We recognise the importance of the buildings in which we all live, work and relax.
We spend 90% of our lives inside buildings, so it is of the utmost importance that the homes we live in, the hospitals where we care for our sick, the schools in which we educate our children and the offices in which business operates are world class, safe, comfortable, sustainable and enjoyable.
The extensive portfolio of products and systems from Knauf UK & Ireland is developed to support that vision.
As a business, we look to the future; building on the knowledge we have acquired with a planned programme of research and development to make sure we continue to keep ahead of current thinking.
Looking to the future also means that our business must be sustainable. We are always conscious of the wider consequences of our actions, both today and tomorrow. We work hard to minimise our impact on the environment and are proud of our recycling, waste reduction and energy efficiency initiatives.
1.
General Information
Our commitment to quality products and great service extends to every contact we have with our customers. That is why we’ve developed our Product Brochure to be more than just products on a page.
It contains product information, ordering and delivery information, as well as useful contact details.
GENERAL INFORMATION
KNAUF UKCA MARKING
The introduction of UKCA [UK Conformity Assessed] marking is a new UK product marking that will be used for goods being placed on the market of Great Britain. The UKCA marking alone cannot be used for goods placed on the Northern Ireland market, which requires CE marking or UK[NI] marking.
Goods which are affixed with ‘CE’ marking and meeting obligations of the EU’s Construction Product Regulation may still be placed on the UK market until 30th June 2025. From 1st July 2025 ‘CE’ marking will not be recognised in Great Britain for areas covered by government guidance.
However, products bearing the ‘CE’ marking will still be valid for sale in the UK so long as they are also accompanied by a UKCA DOP and marked with the UKCA mark where applicable by 1st January 2024, and compliant with the relevant UK guidance around conformity. Knauf will continue to monitor Government guidelines in respect of product conformity, and introduce legislative changes as they become entrenched in UK law. Any, and all changes will be clearly communicated to all customers of Knauf UK & Ireland.
KNAUF CE MARKING
From 1 July 2013 the Construction Products Regulation (CPR) came fully into force making it mandatory for products that fall within the scope of a harmonised European standard (hEN) to display CE marking. The CE mark indicates that a particular construction product can be legally placed in European Economic Area (EEA) member states and is based on the principal that the product specification, and therefore the product, is ‘fit for purpose’.
All Knauf products supplied into the Republic of Ireland and Northern Ireland are fully compliant and CE marked where required under CPR regulations.
SUPPORTING YOU WITH UKCA AND CE MARKING QUERIES
More information about the changes in regulation and the implications for the Knauf product range can be found on our website at www.knauf.co.uk
ALSO AVAILABLE ON THE KNAUF WEBSITE ARE:
DOP DOCUMENTS FOR DOWNLOADING
CONTACT DETAILS FOR ANY QUERIES
SDS DOCUMENTS FOR DOWNLOADING
You can find more details about product compliance underneath the pricing tables within this Price List.
STOCK AVAILABILITY
Indicates that products are available ex-stock
Indicates that products may not be available for immediate delivery ex-stock
ORDER PLACEMENT AND GENERAL ENQUIRIES cservice@knauf.com
EDI For more information on our EDI services please contact eric.dancer@knauf.com
ORDER SERVICES
ORDER CONFIRMATION
You will receive an order confirmation within 2.5 working hours of receipt of your order by Knauf.
Please help us to help you.
Please ensure order confirmations are checked for each order placed and let us know of any discrepancies.
If an order relates to a specific project, please quote the project number when ordering to ensure the correct pricing is applied.
Please note that during periods of allocation, order confirmation, amendment and delivery may be subject to new terms.
ORDER AMENDMENT
Order amendments will be accepted up to the point of loading.
Order amendments not permitted on non-stock or special products.
ORDER CANCELLATION
Order cancellations are permitted up to 48 hours before delivery date free of charge.
Order cancellation only possible on stocked items and not special or non stocked items if already produced.
Order cancellations within 48 hours of delivery will incur charges and will be informed at point of cancellation.
Cancellation received after loading has commenced: £300 restocking charge.
Cancellation received after vehicle has departed: £300 restocking charge plus transport charges.
RETURNS
Product can be returned to Knauf if we’ve despatched incorrectly or the product is proved to be defective. All products sent in error must be returned in a condition suitable for resale. All material will be inspected on return and a credit issued only when the above conditions have been satisfied.
Returns are only possible for stocked items. For special or non-stocked items manufactured to the customers specific requirements returns are not possible.
Returns need to be confirmed to Knauf within 3 days of delivery excluding products proved to be defective. Unfortunately Knauf will not accept the return of any product ordered in error and delivered direct to site.
Freephone: 0800 521 050
(option 1)
Opening hours: Monday to Friday 8.00am − 5.30pm
DELIVERY SERVICES
DELIVERY SCHEDULES
We offer FREE delivery on full (28t) or half load (14t) orders (which require no self-offload). For delivery lead times and order cut-off times, please contact your local sales representative or Customer Services. For SFS orders and orders outside of the above, schedules are subject to a carriage surcharge which will be agreed when placing the order. Load schedules may vary from region to region.
DELIVERY SERVICE OPTIONS
For full load orders, you can split your delivery into two drops. The first delivery must be closest to the origin of the vehicle and the second delivery must be able to be completed within two hours of arrival at the first destination. Timed deliveries subject to availability.
SPECIALIST VEHICLES
We have a fleet of specialist vehicles and equipment that are available to hire subject to availability. We only ask that your order is received confirming your requirement 72 hours before delivery or delivery cannot be guaranteed. In the unlikely event that the order is cancelled within 72 hours of delivery, charges may apply if we are unable to use the vehicle elsewhere. Charges will be advised by Customer Services at time of cancelling the order.
*For site tower crane off-load
DEMURRAGE
We allow two hours for you to off-load your delivery; after which point we will charge £80 per hour or part thereof.
PRODUCT SERVICES
DELIVERY LEAD TIMES
SFS AND COATED METAL
Please contact Customer Services for latest delivery lead times.
INSULATION
Minimum production runs of some types and sizes of insulation are required − please contact Customer Services for further information. The right is reserved to source insulation from any manufacturing plant, sizes of board may vary, packs will be rounded up to nearest m² ordered.
EXTENDED DELIVERY TIME
Products shown as ‘ ’ in the Ex Stock column on the product listing may not be available for immediate delivery ex-stock and Customer Services can advise lead times. No part load deliveries will be made due to non-availability.
No order will be accepted without a written order and if the order or part of it is cancelled, the product will be charged for in full.
SPECIALS
The current range of product sizes are included in this Price List.
Requirements for special products can be met subject to production capability, minimum order quantities and an extended delivery lead-time criteria.
No orders for specials will be accepted without agreement to our Irrevocable Order for Bespoke Product terms and conditions:
If the order or part of it is cancelled, the product will be charged for in full.
All special orders must be taken in full within 45 days of the first load delivery. Any un-ordered volume from the minimum order amount will be invoiced.
To discuss a specials requirement, please contact your local Knauf sales representative and complete the Irrevocable Order for Bespoke Product form which can be found on www.knauf.co.uk
MINIMUM ORDER QUANTITY
Plasterboard can be produced to any pre-existing width and thickness combination to any length between 1800mm and 3000mm and is subject to a premium of 20%. The minimum order is 5000m².
Metal can be produced in special lengths and is subject to a 20% premium. The minimum order quantity is 1000 lengths. Some products are produced specially and therefore are subject to a minimum order quantity, start fee and extended lead time. These products are clearly marked within the price list.
ONE TONNE PALLETS
One tonne pallets can be prepared for most products and are subject to a minimum quantity. Please see criteria for specials listed on this page. One tonne pallets are not available for Insulating Laminates. One tonne pallets require an extended lead time of 10 working days and are subject to the following charge per pallet. Orders must be placed in multiples of 2 pallets.
tonne 258444
VAPOUR CHECK GRADES
Board in standard lengths is available in Vapour Check Grade. Boards are made to order, sold in full pallet quantities and an extended lead time applies.
For non standard sizes refer to Specials and Minimum Order Quantity above.
Vapour Check Grade is subject to a premium of £2.45/m².
PACKAGING SERVICES
PALLET HOODS (AVAILABLE ON REQUEST) BOARDS
THE SMALL PRINT
PRICES
Prices are subject to alteration and amendment. Unless otherwise stated, all products are sold in full pallet or pack quantities only.
CLAIMS
Claims relating to the quantity and/or any transport damage of the products at the time of delivery must be clearly noted on the despatch documents. Any liability for such a claim will be limited to the cost of replacement and transportation of the products in question.
Claim must be made within 3 days of delivery. No consequential loss will be accepted. Claims must be emailed to csadmin@knauf.com
SERVICE MONITORING
To maintain our quality standards, we may randomly monitor and record calls to enable us to ensure we provide our customers with the highest levels of service. In the unlikely event of a service issue, please contact Customer Services.
PAYMENT
Knauf Payment Terms are: within 30 days of the end of the month of the date of the relevant invoice. For details of settlement and merchant discount please consult the Accounts Receivable Department by email: ar-uk@knauf.com
CONDITIONS OF SALE
This Price List is not deemed to constitute an offer; all sales are contracted in accordance with our General Conditions of Sale; see p 51
Every effort will be made to meet specific delivery requirements. However, Knauf will not accept responsibility or liability for failure to do so, or for any loss or damage arising from this cause.
Knauf reserves the right to reject any order or instruction deemed to be unsafe.
Knauf also reserves the right to refuse to unload any vehicle at its destination if it is considered to be unsafe to do so. Full delivery cost will be charged to the customer. Moffett off-load vehicles are designed for short distances only. Knauf reserves the right to limit the distance and terrain that the forklift vehicle will cover.
Any time or date specified for delivery is an estimate only. Failure to meet any time or date specified for delivery will not entitle the buyer to terminate this contract nor to compensation for any loss or damage arising out of such failure.
GENERAL INFORMATION
TECHNICAL SERVICES
TECHNICAL SUPPORT
Knauf provides extensive pre-construction, specification, and on-site support, assisting at every stage of a project with our market-leading technical and sales support personnel. Speak live to our technical services team on the phone, via the Webchat on the Knauf website or send your technical enquiries to technical-uk@knauf.com where our teams will be happy to help.
Email: technical-uk@knauf.com
Website UK: www.knauf.co.uk
Live Webchat: 09:00–17:00 Monday – Friday
Phone: 0800 521050 (option 2) (excluding Bank Holidays)
DESIGN SERVICES
Knauf can provide project specific specifications, standard details and installation guidance for our customers. In addition to the internal drywall package, we have our Knauf Throughwall exterior system, comprised of products from both Knauf and Knauf Insulation. We offer full design support, as well as thermal calculations and on-site support.
EXTERIOR
KNAUF ACCREDITED TRAINING ORGANISATION
The Learning Zones at Immingham and Sittingbourne are CITB approved training organisations and offer various courses for the construction industry.
We believe in future proofing and protecting the workforce. We build for the world we live in.
We provide the best possible training on the large variety of systems and products that we supply and make our courses widely available to those who request it. Whether the trainees are already skilled tradespeople, wishing to add to their existing knowledge, or people with no previous experience, there is a course in our range to benefit all.
We are happy to advise on the suitability of different courses and the content can be adapted to suit the requirements of the delegates.
All work carried out on the Knauf courses will be in a simulated site environment, and to industry standards, using British Standard and European Codes of Practice for accuracy and finish.
Contact us to find out more about the latest courses available.
Telephone: 01795 424499
Email: knauftraining@knauf.com
Website UK: www.knauf.co.uk
Website ROI: www.knauf.ie
AVAILABLE COURSES:
Drylining − Direct bonding and metal lining systems
Fire protection − Encasement systems
General overview of interior products and systems
Metal stud partitions, shaft wall, wall linings
Metal suspended ceiling systems
Flooring − Brio and GIFA systems
Façades − Steel framing systems
Taping and jointing
Demountable ceiling systems
Drywall for site managers / Quality Control
Airless Finish system training (in our training schools or directly on site)
HEALTH & SAFETY
Safety Data Sheets (SDS) and Declaration of Performance (DoP) info available at www.knauf.co.uk.
Build for the world we live in
HEALTHCARE
Price Lists
A full list of all our products and their prices, including whether products are ex-stock.
STANDARD PLASTERBOARDS
PERFORMANCE & ELITE PLASTERBOARDS
PERFORMANCE & ELITE PLASTERBOARDS
INSULATING LAMINATES
PLASTERBOARD ACCESSORIES
METAL SECTIONS
C Stud 50/35/0.55 3000 (10/400)
C Stud 50/35/0.55 3600 (10/400)
C Stud 60/35/0.55
METAL SECTIONS
243947 I STUD 50/40/0.55 3000 (10/250)
243952 I Stud 60/40/0.55 3600 (10/250)
I Stud 60/40/0.55 4200 (10/250)
I Stud 70/40/0.7 3600 (10/250)
I Stud 70/40/0.7 4200 (10/250)
I Stud 92/40/0.9 5000 (10/150)
I Stud 60/40/0.7 4200 (10/250)
-
METAL SECTIONS
PASSIVE FIRE PROTECTION
POWDERED JOINTING
READY-MIXED JOINTING
JOINTING ACCESSORIES
READY-MIXED FINISHES
AIRLESS FINISH
ACOUSTIC CEILING & WALL PRODUCTS
CF not able to order through EDI. Specific product configuration details required. Please contact Knauf Customer Services to order.
* Must be order in full pallet quantities. 25 boards per pallet.
** Due to the bespoke manufacture of these high performance acoustic ceiling tiles a start up fee may be applied. This will appear as a separate line on the invoice. Minimum order quantities apply, and extended lead times may apply.
* Must be order in full pallet
per pallet.
ACOUSTIC CEILING & WALL PRODUCTS
** Due to the bespoke manufacture of these high performance acoustic ceiling tiles a start up fee may be applied. This will appear as a separate line on the invoice. Minimum order quantities apply, and extended lead times may apply.
ACOUSTIC CEILING & WALL PRODUCTS
AQUAPANEL ®
FLOORING & ACCESSORIES
Knauf SFS Carriage Charges
TRANSPORT AND DELIVERY NOTES AND CONSIDERATIONS
Please not there may be additional transport charges as changes to environmental, vehicle accreditations and emission zones outside of our control occur are implemented. We will endeavour to notify in advance where and when applicable.
Each additional delivery on route is an additional £50 minimum charge.
A HIAB/MOFFET offloading service is available at an additional charge of £150 per vehicle.
FORSA silver is available eat an additional charge of £150 per vehicle.
Clean Air Zone charge is an additional £50 per vehicle & ULEZ charge is an additional £100 per vehicle.
Delivery charges exclude N. Ireland, Ireland, the Highlands and the Islands (quotations available upon request).
Delivery prices allow for a standard demurrage of 2 hours. Delays above and beyond this will be subject to additional charges.
Standard delivery includes a flatbed trailer only during normal working hours from 9am to 5pm.
Any deliveries outside of these times will need to be specified and agreed in writing prior to placing the order and may be subject to additional charges (delivery time guarantees will not be given).
Please refer to our current terms and conditiions for further guidance.
For assistance on the SFS design and ordering process see p 10
*Transport is charged at net and therefore is not subject to any discount.
Using the Knauf SFS ordering template on p 42 will help ensure a complete and timely delivery for your project.\
EXTERNAL METAL SECTIONS
675574CF SFS C Stud 70/50/10/1.2 Custom Q8
675575CF SFS C Stud 70/70/14/1.2 Custom Q8
675578CF SFS C Stud 90/60/12/1.2 Custom Q8
675579CF SFS C Stud 90/70/14/1.2 Custom Q8
675580CF SFS C Stud 90/70/14/1.5 Custom Q8
675581CF SFS C Stud 90/70/14/1.8 Custom Q8
SFS C Stud 100/70/14/2.0
SFS C Stud 120/70/14/1.8
CF not able to order through EDI. Specific product configuration details required. Please contact Knauf Customer Services to order. Price excludes carriage see pages 33 & 34 for delivery charges
EXTERNAL METAL SECTIONS
675608 SFS C STUD 250/60/12/1.2 CUSTOM Q8
675608CF SFS C Stud
CF not able to order through EDI. Specific product configuration details required. Please contact Knauf Customer Services to order. Price excludes carriage see pages 33 & 34 for delivery charges.
* Products supplied in bundles of 10. At the point of ordering, any special requirements for the delivery, i.e.: Moffett vehicle, must be confirmed so that an appropriate vehicle can be sourced.
EXTERNAL METAL SECTIONS
EXTERNAL METAL SECTIONS
SFS Screws - Concrete (Hex) 45mm (500) Q9
SFS Screws - Concrete (Hex) 57mm (400) Q9
SFS Screws - Hex Drill Bit 8mm A/f Hex Recess Q9
EXTERNAL BOARDS
3. Appendix
This section includes our ordering templates and also our terms and conditions in full. Thank you for your business.
KNAUF SFS ORDERING TEMPLATE
Customer Account Number:
Contact Number: Sold To: (Customer’s Name/Address) Ship To: (Deliver To Address)
Purchase Order Reference: Order Date:
Site Instructions:
Expected Delivery Date:
Estimated delivery usually within 10 working days from receipt of order at Knauf Customer Services - please check for latest delivery times.
ORDERING TEMPLATE
Contact Number:
Purchase Order Reference: Sold To: (Customer’s Name/Address) Ship To: (Deliver To Address)
Pallet Network
Please
CONDITIONS OF SALE
1. General
Contracts and orders are accepted only subject to our General Conditions of Sale as set out herein and our Special Conditions of Sale and the Buyer shall be bound by such Conditions. No modification of these Conditions or of the particulars contained in our acceptance will be recognised by us unless expressly accepted by us in writing. Unless so agreed any qualification thereof or difference contained in the Buyer’s own order forms shall be inapplicable. All orders, whether based upon this quotation or otherwise shall be subject to our written acceptance.
2. Prices
Prices quoted refer to the stipulated quantities only and will not necessarily hold good for other quantities. Unless otherwise stated all prices quoted are delivered prices. VAT not included in the quotation or invoice will be added where and at the rate applicable.
3. Variation of Prices
We reserve the right to alter the quoted prices of all or any of the goods at any time without notice in the event of any variation in costs incurred by us after acceptance of the Buyer’s order. Orders are accepted at the prices current at the time of acceptance and on the understanding that they may be invoiced at prices ruling on the date of despatch irrespective of prices previously quoted. The quoted price is also subject to adjustment if any changes are made by the Buyer in the specification or quantities of the goods or delivery requirements.
4. Payment
Unless otherwise specified the goods or each instalment of the goods in cases where they are to be delivered by instalments shall be paid for in cash within 30 days of end of month of the date of the relevant invoice. Failure to make payment at the due date shall entitle us to suspend deliveries until payment is made or to terminate the contract in writing or to treat the contract as repudiated by the Buyer without prejudice to our rights to damages for breach of contract. If there is any delay in making payment we shall be entitled to charge interest on the outstanding amount at 3 per cent above the base rate charged by our bankers from the due date until the date of actual payment.
5. Packing
Unless otherwise agreed the goods shall be delivered in our or the manufacturer’s standard packaging. Special packaging specifications to meet the Buyer’s requirements must be referred to us for review and acceptance. We shall make a charge for this and the cost will be shown as a separate item on the invoice.
6. Delivery
(1) Every effort will be made to maintain delivery dates but we accept no liability for delay however occasioned or for the consequences of any delay.
(2) Delivery shall be when the goods are ready and at the Buyer’s nominated place of delivery which shall be
(a) our premises if either the Buyer or the Buyer’s carrier or agent collects, or if written nomination has been received by the time the goods are ready, or (b) at the Buyer’s own premises if carriage is affected by ourselves, our carriers or agents. Thereafter the goods shall be at the sole risk of the Buyer. We reserve the right to deliver by instalments in which case each delivery shall constitute a separate contract without prejudice to subsequent deliveries and shall be invoiced accordingly. We shall use our best endeavours to deliver on the date stated but no guarantee or warranty as to the date or rate of delivery is given or implied and we accept no liability for late delivery or any consequential damage arising there from. No delivery shall be considered as overdue until the Buyer has made a written request for delivery and given us reasonable time to comply with such request.
7. Retention of Title and Insurance
(1) Property in the goods shall remain vested in us until payment therefore shall have been made by the Buyer in full. The Buyer shall be in possession of the goods solely as bailee for us until the full price is paid. The Buyer shall store the goods separately from his own goods and/ or those of any other person and at all times the goods shall be stored in such a manner that they are readily identifiable as our goods until the full price is paid.
(2) The Buyer’s rights to possession shall cease forthwith if the Buyer
(a) Not being a company commits an act of bankruptcy; or
(b) being a company does anything or omits to do anything which would entitle a receiver or administrator to take possession of any of its assets or which would entitle any person to present a winding-up petition or a receiver is appointed to take possession of any of the Buyer’s assets or a petition is presented to wind up the buyer.
(3) Whenever and as soon as the Buyer does or omits to do anything whereby his rights to possession ceases under the provision of condition 7(2) then:
(a) the Buyer shall immediately notify us that his right to possession has ceased and of the circumstances in which this has occurred; and
(b) the Buyer shall on oral or written request furnish us, our representatives or agents with sufficient information so as to enable us to retake possession of the goods and such information shall include full details of the place where the goods are kept; and
(c) we shall have an irrevocable licence without prior notice to enter upon the Buyer’s premises by ourselves our representatives or agents during normal business hours in order to retake possession of the goods.
(4) The Buyer may sell the goods to a third party prior to the date on which full payment of the price is received by or made to us if and only if:
CONDITIONS OF SALE
(a) none of the circumstances specified in condition 7(2) have occurred or are reasonably expected to occur; and
(b) the proceeds of sale if less than the full price of the goods or such part of the proceeds of sale as equals the full price of the goods when received by the Buyer and/or his agents are placed forthwith in an interest bearing deposit account and the funds therein or the appropriate part thereof are held on trust for us and are payable to us; and
(c) notice is given as soon as reasonably practicable to us of the sub-sale including the name and address of the third party and the name and address of the bank with whom the deposit account has been opened and the number of the account; and
(d) notice is given as soon as reasonably practicable to us once the proceeds of sale have been received by the Buyer.
(5) If the Buyer shall sell the goods without complying with the provisions of condition 7(4) the Buyer shall be in breach of bailment and liable to account to us for the proceeds of the sale.
(6) In exercising the right of sale under condition 7(4) the Buyer shall as regards the third party, act solely on his own behalf and shall not have or hold himself out in any way whatsoever as having the right to make representations to or contracts with the third party on behalf of us.
(7) The Buyer shall inform us immediately of any seizure, whether threatened or actual, of the goods.
(8) The Buyer shall from the time when under clause 6 hereof they become sole risk of the Buyer fully insure the goods against all risks with a reputable insurance company at its own expense. The insurance shall cover our interest in the goods, and the Buyer shall hold in a separate bank account all monies paid under such insurance in trust for us and shall pay the same to us on demand. If the Buyer shall not effect such insurance we shall be entitled ourselves to insure our goods and demand reimbursement for the cost of the same from the Buyer.
8. Retention of Title – Scotland
In the case of goods supplied to the Buyer in Scotland, or located in Scotland at the time of the receivership or liquidation of the Buyer, notwithstanding the terms of condition 14 this condition shall apply and its terms shall be governed and construed according to and the rights and claims in and to the goods shall be governed and determined according to, the law of Scotland. In such a case:
(a) property in the goods shall not pass to the Buyer until the price thereof has been paid in full. The Buyer shall store the goods in such a manner that they are readily identifiable until the full price is paid.
(b) in the event of failure by the Buyer to pay any part of the price by the due date for payment, in addition to any other remedies available to us under these conditions or otherwise, we shall be entitled to re-possess the goods. The Buyer will for this purpose admit or procure the admission of our representatives or agents to the premises in which the goods are situated; and
(c) if the Buyer is unable to pay his debts in terms of the Insolvency Act 1986, or becomes apparently insolvent or compounds with his creditors or has a liquidator, receiver or administrator appointed over all or any of its assets, or carries out or undergoes any analogous act or proceeding under common law prior to the property in any goods passing, the Buyer’s right to re-sell or otherwise deal in the goods shall automatically terminate and we shall be entitled to re-possess any of the goods in respect of which title has not passed as aforesaid.
9. Strikes
Should we be prevented from delivering at the agreed date by strikes, lock-outs, act of God, war, fire, tempest, flood, accident or damage to goods, or delay in obtaining or inability to obtain through scarcity materials or for any other cause beyond our control we may suspend delivery until a reasonable time after the end of the happening and during such time as is reasonably incidental to the resumption of normal production or sale or cancel or vary the contract without compensation.
10. Seller’s Right to Set-off
Notwithstanding anything else provided in these Conditions, the Seller may set off any matured obligation due to it from the Buyer against an obligation owed by the Seller to the Buyer under any Contract.
11. Warranty
We warrant the goods to be free from defects in material and workmanship. Our liability under this warranty shall be limited to repairing or furnishing parts to replace any parts which within six months from the date of receipt thereof by the Buyer fail because of defective workmanship or material. As a condition hereof, such defects must be brought to our attention for verification when first discovered and the material or parts alleged to be defective shall be returned to us if requested. We shall not be liable for transportation or installation charges, for expenses of the Buyers for repairs or replacements or for damages for delay or loss of use or other indirect, incidental or consequential damage of any kind. If inspection by ourselves does not disclose any defects in material or workmanship, our regular published rates will be charged as they apply. We may use improved designs of the parts to be replaced. This warranty does not apply to any material which has been repaired or altered outside our premises in any way so as in our judgement to affect its performance or reliability or to any defect in any parts or misuse, negligence, accident or any cause other than normal and reasonable use nor shall it apply beyond their normal span of life to any materials whose normal span of life is shorter than the applicable period stated herein.
CONDITIONS OF SALE
Save as aforesaid all other conditions, guarantees or warranties whether express or implied by statute, common law or otherwise are hereby expressly excluded.
12. Lien
In addition to any right of lien to which we may by law be entitled we shall have a general lien on all goods of the Buyer in our possession (although such goods or some of them may have been paid for) for the unpaid price of any other goods sold and delivered to the Buyer by us under the same or other contracts.
13. Claims
The Buyer shall inspect the goods immediately on delivery thereof. If the Buyer fails to give notice or report in accordance with these provisions the Buyer shall be bound to accept and pay for the same at the time of times specified in these conditions unless a written claim is received:
(i) By both us and the carrier within three days of delivery in respect of damage, delay or partial loss in transit.
(ii) By both us and the carrier within 28 days of despatch in respect of non-delivery.
(iii) By us within 28 days of delivery in respect of any other matter. Goods subject to any claim must be stored free of charge for our inspection.
14. Waiver
Our rights shall not be affected or restricted by any indulgence or forbearance granted to the Buyer. No waiver by us of any breach shall operate as a waiver of any later breach.
15. Construction
The risks and obligations of the parties and all the terms and conditions hereof and any disputes arising out thereof shall be construed in accordance with English law to the jurisdiction of the courts of which the Buyer shall submit.
KNAUF PRODUCT WARRANTY
Knauf warrants that its gypsum and metal products (“Products”), as defined below, will be free from defects in design, material and workmanship, if properly installed and used under normal conditions by the customer or any third party (the “Warranty”).
Products covered under this Warranty:
• Gypsum plasterboards, gypsum ceiling products and gypsum flooring products
• Interior metal sections and accessories
• Exterior metal sections and accessories
• Knauf AQUAPANEL® products and accessories
• Finishing and jointing compounds
Coverage
The Warranty will cover any failures of the Products, under normal use, which result from a defect in design, material or workmanship (“Warrantable Failure”) subject to the conditions set out in A to D below. The Warranty coverage for the Products is 12 months from the date of completed installation (“Warranty Period”).
Limitations and Exclusions
Knauf will not be responsible for any Warrantable Failures which result from:
A. Improper storage. Products must be stored in an enclosed, dry, and clean environment protected from the outside elements including, but not limited to, rain, snow or other causes of moisture.
B. Incorrect installation or failure to comply with all applicable Knauf specifications and published instructions in relation to the installation or the repair, replacement, adjustment, or alteration of the Products.
C. Abuse or neglect, misapplication, abnormal or improper use or modification of the Products.
D. Normal wear and tear
Claim
A claim for a Warrantable Failure (“Claim”) must be made in writing within seven (7) days of the Warrantable Failure occurring.
The Claim must contain:
• the name of the Product(s)
• the order reference number
• full particulars of the defect
• the date of purchase
• the reasons why the customer holds Knauf responsible for the repair and/or replacement costs
• primary contact person name and contact details
If Knauf accepts responsibility for a Warrantable Failure it will, at its cost and at its option, either repair or replace the Products with the same grade and type of Products.
Any replacement Product will not benefit from a new twelve months’ period of coverage but will only get the benefit of the unexpired Warranty Period for the replaced Product.
Save as otherwise provided herein, the Warranty is the sole Warranty made by Knauf in relation to the Product and all other representations, conditions, warranties, and terms (including Knauf’s standard terms and conditions of sale), whether express or implied by law, statute or otherwise as to the quality, merchantability or fitness for a particular purpose are excluded.
The remedy of repair or replacement of the Product is the sole remedy for a Warrantable Failure and Knauf accepts no liability for any loss of profit, loss of use, loss of production, loss of contracts or for any financial or economic loss or for any indirect or consequential damage whatsoever.
CUSTOMER SERVICE
UK: 0800 521 050 (option 1) cservice@knauf.com
TECHNICAL SERVICE
0800 521050 (option 2)
Live Webchat 09:00 -17:00 technical-uk@knauf.com
ADDRESS
Knauf Kemsley Fields Business Park Sittingbourne Kent ME9 8SR
