2017 Annual Report & Economic Outlook by Greater Killeen Chamber of Commerce

2017 ANNUAL REPORT & ECONOMIC OUTLOOK

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LETTER FROM THE CHAIR

Growing Together in Changing Times WE LIVE IN A WORLD WHERE INFORMATION MOVES AT THE SPEED OF LIGHT. This paradigm shift requires our chamber to become

Chamber Leadership Chairman of the Board ABDUL SUBHANI Centex Technologies

a one-stop shop for effecting positive change. In pursuit of this goal, we have developed a product and service model unique in the chamber industry. Rather than the typical one-size fits all membership, we create customized, value-based experiences for our investors that meet their specific needs. This allows us to provide value to our investors that is determined by them.

Sector Chair Communications

Addressing the changing times requires walking a fine line between preserving long-term traditions while simultaneously introducing new methods to engage our business community. Here are two examples of what we are doing.

JOHN CRUTCHFIELD, III

Our redesigned website includes expanded content, easier and faster access to more information and new advertising opportunities for our investors. Our results have shown more users are staying longer on the site, and they are viewing more pages. Our staff is now meeting with investors about the powerful advertising opportunities that this new website can deliver to their businesses. Despite the funding cuts that we, and our partners at the Killeen Economic Development Corporation, have recently faced, the Chamber has continued to operate relevant programs in investor services, military relations, business development, public policy, communications, talent development and place design. The designation of Interstate 14 and the arrival of MGC Pure Chemicals America are just two results of some of those programs. Our community is positioned, if we act constructively and collaboratively, to capitalize on the endless opportunities available in this new global economy. With that in mind, our board of directors acted in May to launch 14 Forward: a five-year, investor-funded, proactive approach to supplement the chamber’s regional economic development work. The campaign has three goals.

JAY EARLY Chick-fil-A Killeen

GKCC President/CEO

Guest Contributers HEATHER ASHLEY News Editor, Fort Hood Sentinel

ELKA TORPEY AND ANDREW HOGAN Career Outlook, U.S. Bureau of Labor Statistics

Editor JENNIFER HETZEL

Design LESLEY ROCQUE

First, 14 Forward will grow additional business and investment by 1) Focusing on direct recruitment from industries suited to our community – Information Technology, Transportation, Defense and Business Services 2) Working with TAMUCT to build a research park where emerging technologies can be incubated. Second, 14 Forward will provide resources to leverage our proximity to Fort Hood. This will allow us to expand local defense contracting, grow public-private partnerships and position the installation for maximum growth. Third, 14 Forward will strengthen infrastructure to improve quality of place. We will build a digital highway in our community and region by increasing Internet bandwidth speed averages to 1 gigabyte per second for commercial entities and 500 megabytes per second for residences. Equally important, we want to lead the efficient and effective expansion of Interstate 14 and mentor other communities along the route through our position on the I-14/Gulf Coast Strategic Highway Coalition. 14 Forward is off to a great start under the leadership of our general co-chairs Bill Kliewer and Dr. Brad Buckley, with assistance from a number of other volunteers. As your chairman, I am proud to work with our board of directors and outstanding staff to empower our members. We are committed to your success, and we hope you will continue to work with us and invest in us. Together, we can embrace these changing times and grow stronger. Thank you for your support. 

Printing INTEG

For more information on the Killeen area or the Killeen Chamber of Commerce, please visit the following websites: KilleenChamber.com KilleenTexas.gov Facebook.com/ KilleenChamber For Advertising, Contact NICHOLE ANDERSON, nichole@killeenchamber.com © 2017 Greater Killeen Chamber of Commerce

AUTHOR 1 Santa Fe Plaza, P.O. Box 548 Killeen, Texas 76540

Title,Company

ABDUL SUBHANI Chair, Greater Killeen Chamber of Commerce 2

GREATER KILLEEN BUSINESS QUARTERLY

MAIN (254) 526-9551 FAX (254) 526-6090

Contents SPECIAL FEATURES

MESSAGE FROM THE CHAIRMAN These Changing Times

04 06

PUBLIC POLICY

Funding Public Higher Education in Texas: The Continuing Challenge

What guides the day-to-day activities of our chamber.

PLACE DESIGN

MILITARY RELATIONS

BUSINESS SPOTLIGHT

Third Places-What is a Third Place, and Why Is It Important?

ECONOMIC OUTLOOK

2017 AT A GLANCE

A by-the-numbers look at what happened in FY 2016-2017.

CALENDAR OF EVENTS

MEMBER PROFILES

RIBBON CUTTINGS

KILLEEN CHAMBER EVENTS

THE CASE FOR CONFIDENTIALITY IN ECONOMIC DEVELOPMENT

INVESTING IN THE PLACE WHERE FREEDOM GROWS

A 2018-2022 Economic Development Initiative of the Greater Killeen Chamber of Commerce

2017 ANNUAL REPORT

KILLEEN CHAMBER

Why confidentiality is a necessary part of the Economic Development process

Solar and Wind Provide Renewable, Secure Energy to Fort Hood

Toyota of Killeen

2017 ANNUAL BANQUET AWARD WINNERS Recognizing our most distinguished members.

BUSINESS SERVICES A Shiny New Website – and It’s Thriving!

GREATER KILLEEN CHAMBER OF COMMERCE 2017-2018 PLAN OF WORK

WORKING IN A GIG ECONOMY

How gig workers are changing the economy

ON THE COVER Fast Forward The Killeen Chamber is leading the way in local economic development!

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SPECIAL FEATURES | PUBLIC POLICY

Funding Public Higher Education in Texas THE CONTINUING CHALLENGE

DURING THE 85TH LEGISLATIVE SESSION IN TEXAS, PROPOSED GENERAL REVENUE FUNDING FOR PUBLIC HIGHER EDUCATION FOLLOWED AN UNCERTAIN PATHWAY BEFORE FINAL APPROVAL OF THE STATE’S BUDGET, BEGINNING WITH A SENATE PROPOSAL TO ELIMINATE ALL FUNDING THAT WAS NOT FORMULA DRIVEN. Traditionally referred to as Exceptional Item (non-formula) funding for educational projects identified and approved by the Legislature, the proposed elimination of this funding would have reduced Net General Revenue (exclusive of debt service) for public higher education by approximately $800 million (MM). Had it occurred, a cut of that magnitude would have had a debilitating impact on many of the State’s institutions, some faced with absorbing more than a 50% reduction in operating funds from the loss of Net General Revenue. However, as the session moved forward, compromises were ultimately reached between the Senate and the House that reduced potential funding cuts to a maximum of 10%. Seven state institutions managed to gain funding, and six were held harmless at no gain or loss. Twenty-four institutions lost funding, with ten of those losing the 10% maximum. And while Exceptional Item funding was dramatically reduced, approximately $463 million remains in the budgets of the State’s public universities, with no clarity at this time as to whether it too will be eliminated during the next legislative session as the Senate had originally proposed. One of the State’s institutions absorbing a full 10% reduction in Net General Revenue was Texas A&M University–Central Texas (A&M Central Texas) in Killeen. However, its president, Dr. Marc Nigliazzo says the reduction could have been much worse. The original

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budget proposal from the Senate would have eliminated all of his university’s Exceptional Item Funding for Transition ($11.4 MM), Institutional Enhancement ($1 MM), and the development of the East Williamson County Higher Education Center ($1.5 MM) for a total biennial reduction in Net GR of approximately $13.9 MM. After subtracting some modest gains from traditional formula funding, the final reduction would have been approximately $12.7 MM for the biennium, or $6.35 MM per year, for a total Net General Revenue reduction of 47.9%. Fortunately, the final version of the budget bill made much smaller reductions for Transition ($3.6 MM), Institutional Enhancement ($0.27 MM), and the East Williamson County Higher Education Center ($0.70 MM), for a total Net General Revenue reduction of approximately $4.6 MM for the biennium. After again subtracting

SPECIAL FEATURES | PUBLIC POLICY

Texas A&M University–Central Texas campus

ONE OF THE STATE’S INSTITUTIONS ABSORBING A FULL 10% REDUCTION IN NET GENERAL REVENUE WAS TEXAS A&M UNIVERSITY–CENTRAL TEXAS (A&M CENTRAL TEXAS) IN KILLEEN. some modest gains from formula funding, the actual reduction was approximately $3 MM for the biennium, or $1.5 MM per year, for an overall reduction of approximately 10%. Dr. Nigliazzo states that while accommodating that level of budget reduction has been a challenge for A&M Central Texas, the original proposal would have eliminated all Transition Funding that was originally appropriated to build this new university, leaving it with no choice but to dramatically reduce its size and scope. Avoiding this potential budget disaster was due in large part to the commitment made by members of the Texas House, like Representative Scott Cosper, who pushed for a funding compromise with the Senate that would dramatically reduce the negative impact on all public higher education. This budget would have been especially detrimental for promising new universities like A&M Central Texas, depriving them of sufficient time and resources to develop to full potential.

However, Representative Cosper is well aware that the issue of providing adequate funding for public higher education in Texas has not been ultimately resolved. The funding of public higher education in Texas will again become a challenge in the upcoming 86th Legislative Session, requiring the State Legislature to reach agreement not simply on the level of funding, but on the methodology for determining that funding in a consistent manner. The State’s ability to assure a highly educated and competitive workforce may well depend upon that outcome. 

SUMMER GILL Project Manager, Greater Killeen Chamber of Commerce

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BUSINESS SERVICES

A Shiny New Website – and It’s Thriving! HAVING AN ON-LINE PRESENCE IS A MUST FOR ANY BUSINESS IN TODAY’S FASTPACED, INFORMATION-NOW WORLD. At the Greater Killeen Chamber of Commerce, we recognize the need to stay at the forefront of this technology lifeline with a desire to focus not only on what we do, but also showcasing what our business investors have to offer. We recently launched our newly designed website, and while we like the way it looks, we love the way it is performing and the multitude of ways our investors will benefit from this endeavor.

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UNION STATE BANK USBANKTEXAS.NET | 254-953-8181 (HARKER HEIGHTS) 254-634-8181 (KILLEEN) | 254-554-8181 (S. KILLEEN) 10

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“Having an energy surety program to couple with this so we can use it anywhere, at any time is really, really important,” Funk added.

With cyber threats, climate change and recent attacks on power grids in other nations, there is a need for secure, reliable sources of energy. Renewable energy sources are more secure, he said, noting that extreme weather events that knock out electricity are common.

SPECIAL FEATURES | MILITARY RELATIONS

“For too long, we’ve taken it for granted that our installations are safe,” Kidd said. “We need to take steps now to install power generation on our installations, to connect different technologies and secure the micro grid in a way that can provide energy security to those installations.” “Right now, the Army has about 300 megawatts of renewable energy capacity installed on our installations,” Kidd said. “That number is growing.” Fort Hood’s hybrid renewable energy project represents about 7 percent of the Army’s goal to reach a gigawatt of renewable energy by 2025, Air Force Brig. Gen. Martin Chapin, commander, Defense Logistics Agency (Energy), said. “This is part of a larger puzzle when it comes to the Army’s move to clean and renewable, so there is a goal that the Army has set and this represents a significant part of that goal,” he said. The project presents an opportunity to ensure Fort Hood always has reliable energy. “To make sure that it is always available, no matter what is happening, is absolutely critical to us,” Chapin said. The Army is also looking at other options for renewable energy, including working to pair natural gas and solar, tri-fueled engines, secure micro grids and power storage, Chapin added. Fort Hood’s project was a complicated one for the contractor selected to make the idea a reality. Mark Goodwin, president and chief executive officer, Apex Clean Energy, the contractor for the project, said this was the most complex transaction Apex has done. Goodwin’s company worked with the Army, the installation and several partners to secure funding for the project here and in West Texas. The time and investment will pay huge dividends for not only Fort Hood, but also the Army. “They are going to literally save over $100 million over the lifetime of this project,” Goodwin said.

Photo credits: Todd Pruden, Sentinel Editor

Dosa explained the process to the Sentinel last fall.

Texas’ Floyd County was complete in January and was fully operational March 24.

“The way that this arrangement works is, the Army and the U.S. government doesn’t have any up-front investment at all in this project,” Dosa said. “A private company, called Apex Clean Energy, got investors to come up with the money, to invest the money, to build this solar array and to build the wind turbines out in West Texas. They’re going to lease the land, here on Fort Hood from the Army, lease the land out in West Texas, build the infrastructure, own it, operate it and then they’re going to sell the electricity back to Fort Hood over the course of 30 years.”

Phantom Solar electrons began flowing on March 29, but construction on the arrays was complete April 15, according to John Stone, APEX Clean Energy.

Construction on the 21 wind turbines assigned to Fort Hood and located in West

With renewable energy flowing across the installation, Funk said this is a part of being Phantom Ready and Phantom Strong. “This is what it’s about,” the General continued. “This is finding ways to be a power projection platform, to actually project into the future our ability to defend this great nation.”  HEATHER ASHLEY News Editor, Fort Hood Sentinel

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SPECIAL FEATURES | BUSINESS SPOTLIGHT

BUSINESS SPOTLIGHT

TOYOTA OF KILLEEN

Trust. Confidence. Transparency. Community.

AT TOYOTA OF KILLEEN (TOK), WE STRIVE TO DO AUTOMOTIVE DIFFERENTLY! What makes TOK different? It’s our people. We aren’t a ‘transactional’ dealership. Our customer relationships are solid - based on the tenets of honesty, trust and transparency. We genuinely care about our customers and it shows! Most of our employees are involved in local community events, members of local churches, and volunteer at charity events. We’re not only neighbors, we’re family. In the aftermath of Hurricane Harvey, TOK was honored to provide a new Tundra to deliver goods and supplies for first responders and those affected by the storm. Additionally, to support Families in Crisis, Toyota of Killeen partnered with Inspired Designs, a local barber shop and salon, to provide 60 new backpacks for underprivileged children as they prepared to start the new school year. As Mother’s Day weekend came to a close, May 10th saw the start of a new and exciting program at Toyota of Killeen. Unveiled and promoted at the CTC Fashion Show, Women’s Wednesday is becoming THE place to have your vehicle serviced! With a scheduled service appointment between 11 am and 2 pm, women in the community are treated to complimentary manicures, car washes, a lunch of tea sandwiches, fruit and infused lemonade, and cupcakes, as well as discounts on oil changes (for Toyotas only). Our delivery area is transformed into a spa-like lounge where the week’s featured presentation might be on scarf-tying, LuLaRoe fashions, Stella & Dot jewelry,

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maintenance tips and vehicle tidbits, or an opportunity to network with other local business professionals. With Fort Hood just next door, our military roots run deep. Toyota of Killeen currently employs about a dozen retired military personnel. We have contributed and supported the Military Children’s Education Coalition; provided thousands of frozen turkeys to military families; supplied loaner vehicles to military families participating in Operation Vacation; welcomed new soldiers during Hood Howdy; and recently, in conjunction with Gulf States Toyota, we partnered with Operation Stand Down Central Texas in their efforts to provide relief to homeless veterans and their families, because “one homeless veteran is one too many.” Continuing to serve the local community, Toyota of Killeen sponsored Vive Les Arts’ 2017 summer theatre production of Disney’s The Little Mermaid. The production’s twoweek run was kicked off by a ‘meet the cast’ event complete with a bright blue ‘Tundra the Sea’ adorned with festive undersea balloon art, themed gourmet cupcakes provided by local 12-year old entrepreneur Ona Eneli, and two musical numbers performed by the cast. Our dealer principal, Paula Lohse is “MiMi” to four wonderful grandchildren, 2 boys and 2 girls, so whenever there’s an opportunity to bring children into the dealership, Toyota of Killeen goes all out. Children have been treated to cupcakes, juice boxes, character coloring pages, and surprise raffle items. During the holidays, Santa has been known to make a pit-stop at the dealership, sharing

T K

The HEART of TOYOTA of KILLEEN 254.690.5800 4001 East Centex Expy. Killeen www.ToyotaOfKilleen.com 254.690.5800 ToyotaOfKilleen.com

a story or two, and partaking in cookies and hot chocolate. We believe in education. TOK actively contributes to the scholarship fund at Texas A&M – Central Texas. Toyota of Killeen supports Killeen ISD by welcoming new teachers to the area and by participating in the annual StarMaker banquet. An annual contribution is also made to the local YMCA. The team at Toyota of Killeen is committed to providing an honest, friendly and pressure-free car buying and servicing experience. Whether you’re a long-time Toyota aficionado or a recent college graduate making your first vehicle purchase, our friendly and knowledgeable sales associates are with you throughout the buying process – it’s what we do! Because you’re family…we’re family! With an ever-increasing selection of new and pre-owned inventory, you’ll be sure to find the vehicle you’re looking for at Toyota of Killeen…why make the drive anywhere else? We are the heart of Killeen! 

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ANNUAL REPORT

HEREâ&#x20AC;&#x2122;S A LOOK AT WHAT HAPPENED IN FISCAL YEAR 2016-2017! Legislative Tour

SOCIAL MEDIA

Lemonade Day

Facebook @killeenchamber

4,658 LIKES Twitter @killeenchamber

MILITARY RELATIONS

2,268 FOLLOWERS Instagram @killeenchamber LinkedIn.com/company/greaterkilleen-chamber-of-commerce

309 FOLLOWERS

418 FOLLOWERS Meetup.com/Greater-KilleenYoung-Professionals

341 MEMBERS

MEMBERSHIP RIBBON CUTTINGS

CHAMBER NETWORKING & NEWS

84TH ANNUAL MEMBERSHIP BANQUET

GRAND OPENINGS

FLASH NETWORKING

NTC EVENTS

TWO TOURS to the National Training Center in California in partnership with the US Army.

HOOD HOWDY

GROUND BREAKINGS

CHAMBER UPDATE

WORKSHOPS

(to educate Non-profits & Retail business)

9TH ANNUAL FLAVORS OF CENTRAL TEXAS

~40 restaurant vendors set up for 3 hours and served samples to more than 800 people! The second Chopped for Kids competition saw 4 kid chefs partner with CTC Culinary Arts students until there was only one Top Chef Kid left.

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MILITARY RELATIONS COUNCIL LUNCHEONS

20 BUSINESSES were able to reach 1,000 SOLDIERS AND THEIR FAMILIES through the 2 one-day events.

NEW SENIOR COMMAND TEAMS WELCOME

REACHED 120 NEW SENIOR COMMAND TEAM & SPOUSES

SENIOR COMMAND TEAM SOCIAL

130 SENIOR COMMAND SOLDIERS MET LOCAL BUSINESS OWNERS

2017 ANNUAL REPORT

The City of Killeen continued to receive national and statewide attention in 2017 as a great place to live, work and play! FORT HOOD-CENTRAL TEXAS REGION NAMED

GREAT AMERICAN DEFENSE COMMUNITY (Association of Defense Communities)

4TH NATIONALLY

MOST RECESSION-RECOVERED MIDSIZE CITY (WalletHub)

12TH NATIONALLY

CITIES WITH LARGEST DECREASE IN CRIME (FindTheHome)

40TH NATIONALLY TOP 150 CITIES FOR MILLENIALS (Millennial Personal Finance)

Young Professionals Rock the Foundation Casino Night

YOUNG PROFESSIONALS

PUBLIC POLICY PUBLIC POLICY COUNCIL LUNCHEONS

NETWORKING SOCIALS

11 BUSINESS LUNCHEONS

11 PARK CLEAN-UP

3 ROCK THE FOUNDATION RAISED

$11,681.56

for TAMUCT & CTC scholarships, ~ 250 attended.

INTERSTATE 14 & GREAT AMERICAN DEFENSE COMMUNITY CEREMONY

PUBLIC EDUCATION NEW TEACHER’S SHOWCASE

38 LOCAL BUSINESSES were able to reach more than 550 NEW KISD TEACHERS at this 2-day event.

8TH GRADE CAREER DAY 3,000 STUDENTS/ 160 BUSINESS SESSIONS

HIGH SCHOOL CAREER DAY

250-400 REGIONAL HIGH SCHOOL PARTICIPANTS (regional = schools that feed Temple Community College and Central Texas College). Ten ISD’s participate.

NON-PROFIT 5TH ANNUAL NONPROFIT EXPO

in conjunction with KISD Wellness Fair

BUSINESS RESOURCE CENTER FORT HOOD PROCUREMENT CONFERENCE SMALL BUSINESS SATURDAY LEMONADE DAY FT. HOOD TRANSITION ASSISTANCE PROGRAM (TAP) SESSIONS

BUSINESS WORKSHOPS

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2017 ANNUAL REPORT

Plan of Work GREATER KILLEEN CHAMBER OF COMMERCE

2017-2018

THE PLAN OF WORK IS REVIEWED ANNUALLY AND GUIDES THE DAY-TO-DAY ACTIVITIES OF THE GREATER KILLEEN CHAMBER OF COMMERCE. The 2017-2018 Plan of Work was adopted by the Board of Directors on September 19, 2017 and is effective October 1, 2017-September 30, 2018.

FORT HOOD MILITARY RELATIONS SECTOR CHAIR - MG (R) KENDALL COX, WORKFORCE SOLUTIONS OF CENTRAL TEXAS PURPOSE To collaborate with others to ensure that Fort Hood is fully utilized. OBJECTIVE

ORGANIZATIONAL ADVANCEMENT CHAIR ELECT & SECTOR CHAIR MEREDITH VIGUERS, LET US DO THE COOKING PURPOSE Plan for the future of the organization by anticipating representation, structure and resource needs before they occur. OBJECTIVE • Launch the 14 Forward Campaign. • Lead strategic planning. • Chair Governance Activities. • Maintain a formal organization structure. • Develop the staff.

BUSINESS DEVELOPMENT SECTOR CHAIR - CURT GAINES, UNION STATE BANK PURPOSE Focus on programs that will lead to the creation and recruitment of jobs with competitive wages in the service, manufacturing and retail sectors. OBJECTIVE • Create an environment for the growth of new businesses through entrepreneurial endeavors. • Conduct a business recruitment program. • Provide staff support for KEDC. • Provide staff support for KIF.

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• Promote the importance and sustainability of Fort Hood and defense-related industries. Take advantage of opportunities to expand Fort Hood. • Build on the strong relationship between the community and Fort Hood, the U.S. Army and the Department of Defense.

INVESTOR SERVICES SECTOR CHAIR - AMY MILLSAP, MORRIS REAL ESTATE PURPOSE Focus on Investors. Create value for them. OBJECTIVE • Allocate resources to deliver value, as defined by investors, to investors. • Implement a Membership Plan. PURPOSE Enhance our Revenue Stream. Create financial sustainability. OBJECTIVE • Organize an annual banquet/meeting to celebrate accomplishments. • Create new sources of non-dues revenue.

COMMUNICATIONS SECTOR CHAIR - JAY EARLY, CHICK-FIL-A KILLEEN PURPOSE Tell Our Story OBJECTIVE • Implement a comprehensive communications plan. The plan will provide professional, timely, and accurate content in various forms. • Develop, maintain, and promote a meaningful, user-friendly chamber website. • Proactively reach out to the media. • Ensure that there is a formal reporting system in place.

2017 ANNUAL REPORT

PUBLIC POLICY SECTOR CHAIR - PETER BERONIO, BERONIO WEALTH PLANNING SOLUTIONS

2017-2018 BOARD OF DIRECTORS Chairman of the Board Abdul Subhani

PURPOSE Become the voice of business.

Immediate Past Chair

OBJECTIVE • Operate a Public Policy Council to address issues impacting business, transportation, education/workforce, and the military and to grow and nurture appropriate relationships to build trust.

ice Chair / Sector Chair, Meredith Viguers V Organizational Advancement

PURPOSE Create legislative support for the successful implementation of each of our priorities OBJECTIVE • Cause members to become active on issues affecting business at the state and federal levels.

PURPOSE Reach Out in Killeen and Bell County

OBJECTIVE • Think regionally. Act locally. Collaborate with others outside the community to focus on opportunities and challenges.

TALENT DEVELOPMENT & PLACE DESIGN SECTOR CHAIR - AMY BAWCOM, CENTRAL TEXAS COLLEGE PURPOSE Cause business to collaborate with educational institutions to improve the student product and support schools. OBJECTIVE • Collaborate and support efforts to implement business-education partnership with educational institutions.

Sector Chair, Amy Millsap Investor Services

Sector Chair, Business Development

Sonja Havens

Curt Gaines

Sector Chair, MG (R) Kendall Cox Military Relations Sector Chair, Public Policy

Peter Beronio

Sector Chair, Amy Bawcom Talent Development & Place Design Sector Chair, Communications

Jay Early

Treasurer

Becky Holcomb

Director

Dr. Umad Ahmad

Director Dr. John Craft

Director Jared Foster

Director Meredith Kliewer-Spears

Director

Michael Linnemann

PURPOSE Develop and engage Young Professionals.

Director Tyrone McLaurin

OBJECTIVE • Work with the GKYP Executive Committee to develop a unique and need satisfying program of work and activities.

Director

PURPOSE Develop community leaders for the future.

Director

Cristina Purser-King

OBJECTIVE • Operate Leadership Killeen to enhance the skills of future community and business leaders to provide value to participants and sponsors.

Director

Sandra Skinner

Ex-Officio

Bob Crouch

Ex-Officio

David Mitchell

PURPOSE Work with stakeholders to proactively create a sense of place attractive to creative, innovative talent.

Ex-Officio

Kathie Mulheron

OBJECTIVE • Develop and implement a work plan to 1. Launch and sustain a mural program; and, 2. Advise the city staff in developing a Comprehensive Plan, especially the chapter on Economic Development. 

Johnny Mojica Dr.

Director Russell Porter

Ex-Officio Ron Olson Ex-Officio Col. Henry Perry

Ex-Officio

Jose Segarra Col. (R) Keith Sledd Ashley Whitworth

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2017 ANNUAL REPORT

8 4th An n ual M e m b e r s h i p Ban q u

Award Winners

Roy J. Smith Winner Eula Beck

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2017 ANNUAL REPORT

THE GREATER KILLEEN CHAMBER OF COMMERCE ANNUAL MEMBERSHIP BANQUET IS HELD EACH FALL to recognize chamber members who have made significant contributions to the Chamber and the community. The 84th annual banquet was September 21, 2017 at the Killeen Civic and Conference Center. The following award winners were recognized:

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Roy J. Smith Award EULA “SIS” BECK UNION STATE BANK The Roy J. Smith Award is given for outstanding community leadership. Leadership by extraordinary people is a part of every thriving community. Our community was blessed with the leadership efforts and outstanding contributions of the late Roy J. Smith. This award has been named in his honor and is given to an individual for their lifelong commitment to improving the Central Texas area.

Large Business of the Year CARLSON LAW FIRM Keynote Speaker TAMU Chancellor John Sharp

The Large Business of the Year Award is given to a Killeen area business with more than 50 employees. This business should have a sustained positive impact on the area and the Greater Killeen Chamber of Commerce. The awardee will have displayed a spirit of teamwork, be active in projects benefitting the Chamber and greater Killeen area, and support the mission and values of the Chamber.

Small Business of the Year LINNEMANN REALTY This award is earned by a Chamber member business with fewer than 50 employees and who has contributed greatly to programs and events benefitting the Chamber and the community.

Public Education Council Individual of the Year LOVIE DUNN CENTRAL TEXAS COLLEGE The Public Education Council Individual of the Year award is given to an individual who has participated in Public Education Council sponsored events and supports community education activities. This commitment to excellence and demonstrated leadership is an inspiration to others.

Public Education Council Business of the Year CENTRAL TEXAS COLLEGE The Public Education Council Business of the Year award is given to a member in good standing with the Greater Killeen Chamber of Commerce that has actively participated in Public Education Council events, supports community education activities, and allows employees to volunteer time at educational events.

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2017 ANNUAL REPORT

Welcome Council Member of the Year KELLY BROWN FIRST NATIONAL BANK TEXAS The Welcome Council was created to match experienced Chamber members with new members. The Welcome Council Member of the Year award is given to a Welcome Council volunteer who has shown exceptional initiative and dedication to the organization. This individual has actively participated in Welcome Council events, mentored new Chamber members and served as a model representative of the Chamber.

Non-Profit of the Year GRACE CHRISTIAN CENTER The Non-Profit Council was formed to bring like-minded organizations together to learn more about transparency and governance in this changing world, and to figure out new ways to work together to serve the community. The Non-Profit of the Year is given to a not-for-profit member that has a positive impact on the area and the Greater Killeen Chamber of Commerce. This organization has shown a history of proven impact and dedication to serving the communityâ&#x20AC;&#x2122;s needs.

Young Professional of the Year ASHLEY WHITWORTH FIRST TEXAS BANK The Greater Killeen Young Professionals was formed to give young professionals access to events and programs that would allow them to grow professionally and help grow the community. The Young Professional of the Year should exhibit dedication and service toward the Greater Killeen Young Professionals, be an example of the qualities the organization stands for, and be a member in good standing or an immediate past member. ď Ź

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ECONOMIC DEVELOPMENT

The Case for Confidentiality in Economic Development JOHN CRUTCHFIELD III President & CEO, Greater Killeen Chamber of Commerce

THREE PEOPLE CAN KEEP A SECRET IF TWO OF THEM ARE DEAD. BENJAMIN FRANKLIN

SPONSORED BY

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A RECURRING QUESTION ASKED OF THOSE OF US WHO WORK IN ECONOMIC DEVELOPMENT (ED) IS WHY WE DO NOT TALK ABOUT THE PROJECTS ON WHICH WE ARE WORKING. The question typically arises a lot from those not involved in the process, especially from the media. They label this behavior as secret. We label it as working in confidentiality, a necessary part of the economic development process. There are a number of reasons for this behavior that I will explain in this article.

ECONOMIC OUTLOOK

ED projects involve capital investment. That investment is important. From the company perspective, it provides additional capacity in the form of new products and services that can be offered to existing and new customers. From the community perspective, the investment means new economic growth in the form of new jobs and payrolls, increased demand for services in the community, and additional tax revenues. These projects come to an economic development organization as leads, or prospects. They are hard to come by and very competitive, as many communities pursue them.

Projects that wind up locating in a community consist of two phases. Phase One begins with identification of the lead and concludes with execution of an agreement by both parties. This phase must be conducted in a confidential environment, as much information is exchanged between the parties. It consists of a good deal of benefit/cost analysis, and negotiations on company/community obligations based on this analysis. It is not out of the ordinary for Phase One to take months and, in some cases, depending on the project, years.

Phase Two begins after the agreement has been executed by both parties. This phase has no confidentiality requirement. There are three reasons for confidentially in Phase One. The first reason is driven by the company. These companies operate in the private sector and in a competitive market. It is often the case that they do not want their competition to know their expansion plans. In some cases, we are required to sign a Non-Disclosure or Confidentially Agreement. The second reason is driven by the community. I mentioned that leads on these projects are hard to come by and many communities pursue them. It is normal that companies with projects will have several states and, in some cases, literally hundreds of communities under evaluation. Every community is trying to put their best foot forward. It is very much a process of elimination. The odds are against the community, so the community’s goal is to stay on the list for consideration until there is no one else on the list. There is no advantage to a community letting other communities know it is under consideration. There is no reason to give the company a reason to eliminate a community from consideration due to something a

community member says in public. The third reason is driven by both the company and the community. When word seeps out early, before all the details have been agreed to, what I call the “Deep Pocket Syndrome” kicks in. When it is discovered that a new company might be coming to town, real or imagined, things start to get more expensive and take longer. Anyone engaged in economic development has either experienced or witnessed this. There is no more effective way to lose a project. Here is a recent example. For a number of years, the Killeen Economic Development Corporation worked with a developer on a retail project at the intersection of 38th Street and Rancier. The developer was one with whom we had worked before on successful projects in this community. The location is in a part of our community characterized by declined property value, no recent significant investment and a demand for more retail service. This developer believed, because of past success, that he could attract a critical anchor tenant to the project. It was our job to help the developer acquire property for the project. We were able to do so successfully. Those who sold their property did well. After the property was acquired, the developer spent hundreds of thousands of dollars planning the project. All of this was done at the complete risk of the developer. The last planning phase of the project was to complete a traffic flow plan. The traffic plan called for the installation of a new signal light and turn lanes. While nothing required the developer to do so, he decide to offer to improve the entrance to the neighbor’s property in the vicinity of the development as a goodwill gesture. The work would require a construction easement from the neighbor to relieve the developer from liability since a portion of the neighbor’s entrance was on private property. While discussions of the easement were underway, the name of a possible anchor tenant leaked out. In addition to an improved entrance, neighbors began to demand new entrances, longer turning lanes and improvements to public streets. Potential anchor tenants had no obligation to the project at this point. Faced with demanding neighbors, rising costs and slowed negotiations, potential anchor tenants pulled out. It is now likely that the property will never be developed. The developer is out millions of dollars, much of which he is unlikely to recover. Sadly, the community is out hundreds of jobs, lost tax revenues and badly needed retail services. This is the predictable result if confidentiality is not maintained. Every economic development organization of which I am aware in the U.S. observes the practice of keeping their projects confidential. The failure to do so means everybody loses. 

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ECONOMIC OUTLOOK

Investing in the Place Where Freedom Grows DR. BRAD BUCKLEY 14 Forward General Co-Chair, Killeen Veterinary Clinic

BILL KLIEWER 14 Forward General Co-Chair, Bigham Kliewer Chapman & Watts

A 2018-2022 Economic Development Initiative of the Greater Killeen Chamber of Commerce EARLIER THIS FALL, CIVIC AND BUSINESS LEADERS (BOTH CURRENT AND FORMER) FROM THE CITY OF KILLEEN, THE GREATER KILLEEN CHAMBER OF COMMERCE (GKCC), AND THE KILLEEN ECONOMIC DEVELOPMENT CORPORATION (KEDC) GATHERED TOGETHER in the middle of an empty field on the corner of Roy J. Smith drive to celebrate a significant announcement for the region - the location of a new manufacturing company in the Killeen Industrial Park. This group served as host to a delegation of Japanese business leaders from Mitsubishi Gas and Chemical Company (MGC) to officially break ground on their new 22,000 ft2 $30 million chemical facility. What an opportunity for this community! The KEDC and its leaders have laid the framework for a new industrial cluster to support Austin’s tech industry, recruited a multinational business, and exhibited Killeen’s ability to compete on a national scale for new economic development projects.

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ECONOMIC OUTLOOK

Now, this isn’t the first time the KEDC has recruited a major industry, nor is it the largest, but MGC’s decision to build their second plant in the United States in the City of Killeen comes at a pivotal time: • A time where our community has experienced unprecedented population growth, despite a decline in its largest economic asset (Fort Hood); • A time where our local higher education institutions - both new and old - have gained recognition on a national stage; and • A time where decades of hard work have come to fruition via the designation of a new interstate with far-reaching economic and military value implications. Greater Killeen, Fort Hood, Bell County, and Central Texas are primed and ready to move forward. Now is the time to aggressively pursue new economic development opportunities for our region, leverage our community’s assets, bridge its gaps, and fortify its institutions. It is for these reasons, and many more, that we are pleased to introduce you to 14 Forward, a 2018-2022 strategic economic development initiative of the Greater Killeen Chamber of Commerce.

14 FORWARD REPRESENTS A NEW COLLABORATIVE, PROACTIVE, AND PRIVATE SECTOR DRIVEN APPROACH TO REGIONAL ECONOMIC DEVELOPMENT.

14 Forward represents a new collaborative, proactive, and private sector driven approach to regional economic development. Leaders of the GKCC and its strategic partners have established 3 goals for 14 Forward designed to address regional challenges and capitalize on strengths and opportunities to drive economic and community growth.

GOAL 1:

GROW BUSINESS AND INVESTMENT

ACTION: The Chamber will collaborate with regional partners/ stakeholders and focus on programs that will lead to the creation of competitive wage jobs in the service, manufacturing and retail sectors, including jobs that will benefit low-to-moderate income individuals. STRATEGIES/OUTCOMES: • Conduct an aggressive business recruitment program designed to create a total of 2,275 jobs in the following industrial clusters over the next five years: Defense, Information Technologies, Transportation and Logistics, and Business Services. • Capitalize on the Economic Development potential of Texas A&M University-Central Texas by: -- Aligning university research with regional economic development priorities. -- Incubating emerging technologies in the fields of alternative energy, cyber security, and healthcare. -- Developing a research park on the TAMUCT campus to foster emerging industry development and promote defense industry clusters. • Expand the Chamber’s ability to conduct research, collect, analyze, and disseminate data.

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ECONOMIC OUTLOOK

THE ECONOMIC IMPACT OF THE 14 FORWARD STRATEGIC INITIATIVE 2018-2022 The 14 Forward strategic economic development initiative is a roadmap for the Greater Killeen Chamber of Commerce to generate employment growth in four target industry clusters over a five-year period through recruitment and expansion efforts.

2,275 DIRECT JOBS

ANNUAL EXPENDITURES BY CATEGORY

15% Business Services 16% Defense Industries

8% Healthcare 14% Food & Alcoholic Beverages

9% Information Technology 24% Transportation/Logistics

32% Housing

For each one direct job added, .77 spin-off jobs will be created locally

28% Other

18% Transportation

$253.9 Million

11% Personal Insurance & Pensions

ANNUAL EARNINGS IMPACT

10% Entertainment 3% Apparel

$224.8

$213.8

2% Education

$36.4

MILLION

Disposable Personal Income

Personal Consumption Expenditures

Deposits Potential for Area Financial Institutions

1% Personal Care Products & Services 1% Miscellaneous

4,025 JOBS TOTAL BY 2022 4,025 Total Jobs 2,275 Direct Jobs 1,750 Indirect & Induced Jobs

GOAL 2:

PROMOTE FORT HOOD ACTION: GKCC and the Heart of Texas Defense Alliance (HOTDA), acting in close partnership, will work to promote Fort Hood while capitalizing on it as an economic and community asset. The Chamber will strengthen its dedication to the region’s economic engine (Fort Hood) by investing in an additional staff member for the Heart of Texas Defense Alliance. This individual will provide support to the Executive Director in his implementation of HOTDA’s existing

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strategies and will aide in the implementation of a number of new strategies designed to (1) strengthen regional collaboration, (2) protect and grow Fort Hood’s military value, and (3) proactively prepare for the execution of Base Realignment and Closure (BRAC) activities. STRATEGIES/OUTCOMES: • Develop strategic “closed” business cases designed to enhance the military and economic value of Fort Hood through the attraction and expansion of new and existing Department of Defense (DoD) missions. • Promote Public-Public and Public-

Private Partnerships by serving as a convener and catalyst for organizations such as the Greater Killeen Chamber of Commerce’s Defense Contractors Council and the Fort Hood Regional Health Planning Organization. • Secure funding from the Office of Economic Adjustment, Office of Economic Development and other state or federal agencies for programs and projects that are designed to strengthen the military value and economic impact of Fort Hood, and to prepare the region for the economic consequences of a future BRAC round.

ECONOMIC OUTLOOK

GOAL 3:

STRENGTHEN INFRASTRUCTURE TO IMPROVE QUALITY OF PLACE

ACTION: The Chamber will work to upgrade local infrastructure in order to improve access to current and emerging technology for businesses and residents/ families and to strengthen the region’s competitive advantage in the new information based economy. STRATEGIES/OUTCOMES: • Increase bandwidth (internet speed) averages in the community to a gigabyte for commercial entities and 500 Mbps for residential entities by: -- Mapping existing internet infrastructure in the region and identifying gaps; -- Identifying cost-effective solutions and funding sources to improve existing and install new internet infrastructure; and -- Recruiting new internet service providers to the community. • Continuing to support the Chamber’s role as the fiscal agent of the Gulf Coast Strategic Highway Coalition - a regional organization charged with leading expansion of Interstate 14 - and mentor communities within the corridor to ensure their ability to promptly and efficiently secure the official interstate designation. Earlier this summer - after completing a funding feasibility study to test to community’s support for this new approach to collaborative economic development the Chamber board voted to move forward with a campaign to fund 14 Forward. As the General Co-Chairs of this business community driven initiative, we are pleased to report that the 14 Forward Campaign has experienced remarkable progress to date, but our task is not complete. To achieve success, all businesses and stakeholders with an interest in the region’s prosperity must step forward, engage in this initiative, and exercise financial leadership by investing in it. 

WHERE FREEDOM GROWS

On November 30, 2017, General Co-Chairs Bill Kliewer and Dr. Brad Buckley announced the public kickoff of the 14 Forward Campaign at Central Texas College. To date (12/15/17), more than $1.5 million in investments have been made to 14 Forward from 36 regional business and community leaders. Thanks to the leadership of these investors we are almost ready to make 14 Forward a reality for this region, but we will need the support of all stakeholders to cross the $2 million 14 Forward Campaign goal. BKCW / Patriot Buick GMC

Killeen Power Sports

First National Bank Texas

Let Us Do the Cooking

Grace Christian Center

Morris Real Estate

The Furniture Zone/ Ashley Homestore

Dodge Country/ Freedom Chrysler Jeep

Metroplex Health System

Lott Vernon & Company P.C., C.P.A.s

Killeen Veterinary Clinic Texas Charity Bingo

Union State Bank

Unite Private Networks

Cloud Real Estate

Emmons Commercial

Corbin & Associates

Toyota of Killeen

Linnemann Realty

Solution One Industries

Big Chief Distributing Company

Extraco Banks Fort Hood Area Association of Realtors Greater Central Texas Federal Credit Union Beronio Wealth Planning Solutions Diane Connell Wallace and Emmadell Vernon Centex Technologies

A+ Federal Credit Union Representative Scott Cosper POWER 10 Lindley, Wiley & Duskie Craig and Karen Langford Dr. and Mrs. Umad Ahmad Chick-fil-A Killeen Central Texas College

Visit 14forwardcentex.com to find out how you can help make this vision for economic growth a reality!

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ECONOMIC OUTLOOK

gig economy WORKING IN A ELKA TORPEY AND ANDREW HOGAN Career Outlook, U.S. Bureau of Labor Statistics

RYAN HEENAN WORKS WHENEVER, WHEREVER. He’s a songwriter who sells customized jingles and videos online to clients worldwide. “It’s really a dream come true,” says Heenan. “It gives me the freedom to set my own hours. And I can do what I do anywhere there’s an Internet connection.”

Heenan is one of many people in the socalled gig economy. But there is no official definition of the “gig economy”—or, for that matter, a gig. For purposes of this article, a gig describes a single project or task for which a worker is hired, often through a digital marketplace, to work on demand.

Keep reading to learn what gigs are all about and how some workers are taking a gig approach to earning money. You’ll gain insight into the pros and cons of gig work, along with suggestions for getting started.

Some gigs are a type of short-term job, and some workers pursue gigs as a selfemployment option; those concepts aren’t new. However, companies connecting workers with these jobs through websites or mobile applications (more commonly known as apps) is a more recent development.

Gig workers are spread among diverse occupation groups and are not easily identified in surveys of employment and earnings. But they are similar in the way they earn money.

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THE GIG WORKFORCE

These workers often get individual gigs using a website or mobile app that helps to match them with customers. Some gigs may be very

brief, such as answering a 5-minute survey. Others are much longer but still of limited duration, such as an 18-month database management project. When one gig is over, workers who earn a steady income this way must find another. And sometimes, that means juggling multiple jobs at once. For example, TyKecia Hayes is a freelance filmmaker in Los Angeles, California. When she’s between filmmaking projects, Hayes picks up gigs that include working as a personal assistant, helping people move, and making deliveries. “I’m able to work when I need money and take off when I need to,” she says. “That’s the beauty of it.”

ECONOMIC OUTLOOK

SOME GIGS ARE A TYPE OF SHORT-TERM JOB, AND SOME WORKERS PURSUE GIGS AS A SELF-EMPLOYMENT OPTION; THOSE CONCEPTS AREN’T NEW. COUNTING GIG WORKERS You may have heard a lot of buzz about growth in the gig economy. But government data sources have difficulty counting how many gig workers there are. Among the sources that may shed light on this topic are

data from the U.S. Bureau of Labor Statistics (BLS) and the U.S. Census Bureau. BLS data. Gig workers could be in contingent or alternative employment arrangements, or both, as measured by BLS. Contingent workers are those who don’t have

CHART 1.

NON-EMPLOYER BUSINESS GROWTH, BY INDUSTRY. 2003-13*

Administrative and support and waste management and remediation services

Professional, scientific and technical services

Census data. Nonemployer statistics data, created by the Census Bureau from tax data provided by the Internal Revenue Service (IRS), offer another possible look at what’s been happening in the gig economy. Many gig workers fit the Census definition of a nonemployer: in most cases, a selfemployed individual operating a very small, unincorporated business with no paid employees.

Health care and social assistance

Real estate and rental and leasing

Arts, entertainment and recreation

Transportation & warehousing

200k

400k

The data BLS has for these types of workers are about a decade old. In 2005, contingent workers accounted for roughly 2 to 4 percent of all workers. About 7 percent of workers were independent contractors, the most common alternative employment arrangement, in that year. Other, more recent, data from BLS likely reflect a lot of gig work, but these workers are not broken out separately. For example, gig workers may be included in counts of workers who are part-time, self-employed, or hold multiple jobs. But these counts also include workers who are not part of the gig workforce.

Other services*

an implicit or explicit contract for longterm employment. Alternative employment arrangements include independent contractors (also called freelancers or independent consultants), on-call workers, and workers provided by temporary help agencies or contract firms.

600k

800k

NUMERIC CHANGE IN NON-EMPLOYERS

1mil

Between 2003 and 2013, all industry sectors experienced growth in nonemployer businesses. The “other services” sector gained nearly 1 million nonemployer businesses during that time, the most of any sector. (See chart 1.) Many of the occupations in this sector involve on-demand services, such as petsitting and appliance repair, making them well suited to gig employment. (See chart 1)

* This industry sector includes repair and maintenance; personal and laundry services; and religious, grant making, civic, professional, and similar organizations. Note: Most non-employers are self-employed individuals operating unincorporated businesses (known as sole proprietorships), which may or may not be the owner’s principal source of income. Data for 2003 use the 2002 North American Industry Classification System (NAICS), and data for 2013 use the 2012 NAICS; data are not strictly compatible but are comparable for purposes of showing general change. For more information about the Non-employer Statistics program, including methodology and changes that could affect comparability over time, see www.census.gov/econ/nonemployer. Source: 2003-13 Nonemployer Statistics, U.S. Census Bureau.

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ECONOMIC OUTLOOK

ANY OCCUPATION IN WHICH WORKERS MAY BE HIRED FOR ONDEMAND JOBS HAS THE POTENTIAL FOR GIG EMPLOYMENT.

OCCUPATIONS FOR GIG EMPLOYMENT Gigs are more likely in some occupations than in others. Work that involves a single task, such as writing a business plan, lends itself well to this type of arrangement. Any occupation in which workers may be hired for on-demand jobs has the potential for gig employment. The BLS Occupational Outlook Handbook (OOH) covers about 83 percent of the jobs in the U.S. economy. Its 329 detailed profiles of

occupations are sorted by group. This section highlights some of those groups in which gig work may be increasingly relevant, giving examples of occupations in each. Arts and design. Many occupations in this group, including musicians, graphic designers, and craft and fine artists, offer specific one-time services or customized products, which makes them good candidates for gig work. Computer and information technology. Web developers, software developers, and

computer programmers are among the occupations in this group in which workers might be hired to complete a single job, such as to create a small-business website or a new type of software. Construction and extraction. Carpenters, painters, and other construction workers frequently take on individual projects of short duration, a hallmark of gig jobs. Media and communications. The services of technical writers, interpreters and translators, photographers, and others in this group are often project-based and easy to deliver electronically, fueling a market for gig workers. Transportation and material moving. Ridesharing apps have helped to create opportunities for workers who provide transportation to passengers as needed, and on-demand shopping services have led to gig jobs for delivery drivers.

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EXTENDED ACADEMIC PROGRAMS

ECONOMIC OUTLOOK

getting gigs There are different ways to get started in the gig economy. Identify what you do well and what you might enjoy doing. Then, search for opportunities while keeping in mind some practical matters.

Create your niche Think about the types of services you might be able to offer. What skills, experience, or other assets do you have that you can share? Consider that some gigs are for general tasks and others require a specific skillset.

LEARN FROM OTHERS. When you have an idea of the type of work you’d like to do, talk to people who are already doing it. Or browse blogs or other resources to learn from the experiences of others. Scoping out the market for your services will help you determine how much to charge—or even whether you should pursue your plan. “Start to get a feel for the value of your work,” says Orlando Rivera, who does general handiwork and construction, among other tasks, in Brooklyn, New York. Ford learned a lot by looking at the profiles of others who were doing the types of tasks she wanted to do: nonfiction writing, translation, and business consulting.

STAND OUT. Figure out ways to differentiate yourself from other workers, such as by offering a service that is unique or in high demand. You might want to consider becoming selfemployed as a way to fill that niche. As mentioned previously, gig workers may be counted among workers who are self-employed. Some industries are projected to have more growth than others in the number of self-employed jobs over the 2014–24 decade. For example, home health care services is projected to grow rapidly and add many self-employed jobs over the decade.

help connect them with jobs. But others find work off platform (such as through networking). Still others get gigs from both sources.

SIGN UP. Applying to work with a gig platform may involve providing information about yourself and your services. If you create a profile, be sure it’s professional and complete. But, Walter cautions, consider taking gigs on the side until you’re sure you like working this way. “All these places make it so easy to just jump in and start doing something,” he says. “Get signed up and try it. But don’t quit your day job.”

GIVE IT TIME. Expect that it will take time to learn what works, and what doesn’t, when pursuing gigs. It may take a few tries before you figure out which keywords to use when searching for jobs, for example. And even then, it could take months to get gigs regularly. Anderson started out doing graphic design gigs as a hobby for about a year, eventually building up to 10 to 15 hours per week of supplemental income. “Don’t think you’re going to make a fortune overnight,” she says.

you may be able to find jobs without the help of an intermediary. Many gig platforms take a cut of the money paid for services, so your work may be more profitable if you find jobs yourself.

MANAGE MONEY. Even if you’re patient about making money, you should have a backup plan: figure out what you’ll do for income if you don’t get enough gig work to pay the bills. You might want to work a more traditional job, in addition to doing gigs, at least at first.

To get gigs off platform, you might advertise your services by distributing flyers or posting on a website. You might also try to drum up business by connecting through community associations or your local chamber of commerce.

Managing finances is an important part of making gig arrangements viable. As a gig worker, you’ll need to keep track of the money you earn. You should also set aside some of your income for other purposes, such as an emergency fund for unplanned expenses.

BUILD YOUR BASE. Regardless of how you get gigs, referrals and positive feedback from clients are key. If you build a reputation for quality work, people may be more likely to seek you out for future gigs.

BE ADAPTABLE. Not every gig is a good fit, and it’s okay to trust your instincts. “If it doesn’t feel right,” says Ford, “let it go.” Gig workers also advise changing tactics when what you’re doing isn’t going well.

In fact, successful gig workers often say that many of their jobs are from repeat business. “Treat every task as an opportunity to perform your best,” says Rivera, “and have fun while you’re at it.”

To stay competitive in the gig economy, be prepared to keep learning. For example, Anderson takes advantage of free graphic design tutorials whenever they’re offered, keeping her skills current to grow her business over time. “The more I do graphic design, the more I love it,” she says of her gig work. “I genuinely want to do this and make it a career.” 

CONSIDER OFF-PLATFORM WORK. With some types of work,

Find opportunities

Be realistic

Many gig workers use a platform (usually a thirdparty company that has a website or an app) to

Deciding to take a gig approach to earning money requires patience, budgeting, and adaptability.

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KILLEEN CHAMBER | CALENDAR OF EVENTS

Calendar of Events

January

February

March

April

1 MONDAY

1 THURSDAY

5 THURSDAY

4 THURSDAY

2 FRIDAY

15 THURSDAY

13 FRIDAY

Chamber Closed for New Year’s Day

Young Professionals Monthly Social

15 MONDAY

Young Professionals Monthly Social

Hood Howdy

Third Thursday Mixer

7 WEDNESDAY

15 THURSDAY

Young Professionals Monthly Social

Young Professionals Rock the Foundation Casino Night

Chamber Closed for MLK Day

Chamber Networking and News

Young Professionals Monthly Business Luncheon

19 THURSDAY

18 THURSDAY

15 THURSDAY

28 WEDNESDAY

Third Thursday Mixer

Flash Networking

19 THURSDAY

15 THURSDAY

30 FRIDAY

Third Thursday Mixer

18 THURSDAY

Young Professionals Monthly Business Luncheon

24 WEDNESDAY

Young Professionals Monthly Business Luncheon

Chamber Closed for Good Friday

Third Thursday Mixer

Young Professionals Monthly Business Luncheon

25 WEDNESDAY Flash Networking

19 MONDAY

Flash Networking

Chamber Closed for President’s Day

30 TUESDAY

MRC Luncheon-OTC Update

28 WEDNESDAY Flash Networking

Stay tuned for upcoming events: LEADERCAST MAY 4, 2018

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The Greater Killeen Chamber of Commerce provides vision, leadership and support to business and community leaders to create economic prosperity. Join Today! killeenchamber.com | 254-526-9551 | info@killeenchamber.com

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KILLEEN CHAMBER | MEMBERSHIP PROFILE

MEMBER PROFILE

EMANCIPET

HAVING SERVED THE CITY OF KILLEEN WITH A MOBILE CLINIC SINCE 2012, EMANCIPET KILLEEN OPENED IN 2014 IN A 48-FOOT GOOSENECK TRAILER ON THE PROPERTY OF THE UNITED WAY OF THE GREATER FORT HOOD AREA. In 2015, based on demand and building on its success, Emancipet Killeen moved from its gooseneck trailer location to a new brick-and-mortar location at 204 W. Avenue B in Killeen. The clinic provides walk-in vaccinations and preventive veterinary care and spay/ neuter services by appointment. Killeen and Bell County are in serious need of these services due to the approximate 7,000-8,000 homeless animals per year in the county, almost half of which are currently being euthanized. Emancipet Killeen serves Bell, Coryell, Lampasas, and northern Williamson counties. Since opening, the center has provided low-cost spay/neuter services and veterinary care to more than 47,000 pets! Emancipet’s mission is to make veterinary care affordable and accessible to all pet owners. To do this, Emancipet is building a national nonprofit low-cost veterinary care system, with Texas clinics in underserved

areas of Austin, Houston, Killeen, and Pflugerville, and clinics in Philadelphia. Emancipet advocates for public policy that improves the lives of pets in underserved communities, and recently launched Emancipet New School, which equips and inspires animal welfare professionals in becoming change makers. “Behind the numbers, what’s important is the impact on the quality of life for people and their pets,” says Grazyna Musick, Director of Emancipet Killeen. “The community has welcomed us with open arms and their support has been truly heartwarming.” Emancipet Killeen was the first clinic to use the innovative gooseneck trailer, which was

Emancipet Killeen 204 W. Avenue B, Killeen 254.415.4950 emancipet.org Hours: Preventive Care Tues, Thurs, Fri & Sat 10am - 6pm Spay & Neuter By Appointment

purchased with a grant from the American Society for the Prevention of Cruelty to Animals, a longtime supporter of Emancipet. Since it was founded in 1999, Emancipet has spayed or neutered more than 275,000 dogs and cats and will serve more than 100,000 pets and their families this year. 

May 4, 2018, 8 am Confirmed speakers: Michael Hyatt

Dr. Jim Loehr

Tickets & sponsorships available now! Contact Rebekah for more info: rebekah@killeenchamber.com 254.526.9551

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Some see a business. We see the person behind it. MEMBER PROFILE

TITLE BOXING CLUB

TITLE BOXING CLUB WAS ESTABLISHED IN KILLEEN ON OCTOBER 26, 2014. AT TITLE BOXING CLUB, OUR MOTTO IS TO GET INTO THE BEST SHAPE OF YOUR LIFE! We offer a one-of-a-kind total body workout experience with our Power Hour boxing classes and Power Hour kickboxing classes and personal training. If you are looking for the best fitness membership in Central Texas, don’t get a traditional gym membership, come and check out our boxing club to find so much more than the average boxing gym. Unlike any fitness center workout you have ever had, our group fitness classes, including boxing and kickboxing, will get you into the best physical shape of your life. Our boxing classes are a great way to reduce stress and spend a little YOU time. Hit it hard! When asked why he loves TITLE Boxing Club, John Thomas gave a big laugh and shook his head, as if he didn’t know what he should say first because there are just so many reasons. “Atmosphere – The Club has such a positive atmosphere, and not just the team, but the members also.” John has since become a regular visitor of the 5:50 am classes, which are extremely popular, for a few reasons. One of which is an unexpected benefit of TITLE for John: great friendships. “I really didn’t know anybody at TITLE (except Susan) prior to joining, and I feel like I’ve gained a whole new family. Especially since I’ve started to come to the 5:50 am classes, where there is a great group of regular members. I’ve created friendships with people I never knew before, of all backgrounds. When I see them around Killeen, I get a handshake and a hug. And if I miss a class, I get a text calling me out!” Since opening in Killeen, we have gained around 500 members and still have room to grow and welcome referrals and new business. We are constantly thinking of ways to be more visible in the community and meet the folks of Central Texas to invite them in for their first shot free experience! That’s right; everyone gets the first shot free, so stop by our location to challenge yourself and get in the best shape of your life! 

TITLE Boxing Club

Hours of Operation:

2904 E. Stan Schlueter Lp. Bldg. B, Killeen

Mon 4:30 am-9 pm Tues 9 am-9 pm Wed 4:30 am-9 pm Thur 5 am-9 pm Fri 4:30 am-7:30 pm Sat 7:30 am-1 pm Sun 10 am-2:30 pm

254.680.2999 Facebook.com/TITLEBoxingClubKilleen TITLEBoxingClub.com

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extracobanks.com 254. 200. 3600 GREATER KILLEEN BUSINESS QUARTERLY

CONTACT THE KILLEEN CHAMBER AT 254.526.9551 TO SCHEDULE YOUR OWN RIBBON CUTTING.

Killeen Chamber

RIBBON CUTTINGS & GROUNDBREAKINGS July-September 2017

DIRECT AUTO INSURANCE 300 E. Veterans Memorial Blvd. • Killeen, TX 76541 254.415.4681 • directgeneral.com

GREATER KILLEEN BUSINESS QUARTERLY

DOUSE ELEMENTARY SCHOOL 700 Rebecca Lynn Ln. • Killeen, TX 76542 254.336.7480 • tx02205734.schoolwires.net/Page/111

EDWARD JONES FINANCIAL ADVISORS-TIM HERNING 5320 East Central Texas Expy. Ste. 104 Killeen, TX 76543 254.501.3781 • edwardjones.com

FREEDOM URGENT CARE-KILLEEN 3202 S. W.S. Young Dr. Ste. 106 • Killeen, TX 76543 254.833.8456 • freedomurgentcare.com

EPIC CHURCH 6300 S. Ft. Hood St. • Killeen, TX 76542 254.200.2441 • epickilleen.com

MGC PURE CHEMICALS, INC. 4500 Roy J. Smith Dr. • Killeen, TX 76543 mgcpure.com

GREATER KILLEEN BUSINESS QUARTERLY

RISING STARS 3LITE 109 Cox Dr. • Harker Heights, TX 76548 • 504.864.6275 Facebook: Rising Stars 3lite All-Stars Cheer, Dance and Tumbling

WALLY’S PARTY FACTORY 1500 B Lowes Blvd. • Killeen, TX 76542 254.539.1640 • wallyspartyfactory.com

GREATER KILLEEN BUSINESS QUARTERLY

ROY J. SMITH MIDDLE SCHOOL 6000 Bushy Creek Dr. • Killeen, TX 76549 254.336.1050 • schools.killeenisd.org/Page/113

For membership information or to schedule your own ribbon cutting, call the chamber at

(254) 526-9551

Our Job is Finding People Jobs! We Love What We Do. We’re Spherion®, a local staffing firm with a passion for placing the right candidate in the right company. We have been serving the flexible and direct-hire staffing needs of businesses since 1946.

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• Administrative & Clerical • Contact Center • Light Industrial • Non-Clinical Healthcare • Professional When you love what you do, it shows. Put Spherion’s passion for staffing to work for you!

2309 Birdcreek Terrace Temple, TX 76502

254.778.0533

Our specialties include:

spherion.com/temple

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Tickets & Info: gkyp.org

GREATER KILLEEN BUSINESS QUARTERLY

Killeen Chamber 1

P H O T O S

E V E N T

1. JULY-Business of the Month, Emancipet, 2. JULY-Casual Friday, Metroplex, 3. JULY-Young Professionals Social at Big Hoss BBQ, 4-5. JULY-MRC Luncheon, III Corps Update, 6. JULY-Young Professionals CTC Check Presentation, 7. JULY-Young Professionals Luncheon, 8-9. JULY-Mixer Hosted by TAMUCT, 10. JULY-Headbands of Hope Delivery at McLane Childrenâ&#x20AC;&#x2122;s Hospital

GREATER KILLEEN BUSINESS QUARTERLY

Killeen Chamber

E V E N T P H O T O S

11. AUGUST-Business of the Month First National Bank Texas, 12. AUGUST-Chamber Networking and News, 13. AUGUST-MRC BBQ, 14-15. AUGUST-New Teacherâ&#x20AC;&#x2122;s Showcase 16-19. AUGUST-Flavors of Central Texas GREATER KILLEEN BUSINESS QUARTERLY

Killeen Chamber 20

E V E N T P H O T O S

20. AUGUST-Young Professionals Luncheon, 21. AUGUST- SEPTEMBER-Young Professionals Social, 22. AUGUST-Staff Birthday Lunch at El Chico 23-24. SEPTEMBER-MRC Luncheon 1st Cav Update, 25. SEPTEMBER-Staff Lunch at French Quarters, 26-27. SEPTEMBER-Leadership Killeen at Variety, The Childrenâ&#x20AC;&#x2122;s Charity of Texas

GREATER KILLEEN BUSINESS QUARTERLY

Killeen Chamber

E V E N T P H O T O S

28-33. SEPTEMBER-Annual Banquet, 34. SEPTEMBER-Casual Friday, Subhani Foundation, 35. SEPTEMBER-Young Professionals Social at Carlson Law Firm, 36. SEPTEMBER-Young Professionals TAMUCT Check Presentation, 37. SEPTEMBER-Young Professionals Luncheon GREATER KILLEEN BUSINESS QUARTERLY

Greater Killeen Chamber of Commerce PO Box 548 - Killeen, TX 76540 killeenchamber.com

PRSRT STD U.S. Postage PA I D Killeen, TX Permit No. 16

RETURN SERVICE REQUESTED

May 4 2018, 8 am Tickets & sponsorships available now! Contact Rebekah for more info: rebekah@killeenchamber.com 254.526.9551

speakers: Michael Hyatt Dr. Jim Loehr