alexandra Falcon

Hygienist, Towncare Dental of Cooper City

Guillermina Suarez-Daza

Dental Assistant, Main Street

Orthodontics of Kendall

Kami Morris

Office Supervisor, Main Street

Orthodontics at Baptist Medical Plaza

Maria Collantes

Dental Assistant, Dental Specialty

Center of Kendall

Enrico Bautista

Dentist, Sunrise Dental Group

Nancy Dorsch

Hygienist, Dental One Associates

at Belair

Andrew In

Dentist, Gentle Dental of Thorndale

Doris Fenker

Dental Assistant, Dental One Associates of Westminster

Kinta Wilson

Patient Service Rep, Valley Dental Associates

Deborah Connelly

Patient Service Rep, Dental One Associates of Westminster

Alana Owens

Office Manager, Dental One Associates of Kennesaw

Michele Green

Patient Service Rep, Dental One Associates of Westminster

Dana Bermudez

Office Manager, Imagix Family Dentistry of Vinings

Gladys Tamayo Moreno

Dental Assistant, Family Dental Group - Fishkill

Michele Nowlen

Dental Assistant, Thurm Dental Group

Celine Blasavage

Hygienist, Premier Dental of Connecticut - West Hartford

Michael Aiello

Dentist, Garden State Dental - Toms River

Majid Haghighiyan

Dentist, College Park Dental - College Park

Sonia Rodriguez

Office Manager, Premier Dental of Connecticut - Fairfield

Stacie Colazzo

Dental Assistant, New Castle Dental Associates

Pamela Walding

Office Manager, Dental Associates of FloridaLakeland South (W&A)

Donna Lewis

Hygienist, Konikoff Dental Associates General

Booth

Angela Mazzio

Office Manager, Konikoff Dental Associates

Lynnhaven

Jenny Bozman

Dentist, Konikoff Dental Associates Cedar Rd

Tina Horne

Lab Technician, Konikoff Dental Associates

Lynnhaven

Christina Terranova

Office Manager, Dolson Ave Dental

Eric Waldman

Dentist, Dolson Ave Dental

Jennifer Church

Office Manager, Klar Voorhees - Kempsville

Virginia Powers

Patient Service Rep, Eckels OrthodonticsParkersburg

Hannah Thomas

Patient Service Rep, Birth and Fletcher

Orthodontics - Burleson

Brett Lee

Office Supervisor, East Valley Implant and Periodontal Mesa

Todd Jorgenson

Dental Director - Arizona, East Valley Implant and Periodontal Mesa

Suzanne Bowman

Hygienist, Anastasia Dental Associates

Kathleen Smith

Dental Assistant, Greater Maryland Oral Surgery - Gaithersburg

Ashlee Dishmon

Hygienist, Dental Design Studio

Helen Courtney

Hygienist, Helfner Dental

Barbara Mooney

Hygienist, Bryn Mawr Dental

Ronda Spivey

Office Manager, Murfreesboro Oral Surgery

Sasikala Karthaka

Hygienist, Florida Dental Centers - Pinellas Park

Sonia Mkachar

Patient Service Rep, Contemporary Dentistry of Dearborn

Patricia Gerbert

Dental Assistant, Contemporary Dentistry of Canton

Griffin Cross

Dentist, Roanoke (CLQP)

Linda Cunha

Hygienist, KidZdent

Mary Ellen Di Guilio

Dental Assistant, KidZdent

Sherrie Winiavski

Patient Service Rep, KidZdent

Paul Elcano

Dentist, Racine Dental Group - Racine

Vicki Mathe

Dental Assistant, Racine Dental Group - Racine

Celebrating 25 Years: Allies Since 1998

Maria Calderon

Dental Assistant, Dental Specialty Center of Kendall

Eunice Lopez

Office Manager, Dental Associates of Hollywood

Karen Carrion

Dental Assistant, Main Street Children’s

Dentistry at Palmetto Hospital

Rhonda Anderson

Patient Service Rep, The Dental Center of South Bend (Pediatric Care)

Nicole Chaulsett

Manager IT Operations

Barbara Nelson

Patient Service Rep, Drs. Grant & Conger

Jeanette Sabur

Dentist, Dental One Associates of College Park

Melissa McGibney

Accounts Receivable Manager, RegionMidAtlantic

Karen Alexander

Patient Service Rep, Drs. Grant & Conger

Michelle Williams

Dental Assistant, Dental One Associates at Beltway

Kelly Ann Mayberry

Patient Service Rep, Superior Dental

Larry Grant

Dentist, Drs. Grant & Conger

Robyn Capraro

Patient Service Rep, Ramapo Dental Care

Vincent Ayuko

Dentist, Family Dental Group - Brewster

Jacquelyn Hoang-Nguyen

Dentist, College Park Dental - College Park

Mahin Kaveh

Hygienist, DANV Skyline

Karen Cumbia

Dental Assistant, DANV Potomac

Theadora Harris

Dental Assistant, DANV Falls Church

Mary Richmond

Dental Assistant, Dental Associates of FloridaLakeland South (W&A)

Renee Woods

Dental Assistant, Dolson Ave Dental

Gwen Dilillo

Hygienist, Dolson Ave Dental

Amber Awe

Office Supervisor, Birth and Fletcher

Orthodontics - Burleson

Mario Ramos

Pedodontist, Pediatric Dentistry and Orthodontics Center Midland Park

Carmine Russo

Orthodontist, Pediatric Dentistry and Orthodontics Center Midland Park

Roxana Justiniano

Dental Assistant, Pediatric Dentistry and Orthodontics Center Midland Park

Melinda Sall

Dental Assistant, Boynton Beach Oral Surgery

Billie Lewis

Hygienist, Anastasia Dental Associates

John Schehl

Dentist, Dental Care of McLean

Amber Kennedy

Dental Assistant, Dr. Steven Rasner - Vineland Nader Bazzi

Dentist, Contemporary Dentistry of Canton

Martha Mccarthy

Office Manager, Roanoke (CLQP)

Brenda Overfelt

Hygienist, Roanoke (CLQP)

Frederick Coots

Dentist, Roanoke (CLQP)

Phyllis Hammel

Dental Assistant, KidZdent

Anne Spaulding

Dental Assistant, Racine Dental Group - Racine

Cathy Yuhas

Patient Service Rep, Racine Dental Group

Alan Sezer

Prosthodontist, Sezer - Roslyn

Laura Zamagne

Dental Assistant, Racine Dental Group - Racine

Celebrating 30 Years: Allies Since 1993

Ileana Sosa Pardo

Hygienist, Dental Center of Kendall

Donel Petrin

Practice System Manager

Irina Goldshteyn

Hygienist, Lighthouse Dental Care

Afsaneh Nikzad

Dental Assistant, DANV Fair Oaks

Harvey Eber

Dentist, Advanced Dental Care Mandarin

Wendy Steward

Hygiene Clinical Director, KDA Hygiene Coaching

Ellen Johnston

Lab Technician, Ashcraft Orthodontics Little Rock

Ronald Preachers

Buyer, Support Operations

Scott Schoen

Oral Surgery, Arkansas Maxillofacial Surgery

Little Rock

Shawn Donahue

Office Supervisor, Dental Health Center of Stevens Point

Ignacio Hernandez

Lab Manager, Florida Dental Centers

Gina Christensen

Hygienist, Racine Dental Group - Racine

Wendy Reinders

Hygienist, Racine Dental Group - Racine

Celebrating 35 Years: Allies Since 1988

Gloria Washington

Patient Service Rep, Dental One Associates of College Park

Janelle Reese

Dental Assistant, The Dental Center of South Bend (Pediatric Care)

Jennifer Lenhart

Dental Assistant, Dental Solutions - Grant Ave

Edan Blumenthal

Dental Director - PA, Dental Solutions - Media

Diane Weaver

Patient Service Rep, Lighthouse Dental Care

Dina Butler

Billing Manager - KDA, Regional Costs

Raymond Mascolo

Dentist, Mascolo Dental

Celebrating 40 Years: Allies Since 1983

Denise Warwick

Office Supervisor, Dental One Associates of Waldorf

Susan Lortie

Regional Manager, Georgia Imagix

Denise Dinardo-Sheehan

Hygienist, Ramapo Dental Care - Ramapo

Mary Van Haelen

Office Manager, Konikoff Dental Associates

General Booth

Cheryl Sanderlin

Dental Assistant, Konikoff Dental Associates

General Booth

Shelley Wheeler

Hygienist, Florida Dental Centers - Bradenton

Celebrating 45 Years: Allies Since 1978

Judy Ann Lees

Dental Assistant, Gentle Dental of Allentown

Susan Spier

Hygienist, The Dental Center of South Bend

Celebrating 50 Years: Allies Since 1973

Stephen Price

Dental Director - VA Cosmetic Dental Associates of Burke

Richard Rausch

Dentist, Richard L. Rausch, DDS, PLLC