HRM 12.12 Supplement by Key Media

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HR Guide of the Year

Featuring: Recruitment Compensation and benefits Training and development HR Technology Serviced apartments MICE

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HRM 12.12 ANNUAL GUIDE

Contents FEATURES 6 | What lies ahead?

With global economists issuing a cautious outlook for 2013, what challenges lie ahead for HR in the new year? HRM asks organisations if they are still planning to raise their headcounts, their expectations for salaries, and what measures they are taking to increase retention, boost productivity and scale back costs.

12 | Trending in 2013

As the New Year approaches, more of the old recruiting practices have to be relaxed in order to embrace new trends to attract and keep the best talent. HRM finds out the top trends emerging for 2013

20 | Caring for your organisation’s heart

26 | Training for the future

Continuous training and development are critical for long-term employee retention. HRM looks at the latest training trends, modes of delivery and budgets for 2013

38 | Transforming HR through technology

Technology has become a crucial game-changer in HR management. As e-HR and HR information systems become more widespread, the role of HR itself is also slowly transforming. HRM examines the latest technology available and how it impacts HR

46 | Relocating to Asia

64 | MICE sector heats up

Prestigious events such as the Singtel Formula One Singapore Grand Prix and the World Gourmet Summit, as well as new attractions like Resorts World Sentosa and Gardens by the Bay have sealed Singapore’s reputation as a top MICE destination. Yet competition in the region is growing. HRM finds out how MICE players here are staying ahead.

Published by Key Media Pte Ltd 121 Telok Ayer Street #02-01 Singapore 068590 Tel: +65 6423 4631 Fax: +65 6423 4632 Email: info@keymedia.com.sg

MICA (P) 137/07/2012 ISSN 0219-6883

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PROFILE INTERNATIONAL HR

Resorts World™ Sentosa Singapore

Can’t wait to be inspired and

take inspiration to the next level Resorts World Sentosa Singapore – A Million Moments. One World – offers an all-in-one experience for meeting and incentive groups. With our gamut of attractions, hotels, entertainment and performances – all housed under a single destination – Resorts World Sentosa Singapore offers a one-stop MICE destination that meets the growing demands especially of large-scale conventions and incentive groups. In addition, the resort has also gained recognition by clinching the Best Resort Award in TTG Travel Awards 2011, Best Unique Venues for Events 2011 in the China Travel & Meetings Industry Awards (MICE), as well as emerging first in the Gourmet Team Challenge of the recent Food & Hotel Asia 2012.

Cumin Room

Meeting facilities

Resorts World Sentosa Singapore Tel: +65 6577 9977 Fax: +65 6577 7770 Email: mice@rwsentosa.com Web: www.rwsentosa.com

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With its unique event spaces, infinite entertainment and leisure options, coupled with expert advice from our event services professionals, Resorts World Sentosa Singapore is set to be Asia’s premier M.I.C.E. (Meetings, Incentives, Conventions, Exhibitions) destination. The resort can host over 36,000 delegates at any one time within its diversity of event spaces, from one of the region’s largest column-free ballrooms to its 30 function rooms and over 20 unique event venues. At Equarius Hotel™, guests can enjoy the vastness of the sprawling resort while getting up close and personal with nature. Balconies extend outside

Resorts World Convention Centre™, Compass Ballroom™

New York Street at Universal Studios Singapore

the 7 banquet rooms, allowing guests a panoramic view of the lush tropical forest the hotel is sited next to.

A myriad of unique event Venues Go beyond the screen and jump into the action of your favourite films and TV shows at Universal Studios Singapore™. Customise any event with an amazing array of rides, shows, movie sets, and attractions like TRANSFORMERS The Ride: The Ultimate 3D Battle, Shrek 4-D Adventure, Revenge of the Mummy™, or Jurassic Park Rapids Adventure™. Each event can be tailored to meet your needs, including unique menus, live entertainment, and all-night excitement. Buy out a themed restaurant or zone, or even the entire park for a massive party! Any event held at Universal Studios Singapore immediately transcends the

Waterfront Promenade

ordinary and becomes an unforgettable night of movie-themed excitement. Embark on an interactive voyage along the Maritime Silk Route, discover precious maritime artefacts and experience a shipwreck in the world’s first multi-sensory Typhoon Theatre – all at The Maritime Experiential Museum™. With a breathtaking view facing the harbour, the waterfront viewing deck is ideal for mid- to large-sized functions, allowing guests to enjoy the sea breeze while sipping their wine. Soon, the resort will also complete the world’s largest oceanarium – the Marine Life Park™ – comprising Asia’s most exciting new waterpark and the world’s most spectacular aquarium. This will provide even more unique event spaces, allowing us to stage even more business events coupled with customised fun and exciting experiences.

TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. © 2012 Hasbro. All Rights Reserved. © 2012 DreamWorks L.L.C. and Paramount Pictures Corporation. All Rights Reserved. Shrek 4-D Adventure © 2012 DreamWorks Animation Jurassic Park and Jurassic Park Rapids Adventure™ & © Universal Studios/Amblin Entertainment. All rights reserved. L.L.C. Resorts World, the Resorts World logo and all Resorts World elements and related indicia™ & © Genting International Management Limited. All rights reserved.

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PROFILE INTERNATIONAL HR

Far East Hospitality

A cut above the rest For travelers who appreciate the finer things in life, consider a stay with Far East Hospitality. With nine serviced residences in Singapore and one in Kuala Lumpur, Malaysia, it has a variety of accommodation options that will suit every taste. If luxury is what you desire, the Orchard Scotts Residences is one option. Set in 2.5 hectares of beautifully-sculptured gardens with wide-open spaces, pavilions and pools, it has set the benchmark for luxury serviced apartments. Conveniently located at the entrance of Singapore’s famous Orchard shopping district, Orchard Scotts Residences is steps away from the country’s best dining areas, mega malls and entertainment options. For guests here on business, the serviced residence provides a free shuttle service to Orchard and Dhoby Ghaut MRT stations, Raffles Place, Suntec City and The Central every weekday morning. Such ease of transportation links is just one of the factors that make Orchard Scotts Residences so desirable. There are 207 lavishly furnished apartments ranging from onebedroom suites to the stunning 4,000 sq ft penthouses. All featuring breathtaking views of the Orchard Road skyline, the serviced residences are just close enough to the action, but private enough to feel like a peaceful sanctuary within. The four-bedroom penthouse is the ultimate accommodation for families Orchard Parksuites Loft Room seeking to live the high life, with

Orchard Scotts Residences 4

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generous unit sizes ranging from 2,939- 3,218 sq ft. With its well-designed layout and amenities, the serviced apartment can accommodate family and loved ones, without compromising on personal space. They are full equipped with everything needed for a comfortable stay, including wireless broadband internet access, cable TV channels, three LED TVs, individually controlled air-conditioning and a fully-equipped kitchen. Orchard Scotts Residences has various top facilities in Singapore such as four swimming pools for residents to choose from and a gym with state-of-the-art equipment. There is even a wine cellar in the serviced residence for residents to store their vintage collection. Another luxury serviced residence option by Far East Hospitality to consider is the nearby Orchard Parksuites. For those who desire to be in the thick of action, the serviced residence is a one-minute walk to shopping malls in Orchard Road. In fact, Ngee Ann City and Wisma Atria are located just in front of Orchard Parksuites, with Ion Orchard just on the left. Pick from its exclusive collection of 225 apartments, ranging from contemporary one-bedroom lofts to its luxurious penthouses. To sweeten the deal, complimentary breakfast, daily housekeeping and a full-equipped business centre are among the many guest services that are available to make residents’ stay more comfortable. For couples or travelers staying alone, the one-bedroom loft is an excellent choice as it provides the option of loft living. With its high ceiling and bay windows, the apartment feels more spacious than it is, with a unit size of 635-829 sq ft. The lofts are well-equipped with thoughtful amenities such as cable TV and free Wi-Fi. Orchard Parksuites has plenty of amenities for residents to refresh and relax such as its swimming pools, luxurious Jacuzzi and sauna and steam rooms. For those who prefer to work out a sweat, there are tennis courts and a gym which is decked with an extensive range of equipment and weights. For residents who enjoy throwing parties and socialising, there are BBQ pits available for social gatherings or informal business events, making the residence ideal for families as well. Designed for the discerning traveler, the serviced residences at Far East Hospitality are not just elegant and stylish, but provide an ideal home away from home experience that will not be easily forgotten.

Far East Hospitality Email: reservations@fareast.com.sg Web: www.stayfareast.com

FEATURE

HR in 2013 Delayed recovery in the US, the Euro crisis, and a slowdown of growth in China present an uncertain world economy in 2013. Yet, Singapore appears to be keeping its head above the water, with employers predicting a largely positive outlook for their workforces. Some 41% of respondents surveyed in a Singapore Employee Intentions Report by Michael Page, said the employment market would remain largely unchanged in 2012/2013 compared to the previous 12 months. Hiring activity is expected to remain stable in 2013, says Dianna Low, Director, Michael Page Singapore. Companies across the fast-moving consumer goods, information technology and financial services sectors will be cautious about increasing headcount over the coming year, with a decrease in recruitment for newly created roles, she said. “However, employers will still continue to hire for replacement roles and do not have major plans to scale back any expansion plans. Indeed , they continue to want to grow in Asia, particularly across healthcare, professional services, oil and gas.” Hotel industry player Royal Plaza on Scotts concurs. “Hiring plans will remain the same to cope with operational needs. Royal Plaza on Scotts is also taking the lead in improving productivity with multi-skilled employees,” says the hotel’s general manager, Patrick Fiat.

Salaries expected to increase Singapore companies are budgeting an average salary increase of 4.5 percent in 2013, an increase over this year’s 4.3 percent. This is according to the 2012 Third Quarter Asia Pacific Budget Planning Survey by Towers Watson. The report also found that as unemployment continues to remain flat at two percent, the job market in Singapore is expected to remain tight. This will continue to lend strong support to domestic wage growth moving forward, the report said. The recent tightening of regulations on companies’ ability to hire foreign workers and rising employee medical costs may accelerate wage inflation, said Sean Paul Darilay, Global Data Services Manager, Towers Watson Singapore. “It is imperative that companies here look for new ways to improve workforce planning, invest in technology to enhance productivity, and put a greater focus on better managing and communicating employee benefits and rewards.” According to the report, the outlook for the wider region is also favourable, with companies in both India and Vietnam budgeting double-digit salary increases of 12.0% in 2013, the highest within the region. Shipping giant Maersk, for example, expects robust demand for talent in markets like Indonesia and Vietnam. “I expect reasonably strong wage growth in those areas,” says Pete Baker, HR Director, Asia Pacific, Maersk.

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Singapore companies are budgeting an average salary increase of

4.5% in 2013

FEATURE

What lies ahead? With global economists issuing a cautious outlook for 2013, what challenges lie ahead for HR in the new year? HRM asks organisations if they are still planning to raise their headcounts, their expectations for salaries, and what measures they are taking to increase retention, boost productivity and scale back costs By Sumathi V Selvaretnam ISSUE 12.12

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FEATURE

HR in 2013

“Employers need to appreciate the emotive needs of an employee and better understand their priorities” – MIRANDA LEE, DIRECTOR OF PEOPLE AND CHANGE MANAGEMENT AT KPMG

However, a report by ECA International suggests that wage increases could be eroded by inf lation. The International Monetary Fund expects inf lation in Singapore to be 4.3 percent next year. This means that the actual wage increase will be just 0.2 percent. “Once this inf lation is taken into account, Singapore employees can anticipate the lowest real salary increase in the region and some of the lowest globally,” the report said.

Staying ahead of the competition Raising efficiency and productivity appear to be at the top of the agenda for companies wanting to stay ahead. Royal Plaza on Scotts, for example, is raising productivity by equipping its employees with multiple skills. Employees known as ‘multi-skilled butlers’ are able to perform a wide variety of tasks including greeting and seating guests, mixing simple cocktails, coordinating room service and providing concierge services upon request. In addition, the salary of butlers has increased from $1,200 to $1,400 per month. When these employees develop greater competencies, salaries can reach $1,700, says Fiat.

The use of technology can also make a sizeable difference. Passport scanners at Royal Plaza on Scotts enable employees to capture a guest’s details in a matter of seconds. Manual input used to take one to two minutes. At Maersk, raising productivity involves migrating most transactional work to service centres in India and the Philippines. “This creates efficiency by ensuring that we are applying best practice consistently across our global processes, and additionally it allows the local country organisations to focus on meeting the needs of their customers,” Baker says. Creating positive employee morale will be another challenge for employers next year as companies look to engage staff in their current roles, particularly as salary increments are minimal and the cost of living is rising, says Low. Companies that want to stay ahead of the competition while managing costs must look into better employee engagement. “Employers need to appreciate the emotive needs of an employee and better understand their priorities,” says Miranda Lee, director of people and change management at KPMG in Singapore. This calls for a unique Employee Value Proposition centered around the employee as well non-monetary motivators such as career opportunities, job design and work environment, she adds. Employees are looking for an emotional connection, says Fiat. At Royal Plaza on Scotts, this involves upgrading the hardware in the organisation so that employees feel more at home. The hotel has created a “Chillax Lounge”, which is equipped with a projector for employees to watch TV or movies while bonding with one another. There are also massage chairs and a live aquarium to help employees unwind and relax. “Our associates have tough jobs that require them to stand for hours. With the Chillax Lounge, they can now recharge in comfortable environment.” There is an undeniable link between employee engagement and organisational performance in areas such as customer service, quality and organisation competitiveness, concludes Lee.

Key HR Challenges in 2013 • Accelerating the development of local talent across the region • Equipping HR with functional skills such as business partnering, change management and strategic leadership • Retaining talent by building a strong emotional connection through the employer brand • Managing changes brought about by new foreign worker quotas

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PROFILE INTERNATIONAL HR

Adecco

HR & Staffing Solutions Expertise in 2013 The world of work is ever-changing, dynamic and increasingly demanding. 2013 will present both opportunities and challenges for HR professionals in Singapore and it’s clear that the environment will continue to change at a rapid pace. That’s where Adecco comes in. For over 27 years, Adecco Singapore has been supporting international and local organisations to find the right talent at the right time. Adecco consults with its clients to identify the best and most appropriate staffing solutions to meets their specific needs. It’s this comprehensive understanding of strategic ways of working that has supported the company on its journey to becoming Singapore’s leading provider of talent. Adecco Singapore is part of the Adecco Group, a Swiss-based Fortune Global 500 company with over 33,000 employees and more than 5,500 offices in over 60 countries and territories around the world. Globally, the group connects more than 750,000 colleagues with over 100,000 clients every day.

Throughout Asia Pacific, Adecco puts people to work every day in Australia, China, Hong Kong, India, Japan, Malaysia, New Caledonia, New Zealand, Singapore, South Korea, Taiwan, Thailand and Vietnam. The Adecco Group in Singapore includes Adecco, LHH, Spring Professional and Judd Farris – with each business complementing the others and allowing the group to offer comprehensive HR and staffing solutions to its extensive client base. Adecco Singapore’s General Staffing offices are conveniently located in Tampines, Jurong and in the city on Scotts Road. Adecco Specialty Staffing offices offer positions in Banking, Engineering, Events & Exhibitions, Hospitality & Retail, Information Technology, Medical & Science and Technical as well as roles for Japanese speaking candidates.

For further information, please reference www.adecco.com.sg, www.thesingaporejobblog.com or find Adecco on Facebook at www.facebook.com/AdeccoSingapore

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FEATURE

Recruitment

Picking the best in 2013

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FEATURE

As the New Year approaches, more of the old recruiting practices have to be relaxed in order to embrace new trends to attract and keep the best talent. HRM finds out the top trends emerging for 2013 By Shalini Shukla-Pandey Over the last few years, the economies of Europe and US have fared poorly – relative to many Asian economies – and as such, the world has seen quite a number of European and American-based firms downsizing their global operations. “Historically, much of the top talent pool used to work for these international companies, but there has been a growing trend that many of these professionals have shifted their interest to working for Asian firms,” says Gary Lai, Managing Director – Southeast Asia, Charterhouse Partnership. As the economies in Europe and US have yet to recover fully, Asian firms have benefited from the continued booming wealth creation in the region, and this has resulted in the massive appetite for greater goods and services from this part of the world. The prospect of many Asian firms continuing to grow year-on-year is positive, and many of them have deep pockets to hire, says Lai. “We are certainly seeing many top talents switching over from European and American firms to Asian companies.” Singapore, in particular, is very lucky to have had steady economic growth, which is predicted to continue into 2013. “The labour market is buoyant and there is strong competition for highly skilled and educated employees in certain professions,” says Mark Robinson, Executive General Manager, Power2Motivate Asia-Pacific. While hiring companies will be even more aggressive in how they compete to attract top talent, Adecco SEA’s regional director, Lynne Ng, says retention will also be a key focus area in 2013.

Cloud-based recruitment With recruitment software that’s cloud-based, HR doesn’t have to worry about setting it up, or about the hardware, software, or upgrade costs. According to CIOL.com, an Indian technology and business resource website, with cloud-based recruitment software, typically offered in a softwareas-a-service model, benefits include: • Getting the latest features all the time • Access from anywhere and on any internet-compatible device, including mobile • Customisable with individual company logos and names

• Allowing job postings to the corporate website as well as on different social media sites to promote job vacancies • Opportunity to import candidate profiles, add notes to them, and even send replies from the recruitment software itself Still, the concept is not one that has been adopted by the majority of corporations in Asia. “Cloud-based recruitment is still very much in its infancy phase amongst a few (mainly technology-related) multinational companies in the US,” says Gary Lai, Managing Director – Southeast Asia, Charterhouse Partnership.

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Recruitment Recruiting and retaining mobile talent The need to work more flexibly and often across multiple time-zones has had a considerable impact upon how work is structured for many employees. Increasing numbers of employees are working in a sub-contracted environment, telecommuting, or working remotely. The challenge for HR is to continuously reinforce these employees’ participation and identification with their company, as well as maintain their engagement and motivation in a remote working environment, says Mark Robinson, Executive General Manager, Power2Motivate APAC. “It is critical that employers do not take an ‘out of sight, out of mind’ approach; they must find new ways to engage those employees and continue to encourage a strong corporate identity through online and social engagement approaches,” he says. “Anti-social or extended working hours are now a reality for many employees. Retention strategies will therefore need to have a strong work-life balance component in order to address these issues,” he adds.

“At the same time, I expect to see these same companies improving upon their candidate retention strategies – as there is little point in attracting talent to come in through the ‘front-door’, if soon after they are leaving through the ‘back-door’,” she explains. Also, as more and more Generation Y employees take on managerial positions, businesses can expect a change in leadership style, strategy and approach. “This group of leaders are more tech-savvy and innovative, and may engage in creative resourcing strategies globally,” says Gwen Lim, Manager, Robert Walters Singapore. “Attraction and retention of strong HR talent for businesses will become increasingly crucial, and will continue to remain a hot topic in 2013,” she adds.

Challenges ahead

Many employers are also establishing

alumni programmes in order to re-attract employees who have left their organisation as a post-employment retention strategy

Source: Mark Robinson, Executive General Manager, Power2Motivate APAC

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For many companies, the biggest recruitment challenge in 2013 will be sourcing top talent whilst controlling costs, says Lai. He also points towards a continued appetite for the hiring of middle management, but goes on to say that many firms are outsourcing the hiring and operations of shared services functions. Still, it is increasingly difficult to find HR talent who possess a healthy blend of both operational and strategic capabilities, and this will remain a top challenge as HR evolves into a strategic partner role, says Lim. Another key component in the talent acquisition cycle is retention and many organisations are expected to focus closely on this area. “The secret to retention is actually surprisingly simple: people want to work for businesses that provide them with a positive workplace environment, recognise their contributions, support their career development and provide them with interesting and challenging work to do,” says Robinson. The difficulty that many companies face is how to create a culture that fosters retention. Each company is different

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– they have different organisational DNA – so it is critical that business owners and leaders engage their employees throughout their changing needs, and inspire them to achieve greatness in their work, whether that is to be the greatest retail sales assistant or a potential Chief Financial Officer. “Creating a recognition culture, based upon rewarding good performance, behaviours and embodiment of your corporate values is the first step towards creating this culture, and it starts with making the decision that your people are critical to your organisational success, as they are what separates your business from the competition,” Robinson explains. He adds that in order to succeed, retention strategies must encompass the creation of incentives which actually inspire as well as create opportunities for development. “Employees absolutely must be rewarded for their contributions to a business; this is the key to retention,” says Robinson.

Fresh recruitment methods Social media is becoming an increasingly popular recruitment channel, with innovative employers finding new social avenues to source and attract talent beyond the established social media sites, says Robinson. “LinkedIn is playing a heavier role when companies recruit for talent,” says Lim. “As people become more tech-savvy and are constantly on-the-move, advertising for positions through mobile websites, mobile apps or radio will also be a growing trend.” Lai says LinkedIn and Facebook are popular avenues for recruiting amongst technology and media firms. “Firms are also using staff referrals as a method to hire for more junior and non-core positions,” he adds. “However, the usage of third party job portals, external recruiters and traditional newspaper advertising remains the main source of recruitment in Asia.”

SME focus Large multinational companies can invest in technology such as social media and heavy advertising as methods for better employer branding, thereby increasing their attraction to potential hires. Small and medium-sized enterprises (SMEs), however, have limited resources with regards to recruitment spend, and use more traditional recruitment methods such as third-party job portals and newspaper advertisements. Looking at it from a different perspective, SMEs are in a unique market position, says Robinson. “Being smaller businesses, their capability to engage individually with each employee is significantly better than many large organisations where employees may not even meet the CEO in person – let alone on a daily basis,” he explains. According to Robinson, the key for retention in all businesses, large and small, is engagement. “SMEs can capitalise on their relatively smaller workforces to really individualise engagement strategies with their employees and, in so doing, reap the rewards of higher trust, productivity and loyalty,” he explains.

PROFILE

Yoonly

Quality mementos for all occasions A leading provider of trophies, name tags and other fine works Founded in 1948, Yoonly Enterprise has been a leading provider of fine works for awards and recognition. We have come a long way, advancing ourselves through the latest technology and skilled craftsmanship. Yoonly is a manufacturer and designer of trophies, badges and mementos for all occasions. Our solutions are simple, environmentallyfriendly and reliable. Name tags are one of Yoonlyâ&#x20AC;&#x2122;s specialties. We apply the finest craftsmanship to all our designs to ensure the highest quality product possible. Custom-made collar pins,

keychains, badges and tie-clips, as well as 3-D medallions, laser-cut or sand-etched acrylic, glass and crystal awards are also available. For official openings, plaques and 3-D logos can be made to specific requirements. Our fully computerised system allows us to produce graphics within 48 hours. Yoonly prides itself in providing cutting edge quality and leads the market through its fine works and prompt service. Please visit our website: www. yoonly.com to check out the wide range of products available.

Visit our showroom at 1022 Tai Seng Ave, #04-3530 Singapore 534415, Tel: +65 6298 4988. Or simply email us your enquires at sales@yoonly.com

Leading provider of Trophies, Name tags and other fine works. TRADITION | RECOGNITION | TECHNOLOGY

GIFTS ASSOCIATION

SINGAPORE

YOONLY ENTERPRISE PTE LTD (Manufacturer Since 1948) 1022, Tai Seng Ave, #04-3530, Singapore 534415 Tel: +65 6298 4988 Fax: +65 6291 1728 Email: sales@yoonly.com *All registered characters/logos/trademarks shown here are for reference only.

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PROFILE INTERNATIONAL HR

Power2Motivate

Recognition that resonates What is effective reward and recognition? Effective reward and recognition has progressed far beyond the afterthought of a pat on the back, expressing gratitude to employees is now commonly understood to be paramount to an engaged workforce. Explored to its full potential, effective reward and recognition is an important strategic move that can be actioned in order to strengthen brands and achieve the ultimate goals of businesses. A fully engaged workforce is a precious, valuable tool; the key to creating one is to keep employees engaged, motivated and rewarded.

What does Power2Motivate do? Power2Motivate partners with businesses to deliver solutions and services that not only improve employee performance, but also drive sales and increase customer loyalty. This is achieved through offering the absolute best in employee reward and recognition, sales incentives and customer loyalty programmes to build brands and drive profits.

How does Power2Motivate achieve this?

Power2Motivate Tel: +65 3158 1355 Email: info@power2motivate.sg Web: www.power2motivate.sg

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Through their Power2Motivate partnership, businesses can create, deploy and manage multiple recognition, incentive and training programmes on any scale, delivered to a single department, the whole organisation or around the world to other corporate locations. The system is cloud-based which removes the need for any software and is also points- based to facilitate the conversion of currency to rewards. SUPPLEMENT

Available in 14 languages, Power2Motivate truly has global buying power and is the only company in the world to offer merchandise in over 125 countries.

What is special about the rewards? The rewards and services offered by Power2Motivate are second to none, with an extensive gallery that appeals to all cultures and ages, businesses can recognise and reward with what is meaningful, when it matters most. The choice on offer is vast, completely flexible and rapidly fulfilled through the use of revolutionary technology.

How can Power2Motivate help you? Employees can often feel distanced from company values and customers may not always align themselves with the values of a brand. Todayâ&#x20AC;&#x2122;s workers and buyers respond to tailored and unique approaches to recognising loyalty and engagement, so recognition now needs to be instantly fulfilled and appeal to individual desires. Power2Motivate can bring employees and customers into synchronisation with group ideologies through developing, managing and guiding company culture with effective reward and recognition and customer loyalty programmes. Then, as the programme progresses, the alignment of values are reinforced through the rewarding of further desired behaviours which reflect company goals. Subsequently, employees become more engaged with their work, customers engage with the brand, employee retention rates rise and performance management becomes a breeze to undertake.

Together we award employees Switch on Asia’s best employee recognition solution Power2Motivate®

Power2Motivate® is an online, turn key solution for inspiring your employees by recognising and awarding achievements. Contact us for a consultation. www.power2motivate.sg | +65 3158 1355

PROFILE INTERNATIONAL HR

Henner-GMC

Protecting you across continents Henner-GMC 20 Cecil Street, #05-04/05/08 Equity Plaza, Singapore 049705 Tel: +65 6849 4228 Fax: +65 6887 0328 Email: contactasia@ henner.com / gmc.asia@henner.com Web: www.henner.com

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Founded in 1947 in Paris-France, Henner-GMC has been operating internationally since 1981 with a dedicated team and office in Asia since 1999. We serve over 1.2 million clients in 192 countries. The company is privately owned and is a leader in designing, implementing and managing employee benefits programmes. Henner-GMC offers health insurance (local and expatriate) and life and disability plans to individuals, corporations and to international organisations worldwide. We also provide administration and claim

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management services. Henner-GMC serves both the individual expatriate and employers looking for solutions for their company as a whole. • Individuals: A range of plans covering the costs of inpatient, outpatient, maternity, dental and optical services and we offer a worldwide network of healthcare providers for direct settlement (cashless) services. • French Expatriates: International medical insurance solutions including some that combine with Caisse des Français de l’Etranger (CFE),

your French National Social Security system equivalent abroad. • Employers: A range of standard plans or we offer to tailor solutions to suit your precise requirements. Henner-GMC clients include single expatriate, expatriate families and small companies - all the way up to the largest NGO and multinationals. Our services are worldwide and with our Asiabased claims management teams we can guarantee fast, efficient local services at the same time. • Countries targeted: Worldwide.

PROFILE

AsiaMedic Wellness Assessment Centre

Your one-stop health screening centre Strong establishment in the region Established in 1997, AsiaMedic Wellness Assessment Centre has consistently delivered high-quality care and a first-class experience for our patients in Singapore and around the region. Being a major player in health screening, AsiaMedic Wellness Assessment Centre has served many MNCs & SMEs over the years.

Strong Team, Strong Support Our clinical team led by Dr Wong Kae Thong (Medical Director, Wellness Division), has put together an

integrated process to provide a hassle-free and enjoyable health screening experience. All the services are rendered in-house on the same floor, which minimises waiting time. Supported by a dedicated team of account managers, we are always there to provide you with customised solutions, useful advice and a warm friendly smile.

One-Stop Health Screening Centre Designed as a one-stop hub, AsiaMedic Wellness Assessment Centre is a large, fully integrated Health Screening and Radiology Centre in the heart of Orchard Road.

Our services include: • Health screening and assessment • Travel clinic and vaccinations • Chronic disease and weight management • Anti-aging and wellness programmes • General and advanced imaging • PET/CT imaging for diagnosis, staging, localisation and monitoring progress of cancer

For more information, please contact us at: AsiaMedic Wellness Assessment Centre 350 Orchard Road, #08-00 Shaw House Singapore 238868 Tel: (65) 6235 8505 Email: corporate@asiamedic.com.sg Web: www.asiamedic.com.sg Facebook: www.facebook.com/AsiaMedic

ONE-STOP HEALTH SCREENING in The Heart of Orchard Road At AsiaMedic, patients always come first. Come experience our warm and friendly service. + Customised Health Screening Packages + Friendly and Dedicated Account Managers + Hassle-free Booking for Appointments + Cosy Environment and State-of-the-Art Facilities + One-stop Health Screening and Radiology Centre

For more information, contact us at:

AsiaMedic Limited 350 Orchard Road, #08-00 Shaw House Singapore 238868 Tel: (65) 6235 8505 | E-mail: corporate@asiamedic.com.sg | Website: www.asiamedic.com.sg

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FEATURE

Compensation & Benefits

Caring for your organisationâ&#x20AC;&#x2122;s

HEART

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Enhancing the health and wellness of an organisation’s most important asset – its employees – is a logical extension of a corporate mission. It is the belief that promoting employee health and wellness makes good business sense, through increasing productivity and engagement and providing personal benefits to the workforce, while decreasing health care costs. HRM discusses By Shalini Shukla-Pandey The cost of healthcare in Asia is set to rise further in 2013. Employer’s healthcare costs here will rise for two basic reasons, says Aon Hewitt: the workforce in Asia is becoming older; and employees are becoming more demanding as their incomes rise. Therefore, it is inevitable that more attention will be paid to preventive healthcare at the workplace. “We have noticed that the attention companies accord to staff health and wellness is proportionate to the cost of downtime and medical costs – both of which will continue to rise,” says Dr Wong Weng Hong, CEO of Asia Medic. Three areas where companies focus are early detection of chronic or serious diseases, smoking cessation, and weight management. “These are really important as our workforce ages and we incur more healthcare costs and downtime once they fall ill,” says Wong.

“However we have to remember preventive health strategy for a sustainable workforce is a long-term goal and requires planning and investment several years ahead,” he adds. There has also been more involvement and drive from senior management to implement health and wellness strategies recently, as many business leaders are beginning to experience health issues related to ageing for themselves. “This is a sign which bodes well for the (wider) Singapore workforce,” says Wong. With a greying employee demographic profile and rising medical costs, employers are certainly realising that there is an increasing need to be more proactive in managing the health and wellness of their employees. This can be done through either workplace health interventions or by reviewing total remuneration through the re-balancing of the remuneration mix, says Cen Hong Siu Ming, Vice ISSUE 12.12

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Compensation & Benefits

Using social media to promote wellness Jennifer Lumba, chief marketing officer of Rideau Recognition Solutions, shares 10 tips for using social media to boost engagement:

1 2

Get early adopters involved What better way to get people involved than to encourage and celebrate involvement? Recruit those advocating for wellness benefits into an advisory group and task them with posting their activities on your company’s social network. Publicly reward successes Social media is at its best when allowing groups to celebrate together. So when an employee posts to the company intranet or to Facebook about her first five-mile run, respond publicly and encourage others to do the same. Then make the warm feelings real by sending her a card or setting up a time for a manager to give her a handshake.

Bring people together Social networks now come with the ability to create private groups. Use LinkedIn or a custom in-house network where employees can share wellness tips and experiences and view resources available in the company programme. Conversation leads to motivation, which leads to activity, which leads to success.

Sweat the small details Leverage your internal social network or use social media tools, such as HootSuite, TweetDeck, and Seesmic, to schedule congratulatory updates or wellwishes that make a difference — birthdays, for example. There’s no excuse for missing out on an annual opportunity to make someone feel special.

Make it a game Recognition and reinforcement are great tools for getting employees healthier. Why not combine them using social software? An increasing number of apps have community features to help friends and colleagues achieve fitness goals and spotlight them. Popular choices include MyFitnessPal.com and Social Workout.

6 7

Own the conversation Show your commitment by initiating and fostering conversations. One idea is to start a specific company hashtag for tweets and posts featuring articles, success stories, and company events. Integrate real experiences Use social media to organise as well as inform. Holding a regular live event to promote wellness? Don’t just tweet about it. Use your Twitter replies and Facebook messages to actively invite prospects. Create a LinkedIn group with a calendar to which employees can subscribe. Use notifications to remind and encourage participation.

8 9

Start open threads for learning Don’t just post information about wellness on your company’s internal website. Set up a private discussion board or blog where employees can actively start and contribute to topical threads, energising participation. Be generous with tips Health and wellness is a broad subject. Recognise this by using social media to publish lists of useful sources, such as feeds from healthy-recipe sites, health experts, and productivity gurus, among others. Be generous with tips for healthy living so that you might build a reputation for caring about workers’ wellbeing.

Make it challenging. We all like winning. In fitness, meeting and exceeding goals are how participants get stronger physically and mentally. Use social channels to issue weekly wellness challenges for which employees can sign up. Encourage participants to tweet their progress and successes. Show support with replies, personal notes, and re-tweets and re-posts.

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President and Head of Compensation and Benefits, Group Human Capital, Great Eastern Life Assurance. “With Generation Ys and ‘Millennials’ joining the workforce, health and wellness interventions are also seen as a way of engaging this particular segment of employees, who view health and wellness activities as a common tool for socialisation,” he adds.

Innovative programmes Some companies have implemented mandatory health screening tied with increased benefits, such as increased outpatient reimbursements limits, gym memberships, membership to health information websites, smoking cessation programmes, and healthy cooking classes. While health and wellness programmes are important, it is also key to ensure they are accepted with equal enthusiasm by the whole company. “If only a portion of the workforce goes for health screening, it will defeat the purpose of the programme, which is meant to ensure a sustainable workforce at all levels,” says Wong. In line with GE’s refreshed brand proposition of being a “Life” company by helping its policyholders take care of their health and wellness so that in turn they can care for their own dependants and loved ones, the company is implementing an employee health incentive programme integrated with employee benefit provisions and the external-facing “Live Great” programme (which is a loyalty-based customer engagement programme). “We have strong expectations for this programme to help us reduce medical costs, improve productivity by reducing medical leave days, build higher employee engagement, and improve brand perception from potential hires,” says Cen.

Social media and wellness Very often, changing one’s lifestyle is a lonely and arduous journey. So it helps to be in touch with other individuals sharing the same experience and those who have achieved success. “Tips, advice, encouragement and sharing are important to keep one focused on the mission,” says Wong. A good example is a ‘web community’ set up by a sports apparel and gear company. Staff, as well as buyers of its sports watches can subscribe to the community whereby their achievements in terms of distance covered, calories burnt, experiences, targets achieved are shared and bench-marked with the wider community. “This serves a reminder when one is falling behind the rest,” says Wong. Cen says the key to the success of any health and wellness programme is about user engagement. Apart from using social media to create the awareness and exposure for these programmes, this can be used to develop interactive and innovative applications and tools to engage the user so that the experience and health and wellness journey is enriched and exciting.

PROFILE

Daimler Fleet Management

Car leasing in Singapore:

the smarter way

Daimler Fleet Management is a leading player in the automotive leasing and fleet management industry in Singapore and globally. Our mobility solutions cater to both small and medium enterprises as well as large multinational corporations. With the high cost of Certificate of Entitlement (COE) in Singapore, we understand that owning and operating a car can become a costly affair. However, mobility is still essential for many organisations in Singapore and we at Daimler Fleet Management are committed to providing solutions that fulfill your everyday needs. Our dedicated team will design personalised mobility solutions that not only meet your demands but most importantly allow you to focus on your people and your business, whilst we manage your cars.

Corporate Customers Whether you have a clear view of your mobility needs or would welcome an in-depth review of your requirements, our dedicated fleet management team will help you to identify and develop the most efficient solution that adds maximum value to your business. Our solutions remove the risks from depreciation, non-revenue generating assets and negative equity liability, thus enabling you to plan and budget for fixed costs instead.

Get in touch with us today and find out how Daimler Fleet Management Singapore can assist you, your company and employees in managing vehicle requirements.

Private Customers & Expatriates We at Daimler Fleet Management understand the difficulties of car ownership in Singapore. Our Products & Services are specifically designed to suit your lifestyle ensuring that you can drive the car of your choice with a peace of mind. We will relieve you from the administrative tasks and financial risks of owning a car. Most importantly you do not have to worry about selling the car when you leave. We understand your desire to remain flexible. Our products and services ensure that you do.

Daimler Fleet Management Singapore 3 Temasek Avenue, #29-06 Centennial Tower, Singapore 039190 Tel: +65 6849 8118 Fax: +65 6849 8888 Email: dfm.sg@daimler.com Web: www.daimler-fleetmanagement.com.sg

Benefits of Leasing • No risk of depreciation • No vehicle disposal hassles • No non-revenue generating assets • Fixed cost calculation and transparency • Unlimited mileage • Road Tax and Radio License fees • Full maintenance service • 24 hour roadside assistance service • Replacement vehicle provided during scheduled maintenance service and repair • On location vehicle pick-up and exchange service applicable for all servicing, repair needs and in the event of an accident • Comprehensive vehicle insurance • Personal Accident Insurance (PAI) cover • Liability Reduction Cover (Loss/Damage Cover)

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PROFILE INTERNATIONAL HR

Training Vision

Develop TALENT based on competencies Developing talent is a critical function in any organisation; essential for creating tomorrow’s leaders; invaluable for sustaining excellence at the workplace. In building new and long-term talent’ capabilities, you have to understand the organisation’s expectations, the functional requirements and the developmental needs of your staff. These will form a competency framework, encompassing the core and functional competencies of all the roles in the company. Defining these competencies is necessary to allow you to hire the right people, evaluate performance more effectively, provide targeted training and professional development, and plan for succession. Training Vision offers a suite of programmes under the WSQ framework, which focuses on the core competencies that are required from the operational to managerial level . From the hard skills in analysing, evaluating and solving problems, to the soft skills in leading and managing people, Training Vision has pioneered competency-based training programmes to create tomorrow’s talent. Your people will also find a high degree of relevance in these programmes as Training Vision can design and contextualise the programmes to fit your organisation’s requirements and unique environment. Your organisation can benefit from the heavily funded programmes, while receiving excellent value in the form of highly contextualised, competencybased training programmes. Established since 1991, Training Vision has trained more than 35,000 participants in its six accessible centres. We are a Continuing Education and Training (CET) centre for Employability Skills WSQ and EDGE programmes.

Find out about Training Vision’s Corporate Programmes at: Tel: 6325 1068 Email: cna@trainingvision.com.sg Web: www.trainingvision.com.sg

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Training & Development

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TRAINING for the FUTURE Continuous training and development are critical for long-term employee retention. HRM looks at the latest training trends, modes of delivery and budgets for 2013 By Shalini Shukla-Pandey Recognising the importance of investing in employees’ continued learning and providing training and development opportunities are a key way to engage and retain staff. The majority of employers (77%) allocated funding for employee training and development in the second quarter of 2012. According to the Michael Page Employment Index Quarter 2 – 2012, for 45% of these companies, their training and development budget was the same as the corresponding quarter last year, while 29% of respondents allocated a slight increase in funding. A significant group of companies surveyed (41%) put training budgets towards specifically developing the technical skills of employees.

“More and more companies understand the importance of employee training and development. Employee retention is important and (they) have put aside budgets for employee training and development,” says Prema Latha, Faculty Head, Informatics Academy. “The Michael Page report also shows that a quarter of the surveyed companies spread their budget across a combination of internal and external training, as well as development in technical and soft skills.” Charlene Ang, Vice President of Local Corporate Sales, TÜV SÜD PSB Learning believes that service productivity will continue to be an important area that companies will focus on. “As increasing costs of doing business like raising rental rates has put a strain on business costs, productivity gains are seen as a way to combat this,” she says. Therefore, training In April 2012, Informatics launched its Informatics Virtual Campus. A first in Singapore, the Informatics programmes related to service Virtual Campus is an online platform which supports 28 languages and allows students to interact with productivity such as ‘service not just their peers but lecturers as well. six sigma’ will continue to With Adobe Connect, lessons are recorded and can be played back anytime. “The rationale for this attract interest. “In addition, in ‘live streaming’ concept was to provide a unique solution especially to part-time students who are busy light of the slowdown in professionals making their way to classes,” says Prema Latha, Faculty Head, Informatics Academy. economic growth, we foresee Informatics also understands that some students find it difficult to arrive in class on time because they are stuck in the office. To ensure that none of these students are disadvantaged, Informatics that professional certifications ‘brings the classroom to them’, reinforcing the core value of Informatics Academy – Student Centricity, will be increasingly popular as in which the school focuses on the understanding of students first and foremost. these are seen as a way to

Bringing the classroom to you

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Training & Development enhance employability,” Ang adds. Looking at the issue of training from an employee’s point of view, with more foreign talents entering Singapore’s job market and the fact that degree graduates are everywhere, more Singaporeans are finding it necessary to upgrade themselves and be equipped with a higher certification, says Latha.

CASESTUDY

NTUC First Campus As an NTUC Social Enterprise, the social mission at NTUC First Campus Co-operative is to provide quality early childhood care and education service that is accessible and affordable. As more childcare centres are opened to serve more families, NTUC First Campus Co-operative also strives to be the industry pacesetter in uplifting the overall standards of the childcare sector. The organisation does this by raising the quality of its own teachers and practices. On the service quality front, NTUC First Campus Cooperative has recently embarked on its Customer-centric Initiative journey, working with TUV SUD PSB Learning, to map out its service promise of “GREAT”: Genuine interest; Respect; (going the) Extra mile; Accountability; and Thoughtfulness. In preparation for the launch of this service focus, a service blueprint initiative was organised to study service-related processes and identify gaps in delivering service excellence and ways to close them. This was followed by a series of structured in-house training programmes customised for all staff under the Singapore Workforce Skills Qualifications (WSQ) framework. Through this phased implementation, staff have come to share a common understanding and expectation of what it means to deliver excellent service, the organisation says. “This initiative has contributed to a steady improvement in customer satisfaction rating amid our rapid expansion.” Through the new focus, NTUC First Campus Cooperative aims to build a trusting and positive relationship together with children, students, parents, colleagues and the community. It says this is integral to its broader efforts to raise the quality of early childhood care and education, and to support and foster the holistic development of each child.

New modes of training

More private education institutions (PEIs) in Singapore have met the baseline standards set out by the Council for Private Education (CPE)

SPRING Singapore is to invest

S$10m

in private education industry Source: Channel NewsAsia

The education sector contributes three per cent to Singapore’s GDP. This is expected to increase to

in the next three years Source: Channel NewsAsia

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Training is now delivered through a variety of platforms, with online learning fast-becoming the preferred mode. “Flexible modes of studies that have incorporated the latest technological developments have become increasingly popular with young adults looking to upgrade their academic studies whilst juggling work, family and social life, says Latha. “This mode of teaching allows them to study at their own pace and negates the time needed for travelling,” she adds. Ang has also seen an increased interest in e-learning. “Organisations are now looking at e-learning as either an alternative training mode from the traditional classroom-based format or as a hybrid model of blended learning,” says Ang. There is also a spike in interest in leveraging on e-learning as a means of doing refresher training for experienced staff. “The flexibility, accessibility and ‘training-on-demand’ nature of e-learning is making it increasingly attractive especially for organisations where personnel are tech-savvy, working on shifts, or are stationed in various locations,” she explains.

Looking ahead Training budgets are set to go up next year as more companies look to enhance their employees’ skills. Fully-trained employees will be a critical factor to an organisation’s profitability, they say. Due to an expected slowdown in economic growth next year, some companies have indicated that they will keep training budgets steady next year. “We have also noticed that some of our clients take this as an opportunity to train their staff to prepare them to take advantage when the economy turns around,” says Ang. Coaching and mentoring seem to be gaining traction as well, with more companies adopting them in as ways to develop internal staff as well as to build team relationships. “Coaching and mentoring are also means of knowledge management as senior staff can impart their wisdom and experience to newer colleagues,” says Ang. “Our own organisation also practices coaching and mentoring as they are an effective way to leverage on the experience of our current staff and bond members of the company,” she adds.

PROFILE

Korn/Ferry International

Helping organisations

identify and groom ‘Won’t-Fail-Talent’! The most pressing issues for organisations in Asia today are centred around the quest for aggressive yet sustainable growth, and the talent and leadership needed to fuel and sustain it. CEOs and talent practitioners are in fervent agreement probably for the first time that best in class talent is needed to enable and sustain hyper ambitious strategies in the marketplace.

Themes that resonate As we work with the most ambitious organisations around Asia - both homegrown as well as MNCs - the following themes keep coming up with almost alarming frequency:

1 2 3 4

We don’t have a strong bench strength of talent to take over our leadership roles. We don’t know whether our high performers are our high potential talent for the future.

We enable leadership teams and talent leaders in organisations to take a hard look at their business plans, align their talent strategy to it, and then quickly unearth and identify ‘Won’t Fail Talent’. Our solutions are anchored by two key pillars Heavy duty longitudinal research & Power of Real Life exposure to thousands of leaders around the region. These are translated in the form of: • High potential talent identification and development using the LEARNING AGILITY construct • Leadership ACCELERATION experiences • High touch Leadership Assessment for ‘Can’t fail roles’ We pride ourselves on the fact that we deliver organisational and individual impact via our work and ensure that our solutions are line manager resonant, ROI-focused and deliver a multiplier impact.

We have a slate of ‘Cannot Fail’ roles for which we need ‘Will Not Fail’ candidates.

We are not “Professional” in the way we manage and develop talent for the short as well as the long term.

Cultivating greatness in organisations around the region

Tel: +65 6231 6149 Web: www.kornferry.com Email: LTCSG.Events@ kornferry.com

Korn/Ferry International has an overarching objective of ‘Cultivating Greatness’ in organisations around the world. This is especially so in Asia where huge market opportunity and an acute shortage of qualified leadership talent enables and then forces organisations to take two steps forward and one step backward. ISSUE 12.12

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When talent shines,

business grows. You know your business. Korn/Ferry can help that business grow by understanding the exceptional talent it takes to elevate great companies above the rest. Because cultivating greatness is what we do. kornferry.com

Greatness Cultivated

attract

engage

develop

retain

PROFILE INTERNATIONAL HR

Institute for Adult Learning

Staff development:

Weeding out waste 1

Human Resource teams are the absolute essence of businesses

The recession demands a bigger bang for your training buck

Human Resource (HR) teams are the absolute essence of businesses because they are responsible for the recruitment, development, and delivery of talent – specifically tailored to meet particular business ends. If they can measure the impact of human capital investment, they can demonstrate value, accountability and efficiency just like any unit in a business.

Jane Massy is UK’s foremost expert on Human Capital and Capacity Building investment measurement and evaluation. Massy is facilitating a series of programmes at the Institute for Adult Learning (IAL). For more information, visit www.ial.edu.sg , email info@ial.edu.sg or call 6579 0300.

Scan QR Code for a case study

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In tough economic times, workplace learning and workforce development needs to demonstrate its role in delivering value to the business. Jane Massy, Master Trainer of the Institute for Adult Learning’s (IAL) “Developing and Understanding KPI” series, which includes the Training Analysis and Impact Measurement (TAIM) Programme, says organisations must now look to weed out waste by giving greater focus to planning and measuring human capital investment. Whether in the public or private sector, those responsible for staff development should ask themselves the simple question, “Unless I know exactly what it will deliver, why spend a penny on workplace learning?” Fads and trends in training will come and go, but its fundamental principle will stay rooted; it is an investment, and should be looked upon with the same rigour and discipline as any other. The biggest challenge is turning the outcomes of learning and development into things which can be measured, to use as key components in the planning and decision-making process. HR Directors must plan ahead to ensure that they can demonstrate business impact of its workforce development investment.

Naturally, a recession demands belt-tightening, especially in areas for which there is no clear evidence of financial performance. Staff development is fundamental to continued success so Learning and Development professionals need to show management exactly what they’re getting. Good ROI data will help them do exactly that.

The best HR professionals are those that know what good performance looks like and how changes in behaviour and work performance relate with business metrics Of all the ‘outcomes’ from workplace learning and development, the hardest to measure are behavioural change and its relationship to company performance. The best HR professionals will be asking themselves, “Do I know what good performance will look like when a member of staff returns to work?” and, “What do we really understand about a change in behaviour and work performance and the relationship with our business metrics?” You cannot commission a training session or begin a lengthy programme unless you have a clear picture of the above. In conclusion, HR teams need to start considering training as part of a wider business plan. They will need to take into consideration the full costs of training, and whether training has resolved the problem it sought to address and learn from its results.

PROFILE INTERNATIONAL HR

Informatics Academy

A learning journey with Informatics Live Lectures

A Virtual Learning Environment

With the adoption of the Adobe Connect Live Streaming system, our students can attend and participate in their lectures while they are at another location.

Besides learning in our classrooms, our lectures will be streamed live into your mobile devices. You can attend our lessons anywhere, anyplace, anytime.

24-hour Library

Our Virtual Booth Representatives will be ready to assist you at any time. They can communicate in 28 languages and will tend to you whenever, wherever.

You can access our resources and re-attend our lectures at your convenience. All study guides, lectures notes, e-publications and lecture sessions will be readily available here.

E-Publications & Digital Books Tel: 6580 4555 Email: enquiry@informatics.edu.sg Web: www.informatics.edu.sg

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You no longer have to lug around heavy textbooks and study guides. Books and guides have been digitized into e-publications and e-books that fit snugly in the palm of your hand. Mobile devices and e-readers are now the only instruments you need for a lecture.

Service Around the Clock.

Realistic replications of a book Dictionary, Google & Wikipedia search functions are built-in and readily available. You can even highlight key sentences and make notes.

PROFILE INTERNATIONAL HR

TÜV SÜD PSB Learning

Turbo-charge employee performance

TÜV SÜD PSB Learning 1 Science Park Drive Singapore 118221 Tel: 6885 1488 Email: learning@tuv-sud-psb.sg Web: www.tuv-sud-psb.sg/learning www.sqcentre.com

Grow your business the smart way by maximising the potential of your ‘PEOPLE’ asset. Businesses looking to adopt a comprehensive and holistic approach to their learning journey- from training and consulting to implementation and evaluation, stand to benefit from a strategic partnership with TÜV SÜD PSB Learning. Our distinctive industry standing as soft skills specialist and technical expert puts us in a unique position to help clients tap on both hard and soft skills areas to harness the ideal solution for their business needs. Our signature service training and consulting solutions offered through

our Service Quality (SQ) Centre product brand, stem from extensive industry experience in coaching renowned organisations to build and deliver that unique customer service experience for a distinct advantage over the competition. As an integral part of the training and consulting division of the TÜV SÜD group, the world’s key provider of Certification, Testing, Consulting and Training services well-renowned for sound technical safety, practical expertise and expert knowledge, TÜV SÜD PSB Learning draws upon an invaluable pool of experts from all over the world on the technical front. As a WDA-appointed Continuing Education and Training (CET) Centre

Our Value-Added Approach Tried, tested and trusted by over 6,500 organisations Rich 45 years of heritage in supporting organisations and individuals to achieve higher performance Holistic consulting with highly customisable programmes Widest and most comprehensive array of over 250 corporate training and consulting programmes

TÜV SÜD PSB Learning 36

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for Employability Skills WSQ and Service Excellence WSQ, our trainees benefit from heavily funded training programmes. Our partnerships with the Employment and Employability Institute (e2i) and participation in funding schemes such as the Skills Development Fund (SDF), Absentee Payroll Support, Workfare Training Support (WTS) and the Risk Management Assistance Fund (Workplace Safety and Health) provides added support to our clients in achieving industry-specific staff development goals. For more information, visit us at www.tuv-sud-psb.sg/learning and www.sqcentre.com

PROFILE

iqDynamics

People –

Your Most Important Asset People are the most important asset in your organisation. Today, many organisations struggle with sourcing, sustaining and developing the right talent. Efficient and effective management of the human capital pool has become an increasingly imperative and complex activity to all HR professionals. Recognising that HR is the heart of any successful business enterprise, iqDynamics offers HRiQ Human Capital Management SolutionTM to assist in aligning your people with your business strategies.

HRiQ is not just about payslips or leave applications. It’s an interactive suite of HR solutions that encompasses every key function pertaining to the people in your organisation. From managing simple employee biodata, to grooming future leaders that will succeed into leadership roles, HRiQ offers you strategic decision-influencing information at every step. Talk to us: Tel: 6594 4151 Email: sales.sg@iqdynamics.com Web: www.iqDynamics.com

About iqDynamics Established in 1994, iqDynamics is a leading provider of enterprise application software, seeking to empower businesses and ensure their success with our outstanding technology solutions and secure backend system. As a certified Microsoft Gold Independent Software Vendor (ISV), we take pride in our application solutions and in offering agility, security, scalability and performance to each and every customer. With a network of close to 50 business and technology professionals in Singapore and Malaysia, and business partners in Indonesia and Vietnam, iqDynamics is proud to serve over 200 HRiQ customers in Singapore and the region.

HRiQ Human Capital Management Solution •

HRiQ Core

•

HRiQ Talent

•

HRiQ Cloud

HRiQ Employee Portal

•

Integrated Human Capital Management Modern HR departments face a myriad of tasks - from dessiminating expense claims to maintaining an effective talent management program. Most are still unable to fill the void between administration and strategic management. At iqDynamics, we developed HRiQ with just one thing in mind - filling this void. HRiQ goes beyond just printing payslips. HRiQ is a higly integrated solution that allow HR managers to dispense of administration tasks quickly, and spend more time on the art of talent management.

HRiQ Human Capital Management Solution – Because Your Human Capital Makes The Difference.

Send your enquiries to hrm@iqdynamics.com or call our sales team at +65 6594 4151

Partner

Gold Independent Software Vendor (ISV)

Windows Azure ®

™

iqDynamics Pte Ltd www.iqDynamics.com 2 Leng Kee Road #06-04 Thye Hong Centre Singapore (159086)

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FEATURE

HR technology

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Transforming HR through

technology Technology has become a crucial game-changer in HR management. As e-HR and HR information systems become more widespread, the role of HR itself is also slowly transforming. HRM examines the latest technology available and how it impacts HR By Vivien Shiao Shufen Technology is getting more advanced each day, and HR technology has been one of the areas leading the pace. Manual systems are fast being replaced by programmes that allow HR to not just handle employees’ leave and payroll, but also to track performance and plan HR strategy. “Technology is so significant in HR as it helps to increase the efficiency of HR processes, such as the yearly increment process, performance evaluation, and maintenance of personnel and training records, to name a few,” says Barbara Frei, Regional HR Manager, Carl Zeiss Southeast Asia. “It increases the speed, makes processes easier to monitor, and allows easy reporting,” she adds. Marda Saturno, HR Director, Asia-Oceania, HeidelbergCement Asia, concurs. “Processes are made more efficient,” she explains. “Reports and statistics can be easily drawn-up through the system. Decisions can be made fast when data are readily available through the system.” Technology is no longer something that is a nice-to-have, but has become a must-have for HR professionals to perform at their optimum. As the wave of technology continues to speed up, those who choose not to ride it will inevitably fall behind. ISSUE 12.12

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FEATURE

HR technology

Managing leave and payroll For HR executives that need to handle leave administration for an entire region, or even worldwide, appropriate technology solutions can provide an important tool. When the company is geographically dispersed, HR will need to be aware of the various government regulations depending on the location. For example, statutory leave regulations for Singapore are different from those in Australia. Software such as hSenid Business Solutions has made things much simpler as the required leave entitlements for Singapore have been built into the system, together with all 25 countries which hSenid has a presence in. The same applies for all payroll-related regulations and information. “A geographically dispersed company can easily get on board within less time, where all the rules are in one product and it has the capability to process salaries on a weekly, fortnightly, and monthly basis in multiple currencies with calculations performed for each country,” says Dinesh Saparamadu, founder and CEO, hSenid Business Solutions.

What’s out there? With all the technology out there in the market, it is easy for HR to feel baffled over which to choose. One of the latest types of systems on everyone’s lips is Cloud HR. “Cloud HR solves several setbacks that all systems had,” says Dinesh Saparamadu, founder and CEO, hSenid Business Solutions. By being totally web-based and using remote servers, cloud-based HR information systems (HRIS) require almost no upfront cost or capital expenditure. There are also no system maintenance costs. “Cloud HR, like PeoplesHR – Asia’s fastest growing Cloud HR software, has made HRIS accessible to large and medium enterprises and also significantly reduced the expenditure,” he says. Such technology can also be used by small businesses, due to its flexible nature and cloud technology. Cloud HR can also be used to implement a talent management system to attract, measure, develop, and retain talent. “(Another cloud HRIS option) HRiQ was introduced to fill up the void between complementing HR core operational tasks with effective talent management solutions,” explains Teo Teong Ho, co-founder and director of iqDynamics. “It can manage performance, appraisals and people development that can cut the time spent on repetitive tasks.” With time saved from the time-consuming tasks of administration, HR managers can then focus on the important roles of talent attraction and development. Another new trend in HR technology lies in the recruitment space, as more employers are using video-based interviews and online recruitment systems to find and hire their talent. 40

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Prosoft HRMS is just one of these software solutions that aim to empower recruitment managers and provide them a tool that will help them with their work. “It is smart, flexible and easily integrated, with the post-implementation agility to change between on-premise solution, software-as-a-service and outsourcing models,” says Ho Chee Tiong, Director, Sales and Operations, Unit4Prosoft. “Companies can make use of Prosoft HRMS to streamline their HR processes, including complex appraisal and recruitment management.”

The human touch With HR technology becoming more common place, many feel that the face of HR has become that of a machine, instead of a person. However, Saturno disagrees with this view. “In many companies, like HeidelbergCement, the introduction of electronic performance and potential assessment did not replace the final personal interaction amongst HR employees and line managers because we still require both the line manager and employee to meet up, discuss and co-sign the document,” she argues. “In addition, HR is always required to meet up with all line managers to discuss the ratings and agree on actions moving forward.” For Frei, the ‘dehumanising’ of HR due to technology is not a problem. “In a small business like ours with about 200 employees in the region, there are a lot of avenues for the employees to interact with HR outside of the HR portal,” she explains. “The new technology helps the entire organisation become more transparent and HR more efficient. It doesn’t replace any direct interactions with employees.” Face-to-face communication can never be replaced by technology – it is merely a complement. With technology to handle tedious tasks, HR professionals can now spend more time and resources on what is truly important: attracting, developing and retaining their talent.

Pros and cons of HR technology Pros • Reduces human error • HR department becomes more transparent, building employee trust • Increases efficiency in the organisational processes • Saves time and effort for HR to focus on talent strategy

Cons • Potential dehumanising effect through reduced interaction • Potential for the organisation to become dependent on technology

PROFILE

UNIT4 Asia Pacific

Recruitment at your fingertips Imagine this - You are sitting down comfortably by your computer with a nice cuppa in hand, filtering and sorting through resumes easily to your desired criteria. You have a good flow of job applications coming from your company’s website and social media sites such as LinkedIn, Facebook and Twitter, and personalised emails are automatically sent to the candidates upon receiving these applications. You have full control of the recruitment process, your hiring performance and company’s bottom line is instantly improved and the candidates’ experience enhanced.

Now, wouldn’t you want that? Read on. Prosoft e-Recruiter enables all organisations, both large and small, to manage their recruitment process from initial vacancy posting through to screening, selection and hiring, whilst providing integration with social networks and related technologies. You can easily post jobs on Intranet and Internet, with built-in technology to integrate with various job boards, and assessment tools. Designed to look and feel just like your current corporate website, it allows you to build a strong and consistent employer brand while enhancing the candidates’ experience.

The ability to generate analytical reports on various recruitment metrics such as sources of recruitment, Time-to-Hire, also saves you significant time and money on your recruitment process, leaving you more resources for higher-value strategic activities. Find out how else Prosoft e-Recruiter can help your business, request for a demo now. Ho Chee Tiong Sales & Operations Director, Prosoft HRMS. Tel: +65 6333 6133 Email: prosoft.sales.sgp@unit4.com Web: www.myprosoft.com / www.unit4apac.com

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PROFILE INTERNATIONAL HR

Recroitre

Cloud Computing –

Inevitable in HR HR has gradually evolved to become a strategic partner, an employee sponsor and a change mentor within any organisation. Without cloud concept, achieving HR functions on-demand effectively seems difficult. HR software on Cloud helps in providing high accuracy, efficient functioning of automated workflows, and better reporting with fewer resources. 3 Factors to focus on, while choosing cloud-based HR Software • Easy: If the software we are using is not easy to use then the mere motive of deploying and investing

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in a HR solution is defeated. So “Ease of use” should be the highest priority as it saves cost and time. • Secure: While using cloud, we must be aware that our organisation’s data will be hosted on third party servers. If our cloud has Data encryption, tight access control and restricted server access, data is safer on the cloud. • Flexible: The software we choose should be flexible and customisable enough to adjust according to your business processes. Recroitre is a boutique software development company based in

Singapore. It is led by passionate technologists who are continuously working to identify pain areas in the HRMS domain and developing solutions on the cloud to support HR processes for SMEs and Large Enterprises. Global HR Cloud is a Simple, Flexible and Easy to use cloud service, which enhances your company’s performance by cultivating a stronger employeemanagement relationship. Global HR Cloud includes Performance Cloud, Payroll, Leave & Attendance, Employee Profile, Claims, Analytic Cloud and Development Cloud.

Akash Deep CTO, Global HR Cloud (a product of Recroitre), info@globalhrcloud.com

PROFILE

PeoplesHR

Using Cloud HR as a catalyst for HR change Change is inevitable. Every now and then, HR departments find that their practices and policies are outdated and wish they could replace them with modern practices that can yield them better results. Some companies have found that their policies inadvertently discriminate their employees and wish they could change it overnight. Others have found their HR practices to be brutal towards their workforce and want to implement employeefriendly practices. Whatever the issue the HR department is facing, transforming it is

hard. HR transformation is almost impossible if you belong to one of those ancient departments where everything is done manually. It is also hard if you use a rigid one where policies and practices are difficult to change. Flexible cloud HR systems like PeoplesHR can support almost any change. From changing the way leave is approved to expanding your organisation to another continent, configuring PeoplesHR is very simple. The best way to execute the backlog of change is to implement such a system, which acts as the catalyst for change.

The system can be configured with your new policies and when it goes live; your HR function will be reborn with a fresh start. PeoplesHR is Asiaâ&#x20AC;&#x2122;s fastest growing cloud HR solution that is known for its ability in supporting global organisations with multiple locations and multicurrency payrolls; streamlining their HR functions to achieve industry best practices. Implementing PeoplesHR is simple and fast, there is almost no onsite hardware required and is also environmentally friendly. It is a solution that truly grows with your organisation.

For more information please call us at +65 6533 2140 or visit our website www.PeoplesHR.com.sg

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PROFILE INTERNATIONAL HR

Far East Organization

Widest selection of residences for lease Inspiring better lives

For more information, contact: Far East Organization 20 Havelock Road #03-09 Central Square Singapore 059765 Tel: +65 6223 5223 Email: lease_res@fareast.com.sg Web: www.fareast.com.sg

Far East Organization is the largest private property developer in Singapore, with a growing reputation for building innovative and functional spaces and providing high quality experiences and value for its customers. Offering a variety of homes for lease in the most sought after districts with over 1,000 apartments in 80 properties in Singapore, Far East Organization offers the widest selection of private residences from condominiums, cluster homes, bungalows to conservation terraces The Clift - Loft Living that best suit the extensive needs and desires of the expatriate community for long term stay in Singapore. In Far East Organization, we strive to deliver excellence in both accommodation and service experience. Our suite of housing comes partially and fully furnished with optional housekeeping services, based entirely on the requirements of our residents. Bringing neighbours together for celebratory occasions, special tenant events are organised to ensure fun for children and adults alike. Our dedicated Mobile Maintenance Team ensures a pleasant and hassle-free stay. Be spoilt for choice with Far East Organization, so you’ll never want another home anywhere else.

Some of our properties for lease East • Amber Glades • Bedok Grove • Gold Palm Mansions • Laguna Green Central • 134 Watten Estate Road • Cavenagh Lodge • Chancery Grove • Cluny Park Bungalow • Grange 70 & 80 • Horizon Towers • Leonie Condotel • Miro NEW • Nassim Regency • Niven

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• Orange Regency • Orchard Scotts • Pastoral View • Point Loma • River Place • Spanish Village • The Clift NEW • The Greenwood • Townerville • Villas Holland

North • Banyan Villas • Bukit Villas • Cabana NEW • Dalla Vale • Florida Park

• Lentor Modern • Serenity Park • Whiteshores • Woodgrove Estate

West • Banyan Condo • Cashew Houses • Gold Coast Condo

Woodgrove Estate

• Lucky Villas • Silversea NEW • The Bayshore • The Sound NEW

• Hillview Court • Royal Palm Mansions • Villa Azura

Orchard Scotts - Spa Pavilions

FEATURE

Serviced apartments

ASIA

Relocating to

Ascott Raffles Place Singapore - One-Bedroom Premier Apartment

As Asia continues to develop into an economic powerhouse, more corporations are relocating their employees for assignments within the region. HRM examines the key trends in relocation and how they are impacting the serviced apartment market By Vivien Shiao Shufen Asia’s star has been rising over the past decades, with the speed of positive change in the region having been astronomical. Companies around the world are flocking to Asia for business expansions, and many have relocated their top talent to support the growth markets here. Within Asia, the trend is even more red-hot, due to the enormous growth potential found in intra-regional trade. According to the 2011 Talent Mobility Study by Towers Watson, almost half of companies in Asia (43%) project an increase in cross-border assignments between now and 46

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2014, with 85% likely to send some staff on international assignments within Asia. HR experts agree that there seems to be no slowing down of talent movements in the region. “Going by the economic scenario of the Asian region and the emerging economic nations, which include countries like India, China, Indonesia, Thailand, Malaysia and Hong Kong, There is bound to be mobility of skilled workmen in the Asian region,” says Deepak Bharara, Corporate Director – HR, Lanco Group.

FEATURE

As the trade between Asian countries grows stronger due to a more liberal investment climate, relocation will only see an upward trend, he adds.

Up and up There are many reasons for companies to relocate their talent into Asia. For one, despite the sheer number of people found in Asia, skills shortages still exist. “The Asia-Pacific region is home to some of the world’s fastest growing economies, and this has led to some skill shortages,” explains Gaurav Hirey, Regional HR Director, GroupM. “Though corporates are working at managing the gaps in the skills bank, the immediate needs have yet to be met. To get the right talent we need, it is imperative for us to get talent from wherever they are available, and this is true for all growing companies within the region,” he explains. Steven Soon, Regional Director, Crown Worldwide concurs. “There seems to be a shortage of senior talent within Asia which has led to companies bringing in talent from other regions into Asia to support knowledge transfer and talent development,” he notes. He also observes that the increased trend of relocations in Asia has been due to the region being at the forefront of getting out of the global recession, allowing Asian companies to develop confidence, also bolstered by strong local economies and currencies. Increasing relocations in Asia can also be attributed to weakening economic conditions in the West. “Economic uncertainty in the West is driving more international companies to Asia so as to tap the opportunities in the emerging Asian market,” says Rachel Lee, HR Manager, Wood Mackenzie. “Cities like Beijing, Shanghai, Hong Kong and Singapore are already seeing a large number of companies either moving their headquarters or setting up regional headquarters in these areas.”

Increasing relocations According to Deepak Bharara, Corporate Director – HR, Lanco Group, there are several reasons why Asia has seen an upward trend in relocations: • Companies want to provide international exposure to employees, especially for mid- and senior-level employees • Mobility creates diversity in the workforce, which is a big plus in generating new ideas, especially in knowledge-based industries • More employees are opening up to relocations as there are improved facilities in Asia in terms of international schools, food choices, social acceptance and security • When it comes to accommodation, serviced residences with world class facilities are available throughout major cities • Visa regimes and tax treaties between countries have eased

With increased earnings, there is a corresponding demand for top quality serviced apartments for these workers to stay in. “At top management level, there is an increasing demand for premier class accommodation that will meet the needs of guests and their families as they settle into their new environment,” says Tonya Khong, General Manager – Asia-Pacific, Frasers Hospitality. “Part of the experience and challenge facing business executives who are relocated overseas, is the need to embrace and adapt to different lifestyles away from home as quickly as possible,” she explains. “Serviced residences are key to this relocation process.” Frasers Hospitality’s brand portfolio aims to please even the most discerning of expats with its ‘Gold Standard’ serviced apartments which have been designed for freedom of space, convenience and comfort. They are usually strategically located and fully equipped with state-of-the-art appliances to ensure that guests have everything they need at their fingertips. “As part of the initiative to build and maintain relationships with our guests, we place a specific emphasis

Where the money’s at Expats who have the opportunity to relocate to Asia are some of the wealthiest in the world. According to the latest findings from the Expat Explorer 2012 survey by HSBC, Asia is the leading destination for earning potential, with Asian countries dominating the ‘Expat Explorer Economics’ league table. Five countries in the region made it to the top 10, namely Singapore (first), Thailand, (third), Hong Kong (fourth), China (seventh) and Vietnam (10th). Almost three quarters (74%) of expats who relocated to Singapore have increased earnings – a trend that is mirrored across other Asian countries. Similarly, expats in Hong Kong (79%), Malaysia (72%) and China (69%) also benefited from an increase in disposable income after relocation.

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FEATURE

Serviced apartments

Orchard Scotts Residences - Master (Penthouse)

54%

of Singapore expats earn more than US$200k annually versus a global survey average of only seven per cent

on ensuring that our residents are served by the same housekeepers for the duration of their stay,” explains Khong. “Over time, our housekeepers grow to know the nuances of our long-stay guests such as when to water their plants or feed their fish. When our guests consider our staff an extended member of their family, we know we have played our part well,” she adds.

Choices galore Frasers Hospitality is but one of the several serviced apartment providers that cater to the well-heeled expats now relocating to Asia. With so many options to choose from, affluent business travelers are increasingly looking for a unique and memorable stay experience. One luxury serviced residence to consider is the Ascott Raffles Place Singapore. “It was a S$60 million restoration effort for us to transform the former Asia Insurance Building which was Southeast Asia’s tallest tower in the 1950s, into what it is today,” says Tan Boon Khai, Regional General Manager for Singapore and Malaysia, The Ascott Limited.

HR’s top criteria for choosing serviced apartments • • • • •

How it fits within the allocated budget Distance from office Accessibility and transport links Internal feedback from assignees Facilities available

Sri Tiara - Bedroom with a view. 48

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Each apartment inside Ascott Raffles Place Singapore comes with a finely-equipped Gaggenau kitchen and is beautifully adorned with contemporary paintings, as well as authentic Bizassa tiles forming an art mural in the bathroom. “To further cater to the differing lifestyle requirements of expats, we offer two other brands of serviced apartments in Singapore,” explains Tan. “Citadines provides guests the flexibility to choose the services they require. For guests with children, our Somerset-branded properties are ideal as they come with facilities such as playgrounds, indoor playrooms and children’s swimming pools.” To make the decision more complex, consider the variety of choices offered by Far East Hospitality. It has nine serviced apartment locations, offering a variety of options island-wide for everyone looking for longer-term accommodation – from singles to couples and families. “From prestigious city living at the heart of Orchard Road, to being close to trendy Robertson Quay or a cosy residential neighbourhood, the serviced residences offer a home away from home,” says Arthur Kiong, CEO, Far East Hospitality. The serviced apartments are fully furnished, with housekeeping services and round-the-clock security. Most of them are located within or near the shopping belt of Orchard Road as well as the Central Business District, making them ideal locations for both work and play. “To enhance the experience for guests, the serviced residences offer monthly activities to help guests acclimatise more easily to the local environment and culture,” he says. Far East Hospitality also has one serviced residence, Sri Tiara Residences, in Kuala Lumpur, which is easily accessible from the city centre and Petaling Jaya. Its luxurious apartments are set in one of the capital’s most exclusive neighbourhoods, on one hectare of artfully landscaped grounds. With such a captivating assortment of serviced apartments available, most expats would be spoilt for choice. As Asia continues to flourish, it is very likely that the serviced apartment market here will only get better and more sophisticated.

PROFILE

Nexus International School Singapore

Connecting with the future Singapore’s growth as an educational hub has seen an influx of international students from around the globe over the past decade. Nexus International School Singapore (NISS) embraces Singapore’s diversity and quality educational standards; the NISS tag line being “embracing diversity and challenging minds”. NISS enrolled its first learners in July 2011 and now caters to over 350 students from over 50 different countries. Believing in openness in communication, NISS possesses a transparent and supportive ethos, and the environment welcomes and cares for all cultures. Committed to cultivating more than academic skills in its learners, NISS believes every child’s emotional, physical, creative and intellectual needs should be celebrated and nurtured. An exceptionally good teacher to student ratio, personalisation of learning and the integration of latest technologies into the curriculum widen and deepen the opportunities available for learners far beyond the classroom. Students learn a range of skills that will enable them to become more self-regulating learners so that they

can take greater responsibility for their learning. Its new Principal, Deputy Principal, Head of Senior School and Head of Junior School are all experienced international educators, and along with a highly qualified, well trained and experienced group of teachers from around the world, provides greater expertise and capacity in a wide range of areas, including specialist subjects, learning support, pastoral care and curriculum leadership. NISS will prioritise on five main areas this year: • To review and revitalise the curriculum • To introduce a pedagogy focused on the personalisation of learning • To carry out a digital revolution which will culminate in a 1 to 1 laptop scheme and the embedding of digital technologies in every aspect of the teaching and learning process • To widen and deepen the opportunities for learners outside the classroom • To review and strengthen our systems and process to support learning

The 44,000 square metre campus contains gymnasiums, a swimming pool, sport fields, an auditorium, and music rooms along with science and multimedia laboratories – all the facilities necessary in supporting the development and enrichment of a well-rounded individual. Learners can engage in co-curricular activities ranging from sports such as tennis, dance, and swimming, to drama, journalism, calligraphy and environmental clubs. NISS also participates actively in sports competitions organised by the Athletic Conference of Singapore International Schools. NISS is a member of the Council of International Schools (CIS), is an approved Cambridge Internal Examinations (CIE) Centre, is EduTrust certified, and is also an International Baccalaureate World School, authorised to offer the IB Primary Years and Diploma Programmes. The academic year runs from August to June but enrolments are open throughout the year, subject to availability of places.

Heather Landles Admissions and Marketing Communications Manager Nexus International School Tel: +65366566 Fax: +65366866 Email: landles.h@nexus.edu.sg Web: www.nexus.edu.sg

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PROFILE INTERNATIONAL HR

Frasers Hospitality

Gold-Standard serviced residences Frasers Hospitality Pte Ltd (Frasers), the hospitality arm of Fraser & Neave Limited, is one of the world’s leading extended stay hospitality brands that constantly strives to provide excellent service and innovation to meet the evolving needs of the corporate traveller. Since its inception in 1998, Frasers has been growing rapidly from an initial 412 residences in Singapore to more than 12,200 residences worldwide. A visionary company, Frasers has plans to increase its portfolio to 76 properties in 41 key gateway cities in Europe, North Asia, Southeast Asia, Asia Pacific, the Middle East and Australia by 2015 through its branded lifestyle offerings, which include Frasers Gold-Standard luxury serviced residences (Fraser Suites, Fraser Place and Fraser Residence); Modena, 4-star serviced residences for ‘road warriors’, and the new hotel residence, Capri by Fraser, which caters to the digital generation. Frasers’ intrinsic understanding of the importance of quality service and the unique needs of business travellers is reflective in the number of industry accolades garnered to date, which most recently include Best Serviced

Apartments Company in the Middle East 2012 by Business Traveller, Best Serviced Apartment of China 2012 and Travellers’ Choice Awards 2012 by Trip Advisor. With numerous awards adding to its achievements, Frasers continues to make its mark on the international hospitality scene with its strong vision for growth and exceptional service offerings.

Fraser Residence Orchard, Singapore

Capri by Fraser, Changi City / Singapore

Fraser Suites Perth

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Frasers Hospitality Pte Ltd 491B River Valley Road, Level 8 Valley Point Singapore 248373 Global Reservations: +65 6898 0800 Singapore Toll-free: 1800-FRASERS (372 7377) Web: frasershospitality.com Email: reservations.global@frasershospitality.com

PROFILE INTERNATIONAL HR

The Ascott Limited

Your preferred home away from home

The Ascott Limited Tel: (65) 6796 9800 Email: enquiry.singapore@ the-ascott.com Web: www.the-ascott.com

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The Ascott Limited is the world’s largest international serviced residence owner-operator with more than 30,000 apartment units, in over 70 cities across more than 20 countries in Asia Pacific, Europe and the Gulf region. The company’s global presence means that executives need only work with one party for their accommodation needs wherever they travel for assignments. The company’s three award-winning brands, which cater to different lifestyle needs, further ensure there is a suitable apartment for every executive. Ascott residences, which offer discreet service in an exclusive environment, frequently welcome top executives, government dignitaries and industry leaders. Citadines residences cater to savvy, independent travellers who want high quality accommodation and the flexibility to pay for the services they require. Designed for those with families, Somerset residences feature more childrenfriendly facilities such as playgrounds, indoor playrooms and children’s swimming pools.

SUPPLEMENT

All three brands of serviced residences are available in Singapore, and if you are finding accommodation here for yourself or your colleagues, choose from a total of five properties – Ascott Raffles Place Singapore, Citadines Mount Sophia Singapore, Somerset Bencoolen, Somerset Liang Court and Somerset Orchard. These serviced residences in Singapore are centrally located and within close proximity of the Central Business District. A plus for executives as it saves them much travelling time. Conveniences like F&B, entertainment centres and even international schools are nearby, catering to the needs of individuals as well as executives who are here with their families. Beyond the prime location, excellent business connectivity and maximum comfort, executives will not just come back to an accommodation. Instead, they will return to familiar faces, welcoming surroundings and the assurance that their needs will be taken care of. There are even residents’ programmes including city tours and workshops on local culture to help them settle in quickly. These are just some of the ways Ascott goes the extra mile to make executives’ stay a memorable one. What’s here to stay, though, is the unique warmth and familiarity of home that the leader of the serviced residence industry has been renowned for around the world. With such efforts it is no wonder that many have chosen Ascott as their preferred “home away from home” over the years.

NOW DEFINING GLOBAL LIVING IN SINGAPORE

Our Serviced Residences in Singapore Ascott Rafﬂes Place • Citadines Mount Sophia Somerset Bencoolen • Somerset Liang Court • Somerset Orchard

Ascott Raffles Place Singapore

Citadines Mount Sophia Singapore

Somerset Liang Court Singapore

From the spacious exclusivity and refinement of Ascott to the vibrancy of independent city-living at Citadines, or the pampering touches for the family at Somerset, there is an Ascott serviced residence designed to make you feel at home. Because life is about living. For further information and global reservations, please visit www.the-ascott.com or call 1800 272 7272 (Singapore toll-free) The Ascott Limited is a member of CapitaLand. It is the largest global serviced residence owner-operator in Asia Pacific, Europe and the Gulf region, managing the Ascott, Citadines and Somerset brands in over 70 cities across more than 20 countries.

PROFILE INTERNATIONAL HR

Residences at Reflections

Urban waterfront haven beckons Residences at Reflections paves the way for an enviable waterfront lifestyle in the exclusive enclave of Keppel Bay

Residences at Reflections is a collection of 131 fullyfurnished apartments ranging from cosy two-bedroom suites to a lavish penthouse. These luxurious residences are part of Reflections at Keppel Bay, which is designed by worldcelebrated architect Daniel Libeskind. Residences at Reflections enjoy the rare confluence of location strengths. Reach your office in the city and Central Business District within five minutes by car, then retreat home to a host of entertainment and dining options at Marina at Keppel Bay; Singapore’s largest retail and lifestyle hub, VivoCity; or even Sentosa. Residents also enjoy the convenience of connecting to different parts of Singapore via the Circle Line’s Telok Blangah and Northeast Line’s HarbourFront MRT stations.

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Each apartment is finely furnished to meet the taste of discerning residents. From the finest marble to the splendid imported oak floor, to the designer kitchen and bathroom wares, we ensure nothing but the best at Residences at Reflections. Residents can look forward to a myriad of lifestyle options, both on land and water. On its expansive grounds are the visually-stunning clubhouse and gymnasium that open out to Keppel Bay and the sea. Leveraging its unique waterfront locale, the extensive range of amenities – including an Olympic-length swimming pool, two Jacuzzi pools, two tennis courts, five BBQ pavilions, jogging pavement – is spread across the entire development. Residents will also enjoy access to the multi-award winning Marina at Keppel Bay where luxurious mega yachts berth. Be one of the privileged to enjoy exclusive membership use of the marina facilities including access to the bay-fronting member’s lounge, The Wine Glass, as well as charters onboard Marina at Keppel Bay’s three luxurious yachts – The Admiral, Endeavour and Venture. Experience the ultimate in urban waterfront living at Residences at Reflections.

For reservation and enquiries, Residences at Reflections Tel: (65) 6376 3400 Fax: (65) 6376 3401 Email: enquiries@residencesatreflections.com.sg Web: www.residencesatreflections.com.sg

Come home to one of Singapore’s most coveted waterfront addresses Breathtaking ocean vistas. Vibrant waterfront playground. Luxurious urban lifestyles. Residences at Reflections opens up a new dimension to waterfront living. Residences at Reflections presents a unique opportunity to expand your incomparable lifestyle. With 131 fully-furnished apartments ranging from cosy two-bedroom suites to a lavish penthouse, Residences at Reflections is your home away from home. Our meticulous attention to detail, uncompromising service and full suite of amenities ensure you receive only the best. Located in the most vibrant and prestigious southern part of Singapore, residents enjoy easy and direct access to the city and central business district. Residences at Reflections’ proximity to Sentosa Island, Singapore’s largest retail and lifestyle hub, VivoCity and trendy dining venues invite residents to savour unique pleasures and a limitless variety of leisure options in this exciting cosmopolitan city. Welcome home to Residences at Reflections, life’s haven by the bay.

Residences at Reflections 1 Keppel Bay View, Reflections at Keppel Bay, Singapore 098402 For enquiries and reservations, please call (65) 63763400 or enquiries@residencesatreflections.com.sg

PROFILE INTERNATIONAL HR

8 on Claymore Serviced Residences

8 on Claymore Serviced Residences is

synonymous with personalised services

8 on Claymore Serviced Residences 8 Claymore Hill, Singapore 229572 Tel: (65) 6737 8388 Fax: (65) 6737 8688 Email: info@8onclaymore.com.sg Web: www.8onclaymore.com.sg Facebook: www.facebook.com/8onclaymore

8 on Claymore Serviced Residences is synonymous with personalised services, boasting an ideal location aimed at both business and leisure travellers seeking a long-term stay in Singapore. Managed by the five-star award-winning business hotel, Royal Plaza on Scotts, 8 on Claymore Serviced Residences hopes to deliver the intangibles that make guests feel at home. 8 on Claymore Serviced Residences is situated at the heart of Orchard. A gourmet 24-hour supermarket, banking services and world-class healthcare services are all within walking distance with easy accessibility to the Orchard Mass Rapid Transit (MRT) station, which connects you to the rest of the city. If shopping is on the agenda, different malls offering a wide selection of retail, dining and entertainment experiences are just at the guests’ doorstep. Patrick Fiat, General Manager and Chief Experience Officer (CEO) of 8 on Claymore Serviced Residences, remarked, “8 on Claymore Serviced Residences is your home on Claymore Hill – we want our guests to have a memorable experience with us and have stories to tell about Singapore, about the property and about our staff when they are finally home. We like to address them by their first names, understand their distinctive preferences and create unforgettable and sometimes, amusing experiences for them. This is our benchmark and definition of personalised services in hospitality at 8 on Claymore Serviced Residences.” Fiat is also the General Manager for Royal Plaza on Scotts.

3 bedroom residence 56

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8 on Claymore Serviced Residences, the flagship serviced residence under Summit Serviced Residences™ of Preferred Hotel Group™, offers 85 varied units of living spaces configured to accommodate different travellers and residents. From chic studios, two- or three-bedroom residences to a spacious penthouse, all units are furnished with a washer and dryer, and a well-appointed kitchen with superior appliances, which provide guests with the choice of cooking and entertaining at home. At 8 on Claymore Serviced Residences, Guest Services Executives welcome guests with a personalised orientation tour and impeccably attend to their needs with round-the-clock in-room dining service for their entire stay. Other privileges include a thoughtful welcome hamper with essential items as well as L’Occitane’s Verbena body and hair care collection to help guests relax and energise after their travels. Buffet breakfast is served daily with continental breakfast served on Sundays and Public Holidays at the residents’ lounge. Housekeeping services are available from Mondays to Fridays. Complimentary high speed internet and a wide selection of cable channels are provided in all residences. In addition, 8 on Claymore Serviced Residences offers resort-style elements such as an outdoor pool with an open air deck, cabanas and a barbeque area amongst a tropical setting. There is also a state-of-the-art gym with Technogym equipment and a children’s pool so the kids are not left out on the fun.

Residents’ Lounge exterior

PROFILE INTERNATIONAL HR

Santa Fe

Makes It Easy A t Santa Fe, we are devoted to making every customer experience exceptional for every service we offer. It’s how we have developed a world-renowned reputation for unsurpassed customer service and quality. Our focus is on truly listening to our customers and shaping our services to exactly meet their unique needs. Mission, Vision and Values are all driven by what our customers have to say. Over 30 years, Santa Fe has grown from a single office into an industry leader, now present in 50 countries with 120 offices worldwide covering, Asia, Australia, Europe and the Middle East. Service quality is at the heart of everything we do and we set the standards for our industry with internationally accredited qualifications including ISO 9001 (quality), ISO 14001 (environment), ISO 27001 (data protection and information security). A meticulous approach to everything we do means close control of each step of service delivery to assure exceptional quality for our customers throughout the relocation process. Aside from Relocation services, Santa Fe Singapore also offers Records Management and Fine Arts Services for individual and corporate clients. Find out how Santa Fe can “make it easy” for you.

Santa Fe Relocation Services Tel: +65 6398 8588 Fax: +65 6265 0245 Email: sales@santafe.com.sg Website: www.santaferelo.com

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PROFILE

Shangri-La Apartments

Sanctuary within a sanctuary Shangri-La Apartments, Singapore is situated within the grounds of Shangri-La Hotel, which is widely acknowledged as one of the world’s best business hotels. Combining all the comforts of home, the apartments offer services by one of the most renowned hotels in the world, in true Shangri-La tradition. Located in the heart of the city, Shangri-La Apartments is just minutes away from Singapore’s main shopping and entertainment district of Orchard Road. Recreational facilities at Shangri-La Hotel, Singapore are simply unsurpassed in variety. In the midst of beautifully

landscaped grounds are tennis courts, a large outdoor swimming pool and jacuzzi plus an impeccably kept three-hole pitch-and putt golf course, a state-ofthe-art Health Club and Singapore’s first CHI, The Spa at Shangri-La that draws inspiration from the origins of the Shangri-La legend, a place of peace, enchantment and well-being. The hotel also offers exceptional dining options at award-winning restaurants. These include international, classic Cantonese and authentic Japanese cuisine as well as an indulgent high tea. The hotel’s international buffet The Line, offers a 410-seater restaurant with a variety of cuisine from 16 theatre kitchens.

Residents at Shangri-La Apartments, Singapore can enjoy signing privileges at the Shangri-La Hotel and free membership at the hotel’s Health Club. For more information, visit www.shangri-la.com/singapore

Shangri-La Apartments 1 Anderson Road, Singapore 259983 Tel: (65) 6213 4635 Fax: (65) 6734 0073 Email: serviceapartments. sls@shangri-la.com

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PROFILE INTERNATIONAL HR

Lanson Place

“My Life, My Style”

Experience @ Lanson Place For years, it has been Lanson Place’s mission to provide residents of our Serviced Residences, Serviced Suites and Luxury Boutique Hotel with the same level of comfort and personalised service that they would find at home. To focus our growth in Asia, as well as to investigate the evolving expectations of our residents, research has been conducted in our prime properties in China, where there has been increasing demand from expatriates. It concluded that foreign executives and families are excited by the challenge of relocating to places away from family and friends. At the same time,

“My Life, My Style” means “The freedom to immerse yourself in a foreign culture begins with a sense of comfort. Find yours in the understated elegance and serenity of Lanson Place.”

they worry about settling into a new cultural environment. Immersing into a local but alien community can influence their productivity at work. Lanson Place’s new “My Life, My Style” brand concept offers a unique style of living in a new cultural environment. With nothing to worry about at home, residents have the freedom to experience a culture in ways that they can find comfort, style and freedom to make the most of opportunities and to live as they wish as they explore and create memorable adventures of their own. To demonstrate the authenticity of the brand story, we invited our residents to participate in a phototaking session. A series of seven photos featuring Calligraphy, Pottery, Cooking, Golf, Shopping, Mahjong and Tai Chi were taken in Shanghai and Hong Kong for advertising and communications purposes. The images are a true reflection of the lifestyles of our residents at Lanson Place. Marc Hediger, Chief Executive Officer of Lanson Place, said “‘My Life, My Style’ is an expression of the very personal living experiences our residents enjoy at Lanson Place. In line with our core brand values of quality and personalised services, we are committed to making our residents’ lifestyles as personal, comfortable and productive as possible. We strive to remain one of the preferred choices among the world’s most desirable residences and hotels.” Lanson Place is growing rapidly in the Asia region. Presently under development are Lanson Place Bukit Ceylon Serviced Residences, Kuala Lumpur and Lanson Place Xanadu Serviced Residences, Beijing, both to open first quarter of 2013 and Lu Xiang Yuan Serviced Suites, Shanghai by third quarter of 2013.

Lanson Place Tel: (65) 6834 0880 Email: enquiry.lpws@lansonplace.com

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Twinpalms Phuket

Greeting from Twinpalms Phuket –

Most Exciting & Stylish Contemporary Resort Twinpalms Phuket offers the comfort of luxury resort, combined with the relaxing tranquility of a secluded beach getaway. There are only 97 luxurious and spacious Residences, Suites and Rooms, each surrounded by palms, with all of the units featuring a private terrace and pool view. The unique design of Twinpalms Phuket was created by Martin Palleros, one of the top landscape architects in the Asia- Pacific region. With a brief to produce a property that has an integrated landscape which works in harmony with nature, the “Contemporary Tropical” design and landscaping incorporates a stunning, world-class water garden. The concern for the aesthetic has resulted in a beautiful and serene setting which has a modern, romantic twist – a Garden of Eden for our times. Twinpalms Phuket is located in a tranquil and exclusive environment, 175 metres from Surin beach, in an area often referred to as “millionaires’row”. It is part of the highly desirable west coast, an area that provides one of the

most beautiful and least crowded stretches of golden tropical sand in Phuket. From the airport, it takes about 25 minutes to reach Twinpalms Phuket. For more information see twinpalmsphuket.com. Oriental Spoon Grill & Bar offers an electric atmosphere with a brilliant buzz; an air-conditioned wine room and a long, open plan martini bar with revitalising cocktails. The modern, innovative and cutting edge restaurant presents a Thai and Oriental/Western fusion menu. Guests of Twinpalms Phuket enjoy a preferred, carefree lifestyle at Catch Beach Club on bustling Surin Beach. The private, stylish beach club offers succulent fresh live seafood, delectable pizza from the wood-fired oven, and sumptuous pasta. Worship the sun in ultra comfy beach loungers or people watch at the cool, oversized terrazzo bar. Take your libation around the beach bonfire in the luxury beach lounge, while the sun kisses the distant, vibrant, multi-hued horizon. For more information see catchbeachclub.com.

M/Y Olympia, Phuket’s most luxurious and sophisticated motor yacht, is perfect for day, or even longer, charter cruises. The unique vessel appeals to those who crave enjoyment and love to share it with others. The 76’ fly-bridge yacht has modern, stylish lines, while the contemporary and fresh interior is tastefully finished with teak, stained walnut and light beige leather. The uninterrupted visual line from the bow to the stern; the spaciousness of the internal layout and the visual relationship between the inside and the outside ooze refined elegance and attention to detail. For more information see andaman-cruises.com. Twinpalms Phuket Resort 106/46 Moo 3, Surin Beach Road, Cherng Talay, Phuket 83110 Tel: +66 76 316 500 Fax: +66 76 316 599 Email: book@twinpalmsphuket.com Web: www.twinpalmsphuket.com

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ExpEriEncE

p h u k E t at i t s b E s t

Phuket’s Most Exciting and Stylish Contemporary Resort –

dens – Staff that continues to be the epitome of kindness and

A culmination of a passion aimed to highlight the joy of life – De-

thoughtful unpretentious service that is so unique to Twinpalms

liciously comfortable it features sleek yet sensual minimalist in-

Phuket Resort – 100% pure and natural products – A world

teriors – Exquisite food orchestrated by talented, creative chefs

class spa – Original art collections – A well equipped library...

and presented in vibrant restaurants – A fashionable beach

and these are just some of the reasons to stay at the privately

club, the ultimate in intimate seaside sophistication – Enor-

owned, passionately run Twinpalms Phuket Resort in Thailand.

mous swimming pools – Lushly landscaped tropical water gar-

www.twinpalms-phuket.com

Twinpalms Phuket Phuket’s Most Exciting & Stylish Contemporary Resort 106/46 Moo 3, Surin Beach Road, Cherng Talay, Phuket 83110, Thailand t +66 (0) 76 316500, f +66 (0) 76 316599 e b o o k@ t w i n p a l m s - phuket.com w twinpalm s- phuket.com

FEATURE

MICE

heats up MICE sector

Prestigious events such as the Singtel Formula One Singapore Grand Prix and the World Gourmet Summit, as well as new attractions like Resorts World Sentosa and Gardens by the Bay have sealed Singaporeâ&#x20AC;&#x2122;s reputation as a top MICE destination. Yet competition in the region is growing. HRM finds out how MICE players here are staying ahead By Sumathi V Selvaretnam

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FEATURE

There have been cohesive efforts to develop Singapore’s MICE sector since the 1970s and the investment is certainly paying off. Singapore was the Top Convention City in Asia for the 10th consecutive year, according to the International Congress and Convention Association’s Global Rankings for 2011. It was also named the Top International Meeting Country for the first time in the Union of International Associations Global Rankings that same year. In 2011, Singapore welcomed 3.2 million business visitors, who accounted for 24% of total visitor arrivals. While 2012 figures were unavailable at press time, the Singapore Tourism Board expects this segment to have

maintained its contribution to total visitor arrivals this year. This has translated to brisk business for local MICE venues. Resorts World Sentosa for example, hosted some 2,500 events in the first three quarters of 2012, welcoming more than 700,000 delegates. “We are expecting growth of about 10% in 2013,” says Noel Hawkes, Vice President, Channel Development & Attraction Sales, Resorts World Sentosa.

Need to innovate Due to the strengthening of the Singapore Dollar and the economic slowdown in Europe, industry players have been very competitive in terms of rates as well as flexibility, says Hawkes. But while Singapore has been the preferred MICE destination for many, this competitive environment is posing a challenge of innovation, improvement and staying ahead of the game, says David Wareing, Marketing Communications Director, Singex. Many organisers are looking for venues that can support “Confex” events – a hybrid business conference event with an exhibition component to it, says Wareing. MAX Atria, a convention space by Singex caters to this new breed of delegates through its well-appointed meeting rooms and adjoining exhibition halls. “Understanding the demand for increased connectivity during events, MAX Atria has partnered with Xirrus Inc to provide complimentary high-performance Wi-Fi to all event delegates,” adds Wareing. Singex has also partnered with key global and regional MICE players to promote a mutual exchange of best practices and solutions, which is an ideal platform for further growth, Wareing says. Resorts World Sentosa, meanwhile, is packaging its MICE offerings in innovative ways. “We are working with some other venues to host their off-site events at our attractions, such as Southeast Asia’s first and only Universal Studios theme park and the Maritime Experiential Museum,” says Hawkes. It new Marine Life Park, billed as the world’s largest oceanarium, will soon be added to the mix. “Clients are expecting more in terms of service and flexibility,” says Hawkes. “The team will need to constantly challenge themselves to create even more unique experiences to keep new guests flowing in, and return clients coming back for more.” Singapore’s ongoing transformation further enhances the city’s appeal as an exciting business destination, says Jeannie Lim, Executive Director, Conventions & Meetings and Exhibitions & Conferences, Singapore Tourism Board. “Upcoming new developments, which include major projects such as the River Safari, Singapore Sports Hub, and the National Art Gallery, will add to the existing repertoire of offerings and further reinforce Singapore’s value proposition to both new and repeat visitors.” The new year will also see the completion of Suntec ISSUE 12.12

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MICE International Convention and Exhibition Centre’s S$180 million modernisation programme that will welcome significant enhancements to its convention and exhibition facilities, Lim says.

Talent challenges Attracting the right talent into the MICE industry is an ongoing challenge for each of the major players. At the recently concluded TravelRave, a travel trade festival, leaders at the Asia Travel Leaders Summit acknowledged that companies had not grown their organisational capabilities quickly enough to cater to the rapidly evolving demands and new segments in Asia’s tourism industry. The Summit also shared views that the talent crunch was expected to be most acute at the managerial levels. Businesses need to start accelerating the development of next-generation leaders now to support future business growth, Lim points out. “Travel and tourism businesses need to spend more time in mentoring the younger employees, invest in cross-cultural training for an increasingly diverse workforce, and better understand the new generation of potential leaders.” The 52nd ACI(The Financial Markets Singapore is working closely with Association) World Congress the Singapore Association of The World Federation of Engineering Convention and Exhibition Organisations Congress Organisers and Suppliers, and other The 79th World Library and government agencies to develop Information Congress training programmes to address the International Furniture Fair Singapore needs of the industry across all levels, Tea and Coffee World Cup Asia says Lim. “These would include BioPharma Asia programmes that range from entry level to professional skills upgrading,

MICE highlights in 2013 • • • • • •

Ancient Egypt at Universal Studios Singapore

as well as leadership development.” Industry players are also stepping up their own recruitment efforts. To further supplement its permanent staff, Singex works with select recruitment agencies to contract manpower. This gives it the flexibility in meeting the demands present at Expo and MAX Atria, says Wareing. “Singex also firmly believes in nurturing the next generation of MICE professionals. To this end, we work with local tertiary institutions to bring in their students at different levels of involvement at MAX Atria and Singapore Exop and stay in touch with them to explore career opportunities at Singex upon their graduation,” says Wareing.

Reaching out The Singapore Association of Convention and Exhibition Organisers and Suppliers is working closely with industry players to reach out to tertiary institutions and raise awareness of career opportunities in the MICE industry. In September last year, the Singapore Tourism Board (STB) organised a Singapore MICE Leadership Dialogue that was held in conjunction with the International Congress and Convention Association’s Management Financial Committee meeting for the first time in Singapore. The Dialogue allowed tertiary students to engage world-renowned MICE industry leaders to help them increase their understanding of the sector. Source: Singapore Tourism Board

MAX Atria @ Singapore EXPO 66

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The Jewel Box

Let The Jewel Box at mount faber inspire you! A promised sanctuary is within reach. The Jewel Box, a hidden gem atop Mount Faber, presents to you the perfect venue for all team building needs. Nestled in the lush surroundings of tropical rainforest atop Mount Faber, The Jewel Box is strategically located just 10 minutes from the city and houses a list of 4 restaurant venues – Black Opal, Sapphire, Empress Jade, and Moonstone, a unique Diamond Palace Ballroom and an attraction, Singapore Cable Car, all under one roof. Situated at the edge of the hill at 105m above sea level, speech presentations or team-building workshops are all set against a backdrop brought to life with an aerial view of running cable car lines, a harbour of luxury cruises and a magnificent view of nature. The Diamond Palace ballroom presents a one-of-a kind backdrop that is bound to leave your staff and guests in awe. For a semi-formal business luncheon, Empress Jade is a contemporary mix of East and West serving tantalizing Cantonese delicacies, presented in the

perfect setting of long tables with a touch of traditional jade accessories to add that little bit of generosity and magnanimity which best pleases the likes of traditional Chinese bosses or modern guests. For a fine dining experience in a relatively formal setting, Black Opal serves up European delights and provides the perfect setting of a sleek and lavish décor set against the lustrous backdrop of Singapore’s harbour, city and Sentosa island. Black Opal showcases ornate furnishings and table settings that exude a toned opulence perfect for the occasion. Spend a day away from the urban jungle at Sapphire. Offering lush greenery and the occasional passing of cool sea breezes under luxuriously blue skies, the menu offers Western cuisine and sets the perfect stage for nature-loving groups to bask in the best that nature has to offer. Thank your staff with a treat or hold an event at our newly renovated Moonstone. Having adopted a modern exterior, companies can expect an offering of palate delighting dishes at new heights with an unhindered breathtaking view. To further ‘wow’ your staff or guests, make arrangements for travel to The Jewel Box via Singapore Cable Car. The cable car experience presents an inspiring and relaxing way to travel up for meetings. Alternatively, coaches and valet services are also available. With the flexibility of the venue, you could choose to reserve any restaurant that suits your needs or the entire The Jewel Box exclusively for your event. At The Jewel Box, you will be able to add a touch of inspiration to your private or corporate events and seminars to deliver a unique and unforgettable experience for your guests.

Email to events@mountfaber.com.sg or call 6377 9616 for any event enquires or bookings

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The MegaZip Adventure Park

Teamwork is our business, the jungle is our classroom! I n September 2009, a team of international outdoor adventure specialists came together to create a unique, challenging, safe and innovative adventure park, nestled amongst the green jungle surroundings of the Imbiah Hilltop on Sentosa Island, Singapore. The MegaZip Adventure Park was born.

Our thrilling activities include: MegaZip – a 450m long, 75m high, zipwire flying from Imbiah Hill to Siloso beach ParaJump – a heart-stopping leap from a 15m tower, with a parachute landing ClimbMax – a 3-level aerial Treetop adventure course, up to 12m high NorthFace – test yourself on this 16m high rock-climbing wall

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Incorporating the latest technology, the park has one of the longest zip lines in Asia and a multi-level high ropes course, designed to challenge any outdoor enthusiast. Utilising all our exciting activities, MegaZip Adventure Park runs a range of corporate training programmes that will meet your organisational needs in team building, team bonding, communications, and developing effective work groups. We are not about lectures, coffee breaks and airconditioning. We believe and specialise in external experiential learning – in the great outdoors! With the setting of beautiful Siloso Beach and breathtaking views over the Singapore Straits, the MegaZip team building programme is guaranteed to give your team an unforgettable experience.

The MegaZip Adventure Park Imbiah hill Imbiah hill Road, Sentosa island, Singapore, 098967 To make a booking contact Tara Blyth at: (Office) 6376 3101 (HP) 97118284 Email: tb@megazip.com.sg Opening hours: 11am to 7pm Website: www.megazip.com.sg

PROFILE

MAX Atria

Conventions redefined Discover MAX Atria @ Singapore EXPO, where event spaces are transformed by natural light, lush garden features, as well as stimulating scent and sound scapes. Designed to provide dynamic spaces that lay the foundation for successful events, its 32 well-appointed rooms evoke a sense of well-being that is complemented by verdant landscaping, architecture and interiors that incorporate green initiatives. Experience the best of Asian hospitality combined with EXPO’s proven operational and service excellence at MAX Atria.

lighting and technical capabilities, and powered by high-performance WI-FI, MAX Atria can support a variety of events, from conferences, meetings and product launches, to banquets and cocktail receptions. MAX Atria’s spacious foyers are ideal as pre-function or light exhibition areas, while the 10 purpose-built halls at the adjoining Singapore EXPO offer an additional 100,000 square metres (1,076,000 square feet) of indoor convention and exhibition space.

Versatile spaces for business events

MAX Atria is situated in the vibrant eastern part of Singapore, just five minutes from Changi International Airport and 15

Fitted with modern audio-visual,

Accessibility & Location

minutes from the Central Business District. With a dedicated Mass Rapid Transit subway station at its doorstep, MAX Atria is also surrounded by new hotels and a wide array of F&B and lifestyle outlets to cater to your every need.

Green Meetings MAX Atria is the first Meetings, Incentives, Convention, Exhibition (MICE) venue in Singapore to be awarded the prestigious Green Mark Platinum by the Building and Construction Authority. It is extensively outfitted with energyefficient technologies, Green Label-certified products and products with at least 30% recycled material.

Awaken your senses. Ignite your creativity at MAX Atria. C

Tel: 64032160 Email: sales@maxatria.com.sg Web: www.maxatria.com.sg

.sg ce, nt spa ia.com ur eve s@maxatr o y k o To bo email sale om.sg e pleas maxatria.c it or vis out more. to find

At Singapore’s freshest MICE facility, natural light and lush greenery fuse with versatile spaces to provide you with a palette to fuel your imagination and spark off new ideas.

CMY

Discover MAX Atria, where conventions are redefined. • Column-less rooms (7 on Level 1, 25 on Level 2) for a variety of business events including conferences, meetings and banquets • 10 column-less ground level convention-exhibition halls, supported by an additional 7 meeting rooms, available at adjoining EXPO • Certified Green Mark Platinum by Singapore’s Building & Construction Authority

Managed by Singex Venues Pte Ltd, an ISO 9001:2008, Business Continuity Management SS540 and BS25999 certified company

Singapore EXPO Convention and Exhibition Centre 1 Expo Drive, #02-01, Singapore 486150 Tel: +65 6403 2160 Fax: +65 6822 2616

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Sarawak Convention Bureau

Mamma Mia! Here we go again… Draw out hidden talent with this musical-inspired group getaway The Mamma Mia Theme Party is a teambuilding activity with a twist. Delegates are divided into groups where they will be required to prepare a performance to any ABBA hit of their choice. A range of costumes and props are availablefrom feathered boas to an Iban headhunter’s costume. The rehearsals and hard work during the day culminate in a

Guests at the Villa entrance!

performance aboard the MV Equatorial, otherwise better known as the Sarawak River Cruise. Designed as a Mediterranean theme party along the Sarawak River, the Mamma Mia Theme Party will transport you to the azures of the Skopelos Islands in Greece. The ship is transformed into a Villa featuring a colourful spread of canapés and cocktails. Delegates will be entertained by their team members with music and dance performances to popular hits such as ‘Thank You for the Music’ and ‘Mamma Mia.’ A fun and rewarding activity for everyone involved, this will no doubt bring out the diva in you!

Dancing Queens

For more great and unique ideas contact the Sarawak Convention Bureau by visiting www.sarawakcb.com

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Hotel Re!

Hotel Re! @ Pearl’s Hill

Hotel Services & Facilities: • Re!Fill Restaurant • Re!Wine Retro Bar • Re!Charge Gym

Located at the heart of the city, Hotel Re! is the perfect choice for all your accommodation and event requirements. Hotel Re! encloses our guests in a serene and scenic environment whilst being just a stone’s throw away from attractions like Chinatown, Clarke Quay and the famous shopping district of Orchard Road. Complimentary shuttle bus transport service is also provided for the convenience of our guests. All guestrooms in Hotel Re! are furnished with unique retro inspired furniture and complimented with ultramodern technology for that extra special Hotel Re! touch. Be amazed by our glittery mosaic-tiled bathrooms and enjoy our complimentary minibar. Experience state-of-the-art audio quality with our Bang & Olufsen Beosound 8; indulge in aromatic coffee with our Nespresso machines; and

luxuriate in our L’Occitane amenities and toilet eco-washer available in our higher room categories, just at Hotel Re! With the addition of our Re!Joice Ballroom, we have expanded our capabilities to host events from small meetings to large conventions of up to 600. It can also accommodate events of up to a thousand guests with the combination of both indoor and outdoor areas. Coupled with our experienced operations team, this marquee ballroom is perfect for product launches, D&Ds, team building and themed parties. Re!Union, Re!Tune and Re!Call function rooms are versatile areas that can accommodate up to 120 people comfortably. Re!Union also features an exclusive alfresco viewing area on the second level overseeing a wide outdoor area on the first level. This space can be utilised for special events, most notably from our history, a racing car drift demonstration. Re!Fine is an exclusive private function room that is ideal for intimate parties, dinners, corporate luncheons or meetings and can be transformed into a cocktail lounge or a cosy venue for events from 2 to 30 guests. Ask for a proposal from our Hotel Re! team today and be impressed by the unique experience we have to offer.

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Drum Cafe Training

Building skills one beat at a time Drum Café specialises in interactive training from teambuilding to staff development. With programmes proven internationally and offices in New York, London, Singapore, KL, Hong Kong, Taipei and Shanghai - clients enjoy a world class learning experience. It differentiates itself with workshops where employees actively participate in the learning. So instead of a lecture or another boring slide presentation, Drum Café lets staff grow through experiential learning. It uses a combination of music, videos, games, recordings, and fresh interaction to deliver learning: leadership, effective communication, presentation skills, management styles, profiling, EQ, and more.

The company is famous for its revolutionary drumming teambuilding activity where every person gets a drum. A company is like an orchestra. If everyone plays their role correctly, the organisation will be in perfect harmony. Music works because it is a universal language that breaks down barriers, and serves as a catalyst to powerful change. Groups can be from 12 to 100 to 1,000. Drum Café also specialises in conferences and events: customised concepts for end-to-end event management. Drum Café runs mega power events from corporate sales kick-offs at Marina Bay Sands to the opening of the Beijing Olympics.

Drum Café is part of the Worldshare Group. Worldshare offers Design & Branding: Corporate Identity Systems, Logos, websites, brochures, and a special discounted printing unit.

For more about the WE not ME, contact below: Singapore: www.drumcafe.sg, Email: info@drumcafe.sg Hong Kong: www.drumcafe.hk, Email: info@drumcafe.hk Taipei: www.drumcafe.com.tw, Email: info@drumcafe.com.tw China: www.drumcafe.com.cn, Email: info@drumcafe.com.cn Worldshare Branding / printing Tel: +65 6438 8949 or Email: info@world-share.com

Trainings. Teambuildings. Conferences.

Voted “Top global organization eﬀecting meaningful Change”. – as published in the U.S. Handbook of Change

WOW Specific Training Goals eg New personality profiling

Drum Cafe’s proven interactive learning techniques from New York, London, HK and now Singapore – provide Fresh programs for: Trainings, Teambuildings, Leadership, Vision and values, Improving communication, Personality profiling, Effective Management styles, EQ, We not Me, Sales motivation, Conferences, Launches and more. Deliver new learning via: music, conversations, challenges and interactive activities that engage, educate, motivate, unite, change and get staff to act differently for the better.

To Power Conferences eg Motivators, Sales, Vision

Your departments and staﬀ are like an orchestra. We help get them to work in perfect harmony behind your goals. Half day, 1 day to 1 hr. From 10 to 100 to 1,000 people. Drum Cafe has amazing programs to aﬀect powerful results. The Fortune 500 trust Drum Cafe. Singapore clients include AIA Credit Suisse, Singtel, Apple, P&G, Shell, Microsoft, Coke and more. Drum Cafe featured in CNN, Singapore’s Human Resources Magazine, HK press, Wall Street Journal, Taiwan TV, Her World. Call now, discover why clients use Drum Cafe for repeat business.

Singapore, KL +65 6438 8949

Hong Kong +852 5808 0488

Taiwan +886 2 2719 9958

China +852 5808 0488

info@drumcafe.sg w w w.drumcafe.sg

info@drumcafe.hk w w w.drumcafe.hk

info@drumcafe.com.t w w w w.drumcafe.com.t w

info@drumcafe.com.cn w w w.drumcafe.com.cn

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Directory Listings 8 on Claymore Serviced Residences

Adecco Personnel Pte Ltd

8 on Claymore Serviced Residences is situated in the heart of Singapore’s Orchard area with easy accessibility to a selection of retail, dining and entertainment experiences.

Adecco is Singapore’s leading human resource and staffing services firm – with a network of twenty general and professional staffing offices.

Tel: +65 6737 8388 Fax: +65 6737 8688 Email: info@8onclaymore.com.sg Web: www.8onclaymore.com.sg

Tel: +65 6835 3400 Email: HRsolutions@adecco-asia.com Web: www.adecco.com.sg

AsiaMedic Limited

Bukit Gambang Resort City

AsiaMedic Wellness Assessment Centre is a large, fully integrated Health Screening and Radiology Centre in the heart of Orchard Road.

Bukit Gambang Resort City, a leisure and M.I.C.E. destination in a natural secondary jungle with award winning water park and certified largest ballroom in Malaysia.

Tel: +65 6235 8505 Email: corporate@asiamedic.com.sg Web: www.asiamedic.com.sg

Tel: 9088 9086 (Philip Johnson) or (603) 8941 9898 (KL Sales Office) Email: sales@bgrc.com.my Web: www.bgrc.com.my Pantone 7496 C c:40 m:0 y:100 k:35

Pantone 382 C c:30 m:0 y:100 k:0

Pantone 490 C c:0 m:75 y:100 k:70

Pantone 132 C c:0 m:30 y:100 k:30

Black k:80

Cartus The trusted partner of organizations of every size, worldwide – leveraging our reach, resources, and experience to provide unmatched relocation services.

Daimler Fleet Management Singapore Pte Ltd Daimler Fleet Management is a subsidiary of Daimler AG and is affiliated with Mercedes-Benz and other automotive brands.

Tel: +65 6880 5800 Email: trustedguidanceasia@cartus.com Web: www.cartus.com

Tel: +65 6849 8118 Fax: +65 6849 8888 Email: dfm.sg@daimler.com Web: www.daimler-fleetmanagement.com.sg

Drum Café Training and Events

Evolis Asia Pte Ltd

Drumcafe uses music, drums and unique interactivity workshops for Teambuildings, Trainings, Conferences, Events in Singapore, HK, Taiwan, China and SE Asia.

Evolis designs, manufactures, and markets a comprehensive range of plastic card printing solutions. An Evolis Printer for every requirement.

Tel: +65 6438 8949 +65 9023 8657 Email: info@drumcafe.sg Web: www.drumcafe.sg

Tel: +65 6862 1227 Email: dlow@evolis.com Web: www.badgy.com www.evolis.com

Far East Hospitality

Far East Organization

Far East Hospitality is Singapore’s largest operator of hotels and service residences with distinctive brands: “Quincy”, “Oasia”, “Village”, & “Far East Collection”.

Far East Organization offers the widest selection of residences for lease. Condominiums Cluster Homes Bungalows Conservation Terraces.

Tel: +65 6428 8600 Email: reservations@fareast.com.sg Web: www.stayfareast.com

Tel: +65 6223 5223 Fax: +65 6226 3833 Email: lease_res@fareast.com.sg Web: www.fareast.com.sg

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Directory Listings Frasers Hospitality Pte Ltd

Henner – GMC

76 Gold-Standard serviced residences across 41 key gateway cities with five distinctive brand offerings: Fraser Suites, Fraser Place, Fraser Residence, Modena by Fraser and Capri by Fraser.

Expert in employee benefits and administration with direct settlement medical network worldwide.

Tel: +65 6270 0800 (Central Reservations Singapore) Email: reservations.singapore@frasershospitality.com Web: www.frasershospitality.com

Tel: +65 6849 4228 Email: contactasia@henner.com Web: www.henner.com

Hotel Re! @ Pearl’s Hill

IndoChine Group Pte Ltd

Step into this modern retro boutique hotel and be lost in swirls of vivacious colours and psychedelic furnishings tempered with a sleek contemporary touch.

The IndoChine Group is a reflection of contemporary Asian lifestyle and is synonymous for its authentic cuisine, awardwinning designs and internationally-famed parties.

Tel: +65 6827 8288 SMS: +65 9111 7137 Email: enquiry@hotelre.com.sg Web: www.hotelre.com.sg

Tel: +65 6323 1043 Email: info@indochine-group.com Web: www.indochine.com.sg

Informatics Academy Pte Ltd

Institute for Adult Learning Singapore

With a population of more than 1,500 local and international students from 26 countries, IAPL provides a platform for students to truly experience a vibrant cross-cultural learning environment.

By raising capabilities, catalysing innovation and leading research in workforce learning, IAL facilitates the development of an effective CET sector.

Tel: +65 6580 4555 Email: enquiry@informatics.edu.sg Web: www.informatics.edu.sg

Tel: +65 6579 0300 Email: info@ial.edu.sg Web: www.ial.edu.sg

iqDynamics Pte Ltd

Korn/Ferry International

We provide integrated Human Capital Management (HRiQ) software on cloud. Together with our consulting and outsourcing services we help enterprises to transform HRM administration to strategic talent management.

Korn/Ferry International is a premier global provider of talent management solutions which delivers services and solutions that help clients cultivate greatness through the attraction, engagement, development and retention of their talent.

Tel: +65 6594 4151 Email: hrm@iqdynamics.com Web: www.iqdynamics.com

Tel: +65 6231 6149 Email: leeyen.chin@kornferry.com Web: www.kornferry.com

Lanson Place Winsland Serviced Residences, Singapore

Makati Shangri-La, Manila

Logo to come with white swirl on any artwork with colour backgroud Remove Pink Backgroud for any artwork (Placed to Show contrast)

Lanson Place Winsland offers one to three bedrooms serviced apartments in the heart of Singapore close to the famous Orchard Road. Tel: +65 6834 0880 Fax: +65 6834 0770 Email: enquiry.lpws@lansonplace.com

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A 696-room deluxe hotel located in the heart of Manila’s Central Business and Lifestyle District. Tel: (63 2) 813 8888 Fax: (63 2) 813 5049 Email: slm@shangri-la.com Web: www.shangri-la.com

Directory Listings MAX Atria @ Singapore EXPO

MegaZip Adventure Park

MAX Atria @ Singapore EXPO, Singapore’s freshest MICE facility, features 32 rooms, spacious foyers, a garden courtyard, and rooftop space.

Megazip Adventure Park is one of Singapore’s top attractions and an obvious choice for anyone seeking a thrilling experience and a day of adrenaline fuelled adventure.

Tel: +65 6403 2160 Email: sales@maxatria.com.sg Web: www.maxatria.com.sg

Tel: +65 6884 5602 Email: info@megazip.com.sg Web: www.megazip.com.sg

Nexus International

PeoplesHR

Nexus International School Singapore provides a progressive, respectful and nurturing environment for the development of well-rounded individuals.

Cloud-based HR solution that handles multi-currency global payrolls and uses conventional and contemporary tools supporting administrative to strategic HR activities.

Tel: +65 6536 6566 Email: enquiry@nexus.edu.sg Web: www.nexus.edu.sg

Tel: +65 6533 2140 Email: sales@peopleshr.com Web: www.PeoplesHR.sg

Power2Motivate

Recroitre

Power2Motivate is a global, online solution delivering recognition programs and an unrivalled rewards selection to inspire, engage and retain employees.

Global HR Cloud (a product of Recroitre) is a Simple, Flexible and Easy to use cloud service, which enhances your company’s performance by cultivating a stronger employee-management relationship.

Tel: +65 3158 1355 (Mark Robinson) Web: www.power2motivate.sg

Tel: +65 3152 5804 /+65 6408 3304 Email: info@globalhrcloud.com Web: www.globalhrcloud.com

Resorts World® Sentosa Singapore

Ria Bintan Golf Club

Resorts World Sentosa is Singapore’s biggest integrated resort, with a gamut of attractions, M.I.C.E. facilities, hotels, entertainment and dining housed under a single destination.

Ria Bintan is a 27 hole Award winning golf course designed by Gary Player. Experience Asia’s Golfing Paradise today.

Tel: +65 6577 9977 Email: mice@rwsentosa.com Web: www.rwsentosa.com

Tel: +65 6433 7690 Email: booking@riabintan.com Web: www.riabintan.com

Robert Walters Singapore

Santa Fe Relocation Services (S) Pte Ltd

Robert Walters is an award-winning business and one of the world’s largest professional recruitment consultancies with 51 offices in 23 countries.

At Santa Fe, we have a world-renowned reputation for unsurpassed customer service and quality in Global Relocation Services.

Tel: +65 6228 0200 Email: Singapore@robertwalters.com Web: www.robertwalters.com.sg

Tel: +65 6398 8588 Email: booking@riabintan.com Web: www.riabintan.com

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Directory Listings Sarawak Convention Bureau

Shangri-La Apartments

Established in 2006, SCB serves as a one-stop centre to further strengthen Sarawak’s business events brand and position for the international meetings, corporate events, conventions and exhibition market.

Situated within the grounds of Shangri-La Hotel, Singapore, Shangri-La Apartments offers the comforts of home with five-star services in true Shangri-La tradition.

Tel: +6082-242516 Email: info@sarawakcb.com Web: www.sarawakcb.com

Tel: +65 6213 4635 Email: serviceapartments.sls@shangri-la.com Web: www.shangri-la.com

TIMES Software Pte Ltd

The Ascott Limited

Times Software Pte Ltd - Top Payroll/HRIS vendor of the year provides integrated Payroll/HRIS Solutions, web-based e-Solutions and payroll/HRIS outsourcing services.

The largest global serviced residence owner-operator in Asia Pacific, Europe and the Gulf region, managing the Ascott, Citadines and Somerset brands in over 70 cities across more than 20 countries.

Tel: +65 62951998 Email: sales@timesoftsg.com.sg Web: www.timesoftsg.com.sg

Tel: +65 6736 9800 Email: enquiry.singapore@the-ascott.com Web: www.the-ascott.com

The Jewel Box

Training Vision Institute Pte Ltd

Nestled atop Mount Faber, The Jewel Box, Singapore’s iconic hilltop destination, operates Singapore Cable Car and houses 4 exquisite restaurants.

As a WDA accredited CETC, Training Vision is one of the leading training providers & human capital consultancy in Singapore.

Tel: +65 6377 9616 Email: events@mountfaber.com.sg Web: www.mountfaber.com.sg

Tel: +65 6325 1068 Web: www.trainingvision.com.sg

TÜV SÜD PSB Learning Pte Ltd

Twinpalms Phuket

Maximise your learning ROI with TÜV SÜD PSB Learning! From training and consulting to implementation and evaluation, our experts will take you through the journey to success.

Phuket’s Most Exciting & Stylish Contemporary Resort.

Tel: +65 6885 1488 Email: learning@tuv-sud-psb.sg Web: www.tuv-sud-psb.sg/learning / www.sqcentre.com

Tel: +66 (0)76 316500 Fax: +66 (0)76316599 Email: book@twinpalms-phuket.com Web: www.twinpalms-phuket.com

UNIT4 Asia Pacific Pte Ltd

Yoonly Enterprise

UNIT4 is a global business software and services company that helps “Businesses Living IN Change (BLINC)™” to embrace change independently.

Leading provider of fine works for awards and recognition. Manufacturer of plaques, lapel pins and name tags.

Tel: +65 6333 6133 Email: prosoft.sales.sgp@unit4.com Web: www.myprosoft.com www.unit4apac.com

TIMES SOFTWARE

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Tel: +65 6298 4988 Email: sales@yoonly.com Web: www.yoonly.com

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