Annual report 2012 by Kerby Centre

Kerby Centre Annual Report 2012

A year of growth

Kerby Centre 2012 Annual Report

Kerby Centre Our Mission To assist older people to live as well as possible for as long as possible as residents in the community. Our Vision A happy, healthy senior population.

Board of Directors (on left, from top)

(on right, from top)

Hank Heerema President

Maureen Wills Past President

Larry Allen 1st Vice President

Don Jepson Director

Philip Dack 2nd Vice President

Cecile Montpellier Director

Jerry Thompson Treasurer

Marion Narum Director

Dick Hehr Secretary

Linda Slocombe Director

A Year of Growth 1

Kerby Centre 2012 Annual Report

Message from the President 2012 has been another eventful year at Kerby Centre, some of the major events worth noting are: Construction of the West LRT line was completed and the line officially opened to the public on December 8, 2012. Fortunately the noise from the trains is not as bad as we had anticipated. The City also completed the new east entrance to Kerby Centre, a very welcome convenience for our seniors During the year, the Kerby Centre Board of Directors announced the decision to move from our present location. Our preferred site is the Jacques site on Bow Trail and 26th Street SW which is owned by Silvera for Seniors. We are currently waiting for land use approval from the City of Calgary and an arrangement with Silvera to acquire a portion of land on the site for us to build a new Kerby Centre on. However nothing is firm at this point and planning continues. We hope to be in a new facility in 2017. In 2012 Kerby Centre was fortunate to get a grant to upgrade our technology throughout the building which enabled us to upgrade our server and install new computers for all users. Furniture for ADSP and new equipment for our kitchen were also included in the grant. Hank Heerema

A Year of Growth 2

Kerby Centre 2012 Annual Report

Message from the CEO As I look back through the year that was in 2012, I see significant progress! We had another year of construction for the LRT expansion and luckily this year we did not have any floods to deal with. The grand opening on December 8th was staged right here at Kerby. The Mayor, many Aldermen, and city executives thanked Kerby at the grand opening for our assistance in the project. For most of our visitors, clients, members, volunteers and staff the LRT expansion does not change their past concerns: too many people, too rushed and too close to the building means they will not use the LRT to access Kerby’s services, supports and events. To be fair, a few people have told me that having the LRT right outside Kerby is a benefit. I want to say thanks to everyone who comes to Kerby for your patience, willingness to listen to why various construction stages were interfering with your access to our building, and for offering your thoughts when issues arose. It has been a long two years of construction – but that is behind us now! The new entrance to Kerby has opened! Our new glass entrance was negotiated as part of the LRT design. It allows people to see buses and cars coming to get them. It also helps flow everyone through Reception when entering the building. Progress has also been made as the Board announced that Kerby will be moving to a new location. This decision comes after four years of significant strategic planning and evaluation. We have a preferred site, the Jacques Lodge site, but as I write there are still many hurdles to jump, including a lengthy process for land re-designation. We will continue to communicate with you all when concrete plans can be released! Progress continues toward increasing the partnerships that Kerby is engaged in. In the past four and a half years we have partnered with dozens of groups, organizations, corporations, and with government and we can honestly say that Kerby is now fully engaged in every aspect of community! The Kerby staff are to be commended for their dedication and hard work to make all of our partnerships flourish on behalf of older adults. I close by offering thanks: to the Kerby team, to our membership, our volunteers, our visitors, our funders and our partners – without you, Kerby would not be the grand organization we are so proud to be! Luanne Whitmarsh, RSW, CPCA

A Year of Growth 3

Kerby Centre 2012 Annual Report

Administration

Jeanne Pollock manning Reception

Two part-time receptionists and a manager provide administrative support to the organization. Highlights of the year include: • Reception relief calendar created and implemented • Attended booth at Westside Senior Resource Fair at Westbrook Mall • Kerby News survey sent to members via email • Department records retention developed and implemented • 12,426 client contacts • 306.5 staff volunteer hours • Lost and found: 72 Returned, 102 resold to other departments

Adult Day Support Program The Adult Day Support Program provides holistic services to a maximum of 15 clients per day Monday through Friday to a maximum of 75 clients per week. As of the end of November 2012, the program had one client who has been in the program for 555 weeks. The program gives the clients an opportunity to socialize, increase their physical capacity and improve their daily living activities. Clients are offered coffee, tea, juice, and a nutritional snack during their social time. The recreation aide organizes a wide variety of activities that not only keep their bodies active, such as bowling, but also their minds by doing such things as word searches. The clients are served a hot lunch in the dining room. The Clients enjoyed having students from Rundle College come and spend time and do a variety of activities with them. The clients also participated in the Kerby Centre’s Stampede Breakfast and Remembrance Day Service.

Cathy and Dwayne, ADSP clients

“It is an excellent program. I enjoy the friendliness of the staff and volunteers and also being able to socialize with the clients. If this ADSP went south, I would go south too.” – ADSP client

A Year of Growth 4

Kerby Centre 2012 Annual Report

Centre of Excellence Our new Speakers Series

Kerby Centre of Excellence is a community-based research centre providing research and education focused on keeping seniors healthy, aging successfully and ensuring seniors’ voices are heard. Activities at the centre include the following: • “Falling through the Cracks,” research on subsidized housing for those age 55 to 64, an age group particularly vulnerable as they do not qualify for seniors’ subsidized housing. This research is expected to be completed by April 2013. • Two Peer Learning sessions were organized. These groups explore topics of interest to the 55+ and are led by peers. • A Speakers Series was launched to attract new people to Kerby Centre. Speakers explored topics including energy, technology, aging and exercise. 142 individuals attended these sessions and rated the sessions as very good to excellent. • A presentation titled “The Power of Aging Boomers” was given at the Canadian Association of Gerontology annual conference.

Education and Recreation 2012 was a busy year for the department and some highlights were: • 185 courses/workshops offered including 34 new courses/workshops with an attendance of 2,124 • Registrations in courses/workshops increased by 26% over 1,688 registration in 2011 • Number of individuals who took courses increased by 20% over 2011 • Drop-in activities grew with the addition of Downtown Walking Club, Pickleball and the Recorder Group. • Funding from Alberta Centre for Injury Control and Research was obtained to offer “DriveSharp”, a computer based cognitive enhancement program for visual processing for older drivers • Movie Festival has continued to grow with an attendance of 143 in 2012

The very successful pickleball activity

A Year of Growth 5

Kerby Centre 2012 Annual Report

Elder Abuse Response Team

The Elder Abuse Response Team

The Elder Abuse Response Team (EART) is a collaboration of Kerby Centre, Calgary Family Services and Calgary Police Service that is funded by the province’s Safe Communities Initiatives Fund. Police officers, social workers and a nurse work together to respond to suspected cases of elder abuse. During the year, EART investigated 157 cases of elder abuse including financial, emotional, verbal, physical abuse and neglect. In 55 cases, the victim experienced more than 1 type of abuse. In addition to investigating elder abuse, the team supports victims and their families, and assists other service providers who support victims of elder abuse. “I am very grateful that I got the help from the Elder Abuse Response Team … They helped me feel like a human being again.” - Elder Abuse Response Team client

Food Services Regular daily meals in the dining room and over 40 significant catered events made 2012 a busy year in Food Services. Kerby Centre Food Services expanded services by introducing the Night to Ignite Your Life series of dinner events. These three events allowed over 150 diners to enjoy a diversity of food creations from the Food Services staff as well as fabulous entertainment. The success of Night to Ignite Your Life will continue into 2013. Kerby Centre Food Services also introduced cooking classes, teaching knowledge and skills, to help older adults prepare their own easy to make and nutritious meals in their own homes.

Garrett Palmer, Food Services Manager

A Year of Growth 6

Kerby Centre 2012 Annual Report

Fund Development Kerby Centre relies on the continued support of individuals, groups, foundations, corporations and grants to sustain our operations, programs and services. In 2012, 1509 individual donors gifted $104,355.95, corporations $31,502.84, foundations $50,350.00, and groups $9,869.50. In addition Kerby received 3 individual estate/ legacy gifts totaling $75,222.46 for a total donation line of $271,300.75. Government funding and grants equalled $1,632,259.24.

Kerby Centre staff at the Here Come the 70’s fundraiser

Grocery Delivery

Angela Lackey and Bev Leonard

A Year of Growth

2012 also brought a successful year in our newly revamped “Financial Planning Today” sessions with Greg Phillips, President of Catalyst Asset Management (an agency of Raymond James). It is important to provide as much information as possible across a vast array of topics to empower older adults to make informed decisions when it comes to their own financial planning and investments. In total 84 unique individuals attended the sessions with many attending multiple sessions throughout the year. Sessions will continue through 2013.

The Kerby Centre Seniors Grocery Delivery Program continues to serve the community and assist seniors in their own homes. • 368 isolated and vulnerable seniors were shopped for in 2012, an increase of 74 individuals • 122 new referrals into the program • 40 volunteers spent 5,026 hours grocery shopping • Volunteer visiting hours went from 1,335 to 1,369 hours • There were 1,546 grocery shopping trips in 2012 • Savings for clients increased from $17,935 to $18,947 in 2012 • 720 Christmas & birthday gifts were delivered • Partnerships with Senior’s Secret Service, Meals on Wheels and Calgary Co-op remain strong • New partnerships have been formed with HomeInstead and Amica

Kerby Centre 2012 Annual Report

Information Resources Information Resources continues to be busy and continues to experience a growth in the number of people accessing its services. Information Resources operates in four primary service areas: • • • •

Information Housing Personal Decision Making Membership

Milestones include: • Documents: 655 Documents received/submitted, 2,643 client contacts • Housing Client Demographic: 90% single, 59% over the age of 65, 50% with an income under $1,500/month • Client contacts in each service area: Personal Decision Making - 2,186 Information - 22,593 Housing - 4,577 • Kerby provided Community Education Booths manned - 24 Talk & Tours provided - 4 Workshops given - 20 Presentations given - 28 • Tax Preparation: 3,555 Tax Returns were prepared by 32 volunteers who put in 2,210 volunteer hours • Directories printed and distributed: Service Directory - 50,000, Housing Directory - 30,000 • Human Resources - 7 staff, 67 volunteers

“Thank You! I’m so glad you’re all here to assist seniors.” – Information Client “Excellent service received. Found housing within short time, very grateful.” – Information client

A Year of Growth

Volunteers prepared 3,555 income tax returns in 2012

Kerby Centre 2012 Annual Report

Kerby News In 2012 Kerby News continued to inform, educate and entertain seniors with issues on road safety, the Jubilee year, Calgary’s Year of Culture and computer savvy seniors. The paper also included an increase in internal ads publicizing Kerby Centre events and activities. Advertising sales revenue was down from previous years. A print run of 30,000 newspapers was distributed throughout Southern Alberta and mailed to Kerby Centre’s membership. Distribution continued to community outlets, doctors’ offices and store racks to reach an estimated readership of 50,000. Kerby News volunteers (left to right) Pam Oliver and Kathleen Burke

Rotary Shelter In 2012, the Kerby Rotary Shelter experienced many types of change to both its program and its personnel. At the beginning of the year, the Shelter introduced shared rooms for the first time in its history and as a result, increased its occupancy from 92% in 2011 to 98% in 2012, providing safe accommodation for 56 older adults in need. The Kerby Rotary Shelter, also applied for and was granted funding from the Calgary Herald Christmas fund which will go a long way to ensuring the integrity of the program. Finally, it was with some sadness that the Kerby Rotary Shelter bid farewell to its Senior Manager, (and first Shelter Manager) Brenda Hill in 2012. Replacing her is Deb Runnalls who brings 30-years experience serving those facing abuse, poverty and homelessness.

“Thank God there is the Kerby Rotary Shelter to give a home, food, friendship and caring to all their clients” - Kerby Rotary Shelter Client “It saved my life.” - Kerby Rotary Shelter Client

A Year of Growth 9

Kerby Centre 2012 Annual Report

Volunteers Kerby Centre volunteers continued to move forward with the recommendations for quality improvement that were developed by the external review and the Sustaining Volunteers in the Seniors Sector project that were conducted in 2011. Highlights from the past year include: • The development of a Volunteer Department procedures manual • 367 active volunteers • 50,822 total volunteer hours • 109 new volunteers recorded hours • 12 external volunteer groups helped out at special events like the Stampede Breakfast and the Kerby Centre 55+ Expo, performed for clients or assisted with projects • New ways of recruiting volunteers including posting positions on Volunteer Calgary’s website and attending volunteer fairs at Mount Royal University and Bow Valley College • A monthly feature in the Kerby News called “Volunteer Spotlight” began in September • We celebrated our volunteers with a Hawaiian Luau at the annual volunteer appreciation event in April

Johanna Westhaver and Bill Anderson

Volunteer Spotlight Bill and Johanna have been volunteering with Kerby Centre’s Seniors Grocery Delivery Program since 2009. Together they have volunteered almost 8,000 hours shopping for groceries, delivering to seniors in the community and visiting with the clients. They consistently go above and beyond as many clients depend on Bill and Johanna to get their groceries, visit and break the cycle of isolation.

Wellness After much anticipation and a few delays the Wellness team moved into the Diana James Wellness Clinic February 21, 2012. While the clients were still getting their foot care done, the remainder of the Wellness staff with the help of other Kerby staff started the much awaited move. The staff did not miss a beat and continued the foot care appointments the next morning. There were a total of 2,556 of foot care clients seen, with 91 new foot care clients. There were 564 drop-in clients for nutrition screening, blood pressure checks and blood sugar checks.

A Year of Growth 10

Kerby Centre 2012 Annual Report

Membership In 2012, Kerby Centre had 2,894 members. This number includes a total of 725 firsttime members. Membership is open to older adults aged 55 years or older, and is valid for one calendar year (January 1 to December 31).

Expo

Diversity Kerby Centre supported a diverse population through the following efforts: • Subscribed to the translation service CanTalk Canada which provides translation for 110 languages • Held Metis Fest (Oct), Diwali (Nov) • Sought assistance with Metis and CCIS on cultural events and collaborated to make events successful • Created multi language cards to be used in conjunction with the Can Talk translation phone service • Attended cultural events to increase knowledge and network • Provided staff with copies of Multicultural Sensitivity Guide • Included an article on Ramadan in Kerby News • Invited speakers to staff meetings to provide education to staff • Muslim, Metis, Mental Health presentations throughout the year provided staff with information to be more culturally responsive; open and informed about the beliefs and behaviors valued by other cultures

Shops Mayor Naheed Nenshi and Kerby Centre CEO Luanne Whitmarsh open the Expo

The Kerby Get Up and Go Expo held on September 6 and 7 welcomed over 1,600 visitors. The event offered stimulating lectures on active ageing topics, a visit from Mayor Nenshi and a full complement of booths with products and services geared to adult consumers.

The Next to New store and the Wise Owl Boutique at Kerby Centre are open to the public and the proceeds help to fund programs and services throughout the agency. The Next to New store sells clean second-hand clothing. In 2012, Next to New had 2,594 client contacts. The Wise Owl Boutique is a consignment shop, selling unique handmade items made by consigners over the age of 55. In 2012, The Wise Owl Boutique’s contacts were 4,303 clients throughout the year.

A Year of Growth 11

Kerby Centre 2012 Annual Report

Facilities After two years of constant construction impacts to Kerby Centre, the Downtown West-Kerby LRT station was officially opened in December of 2012. As the heavy vibration, noise, and disruption from major construction work ends, the remaining work now focuses on building repairs and modifications to the existing Kerby structure. Replacement of door hardware, vibration cracks in the facility, landscaping work, and warranty repairs are some of the outstanding concerns that will continue to propel the LRT project into 2013. Other significant projects within 2012 were the completion of remedial work on the Diana James Wellness Clinic and Boardroom renovations; information technology changes including major server upgrades, and the deployment of 70 new workstations for all users; replacement of the Lecture Room roof and the consequential Lecture Room repairs caused by leaking rainwater; and multiple upgrades to furniture and fixtures throughout the building ranging from lift chairs to meat slicers.

Before and after of the Diana James Wellness Clinic

Kerby Centre’s FIT Room continued to maintain its popularity through 2012. A total of 2,952 workouts occurred throughout the year by almost 250 different FIT Room members. Free personal training sessions for FIT Room members was also announced to be continued, however it was cut back to 1 trainer, 2 days per week and fully funded by Kerby Centre. This service will continue into 2013.

Special Events This year the Kerby team facilitated many large events: Calgary International Blues Festival (three times), International Women’s Day, Kerby AGM (which is never boring!), Volunteer Recognition, Ignite Your Life (supper and entertainment evenings), 70’s Dance fundraiser, Calgary Philharmonic Orchestra (twice), World Elder Abuse Day event, Stampede Breakfast, Adult Day Support Program Stampede Hoedown, Kerby EXPO, Active Aging Week, Fashion Show, Metis-Fest, Diwali and our first Membership Appreciation Holiday Feast to name many – and there were many more!

A Year of Growth

Members at our first Membership Appreciation Holiday Feast

Kerby Centre 2012 Annual Report Kerby Assembly Comparative Statement of Financial Position As of December 31 2012 2011 ASSETS CURRENT Cash $ 375,132 $ 224,021 Short-term investments 2,493,024 2,720,176 Accounts receivable 198,329 391,386 Inventory 7,166 6,241 Prepaid expenses 41,282 29,226 3,114,933 3,371,050 PROPERTY AND EQUIPMENT 1,449,779 1,470,887 REMAINDER TRUST 204,343 196,012 $ 4,769,055 $ 5,037,949 LIABILITIES AND NET ASSETS CURRENT Accounts payable $ 153,687 $ 147,586 Deferred revenue 866,011 753,641 1,019,698 901,227 NET ASSETS Unrestricted fund 992,747 1,357,883 Restricted fund 1,306,831 1,307,952 1,449,779 Invested in property and equipment 1,470,887 3,749,357 4,136,722 4,769,055 $ $ 5,037,949 Kerby Assembly Comparative Statement of Operations for the years ended December 31 2012 2011 REVENUE Government grants $ 1,698,698 $ 1,686,756 Services 1,661,577 1,783,504 Donations 271,301 606,635 Investment revenue 108,725 120,211 3,740,301 4,197,106 EXPENSES Salaries and wages 2,748,592 2,290,931 Services 690,959 769,560 Administration 586,597 565,312 Amortization 101,517 83,712 4,127,665 3,709,515 EXCESS (DEFICIENCY) OF REVENUE OVER EXPENSES $ (387,364) $ 487,591

A Year of Growth

The above statements are an exerpt from the audited financial statements and do not include additional statements or notes to the financial statements which are an integral part of the overall audited financial statements.

Kerby Centre 2012 Annual Report

Donations and Funding Corporate Alberta Blue Cross AMA AM-AN Drilling Fluid Management Ltd. AMICA An Affair To Remember Angle Energy Inc. AOR ATCO Epic ATCO Pipelines Bombay Sweet House Calgary Co-op Calgary Herald Canada Safeway Pharmacy Downtown Calgary Canyon Meadows Charlton Capital Corp. Chevron Canada Resources Connacher Oil & Gas Delta Bow Valley Hotel Dillon Consulting Diversicare Dome Britannia Inc. Duke Evans Inc. Egg Farmers of Alberta Fairbourne Energy Ltd. Freehold Resources Ltd. GFS Foods Gibson Energy ULC Good Earth Coffee House and Bakery Homes By Us Ltd. Kirby Cox Legacy Oil & Gas London Drugs Masala Express Millrise Place Nine One One Communication Supply Inc. Pattison Penn West Explorations Ltd. Planet Organic Market Calgary Classic Pratts Food Services Regan Productions RGO Office Products Partnership Shell Canada Ltd.

Social Club Discount Listing TELUS (Team Telus Cares) The CRN Group The Manor Village Life Centers Tim Horton’s West Jet Westmount Place Groups Alberta Association for Multiculturalism Education Alumni Crafts Associated Canadian Travellers Bethany Care Society Calgary 2012 Society Elda Daniels Group Elevate CPC Federal Superannuates National Assoc. IODE, Fort Calgary Chapter IODE, Lady Lougheed Chapter Kitchen Table Soap Factory Ladies Knox United Church Laureate Zeta Chapter/Beta Sigma Phi The Caribbean Council of Calgary The Junior League of Calgary Underwraps Foundations Aqueduct Foundation Bell Let’s Talk Foundation Cenovus Employee Foundation HAB Family Foundation Imperial Oil Foundation Maunders McNeil Foundation Nickle Family Foundation The Belmont Foundation The Calgary Foundation Government Alberta Centre For Injury Control & Research

Alberta Culture and Community Spirit Alberta Health Services Alberta Homeless Research Consortium Alberta Seniors and Community Supports Citizenship and Immigration Canada Community Facility Enhancement Program Family and Community Support Services New Horizons For Seniors Office of the Public Guardian Safe Communities Enhancement Fund Partners ABRI Seniors Housing Ltd. Alberta Seniors and Community Supports Calgary Catholic Immigration Society ElderWise The Calgary Stampede Promotions Committee Sunflower Donors Alois Bucher Anwar Uddin Ahmad Beverly Berkhold Don Cook Gary Nissen George Sutton Hank Heerema Joan E. Gourlay Luanne Whitmarsh Patty & Orest Kotelko Kerby Centre would also like to send our gratitude out to the many groups, corporations, sponsors, and individuals and who support our special events with donations of gifts, monetary items, and time commitment.

A Year of Growth 14

Photo by Stanislaw Brzeski, winner of the Kerby Centre photo competition at the Kerby Centre Expo 2012

Planting Seeds “This was an awesome experience for me having my feet done your staff here are very kind and helpful. Thanks so much to you all” – Wellness client “I am very impressed with the amazing staff. Keep up the excellent work as well as your beautiful smiling face please. You ladies are very polite!!!” – Wellness client “Thank you so much for your wonderful program. I am able to stay in my little home. The shoppers are so helpful & friendly.” – Grocery Delivery client “It makes life so much easier especially in this cold weather. It takes the burden off my family. Thank you.” – Grocery Delivery client “I volunteer 5 days a week because I love to be here and I love to help the clients. I want to stay active and give back as long as I am able to.” – ADSP Volunteer “Taking Spanish class is very beneficial to my life both socially and mentally. Every Tuesday morning I look forward to seeing my classmates and teacher and spend the morning with them. Mentally it challenges me and stimulates my brain in a very different way, thus helping me stay sharp and focused.” – Education and Recreation client

Kerby Centre 1133 7 Ave SW Calgary, AB T2P 1B2 (403) 265-0661

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