SPECIAL REPORT
This year’s Employer of Choice winners proved themselves worthy by enabling employees to push through a prolonged crisis
CONTENTS
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Feature article ................................................................... 2 Methodology ..................................................................... 3 Employers of Choice 2021 .............................................. 5 Profiles ............................................................................... 5
SPECIAL REPORT BUSINESS STRATEGY
EMPLOYER OF CHOICE 2021
SUSTAINING ENGAGEMENT IN THE HYBRID WORKPLACE BEING ABLE to claim the status of Employer of Choice isn’t easy by any standard, but doing so during a pandemic suggests having gone above and beyond the call of duty. Besides offering the usual slew of policies and benefits to sustain a positive employee experience, this year’s 21 winners of HRD’s 5-Star Employer of Choice Awards have supported staff through an overwhelming business and personal crisis. Pandemic or not, whether they’re managing 100, 500 or thousands of employees, these companies boast top-notch engagement scores, averaging around 70% or upwards. They also report experiencing low levels of voluntary turnover in the past 12 months, averaging around 10%. While their methodologies to measure engagement vary, most conduct regular surveys that ask employees questions around their sense of pride in their job, their willingness to
recommend the organisation to friends and family, as well as perceptions around leadership and corporate culture.
Actively listening to engage remote workers To find out the secret to their high engagement levels, HRD spoke with winners of the 5-Star Employer of Choice Awards and found striking similarities in their strategies – the top of which involves focusing efforts on genuinely listening to employees. “It’s about listening and then also acting swiftly,” says Pi Ken Wong, chief HR and communications officer at Allianz Asia Pacific. “It’s really not about trying to get a lot of surveys done and then you wait until next year, like, ‘Oh, I’m going to launch this whole bunch of new things in response’, but really listening and acting as fast as we can, especially in
EMPLOYEE RETENTION IN THE PAST 12 MONTHS
Companies with 100-499 employees Average tenure: 5.1 years Highest average tenure: 8.8 years
Companies with 500+ employees Average tenure: 7 years Highest average tenure: 11.9 years
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remote work, because people need to see something happening.” According to HRD’s research for the Employer of Choice Awards, the Allianz SE Singapore Branch (AZAP) reports higher levels of engagement than the overall group figures. For collaboration and communication, AZAP has a score of 85 compared with the overall group score of 79. In the category of open and honest two-way communication, AZAP obtained a score of 77 versus the group’s 70. The high scores are a testament to the organisation-wide effort to enable regular communication in the past year, especially as most employees have been working from home. Additionally, HRD’s research shows that employees at another winning firm, PKF-CAP, which specialises in financial services and tax advisory, also have seen high engagement levels due to their solid communication channels. An overwhelming majority agree that the firm has open and frequent dialogue with staff (92%), practises open communication across all levels (90%) and communicates the desired organisational culture (86%).
Strong leadership is key Another award winner, Randstad, similarly emphasises the importance of active listening in engagement. However, Claire Smart, Randstad’s HR director for Southeast Asia & New Zealand, acknowledges that with everyone hidden away in their home offices, it’s been more difficult to get the pulse of the organisation. “When we were in the office, we were able to watch and observe each other,” she says. “We knew who demonstrated potential and readiness for the next step in their career and who was losing their interest or confidence.
However, with everyone working remotely, we had to replace our line of sight with more active listening.” In the current climate, Employer of Choice research found that it’s especially critical to ensure that company leaders, particularly managers, listen carefully and pick up cues from team members that may indicate any challenges at work or at home. The company can then provide the necessary support as quickly as possible. Having strong leadership has also helped other firms like PKF-CAP. According to HRD’s study, 95% of employees at PKF-CAP are confident that leaders can successfully navigate the business through the pandemic, and 85% say their leaders have set clear directions and addressed and planned for the organisation’s changing needs.
what makes a big part of our culture is the face-to-face interaction.”
Managing work-life balance Furthermore, encouraging that sense of social connectedness can help staff maintain worklife balance, Wong suggests. While it may seem like a natural thing to reach out to teammates for a quick chat, HRD’s findings highlight that it’s common for remote workers to only focus on work and nothing else while they’re in their home offices. “Yes, it’s a nice time for people to concentrate and finish off a lot of the work that they wanted to do but never had time for [in the office],” Wong says. “But I think all of us are social people, and working is part of a social life that needs to be maintained.”
“Sustaining an ‘employer of choice’ status in the post-pandemic workplace is a marathon and not a sprint. It’s an effort that requires constant attention, reviews and collaboration” Tricia Tan, Robert Walters Singapore Fostering social connections HRD’s research also shows that leaders have been focused on enabling strong connections in the virtual world of work. “With remote working, it’s even more important to foster personal connections within teams,” says Tricia Tan, HR director – South East Asia at Robert Walters Singapore, an Employer of Choice winner in the 100–499 employees category. HRD also found that maintaining connections can help keep the company culture alive, which is key to sustaining engagement. “Employees miss being with each other in the office – the incidental water cooler conversations, the collaborative, fun and social office culture,” Tan says. “Being together physically and working as a team is irreplaceable, and
METHODOLOGY In April 2021, the call went out for submissions for HRD’s Employer of Choice awards. Organisations of all sizes and across all industries in Asia were encouraged to participate. By May 14, entries had flooded in, and the judging process began. Entries were scored on the companies’ achievements and initiatives across a range of areas, including leadership, learning and development, wellbeing, flexibility, diversity and inclusion, work-life balance, and recruitment. These areas represent the core facets of HR, as well as the new challenges facing employers as a result of the pandemic. The judging panel considered both qualitative and quantitative data, such as engagement survey results, average employee tenure and turnover rate. This year, 21 companies have been commended for their achievements and selected as HRD’s Employers of Choice for 2021.
12 Therefore, leaders should remind staff that “you’re not alone and someone remembers that you’re part of the team,” he adds. This can be done through informal catch-up sessions, small gestures like sending chocolates or gifts to team members, and virtual bonding activities. To confirm its impact, HRD’s research found that employees in the AZAP office have confidently cited satisfactory levels of work-life balance due to various wellness-related initiatives. When asked about their ability to manage work and health, AZAP staff gave a positive score of 78, compared with the global group score of 74. They also scored a high 82 when asked about their ability to balance work and their personal life in the past year.
winners have 500+ employees
9 winners have 100–499 employees
13 winners are headquartered in Singapore
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SPECIAL REPORT BUSINESS STRATEGY
EMPLOYER OF CHOICE 2021
EMPLOYEE ENGAGEMENT SCORES ACROSS THE EMPLOYERS OF CHOICE
Lowest: 74% Highest: 91%
“Don’t do what everyone else is doing. Consider what is right for employees and listen to what they want” Ilja Rijnen, Beam Suntory Enabling strong technology support Furthermore, HRD’s findings prove that offering strong tech support will help staff remain productive while working from home – something that can help ease any frustrations and support efforts to attain work-life integration. “Technology adoption is the second factor that helped with remote employee engagement,” says Smart. “Even though the pandemic had dampened our drive early last year and the job market became increasingly sluggish, our employees were determined to make the best of it. Thankfully, we were already technologically ready through our digital investments in the last decade.” Allianz similarly focused on tech in the past year by relaunching a new IT system, as well as rolling out a global HR system. As of
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December 2020, 100% of AZAP employees had migrated to the new way of working. Employees at PKF-CAP didn’t miss a beat when they transitioned to remote working – 95% told HRD that they had sufficient resources and tools to perform their job at home.
High expectations in the post-pandemic environment Now that leaders have got the hang of things after a year of remote work, what can companies do to sustain engagement in the post-pandemic workplace? Firstly, HRD’s research suggests that it’s best to accept that we’ll likely never return to ‘normal’ and tweak policies accordingly. “Companies need to understand that there is no such thing as ‘pre-COVID’ in the future,”
says Smart. “Employees have a heightened expectation to work from home and will want to have the autonomy to exercise flexibility when it comes to when, where and how they work.” Leaders must thus understand that hybrid work arrangement is no longer a question of “if we’ll implement”, but rather a “when and how should we roll it out”. Ilja Rijnen, international HR director at Beam Suntory, a winner in the 100–499 employees category, adds that leaders should keep the momentum going and continue to put people as the business’s number one priority. He suggests that leaders develop a genuine understanding of employees’ shifting needs and wants and offer only the most inspiring, relevant policies. “Consider what the future of work looks like for them,” he says. “Don’t do what everyone else is doing. Consider what is right for employees and listen to what they want. Ensure a true partnership around connecting the company’s ambition and people’s professional ambition and personal purpose.” His colleague, Desmond Chen, HR lead for the Singapore hub, says that HR must keep up the effort to collaborate with staff to deliver a great employee experience, as well as with company leaders to build a strong and sustainable culture in the long run. Most of all, HRD’s findings showed that leaders need to remember that engagement is all about the long game. “Sustaining an ‘employer of choice’ status in the post-pandemic workplace is a marathon and not a sprint,” Tan says. “It’s an effort that requires constant attention, reviews and collaboration to be timely and matched to the organisation’s present needs and purpose. This effort evolves with the needs and wants of our employees and the organisation. The post-pandemic workplace presents a huge focus on the future of work, which will be radically different from pre-pandemic times. Ultimately, companies need to find a model that is unique and works for their business.”
Cardinal Health, Asia Pacific Phone: +65 62302388 Website: cardinalhealth.com
Allianz Asia Pacific
Keysight Technologies (Malaysia)
Beam Suntory Asia Pacific
Lenovo
Corteva Agriscience Phone: +1 833-267-8382 Website: corteva.com PKF-CAP Phone: +65 6500 9360 Email: contactsg@pkf.com Website: pkfsingapore.com
Borouge
Motorola Solutions City Developments PSB Technology Services CMC Materials QIAGEN Business Services Manila Far East Organization
Societe Generale Phone: +852 2166 5388 Email: societegenerale@relations -actionnaires.com Website: societegenerale.com
Marina Bay Sands
IBM Singapore Intel
Randstad Robert Walters Vodafone
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CORTEVA AGRISCIENCE Phone: +1 833-267-8382 Website: corteva.com
orteva Agriscience is the only major agriscience company completely dedicated to agriculture. Based on a strong legacy of scientific achievement, Corteva employees and its business are driven by a commitment to a more sustainable agriculture future. With a strong commitment to living its purpose and values, the company aspires to have a market-shaping culture that drives performance and innovation and delivers on its employee value proposition. Corteva offers holistic rewards from base pay, healthcare, and short- and long-term incentives to career and environmental rewards, including career management and development programs and education assistance schemes. To consistently grow its talent pool, talent conversations are a regular part of leadership meetings, where there is genuine commitment to identify and develop talent across APAC. This commitment nurtures employee development with early interventions, such as targeted development planning to accelerate top talent, and Professional Learning Acceleration Networks, which create formative experiences through in-depth learning. The flexible work arrangement “Corteva Works!” is based on individual preferences so employees can balance work and personal commitments. Other initiatives include meeting-free Friday afternoons to provide dedicated space to clear actions and inboxes ahead of the weekend. During the COVID-19 outbreak, Corteva was one of the earliest companies to undertake proactive preventive measures, quickly setting up crisis management teams and strict protocols across the region.
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SPECIAL REPORT BUSINESS STRATEGY
EMPLOYER OF CHOICE 2021
PKF-CAP Phone: +65 6500 9360 Email: contactsg@pkf.com Website: pkfsingapore.com
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KF Singapore is an international audit, tax and business advisory firm that inculcates a culture of learning and thrives on creativity to solve challenges and grow its business. The organisation believes that the quality of its service lies solely with well-trained professionals. PKF holds regular learning needs analyses to identify current and future skill gaps. It also provides learning opportunities and exposure to empower staff to perform their jobs excellently. A structured onboarding programme, which includes training, organisational familiarisation, and culture and values induction, is available for new employees. Staff members are also required to undergo training in accordance with relevant roadmaps, as well as structured on-the-job training programmes and various courses. PKF offers a good working environment and sufficient opportunities for career growth. It identifies mission-critical roles at the middle-management level and sets talent identification criteria based on operational and/or performance measures. Furthermore, the firm has defined lateral and vertical career pathways for its people within the organisation. PKF employees are equipped with multiple technologies and resources to perform their work from home during the pandemic. These include Caseware software, IDEA Data Analytics, Microsoft 365 and Teams, and Suralink client portal. On top of competitive salaries and benefits, employees are motivated by the firm’s regular recognition, such as LinkedIn endorsements and appreciation lunches and dinners.
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SOCIETE GENERALE Phone: +852 2166 5388 Website: societegenerale.asia/en/
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s a responsible bank committed to making a positive impact on society, Societe Generale provides its employees with advanced tools and programs and a supportive culture to help them grow and excel professionally. To upskill staff for the ongoing transformation within the bank and the banking industry, Societe Generale launched a diversified portfolio of learning offerings in 2020 and 2021. The bank has also invested in 14 external digital learning platforms, covering a range of competencies from banking and finance, communication, and digital and technology to leadership and managerial skills. Despite the challenging times during the pandemic, Societe Generale has maintained constant conversations with staff and established robust support programs to ensure their personal and professional wellbeing. The organisation has also enhanced its employee experience by introducing new channels to essential HR information. For instance, it has built a live chat function to ensure speedy response to enquiries from staff and set up different internal communities to facilitate information exchange. Societe Generale continues to improve its operational efficiency through innovation and digital transformation. It has upgraded and simplified its digital tools and processes with its region-wide program and platform. To accelerate transformation and be open to opportunities and change, Societe Generale has established new internal networks and staff community to achieve its vision.
CARDINAL HEALTH ASIA PACIFIC Phone: +65 62302388 Website: cardinalhealth.com
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ardinal Health’s APAC leadership team plays a key role in maintaining company culture and sustaining engagement through proactive support for employee development. The company embeds its corporate behaviours and values through role modelling and regular interaction with staff. Management’s efforts to communicate with employees and collaborate with HR to identify areas of improvement in the past 12 months have led to higher levels of employee satisfaction compared with the previous year. To recognise performance and discuss career development, leadership conducts regular dialogues and monthly one-on-one sessions with team members. In addition to mentorship, other attributes rated higher by employees are effective career management, empowerment and organizational change. The ratings on career development are six points higher than the year before. Intentional efforts to enable professional development opportunities are rooted in one of the company’s core strategic priorities: to grow and develop employees. Cardinal Health utilises the 70–20–10 development
framework to empower employees to advance at their own pace, thereby creating a culture where staff members become the CEOs of their own careers. To further enhance this strategy, the organisation launched this year its learning and development roadmap, which enables employees to identify the skills required to excel in their roles. Their online self-diagnostic tool steers employees in the right direction towards relevant learning courses, whether internally or externally, and facilitates growth. Another core value at Cardinal Health is inclusion, which is crucial to business success, especially because of a highly diverse workforce of over 6,000 employees spread across nine countries in the Asia-Pacific region. This diversity is reflected in their multicultural APAC leadership team. Efforts to drive a culture of inclusivity include embedding D&I values in recruitment and management practices, enabling employee resource groups, consistent communication and establishing D&I teams to engage with local employees. Their efforts have led to APAC employee feedback scores
on D&I rising eight points compared with the previous year’s rating. Most of all, Cardinal Health values wellbeing and strives to help employees find the right balance between their work and personal life. Through various policies such as flexible working, ample paid time off and paid volunteering leave, as well as expanded employee assistance programs for employees and their family members, Cardinal Health received a high rating of 90 for work-life balance, which is four points higher than in the previous year. Cardinal Health provides safe and conducive workspaces for employees through a holistic approach to health and wellbeing. For instance, various programs cover critical areas of well-being. Mind Matters offers support for employees’ psychological and emotional well-being, Moving Matters promotes physical health through gym partnerships and fitness initiatives and Money Matters provides financial advice and resources. Cardinal Health’s Global Wellbeing Council embodies the company’s commitment to ensure global best practices, along with a safe and supportive workplace for employees.
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