Facilities Management khaleej times
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UAE’s facilities management market poised for growth Rapid real estate and urban infrastructure development in terms of airports, roadways, ports and railways have resulted in increased demand for the facility management industry ■■Sandhya D’Mello
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he UAE’s facilities management sector is poised to record growth as the activities in the construction sector rebounds with expansion in non-oil sectors of the economy. More and more technology companies are now offering solutions to developers based on artificial intelligence, IoT and so on. TechSci Research opines that the facilities management industry in the UAE is expected to grow at CAGR of 8.51 per cent between 2016-2021 driven by projects like Abu Dhabi’s Vision 2030, and Dubai Urban Development Master Plan 2020. Due to the hosting of World Expo in 2020 in Dubai, an amount of $8.174 billion is estimated to be spent on infrastructure in the city. With six mega projects in the UAE namely Emirates roads master plan, Etihad railway network, Dubai Airport expansion, Abu Dhabi Airport expansion, Abu Dhabi Metro (to be completed by 2020), Dubai Metro (to be completed by 2030) all together costing about $55.11 billion, the Facility management market is going to measure a robust growth. The Facility Management Market in
the UAE is anticipated to grow at a steady rate during 2016-2021, on account of huge infrastructure spending in the country ranging from residential to the industrial sector. In the UAE, a bill to reduce new large building energy consumption by up to 30 per cent by 2030, has provided a new scope for the facility managers and real estate companies to design, build and maintain buildings in a sustainable way. The rapid real estate and urban infrastructure development in terms of airports, roadways, ports and railways have resulted in increased demand for the facility management industry. The focus of the government to diversify its economy other than the oil sector has boosted the growth of the facility management market. Apart from upcoming new buildings and infrastructure facilities, the maintenance of old buildings and facilities has provided an opportunity for the facility management industry. Due to high standard regulations laid down by Middle East Facilities Management Association (MEFMA) and the Real Estate Regulatory Agency (RERA), there has been stiff competition between the different facility management companies to lead in the market keeping in the view the best quality, practices and standards. The latest research by P&S Market Research indicates that on the basis of service, the UAE facility management market is segmented into property services, cleaning services, security services, catering services, support services, environment management, and other services. Other services include reception staffing, utility management, furniture supplies, and contract management. — sandhya@khaleejtimes.com
Deyaar Facilities Management
Passion to deliver quality cost-effective services
Mohamad Abou Laban, CEO, Deyaar Facilities Management
Deyaar Facilities Management specialises in consistent quality solutions to cater to a dynamic real estate sector Led by CEO Mohamad Abou Laban, Deyaar Facilities Management is a subsidiary of Deyaar Development PJSC, established to continue its long-standing commitment to excellence with a focus on the specific facilities management niche. It provides a value-added service to property owners across the UAE by ensuring that buildings are maintained to the highest standard, therefore maintaining property value and quality. “Our current portfolio spreads across more than 700 locations in all seven emirates. DFM currently provides facilities management services to various sectors including residential, commercial, hospitality, government, banking, etc. DFM aims to provide the highest service standards with care and passion for our work, and we have the ambition of becoming the region’s preferred facilities management company by providing on-time quality
services through sustainable technology and innovation,” Abou Laban said. At present, DFM manages a portfolio of more than 20,000 units across the UAE with a range of hard, soft and specialised services. “Within that we offer maintenance services for systems such as HVAC, electrical and plumbing system maintenance, leisure facilities management, cleaning and housekeeping, concierge services, firefighting and fire alarm systems, security guarding services, CCTV monitoring, BMS operations, and many more,” he added. Sustainability DFM considers sustainability to be a core pillar of its business, and compliance to the highest ethical and integrity standards is practiced throughout its operations. DFM has implemented a recycling programme as well as applying an energy management scheme across its TFM portfolio; which resulted in reducing carbon footprint as well as achieving cost savings for clients. Technology Technology plays a key role in DFM’s operations. “DFM is in the final implementation stage of integrating our new Computer Maintenance Management System (INFOR) with our ERP system, Microsoft Dynamics; which goes live in May 2019. This best-in-class information technology approach enables us to meet the dynamic demands of our asset-intensive business. Our technical team will be assisted by a mobility solution; which will raise their efficiency in attending service requests to our customers,” Abou Laban added. DFM is dedicated to superior customer service and in going the extra mile to live up to its promise of excellence. “Our approach is to be customer focused and to have continuous improvement within
DFM aims to provide the highest service standards with care and passion for our work, and we have the ambition of becoming the region’s preferred facilities management company by providing on-time quality services through sustainable technology and innovation. — Mohamad Abou Laban
the business, which allow us to deliver the highest level of satisfaction to our customers,” he said. Growth and development DFM has experienced growth in the last three years for its consistency in delivering the highest level of services in integrated facilities management, on-call and specialised services, and project management solutions. “We believe in listening to our customer and in tailoring specific solutions. We have a team of 650 inhouse employees, who are spread throughout the UAE – and this enables us to be responsive to all requests, at any time, in line with our commitment to excellence,” he said. DFM sets industry benchmarks for both customer experience and quality service combined with affordability. “Our commitment to progress and excellence is what will drive our business’ growth and development in the years to come,” Abou Laban concluded.
Facilities Management
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CoreServ
Expertise paired with development CoreServ introduces @Your Door — an efficient and effective service
@Your Door is a new and innovative non-contractual service offered by CoreServ, a UAE-based facilities management service provider, that offers services at international levels with emphasis on effective and efficient delivery. The model offers corrective, preventive and reactive services around the clock without the hassles of a contract, thus giving the clients the freedom to call the CoreServ team any time of the day, any day of the week through their 24/7
customer care centre located in-house, handled by a resolution oriented professional team. Leading the team is Malika Bhatti, a facilities management professional and one of the key power women in the industry. Established in 2014 as an in-house facilities division to the ECC Group, CoreServ has access to large manpower and provides facilities management services across all sectors of commercial, industrial, governmental, and residential developments. Malika Bhatti, General Manager of CoreServ, commented: “CoreServ’s business model is driven by customer satisfaction hence focuses on effective and efficiency service delivery. Our expertise paired with innovation and a vision of providing international standards of property management services to the UAE market pushes us to put Malika Bhatti, strict emphasis on General Manager, CoreServ reliability, transparency and attention to detail. We are committed to deliver to our clients wherever they are at any given time.”
AG Facilities Solutions
Specialisation with a touch of innovation AG Facilities Solutions offers an integrated platform for client convenience AG Facilities Solutions is one of the leading facility management companies with exceptional experience in managing diverse clients throughout the region. AG Facilities solutions has an operational span across all emirates in the UAE. Mohamed Adil, Chief Operating Officer of AG Facilities, highlighted the strong self-delivery capability of the company, and with this in mind, AG Facilities recently acquired MBM, which is one of the UAE’s largest and highly experienced soft services company. We provide the entire spectrum of Facility Management solutions — both Hard and Soft Services, Civil Projects
and Fit-out services. Additionally, we undertake Civil projects, Building Maintenance works, Fit-outs and Refurbishments. This enables us to provide our clients with better control and a single-window offering for all their facilities and project-related requirements. Our biggest assets are our 10,000plus employees supported by a strong management team comprising of highly experience specialists. Our state-of-the-art Employee Training and Development Centre, customised IT solutions and the exclusive Customer Care Centre provides the necessary support to the site operations team. The recently launched “SMS Your Service Request” solution is another innovative solution offered to its clients. Today, AG Facilities is strategically positioned to adapt to changing industry dynamics and pursue a clientfocused approach.
Mohamed Adil, Chief Operating Officer, AG Facilities Solutions
Jamal Lootah, President of MEFMA, presents Tarek Nizameddin, Senior Executive Director, Ejadah, the award for ‘Building Inspections by Drones’ at the MEFMA Confex 2019
Ejadah
Revolutionising the industry Ejadah wins Technology Driven Facilities Management Award at the 2019 MEFMA CONFEX Ejadah received its award in recognition of its significant contribution to the region’s facilities management industry through innovative technologies and solutions. Tarek Nizameddin, Senior Executive Director, Ejadah, said: “It is a privilege and an honour for Ejadah to be recognised at the Middle East Facilities Management Association Confex. We are proud to support this critical industry association that not only brings together some of the best players to share expertise and best practices, but also supports drives forward the facilities management industry in the region. Ejadah is committed to remain aligned with MEFMA’s vision and role in enhancing the facilities management sector in the MENA region.” In line with this year’s main topic “Business Intelligence and Technology Driven Facilities Management”, Ejadah showcased its innovative solutions and technologies that keep them ahead of market trends. It has invested in the latest facilities management technologies and continues to provide premium services to their wide portfolio with the use of drones, robots, advanced computer aided systems
and apps, as well as Artificial Intelligence and the integration of Internet of Things (IoT) to ensure operational efficiency. EJADAH is one of the first companies in the region to use EVO4HSE drones in its aim to provide clients with premium services revolutionising the facilities and asset management industry as a whole. Key solutions that drone usage provides include 360-degree inspections to ensure availability, safety and reliability of the asset and bird’s eye views, which helps property owners/ managers assess the sustainability of the business operations. Operating in Dubai, Abu Dhabi and Ras Al Khiamah, Ejadah manages a portfolio of over 116 million square feet, valued in excess of Dh40 billion, and includes Burj Al Arab Jumeirah, Kempinski Hotel and Residences, Caesars Palace Bluewaters, Pearl Jumeriah, City Walk, Box Park, DIFC, JBR, TECOM, Abu Dhabi Global Market, ADNOC, and Family Development Foundation among others. Founded in 2005, Ejadah is a leading asset management company in the region that provides a comprehensive range of total community solutions to small, medium and large market sectors throughout the Middle East. It operates in Dubai and Abu Dhabi, managing 116 million square feet of real estate assets, most of which are global and iconic landmarks. The organisation made up of more than 8,000+ employees is the key leader spearheading the growth of the industry-at-large.