SPECIAL BUSINESSREPORT STRATEGY
YOUNG GUNS 2021 MARC CASEY Motor operations manager Gallagher Bassett
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s motor operations manager at Gallagher Bassett, it is Marc Casey’s job to lead, advise and support the firm’s motor assessing team. He is in charge of the overall planning and implementation of business-as-usual assessing strategies, including ensuring a compliant, profitable and professional business unit operation, and providing oversight and input into the capability and personal development of his team. Casey joined GB in October 2019 and has since worked directly with its clients to tailor service excellence to specific customer needs, putting assessors on the ground at the right locations to provide a personal touch, alleviate the stress of a claim, and deliver a rapid response. One of Casey’s key achievements was the implementation of a full operational review of the entire motor claim and assessing process. The initiative resulted in a -11.6% reduction in turnaround time for assessments, a 60% gain in the utilisation of resources, plus improvements in service levels and increased client satisfaction. The review also identified how to manage GB’s non-customer-facing administration work more efficiently. Another of Casey’s accomplishments was the creation of up-to-date training material across motor for the assessing team. Casey “has been instrumental in completely revitalising our motor claims experience for both clients and customers”, says Steven Walsh, chief client officer. “The team consistently receives accolades and compliments from our clients, and as a result we have seen a significant increase in new business, which Marc has been instrumental in delivering on.”
JASPAL (JAZ) DOSANJH Director and financial adviser JD LIFE
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aspal Dosanjh oversees a team of financial advisers, programmers, administration and the telemarketing team at JD LIFE. He enjoys the thrill of having discussions around insurance and helping people set up a plan to protect what’s most important to them. He makes it his mission to enable his clients to attain better insurance policy terms and to assist them come claim time. “My role stimulates me in two ways,” says Dosanjh. “Firstly, I’m having great conversations with amazing people. Secondly, it’s great exploring comprehensive solutions to ensure that you and your family are protected in an affordable way that fits the budget. Having clients who become friends knowing that they now have good cover in place so their families won’t suffer any more than they have to is a real passion of mine.” Dosanjh has entrepreneurship coursing through his veins. He completed his Bachelor of Commerce degree at Otago University, then took up three master’s degrees – all pivoting around the business dynamic. When Dosanjh established JD LIFE at a young age, the firm started initially helping clients with their risk insurance and over time diversified into offering a seamless holistic approach, advising additionally on KiwiSaver, mortgages, asset finance, house, car and contents insurance. As he leads JD LIFE in stepping up its game further, Dosanjh plans to purchase insurance books of business, hire additional insurance advisers, and welcome the firm’s first additional mortgage adviser. He also looks forward to the potential franchising of the brand.
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