GUIDELINES FOR WASTE DISPOSAL
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TABLE OF CONTENTS Lamps....................................................................................................................3 IT Equipment waste........................................................................................... 6 Construction waste.............................................................................................8 Uniforms.............................................................................................................10 Cosmetics........................................................................................................... 12 Health services waste...................................................................................... 15 Maintenance waste.......................................................................................... 17 Tire waste...........................................................................................................19 Laboratory waste.............................................................................................. 21 Lubricating oils..................................................................................................23 Toners..................................................................................................................25 Electronic materials..........................................................................................27 Cooking oil.........................................................................................................32 Recyclable Waste..............................................................................................33 Hangers............................................................................................................. 34
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NBR 10004
US
The fluorescent lamps are classified as hazardous waste and should not be discarded in the trash nor in sanitary or industrial landfills. At C&A, to ensure that they go to their appropriate destination, the step by step below must be followed.
HAZ
LAMPS
WA S T
PROCEDURE REVERSE LOGISTIC Office, DCs and Stores should store their lamps for disposal in specific packages and forward them to the logistics partner hired, in periods that take place in January and July. The biannual shipping is mandatory, regardless of the number of lamps in the box.
Because it contains mercury and phosphorus in its composition, if it has an inadequate disposal, the fluorescent lamp can pollute the air, soil, groundwater, animals and man.
MACROFLOW OF THE REVERSE LOGISTICS OF LAMPS FOR DISPOSAL
Store
Transvoar Logistics partner
Store
Office
Tramppo Final disposal
DCs 1. DISPOSAL Responsible: Maintenance
Lamps replaced in all stores, Office and DCs due to burning, end of lifespan or technology replacement must be packed in the box. Broken lamps must be packed in plastic bags and disposed along with other lamps. Reactors are not considered in this procedure. 2. PACKING Responsible: Maintenance
The packaging is a cardboard box with suitable dimension for all kinds of tubular lamps. Each store will receive an amount of boxes according to the estimated number of lamps replaced per semester (see the ratio of stores x amount of boxes at <http://portalceaonline/sites/sustentabilidade)>.
Assembly • The assembly instructions, in three simple steps, is printed on the boxes. • Assemble the boxes as required, i.e., it is not necessary to assemble all the boxes at their arrival. • Store the boxes disassembled in the Maintenance room (29). The box already in use should remain in the inner area of the Customer Space (former Exchange Area). • The box has three partitions to accommodate all sizes of lamps without the risk of breakage.
PACKAGING IN USE
EVERY SIX MONTHS, THE STORE WILL RECEIVE A REPLENISHMENT OF BOXES, TO KEEP STORING LAMPS FOR DISPOSAL DURING THE SEMESTER 3
3. FINANCIAL FLOW Responsible: Back Office
• As the box reaches its maximum capacity, the Maintenance must count the lamps, write down the number on the outside of the box and seal it with tape. • In the month set for this, the Back Office must add up the amount of lamps per box and issue an invoice with the number of lamps and the number of packages (boxes). • Check the box “How to issue the invoice” to see the correct step by step for this process. 4. COLLECTION Responsible: Logistics partner and Back Office
• Transvoar, the reverse logistics partner of C&A, will get in contact on the first week of the period to schedule the collection with the Back Office (all stores). • The Back Office will receive an email confirming the schedule, with a copy to Sustainability (sustentabilidade@cea.com.br).
IMPORTANT • The correct amount (invoice x physical) is very important to this process. • Respect the schedule to request to the Back Office the issuance of the invoice of all sealed boxes (check the amount on the outside of the box). The biannual shipping is mandatory, regardless of the number of lamps in the box.
• The collection will be made from Monday to Friday, during business hours, by a uniformed officer carrying a badge of the company. • Place a copy of the invoice in each box and deliver the original copy at the time of collection. • The officer of the logistics partner will deliver the WTM (Waste Transport Manifest), a document that proves the collection, registering the car, the date and who authorized the collection.
HOW TO ISSUE THE INVOICE NOP: S05.94
Responsible: Logistics partner
CFOP: 5.949 (sender and recipient in the same state) or 6949 (sender and recipient in different states)
The hazardous waste transport is differentiated: the vehicle has proper identification and the driver undergoes a OHHP (Operational Handling of Hazardous Products) training, besides carrying a chemical emergency form.
NATURE OF THE OPERATION: Shipping for destruction
6. FINAL DESTINATION
ADDITIONAL DATA: Product damaged and worthless therefore not considered as a commodity
5. TRANSPORT
Responsible: partner responsible for the final disposal of hazardous waste (Tramppo)
The partner will calculate the amount of lamps and compare to the amount described in the invoices received. The decontamination and disposal of fluorescent lamps are carried out in the partner’s unit. The process allows the separation of components: glass, aluminum terminals, phosphoric powder and mercury, so that they can be reused as raw material in other industrial chains, closing the loop of the lamp cycle.
UNIT VALUE: R$ 1,00
LAMP RECYCLING CYCLE
Use of lamps
Production of lamps Glass Aluminum terminal Phosphoric powder Mercury
Non-sustainable disposal
Disposal of the lamps in disuse
7. ISSUANCE OF CERTIFICATES Thirty days after the arrival of the lamps at the final disposal partner, a certificate per store will be issued. The certificate will be sent electronically and will be available at the Operations Portal. 8. COMMUNICATION OF THE PROCESS Responsible: CCI, Operations Area and Sustainability Area
In order to guide our store associates, all steps described above will be sent through the following communication channels: CONTACTS Waste disposal schedule – through Conecta C&A. Release sent to all stores signaling the period is open and guidelines for the store associates.
Maintenance learders’ Conference. Back Office Conference.
LOGISTICS PARTNER Transvoar Transporte e Logística Luiz Oliveira Phone Number: +55 11 3235-2020 Mobile Number: +55 11 94199-7979 sac@transvoar.com.br FINAL DISPOSAL PARTNER Tramppo Gestão Sustentável de Lâmpadas Carlos Rocha Phone Number: +55 11 4702-3700 (Monday to Friday, from 9 a.m. to 6 p.m.) Rua Eliseu José de Paula, 63 – CEP 06714-180 Parque Alexandre – Cotia (SP) supvendas@tramppo.com.br
IMPORTANT The certificate is a fundamental document to certify the proper disposal of the lamps of that store and to protect C&A in the event of inspections and possible fines.
IT EQUIPMENT WASTE IT Equipment waste is composed of computers and its byproducts, such as printers, monitors, keyboards and mice.
PROCEDURE
The automation area must guide the store on what is scrap, and then send an e-mail documenting what must be sent to the Tamboré Distribution Center (CDT). This material should be properly labeled as “Scrap Disposal”. The Back Office issues a transfer invoice to the CDT, following the guidelines of Fixed Assets, and ships the material in the C&A truck. The CDT receives the material, stores it in GM&CLOG facilities, weighs, issues the bill of sale of scrap and requests the collection to GM&CLOG. Use the website <www.gmcons.com.br/gmclog>. Login: CDT 020; Password: CDT020.
IF SOMETHING IS IMPROPERLY SENT, IT WILL BE CHARGED FROM THE STORE. HOW TO SEND THE INVOICE FOR THE CDT OPERATION COLUMN Transfer: S01.20 Write-off by disuse: S99.15
GM&CLOG removes the lot at the CDT and leaves a Waste Transport Manifest informing the volume, date and vehicle data. After that, the company makes a bank deposit in the amount of the lot on C&A’s account (income of R$0.10 per kilo of waste).
Write-off by sale: S02.91
GM&CLOG checks the lot, compares the amount in kilograms of the invoice with the weighing carried out on receipt of GM&CLOG and carries out the adjustment in the next collection.
Donation: S99.21
The Fixed Assets area checks the deposited amount with the amount in the invoice and registers the write-off of assets. GM&CLOG sends a report of what was collected on the 10th of the month following the collection. GM&CLOG carries out the dismantling and disfigurement of all equipment, separating metals, plastics and contaminants (mercury, lead, lithium, cadmium, etc.). The hard drives will be destroyed by crushing or drilling and then recycled with other materials.
Scrap sale: S02.95 Shipping for repair: S05.15 In case of questions on the issuance of invoices, please contact us by email: ativo.imobilizado@cea.com.br. Or by phone: (11) 2134-9527 ou (11) 2134-6439.
GM&CLOG issues the certificate for the focal point of IT and Sustainability every six months. The materials will be screened, separated by type and shipped to recycling companies as raw material, being given the correct destination.
NOTE: • There is no shipping period: the store sends the material through the C&A truck whenever necessary. We ask, however, the good practice of sending it twice a month, thus ensuring a better organization of the disposal flow and of the CDT routine. • Tube monitors should be sent separately, as there is a disposal cost of R$0.65 per kilo. The cost is the responsibility of the store, DC or Office that generated the waste and requested the collection.
C&A BANK ACCOUNT BANCK Santander Brasil AGENCY 3689 CURRENT ACCOUN: 13002466-0 BENEFICIARY: C&A Modas Ltda. CORPORATE TAXPAYER ID (CNPJ): 45.242.914/0001-05
Stores in Manaus city Stores located in Manaus city must comply with the following: • The Automation area guides the store on what is scrap and makes the proper identification, such as Scrap Disposal. After this, an email is sent to the store documenting what should be written-off (if something is sent improperly, the cost will be charged from the store). • The Back Office fills the Asset sheet indicating what will be written-off pursuant to the guidelines of the Fixed Assets Area, issuing an Invoice of Write-Off of Assets (99.15) and adding the own store as the destination.
IMPORTANT Stores located in Manaus city should not DISPOSE OF WASTE via GM&C, but through Descarte Correto, as per specific procedure described in this flow. 6
• After the issuance of the invoice, it needs to be stamped and signed by the manager. Then, they should be sent to the Fixed Assets area, for it to make the necessary adjustments. If this is not done, the store will have inaccurate information and will continue to pay the costs of depreciation, therefore damaging its and the company’s results. Invoices that are not submitted will not be written-off. • After the issuance of the invoice and the identification of the waste, the store should trigger the company Descarte Correto to schedule the waste collection. • Descarte Correto will collect all waste and then issue the bill for the services provided, which must be paid by the store. • The store informs Descarte Correto of the payment for continuation of the process. • Descarte Correto issues certificates for the focal point of the store, attesting the correct destination of the materials. • The store sends the certificates to the head of the Automation of the area and the Sustainability team through the email sustentabilidade@cea.com.br. CONTACTS DESCARTE CORRETO Daniela Queiroz / Carol Dinelli contato@descartecorreto.com.br Phone number: +55 92 4102-0013 / +55 92 99302-6517 In case of operational questions, please contact us by email: sustentabilidade@cea.com.br.
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CONSTRUCTION WASTE There are two types of construction waste that are most common, each with a specific destination. The reusable waste can be sent to landfills or topographic leveling (for leveling the area) or recycled. The hazardous waste must be sent to industrial landfill, co-processing, incineration or recycling (see frame).
LAW 12.305/ 2010 CONAMA 307/2002
PROCEDURE 1. Hiring a Consultancy company C&A has a partnership with Renove, a company focused on environmental solutions, for the waste management of constructions carried out.
IMPORTANT Before the trip to visit, the consultancy company carries out a surveying and mapping of the local suppliers to perform the collection and proper disposal of construction waste.
The Engineering department informs Renove of the works schedule and receives the standard proposal - there are only variations in travel and accommodation costs and in the number of visits required. 2. Visit schedule When the proposal is approved, Renove schedules the visit with the Engineering Manager and the Construction Management Engineer for the implementation of the construction work, which should take place between 15 and 30 days before the start of the construction work, with the construction site already installed and the responsible staff on site. 3. Initial visit At the initial visit the following actions are carried out: • Initial diagnosis and definition of the responsibility organization chart. • Inspection at the construction site. • Development or search for local suppliers to carry out the collections (recycling partners in the locations where the construction works will be carried out or licensed landfill). • Verification of the site for the implementation of signaling and infrastructure. • Training and qualification of employees. • Meeting with the persons responsible. • Issuance of the initial report. 4. Implementation of the reports Waste is separated by the construction team and packed for later collection and disposal by companies licensed for this purpose, ensuring the process integrity. The entire collection process is registered by the waste output control, enabling the quantification and monitoring. The consultancy company (Renove) receives the information from the construction employees and assesses the execution of the process and the possible need for adjustments. 5. Final report After completing the construction and the waste management activities, the consultancy company prepares a final report containing: a) Date of and information on the initial visit, such as the persons responsible for the issue on the construction site, photo of the training program, determination of a location for the separation of the materials with photo.
CLASS A WASTE Reusable or recyclable as aggregates such as from: a) construction, demolition, renovations and paving repairs and other infrastructure works, including soil from earthworks; b) construction, demolition, renovations and building repairs: ceramic components (bricks, blocks, tiles, flooring boards, etc.), mortar and concrete; c) manufacturing and/or demolition process of precast concrete parts (blocks, pipes, curbs, etc.) produced at construction sites.
CLASS D WASTE Hazardous waste from the construction process, such as paints, solvents, oils and other or those contaminated or harmful to health arising from demolitions, renovations and repairs of radiology clinics, industrial facilities and others, as well as tiles and other objects and materials containing asbestos or other products that are harmful to health (new wording provided by Resolution 348/04).
b) Companies hired for the disposal of non-hazardous and hazardous waste, their environmental licenses, registration with IBAMA and disposal certificates. c) Waste control with the register of the destined amounts in certain dates.
Controls & registers NBR 15113/2004 provides for the issuance of a document containing the data of the waste generator, the carrier and the disposal area, as well as the necessary environmental licenses for each of these activities, enabling the monitoring of all waste. The forms below enable the control of the generation of waste by type and final disposal. These documents are filled up by the technical staff of the construction company appointed at the visit of Renove and sent periodically to the Consultancy company for the Consolidation of the Final Report.
TRAINING AND DISCLOSURE At the beginning and during the works, employees undergo training on the types of waste and the importance of the separation and proper disposal. In addition, the responsibilities of the teams and the work safety issues are addressed.
NBR 15.113/ 2004
TYPES OF WASTE TYPE AND CLASS
UNIT OF MEASURE
TOTAL GENERATED
Class A Waste (inert) Class B Waste (recyclable) Class B Waste (wood) Class B Waste (gypsum) Class D Waste (hazardous)
m m3 m3 m3 m3
0 0 0 0 0
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CONTACTS RNV GOYAZLOG | GESTÃO E TRANSPORTE DE RESÍDUOS RNV | ER RECICLADORA DE RESÍDUOS Phone Number: +55 62 9686-0075 / +55 62 3932-3344 Nelson Siqueira Neto Technical Officer nelson@rnvresiduos.com.br
UNIFORMS The waste generated by returning the uniforms are basically fabric (knit, sweatshirt and jeans) and footwear with fabric and rubber, classified as Class II A. The stores must send such waste to the DC to be donated and reused in the manufacture of new products.
PROCEDURE Each semester, in January and July, damaged and used uniforms enter the reverse logistics process. 1. The store must pack the uniforms, properly cleaned, in boxes. The DCs are also part of this action and must carry out the same procedure.
ASSOCIATE WITH NEW UNIFORM
UNIFORM WASTE From: IBI Store To: CDP NUMBER OF PIECES: 12 (must be equal to the invoice)
HOW TO ISSUE THE INVOICE DESCRIPTION - EXAMPLE: shirt / jeans UNIT VALUE: R$ 1,00
2. The number of pieces per box must be checked. The store then issues an invoice per box. 3. Each box should have three identification sheets: on the top and on both sides. 4. The store and DCs send the boxes to the Distribution Center (CDP-030).
NATURE OF THE OPERATION: Transfer of Material of Use and Consumption STORES OUTSIDE THE STATE OF SÃO PAULO: NOP S01.22
Stores in the city of Manaus The stores in the city of Manaus must destroy their own uniforms and will not carry out the shipment, even via aircraft, because the distance prevents the project.
STORES IN THE STATE OF SÃO PAULO: NOP S01.23
Stores in the city of Belém
DESTINATION: Raposo Tavares Distribution Center (CDP)
1. Report by email, to cdt.regiaoc@cea.com.br, the data of the transfers to be carried out. Using the template below, optionally: NO OF THE INVOIVE
ORIGIN STORE
DESTINATION STORE
NUMBER OF PIECES
VALUE OF THE INVOICE
6305
BEI-430
JFC-615
24
R$ 1.002,00
6276
BEI-430
JFC-615
25
R$ 620,00
6279
BEI-430
JFC-615
25
R$ 189,25
6274
BEI-430
JFC-615
12
R$ 100,00
6273
BEI-430
JFC-615
18
R$ 2.586,00
6277
BEI-430
JFC-615
25
R$ 585,00
Transcribe the invoice number in the identification sheet on the top (cover) of the box.
IMPORTANT WARNING: the stores in the city of Macapá must use the same data above. Stores in the cities of Manaus and Belém, please check the guidelines on the left.
2. The CDT logistics associate will provide the issuance of the Return Guide to the carrier. 3. After the store sends the data on the transfer, the logistics associates will contact the Logistics Operator to set up the collection. 4. After the issuance of Return Guide, the carrier begins the journey to the CDT.
PROCESS IN DCs 1. Upon arrival at the CDT or at the Rio de Janeiro Distribution Center (CDR), these boxes go to the transfer area and the data at the box are entered into a control spreadsheet, in which is registered the follow-up of all volumes received: total per week and per store. 2. Then the boxes are directed to the CDP and are stored there until the end of the receiving period. 3. An audit is carried out in some boxes to see if the uniforms are in good condition and if there is any unauthorized item. 4. All the amount received is divided into equal parts, which will be sent to NGOs with which C&A has formal contract for these donations. Thus, the information placed on the outside of each box is very important to support the CDP in this activity. 5. It is scheduled with the NGOs the best day and time to receive the donations. A travel route is designed to meet the availability of the NGO, the CDPâ&#x20AC;&#x2122;s manpower and the time restriction of the roads in SP.
FINAL DESTINATION OF THE UNIFORMS Upon receipt of the uniforms, the NGOs are responsible for the removal and destruction of any evidence, such as logos used by C&A which may be stamped in donated pieces, before any allocation, especially before the shipment to third parties or workshops that will carry out the production of the accessories. All details agreed with the NGOs are registered in the individual contracts entered into and signed by both parties. Questions will be answered through the e-mail sustentabilidade@cea.com.br.
REUSE NGOs use the donated goods as raw material for the production of accessories such as handbags, necessaries, ecobags, key chains, bags for shoes, among others. Some gifts are purchased by C&A for use in events and activities with the stores.
IMPORTANT The store should pass along the transfer data to the CDT before the carrier makes the collection. Thus, the process is streamlined, the merchandise remains stored the shortest possible time in the OPL - logistics operator and the operation is better controlled.
COSMETICS Waste of products such as lipstick, eye shadow, foundation, mascara, nail polish, compact or loose bronzing powder, lips liner, blush, lip gloss, concealer, primer, brush, illuminator, eyeshadow, eyeliner, eyelash curler, sharpener, shampoo, conditioner, moisturizers, soaps, perfumes, among others.
PROCEDURE
Solid waste of cosmetics is considered Class IIA. Liquid waste is Class I.
IN THE STORE Cosmetics available in stores are displayed in a unique equipment that allows customers to have access to testers and products for purchase, with the exception of perfumes, which are in a glass cabinet and require an associate to access them. The stock is stored in three different ways: • Display of the sales area: stores the stock required for the approximate period of two days. • Display drawers: stores the stock needed for the period of seven days. • Internal stock: Stores the total stock of the items at the time of receipt.
LOGISTIC Receiving flow up to the sale of goods: 1. Na chegada da mercadoria, todos os itens são direcionados para o estoque interno, onde são conferidos e armazenados conforme tipo, modelo e cor. São conferidos:
IMPORTANT Store associates are instructed to, at the arrival of new items, check and organize them by their expiration date, in addition to displaying (both in the sales area and in stock) items with the nearest expiration date.
a) Product type (mouth, eyes, face, nails, body, hair). b) Model (lipstick, lip gloss, pencils, shampoo, moisturizer). c) Expiration date. 2. The replenishment of the sales area is carried out weekly, ensuring that the drawers have enough products for the sales of the week. The following items are checked:: a) Type of product. b) Model. c) Color (when applicable). d) Verification of the expiration date. 3. The sale of the product is carried out in accordance with the customer’s choice.
Flow of testers, damaged and expired products 1. Flow 1 (testers sent by the supplier, damaged and expired products) a) Items in unsalable conditions must be removed from the sales area and directed to the segregated area inside the store. b) Products will be packaged in an identified plastic bag or cardboard box and stored in a location outside of the sales area and separated from the stock of products for sale.
FREQUENCY Every three months (January, April, July and October) are open the periods to ship cosmetics to C&A’s Distribution Center (CDP), for the disposal process to start.
c) The store is responsible for sending the identified package within the shipping period.
HOW TO ISSUE THE INVOICE
d) The store must issue an invoice (see table).
SOURCE: Store
2. Flow 2 (open testers from product for sale) For items to which the supplier does not send a tester, the store should open an item for sale and then the follow the flow below.
DESTINATION: CDP NOP: Simple Taxed Shipment
a) Products under these conditions that are depleted must be removed from the sales area and directed to a segregated area inside the store.
NOP: 05.94
b) They must be packaged in an identified plastic bag or cardboard box and stored in a location outside of the sales area and separated from the stock of products for sale and from the box of “Flow 1” items.
ADDITIONAL DATA: Resíduos para descarte
UNIT VALUE: R$ 0.50
c) The store is responsible for sending the identified package to the Central Office after inventory pursuant to the flow agreed with the area of Prevention and Losses. d) The store should issue an invoice according to the box information. e) After the verification for inventory purposes, the persons responsible at the Central Office should send this box to the CDP within the shipping period along with the necessary information.
LOGISTICS PROCEDURES
HOW TO ISSUE THE INVOICE SOURCE: Store
Responsible: C&A Store - Manager and supervisor / Distribution Center Logistics operation coordinator
DESTINATION: ECE – Prevention and Losses Area
It will be directed for disposal:
NOP: Simple Taxed Shipment
a) Damaged packaging.
NOP: 05.94
b) Damaged product that cannot be used as tester.
UNIT VALUE: R$ 0.50
c) Tester of products that will no longer be marketed.
ADDITIONAL DATA: Waste for disposal (testers)
d) Expired product.
Flow: 1. Every three months (January, April, July and October) are open the periods to ship cosmetics to C&A’s Distribution Center (CDP), for the disposal process to start. 2. Packing must be sealed and identified with the following information: a) Origin store. b) End location. c) Number of items d) Invoice with the exact description of the products.
INVOIVE
COSMETICS WASTE FROM: TO: AMOUNT: INVOIVE:
3. The CDP must await the receipt of the waste generated by the stores within 30 days; after this period, the receiving process will be closed and a new period should be awaited. 4. After the closure of the shipping period, the CDP will weigh and register the total amount of cosmetics received. 5. The DC will schedule the waste collection. 6. The request of the collection will be made within 15 days after closing the receiving process. 7. The removal will be made by RCRambiental, a company registered with C&A and certified to handle waste of environmental concern (CADRI).
Generation of nontradable products by the industries.
Collection of products carried out by RCRambiental.
C&A reduces the calculation basis of the Income Tax + Social Contribution on Net Income, realizing the benefit of 34% on the cost of the products.
Conclusive report containing the release process by the Internal Revenue Service
Receiving at the RCRambiental facilities.
Customized project The project is customized by RCRambiental in order to meet the standards and internal guidelines of the company.
The cost of goods can be entered in the accounting result of the client (C&A).
Disfigurement and Final Disposal
8. Destination process through the Internal Revenue Service (RFB). 9. The RCR will issue a report with photographic evidence proving the disfigurement and final disposal.
The disposal report and certificate will be sent to the Business and Sustainability areas within 90 days.
Communication of the process Responsible: Cosmetics Area - Commercial Manager - Operations Area Retail Report
In order to guide our store associates, all steps described above will be sent through the following communication channels, before each shipping period: Retail Report: Weekly release sent to all stores (managerial and operational level). Operating manual of cosmetics for disposal: will be sent by email and made available on the corporate portal and shared with the logistics area and all those involved in the process.
Operational training: the enhancing of the disposal process will be presented. Back Office Conference.
Process protocol at the Internal Revenue Service (RFB) carried out by RCRambiental.
Storage and inventory All products will be stored in individual boxes at the RCRambiental facilities until the day of the tax inspection.
Audit of RFB at the RCRambiental facilities
THE INVOICES MUST BE IN ACCORDANCE WITH THE PRODUCTS IN EACH BOX. THE RFB AUDITOR CONFRONTS THE DATA OF THE BOXES WITH THE INVOICES.
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RDC ANVISA 306/2004 CONAMA 358/2005
US
Waste of Medical Services are all of those resulting from activities carried out in establishments generating waste from health services. They are classified into five groups according to the main characteristic of the waste and the risk potential:
HAZ
HEALTH SERVICES WASTE
WA S T
GRUP
CHARACTERISTICS
A B C D E
Biological Chemical Radioactive Similar to household and recyclable waste Perforating, sharp and abrasive
Health services waste require different processes in its handling and may require treatment prior to its final disposal.
The waste generated in the ambulatory of the Central office, CDT and CDR are syringes, diabetes pen needles, cotton, gauze, adhesive bandages, plasters, medicines and medicine packaging. The CDP does not have its own outpatient clinic, so it is not included in this flow.
PROCEDURE Office AND CDT Storage of medical waste The waste generated in the outpatient clinic of the Central Office and of the CDT from minor medical interventions (dressings, medicines, etc.) is stored in a proper trash, without being combined with ordinary waste.
CONTRACTUALLY, C&A IS ENTITLED TO TWO COLLECTIONS PER MONTH.
It is the responsibility of the nurse and the doctor of the unit to properly pack the waste. Whenever there is the need for collection, the nurse should activate the Facilities area to schedule the collection. The maximum period between collections will be 30 days.
Disposal Multilixo, a company regulated by CADRI No. 32007542 valid until August 31, 2020, will be responsible for collecting the waste from the Office and CDT outpatient clinic. The medical waste will be sent to an incinerator licensed by CETESB, partner of Multilixo. The Facilities area is responsible for scheduling the collection whenever necessary, as follows:
The Facilities area will The send an email to Multilixo Reception (Katherine@multilixo.com.br) will monitor scheduling the collection 24 the company hours in advance. in the removal operation
Multilixo will deliver the receipt of removal at the time of removal.
Every month we will receive the certificate of the final disposal of the waste.
BIN OF SHARP WASTE AT THE OFFICE
CDR Storage of medical waste The waste generated in the outpatient clinic of the Rio de Janeiro Distribution Center (CDR) from minor medical interventions (dressings, medicines, etc.) is stored in a proper trash, without being combined with ordinary waste. It is the responsibility of the nurse and doctor of the unit to properly pack the waste. Whenever there is the need for collection, the nurse should activate the Facilities area (Thiago Magalhães) to schedule the collection. The maximum period between collections will be 30 days. Note: contractually we are entitled to one collection per month.
Disposal
IDENTIFICATION In the outpatient clinics there are three types of bins: • Cardboard collectors for sharp materials. • White trash with the symbol of Infecting Waste 6.2 with a milky waste bag. • Common trash.
Sharps and infectious materials are identified as follows:
The company Santa Cecilia is responsible for collecting waste from the CDR outpatient clinic. The medical waste will be sent to an incinerator licensed by CETESB, partner of Santa Cecília. The Facilities area is responsible for scheduling the collection whenever needed, as follows: 1. The Facilities area will send an email to Santa Cecília (faturamento@santaceciliaresiduos. com.br) scheduling the collection 24 hours in advance. 2. The Reception will monitor the company in the removal operation. 3. Santa Cecília will deliver the receipt of removal at the time of removal.
Documentation Every month we will receive the certificate of the final disposal of the waste. CONTACTS MULTILIXO (CDT AND OFFICE) Katherine@multilixo.com.br SANTA CECÍLIA (CDR) Fabiana de Lima Ribeiro Billing Analyst II Phone number: +55 21 2662-6000 faturamento@santaceciliaresiduos.com.br www.santaceciliaresiduos.com.br
INFECTING
E
Among the wastes that deserve special attention are used paint cans, paint remains, unused brushes, lubricants and cleaning products (including their packaging, even if empty).
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The waste from the maintenance of the power generators, elevators and air conditioning include materials such as air filters and gas cylinders, batteries and diesel, as well as cloths, flannel and rags contaminated by oils and solvents.
HAZ
MAINTENANCE WASTE
WA S T
PROCEDURE At the store 1. Responsibilities: Maintenance engineer: monitoring and ensuring that the service providers remove the waste resulting from maintenance procedures. Maintenance leader/technician: monitoring and informing the store engineer of any abnormalities detected in the provision of services performed by third parties and carrying out the proper disposal of the waste generated during routine maintenance procedures. Store manager/supervisor: supervising and supporting the store’s maintenance technician to ensure the correct disposal of the waste generated by any other department that provides service in the store, IT, cleaning, etc. Back Office and others responsible for the waste Sharepoint: accounting the maintenance waste under C&A’s responsibility and entering the information in the waste control sheet, to be inserted into the waste SharePoint of the corresponding month. 2. Maintenance services • All store maintenance procedures may generate a certain amount of waste, which should be duly disposed of. There are two types of store maintenance: Carried out by a third-party company • Services hired by C&A, for example, maintenance of elevators, escalators, air conditioning, among others. • Services hired by the store, such as painting, plastering, among others. • In these cases, the waste is the responsibility of the provider hired by C&A and cannot be left in store by no means. The service provider must properly dispose of the waste and present C&A with a disposal certificate. Carried out by the maintenance technician • Low complexity services such as, for example, repainting, lubrication of rails of steel doors, floor replacement, hydraulic interventions, electric interventions, etc. • In these cases, the waste is the responsibility of C&A, and cannot be discarded in the trash. The store should find a local partner to carry out the disposal.
THE STORE MAY ASK THE SUSTAINABILITY AREA FOR ASSISTANCE IN THE SEARCH FOR A PARTNER THAT CORRECTLY DISPOSES OF THE WASTE.
Flow for maintenance waste disposal Responsible: Maintenance Engineer / Maintenance leader / CCI Buyer
Carried out by a third-party company • In cases of high complexity corrective or preventive repair, a supplier shall be hired to carry out the service. • In case C&A hires the supplier, there shall be a clause in the contract stating that the third-party company is responsible for the proper waste disposal. • In case of a direct hiring by the store itself, the following note should be included in the service order: “The subcontractor is responsible for the proper waste disposal”. • The service approval will be linked to the complete removal of all generated waste and the service provider is solely responsible for the proper disposal of the waste.. Carried out by the maintenance technician • If there is a need for a low complexity corrective repair, C&A’s technical staff will separate the waste generated in labeled packaging. • According to the type of material, the store selects a partner in the region to make the disposal and files the documents relating to the disposal process, including the certificate of disposal in the wall where the other store documents are available.
Communication of the process Operating Manual of maintenance for disposal: will be sent by email and posted on the corporate portal and shared with the sales department and all those involved in the process. Operational training: maintenance leaders will be provided with refresher disposal training programs. Written communication to all service providers. Communication via e-mail to all service providers. In case of questions and suggestions: CONTACTS MAINTENANCE ENGINEERING Renato Nascimento Phone Number: +55 11 2131-0006 | E.: 240 Mobile Number: +55 11 97283-4247 renato.nascimento@cea.com.br SUSTAINABILITY Nadja Thuler Phone Number: +55 11 2134-9475 sustentabilidade@cea.com.br
TIRES The useless tires must necessarily be part of the reverse logistics system according to the National Solid Was Policy (PNRS) and according to CONAMA Resolution 416 of 2009.
PROCEDURE Roles and responsibilities CCI – Logística: Request the documentation from direct freight carriers. Carriers: responsible for correct disposal of the waste. Disposal partners: companies authorized for disposal with approved documentation and certificates. Sustainability: department responsible for technical support and centralization of documents and procedures.
Documentation receipt flow A CCI – Logística will request the supporting documentation of proper waste disposal to the carriers in a semiannual basis, pursuant to contractual clause of environmental preservation and sustainability. Upon receipt, the documents will be sent to the e-mail of the sustainability department (sustentabilidade@cea.com.br). The following contacts will be responsible for the documentation request: CELOTE TRANSPORTES Manoel Lino Ferreira Filho Mobile Number: +55 11 99473-2560 manoel.lino@sete-estradas.com.br NASUL TRANSPORTES Wesley Flavio dos Santos Phone Number: +55 11 4382-3615 / +55 47 8805-1209 operacional.cea@nasul.com.br RAFER TRANSPORTES Ubiratan Barbosa Phone Number: +55 71 3444-7909 / +55 71 9245-4231 ubiratan.barbosa@rafertransporte.com.br IMEDIATO TRANSPORTES Marco Andrade Mobile Number: +55 16 99234-8155 Marco.Andrade@grupoimediato.com.br RAUPP TRANSPORTES Toni Trajano Mobile Number: +55 11 99988-1711 toni@raupptransportes.com.br
CONAMA RESOLUTION 416 OF 2009 Distributors, resellers, final consumers of tires and the government in conjunction with the manufacturers and importers shall implement procedures for collecting useless tires according to the rules stated in this resolution.
Required Documentation C&A requires its partners to send proof of waste removal and disposal, such as the Industrial Waste Collection and Final Disposal Certificates.
TYRE COLLECTION CERTIFICATE
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There is a laboratory in CDT for testing products marketed by C&A, in which several product durability and quality analyses are conducted. Waste from the laboratory of chemical analysis of textile products, laboratory reagent compounds and their packaging are classified as hazardous waste (Class I).
HAZ
CHEMICAL PRODUCTS
PROCEDURE Roles and responsibilities Quality technician: requests, checks and stocks the products. Administrative assistant: undertakes the purchase and the waste disposal process Supervisor: authorizes the purchase and collection of materials.
Chemical reception until neutralization Upon the arrival of the goods, the items are directed to the internal stock, where they are checked and then stored in the laboratory, according to their type - acids and neutralizing products. After use, products are returned to the stock.
Items for disposal • Chemicals used and already neutralized (inactive to generate chemical reactions or accidents), packed in glass containers, identified and stored in the disposal area. • Empty packaging. • Expired items
Flow for neutralized chemicals disposal • Every six months, or until the maximum capacity of the disposal area has been reached, the chemical waste is sent to the accredited company RCRambiental (certified for the handling of waste of environmental concern - CADRI), which carries out the waste removal and disposal process. • This waste is destined to incineration or co-processing. The collection request to the specialized company is made by the department assistant, who fills the scheduling form with all waste data, sends it to the RCR contact and carries out the removal scheduling. CONTATO Rogério Rosa Machado Corporate Business Manager Phone Number: +55 11 4788-8787 | E.: 8825 Mobile Phone: +55 11 99579-5635 | ID: 964*19476 rogerio.rosa@rcrambiental.com.br • The waste removal must be registered in Discarded Chemical Control and the hazardous waste transport manifest must be filed..
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• O caminhão deve atender a todas as exigências legais quanto ao transporte de resíduos perigosos.
LOCATION: CDT
EMAIL: CDT.CQLABORATORIO@CEA.COM.BR
Address: Avenida Piracema, 1231 - Tamboré - Barueri / SP SUPERVISOR:
SIGNATURE:
DISCARDED CHEMICALS CONTROL DATE OF REMOVAL
PRODUCT
NAME OF THE PERSON RESPONSIBLE
NOTES
NOTES
Destination:
Truck:
Date: Volumes: Approximate weigh: Supervisor:
Technician:
Signature:
Signature:
• The registered company issues the environmentally correct disposal certificate. This certificate must be sent to the management and supervision of the Quality Control (Renata Pereira Dantas [renata.dantas@cea.com.br]; Raquel Aparecida [raquel. aparecida@cea.com.br]; Andrea Novelli [andrea.novelli@cea.com.br]; Melissa Borges Monte [melissa.monte@cea.com.br]; Lavínia Fernanda [lavinia.fernanda@cea.com. br] and Sustainability [sustentabilidade@cea.com.br]) within 90 days.
LUBRICATING OILS After used in automobiles and industrial machinery, lubricating oil needs a proper disposal, in order not to harm the environment and people’s health.
CONAMA 362
PROCEDURE Used lubricating oil OLUC
Collection in generating sources
Back to the market. Lubricating oil added to the engine
CICLO DE VIDA SUSTENTÁVEL DO PRODUTO
Re-refining industrial process
Lubricating Oil Industry
Basic Oil Production
Roles and responsibilities CCI – Logística: Request the documentation from direct freight carriers. Carriers: responsible for correct disposal of the waste. Disposal partners: companies authorized for disposal with approved documentation and certificates. Sustainability: department responsible for technical support and centralization of documents and procedures.
Documentation receipt flow A CCI – Logística shall request the supporting documentation of proper waste disposal to the carriers in a semiannual basis, pursuant to contractual clause of environmental preservation and sustainability. Upon receipt, the documents will be sent to the e-mail of the sustainability department (sustentabilidade@cea.com.br). The following contacts will be responsible for the documentation request: CELOTE TRANSPORTES Manoel Lino Ferreira Filho Mobile Number: +55 11 99473-2560 manoel.lino@sete-estradas.com.br
RESOLUTION NO 362 It states that the re-refining is the only legal disposal for used or contaminated lubricating oil (OLUC). Other resolutions of ANP also dictate rules for managing the collection, removal and final disposal of used lubricating oils, such as ANP 125, 126, 127 and 128/99. The re-refining is a physical and chemical process that transforms the used lubricating oil in “new oil” and it can be reused countless times. This process complies with the sustainability principle when it returns to the market, by means of several distributors and formulators of finished lubricants in the country, ensuring the replenishment without environmental damage.
NASUL TRANSPORTES Wesley Flavio dos Santos Phone Number: +55 11 4382-3615 / +55 47 8805-1209 operacional.cea@nasul.com.br RAFER TRANSPORTES Ubiratan Barbosa Phone Number: +55 71 3444-7909 / 9245-4231 ubiratan.barbosa@rafertransporte.com.br IMEDIATO TRANSPORTES Marco Andrade Mobile Number: +55 16 99234-8155 Marco.Andrade@grupoimediato.com.br RAUPP TRANSPORTES Toni Trajano Phone Number: +55 11 99988-1711 toni@raupptransportes.com.br
Required Documentation C&A requires its partners to send proof of waste removal and disposal, such as the Industrial Waste Final Disposal Certificate.
CERTIFICATE OF USED LUBRICATING OIL COLLECTION
CERTIFICATE OF INDUSTRIAL WASTE COLLECTION
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Toner is a powder paint used in laser printers and photocopiers. The carbon powder is mixed with a polymer, which can be styrene acrylate or polyester resin. The container, a kind of cylindrical capsule, is also known as “toner cartridge”. The toner waste is classified as Class I (hazardous). The toners considered in this flow are used in printers from the stores, Office and DCs.
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TONERS
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PROCEDURE Periodicity The collection may be requested every three months or when the unit accumulates 20 toners or more.
Responsibilities • In the store: the Back Office or the person responsible for managing IT equipment calls in the store must request the collection of toners for disposal. • In DCs: the Facilities area follows the same procedure as the store. • In the Office: Simpress residents.
How to request a collection 1. Open a ticket requesting the collection of the toners. Use o CARE (6161) Report: a) The amount of empty cartridges. b) Simpress equipment Serial number (printer / MFP) of the store. c) Contact (name / phone) of the person who will accompany the collection. d) Time available to execute the collection. 2. The ticket goes to the resident team of Simpress. 3. The resident team opens an internal ticket at Simpress requesting the collection.
Deadline The deadline for removal is 20 business days - as stated in the call. If the collection is not made on time, contact the CARE (6161) and report the number of the call that has been opened.
Collection 1. Store empty cartridges in the original packaging or in cardboard boxes. The cartridges should be facing up to prevent leakage. 2. A carrier contracted by Simpress will execute the collection. 3. When arriving to the site, the carrier will look for the person who opened the call with a note (collection order) in hand, containing: the source and destination information of the collection; amount; order number; gaps containing date and signature. 4. The carrier will leave a removal receipt.
RULES According to article 33 of the National Solid Was Policy (PNRS), manufacturers, importers, distributors and traders of electronics and their components are required to design and implement reverse logistics systems by the return of products after use by the consumer, independently from public service of urban sanitation and solid waste handling. In the State of São Paulo, Law No. 13576/2009 establishes rules and procedures for recycling, management and final disposal of technological waste. This waste requires a Certificate for the Handling of Waste of Environmental Concern (CADRI), by distributors and formulators of finished lubricants in the country, ensuring replenishment without environmental damage.
Disposal 1. The carrier returns the collected material to Simpressâ&#x20AC;&#x2122; stock in Osasco city. The stock department separates the material, a specialized subcontractor collects it and proceeds with the disposal. The final destination of this waste is co-processing. 2. C&A Focus Point receives a report containing the amount, list of stores and period every month or when Simpress receives it from the company responsible for this procedure. 3. C&A Focus Point may request the certificate of final disposal of the toners and the disposal report from Simpress: CONTACTS Danilo Ricordi Resident Supervisor - Simpress Phone Number: +55 11 2134-9953 Mobile Number: +55 11 98319-5660 dricordi@simpress.com.br Luciana Lopes Account Manager - Simpress Phone Number: +55 11 3238-9429 Mobile Phone: +55 11 99392-5681 lucianalo@simpress.com.br C&A FOCUS POINT Elaine Vasconcelos Phone Number: +55 11 2134-9787 elaine.vasconcelos@cea.com.br Fabio Panfieti fabio.panfieti@cea.com.br
Indicators C&A
COLLECTIONS
COLLECTED TONERS
TONER SHIPMENT
TAKEBACK PERCENTAGE
2012 2013 2014
149 143 87
1,703 1,647 1,536
5,163 3,168 3,902
33% 52% 39%
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Electronic waste is classified as hazardous waste (Class I), having in its composition metals, lead, cadmium, plastic, and other materials. Its disposal follows the standards set by CONAMA Resolution 401 of 2008 and Law 12305 of 2010.
HAZ
ELECTRONIC MATERIALS
PROCEDURE Roles and responsibilities The electronic materials collection program was implemented in all stores in Brazil, each with an associated responsible for the collection program, who will: 1. Open the collector once a week to check if it is full. 2. If it is, inform the person responsible or the Back Office (in case of stores). 3. The person responsible / Back Office will request the collection of materials through the Internet. 4. After the request, a GM&CLOG representative will go to the site and an associate should accompany him/her during the collection process. The associate will: a) Open the collector. b) Accompany the GM&CLOG representative in gathering the material. c) Indicate the removal of the full container from the collector vessel. It is important to cover the container and take it to a location outside the sales area in order to carry out the transfer to GM & CLOGâ&#x20AC;&#x2122;s container. d) Request a copy of the collection receipt. e) File the receipts.
How to request a collection 1. Access the website on <www.gmcons.com.br/gmclog/>. 2. Enter your user code and password. If you do not know the username and password, simply access the worksheet in the Operations Portal (Manuals and documents / Sustainability), as follows. There, you will also find the Electronic Waste Program Handbook:
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LAW 12305 OF 2010 The PNRS provides guidelines for integrated and solid waste management (including hazardous waste), the responsibilities of generators and public authorities and the applicable economic instruments.
If you have any questions, please contact GM&CLOG. 3. Go to Request. 4. Click on Materials Collection.
5. The following screen will be displayed. Proceed to the next step.
6. Select the number of lines for each type of waste (Ex. 1 - batteries, 2- mobile phones, 3- dry cell batteries, 4- electronic waste). 7. Fill in the amount, with estimated figures. As guidance contained in the urn, half-full equals 150 items.
PLEASE REQUEST COLLECTIONS WHEN THE CONTAINER IS FULL OR EVERY THREE MONTHS
8. In the gap for notes, enter the information “Bring container for transportation of materials”.
NOTE The amount should always be equal to or greater than the amount of the example, this way the company which will carry out the collection will know the container is full.
9. Select Statement YES. Automatically, the part of Invoice (1st frame) will be hidden and will appear as shown in the second frame.
1st frame
2nd frame
10. Fill in the amount of boxes - to a ballot box, enter 1 box. 11. Enter the following measures, which are from the container that is inside the collector: Height: 30 Width: 36 Length: 25
12. Check and click on Submit. 13. If everything is right, the screen below will appear with the phrase “Request for collection of materials successfully included.”
History of material collection requests After sending you collection request to GM&CLOG, if necessary, you may view your request simply by accessing Requests / History.
SUPPORT GM&CLOG LOGÍSTICA E TRANSPORTES LTDA Bruna Alves de Oliveira Av. Engenheiro Juarez de Siqueira Brito Wanderley, 155 Centro Industrial e Empresarial Eldorado CEP 12.238-565 São José dos Campos – SP Phone Number: +55 12 3903-9324 | E: 218 Mobile Phone: +55 12 98175 0681 bruna.oliveira@gmclog.com.br www.gmclog.com.br
Documentation During the removal by GM&CLOG, a removal receipt, named Waste Transport Manifest (MTR), will be completed and a copy will be given to the associate who is accompanying this delivery. The copy is filed together with the other store documents. The image below shows the MTR document.
Certificate of Disposal After carrying out all the collections of the month, GM&CLOG emails the certificate of final disposal to the Sustainability area:
Office Storage of used oil from the restaurant • Used cooking oil is stored in a recipient of 25L provided by the partner Retióleo. This recipient is stored in a refrigerated garbage chamber, wherein other types of organic waste are disposed. • Sodexo is responsible for the storage and control of waste.
Final disposal • Retióleo is responsible for collecting the cooking oil waste used in the Office’s restaurant and has all the required documentation for the transportation and final disposal of this waste. The numbers of licenses from Retióleo are presented as follows: CETESB: No 30008569 IBAMA: No 2202428 Environmental license valid until 08/15/2016 CADRI Process No: 30/01727/13 CETESB Registration: 100-102645-3 Válido ate 08/30/2016 • Sodexo receives a report from the company containing the amount of oil collected and the collection procedures. • The collection is carried out monthly, without fixed day, as follows:
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PROCEDURE
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O óleo de cozinha é altamente prejudicial ao meio ambiente. Óleos e gorduras vegetais residuais necessitam de documentação específica para transporte (CADRI) e destinação final.
HAZ
COOKING OIL
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When poured in the sink (sewage), in vacant lots or in the trash, this oil: • Remains retained in the pipeline, causing clogging of the pipes if not separated by a treatment and sewage system. • If there is no sewage treatment system, it ends up spreading on the surface of rivers and dams, causing harm to aquatic wildlife. • It remains on the ground creating a waterproof layer and contributing to floods, or starts decomposing, releasing methane gas during this process, spreading a bad odor and aggravating the greenhouse effect..
1. The restaurant staff (Sodexo) performs waste storage daily. 2. After storage, the waste is stored in a specific sealed container which is installed in the refrigerated cold chamber. 3. The Facilities area and the Reception are responsible for authorizing the access and monitoring the waste removal. 4. Sodexo is responsible for filing the removal receipt (as shown) and guaranteeing the storage.
Oil removal receipt
IMPORTANT This flow relates to the oil waste generated in the Office’s restaurant. The DCs will have a separate flow. The stores do not produce oil waste, since the meals are pre-cooked.
RECYCLABLE WASTE Recyclable, organic and common waste are classified as non-hazardous waste, according to ABNT NBR 10004. The recyclable waste generated is sent to recycling, and organic and common waste is sent to a landfill.
ABNT NBR 10004
PROCEDURE Recyclable waste Storage Recyclable waste (paper, plastic, aluminum, glass, etc.) generated in the Office are stored in bins according to the respective colors: Paper Plastic Aluminum/metal Glass Organic and non-recyclable Each associate is responsible for performing the proper disposal in the bins, according to each type of material. After the collection by the cleaning company (Sodexo), the waste is sent to a temporary storage, located near the ambulatory. When the containers are full, the cleaning company (Sodexo) takes the waste to the final storage located outside the premises of C&A. There, the company responsible for the final disposal (Multilixo) makes the collection, transportation and final disposal of this waste on a daily basis late at night.
PAPER STORAGE
This collection is accompanied daily by a Reception employee.
Destination Multilixo is responsible for collecting the waste from the Office. The Facilities area is responsible for monitoring and controlling collection procedures through reports. After collection and transportation, Multilixo disposes of the waste. Monthly, the Facilities area receives a waste disposal report containing the type of material, weight and revenue generated by recycled items.
ORGANIC WASTE Storage Organic waste bags are packed in the cold chamber inside the restaurant until the removal by Multilixo.
Disposal Multilixo is also responsible for collecting organic waste from the Office on a daily basis, late at night, directly from the cold chamber. The Reception employees are responsible for authorizing and monitoring the waste removal by the company. The Facilities area is responsible for monitoring and controlling collection procedures through reports. Monthly, the Facilities area receives a waste disposal report (recycling and sanitary landfill for non-recyclable items).
ORGANIC WASTE STORAGE
HANGERS All hangers should be sent back to the Distribution Center. They will be reused or reutilized as raw material for new hangers.
PROCEDURE Return Flow 1. Clothes are delivered to the DC by suppliers already on hangers and containing an alarm. 2. At the checkout counter, the hanger and the alarm are removed and placed in boxes (reused from imports). 3. Store associates organize the hangers by model (black plastic, metal and infant) and separate the alarm pins.
IMPORTANT The separation between pins and alarms is important to prevent risks of injury during handling.
4. An invoice is issued as “asset transfer” to the DC (CDR or CDT, depending on the point of sale). 5. When delivering goods to stores, trucks remove the boxes of hangers and alarms properly identified with the invoice. 6. The vehicle comes to the DC, enters a dock reserved for return unloading procedures, where employees of our logistics operator remove the hangers from the vehicle and put them in the logistics operator trucks. The DC invoice for the logistics operator is issued as “loan shipment.” 7. When arriving at the DC logistics operator, the material is processed and separated into two types: • Hangers and alarms that will be available for C&A suppliers. • Hangers for recycling. 8. To send the hangers and alarms to the suppliers by the operator, the invoice is issued as “lease”.
Recycling
C&A Supplier
Logistics operator
DCs
DCs
Stores
NOTE All hangers are returnable, whether part of the turnover or not. It is very important that broken hangers be returned to the DC, so they will be recycled and used as raw material for new hangers.
PERSONS INVOLVED Lamps Glauco Behrendt – CCI Logística
Computer Waste Osmar Gurgel e Edmar Cabral – IT
Construction Waste Tiago Lima – Engineering
Uniforms Marcelo Susumu – Sourcing Projects
Cosmetics Cauana Grando Ribeiro – Cosmetics
Medical Waste - Office Ana Paula Mestiço – Facilities
Maintenance Waste Renato Nascimento – Engineering
Tires Glauco Behrendt – CCI Logística
Chemicals Camila Cerca – Logistics Operation
Lubricating Oils Glauco Behrendt – CCI Logística
Toners Danilo Ricordi – Simpress
Electronic Materials Sustainability
Cooking Oil Leticia Martins – Sodexho
Recyclable Waste Ana Paula Mestiço – Facilities
Hangers Cezar Zambuzi