getting away from it all designing for personalized space
designing for service
sharon kong
molly lafferty
kinnari thakker
zari salimnejad
anthony zhang
hunt statement we are going to research personal spaces on campus, and the processes students use to find them, so that we can design a system to help students access spaces appropriate to their needs.
designing for service
sharon kong
molly lafferty
kinnari thakker
zari salimnejad
anthony zhang
research synthesis > user interviews and surveys
ATMOSPHERE
PHYSICAL
ATMOSPHERE
PHYSICAL
50% 37.5%
PHYSICAL 50%
37.5%
25%
37.5%
25%
12.5%
PERSONAL
ATMOSPHERE
50%
25%
12.5%
SOCIAL
12.5%
PERSONAL
likes
SOCIAL
dislikes
PERSONAL
SOCIAL
deterrents 5.1%
44.9% 45.8% 25.3% 47.7% 43.9% 39.6% 9%
10.6%
18.3%
ATMOSPHERE
designing for service
6.1%
3.6%
sharon kong
PHYSICAL
molly lafferty
PERSONAL
kinnari thakker
SOCIAL
zari salimnejad
anthony zhang
research synthesis > stakeholder map MAINTAINERS
ENABLERS
tour guides
campus maintenance
friends Administration
office mates
campus police
maps spacequest buildings
roommates
student nature
distance weather
noise
food
rain
privacy
dirty comfort
technology large groups
ENVIRONMENT
designing for service
sharon kong
molly lafferty
DETERRENTS
kinnari thakker
zari salimnejad
anthony zhang
research synthesis > campus heat map
personal space: heat map university center
uc lower level
designing for service
sharon kong
uc first level
molly lafferty
kinnari thakker
uc second level
zari salimnejad
anthony zhang
research synthesis > user behaviors
loud
busy
occupied
da n g i t
da n g i t
da n g i t
la la la
reserved
weather da n g i t
b e at i t dangit
designing for service
sharon kong
molly lafferty
kinnari thakker
zari salimnejad
anthony zhang
research synthesis > process flow
reached!
quiet power outlets enclosed private nobody around
often crowded gloomy maybe occupied
trigger
think of a place myself / gates cmu website maps spacequest ask someone
trigger
prioritize qualities
identify space
figure it out myself
identify deterrants
travel to space
reach space
research synthesis > opportunity area
opportunity for design
trigger
prioritize qualities
identify space
identify deterrants
travel to space
reach space
design concept > design principles
our solution undercover is a service that connects students to personal spaces through their preferences and needs and provides an evolving experience through shared knowledge.
designing for service
sharon kong
molly lafferty
kinnari thakker
zari salimnejad
anthony zhang
design concept
design principles 1. minimizes time and stress of finding places 2. minimizes interruptions 3. encourages exploration of new places 4. harnesses the knowledge of students 5. learns user preferences over time
designing for service
sharon kong
molly lafferty
kinnari thakker
zari salimnejad
anthony zhang
design concept > service blueprint undercover mobile application pre-service period desires personal space
service period identifies desired qualities
post-service period chooses space
can choose not to select specific spaces depending on deterrant qualities of space
identify space
identify deterrants
thought
ie. physical, atmospheric
trigger
prioritize qualities
front stage
action
user
walks or rides to space enters mobile app
device
online system recognizes user ie. data of history, current location
inputs desired qualities
selects desired space in device
suggestions lists available spaces according to desired qualities
suggestions lists possible deterrant qualities of desired spaces
previously collected data
ie. no outlets, bad lighting
travel to space
reach space
leave space
gps map provides GPS map and specific directions to space
check-in prompts question about space in order to allow user to “check-in”
check-out GPS sensor automatically “checks out” user when user leaves vicinity of space
space becomes invisible on map
space becomes visible on map
group
line of visibility physical qualities of space collected by the system through previous users and system management
objective data is filed in the system
ie. location, type of space, features
personal
qualities of space according to personal preference collected by the system over time, or selected by user
maintenance
back stage
data
space is clean and safe
personal preference data is filed in the user’s account
ie. physical qualities, subjective preferences
can modify the space in response to feedback ie. cleaning, installing air-conditioning, outlets, fixing broken features
designing for service
sharon kong
molly lafferty
kinnari thakker
zari salimnejad
anthony zhang
design concept > scenario 1: first time user
leslie just had a fight with her roommate. She is really upset and wants to rant to her mom on skype.
design concept > scenario 1: first time user
AT&T
12:34 PM
Cancel
UnderCover
Done
I am currently located at: the University Center
I want a place... to make a phone call
I need it to... be quiet be private have outlets be close by + Add More Qualities
Find a Spot
she uses the undercover application on her phone and defines the qualities she needs: quiet, private, with power outlets and close to her dorm.
design concept > scenario 1: first time user
AT&T
12:34 PM
Back
UnderCover
Order Results by Occupancy
Change
Completely Free Rooms McKenna Room Margaret Morrison A117 Gates-Hillman 4120 Gates-Hillman 5F Cubicles Newell-Simon Hall 3503
Less than 10% occupied Gates-Hillman 5F Cluster Gates-Hillman 4301 Wean Hall 5203 Wean Hall 5328
undercover shows her the different buildings and their current known percentage of occupancy. she clicks on the gates building and decides to go to the cubbies on the 5th floor.
design concept > scenario 1: first time user
AT&T
12:34 PM
Back
UnderCover 5th Floor Cubicles Gates-Hillman Complex Completely Free
Max Capacity: 20 Quiet: Usually Number of Outlets: 10 Comfort:
Ideal Capacity: 5 Locked at Night: No Lighting: Bright Private: Yes Printer: Nearby
Space: A Bit Cramped
Size: Small
Claim Your Spot! Get Directions
undercover shows her that some of the cubbies are often small and cramped. she doesn’t think that’s a problem right now and decides to go anyway.
design concept > scenario 1: first time user
AT&T
12:34 PM
Back
UnderCover 5th Floor Cubicles Gates-Hillman Complex Completely Free
Max Capacity: 20 Quiet: Usually Number of Outlets: 10 Comfort:
Ideal Capacity: 5 Locked at Night: No Lighting: Bright Private: Yes Printer: Nearby
Space: A Bit Cramped
Size: Small
Claim Your Spot! Get Directions
undercover asks if she needs directions to the space. but leslie is pretty sure she knows where it iso, so she heads out to find the space.
design concept > scenario 1: first time user
leslie reaches the cubbies and finds one where she settles down for the evening.
design concept > scenario 2: returning user
AT&T
12:34 PM
Menu
UnderCover
fred has lots of organic chemistry and only has two hours in between his afternoon classes to do work, so he looks to undercover for help.
design concept > scenario 2: returning user
AT&T
12:34 PM
Menu
UnderCover
Filter
Hunt Library ROOM / TYPE
% FULL
1F Couches
60%
1F Table Area
85%
1F Small Computer Cluster
50%
1F Large Computer Cluster
20%
1F Behind Bookshelves
50%
2F Window Side Tables
15%
2F Middle Aisle Tables
55%
2F Back Couches
40%
he usually gets work done by the window seats on the 2nd floor of the library. he opens undercover and finds the space he wants.
design concept > scenario 2: returning user
12:34 PM
AT&T
UnderCover 2F Window Side Tables Hunt Library 7 people / 50 person max
The Low Down: Max Capacity: 50 Quiet: Always Number of Outlets: 25 Comfort:
Ideal Capacity: 20 Locked at Night: No Lighting: Bright Private: Yes
Near Food: Maggie Murph Printer: Nearby Space: Spacious
Size: Large
Claim Your Spot! Get Directions
fred sees the space is almost empty, so he heads to the library, knowing he’ll be able to get a lot of work done.
design concept > scenario 2: returning user
AT&T
12:34 PM
Back
UnderCover 2F Window Side Tables Hunt Library 7 people / 50 person max
Is this place locked at night? Yes No
Claim! Cancel
once in the library, fred claims his spot. he also answers a question to help undercover provide even more accurate information.
design concept > scenario 3: super user
AT&T
12:34 PM
Menu
UnderCover
Exploring Campus
Margaret Morrison
sasha is in studio on a saturday and wondering where she can go to get some time to herself.
design concept > scenario 3: super user
AT&T
12:34 PM
Menu
UnderCover
Exploring Campus
Porter Hall
Hamerschlag Hall The Engineering Bldg.
she doesn’t have a specific place in mind, and doesn’t want to go to her usual spot, so she decides to explore new spaces using undercover.
design concept > scenario 3: super user
AT&T Menu
12:34 PM
UnderCover
Exploring Campus
Hamerschlag Hall
undercover, based on sasha’s data and frequented spaces, shows her a map of new places she might like. she starts walking towards hammerschlag.
design concept > scenario 3: super user
sasha finds the space that undercover recommended and loves how cozy it is with its couches and television!
design concept > design principles
in conclusion undercover
designing for service
sharon kong
molly lafferty
kinnari thakker
zari salimnejad
anthony zhang
design concept > design principles
thank you! questions?
designing for service
sharon kong
molly lafferty
kinnari thakker
zari salimnejad
anthony zhang