Lambert Smith Hampton

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AUGUST09

PROPERTYAND DEVELOPMENT THE MAGAZINE FOR THE CONSTRUCTION INDUSTRY

SUSTAINABILITY IN BUILDING

PROPERTY AND DEVELOPMENT AUGUST09

INSIDE: INDUSTRY FOCUS: 2012 LONDON OLYMPICS Building an olympic legacy GAZELEY Forward thinkers on developing modern warehouse and logistics space MONTAGU EVANS Stability and growth LAMBERT SMITH HAMPTON Proximity to property SOVEREIGN HOUSING ASSOCIATION A cleaner and greener look at one of the UKs largest housing associations

ISSUE 2-P

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49 PROPERTY AND DEVELOPMENT Managing Agents: Lambert Smith Hampton

PROXIMITY TO PROPERTY Head of Asset and Property Management at Lambert Smith Hampton, Julian Healey, told Property and Development Magazine about the company’s strong presence throughout the UK via an extensive network of regional offices

L

ambert Smith Hampton (LSH) is a commercial property consultancy providing a full range of property services and advice including property investment, property management through to building consultancy and val-

uation. With its network of 28 offices covering the UK and Ireland LSH combines a national capability with expert knowledge of local property markets.

Head of Asset and Property Management, Julian Healey explains: “LSH offers a full breadth of services from treasury through facilities management, to property and asset management in the investor and occupier sectors, as well as some specialist areas such as transport. There are 250 staff in the division so it’s a broad range of property that we look after.”

He adds: “We’re owned and run by surveyors which means we know our product at all levels of the business and understand our clients’ needs.”

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50 PROPERTY AND DEVELOPMENT Managing Agents: Lambert Smith Hampton

HERTFORDSHIRE COUNTY COUNCIL As Hertfordshire County Council’s (HCC) estates adviser Lambert Smith Hampton has reviewed over 2,000 property assets across 10 districts to formulate an accommodation strategy which will align HCC’s operational portfolio with future service delivery requirements. The strategy has led to reduced operational costs, improved space utilisation and improved staff productivity. LSH is also working on a corporate initiative entitled ‘The Way We Work’ programme which will enable consolidation from 53 locations to four core centres, releasing circa 20% of HCC’s office stock and enable more flexible working for staff. Lambert Smith Hampton’s work with HCC helped them achieve Beacon Status for Asset Management Planning in 2005, and secured ‘CoreNet Corporate Real Estate Partner of the Year’ award for the company.

The LSH Property Management Division offers investors and occupiers a package of skills comprising investment consultancy and property management in order to establish agreed objectives and strategy; ensure buildings compliance; maintain investment value; minimise risk exposure and maintain good tenant relationships.

While occupiers and investors may come from different starting points Julian is keen to point out that ultimately both are striving for the same outcomes: “It’s all about efficient, successful buildings that are good places in which to work and operate at a sensible cost,” he says. “The goals tend to be similar because a building that provides those criteria also provides a very good investment value so it’s a mistake to believe they’re unconnected.”

Working with some sizable contracts for clients including Mapeley and Trillium, LSH manages a range of different property types including industrial estates, offices and shopping centres.

Given the current economic climate a problem of cash flow has proved a major challenge across the

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JKL Cleaning Services JKL Cleaning Services provide services to various commercial and corporate offices nationwide: Our Services include: • Offices

• Car park cleaning and

• Warehouses

ground maintenance

• Regular daily cleaning

• Car park line painting

• Carpet and upholstery

• Supply wheelie

cleaning • Commercial area Corporate Office Cleaning • Retail Cleaning • High Level Window Cleaning

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bins/waste • Waste removal

cleaning and

including fly tipping

maintenance

• Hygiene/washroom

• Daily office cleaning

services and

• Window cleaning

suppliers

• Exterior brick cleaning

• Computer room

• All types of floor cleaning

cleaning • Dust control

• Builders cleans

services

• One-off cleans

• Pressure

• Graffiti removal

washing

From large national companies to small businesses – we can guarantee a well-managed, high standard service at competitive prices.

We have fully trained staff who can cover everything – from daily cleaning to specified services.

24 hours a day 7 days a week

Kebbell House, Carpenders Park, Herts WD19 5BE Tel: 020 8950 9280/020 8386 0998 Fax 020 8950 9646 Email: Info@jklcleaning.com Web: www.jklcleaning.com

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52 PROPERTY AND DEVELOPMENT Managing Agents: Lambert Smith Hampton

“IT’S OUR PROXIMITY TO PROPERTY THAT REALLY MAKES US STAND OUT AGAINST OUR COMPETITORS ON BOTH GREEN ISSUES AND THE ABILITY TO REACT AND BE ON SITE” HEAD OF ASSET AND PROPERTY MANAGEMENT JULIAN HEALEY

EDINBURGH PARK LSH are managing agents for Scotland’s premier business park. They provide on and off site support staff and IT infrastructure and undertake the general management responsibilities on a day to day basis.

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53 PROPERTY AND DEVELOPMENT Managing Agents: Lambert Smith Hampton industry as a whole, but has been felt particularly acutely within

LSH also has a significant presence in the public sector, holding

the retail sector. With the additional burden placed on the sector

contracts with a number of local authorities, including several London

by the rise in internet buying, there is increased pressure on

Boroughs, as well as Network Rail and Nottinghamshire Police.

Julian and his team in maintaining the position of certain retail outlets as desirable shopping destinations.

LSH has taken steps to ensure that its internal operations as well as those within its managed properties have minimal impact on

“What we’re seeing at the moment is that retail is coming

the environment. A significant factor here is the regional spread of

under increasing pressure not just from the current economic

LSH offices enabling staff to reach sites with minimal mileage, and

cycle but from trends and changes generally in terms of people’s

therefore, carbon emissions produced. Once calculated, this emis-

shopping patterns,” he says. “So in terms of shopping centres it’s

sions saving will count strongly towards the company’s eventual

not just cash flow but a question of making sure those centres

accreditation to ISO 14001.

remain attractive and competitive in terms of the individual occupiers themselves in order to enable those people to trade.”

LSH has equally high expectations of its suppliers when it comes to environmental practice as Julian confirms: “The objective

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Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Handyman Services • Paving Services • Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services • Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works Waste Management • Handyman Services • Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • our service deliverance tomorrow•and have been care providing tailored Control quality upon PavingSpacecare Services• Grass • Weed • Arboricultural Worktoday, • Gritting Fencing service solutions for professional estate managers long into the future. To achieve this we operate in a Works for• over Drainage Maintenance • Street Lighting • Waste Management • Handyman 12 years. The range of services offered is highly structured manner putting quality, client comServices • Paving Services• Grass care • Weed Controland• safety Arboricultural • Gritting • munication at the core ofWork our approach. designed to provide our clients with the assurance Drainage Maintenance • Street • Waste • Paving Services• demonstrate these commitments we Grass have care that we have every angle coveredLighting when it comes to ToManagement achieved and retain UKAS • accreditation to ISO9001 looking after their properties. We areWork able to• provide • Weed Control • Arboricultural Gritting • Fencing Works Street Lighting • Waste everything from a comprehensive service package and ISO14001 as well as holding significant H&S Management • Handyman Services • Paving Services• Grass care • Weed Control • including soft and hard landscaping, external clean- certifications. For the full picture visit our website at Arboricultural Work Gritting • Fencingthrough Workswww.spacecare.co.uk • Drainage Maintenance • Street Lighting • ing, drainage and • street light maintenance Waste toManagement • Handyman care Control • Arboricultural you would like•usWeed to speak to you about helping dealing with a simple reactive call-outServices to fix a bro-• IfGrass for your property or portfolio then contact door. But what about service consistency?

We you care Work ken • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste seek long term relationships with our Clients based Keith Mitchell km@spacecare.co.uk Management • Handyman Services • Paving Services• Grass care • Gritting • Fencing Works • Drainage Maintenance • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • • UnitControl F2 - F3 • Halesfield 23 • Telford TF7 4NY • Gritting • Fencing Paving Services• GrassSpacecare care •Limited Weed • Arboricultural Work

Professional Estate Services

Tel: 0844 800 2000

www.spacecare.co.uk

Tel: 0844 800 2000 • Fax: 0844 800 9079 • Email: sales@spacecare.co.uk • Web: www.spacecare.co.uk

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57 PROPERTY AND DEVELOPMENT Managing Agents: Lambert Smith Hampton

LSH HAS TAKEN STEPS TO ENSURE THAT ITS INTERNAL OPERATIONS AS WELL AS THOSE WITHIN ITS MANAGED PROPERTIES HAVE MINIMAL IMPACT ON THE ENVIRONMENT is that we’re looking to see the vast majority of our sup-

can achieve both goals; most people think they’re

pliers being in the sustainability camp.”

exclusive but if the contract is set correctly it’s not the

This particularly applies to electricity purchasing,

case.”

where again an outsourced partner has been used,

With LSH’s activities divided across not only its own

and successfully made considerable savings on behalf

staff and offices but also those of its managed proper-

of LSH clients while also supplying low carbon energy.

ties, it is essential that clear and comprehensive Health

“Obviously most of our clients are very pleased to

and Safety practices are maintained as Julian confirms:

go with that because not only is it saving money but it

“We really do appreciate the importance of health

is using green energy as well,” says Julian. “We’ve

and safety across the portfolio, but I think the model fits

been able to prove that when put toger properly one

whether it’s a shopping centre or industrial estate in

ABOVE: Edinburgh Park, Scotland’s premier business park, at night

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I would like to thank LSH for their commitment in our company, dedication to constantly improving health and safety and drive to nestle innovation and technology at the centre of risk management.

We are delighted to partner a forward thinking leader in the property sector and look forward to mutual success and business advantage over many years.

RICHARD EDWARDS DIRECTOR OF CLIENT SERVICES

Tel: 01484 452349

SM&MS in Partnership with Lambert Smith Hampton SM&MS has worked with LSH for more than 5 years and has recently been awarded the contract to provide health and safety works nationally for the property management department. This includes a bespoke online data management system unique to LSH and online contractor vetting.

Who are SM&MS: Established in 1994, SM&MS is a dynamic Safety, Health and Environmental consultancy working predominantly within the property sector. We provide financially effective risk solutions to assist property companies in meeting legislative demands and achieving best practice.

SM&MS provides innovative Safety, Health and Environmental Management Systems that are user friendly and can easily be monitored both internally and externally to demonstrate performance and facilitate auditable compliance.

Our strategic risk solutions allow clients to implement robust health and safety policies and procedures, which integrate readily with quality, social responsibility, sustainability, environmental and business continuity ellements of the business.

Our Services: Health and Safety Risk Assessments and Policies, Fire Safety Risk Assessments, Fire Safety Drills, Emergency Procedures Manuals, Water Risk Assessments, Disability Access Audits, Asbestos Surveys and Energy Performance Certificates.

We also provide online data management via our Innovative PropertyPlus system and online contractor management on our ContractorPlus system. Uniquely, the two systems can work in conjunction allowing the user to allocate risk assessment tasks to approved contractors or even request a quote for remedial works.

Contact Richard Edwards for more information Tel: 01484 452349 Email: richard.edwards@sm-ms.biz

Web: www.sm-ms.co.uk

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Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Handyman Services • Paving Services • Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services • Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works Waste Management • Handyman Services • Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • our service deliverance tomorrow•and have been care providing tailored Control quality upon PavingSpacecare Services• Grass • Weed • Arboricultural Worktoday, • Gritting Fencing service solutions for professional estate managers long into the future. To achieve this we operate in a Works for• over Drainage Maintenance • Street Lighting • Waste Management • Handyman 12 years. The range of services offered is highly structured manner putting quality, client comServices • Paving Services• Grass care • Weed Controland• safety Arboricultural • Gritting • munication at the core ofWork our approach. designed to provide our clients with the assurance Drainage Maintenance • Street • Waste • Paving Services• demonstrate these commitments we Grass have care that we have every angle coveredLighting when it comes to ToManagement achieved and retain UKAS • accreditation to ISO9001 looking after their properties. We areWork able to• provide • Weed Control • Arboricultural Gritting • Fencing Works Street Lighting • Waste everything from a comprehensive service package and ISO14001 as well as holding significant H&S Management • Handyman Services • Paving Services• Grass care • Weed Control • including soft and hard landscaping, external clean- certifications. For the full picture visit our website at Arboricultural Work Gritting • Fencingthrough Workswww.spacecare.co.uk • Drainage Maintenance • Street Lighting • ing, drainage and • street light maintenance Waste toManagement • Handyman care Control • Arboricultural you would like•usWeed to speak to you about helping dealing with a simple reactive call-outServices to fix a bro-• IfGrass for your property or portfolio then contact door. But what about service consistency?

We you care Work ken • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste seek long term relationships with our Clients based Keith Mitchell km@spacecare.co.uk Management • Handyman Services • Paving Services• Grass care • Gritting • Fencing Works • Drainage Maintenance • Waste Management • Handyman Services • Paving Services• Grass care • Weed Control • Arboricultural Work • Gritting • Fencing Works • Drainage Maintenance • Street Lighting • Waste Management • Handyman Services • • UnitControl F2 - F3 • Halesfield 23 • Telford TF7 4NY • Gritting • Fencing Paving Services• GrassSpacecare care •Limited Weed • Arboricultural Work

Professional Estate Services

Tel: 0844 800 2000

www.spacecare.co.uk

Tel: 0844 800 2000 • Fax: 0844 800 9079 • Email: sales@spacecare.co.uk • Web: www.spacecare.co.uk

lambertsmith

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57 PROPERTY AND DEVELOPMENT Managing Agents: Lambert Smith Hampton

LSH HAS TAKEN STEPS TO ENSURE THAT ITS INTERNAL OPERATIONS AS WELL AS THOSE WITHIN ITS MANAGED PROPERTIES HAVE MINIMAL IMPACT ON THE ENVIRONMENT is that we’re looking to see the vast majority of our sup-

can achieve both goals; most people think they’re

pliers being in the sustainability camp.”

exclusive but if the contract is set correctly it’s not the

This particularly applies to electricity purchasing,

case.”

where again an outsourced partner has been used,

With LSH’s activities divided across not only its own

and successfully made considerable savings on behalf

staff and offices but also those of its managed proper-

of LSH clients while also supplying low carbon energy.

ties, it is essential that clear and comprehensive Health

“Obviously most of our clients are very pleased to

and Safety practices are maintained as Julian confirms:

go with that because not only is it saving money but it

“We really do appreciate the importance of health

is using green energy as well,” says Julian. “We’ve

and safety across the portfolio, but I think the model fits

been able to prove that when put toger properly one

whether it’s a shopping centre or industrial estate in

ABOVE: Edinburgh Park, Scotland’s premier business park, at night

lambertsmith

2/8/09

11:29

Page 58

I would like to thank LSH for their commitment in our company, dedication to constantly improving health and safety and drive to nestle innovation and technology at the centre of risk management.

We are delighted to partner a forward thinking leader in the property sector and look forward to mutual success and business advantage over many years.

RICHARD EDWARDS DIRECTOR OF CLIENT SERVICES

Tel: 01484 452349

SM&MS in Partnership with Lambert Smith Hampton SM&MS has worked with LSH for more than 5 years and has recently been awarded the contract to provide health and safety works nationally for the property management department. This includes a bespoke online data management system unique to LSH and online contractor vetting.

Who are SM&MS: Established in 1994, SM&MS is a dynamic Safety, Health and Environmental consultancy working predominantly within the property sector. We provide financially effective risk solutions to assist property companies in meeting legislative demands and achieving best practice.

SM&MS provides innovative Safety, Health and Environmental Management Systems that are user friendly and can easily be monitored both internally and externally to demonstrate performance and facilitate auditable compliance.

Our strategic risk solutions allow clients to implement robust health and safety policies and procedures, which integrate readily with quality, social responsibility, sustainability, environmental and business continuity ellements of the business.

Our Services: Health and Safety Risk Assessments and Policies, Fire Safety Risk Assessments, Fire Safety Drills, Emergency Procedures Manuals, Water Risk Assessments, Disability Access Audits, Asbestos Surveys and Energy Performance Certificates.

We also provide online data management via our Innovative PropertyPlus system and online contractor management on our ContractorPlus system. Uniquely, the two systems can work in conjunction allowing the user to allocate risk assessment tasks to approved contractors or even request a quote for remedial works.

Contact Richard Edwards for more information Tel: 01484 452349 Email: richard.edwards@sm-ms.biz

Web: www.sm-ms.co.uk

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59 PROPERTY AND DEVELOPMENT Managing Agents: Lambert Smith Hampton

BOOTS THE CHEMIST In response to product delivery changes and a reduction in retail unit storage, Lambert Smith Hampton has worked with Boots to devise and implement a successful strategy to rationalise their primary distribution supply chain and align storage facilities with the retail outlet network. The successful strategy is delivering considerable financial and operational benefits to the business.

terms of the fundamentals. We’ve approached it through having a very robust management system across the group, by training the staff and controlling the environment in which they operate.”

To achieve this to a high and sustainable standard LSH works with an outsourced partner who provide a service in risk assessment and the management of ongoing health and safety issues.

“The system is monitored through an online application which all the project managers and facilities managers have access to over the web in order to track and report progress - so effectively it’s a very strict control in there,” says Julian.

Furthermore, the same service provider takes responsibility for any sub-contractors through a tightly controlled approved list which enables the close monitoring of their performance and health and safety practices.

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60 PROPERTY AND DEVELOPMENT Managing Agents: Lambert Smith Hampton MAIN PIC: The Embankment, Leeds BELOW: Park Row, Leeds

“IT’S ALL ABOUT EFFICIENT, SUCCESSFUL BUILDINGS” HEAD OF ASSET AND PROPERTY MANAGEMENT JULIAN HEALEY

While Julian Healey sees continuing growth for LSH in the public sector where the company has already established an impressive track record for itself, it is in LSH’s regional presence that he firmly believes its true strength lies. And with its 28 local offices spread the length and breadth of the UK, it would appear that LSH can genuinely lay claim to be protecting the needs of business and the environment simultaneously.

“It’s our proximity to property that really makes us stand out against our competitors on both green issues and the ability to react and be on site,” he concludes.

“On a day to day basis things are not dealt with remotely, they are dealt with by the people in the area where it’s actually happening so the knowledge in that local region is second to none.”

Tel: 0115 976 6607 Web: www.lsh.co.uk

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TOTAL ENVIRONMENTAL SOLUTIONS LTD Total Environmental Solutions Ltd has over three decades of experience as commercial building contractors specialising in construction, refurbishment and building and property maintenance.

The philosophy of the Company is to provide its clients with a service that is second to none. We believe in providing a very personal service, handling contracts with skill and professionalism, backed by experience and commitment. It is this approach that has established our successful track record and continues to ensure repeated business with our clients, therefore giving “peace of mind”.

We are happy to discuss new business requirements, be it single projects or longer term arrangements.

If you require skilled building contractors contact us today.

Total Environmental Solutions is a company that specialises in a wide range of commercial and domestic building services including: • Mechanical & Electrical Installations, • M & E Planned Preventive Maintenance • Building Fabric, Maintenance and Repairs • Interior Fit-Outs and Space Planning. Partitions, Suspended Ceilings, Raised Floors • Commercial Boiler House Installation and Refurbishment • Air-Conditioning Installation and Maintenance • General building work.

• All types of roofing systems • Replacement windows and internal secondary glazing.

• Structural steelwork • Groundworks, Highways Resurfacing/Line Marking

Total Environmental Solutions Ltd – Providing services to Lambert Smith Hampton for over a decade Ferndale, Church Road, Hartley, Kent, DA3 8DJ

Tel: 0845 222 2313

Fax: 0870 286 3363

Web: www.tesl.uk.com

Proud to be working for Lambert Smith Hampton

We undertake work within West of Scotland and surrounding areas.

SPECIALISING IN: • Retail, office and industrial fit-outs • • New Build – commercial only • • Development & Refurbishment works • • Insurance re-instatement works • Unit 7 • Cloberfield Industrial Estate • Milngavie • G62 7LN tel: 0141 956 4335 • fax: 0141 956 4311 email: info@abcltd.net

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