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Working on healthy solutions JCI’s mission is to transform patient safety and improve the quality of healthcare for every patient across the globe JCI accredits and certifies hospitals, laboratories, medical transport organisations, care continuum, ambulatory care and primary care providers that undergo setting specific evaluations to achieve “The Gold Seal of Approval.” They also offer Clinical Care Program Certification to demonstrate excellence in the integration and coordination of care for specific diseases. As part of the accreditation process, the JCI team works closely with the healthcare organisation from the time of application through the on-site survey process and continuing through the entire accreditation cycle. JCI consultants bring expertise and best practices gained in working with the global community. The focus is on healthcare quality improvement and patient safety, with expertise in infection control, medication safety, facility
Latha Krishnan
J
oint Commission International (JCI) is a division of Joint Commission Resources, (JCR) Inc., a private, not- for-profit affiliate of The Joint Commission. JCI extends The Joint Commission’s mission worldwide by assisting healthcare organisations outside the United States to continuously improve patient safety and the quality of care. JCI provides international accreditation and certification as well as education and consulting services. JCI is accredited by the International Society for Quality in Health Care (ISQua). JCI provides services to organisations of all sizes — at every stage in their quality improvement journey — individual providers, hospital systems and ministries of health. JCI’s standards contribute to organisational efforts to create a framework for safe, reliable care that meets patient expectations. The requirements for accreditation also include International Patient Safety Goals that highlight problematic areas in healthcare and describe evidence and expert-based consensus solutions to these problems. Through JCI accreditation and certification, healthcare organisations have access to a variety of resources and services that connect them with the international community: an international quality measurement system for benchmarking; risk reduction strategies and best practices; tactics to reduce adverse events; and the annual Ex-
safety, and accreditation standards compliance. “Such high-quality JCI programmes are in demand all over the region including healthcare providers in Egypt, Libya and Tunisia, which are now reawakening after the Arab Spring,” says Ismail. “This is evident through the increase in demand for JCR publications on quality and safety in healthcare.” In addition to offering more than 60 publications, JCI conducts training sessions in the Middle East for healthcare organisations and professionals. The International Advanced Practicum 2011 for healthcare leaders and executives to deepen understanding of JCI standards was well attended by 120 delegates from all over the Middle East and Europe. Through these and all its activities, JCI has rightly become an invaluable partner to healthcare organisations in their quest for quality, safety and efficiency.
Why get JCI accreditation
ecutive Briefing Programmes. While reinforcing its global significance as the leader in accreditation for healthcare organisations, JCI has successfully entrenched the quality drive in the Middle East. “This is the top region in the world for the number of organisations accredited by JCI. The United Arab Emirates
has the highest total with 56 accredited organisations, and Saudi Arabia is second with 40,” says Dr Ashraf Ismail, Managing Director of International Services for JCI’s Middle East Office in Dubai. “We are proud of our reach in this region, which is in large part due to the support from the governments and ministries of health
here. In addition, the fourth edition of the JCI Standards manual in Arabic was recently published. We reach out to the healthcare industry answering their queries and helping them through the process of accreditation. And most encouraging is the appreciation of the healthcare community,” Ismail adds.
• Create a culture of safety and quality within an organisation that strives to continually improve patient care processes and results • Improve public trust that the organisation is concerned for patient safety and quality of care • Provide a safe and efficient work environment that contributes to worker satisfaction • Negotiate with sources of payment for care with data on the
quality of care • Listen to patients and their families, respect their rights, and involve them in the care process as partners • Create a culture that is open to learning from the timely reporting of adverse events and safety concerns • Establish collaborative platforms that set priorities for a continuous leadership in quality and patient safety levels
Our hospitals adhere to the highest standards of quality, and we have the seal to prove it.
Relax . . . Recover . . .
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www.alnoorhospital.com
Khalifa Street Branch Toll Free : 800 55 666 Airport Road Branch Toll Free : 800 26 427 Al Ain City Branch Toll Free : 800 26 425
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Joint commission International
Bahrain Specialist Hospital
BSH emerges with JCI colours Bahrain Specialist Hospital becomes Kingdom’s first JCI accredited hospital
Excelling in clinical and managerial functions DHA’s JCI accreditation journey started in 2006 and by October 2007 Latifa Hospital Dubai and Rashid Hospital achieved accreditation
Bahrain Specialist Hospital (BSH) became the first and only hospital to be accredited by the JCI. BSH was awarded the accreditation after a full review of the hospital’s facilities, practices and patient care. BSH scored highly in all areas, meeting the 1222 standards set by JCI as measures for evaluation. It scored 96 out of 100. “We couldn’t be more delighted with this honour bestowed upon us by JCI, whose accreditation is recognised worldwide as a symbol of quality that reflects an organisation’s ability to meet the highest standards of patient care,” said Dr Kasim Aradati, CEO of Bahrain Specialist Hospital. BSH specialties include: Pulmonary Medicine, Otorhinolaryngology (ENT), Dermatology, Ophthalmology (Eye), Urology, Obstetrics, Gynaecology and IVF; General and Laparoscopic Surgery, Plastic Surgery, Orthopaedic Surgery, Internal Medicine, Cardiology, Neurology, Nephrology, Paediatrics, Paediatric Surgery, Gastroenterology, Dentistry and Oral Surgery; Endocrinology, Rheumatology, Psychiatry, Audiology, Physical Medicine and Physiotherapy, Nutrition and Weight Management, Anaesthesia and Pain Management, Emergency Medicine, Radiology, Laboratory. The review of BSH, its services and its highly specialised medical team was carried out by a four-member JCI Survey Team. The head of the survey team was concentrated on the building and the surrounding facilities in terms of safety for the patients, visitors and employees in terms of its preparation for and protection against fire, emergencies or infections. Another member, a doctor concentrated on the medical team and medical practices in general. A third team member, a nurse, concentrated on the Nursing Team and their practices. The fourth team member functioned as an observer. The JCI Survey Team’s visit to BSH lasted four days from October 16 to 19, 2011.
The Dubai Health Authority has chosen the Joint Commission International (JCI) as the accrediting body for DHA’s initiatives to promote quality and patient safety in all clinical and managerial functions of hospitals and centres. The accreditation journey started in 2006 and by October 2007, the following hospitals achieved the JCI accreditation: Latifa Hospital (formerly known as Al Wasl Hospital), Dubai Hospital and Rashid Hospital. The DHA Thalassemia Center achieved accreditation in 2007, becoming the first ambulatory care organisation in the world to be accredited by JCI. Later in 2010, the DHA Airport Medical Center achieved its accreditation for ambulatory care standards and became the first such centre in the world. Accreditation is recognised as a distinguished management initiative by the Dubai Government Excellence Program (DGEP) and the DHA was honoured in 2009 by His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, for its achievements in this regard. Accreditation was successfully maintained and included performance improvement, which was recognised by JCI during reaccreditation process in 2010. Maintaining accreditation through continuous quality improvement efforts was also one of the strategic initiatives of the DHA. The DHA hospitals and centres were selected twice by JCI to train interested healthcare leaders in the region and to share their experience of accreditation. Acute Myocardial Infarction Programme in Rashid Hospital received JCI Clinical Care Program Certification in 2009, demonstrating excellence in the integration and coordination of care for treatment of “heart attack” patients. The programme was recognised as an innovative idea and received the Dubai Quality Award under the patronage of His High-
License No. 29/1/1/19/2/2012
Hospital Services Sector Statistics:
• Employees = 5,326 • Physicians = 744 • Beds = 1,542 • Accident & Emergency Department visits = 245,325 • Outpatient Department visits = 372,178 • Inpatient admissions = 71,523 • Walk-in clinic visits = 82,222
ness Shaikh Ahmed bin Saeed Al Maktoum, President, Dubai Civil Aviation Authority; Chairman, Dubai Airports and Chairman and Chief Executive of Emirates Airline and Group. Some of DHA’s achievements related to JCI include implementation of World Health Organisation (WHO) recognised international patient safety goals, promotion of patient rights and responsibilities, promotion of patient and family education, improvement in infection prevention and control practices, promotion of culture of safety and ensuring recruitment of highly qualified healthcare professionals with appropriate credentials. This
accreditation also enables DHA to benchmark its performance internationally with other healthcare organisations. For example, Dubai Hospital participated in International Cardiac Surgery Benchmarking Project. Accreditation process has further enhanced the culture of safety and quality within DHA and the Authority continuously strives to improve patient care. It listens to patients and their families, respects their rights and involves them in decision-making about their care. The accreditation journey has further improved public trust, patient safety and the provision of quality healthcare. The lessons
learned include leadership, commitment, teamwork, staff involvement, continuous improvement and patient focus. DHA has vowed to strive to not just meet but also exceed the needs and expectations of its patients. Patient satisfaction and improved health outcomes are important to DHA and it will continue to remain the Authority’s long-term aim. Accreditation is a continuous process and DHA will continue the journey into the future, setting high standards to serve its patients better. Hospital Services Sector (HSS) HSS is a family of four hospitals — Latifa Hospital, Dubai Hospital, Rashid Hospital and the relatively new Hatta Hospital. DHA’s vision is to ensure that its public hospitals become the preferred choice in the Middle East. DHA’s mission is to provide evidence-based, internationally recognised, secondary and tertiary healthcare services for patients in the UAE and the region through highly qualified professionals.
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Joint commission International
NMC Healthcare has hospitals, medical centres, pharmacies and a distribution business called NMC Trading that is one of the UAE’s largest distributors for pharmaceuticals, medical and scientific equipment, food, veterinary, educational and consumer products. NMC Healthcare currently has six facilities across Abu Dhabi, Al Ain, Dubai and Sharjah — the four largest cities in the UAE and is the only healthcare provider providing services across such a breadth of geographies in the country
A world-class operating room in B R Medical Suites, NMC Healthcare’s newest facility in Dubai Healthcare City
NMC Healthcare
Committed to care NMC Healthcare has emerged as the largest private healthcare providers in the UAE The United Arab Emirates has had perhaps one of the fastest growing economies in the world over the last 40 years, and makes for an inspiring and amazing story of a country’s transformation from a trading and pearl-diving economy to full-scale industrialisation, general well-being and prosperity for all its citizens and residents. NMC Healthcare, which at 37 years old is only slightly younger than this young country, and has truly complemented and matched the growth of the UAE over the years. Today, after almost four decades of existence, NMC Healthcare has emerged as the largest private healthcare provider in the UAE, both in terms of its nationwide network of facilities and services as well as in terms of patients treated. Approximately 1.8 million patients were treated in 2011 — that’s almost 5,000 patients a day across all the NMC Healthcare facilities. NMC Healthcare has hospitals, medical centres, pharmacies and a distribution business called NMC Trading that is one of the UAE’s largest distributors for pharmaceuticals, medical and scientific equipment, food, veterinary, educational
Dr B R Shetty signs the lease agreement for 20,000 square metres of space to set up a hospital in Dubai Investment Park and consumer products. NMC Healthcare currently has six facilities across Abu Dhabi, Al Ain, Dubai and Sharjah — the four largest cities in the UAE and is the only healthcare provider providing services across such a breadth of geographies in the country. NMC Specialty hospitals in Abu Dhabi, Dubai and Al Ain have received accreditation from the Joint Commission International (JCI), which is considered as the gold standard by the international medical fraternity. Due to the comprehensive range of healthcare services provided, supported by experienced medical professionals, technologically advanced
diagnostics services, and a growing reputation for clinical excellence, the NMC Specialty Hospitals serve as the referral centre of choice for smaller medical centres and clinics in the region. The NMC Specialty Hospitals offer specialised treatments in all specialties and specialist doctors are readily accessible for providing expert consultation to referring physicians. In its endeavour to match and exceed patients’ expectations, NMC Healthcare has launched a number of specialised healthcare initiatives in a variety of specialties including: • VIP clinics with zero waiting time and express consultations and treatments in a luxurious ambience • Neonatology • Vitreo-retinal surgery • Dental Centre of Excellence (including oral and maxillofacial surgery) • Cardiac Center of Excellence — NMC Heart • Arthroscopy and joint replacement surgery • Day surgery centres for doing minor procedures in a friendly,
non-hospital setting with quick discharge Led by NMC Healthcare, the UAE now has developed international healthcare delivery capabilities and has demonstrated excellence in multiple specialties with a perfect blend of technological excellence, comprehensive infrastructure, competent care and heartfelt hospitality. Having UAE’s most specialised and comprehensive patient care teams, NMC Healthcare offers the safest care and is thus attracting lots of overseas patients who choose NMC as their one-stop destination for medical services. As per Dr B R Shetty, Founder, Managing Director and CEO, NMC Healthcare, “The great success achieved by NMC over the year reflects the peoples’ trust and confidence, but the phenomenal growth of NMC’s businesses would not have been possible without the patronage and support of the royal family of the UAE.” NMC Healthcare is embarking on an aggressive expansion programme and is going to open four new hospitals in Abu Dhabi and Dubai in the coming months.
Communication workshop for new Mowasat physicians
New Mowasat Hospital (NMH)
Training to serve better A series of workshops held at New Mowasat Hospital are helping its staff to improve relations with both patients and colleagues New Mowasat Hospital (NMH) continues to polish the skills of its staff members through continued investment in their training and development to ensure clinical excellence and patient care of the best quality.. Two workshops titled ‘Communication for Medical Professionals’ and ‘Performance Management’ were held for New Mowasat’s physicians with the intention of allowing them to explore alternative and more practical ways of communicating with patients and colleagues and also managing the exquisite performance, which they have always been known for. Held in a consultative and informative way with focus on the importance of communication and how language, emotion and objectivity affect communication, the workshop organised by Edara Group addressed issues like performance management system for physicians and the day-to-day communication skills with patients and colleagues. The workshops echoed effective feedback from the participants. “The workshop was a great learning experience and we look forward to more such interventions in the future” one of the participants stated. Another participant explained that the presentation and discussion were very useful and gave them the chance to share
Majeb Al Ajmi
May Roumani
views, problems and suggestions. Moreover, Human Resources Manager Majeb Al Ajmi declared that these training sessions were a part of the hospital’s strategy of developing the skills of the hospital’s staff of physicians, nurses, administrators and technicians to ensure that the healthcare services for patients and visitors was of the highest quality. Majeb added that regular training was aimed at maintaining the hospital’s role in the community, something that is characteristic of New Mowasat Hospital. Thus, the hospital is always keen on providing skill-building and motivating workshops that teach principles of customer service, communication
skills, dealing with emotions, problem-solving, maintaining motivation and emotional control. Such workshops are excellent opportunities that allow the participants to learn the techniques of increasing their level of emotional intelligence to make their jobs easier and less stressful. Since 1965, New Mowasat Hospital strives for excellence and exceeding expectations. The hospital is the first and only one in Kuwait to achieve the highest two accreditations for quality health care; the Joint Commission International (JCI) and the Accreditation Canada International (ACI) Platinum Level. Our passion for quality makes us the first choice of patients and medical practitioners.
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AMERICAN HOSPITAL DUBAI
Where standards and care matter most The American Hospital Dubai aims to create and sustain an environment that focuses on quality, safety and continuous improvement
Fifteen years after the launch of the hospital, which was designed to deliver the highest standards of US healthcare to patients, the American Hospital Dubai continues to set quality standards in the sector. From the outset, the hospital was a pioneer in the region, striving to meet the rigorous standards demanded for international accreditation and successfully underwent an evaluation to become the first private hospital in the Middle East to be awarded the Joint Commission International Accreditation (JCIA) in May 2000. Since then, the same exceptional standards have been maintained and the hospital has earned three re-accreditations (in 2003, 2006 and 2009) from Joint Commission International (JCI) to maintain this status, following rigorous on-site surveys. This commitment to quality is even more significant as the hospital has continued to expand dramatically from its original 100-
bed campus to almost 400 beds, and introduced an array of new tertiary and speciality care capabilities. The Joint Commission International Accreditation process is designed to create and support a culture of safety and quality and plays an important role in assisting the hospital in determining the need for continuous quality improvement from an external, independent and expert perspective. The standards provided by the JCI have been proven to guide healthcare organisations’ activities and actions, which will result in the best possible outcome for the patient and the organisation. Joint Commission International is a subsidiary of the American accreditation organisation, which sets the standards for the quality of healthcare organisations in the USA. JCI carries out surveys of its accredited hospitals every three years and accreditation is only
awarded after an intensive five-day survey is undertaken by an evaluation team from the JCI. JCI standards focus on the areas that most directly impact patient care. These include access to care, assessment of patients, infection control, patient and family rights, and education. Standards also address facility management and safety, staff qualifications, quality improvement, hospital leadership, and management of information. Joint Commission International’s last on-site evaluation of the American Hospital Dubai took place in April 2009 and was conducted by a team of international healthcare experts, including a physician, nurse and hospital administrator. The five-day survey covered 376 JCI standards and more than 1,000 hospital activities were examined. “The American Hospital Dubai aims to create and sustain an environment that focuses on quality, safety and continuous im-
provement. Accreditation plays an important part in this process by stimulating continuous, systematic improvements in a hospital’s performance and the outcomes of patient care,” says Thomas Murray, CEO of the American Hospital Dubai. “Maintaining our accreditation is a continuation of the quality journey, and is only achievable through the collaboration of all our physicians and hospital staff members as we continue to expand and develop our services,” adds Murray. “Our last survey by JCI was very extensive and rigorous and we were delighted to report that the hospital passed the inspection with a very high degree of compliance across all JCI standards.” Thanks to the dedication of the exceptional team of people at the American Hospital Dubai, the hospital has earned a leadership position in the region that it is determined to preserve for the benefit of the community.
Gulf International Cancer Centre
Gulf’s first outpatient cancer facility GICC’s services include cancer diagnosis with PET CT, Hematology — Oncology and Radiation Oncology. It also offers the latest techniques and equipment in this specialty Gulf International Cancer Centre (GICC), Abu Dhabi, is the first outpatient facility in the Gulf to provide cancer care following US clinical standards. GICC has been accredited by the Joint Commission International, which has evaluated this ambulatory care organisation and found it meeting the international health care quality standards for patient care and management. Its services include cancer diagnosis with PET CT (the first operating centre in the UAE), Hematology — Oncology and Radiation Oncology offering the latest techniques and equipment in this ever-evolving medical specialty.
The centre’s building is spread over 4,000 square metres and run by highly qualified staff and management professionals from the US and Europe. GICC’s vision is to lead as the oncology healthcare provider for cancer treatment in the UAE and Gulf, setting a new standard of outstanding care and exemplary patient service. Its mission has been to provide a compassionate setting for patients and their families while offering state-of-the-art cancer treatment. It believes in the dignity of all patients living with cancer and respects their physical, emotional and spiritual needs.
GICC’s vision is to lead as the oncology healthcare provider for cancer treatment in the UAE and Gulf, setting a new standard of outstanding care and exemplary patient service
Patients contacting GICC can discover the difference its quality of care and leading innovations can have in the fight against cancer.
Specialty Hospital
Pioneer private teaching hospital Specialty Hospital is a centre of excellence not only at the national level but also globally The Specialty Hospital in AmmanJordan is a pioneer private teaching hospital in the region, delivering a full range of high-quality diagnostic and therapeutic services using stateof-the art medical technology. Since the hospital was established, it has given a lot of attention to the quality of its services and the safety of patients. Being certified by all the available national and international accreditations, excellence awards and ISO — including but not limited to: the Joint Commission International Accreditation (JCI), the Healthcare Accreditation Council HCAC, King Abdullah Award for Excellence, ISO 14001, ISO 18001 OHSAS, ISO 9001:2008, ISO 15189, HACCP, MECCA award — the Specialty Hospital has become the most
awarded and accredited hospital in the region, which in turn increased the quality of care and led the hospital to be a destination of choice for international patients. Medical tourists from the region, Europe, USA
and Canada, constitute 50 per cent of the number of patients treated at the Specialty Hospital, making the hospital an excellence centre not only at the national level but also globally.
Joint commission International
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Al Noor Hospital firmly believes that high quality and accessible healthcare are a fundamental element of any society that strives to improve its overall quality of life
Dubai’s Medcare Hospital
Greater range of health-care services Dubai’s Medcare Hospital aims to help the local community by increasing awareness about illness and injury prevention
Dr Kassem Alom, Managing Director of Al Noor Hospital with Derick
AL NOOR HOSPITALS GROUP
Improving the quality of life Al Noor Hospital is committed to a continuing process of improvement in all areas of the hospital’s activities, the efficient use of resources, and the development of education and training Al Noor Hospital is a well-established healthcare operation and management company based in Abu Dhabi. It owns and operates Al Noor Hospital that was established in 1985 and has developed into a leading private hospital in the emirate of Abu Dhabi. Al Noor Hospital specialises in Healthcare Management and provides expertise to clients in many areas. In particular, the company has extensive experience in the management and operation of acute hospitals and the provision of consultancy services in all areas of healthcare activity. The company has strong and active links with affiliates in United Kingdom’s National Health Service and the Health Authority Abu Dhabi in addition to a number of international health institutions. The company is committed to a continuing process of improvement in all areas of the hospital’s activities, the efficient use of resources, and the development of education and training. Al Noor Hospital firmly believes that high-quality and accessible healthcare are a fundamental element of any society that strives to improve its overall quality of life. We assembled an experienced international hospital operation team that is qualified to deliver excellent healthcare management and operation services.
In April 2000 Al Noor was awarded the prestigious ISO 2002 Certificate, the first private hospital in Abu Dhabi to achieve this award. In 2002, Al Noor won the International Award for Best Performance. Al Noor has continued to succeed by winning the Shaikh Khalifa Excellence awards in 2003, 2005 and 2007. Most recently the award of JCIA Accreditation for Al Noor Hospital Al Ain City, Al Noor Hospital Khalifa Street and Al Noor Hospital Airport Road, Abu Dhabi. The hospital provides a wide range of inpatient and outpatient medical and surgical services with 24 hours accident and emergency services to the residents of Abu Dhabi and Al Ain City, the other emirates and patients from the other Gulf states. Equipped with the latest, most advanced medical equipment, the hospital remains an inventor, always keen to introduce the latest diagnostic and treatment techniques. Al Noor Hospital moved to a new purpose-designed 100-bedded facility in Khalifa Street in Abu Dhabi in mid-1999. Fully equipped with the latest state-of-the-art equipment Al Noor provides a range of services to the residents of Abu Dhabi: Al Noor Hospital Al Ain City Under the guidance of Shaikh
Sultan bin Zayed Al Nahyan and as directed by Shaikh Mohammed bin Butti Al Hamid, Al Noor Medical Company opened a private hospital in the centre of Al Ain City in November 2005 to serve the local community of nationals and residents. The new facilities at Al Noor Hospital Al Ain City have further enhanced the healthcare environment and private insurance also exists. Al Noor Hospital Airport Road Abu Dhabi Under the guidance of Shaikh Sultan bin Zayed Al Nahyan and as directed by Shaikh Mohammed bin Butti Al Hamid, Al Noor Medical Company began the process of establishing a private hospital on Airport Road Abu Dhabi. The new facilities at Al Noor Hospital Airport Road have further enhanced the healthcare environment with this being the nearest hospital to Al Mafraq Hospital, and additionally being at a half-way distance to the centre of the city of Abu Dhabi. This facility, which opened in 2007, comprises VIP and Royal Suites. New specialised services like renal dialysis are part of the new setup along IVF and oncology. Further information concerning Al Noor Hospital can be obtained by visiting www.alnoorhospital.com
Dr Azad Moopen
Ala Atari
Dubai’s Medcare Hospital looks to be on course for a strong 2012, with its plans to increase its services being successfully realised this year. The Jumeirah-based healthcare institution, which opened in March 2007, will shortly be inaugurating two new establishments. The first of Medcare’s new facilities is a tertiary clinic in the city’s JBR district. The second is a dedicated orthopaedic and spinal hospital on Shaikh Zayed Road. Both will be up and running by the first quarter of the year. Medcare Hospital, the premium arm of the reputed health-care provider DM Healthcare, has built its reputation for firstclass service delivery by setting up centres of excellence in orthopaedics, obstetrics and laparoscopic surgery. Dr Azad Moopen, renowned entrepreneur, philanthropist and Chairman of DM Healthcare and Medcare Hospital, says that one of the institution’s main endeavours is to help the local community by increasing awareness about illness and injury prevention. “We have strived to provide a model of care that complements the region’s healthcare delivery requirements and one that incorporates the diverse culture and social attitudes found here,” Dr Azad Moopen says. “Medcare Hospital also participates in local health-care initiatives to promote awareness on breast cancer, accident pre-
vention, diabetes, obesity and cardiovascular disease.” “Medcare Hospital’s success in delivering the highest-quality medical care has been the driving force for our expansion plans and we are very pleased to offer a greater range of health-care services for our clients this year,” says Ala Atari, CEO, Medcare. “We have been experiencing a strong demand for our services and are working at full in-patient capacity — our new dedicated facilities will allow us to extend our range of professional health-care services to both residents and visitors.” Medcare Hospital was one of the first UAE health-care institutions to receive JCI accreditation, with the accolade being conferred just seven months after its opening. The organisation was also honoured with the Excellence in Surgical Services award at Arab Health 2011.
We have strived to provide a model of care that complements the region’s health-care delivery requirements and one that incorporates the diverse culture and social attitudes found here Dr Azad Moopen
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Joint commission International
RAK HospitaL
Healthcare at its best JCI-accredited RAK Hospital delivers the finest healthcare services catering to the Northern Emirates RAK Hospital provides the best in quality healthcare and has put a smile on many faces. Nawal, for
instance, a mother of eight-yearold Hassan Sultan had rushed her son to many hospitals following
bouts of stomach ache that triggered severe asthmatic attacks but no one could properly diagnose that his appendix was the culprit. The premium healthcare provider, RAK Hospital based in Ras Al Khaimah, caught onto the problem and successfully treated the boy. RAK Hospital, opened in November 2007, is designed to incorporate a comfortable premium stay coupled with sensitive patient handling by its efficient team of doctors. The facility has come to be recognised by its residents as a provider of world-class care. “The healthcare industry is one of the world’s largest and fastest growing industries. Quite literally, the state of a nation’s healthcare is an index of its wellbeing. The rap-
RAK Hospital has been envisioned to provide premium quality healthcare to the local and regional community Raza Siddiqui id pace of development in the UAE over the past few decades has necessitated a closer look at the health services available in the country. Undeniably, with every passing day, the number of people visiting or settling down in the Emirates is increasing, putting tremendous pressure on the existing facilities for healthcare,” said Raza Siddiqui, Executive Director, ETA
Raza Siddiqui
Star Healthcare. The hospital also boasts a robust interpreter to the doctor comparable to the best around the world; which means that at any given time the patient will have someone to assist with the interpretation needs. The staff is proficient not only in English, Arabic and Urdu but also in French, German, Russian, Tagalog, Tamil, Sinha-
lese and Malayalam amongst others. RAK Hospital was awarded the prestigious Joint Commission International (JCI) accreditation within the first year of its operations; an achievement registered to a select group of healthcare service providers globally, and RAK Hospital is the only hospital in the world that holds a JCI accreditation and SLH accreditation simultaneously. “RAK Hospital has been envisioned to provide premium quality healthcare to the local and regional community. Committed to establish a world-class facility, we had already been following most of the requirements as part of corporate culture. We could quickly and adequately meet the standards. The accreditation formally validated all that we stood for,” Siddiqui said. The hospital also received the title of “Best Healing Environment” in 2011 by Hospital Built Awards and Best Hospital Project Award from the Arab Investment Council in 2011. RAK Hospital goes to a great length to ensure that the patient recovery is in the best possible environment and offers a number of facilities. This year the hospital, in conjunction with Swiss Art Gate — a company promoting UAE-Swiss cultural collaborative initiatives, will host an art exhibition for the first time across its premises. “At RAK Hospital we promote a relaxed atmosphere whether it is for the staff or for the patients. I cannot stress enough on the importance of being stress free whether as a patient, attendant or the provider in our business. Initiatives such as these really help in creating the right ambience,” said Dr Arpan David, COO, RAK Hospital. Set in the backdrop of the Jebel Jais mountain range of Ras Al Khaimah, the 140,000 square feet hospital is spread over 200,000 square feet area and boasts of 16 departments and 65 beds. The patients can get treatment for cardiac conditions, diabetes, bone and joint diseases, obesity related disorders, gynaecological conditions, dental, ophthalmology, ear nose throat and paediatric diseases. RAK Hospital is determined to provide tertiary care to the community in critical fields like cardiology, orthopaedics, neurosurgery and laparoscopic surgery and latest services offered are: Cardiac surgery and Interventional Cardiology Centre (in association with Fortis-Escorts Heart Institute, India), Laparoscopic and Bariatric Surgery Centre, Orthopaedics and Traumatology Centre, and Neurosurgery and Spine Centre.
Patients’ rights as stipulated by international standards include the following: • To receive healthcare that respects the cultural, psychosocial, and personal values and beliefs • To choose or reject the treating doctor upon furnishing a genuine reason • To be protected during treatment from any physical, verbal or psychological assault • To know the identity of the physician and team responsible for patients’ care • To have privacy and confidentiality of patients’ medical records maintained at all times • To receive from the healthcare team, in a simple understandable manner (through a translator if needed), comprehensive information about diagnosis, proposed treatment; the reasons for any changes in health status; alternative treatments; probabilities of treatment success or failure; therapy advantages and disadvantages; possible problems related to treatment and the expected results of ignoring the treatment To receive, upon discharge, written discharge notes from nurses including therapeutic plans and instructions that clarify how to take further care of patients’ health, etc