HR: Celebrating the Heart of DCA

# 4 VITAL FEW

As a new year begins, I’ve been thinking of a quote by British author and motivational speaker, Simon Sinek, “Customers will never love a company until the employees love it fi rst.” Truer words have never been spoken - especially when it comes to your HR team... we are passionate about DCA. That’s why our focus has always been and will continue to be our customers, the valued employees of Dental Care Alliance and its partners. We strive to bring you information that will help you make eff ective healthcare choices that are best for you and your family, fast and reliable service, answers to many of your employment-related questions and counsel during times of need.

Steve Duval

Vice President of Human Resources

2019 was our opportunity to enhance employment-related services and make information more accessible to you — delivered in the way you want to receive it. We incorporated communication such as TEXT HR, a detailed HR/Payroll page on DICE, and a dedicated Payroll, HR and Benefi ts line for direct access to the department for your most asked questions. These past few months, we’ve been working on some exciting services. The fi rst is the DCA Benefi ts Corner, a dedicated page on D.I.C.E. There you will fi nd important information about the benefi ts DCA has to off er, our new hire and open enrollment video, and a monthly newsletter on important health issues from our Compensation and Benefi ts Administrator, Meghan Anderson.

We’ve also been partnering with the Operations team and developing a new hire orientation and new hire checklist. These tools are intended to engage our newly hired employees and welcome them to DCA. These have been implemented and are currently being tested in targeted regions. Our hope is to roll this out company-wide during the fi rst half of 2020. We’ve partnered with the Training & Development team and are developing some training tools to help enhance your professionalism and career with DCA.

CELEBRATING THE CAREER OF DCA’S STAN KINDER

On behalf of the Business Development team, I’d like to announce the retirement of Stan Kinder. He has served Dental Care Alliance for the last eight years, helping to attract and make us the partner of choice for the industry’s best dental practices and professionals in the Mid-Atlantic Region.

“It’s been my pleasure to know and work with Stan since 2007,” shared Dr. Craig Abramowitz, Executive Vice Chairman for Dental Care Alliance. “Over the last 12 years we have enjoyed our successes, and lamented with one another over some failures, but through it all Stan Kinder has always been the consummate professional. It has truly been a privilege to work with him and I am honored to be able to call Stan my friend.”

My team and I are looking forward to an exciting and engaging 2020. As we work toward setting our annual initiatives, it is always with you in mind. Our desire continues to be bringing you the best customer service and information about your health and benefi ts, with fast and friendly service.

True to his nature, Stan took the initiative to pen a letter of gratitude and best wishes to his fellow colleagues. We thought it best to share the news of his departure with his own words.

Dear DCA Family,

It is with mixed emotions that I announce my retirement from DCA at the end of October. Evolving disabilities related to my multiple sclerosis diagnosis renders the travel needed in my role an ever-more challenging proposition. It has been my distinct privilege to work with so many exceptionally qualifi ed people in virtually every area of the company — I will miss that interaction and support.

DCA is truly a best-in-class organization and I believe destined for continued success and growth. I am grateful to have had the opportunity to contribute to that success in some small way. To the extent to which I can, I will continue to surface and send leads to DCA. This is a great way for me to remain connected to the organization and work that I love.

The thing that I will miss most is my interaction with the dentist practice owners, helping them to realize their personal and professional goals. Thanks to everyone who supported me over the years, with a special shout out to Rondi Michaux, Dave Quigley and Jessica Savidge.

I wish everyone continued success.