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Working Smarter, Not Harder with DCA Smart Scheduling
Smart Scheduling is a proven best practice that will guide our teams to pay more attention to the "rocks," because they are most vital to a productive and successful daily schedule.
Think of it this way:
If you fill up the jar with sand, you will not have room for the pebbles or the rocks. In your schedule, if you spend all of your time on the small and less significant appointments, you will run out of room for those that are the most important. Smart Scheduling is a proven best practice that will guide our teams to pay more attention to the "rocks," because they are most vital to a productive and successful daily schedule.
The purpose of the Smart Scheduling initiative is to develop productive templates that increase patient access within all offices. The goal is to ensure that each provider’s daily schedule is positioned to achieve and or exceed their budgeted production goal. There are two parts to Smart Scheduling: New Patient Column and Productive Scheduling. Both aspects need to be incorporated to work.
Remember to consider both office and provider goals when developing smart scheduling templates. If your
providers change in the office (from when the initial budget was done), your provider goals and templates may need to be adjusted in order to meet your overall office goal. Any template changes should be submitted to Support Services at support@ dentalcarealliance.com.
On behalf of the entire Operations team, thanks to our providers, office staff and local leaders for your commitment to implement Smart Scheduling prior to the end of 2019. Special recognition to Nicole Lipp, Division Director, and Bridget O’Neill, Regional Manager for Massachusetts, for leading this pivotal initiative for DCA!
THE JAR = YOUR SCHEDULE
ROCKS= most productive appointments in the practice (major appointments).
WATER = appointments that are zero production; ex. post-operative, crown or denture inserts, orthodontic visits.
PEBBLES= productive appointments but not critical to daily goal.
SAND = fillers in your day. Appointments not critical to production that are easy to move into other smaller appointment windows.