Kcn 1 2014 by Klüh Linaer

CORPORATE NEWS | 1 - 2014

From Düsseldorf to Dubai: Klüh’s Airport Service in high demand

In this issue Catering for Commerzbank

Klüh Catering takes care of some 14.000 employees in Frankfurt

Klüh Foundation

Experienced and ready to tackle anything: part of the Klüh crew at Frankfurt airport

Medical award for an extremely dedicated surgeon in Berlin

In January, Deutsche Lufthansa AG at the Frankfurt airport already commissioned basic cleaning works. Lufthansa relies on Klüh’s expertise in the area of aircraft interior cleaning and logistics to carry out targeted cleaning work in very critical

time intervals in the long-haul fleet, including the “flagship” A380. Here, the areas of first and business class for the wealthy clientele receive special attention. Continued page 3

Klüh Service Management: Higher turnover in the last year

China: Award for Klüh

Highest award for Klüh in China: Branch entered “Top 200” list

More inside: RWE: strategic partner BASF honors Klüh Security: New partner

Boom at the airport service of Klüh Service Management: at the locations Berlin-Tegel and Frankfurt three new direct contracts were concluded and implemented. The volume of orders amounts to approximately 4 million euros.

2 2 4

The international multi-service provider, Klüh Service Management, has grown once again over the last year. Turnover rose from 650.8 M to 658.5 M euros despite the company’s deliberate retreat from Greece and its split from the Duisburg-based company Union Technik. The number of employees was up on the previous year from 42,789 to 43,262. The privately owned company from Düsseldorf took on a whole range of outstanding orders during the fiscal year of 2013. The company also won a three-year contract for the second time to clean the Burj Khalifa in Dubai. Continued page 2

Responsible: Ivanka Pata

The Board: Christian Frank, Uwe Gossmann (Speaker), Frank Theobald

Continued:

Higher turnover 15,11 % 19,21 %

27,70 %

KUNDE Customer

14,69 %

Burj Khalifa, 800 meters tall, is the highest building in the world. The company was also appointed to run all security services at the ECB in Frankfurt.

2012 was outstripped by last year’s turnover of 35.76 M euros. Moreover, the clinic service from Klüh’s subsidiary, Wuhan Tongji Property Management, was rated second in China.

In Germany, Klüh’s turnover increased by 20 M euros from 453.48 M euros to 473.00 M euros. Foreign turnover saw a total decrease from 197.31 to 185.53 M euros. As a result of the euro and bank crisis, turnover in Spain fell by more than 6 M euros to 35.36 M and dropped by more than 10 M euros to 19.14 M in Greece.

In Germany’s neighbouring country, the Netherlands, the curve is also rising steadily. Turnover has risen from 9.53 M to 11.5 M euros. This growth is mainly thanks to new contracts.

RWE: Klüh is strategic partner

By revenue and market capitalisation, BASF SE is the world’s largest chemical company and employs around 112,000 staff in more than 80 countries. The company has a turnover of 73.9 billion Euros (2013).

With a turnover of 54.07 billion Euros (2013), RWE is the second largest energy supplier in Germany. This year, the company honoured Klüh as a “Strategic Supplier”.

The headquarters of BASF is in Ludwigshafen in the German RhinelandPalatinate. The company has now honoured Klüh Service Management for top performance in facility management for the second time.

8,47%

14,82 %

BASF: Award for Klüh

Top performance The award in eleven categories is issued at the company’s largest production facility worldwide, which employs nearly 40,000 people. With the repeat award, the company honours Klüh’s top performance based on the criteria of quality, occupational safety and cost consciousness.

Josef Klüh, Sole Shareholder of the company and Chairman of the Advisory Board, notes: “We have been able to contend in a highly competitive enviIn contrast, the company’s ronment and to increase business in the United market shares in some Arab Emirates (UAE) desectors by providing preveloped positively seeing Owner Josef Klüh mium quality services. an increase of 10 per cent Feedback from our cusin turnover from 40.68 M tomers has shown that we to 44.62 M euros. Business in China are on the right track with our aspirais also developing at an impressive tion to deliver premium quality serrate. A turnover of 31.87 M euros in vices at prices suitable for the market.

Largest chemical complex With more than 70 employees, Klüh is responsible for the maintenance and glass cleaning on the ten km2 company premises with 2,000 buildings which compose the largest integrated chemical complex worldwide. The Klüh team is also responsible for a range of other services. For example, BASF Events with up to 20,000 visitors are supported outside the factory premises.

“For us, Klüh is one of the suppliers that are particularly significant and strategically important because of their delivery or performance” says Dr. Ulrich Piepel (picture), Chief Procurement Officer (CPO) and thus head of the Central Purchasing for the electricity giant RWE. The Group has now awarded Klüh Cleaning the title of “Strategic Supplier”. Piepel: “Despite constant new tenders, Klüh Cleaning has been the only service provider for cleaning at many locations for several years.” The RWE top manager: “We work very closely, with our strategically important suppliers. The services of Klüh Cleaning have increased progressively over the years and our contacts also help us in optimising processes”. Klüh belongs to 400 of in total 14,000 suppliers that are considered ‘strategically important’.

Klüh at World Airport N° 1 Catering for Commerzbank thirty months. Since April 1 2014, sixty-six more employees have been employed in the area of maintenance - a contract with a term of thirty-three months. The contract for gardening works, for which six employees have also been responsible since 1 April 2014, has the same term. The contracts amount to an annual volume of more than three million Euros. About DWC This year, alongside the spectacular extension of the cleaning order for the world’s tallest building, Burj Khalifa in Dubai, the Klüh subsidiary Berkeley Services in the United Arab Emirates achieved another major order: Berkeley has been commissioned with cleaning, maintenance and garden works at the Dubai World Central Airport, which is currently under construction. With this, a Klüh company is now also represented in future at the world’s largest airport. On August 1, 2013, Berkeley Service had already taken on the cleaning service at DWC with 127 employees. The contract was completed over

Dubai is a vital connection point between East and West. DWC further cements Dubai’s leading position as a logistics and trade hub. It takes advantage of Jebel Ali Port (the largest container port between Singapore and Rotterdam) and seamlessly connects it to Al Maktoum International Airport through the dedicated Dubai Logistics Corridor. This forms a single custom-bonded zone, reducing time on the ground and accelerating the flow of sea-to-air/ air-to-sea cargo. With direct access to the major trans-emirate road networks, Dubai World Central is a true multimodal logistics platform providing unprecedented levels of connectivity, speed and efficiency.

Major order for Klüh Catering: Commerzbank commissioned the company with catering services for the headquarters of the major German bank in Frankfurt. The three-year contract includes an annual volume of around nine million Euros! Klüh Catering now caters for the nearly 14,000 employees of Commerzbank in Frankfurt – in the old and the new high-rise and other buildings belonging to the bank. Klüh Catering won the bid against the previous operators Eurest and KTC. Catering manager Peter Waldecker:

“This is an extremely exceptional order for us. Our team won the tender through dedicated performance after a prequalification which went on for five weeks. „ After the presentation appointments at all the facilities tendered and award discussions, Commerzbank already officially decided on Klüh in late 2013. On April 1 Klüh took over production in the German financial capital on the river Main. Since then, Klüh Catering has provided more than 4,500 main meals and nearly 6,000 snacks on a daily basis.

Continued:

From Düsseldorf to Dubai ... over the Atlantic, Frankfurt Airport is one of the largest UAL stations outside the United States. Independent Service Provider That makes United Airlines one of the busiest airlines at Germany’s biggest airport. With this customer, the company Klüh has further expanded its market-leading position as an independent service provider in the field of aircraft interior cleaning at Frankfurt airport. In addition, it was also possible to set up the mainstay Security. Integrated services Klüh is now one of the few European companies to offer an “Integrated aircraft search and clean” concept. Here, the sub-processes of aircraft interior cleaning and aircraft searching under security aspects are combined in an integrated process. The development was carried out hand in hand with the customer United Airlines and required training of Klüh staff in Washington DC.

Between landing and take-off time is a crucial factor. The Klüh team faces the challenge to clean an airplane thoroughly in a very short time The contract represents a foot in the door for Klüh at Lufthansa in Frankfurt/Main, the carrier’s most important domestic airport.

With United Airlines (UAL) another airline has been acquired as a direct customer in Frankfurt. With up to nine daily departures for jumbo jets

To carry out the work on board the aircraft, the logistical expertise of Klüh Airport Service is also required. For the provision of the aeroplanes with supplies, up to 40 pallets of on-board materials need aircraft-specific commissioning every week. Alongside the classic toilet materials, headphones, pillows, blankets and hygiene kits for the seat provisions and beds for the crews are prepared. New customer: German Wings In Berlin too, the Airport Service has gained an important client: Germanwings (4U), a subsidiary of Lufthansa. The airline will carry out approximately 17,000 aircraft movements annually. For this, the airline requires a reliable cleaning crew – that of Klüh Airport Service. In Frankfurt, as of September 1, the Airport Service is to serve the Emirates Airline’s Airbus A380, which flies once a day from Frankfurt. The contract for the cleaning of this aircraft alone represents an annual turnover of more than € 300,000.

Real estate giant JLL: “World class” standard in the cleaning of Dubai’s Burj Khalifa

Klüh foundation honors dedicated doctor The surgeon, who has already received the Federal Cross of Merit for her achievements, has been working for more than fifteen years for children suffering from conditions which were formerly referred to disparagingly as “harelip” or “fishing tongs”. The award of the Klüh Foundation, which includes prize money of 25,000 euros, is intended to support the surgeon’s research into the “intrauterine and postnatal growth pattern of the jaw in children with Pierre Robin sequence (PRS)”. Corrective surgery

H.-J. Driessen (Klüh Foundation) with honored doctor Ayse-Gül Schmidt The award of the “Klüh Foundation for the Promotion of Innovation in Science and Research” was presented this year to the medic Dr. AyseGül Schmidt of the Charité Campus Virchow Klinikum, Berlin. The specialist in oral and maxillofacial surgery is exemplary in her commitment to children with cleft lip and palate and supports concerned parents through awareness and information campaigns. The award was presented on the premises of Commerzbank, Berlin. The presenter of the award and host at Commerzbank was Klaus-Peter Müller, Chairman of the Board of Commerzbank AG.

Most children affected need surgery in the first 24 months of life. Dr. Schmidt operates 60 to 100 newborns each year and carries out the necessary corrective surgery on more than 200 other children.

The grey arrow shows the measurements for 2013 - In all three areas, Berkeley achieved the absolut higest appraisal: “World Class”

Fantastic results for the Klüh operation in the Burj Khalifa, the tallest building in the world, which Berkeley Services has been responsible for cleaning since 2010.

Impressed by humanity The Advisory Board of the Klüh Foundation considers the outstanding commitment of the award winner to be exceptional. Josef Klüh, the sole shareholder of Klüh Service Management, Düsseldorf, and initiator of the foundation: “I was particularly impressed by the humanity of our winner Dr. Schmidt, who uses a large part of her holiday to operate on children in need abroad free of charge.”

The real estate giant Jones Lang La Salle (JLL) comprehensively tested the cleaning measures in the 828-storey building for the owner Emaar Properties PJSC.

The Foundation, which has donated more than 650,000 Euros in prize money since 1986, has so far supported a wide range of medical research.

Last year, JLL had already certified our “impeccable standards”, but, among other things, prompted more thorough documentation. This year,

Here, Berkeley consistently scored top marks in 2013 for its policy, working philosophy and strategic approaches, for the procedure as well as for the execution.

the real estate professionals were absolutely thrilled by the work of the Klüh company, and certified, among other things, the “excellent quality of the ‘safe working’ plan”. The documentation was of an “exceptionally high standard”. Jones Lang La Salle is the world’s largest real estate services company and is based in Chicago. Despite strong competition, Berkeley Services based in Dubai was again awarded the contract in the re-tendering of the Burj Khalifa cleaning order last year. 200 employees deal with cleaning tasks around the clock in the 800-metre-high building. The order is the largest that can be awarded in the Emirates.

Klüh N° 2 in China’s clinic Klüh Turkey: Partnership market: Award for Wuhan with RGM and new orders Klüh Türkiye has formed a partnership with the prestigious facility management company RGM in order to provide integrated services together. The companies already work together in the Piri Reis University in Istanbul. While RGM is responsible for facility management and building services, Klüh Türkiye is responsible for the areas of cleaning, pest control and gardening services. The campus of the Piri Reis University is considered the first “green campus” in Turkey. In another university, the prestigious Johns Hopkins University, Klüh

Clinic Branch of Klüh in Wuhan: second place amongst all Chinese companies The Klüh subsidiary company Wuhan Tongji Property Management in Wuhan in South-East China had been entered into the list of the top 200 property management companies in China at number 162. The clinic branch of the partner of Klüh Service Management, Düsseldorf, even achieved second place amongst all of the companies in the country which took part! A total of 71,000 companies applied to be listed in the top 200. The “Property Management Development Report” from the China Property Management Association in Beijing which is significant in the People’s Republic covers the company’s status, the customers’ satisfaction with their services and their influence on the branch and the market. Big step forward The Chinese property management experts investigate the development status of companies across the whole of China in this annual report. In order to be entered into the top 200 companies, the amount and importance of the customers and the

has been able to further expand its services. Having been responsible for cleaning, reception, laundry and garden services with more than 150 employees since 2009, Klüh Türkiye has now also taken over the catering services. Largest service provider The Turkish Klüh company has numerous international companies among its customers. Klüh Türkiye is, for example, the largest service provider for Coca Cola. Catering services are currently offered in four branches of the global group. In addition, Klüh provides cleaning services at three other Coca Cola bases.

extent of the services carried out are deciding factors. Uwe Gossmann, spokesman for Klüh’s management said, “This is a big step forwards in China. The fact that we were named number two in the whole of China as a clinic service provider is particularly significant. This is further proof that we are truly a leader in the area of healthcare in China and that we can assert ourselves against other internationally active service providers.” Klüh’s Managing Director in Wuhan, Li Yaping, was one of the few company representatives in the whole of China to be invited to the Property Management Association’s press conference in Beijing. The skills which the Klüh company in Wutan possess already became clear a year ago when the “Hubei Bureau of Quality and Technical Supervision” commissioned the Klüh Service Management subsidiary company with the development and implementation of hygiene standards for hospitals in the whole of Hubei Province (58 million inhabitants).

Catering for Coca Cola – one of the renowned customers in Turkey

Klüh Security gains competence with Risk Workers Klüh Security GmbH has gained a significant new partner, the Munichbased company for security consulting, Riskworkers GmbH. In this partnership, customer wishes can be met even better when it comes to the

“The two service portfolios complement each other perfectly”, says Gunnar Rachner, Managing Director of Klüh Security GmbH. “More and more customers are asking for specialist services which we did not

of Riskworkers GmbH: “The customers want expert and specific solutions for their security problems at home and abroad. With a strong partner at our side, which is one of the most reputable security and fa-

The customer thus has the advantage that he can describe all his concerns regarding security at home and abroad to a Key Account Manager who can then present him with complete solutions. Cybercrime

provision of high-quality security and consulting services. Riskworkers GmbH is a security consultancy based in Munich that specialises in the areas of intelligence, investigations and security abroad.

have in our portfolio until now – for example specialist training courses on the topics of workplace violence, social engineering or proper conduct in high-risk countries.”

cility management providers in Germany, we are ready to meet these requirements. “New approaches to investigations, special training for corporate members and support in crisis regions are among the specialist services of Riskworkers GmbH.

Oliver Schneider, Managing Partner

This comprehensive approach is unique in Germany and corresponds to the service concept of both cooperating companies. In addition, Riskworkers GmbH is distinguished by specialist services which are not offered by comparable consultancies. Here the area of cybercrime support, which includes unique skills, deserves special mention. “In this way, we have our finger on the pulse of time and respond to new threats in an appropriate manner”, says Klüh Security Manager Gunnar Rachner.

Cruise with Customers on the Rhine Year for year, on the occasion of the second largest folk festival in Germany, the Rhine funfair, Josef Klüh and his management invite customers and friends of the company to a cruise on the Rhine. From aboard the ship, about 600 guests of Klüh were able to enjoy the spectacular fireworks display that was lit on the banks. Among the guests were Ralf Zerenner, Managing Director of Berkeley Services, Dubai, the Klüh company in the Emirates, and Paschal Connolly, Managing Director of Klüh in the Netherlands. After a sumptuous buffet and wine for dinner the local specialty Altbier proved especially popular on deck: a strong, dark beer that is only brewed like this in the Rhineland.

Hosts on the Rhine: Josef Klüh and wife Ahlem

Successful in the Netherlands: Paschal Conolly

Much to talk about: Ralf Zerenner (Dubai, left), Gunnar Rachner (Klüh Security)

Ahlem Klüh, Uwe Gossmann (speaker Board of Management), Frank Theobald (Managing Director)

Highlight: fantastic fireworks on the Rhine