Kcn 1 2015

CORPORATE NEWS | 1 - 2015

New Managing Director joins Board

In this issue Citizen of the Year

Businessman Josef Klüh is “Düsseldorf Citizen of the Year”

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Beijing: Dialogue with employees New holding management: Uwe Gossmann, Christian Frank, Frank Theobald (spokesman), Reiner Worbs (from l. to r.)

The Advisory Board of Klüh Service Management GmbH has appointed Mr. Reiner Worbs as a member of the Management of the Holding Company as of 01 February 2015.

Reiner Worbs has many years of experience in the top management of

Uwe Gossmann (5th from right), Chinese employees during presentation

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Moscow: Klüh cleans Airport

service companies in the field of facility services and will take over the multidisciplinary responsibility for sales and operative business at Klüh. Josef Klüh, owner and Chairman of the Advisory Board: “We are delighted to welcome Reiner Worbs, a highly experienced leader, on board.” Thus, as

Burj Khalifa: Klüh Group Klüh cleans is awarded new contract Bundestag Burj Khalifa, Dubai: The Klüh Group is awarded another contract for cleaning in the world’s tallest building.

Within the framework of a public tender, Klüh Cleaning has been awarded the contract for carrying out routine maintenance in the German Bundestag (“Paul-Löbe-Haus”). The building, located only a few metres away from the Reichstag, houses 550 offices for 275 MPs, 21 meeting rooms for committees and about 450 offices for committee secretariats. Alongside the support of visitors, a restaurant is also part of the offer.

Berkeley Services UAE, the subsidiary of Klüh Service Management GmbH based in Düsseldorf, will continue to be responsible for cleaning in the world’s tallest building, the Burj Khalifa in Dubai.

Klüh Rus to clean terminals at leading Russian airport

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More inside: Amsterdam: New customers 3 dpdhl honours Klüh employee 4 Spain: Three more airports 4

of 01 February 2015, the holding management consists of Reiner Worbs and the spokesman Frank Theobald, Christian Frank and Uwe Gossmann.

Uwe Gossmann is to manage and strategically expand the international business, which is becoming increasingly important for the company.

The company Emaar Properties PJSC has extended the contract, which was concluded in 2010, for another three years. It is the biggest order awarded in the segment within the United Arab Emirates.

Ralf Zerenner, CEO of Berkeley Services: “We are very proud that we won the tender for another three years following a laborious testing procedure.” Uwe Gossmann, managing director of Klüh, comments: “This is the world’s most spectacular reference in the cleaning ... Continued page 2 Responsible: Ivanka Pataca

Along with the Office of the Federal Chancellor and the Marie-ElisabethLüders-Haus, the transparent, futuristic building belongs to the sotermed “Band des Bundes” (Band of the Federation). These buildings connect those parts of the capital previously separated by the wall.

World’s tallest building: Burj Khalifa

The Klüh contract includes the maintenance cleaning for a total of 1,700 rooms and 61,000 m² of main usable space.

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Continued:

Josef Klüh is “Düsseldorf Klüh Cleaning cleans Bundestag Building Citizen of the Year”

“Citizen of the Year”: Josef Klüh during the recording of the programme

The German Bundestag in Berlin – cleaned by Klüh

Josef Klüh, owner and chairman of the board of the company Klüh Service Management GmbH in Düsseldorf, has been chosen by his home town to be “Düsseldorf Citizen of the Year”. This title is awarded annually by center.tv, the Federal State capital’s own television channel. Each time, the title is awarded to seven different recipients. Josef Klüh was recognised in the “Economy” category.

Every day, Klüh teams clean 55,000 m² - offices, meeting rooms, restaurant and other public areas.

The self-made man took over his family’s small building cleaning service in 1962 and transformed it into an internationally active multiple service provider with over 43,000 employees and an annual turnover of €658.5m (2013). Out of gratitude for the positive development of the company Klüh founded the “Klüh Foundation for the Promotion of Innovation in Science and Research” in 1986.

In the early shift, the Klüh cleaning team consists of up to 60 employees, who have already finished their work by nine in the morning. During the day, up to 15 more employees continue to keep the Bundestag building spick and span.

René Koltz, Branch Manager of Klüh in Berlin: “We are proud to have won this prestigious contract and look forward to not just meeting the requirements but exceeding them.”

With a turnover of 182.4 million euros, Klüh Cleaning ranks among the big quality providers in Germany.

Klüh Cleaning is the largest branch of the Klüh holding, Düsseldorf.

Continued:

Dubai: World Airport Central next big award für Klüh division and I would like to congratulate our team in Dubai on this extraordinary performance.” To ensure constant cleanliness both on the inside and on the outside of the huge building, 200 employees of the Klüh Group are deployed around the clock, all year round.

The order, worth millions, is the beacon project for the Klüh company in the United Arab Emirates, whose continual upsurge is due to a multitude of services rendered in line with the most stringent industrial standards. These include appropriate certifications and the more than 5,000 employees being provided with ongoing training.

Giorgio Armani featuring 160 rooms, 144 Armani residences, eight restaurants and a top restaurant on the 122nd floor. The building has 57 elevators - up to a height of 638 m.

members of staff in Dubai, Abu Dhabi and Ras Al Khaimah and serves more than 1,000 customers.

Klüh subsidiary Berkeley Services is a market leader in the area of building services such as cleaning, maintenance and security. The company has been part of the Klüh Group since 2007, employs more than 5,000

The world‘s largest airport is presently being built in Dubai. After Dubai International Airport (DXB), which has been in existence for some time, they are working flat out on the construction of Dubai World Central (DWC).

Dubai World Central

The DWC airport has been open for passenger flights since 2013. When construction work is completed, and that is expected to be by 2020, DWC will be the largest airport in the world.

A large business park is being created around the airport, with huge potential both now and especially in the future for the Klüh subsidiary Berkeley Services.

The region is one of the development areas with the biggest business opportunities in Dubai and the entire United Arab Emirates, and in this way is unique in the world.

Building services on top of that

The Burj Khalifa is 828 metres tall and has 189 floors, more than any other building in the world. The enormous tower is one of the Architectural Wonders of the World and the Emirate’s landmark. It is surrounded by a park that sprawls over 11 hectares.

The Burj Khalifa houses more than 900 apartments and Dubai’s biggest shopping mall, and has 37 floors for offices, the first hotel from designer

The Berkeley Services Group has been cleaning the passenger terminal since 2013, with a workforce of about 127. In April this year it succeeded in adding the entire building services.

Engaging more than 66 engineers and technicians, Berkeley takes care of all the technical equipment in the DWC buildings – from fire services to the air-conditioning systems.

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Staff dialogue at the Union Hospital Beijing

Awkward patients, caring bosses – workers talk about their daily routine

Klüh‘s Chinese companies Tongji and Pujing operate in over 100 hospitals, making them the highest-profile services providers with expertise in clinical hygiene. The clinics they take care of include the renowned Tongji Hospital (4,000 beds) and Union Hospital (4,600 beds) in Wuhan, and the Union Hospital in Beijing. To promote mutual understanding and collaboration, there has just been an event in which Klüh staff in Beijing reported on their daily routine.

tion. We have to know how various cleaning products work, learn to use cleaning equipment and machines, become familiar with different surface materials, because only like that can we look after floors. I‘m proud to say that I‘m an all-rounder - waxing, polishing, wiping, cleaning glass, I can do all that easily. As there are more and more new technologies and new materials these days, I have to learn all the time, constantly striving to acquire even more skills.

During the staff event at Union Hospital, Uwe Gossmann, Director Klüh International, was also on hand as an interlocutor. Gossmann: „The idea was to give our client a feeling of the issues and problems our staff have to deal with and what an important role they play.“

He admitted he has had to do a lot of overtime, but was always „available for work at any time.“

Shouting and ranting Patient carer He Ying described a typical experience like this: „There was a patient complaining very loudly because she had severe problems the last time she registered. She was shouting and ranting because she was unable to register the last time.

She said we weren‘t human beings, the doctors didn‘t care.“ He looked after the patient, who lost control again and hit out, so security had to be called. It was only with a lot of patience and tact, the patient carer said,

Klüh Managing Director Uwe Gossmann (2nd from right) and Chinese personnel that they managed to calm the patient down.

to the conclusion: „As patient carers we have espoused the concept of being friendly, putting on a nice smile, being polite to others and following rules and regulations. That‘s how we create a nice and friendly atmosphere in the hospital.“

Patient carer Deng Xiaoli works at the Surgical Ward reception and last year was twice voted Employee of the Month. Every day she issues about 300 access passes and discharges 100 patients, some of whom she accompanies. The young woman says: „Every day we say „Hello“, „Goodbye“, „You‘re welcome“ or something similar hundreds of times.“

Klüh employee Wang Genlai is a cleaner on the Surgical Ward and admits: „The cleaner‘s work is underestimated by many. Cleaning is technical, not just physical work. It‘s not simply a case of cleaning floors or dusting, it also calls for specific knowledge of cleaning methods and their applica-

She also described an occurrence with a most furious patient and came

Klüh Amsterdam: New clients and the first e-mobile for aircraft cleaning

Wang Genlai showed what was important from an employee‘s viewpoint.

In a special task – water had penetrated a parking level – his boss insisted that the staff put on dry clothes.

Wang Genlai: „We were very touched by that. When you work here you feel safe and sound, like at home.“ Klüh is highly regarded in China.

For instance, the province of Hubei (population: 58 million) contracted the company to draw up and implement hygiene standards for all hospitals throughout the province.

In a nationwide ranking of companies in the hospital sector, the hospital division of Klüh‘s subsidiary even came second of all companies considered!

Klüh Rus to clean terminals at leading Russian airport

as a low-cost airline. The concept took off: today the airline employs more than 8,000 men and women, and its fleet of over 200 Airbus planes flies in excess of 60 million passengers a year. easyJet connects Amsterdam with 15 European destinations, offering almost 40 flights from Amsterdam a day. The carrier is the market leader at Schiphol. The contract with easyJet was already signed in spring 2014.

Recently Klüh became the first company to use an electric vehicle for aircraft cleaning at Schiphol. Klüh NL boss Paschal Connolly had seen a vehicle resembling an eight-seater golf cart being used at Houston Airport to transport passengers. Connolly had the vehicle adapted by the manufacturer, seats taken out, a cleaning product container installed, and now uses the vehicle on the apron.

Paschal Connolly (left) presents e-mobile with employees Klüh is the market leader in aircraft leaning and related services at Amsterdam’s Schiphol Airport, with 55 million passengers the fourth largest airport in Europe.

The list of airlines that contract Klüh has now been extended again – by the world-famous carrier Cathay Pacific Airways and easyJet, one of the leading European airlines.

Cathay Pacific has been on the client list since October 2014. The carrier decided to work together with Klüh on the basis of excellent experiences collaborating in Germany and its reputation in Amsterdam. Last year Cathay Pacific received the Skytrax “World’s Best Airline” award.

The electric car can transport a cleaning team of five people with all the equipment they need. Klüh Netherlands has an ISO 14001 Environmental Certificate.

easyJet, set up in 1995, was launched

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Klüh Rus has been contracted to clean two building complexes at Domodedovo Airport. They are two terminals used to service cargo aircraft.

The contract has been effective since 1 December last year. The 23 employees there clean a total area of 27,000 m².

The plan is to extend the contract.

Domodedovo Airport is Russia’s largest aviation hub. In 2014, the airport handled 33.04 million passengers.

There is another contract for Pulkovo Airport. It contracted Klüh Rus to clean more than 2,000 m² of glass at the new central passenger terminal.

Bonn: dpdhl honours cleaner Ute Larmann

Spain: Three airports added to the list of clients

dpdhl honours cleaner Ute Larmann of Klüh Cleaning in the city of Bonn

Largest of the three new airport customers: “ibiza-eivissa“

With her commitment, Ute Larmann (55) stands for every hard-working, committed employee of Klüh Service Management.

hard-working, always friendly with everyone, and astonishingly knows everyone on the five floors she works on by name.“

And yet she is very special: the cleaner at the Post Tower, Bonn, was honoured by Klüh client dpdhl in a world ranking, the „Communication and Responsibility Award“! Director of Communication Prof. Christof Ehrhart even praised the Klüh employee in a speech to 120 members of staff.

„The whole department is very pleased with Ms Larmann“, said facility manager Nabil Azzouz, responsible for the project.

Starting from 1 February 2015, Klüh in Spain is responsible for the entire cleaning and baggage service at the three Spanish airports of Ibiza, Almeria and Menorca.

„She is very special“, said Pedro Muñoz, Director of Corporate Communication at dpdhl, „she is incredibly

The contracts are for three years and represent a turnover volume of nearly four million euros. A total of about 60 employees will be working at the three airports. All three contracts were awarded by aeana, the largest airport operator in the world.

Along with his staff, Azzouz is delighted by the extraordinary award given to Ute Larmann. The certificate she now has hanging on the wall at home says: „Her unfailingly positive manner, generosity and impeccable work set standards.“

So the Ibiza-Eivissa airport with over five million passengers a year is the most important of the three.

On the other hand Almeria in Andalusia handles only around one million passengers a year, and the small holiday island of Menorca 2.6 million passengers from all over Europe.

Ibiza is one of the most popular holiday destinations in Europe, and a favourite among German tourists.

Security for one of the biggest carnival processions Every year millions come to watch the German carnival’s “Shrove Monday processions”. The parade in Düsseldorf is one of the three largest in Germany, more than 70 floats parade 5.1 km through the city.

This year Klüh Security was responsible for the safe running of the Düsseldorf procession for the second time. The company has just been given a three-year contract for providing security for the procession.

Extra staff in danger zones Depending on the size of the float, every float is accompanied by between four and eight stewards of the Düsseldorf security service wearing orange jackets.

Extra staff are placed in sufficient numbers at danger zones, escape routes and the security doors provided.

Beforehand, Klüh Security went through every aspect of security in detail with the authorities and the organiser. On Shrove Monday the company was part of a co-ordination group that includes the organiser, the police, fire brigade, ambulance service and the public order office.

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