INTRODUCTION
At Knauf, our commitment to your success extends far beyond delivering top-quality materials. Discover our range of services designed to optimise your operations, enhance efficiency, and strengthen your market position. From personalised consultations to streamlined logistics solutions, Knauf is your ally in navigating the dynamic landscape of construction product distribution. Your journey with Knauf is more than a partnership; it’s a pathway to unlocking new potentials and building a legacy of excellence.
ONE PHONE NUMBER
We understand that your time is precious therefore we’ve made it easy to contact us, the only number you need to know is:
Order placement
Delivery tracking
Expert technical support
Project specification queries
Invoice query resolution
After sales support
PROJECT TRACKING
As part of our commitment to developing opportunities with you, our sales team will conduct regular project tracking meetings, discussing potential leads and project pipelines that are in development by our specification teams. Our updated strategy in this area will increase focus on 4 key areas:
THE RIGHT PROJECTS
Working with our supply chain partners, and market leading project lead software, we’ll identify the best projects for Knauf to engage with across all the major sectors.
TENDER
High engagement with relevant stakeholders during this phase.
CREATING SPECIFICATIONS
Our Project Specification Team will work collaboratively with architects and designers to create Knauf specifications.
WINNING TOGETHER
Your local Knauf Area Sales Manager will be there to help ensure we retain the specification and you are fully equipped to secure the opportunity.
TECHNICAL SERVICES
We care about what you do and are committed to supporting you and your customers throughout the building process. Knauf provide extensive preconstruction, specification and on-site support, assisting at every stage of a project with our market-leading technical and sales support personnel.
Our technical services team are always here to provide guidance on the selection of the most appropriate systems needed to meet your performance criteria. Speak to our experts via phone, email or webchat:
Phone: 01 4620739 (Option 2)
Monday – Friday 09:00 – 17:00 (excluding Public Holidays)
Email: technical-uk@knauf.com
EXTERNAL SALES TEAM
Our sales team are here to support every aspect of your journey with your customers. Our sales teams and product specialists across Ireland are on hand to support our direct merchant and distribution customers, along with our contractor and installer networks. This ensures that we have a strong understanding of your business and needs to support beneficial sales growth.
95% OF REDIRECTED QUERIES WERE IMMEDIATELY RESOLVED BY OUR CUSTOMER SERVICE TEAM
Our flexible, field based sales teams are available to meet with you in branch, at your offices or on site.
We know how important a quick response is, that’s why our External Sales Team will divert their phone to our Customer Service Team when they’re unavailable. This service has a 95% 1st call resolution.
CUSTOMER SERVICE PROMISE
We understand the importance of an easy ordering process and that keeping you informed of progress is key to a successful partnership. Our team are available to help with your queries on:
01 4620739 (OPTION 1)
07:00 - 17:30 MONDAY TO FRIDAY
OUR CUSTOMER SERVICE PROMISE IS:
Place your orders with us by 5pm on day 1 for delivery on day 4*
We will provide an order confirmation within 2.5 working hours
We understand the importance of flexibility in making changes to the orders you place with us. Order amendments are accepted, simply email or call us. Balance orders are offered, on request, if any of your order is unavailable.
We will answer calls within 15 seconds
We will reply to emails within 2hrs 30 mins
*subject to stock availability and logistics
DELIVERY PROMISE
We understand that in addition to a quick and efficient ordering process, it’s vital our logistics solution delivers our products on time and in full.
98.4% OF OUR DELIVERIES WERE ON TIME IN 2023
OUR DELIVERY PROMISE IS:
Standard service day 1 for day 4 (untimed)
A minimum of a 2 hour window or AM/PM timed deliveries* are available on full and part loads Subject to availability, next day collections are available from our Dublin warehouse
* Subject to availability
ON-SITE SUPPORT
We know that build programs don’t always run as planned and our on-site specialists are here to assist with your customer’s build programme. Giving practical solutions for the build, ensuring the system is installed using all the correct components and helping to ensure your customer’s build programme runs smoothly.
Our field based team so can meet customers either at their site or offices.
TRAINING
The Knauf Learning Zone at our showroom and training facility in Tallaght offers industry leading courses for the construction industry facilitated by qualified trainers delivering CITB approved courses. We provide in-depth training on a wide variety of Knauf products and systems. Simply drop us an email below to find out more. We also have an extensive range of product videos on our YouTube channel, giving tips and advice on a number of the products within the range. Alternatively, if you have a specific training requirement please speak to one of our team who will be able to arrange this for you.
EMAIL KNAUF TO FIND OUT
TRAINING
CONTINUOUS IMPROVEMENT
We understand that we may not always get everything right nevertheless, we aim to give you industry leading service and support to drive your business forward. As a valued partner we welcome your feedback on areas where we can improve. Please feel free to drop us a message using the below link so together we can become even stronger…
CLICK HERE TO PROVIDE FEEDBACK: FEEDBACK
FIND OUT MORE
CLICK HERE TO FIND OUT MORE: OUR SERVICES
Find out more
https://knauf.com/en-GB/ knauf-gypsum/services-support
Customer Service
01 4620739 (option 1)
cservice@knauf.com
Technical Service
01 4620739 (option 2)
technical-uk@knauf.com (excluding bank holidays)
Website knauf.ie
Addresses
Knauf 87 Broomhill Road Tallaght Dublin 24 D24 WR85
Creation Date: 11/09/2024
Revision Reference: 001
Revision Date: 11/09/2024
The information given in this publication is believed to be current and accurate as at the date of publication, but no warranty, express or implied is given. Updates will not be automatically issued. © Copyright Knauf 2024