HRM 11.07 Supplement

Free with HRM Issue 11.7

annual guide to

corporate training & team building 2011 Featuring: + Multi-skilling your workforce + Team building venues

ANNUAL GUIDE NEWS UK

Businesses need extra life

Small businesses in the UK ‘need to get incentives to grow’ by training their staff.

The Federation of Small Businesses (FSB) has highlighted how while small and medium enterprises (SMEs) are most likely to recruit unskilled workers, with one in ten employees working for SMEs having no recognised qualifications, they do not attempt to train their staff or equip them with formally recognised qualifications, according to the findings.

John Walker, national chairman for the FSB, said, “The government must provide incentives for small businesses to take on apprentices and graduate interns which will provide businesses with key skills to sell their services and products in new and emerging markets – especially for exports overseas.”

FSB also highlighted the importance of recognising informal training within the existing qualifications framework in the UK.

SINGAPORE

10,000 port employees to benefit from new training initiative The first-ever collaboration among all major port industry players and tripartite partners will see the port industry successfully adopting Workforce Skills Qualifications (WSQ) to benefit 10,000 employees including the large rank and file workforce.

Developed through collaboration between the Singapore Workforce Development Agency (WDA), PSA Corporation Ltd and Jurong Port Pte Ltd, the new Port Services WSQ Framework provides a structured pathway for port employees to upgrade themselves and specialise in selected areas of port operations through courses leading to nationallyrecognised certification.

“Singapore plays a crucial role in port services given its position as the best seaport in Asia. The industry itself is a challenging work environment with staff having to deal with highly technical equipment. Hence, it is important that they are best equipped with the necessary skills to deliver their roles more effectively,” said Julia Ng, Director, Manufacturing and Construction Division, WDA. The framework will kick off with specialisation tracks for lashing specialists and mobile equipment operators such as prime mover drivers. This will subsequently be extended to other job functions such as crane operations and operations supervisors.

With the implementation of the framework, port employees equipped with these nationally-benchmarked skill sets can look forward to better career progression and long-term employability, while the port industry benefits from a more motivated, productive and competitive workforce.

AUSTRALIA

Skills gap taking its toll Australia’s on-going skills shortage isn’t only a problem for employers – it’s also having a serious effect on employee stress levels, according to a new survey.

The research by the Australian Institute of Management (AIM) identified employee stress as having the biggest

effect on employees, with 71% of respondents agreeing that the skills gap had upped employee stress levels.

The survey of 1,850 business executives and professionals revealed that 82% of organisations have a gap in their workforce skills, compared to a 76% gap from the same survey last year.

SINGAPORE

Raising standards of finance professionals The Institute of Banking and Finance (IBF) said it wants to increase the competency levels of finance professionals in areas such as risk management, corporate governance, and financial supervision.

In a bid to train finance professionals, IBF and the Monetary Authority of Singapore (MAS) will introduce more exams and training modules by this year.

One exam is the new Client Advisor Competency Standards assessment for private banking, which should debut in September.

From the 3rd Quarter of 2011, IBF will also be rolling out new Modules under the MAS-regulated Capital Markets and Financial Advisory Services (CMFAS) Examination. These new modules are aimed at raising the minimum competency standards for relationship managers who sell structured products.

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Structuring a training plan While training and development is a mainstay in an HR team’s slew of responsibilities, failing to plan when sending employees on courses can do more harm than good. HRM explores the framework of a good training plan

by Shalini Shukla-Pandey

“I

t does not matter so much whether the numbers of staff who have undergone training or budgets go up or down, as training and development is based on needs – not to satisfy some trend or to make up numbers,” says Raymond Yip, Senior Manager – Group HR, Qian Hu Corporation, an ornamental fish and accessories company.

This mindset encapsulates the approach to training and development at Qian Hu Corporation, which has surpassed the national target of 40 training hours per staff over the past four years.

Companies in Singapore would do well to follow Qian Hu Corporation’s lead in this area. A recent global talent survey by Lumesse found that when it comes to positive and supportive workplaces, only a paltry 12% of employees believe they exist in Singapore, compared to a global figure of 20%.

“This indicator is the most telling, as it indicates that employers in Singapore are not offering very much in the way of skills development, training or career advancement opportunities that help keep

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employees happy,” says Matthew Guenther, Project Manager, CSR Asia.

Before sending employees en masse to coaching and training programmes though, there are a number of steps HR can take to improve their effectiveness.

Doing the groundwork

At a glance

HR should firstly When planning training and development strategies, ensure a training plan Colin Tan, Divisional Director – Product Development, is relevant to business TÜV SÜD PSB Learning, says HR should: needs. Peggy Lee, + Identify desired outcomes Head, SIM + Set measures that are relevant and realistic Professional + Ensure staff are aware of expectations before training Development, + Ensure that post-training reviews with immediate Singapore Institute of superiors take place Management (SIM), + Monitor transfer of learning says that HR needs to + Get feedback from staff consult business leaders to better understand organisational goals and strategies, which will in turn assist HR in aligning training

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What’s new TÜV SÜD PSB Learning + Service Innovation courses + Expanding ISO 9001 quality management courses and corporate excellence programmes + More technical skills training + Venturing into green technologies (energy management/energy efficiency/renewables and e-mobility programmes)

Singapore Institute of Management + General Management: • Leading Knowledge Workers by Dr Waltraud Sedounik • Dealing with Sensitive Issues at Work by Tim Russell • Crossing the Generational Divide: How Leaders Today Influence, Innovate and Inspire

by Robert Evangelista + HR Management and Development • From Building Employee Engagement to Building a Performance Culture by Dr William Rothwell + Senior Management • Organisational Design: Building an Organisational Structure Leading to High Performance by Dr William Rothwell • Building a Winning Business Model by Prof Robert Davies + Communications • The Case Maker™ by Roshini Ganesan • Precision Q&A by Jeff Woodard

and development strategies that will help achieve business objectives.

Sketching out a plan with goals, methods and evaluation is a good starting point for developing a framework. Evaluation and measurement is an important part of any programme as this allows HR to recognise if goals have been achieved and justify return on investment.

For example, if the objective of a training programme is to improve communication skills – one important aspect of leadership – it is necessary to define communication in observable

Pop courses Some training courses tend to be more popular than others. For instance, at SIM, personal effectiveness and communication courses garner a large number of participants.

“Those skills are fundamental to any employee’s learning needs and in carrying out their basic job functions,” Lee says.

At Qian Hu Corporation, employees tend to sign up for problem solving and creativity training. Yip says this could be because Qian Hu supports an innovation culture and encourages staff to develop better problem solving skills.

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behavioural terms and the context in which communication takes place. The employee can be assessed while he or she conducts a meeting, for instance. “This then forms the basis for measuring if the leadership training has been useful in changing the employee’s behaviour,” says Colin Tan, Divisional Director – Product Development, TÜV SÜD PSB Learning.

Another danger in not having a proper training plan is that HR may sign off on courses just to use up the training budget before the end of the financial year.

HR also needs to look beyond pricing says Lee. “Consider what training providers can offer in terms of following through after the training. This is particularly important for sustainability because strategies for the development of employees are usually stretched over a period of time.”

After determining the training direction for the company, Yip says that HR can then consider length of service, staff performance and job demand/ schedule for when staff are away on course.

Tracking learning effectiveness

Once staff have been scheduled for various training classes, HR must track their progress. Tan says HR should first look out for whether employees are having a positive experience during their training sessions. “Staff’s ratings and comments on course evaluation forms typically cover their reaction to effectiveness of course materials, trainers and facilities in relation to their learning experience,” says Tan. When employees complete a course, acquisition of knowledge and skills should be assessed. Tan says results of assessments (both formative and summative) should provide an indication of the competency acquired relative to the standards required by the company.

Back at the office, HR should ensure that transfer of learning is taking place in the workplace.

“Employees’ reports, along with feedback from their superiors, would highlight the extent to which transfer of learning has taken place,” said Tan.

profile Nanyang Executive Education

Built on Asian relevance, impact and value creation T

he Nanyang Business School has built a strong reputation in executive education and training. In an age powered by the burgeoning economies of Asia, the Nanyang Executive Programmes prepare you for the challenges and rigours of the new marketplace with state-of-theart business education that is relevant to Asia.

Uniquely Asian in focus, with a global perspective, our faculty’s research has helped to challenge and shape the future of businesses around the region. Transforming this research into action is at the heart of our programmes, which help executives develop their global business capabilities and succeed in the arena of constant change and increasing complexity.

Nanyang Business School is consistently ranked in the top tier of global business schools.

The advantage of being in cosmopolitan Singapore has enabled us to engage and foster lasting relationships with key corporations at all levels. Our partnerships with major industries and outstanding foreign universities bring to our community far reaching benefits in the areas of teaching, course development and student exchanges. Our programmes not only provide for personal development opportunities but also equip the executive with the skills and knowledge required for success.

As the School celebrates its 55th year as one of the top business schools in Asia, we will translate our vision into reality by enhancing our visibility, building global business capabilities, creating world-class programmes and leveraging our unique Asian advantage.

+ For the full list of programmes offered by Nanyang Executive Education, please visit www.execed.ntu.edu.sg or call us at +65 6514 8376

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profile NUS Business School

NUS Business School

Executive Education S

ince 1981, NUS Business School has been offering a comprehensive portfolio of public and customised executive education programmes to more than 20,000 senior leaders and managers from around the world. Our range of open Executive Education programmes, conducted in both English and Mandarin, are designed for high potential leaders and senior managers.

Next Generation Learning (NGL) Apple iPads in the executive classroom NUS Executive Education has incorporated the use of Apple iPads and other innovative tools in our NGL programs to enhance our participants’ learning experiences.

“… very enjoyable and brought a lot of excitement to the program …”

Mathieu Chedru, Alstom Transport, Advanced Management Program

“… innovative move on the part of NUS to develop an idea using a modern day product like iPad to deliver the program …”

Sanjay Gattani, Tata NYK Shipping Pte Ltd, Advanced Management Program

“… very excited when I read online that NUS will be using iPad in the Advanced Management Program. I found it to be very handy, compact …”

We also design, develop and deliver English and Mandarin customised programmes targeted at the development needs of client organisations. Our programmes have been delivered in cities such as Singapore, Kuala Lumpur, Bangalore, Bangkok, Jakarta, Manila, Colombo, Shanghai, Beijing, Tokyo, Sydney and Wellington.

Our Learning Philosophy

NUS Business School is known for its world-class international faculty, high impact research, spirit of enterprise and innovative teaching. As Asia’s Global Business School, we focus on helping our Executive Education participants gain conceptual understanding and practical knowledge of global and Asian businesses. Our faculty has vast experience in researching and consulting with organisations across Asia and the world, and has helped leaders and senior managers enhance skills, develop strategies and create innovative solutions.

Our Executive Education programmes are carefully designed to stay ahead of the curve.

Through an integration of classroom teaching, case studies, small group discussions and networking sessions, our participants get the most out of their lessons from interacting with the faculty as well as peers from different countries and industries.

Raul Manglapus III, Emcor Inc, Advanced Management Program

International Faculty – Best of East and West

NUS Business School has a 120-strong faculty with members from more than 25 countries. Our faculty members are of the highest caliber, and are actively engaged in research and teaching, as well as consulting to businesses and governments worldwide.

Our classroom diversity ensures that participants don’t only learn from the faculty but also through sharing, discussions and networking sessions

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+ Executive Education NUS Business School National University of Singapore Mochtar Riady Building, Level 5 15 Kent Ridge Drive, Singapore 119245 + Email: exec_edu@nus.edu.sg + Tel: +65 6516 7872 + Website: executive-education.nus.edu

profile British Council

More than the experts in English!

T

he British Council’s Professional Development Centre (PDC) has been around for over 20 years. It has developed from a small Business Communications Unit to a major soft-skills provider in Singapore. And our bottom line has always remained the same: quality.

In August 2009, we moved into our new premises in the HDB Hub at Toa Payoh, offering our customers greater convenience in terms of transport and easier access from all areas of Singapore. With 15 custom-built training rooms, we are now in a position to provide more training opportunities across a wider range of learning needs; adding Business English and General English to our already extensive list of corporate training programmes.

One of our mantras is “No Boring Lectures” – we firmly believe that training should be fun and inspiring. Our participants are often surprised that even written communication courses can be active and innovative. We believe that learning takes place in many ways and that practising skills helps them to become real and usable back in the workplace.

Over the years we have developed a range of courses to meet Singapore’s ever-changing needs.

We started with writing courses, presentation skills

and negotiation courses. And we now have over 50 programmes in such diverse areas as Innovation and Creativity, Teamwork and Leadership, Emotional Intelligence, and Customer Service.

We constantly question our market and ourselves so we can develop the products, skills and quality that Singapore demands. Most recently we have developed a Project Management course that focuses on the soft skills needed to effectively manage a project team; and we have improved our Personal Image Management course to reflect the growing need for Singaporeans to work at a global level, by including differences in business and dining etiquette.

Our products are internationally recognised, throughout the British Council’s global network and by our many clients in the region. This means we deliver our winning courses as far afield as Moscow and Sydney. From Banking to Biotech, and Ministry to Manufacturing, we are proud to train over 8000 customers a year from virtually all business sectors in Singapore and, increasingly, overseas.

From a Learning and Development professional’s perspective we offer peace of mind; you can rely on our team of client managers and services executives to offer advice on your organisation’s training needs and then help you every step of the way. We can conduct training needs analyses, recommend training that fits with your organisational requirements and budget, and, of course, organise the training itself. Finally, we provide post-course follow-up and advice on the next step in your workforce development. It is this attention to detail that we believe brings Learning and Development managers from the most successful organisations back to us every time. + British Council Toa Payoh Centre, #09-01 HDB Hub, East Wing + Tel: (65) 6397 2022 + Email: contact@britishcouncil.org.sg + Website: www.britishcouncil.org.sg

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Building a multi-talented workforce issue 11.7

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Multi-skilling

t Singapore Hotel Royal Plaza on Scotts, a butler is a person of many talents. He or she is able to greet and seat guests, attend to the bakery deli, mix simple cocktails at the lounge as well as coordinate and deliver room service for in-room dining.

Multi-skilling employees in this manner gives organisations the flexibility to quickly assign their workers to other job functions as and when required, says Gilbert Tan, Deputy Chief leads to greater Executive Officer of the Employment and Employability Institute (e2i). “When demand for product types changes, workers can be redeployed to other product lines that are in demand. For service [industries], workers can be deployed accordingly and readily where there are needs.�

Such an arrangement is useful at organisations like SBS Transit, where bus captains are trained to drive more than one service route or to drive double-decker buses. This enables the company to quickly find replacement drivers to cover for absent employees.

PRODUCTIVITY AND PROFITS

The labour crunch and challenges of an ageing workforce are forcing organisations to rethink staffing strategies. HRM looks at how multiskilling employees can boost productivity and increase revenue per employee

By Sumathi V Selvaretnam

Doing things differently

Like Royal Plaza on Scotts and SBS Transit, more organisations are beginning to think about multi-skilling in new and efficient ways.

Supporting this is the National Trades Union Congress and e2i who are working closely with a number of agencies to encourage hotels and industry players to train their workers to handle multiple tasks and streamline their operating procedures. issue 11.7

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“Employees who attain fulfillment on the job will be more motivated to perform better, hence increasing productivity” Juliana Ong, HR Manager, Royal Plaza on Scotts

Productivity gains present the strongest case for a multi-skilled workforce. According to Juliana Ong, HR Manager, Royal Plaza on Scotts, trained workers equipped with relevant skills will be able to perform a wider variety of tasks, and job enhancements will allow employees to derive greater job satisfaction. “Employees who attain fulfillment on the job will be more motivated to perform better, hence increasing productivity,” she says.

At Royal Plaza on Scotts, multi-skilling has increased profitability per staff from $8,000 in 2007 to $25,000 in 2010. “This indicates that multi-skilled employees increase productivity and in turn, draw higher revenue for the hotel and support pay increments for employees,” says Ong, who adds that a butler who is able to carry out an enhanced job scope will see their salary increase from $1,200 to $1,400.

Multi-skilling also allows Singapore companies to be more competitive in the region. Workers at Yokogawa Electric Asia’s Singapore operations earn higher salaries than workers in countries like China, Indonesia and Vietnam. However, thanks to multi-skilling, one worker in Singapore is able to do the work of six to seven people in other countries, says Lai Ah Keow, Managing Director, Yokogawa Electric Asia “If employees are multi-skilled, they do not have to worry about others taking away their jobs.”

At Royal Plaza on Scotts, being multi-skilled also encourages better work-life balance for employees. It facilitates the implementation of a five-day working week as fewer employees are required to be on duty during each shift.

With greater job satisfaction, comes greater loyalty, Lai says. Up to 30% of staff at Yokogawa Electric in Singapore have been there for 28 to 30 years. The company’s annual turnover is a low 1%. Workers who are willing to learn more and make a bigger contribution towards the organisation also receive higher bonuses.

Providing the right support

Do employees who multi-skill run the risk of becoming a jack of all trades, but master of none? Multiple skill sets should be packaged in a way where employees receive proper training. and a competency framework should also be put in place, Tan says. Companies must also recognise employees who have multiple skills, rather than specific skills.

“For example, a skills-based salary structure can be implemented to encourage staff to be competent in different skills,” he says.

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At Royal Plaza on Scotts, multi-skilling has increased profitability per staff from

$8,000 TO $25,000

Technological improvements can also help employees with multiple responsibilities. At Royal Plaza on Scotts, the addition of wireless credit card in three years machines helps employees perform their roles better, boosting productivity. They save time on walking to and from the cashier’s counter and tables where patrons are seated and can instead attend to more guests at a time or fulfill other job functions The hotel has also introduced a passport scanner at its front desk to facilitate the updating of guests’ particulars.

This enables employees to do away with manual data entry, which shortens the check-in process of guests.

According to Patrick Fiat, General Manager, Royal Plaza on Scotts: “With the aid of technology, manual work for our employees is decreased and they are better deployed for job enlargements, resulting in a more fulfilling worklife and increased productivity.”

Case Study In what areas have you been multi-skilling?

I have been a butler in Carousel for 30 years and we are trained in delivering seamless one-stop service to leave lasting impressions on our guests. Besides greeting and seating guests, and attending to Gourmet Carousel, our deli corner, training is also provided for us to attend to room service requests, which include taking orders and keying orders into the system. I have also been trained in bartendering and can provide concierge services such as ordering flowers and arranging transport, upon request by our guests

How has it helped you do your job better?

Name: Loo Wei Kuan, Lena

I am better able to carry out cross-functional roles effectively and efficiently after being equipped with the relevant skills. Handling more tasks in a shorter time allows me to attend to more guests, which brings about more opportunities to create ‘wow’ moments for our guests. I get more job satisfaction and I am motivated to perform better, so as to enhance the guests’ experiences.

Age: 48 Role: Butler Previous role at hotel before multiskilling: Waitress Number of years at the hotel: 30

Has it helped increase your earnings?

The newly-implemented multi-skilling pay structure can adjust a butler’s salary from $1,200 to $1,400, based on their competencies. With further training to improve skill sets, a butler can be promoted and the salary can go up to $1,700.

What are the challenges in multi-skilling?

We need to keep up with the times as advanced technology and automation play an increasing role in the world today.

The wireless credit card machine is one such device which we have implemented in Carousel. After adapting to these devices and gadgets, they in turn increase our productivity, pay package, and provide more time to perform more meaningful tasks and have more work-life balance issue 11.7

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profile

The Center for Creative Leadership

Shaping Leadership in Asia Pacific A

sian leaders face an array of remarkably complex challenges that do not yield to easy fixes or standard approaches; the recent earthquake in New Zealand and nuclear plant (launching soon) crisis in Japan are just two examples of the need » Leadership for well-developed leaders.

Fundamentals The Center for Creative Leadership (CCL®) is (Nov 2011) a top-ranked, global provider of executive » Leadership at the Peak education with an exclusive focus on leadership (Apr 2012) development and research. Founded in the United States in 1970 as a non-profit, CCL has helped more than 470,000 leaders + Leadership Development Program worldwide cultivate 22 – 26 August 2011 26 – 30 September 2011 creative leadership – the 14 – 18 November 2011 capacity to achieve 12 – 16 December 2011 more than imagined by 20 – 24 February 2012 thinking and acting 26 – 30 March 2012 beyond boundaries – + Coaching for Greater Effectiveness through an array of 1 – 3 August 2011 programs, products and 28 – 30 November 2011 other services.

8 – 10 February 2012

New Programmes

Upcoming Class Schedule

Situated in Singapore, CCL’s Asia Pacific (APAC) headquarters comprise a recently launched three million-dollar state-of-the-art training facility and a research unit, a collaborative effort with the Economic Development Board, which focuses on conducting studies for a better understanding of how leadership is approached in APAC. CCL believes that leaders exist at all levels of the organisations and leadership development begins with self-leadership i.e. when one is an individual contributor with no teams to lead. It also holds firm the notion that as today’s business challenges span across vertical, horizontal, stakeholder, demographic, and geographic boundaries, so too must leadership.

This ethos is reflected in the institution’s programs and research studies in the region – currently it offers two well-acclaimed openenrolment program, Leadership Development Program and Coaching for Greater Effectiveness in addition to customised programs as well as coaching, assessment and research resources.

In the coming months, Asian leaders can expect exciting new initiatives from CCL such as the launch of its world-renowned Leadership at the Peak program here and a research study on Asian C-Suite leadership.

Today CCL serves over 1,000 leaders annually from multinational organisations, regional companies and government agencies in APAC such as AS Watson, AXA, Barclays, Bharti Airtel, CIMB, Essilor, Pfizer, SPX Corporation and the Singapore Workforce Development Agency.

For more information: + Tel: +65 6854 6000 + Email: ccl.apac@ccl.org + Web: apac.ccl.org

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profile Kaplan

It is our mission to

build your future K

aplan Professional, a department of Kaplan Learning Institute, is part of one of the world’s largest education companies, Kaplan, Inc. owned by The Washington Post Company.

We are a recipient of WDA Distinguished Partner Accolade and also recently voted #1 in the Category of Preferred Private Education Institution to pursue Professional Certification / Short-Term Courses/ Workshops in the 2010 JobsCentral Learning Survey Report.

We have been at the forefront of the training landscape, providing a broad spectrum of training across different industries and functions. Our suite of courses can be largely categorised as such:

Workforce Skills Qualifications (WSQ)

As an authorised Continuing Education and Training (CET) centre, Kaplan Professional offers various courses under the different WSQ frameworks. These include: » Business Management WSQ » Leadership and People Management WSQ » Executive Development and Growth for Excellence (EDGE) Programme for Professionals, Managers & Executives*# » Workplace Skills (WPS) Programme for Rank and File (RnF)# » Service Excellence WSQ * EDGE is a programme under WDA Skills Training for Excellence Programme (STEP). # The generic skills under EDGE and WPS will be drawn from the Employability Skills framework (ES WSQ).

Signature Corporate Training Courses

Kaplan Professional also offers a comprehensive suite of training programmes. Choose from a broad spectrum of training courses that help improve your management, leadership and communication skills, as well as acquire essential skill sets in areas such as information technology, human resource, operations, sales and marketing and customer service.

Kaplan EduNeering - Compliance and Ethics Training Kaplan EduNeering is a unique web-based learning solution that offers flexible computer-based

instruction and compliance management solutions to highly regulated industries for more than 26 years.

Kaplan EduNeering is the only product that offers a fully integrated, one-stop training solution for the life sciences, healthcare, energy, and manufacturing industries. We are uniquely qualified to provide our clients with access to some of the world’s leading regulatory and professional organisations. Our unique partnerships with respected authorities such as U.S. FDA, ACRP, AdvaMed, EduQuest, ISN, PBMI and SILLIKER result in educational content and unprecedented learning and credentialing opportunities for millions of professionals from over 400 companies.

Financial Training Courses

Our comprehensive range of short Financial Markets courses include areas in Accounting, Corporate Finance, Credit, Derivatives, Risk Management, Trade Finance and Treasury & Capital Markets, amongst others.

We have delivered courses to thousands of delegates from graduates to senior executives from multinationals, banks and financial institutions across Asia, and our success is based on the delivery of practical and contemporary courses focused on this region.

About Kaplan Singapore For more information + Tel: 6309 5738 + Website: www.kaplan.com.sg + Email: enquiry.sg@kaplan.com

Our Mission

We build futures one success story at a time.

Kaplan Professional thrives on your success. If you succeed in meeting your goals and objectives, we have also achieved success in delivering our mission. We believe that successful training is a result of open communication. Speak to us today and allow us the opportunity to build your future! issue 11.7

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DevelopInG The True poTenTIal of profeSSIonalS For over 46 years, SIM Professional Development has played a leading role in providing human resource development (HRD) solutions to executives and corporations in Singapore and the Asia-Pacific region. Our learning and development services help companies build on their human resource capabilities to face current and future business challenges.

In 2010, about 10,500 professionals, from various levels of management within organisations, are developed through our vast selection of close to 600 executive programmes.

Our dedication to providing quality programmes and professional service has won us the HR Vendors of the Year awards from Human Resources magazine in 2010 for Preferred Management Training Firm and Preferred Sales Training Firm.

profeSSIonal DevelopMenT ThaT MakeS a DIfference SIM Professional Development offers a comprehensive range of executive programmes in areas such as communication, customer relationship, creativity, finance, leadership, marketing, negotiation, personal effectiveness and strategy planning and implementation, to serve the learning and development needs of executives from organisations in the region.

In collaboration with renowned faculty members from top international business schools, we offer top-rate management programmes, such as The Job of the Chief Executive (JOCE). For the past 30 years, this flagship programme has attracted more than 1,150 C-suite executives from 40 countries around the world. This five-day programme facilitates the sharing of best practices and helps chief executives and senior management look at the challenges of their role in today’s highly competitive and globalised economy.

cuSToMISInG SoluTIonS To MeeT your neeDS As a strategic training and HRD partner, SIM Professional Development’s dedicated team and extensive network of partner trainers will work with your organisation to align your human capital capabilities to meet your business’ learning needs. We achieve this by analysing your unique needs and requirements and developing customised learning and development solutions that produce sustainable competitive advantage and bottom-line results. We have helped companies, from both the public and private sectors, locally and regionally, develop the competencies of thousands of their executives through our customised learning and development solutions.

leveraGe on our experTISe anD experIence An established international reputation, strong HRD experience, industry-relevant and quality programmes, extensive network of renowned speakers and partner trainers, strong learning support systems and dedication to our clients — SIM Professional Development has all it takes to be your preferred learning and development partner! Make the most of our expertise and experience, and help propel your organisation to its next level of success.

ContaCt Us sIM Professional Development SIM Management House 41 Namly Avenue Singapore 267616

Members of The SIM Group

customised learning & Development Solutions Tel: +65 6248 9409 Email: ict@sim.edu.sg

“ Judge each day not by the harvest you reap but by the seeds you plant.”

Robert Louis Stevenson

Strategic Marketing forum July 14 & 15, 2011 For more details, call Annie at 6248 9422

SenIor ManaGeMenT Grace @ 6248 9414 Jul 18 & 19 Positive Power & Influence® Make Your Strategy Come Alive Aug 2 The Leadership Challenge® Aug 15 & 16 Organisational Design: Building an Organisational Aug 16 & 17 Structure Leading to High Performance General ManaGeMenT How to Achieve Continuous Improvement Edward de Bono’s Six Thinking Hats Method® The Allen Management Skills Programme: How to Succeed as a Middle-level Manager The Job of the Manager (JOMAN) I

kelly @ 6248 9417 Jul 18 & 19 Jul 25 & 26 Jul 25 - 27 Jul 27 - 29

coMMunIcaTIon Grace @ 6248 9414 Essential Minute-taking Skills Jul 19 & 20 Effective Report Writing Jul 21 & 22 Speed-reading for the Information Age Jul 21 & 22 iCommunicate Jul 25 & 26 Powerful Presentations Jul 27 - 29 Powerful Business Writing for Executives Aug 3 & 4 Communicating for Leaders and Managers Aug 3 - 5 How to Speak with Greater Confidence, Purpose and Aug 11 & 12 Impact Grammar for Better Business Communication Aug 15 - 17 Writing Dynamics™ Aug 16 & 17 Think On Your Feet® Aug 18 & 19 creaTIvITy & InnovaTIon kaThleen @ 6248 9407 Edward de Bono’s Lateral Thinking™ - Creativity in Action Jul 28 & 29 Edward de Bono’s Power of Perception™ Aug 18 & 19 fInance kaThleen @ 6248 9407 Financial Management for Non-finance Jul 18 - 20 / Aug 15 - 17 Managers The Essentials of Internal Control and Fraud Awareness Jul 28 & 29 The Essentials of Financial and Business Analysis Aug 3 - 5 hr ManaGeMenT & DevelopMenT Talent Management Buzz Your People - How an Internal Social Media Campaign can Revitalise and Build Passionate Employees SIM Competent Trainer Programme (Basic)

annIe @ 6248 9422 Jul 18 & 19 Jul 21 & 22 Jul 26 - 29 & Aug 1

executive programmes & events Tel: +65 6246 6746 Email: exec@sim.edu.sg

hr ManaGeMenT & DevelopMenT annIe @ 6248 9422 From Building Employee Engagement to Building a Aug 18 & 19 Performance Culture Effective Succession Management Aug 22 & 23 Competency Modelling: The Basics - and Beyond Aug 24 & 25 MarkeTInG & BuSIneSS DevelopMenT Strategic Key Account Management

kaThleen @ 6248 9407 Aug 18 & 19

offIce & aDMInISTraTIve coral @ 6248 9424 Managing Relations @ Work for Administrative Aug 1 & 2 Professionals Staying Organised - A Guide for Administrative Aug 16 & 17 Professionals perSonal effecTIveneSS & proDucTIvITy

kelly @ 6248 9417

Essential Business Etiquette Problem Solving and Decision Making Organising Yourself for Maximum Effectiveness

Aug 1 & 2 Aug 16 & 17 Aug 18 & 19

projecT ManaGeMenT Managing Projects Successfully Why Projects Fail? - Managing Projects Well

Dawn @ 6248 6137 Jul 20 - 22 Aug 1 - 3

SaleS & cuSToMer relaTIonShIp Next Generation Selling Image Plus! Customer Care Excellence Customer Care Techniques That Work

Dawn @ 6248 6137 Jul 18 & 19 Jul 21 & 22 Aug 4 & 5

Managing Upset Customers Constructively and Learning from Service Breakdowns Selling With Passion & Power™

Aug 22 & 23 Aug 25 & 26

SupervISory ManaGeMenT Supervising Assertively Power Tools for Supervisory Effectiveness The Supervisor as An Inspiring Leader

coral @ 6248 9424 Jul 25 - 27 Jul 28 & 29 Aug 11 & 12

TeaM leaDerShIp & InTerperSonal SkIllS Influencing, Persuasion and Personal Empowering Skills Assertiveness Skills for Front-line Staff Human Relations Skills and EQ Techniques NLP for Professionals Assertiveness Skills for Managers

annIe @ 6248 9422 Jul 18 & 19 / Aug 25 & 26 Aug 4 & 5 Aug 15 & 16 Aug 18 & 19 Aug 24 - 26

www.sim.edu.sg/pd

profile Training Vision

21st century learning ground T

Sebastian Anthony, Senior Manager, Leadership Development

+ Training Vision Institute Pte Ltd 38 Maxwell Road, Air View Building #04-01, Singapore 069116 + Tel: 6325 1068 + Email: enquiries@ trainingvision.com.sg + Website: www.trainingvision.com.sg

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raining Vision is one of the leading training providers and human capital consultancy firms in Singapore. Training Vision strongly believes in the importance of human capital being critical to an organisation’s performance and success.

Since its inception in 1991, Training Vision has evolved from being a training provider to building core competencies in human capital development and organisation development. This allowed Training Vision to fulfil a leadership role in organisation change and development in Asia, having worked with organisations in China, India, Japan, Malaysia, Thailand and Vietnam.

Training Vision caters to clients from all industries, sizes and backgrounds. Some clients include Baxter Healthcare, Hewlett Packard, Dell, F & N, Philips, Siemens, Motorola, Yokogawa, Stats ChipPAC, Parkway Health and Singapore Press Holdings.

Training Vision’s Approach

In a world where the only constant is change, organisations and individuals who fail to prepare for change are preparing to fail; that is why Training Vision continuously evolves its tools and methodologies to make learning relevant to its customers’ changing needs.

Training Vision’s relentless quest for excellence has propelled the company from a training service provider to an agent of change; helping to transform organisations and individuals through its courses.

Working towards being the leader in human capital and organisation development, Training Vision maximises human potential through superior knowledge, best practices, and innovative mind-sets.

Training Vision recognises that tools and methods of learning have to constantly evolve as the learning needs of individuals and organisations transform in the 21st century.

Training Vision constantly innovates, aiming to stay ahead of the industry in delivering useful skills to its students, and in the process, contribute to the learning community of today.

Training Vision’s Unique Selling Points

» Training Vision has the expertise to craft solutions to meet your needs and objectives, whether you are an individual or an organisation » Training Vision adopts a holistic approach in delivering the solutions for your total success » Training Vision partners with world renowned universities in giving you the best » Training Vision is amongst the first to pioneer competency – based training programmes » Training Vision initiated blended learning to drive flexible learning for competency – based training » Training Vision partners with Workstream Inc, a US-based company and one of the fastest growing technology solution providers in HR solutions and talent management » Training Vision is appointed as Continuing Education and Training provider under the Employability Skills Workforce Skills Qualification (ES WSQ) framework. Training Vision is one of the leading training providers for ES WSQ » Training Vision is also appointed for Leadership and People Management WSQ (LPM WSQ) and Service Excellence WSQ (SV WSQ).

profile

TÜV SÜD PSB Learning

Grow your business, learn from the best T

ÜV SÜD PSB Learning prides itself in helping people and organisations drive business performance to levels of excellence.

Our forte lies in our keen ability to recommend effective training paths to support the individual growth of employees, whether in one of our public programmes or in customised in-house solutions.

Currently one of the largest training and consulting service providers in Singapore and the region, our wide array of training and consulting services cater for a broad spectrum of industries.

Our unrivalled suite of over 150 corporate training and consulting programmes supported by a team of 300 in-house consultants, associates and curriculum developers lets us nurture individuals to bring out their full potential. We develop their skills sets and expertise in the areas of » Corporate Excellence » People Excellence » Service Excellence » Productivity & Quality » Environment, Health & Safety » Technical Knowledge and Skills Formed as a result of the recent merger between PSB Academy Corporate Learning and Service Quality (SQ) Centre, TÜV SÜD PSB Learning has indeed brought together the industry’s best talents and resources of two best-in-class training solution providers and created the region’s strongest and most competent institute of advanced learning and continuing education.

As your strategic partner, we offer a total and holistic approach that covers all aspects of

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your continuous improvement journey, from training and consulting to implementation and evaluation. Starting with an in-depth understanding of your business goals and long-term vision, our experts are committed to take you through every significant stage in improving your organisational performance. + TÜV SÜD PSB Learning Pte Ltd Corporate Office: 1 Science Park Drive, Singapore 118221 Training Centre: 10 Eunos Road 8, #07-05, Singapore Post Centre, North Lobby, Singapore 408600 + Tel: 6885 1488 + Email: consulting@tuv-sud-psb.sg + Web: www.tuv-sud-psb.sg/learning

Updated daily

Asia’s leading resource for all the latest HR: Now

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• Features Training • Jobs Case studies • Events News • Strategies Analysis • HRMTV

See us at:

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profile SGP International Management Academy

Refresh your passion for life-long improvement S

IMA is a private management education and training institution registered with the Council of Private Education, Singapore. Founded in 2000, SIMA’s mission is to provide high value-added management education as well as training and consultancy programmes to help corporate and individual clients in the region improve their competitiveness in the new knowledge-based economy. By offering new perspectives to key knowledge, we help individuals discover and soar to their highest potential, thereby creating sustainable value for themselves and their organisations. Helmed by Professor Yeong Wee Yong, an academician who is formerly from the National University of Singapore, SIMA is well on the way to achieve its vision of infusing the

best philosophies and practices from the East and West into customised training solutions for working adults and organisations.

+ SGP International Management Academy (A member of Ascensia Education Group) 106A Henderson Crescent, Singapore 151106 + Tel: (65) 6773 8792 + Fax: (65) 6773 8796 + Web: www.sima.edu.sg

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G I G Education Centre – The Teacher Developer® is a market leader in Life-Long Learning and Skills Development for all ages.

Established in the year 2003, we have successfully supported trainers and individuals alike in their pursuit of Academic Achievement in the Education and Training Industry. Our vast network has provided employment for many of our graduates.

G I G has developed its own niche of expert trainers for enrichment, academic teaching and corporate training, dedicated to Teaching Excellence.

G I G – your Stairway to Success – provides opportunities for you to diversify your training experience.

What G I G provides...

•WĂƐƐƉŽƌƚ ƚŽ ĂŶ ĞƐƚĂďůŝƐŚĞĚ ƚƌĂŝŶŝŶŐ ĐĂƌĞĞƌ •/ŶƚĞƌŶĂƚŝŽŶĂůůLJ ƌĞĐŽŐŶŝƐĞĚ ƋƵĂůŝĨŝĐĂƚŝŽŶ •>ŝĨĞƚŝŵĞ ƚƌĂŝŶŝŶŐ ŵĞŶƚŽƌƐŚŝƉ •hƉ ƚŽ ϱϬй ^ & &ƵŶĚŝŶŐ

•dŝĐŬĞƚ ƚŽ ƚŚĞ ĐŽŵƉĞƚŝƚŝǀĞ Embark on your 1st Step and achieve ƚĞĂĐŚŝŶŐ ŶŐůŝƐŚ ŝŶĚƵƐƚƌLJ the desired 360° Education support •/ŶĐƌĞĂƐĞĚ ũŽď ŽƉƉŽƌƚƵŶŝƚŝĞƐ for your learners, through G I G’s ůŽĐĂůůLJ ĂŶĚ ĂďƌŽĂĚ proven integration means and more.

•dĞĂĐŚ ƵƐŝŶĞƐƐ ŶŐůŝƐŚ ĂŶĚ ^> MAXimise YOUR potential. ƚŽ ƐƚƵĚĞŶƚƐ ŽĨ Ăůů ĂŐĞƐ Call us NOW!

The CIDTT course allows me to be exposed to the different facets of training.

It is exceptionally helpful when I need to conduct not just internal training classes but also external programs to prospects as well. With the knowledge and skills acquired, the training delivered since has been able to better meet the demands and expectations of the management.

•dĞĂŵďƵŝůĚŝŶŐ ΘWƌŽĚƵĐƚŝǀŝƚLJ /ŵƉƌŽǀĞŵĞŶƚ •WƵďůŝĐ ^ƉĞĂŬŝŶŐ Θ ƌĞĂƚŝǀĞ ŽŵŵƵŶŝĐĂƚŝŽŶ •,ĂƌŶĞƐƐŝŶŐ /ŶŶŽǀĂƚŝŽŶ Θ ŶƚƌĞƉƌĞŶĞƵƌƐŚŝƉ

• ŽŵŵƵŶŝĐĂƚŝŽŶ ŝŶ ^ƚLJůĞ •WŽǁĞƌ ZĞĂĚŝŶŐ •WŽǁĞƌ sŽŝĐĞ͗ DĂdžŝŵŝƐĞ zŽƵƌ sŽŝĐĞ WŽƚĞŶƚŝĂů •,Z ƵƐŝŶĞƐƐ ŶŐůŝƐŚ͗ dŚĞ ,ŝƌĞ Θ &ŝƌĞ >ĂŶŐƵĂŐĞ

If I am a rough diamond, CIDTT is the master cutter that makes me a PERFECT DIAMOND. I strongly encourage anyone who has interest in making Teaching/Training as a career to take up the CIDTT course as the benefits are bountiful.

Josephine Tay Training Manager Aspial Corporation Limited Visit our website for more testimonials.

&Žƌ ŵŽƌĞ ĚĞƚĂŝůĞĚ ŝŶĨŽƌŵĂƚŝŽŶ ĐŽŶƚĂĐƚ ƵƐ Ăƚ ϲϯϮϯ ϭϮϮϬ ;ůĂŶĚůŝŶĞͿ Žƌ ϲϳϰϳ ϬϮϰϯ ;ĨĂdžͿ ŝŶĨŽΛŐŝŐ͘ĞĚƵ͘ƐŐ ǁĞďƐŝƚĞ͗ ǁǁǁ͘ŐŝŐ͘ĞĚƵ͘ƐŐ Our Partnering Awarding Institutions

profile Art of Voice™

Broadcasting techniques for communicating powerfully!

I

nspiring speakers such as President Barack Obama, Minister Mentor Lee Kuan Yew and Anthony Robbins, all understand the need for delivering a powerful message! Powerful speakers stir emotions and achieve results!

“Art of Voice workshops allow you to work in small groups and then one to one. This is the ideal way to better manage and tune each individual voice which is as unique as a fingerprint!”

About Art of Voice™

“Move, Motivate & Inspire when YOU speak!”

Art of Voice™ is proud to be Singapore’s first and only company specialising in Voice Coaching and Voice Training Programmes designed to promote effective communication for executives and professionals, developed by experienced broadcasters.

Former radio broadcaster & programme director at MediaCorp Singapore, Jessica Seet, is the founder and principal coach of Art of Voice™.

A veteran media professional, Seet has 20 years of experience in management & leadership roles, radio broadcasting, news reporting, emceeing,

“I have had the privilege to work on my voice with some of the best in the broadcasting business and my voice has opened doors to many wonderful and life changing experiences” Jessica Seet, Founder/Voice & Speech Coach

hosting as well as mentoring and coaching. She has also worked as a professional voiceover talent for million-dollar TV & radio advertising campaigns.

The Power of Effective Speech

Coaching is the leading avenue for people to be extraordinary. Voice & Speech Coaching will empower you to gain personal and professional success!

+ Art of Voice™ Company Pte Ltd + Studio: 36 Purvis Street, #05-01, Singapore 188613 (Near Raffles Hotel) + Mobile: 9337 5268 + Email: jessica@ artofvoice.com + Web: www.artofvoice.com

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profile Avillion Hotels

Tee off in the clouds Organising a meeting or incentive trip in Sarawak can be as serious or fun as you wish. There are plenty of options for getting out and about, with many experiences well-suited for events or team-building with a difference

T

ee off on a mountain plateau 1,000m above sea level on the outskirts of Kuching. A 72-par, 6,247-metre course awaits the delegate golfer. The cool mountain air and pleasant daytime temperatures are delightful for golfing.

Manicured lawns meet rugged terrain in this golf course, which is set on the highlands and surrounded by Bornean jungle. It challenges the avid golfer to improve their personal best.

Competitions and special events can be specially organised to suit delegates’ needs.

Beyond golf, take a stroll along the jungle trails and enjoy the sounds and sights of the oldest rainforest in the world. Then, soak away the stress and tension of city life by pampering yourself in a full jungle spa whilst reveling in the majesty of the real jungle outside your window. True to their promise of nature and all things natural, only quality organic food is served at the Borneo Highlands Resort. + For more great and unique ideas contact the Sarawak Convention Bureau by visiting www.sarawakcb.com

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feature

Bang

for your teambuilding buck

Participants engaged in a rope climbing activity at Sibu Island Resort

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feature

Effective organisations boast talented employees who are not only productive but also able to work well together as a team. HRM looks at some of the best venues for organisations to conduct dynamic team-building sessions for employees

By Priya de Langen

E

ntrepreneur and philanthropist, Andrew Carnegie, said: “Teamwork is the ability to work together toward a common vision, [it is] the ability to direct individual accomplishments toward organisational objectives. It is the fuel that allows common people to attain uncommon results.”

This type of collaborative teamwork and motivation is what organisations would like their own employees to demonstrate. However, not all teams can work together + The venue should be able to accommodate cohesively and they all participating employees sometimes need a nudge to + The venue should have various activity get them going. Besides the packages or itineraries for companies to usual workplace projects, choose from. It should also be able to offer companies also put time, customised packages money and effort into + If the activities run more than one day, the teambuilding programmes venue should have good accommodation or so that employees can learn facilities for participants to stay in to work together as a team.

Companies are spoilt for choice when it comes to teambuilding venues, from hotels to beach resorts, offering various corporate teambuilding activities. These venues offer good itineraries, a spacious location to accommodate the entire team as well as a variety of activities to choose from.

Choosing a great teambuilding venue

Country club offers

There are various venues around Asia that offer great teambuilding activities for companies, and in Singapore, Orchid Country Club (OCC) is one of them. The venue is well-equipped to provide various indoors and outdoors programmes.

“What we can offer you at OCC is really a number of choices and activities for your corporate

needs,” says Thomas Ng, Director of Sales for Orchid Country Club.

OCC offers two packages for companies to conduct their teambuilding activities indoors in meeting rooms. The ‘Business and Pleasure Seminar Package’ includes lunch and coffee break and preferential rates are given for the golf course, hotel and bowling centre. The second is a ‘Meet and Stay package’ that includes the seminar package with a one-night stay at the resort hotel.

The country club can also customise packages to meet clients’ needs. “Pricing will be based very much on what is required during their teambuilding activities, such as requirement for rooms, number of days the program is running [and] engagement of event company for activities,” explains Ng. To date this year, the club has hosted over 20 companies for teambuilding activities, from educational institutions to manufacturing companies. Organisations that are interested in outdoor programmes can look forward to archery, bowling as well as golfing activities.

Teamwork under the sun

If companies are interested in participating in outdoor adventures, they just have to travel to beach resort, Sibu Island Resort, on the East coast of Malaysia, Johor to experience it. The resort offers several outdoor teambuilding activities that include jungle trekking and abseiling.

Mohamed Mazlan Ali, Deputy CEO of Business Hospitality Johor Corporation, says that the resort conducts at least 40 teambuilding sessions per year for organisations. They include government organisations and non-government organisations such as Johor Land Berhad and KFC. Various teambuilding exercises help employees work with each other to win a challenge set for issue 11.7

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feature

Riveting team programmes Some companies are thinking outside the box when it comes to offering interesting team building programmes to organisations and their employees. » Fencing: Z Fencing is Singapore’s largest private fencing club, offering teambuilding programmes that include ‘Team Bonding’, a half-day fencing workshop. www.zfencing.com » Human Rhythms: Started in 2001 in Australia, this company uses music and rhythm to inspire and motivate teams of people whether it is for a conference, seminar, workshop or product launch. Participants are divided into teams and given various musical instruments from drums to musical tubes and even tambourines. Facilitators then guide individual contributions into one unified rhythm that comes from the whole team. www.humanrhythms.com.au

A team kayaking at Green Land near Shanghai

them and also serve as ice-breakers as participants are randomly picked as team members.

Some of the programmes on offer include ‘War Game’, where teams are armed with water guns and pitted against each other ; ‘Treasure Hunt’ where teams have to use clues to find ‘treasure’; and ‘Team Challenge Hourglass’, in which teams traverse an obstacle course to reach the peak of a tower.

The activities are also fairly priced – the ‘War Game’ and ‘Treasure Hunt’ are RM25 (SGD$10) and RM40 (SGD$16) per person respectively while ‘Team Challenge Hourglass’ costs between RM200 (SGD$82) to RM250 (SGD$102) per person.

In addition, organisations can customise a ‘Mobile Adventure Program’ package with the resort’s facilitators to meet specific teambuilding requirements.

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Programmes are conducted over either two days and one night, or three days and two nights.

The first package allows companies to experience a half-day teambuilding session with extra free and easy activities, while the latter allows for a full day teambuilding session.

Besides teambuilding, participants can also undertake windsurfing, banana boat rides, cruising, canoeing and snorkelling, or meet for discussions in seminar or meeting rooms.

Shanghai welcomes visitors

China’s Shanghai is also becoming well-known for its many venues and diverse options for teambuilding programmes.

Patrick Chen, Deputy Director of International Tourism Promotion Department, Shanghai Municipal Tourism Administration, says that as the city is the economic hub of China, many multinational companies have based their regional headquarters in the city, and such companies conduct teambuilding exercises to help promote understanding between local and foreign employees.

“Companies are developing very fast in China so they need to have a mutual understanding among the employees as well as have corporate culture that local and foreign employees can identify with,” he says.

Shanghai is renowned for many venues, such as Orient Pearl Broadcasting and Television Tower, which allows for entertainment and tourist activities.

Other venues, such as Dian Shan Lake and Oriental Land, also provide watersports activities such as kayaking and dragonboat racing as well as camping.

Chen says that some of the activities that both local and foreign companies are interested in include dragonboat racing, triathlon, sailing and orienteering. He says that the venues in Shanghai can customise packages to suit clients’ needs.

Sailing, for example, costs about CNY1000 (SGD$191) per person per day, and 24 to 42 people can participate at ome time.

Many multinational companies such as Michelin, Phillips and Caterpillar have participated in teambuilding activities in Shanghai, says Chen.

profile Avillion Hotels

Where business meets leisure A Avillion Port Dickson + 3rd Mile, Jalan Pantai, 71000 Port Dickson, Negeri Sembilan, Malaysia + Email: meetings@kul.avillion.com Avillion Admiral Cove + 5 1/2 Miles, Jalan Pantai, 71050 Si Rusa, Port Dickson, Negeri Sembilan, Malaysia + Email: admiralcove@kul.avillion.com Avillion Legacy Melaka + 146, Jalan Hang Tuah, 75300, Melaka, Malaysia + Email: res@avillionlegacymelaka.com

villion Hotel Group operates hotels and resorts across the country, guided by the passion for designing and managing unique properties that blend in harmony for leisure as well as business travel.

Avillion Port Dickson

Combining luxury and comfort, Avillion Port Dickson is approximately an hour from KLIA or a 3-hour drive from Singapore. Popular for its floating Avi Spa and Water Chalets, the oceanfront resort recently refurbished its rooms with added amenities. The resort also provides in-house team building options and meeting rooms fully equipped with state-of-the-art meeting facilities.

Avillion Admiral Cove

Situated next to the world class Marina & Leisure Club, Avillion Admiral Cove reflects Malaysia’s rich colonial heritage with many rooms enjoying uninterrupted views of the sea. With ample open

space for team building activities both on land or water, this premier resort is ideal for corporate groups looking to mix pleasure and business.

Avillion Legacy Melaka

Located in the heart of Melaka city, Avillion Legacy Melaka’s architecture is inspired by the city’s colonial history. Highlights include a majestic glass- domed lobby as well as the Pacific Ballroom, which features a high ceiling complemented by a grand crystal chandelier. With its close proximity to Singapore and ample meeting rooms, the hotel is perfect for meetings and conferences.

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profile The ZON Johor Bahru

A new direction in

duty free, entertainment, accommodation and shopping S

preading over 18 acres of prime land, The ZON Johor Bahru boasts a direct waterfront location. It is a full-fledged leisure destination featuring duty free, entertainment, accommodation, leisure and shopping, all-in-one. Strategically

located within the heart of Johor Bahru City, The ZON Johor Bahru offers exclusivity with its downtown duty-free status.

The ZON Johor Bahru belongs to the Duty Free International Limited Group. Various parts of The ZON have been upgraded both in quality and visibility to create a strong presence with much emphasis on boosting tourism in Johor and the rest of Malaysia.

Be it a short visit or a stay with us, The ZON Johor Bahru offers a unique and vibrant blend of activities and facilities that will meet your needs and wants. + For more information, please contact our Customer Service Tel: +607-227 4045 (11am-10pm) or Office Tel: +607-221 8000 (9am-6pm). Alternatively, you can log on to our website at www.zon.com.my.

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profile Sibu Island Resort

Corporate teambuilding programme at sibu island resort S

ibu Island Resort is an idyllic island gateway. It is located off the east coast of Mersing, a town in the state of Johor, Malaysia, on the South China Sea. Visitors heading to the resort meet at Tanjung Leman jetty, which is just one and a half hours away from Johor Bahru.

From there, the journey to the island is only 20 minutes via a comfortable ferry.

Mobile Adventure Programmes RM 150.00 – RM 200.00/ person

Leisure Team Building Programmes Telematch: RM 25.00/person (12-100 persons) Explorace: RM 40.00/person (12-100 persons) Treasure Hunt: RM 40.00/person (12-100 persons) War Game: RM 25.00/person (12-100 persons) – night Incorporated in the 25 metres Hourglass is the Flying Fox. Beginning at a height of 25 metres, visitors can slide 180 metres across the bay with a spectacular view of the sea.

The Giant Swing, The Wobbling Pole and many other challenging and interesting rope courses await to be conquered at Sibu Island Resort.

The challenging programmes at the course stimulate thinking and encourage employees to operate as a high-performance team, leading to rapid internalisation of desired outcomes. The high elements, which stand about 10 metres above the ground teach participants to confront fears and observe different reactions when faced with intimidating challenges, thus, building trust and support between team members.

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Sibu Island Resort is designed to be a unique integrated destination for retreats, adventure and corporate team building. The island has been transformed into an iconic adventure learning site and sea sports centre- one of the very few in Asia. It has also undergone a makeover involving the refurbishment of its 121 deluxe timber chalets. These are surrounded by lush greenery and equipped with well-appointed amenities. The upgrading also involved the renovation of the main lobby area and reclamation works which added 3 new pristine beaches. The island also has its own desalination plant to supply clean and fresh water at all times. A new tropical spa facility was added and the outdoor recreational areas have also been expanded. Its original infrastructure has also been improved to put it on par with international environmental standards.

Sibu Island Resort Johor offers a wide selection of team building programmes. With more than 14 years of experience, a well-trained facilitator team from ‘FOCUS Adventure’, will package and partner to deliver safe, tried and tested programmes to suit your respective corporate objectives.

These programmes include a Mobile Adventure, Low Elements, High Elements, Sail Training as well as Leisure Team Building activities (Telematch, Explorace, Treasure Hunt and War Game). The new “Team Challenge Hourglass” is the latest offering and a first in Malaysia. The cost is customised to suit a company’s needs (excluding meals, accommodation and transportation). + Sibu Island Resort Sdn Bhd The Puteri Pacific Johor Bahru, Jalan Abdullah Ibrahim, P.O Box 293, 80730 Johor Bahru, Johor + Tel: +60 7 222 5155 + Fax: +60 7 223 1188 + Email: info@sibuislandresort.com.my + Websites: www.sibuislandresort.com.my

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profile Pullman Kuching

Pullman Kuching, your new address in Kuching P

Pullman Kuching + Tel: +6 (0) 82 222 888 + Email: H6332@accor.com + Website: www.pullmankuching.com

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ullman Kuching is the newest addition to the 5-star international brand. Located in Sarawak, it sits on top of a hill offering stunning panoramic views of the city and the Sarawak River.

All 389 spacious rooms and suites are fitted with modern technologies and ‘PULLMAN ROOM’ signature features. Business travellers will fancy the in-room high speed internet connection, restaurants and bars, fitness centre, business centre, spa facility and the largest pillarless hotel ballroom in Sarawak.

A designated events area measuring over 3,660 square metres offers 9 meeting rooms showcasing the latest technological facilities and made-to-order services for all types of events, from meetings to social gatherings and weddings. The well-appointed ballroom measures 1,615 square metres and can

accommodate up to 1,500 guests banquet-style or 2,400 guests, theater-style.

Pullman Kuching boasts five restaurants and bars featuring brilliant global cuisine and nightly entertainment. Guests can indulge in a meal at Puzzle- an all-day dining restaurant or sip freshly brewed coffee while enjoying free Wi-Fi at Café Ch@t.

Authentic Chinese cuisine specialties are available at Nu Er Hong. Liquid is stylish poolside bar that offers tasty tapas as well as an open space Jacuzzi.

Déjà Vu, the lobby lounge, serves special cocktails and a fine selection of wines from around the world.

Nestled in the city’s golden triangle, Pullman Kuching is a short 20 minute-drive from Kuching International Airport and adjacent to Hills Shopping Mall. It is also just a few steps away from the city’s diverse selection of shops, restaurants, temples and bazaars.

profile JP Pepperdine Group

Eatzi Gourmet Catering B

eautiful decor, an inviting ambience, and delicious food. Key ingredients to a perfect party.

The Eatzi Gourmet brand comprises of Bakery, Catering and Restaurants divisions which are certified Halal by MUIS. It is a wholly owned subsidiary of JP Pepperdine Group Pte Ltd (formerly known as Jack’s Place Holdings Pte Ltd: Winner of Singapore Heritage Brand Award 2006 and Silver Award Winner of Singapore Promising Brand 2006).

With a HACCP Certified brand name established since 1992, coupled with wide choices of delectable food and staff who are committed to perfecting even the tiniest detail, you know that the catering team at Eatzi Gourmet have all the right ingredients to whip up a fantastic feast for you.

Menus to suit all tastebuds

The finely-trained chefs at Eatzi Gourmet have designed a range of Chinese, Malay, Western and even International cuisines which can suit even the pickiest palates! Wow your guests with Famous House Specials which includes the succulent, hand-carved meats such as Roast Beef on wagon, Roast Leg of Lamb and their famed BBQ Spit Baby Roast Lamb; a centrepiece dish that is bound to leave any meat-lover salivating. If seafood is more to your fancy, grace your tables with their

ocean’s freshest catch; prepared in a variety of styles and sauces. The best thing is, with Eatzi Gourmet, you can rest easy knowing that the wonderful spread can be enjoyed by all.

From Food to Decor

Eatzi Gourmet’s quest to impress does not stop at just pleasing the palate. From choosing the appropriate theme, setting up the venue, to creating the perfect ambience suited to your function, every last detail is meticulously taken care of. Vibrant floral arrangements and elegant table decor speak volumes to guests in making them feel important and welcomed. At Eatzi Gourmet, you can expect no less. The buffet spread itself serves as a beautiful centrepiece; with special care taken to display the array of tantalizing creations in a manner that is nothing short of gastronomic.

Eatzi Gourmet Bakery

Cakes are the perfect accompaniment to almost every occasion. You can place orders for these decadent treats through Eatzi Gourmet Bakery and join the many fans of their Signature Mango Mousse cake or select from other yummy ranges like the ‘All Time Favourites’. You can even request for a customized cake with your preferred shape, size, flavour and special message, to suit your occasion perfectly!

Whatever the occasion, be it corporate events, private functions, birthdays or even larger scale celebrations like weddings, Eatzi Gourmet fits the bill. Even if you do not have a venue for your event, there are private function rooms available for your events, at selected JP Pepperdine outlets. So, host your next event in style and confidence as you leave the rest of the work in their capable hands.

For more information, please contact: + Eatzi Gourmet Catering 123 Defu Lane 10, Singapore 539232 Tel: (65) 6858 0111 Email: catering@eatzi.com.sg + Eatzi Gourmet Bakery Hotline: (65) 6287 6298 Website: www.jppepperdine.com

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S I N G A P O R E

profile

The Jewel Box

Let The Jewel Box at Mount Faber inspire you!

T

he Jewel Box presents the perfect venue for your team building needs. Nestled in lush tropical foliage at Mount Faber, The Jewel Box is just a 10-minute drive from the city. It houses four restaurants – Black Opal, Sapphire, Empress Jade, and Moonstone. Events can also be hosted at the unique Diamond Palace Ballroom. In addition, the Singapore Cable Car attraction located at the Jewel Box offers a panoramic aerial linkway to Sentosa Island.

Situated at the edge of a hill at 106m above sea level, The Jewel Box is a unique setting for your corporate event. Present speeches or have a teambuilding workshop against the backdrop of running cable car lines, luxury cruise ships and magnificent greenery. The Diamond Palace ballroom presents a one-of-a kind view that is bound to leave your guests in awe.

Empress Jade is a contemporary mix of East meets West and ideal for a semi-formal business luncheon. It offers tantalising Cantonese delicacies.

Guests are served at a long table decorated with a touch of traditional jade accessories. The

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ambience evokes a sense of generosity and magnanimity, matching the tastes of traditional Chinese bosses as well as modern guests.

Corporate groups in search of a fine dining experience could choose to host their event at the Black Opal. Serving modern European delights, the restaurant showcases ornate furnishings and table settings that exude an opulence perfect for the occasion. Guests will also enjoy stunning views of Singapore’s harbour, city skyline and Sentosa island.

Enjoy the occasional passing of cool sea breezes under luxuriously blue skies, at Sapphire. Offering an international food menu, it sets the perfect stage for nature-loving groups to bask in greenery.

Thank your staff for a job well done by treating them to a meal at the newly renovated Moonstone, the latest addition to the pool of F&B venues at The Jewel Box. It exudes a modern exterior where guests can enjoy cocktails and tapas delights over breathtaking views.

To further ‘wow’ your staff or guests, travel in style to the The Jewel Box via cable car. It provides a relaxing and scenic ride to your meeting venue. Alternatively, coaches and valet services are also available.

Our flexible venue arrangements allow companies to reserve any restaurant or the entire The Jewel Box exclusively for events. At The Jewel Box, we aim to add a magical touch to your private or corporate gatherings, delivering a unique and unforgettable experience for your guests.

+ The Jewel Box 109 Mount Faber Road, Singapore 099203 + Tel: 6377 9616 + Fax: 6273 4639 + E-mail: events@mountfaber.com.sg + Website: www.mountfaber.com.sg

THE JEWEL BOX

Singapore’s Iconic Hilltop Destination

Floor-to-ceiling glass windows ballroom

Change the way you organize

Bringing you closer to nature

your off-site meetings.

Start thinking inside the Box and see far beyond.

The Jewel Box at Mount Faber brings you a whole new perspective in conducting your off-site meetings and events. Entrust the running of your meeting to our professional Events Team while you and your guests rejuvenate amidst the lush tropical rainforest atop Mount Faber.

Arrangement of iconic ride to venue

The Jewel Box’s unique one-stop MICE solution includes banquet and conference facilities; as well as coach, tour, and cable car services.

From small scale team-building activities to larger scale seminars, The Jewel Box is the ideal venue for you to connect with your colleagues and customers.

Get in touch with us today. We can’t wait to share with you the fabulous views and our approach in servicing you.

A perfect casual setting for team-building

For enquiries, please call +65 6377 9616 or email events@mountfaber.com.sg. www.mountfaber.com.sg The Jewel Box, 109 Mount Faber Road, Singapore 099203

• Dining • Entertainment • Events • Sky DiningTM • Shopping • Museum • Attraction Rides • Tours • Transport • Attraction Management

Arrangement for tour and transport service

profile Changi Village Hotel

A picturesque getaway A

breath of fresh air away from the city, Changi Village Hotel is an escapade for the harried executive. It is every bit like its neighbourhood – idyllic. Sooth your senses at this resort hotel by indulging at its rooftop spa, wellness centre or infinity pool where you can relax while watching the sun rise or set.

Changi Village Hotel is undeniably a picture of splendid tranquillity. With its 380 well-appointed rooms and suites furnished for contemporary comfort, this is the perfect retreat for business and leisure travellers. Guests can enjoy chic modern amenities, which include 24-hour room service, broadband Internet access, in-room

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safe, bathtub with rain shower and International Direct Dial telephone with voicemail.

Guests will also experience sparkling water features and stunning panoramic sea views. They can wine and dine in the close embrace of nature at The Creek or enjoy a romantic sunset while lounging in the infinity pool on Level Eight. This hotel stands in a swathe of lush greenery and leisure spots like Changi Point Boardwalk and Changi Sailing Club.

Discover the quaint shops, pubs and restaurants in rustic Changi Village, or take a boat to Pulau Ubin for a day of hiking or cycling. Live and breathe the outdoors and experience Village at its purest form.

Only a 15-minute drive from the Singapore Changi Airport, Changi Village Hotel also has both indoor and outdoor spaces to cater to any private and business functions. + Visit www.stayvillage.com/changi for more information

profile

Club Yamu

Club Yamu brings all –

inclusive innovation to Phuket

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To find out more about Club Yamu, visit our fresh-look website at www.clubyamu.com + Club Yamu 171/23 Moo 7, Paklok, Thalang, Phuket 83110, Thailand + Tel: +66 (0) 76 336 500 + Fax: +66 (0) 76 310 558 + Reservations Tel: +66 (0) 76 316 555 + Reservations Fax: +66 (0) 76 316 595 + Email: book@clubyamu.com + Website: clubyamu.com

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lub Yamu, a stylish resort on Phuket’s peaceful east coast, is pioneering an all-inclusive concept that offers families first-class accommodation and an authentic taste of Phuket’s local charm.

Located a world away from the hectic tourist areas of Phuket, Club Yamu is set on the fringe of an idyllic east coast cape that still retains its sleepy fishing village charm. The exquisite Phang Nga Bay is within view and within easy reach for those who wish to cruise among its magical karst islands and hidden beaches.

Exploring the island is superbly fun with the resort’s own ‘Bubble Car’ rental service. Taxi and shuttle services can also be arranged. Guests enjoy exclusive access to the private luxury motor yachts operated by Twinpalms Resort, for discovering the area’s fabulous cruising waters in high style.

As part of the acclaimed Baan Yamu resort estate, Club Yamu gives families a choice of two or three bedrooms in 22 luxurious Private Pool Villas with sea views or 58 double-height Garden Residences set around a breathtaking 1600-squaremetre swimming pool and tropical gardens.

Club Yamu’s interior spaces are thoughtfully designed and equipped with modern amenities, with a balance of stunning entertaining and living areas and ultra-private bedrooms. Spacious master suites include lavish and romantic ensuite bathrooms.

Shared areas feature a stylish living room with a

large flat-screen satellite TV with DVD player, a sleek and fully-stocked kitchen as well as dining facilities. The bright and open interiors are well connected to outdoor living areas to offer full enjoyment of Phuket’s sunny tropical climate.

Guests may join daily shuttle trips to the picturesque Rang Island just 15 minutes away or enjoy exotic adventures including ATV rides, elephant riding and mangrove canoe trips with nearby service providers on their own. Water aerobics, Thai massage, Thai shadow puppetmaking, Muay Thai boxing and Thai dance are among the other activities offered. In addition to a selection of excursions and activities, airport transfers, all meals (breakfast, lunch and dinner) as well as snacks, ice creams, soft drinks and juices are included.

Club Yamu boasts an extravagant range of facilities and services to keep family members of all ages entertained and blissful throughout their stay. Guests may unwind and soothe their senses with a full range of treatments at the Spa, keep in shape in the modern fitness centre, indulge in scrumptious buffet meals at the Dining Room or simply relax in the shade at the Pool Bar and Lobby Lounge. Kids, meanwhile, have an exciting choice of active and artistic pursuits to join at the Juk’s Adventures Kids’ Club. Even the tiniest guests are assured a comfortable and happy holiday with baby cots and other baby amenities provided on request.

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lusive Fam c n I l l il y A s ’ Re t e k so u h

Club Yamu, located in Phuket's exclusive east coast, is an all-inclusive resort hideaway for discerning families seeking both a luxurious escape and a tropical island adventure.

clubyamu.com Tel: +66 (0) 76 336 500 Reservations Tel: +66 (0) 76 316 555