Knauf temporary order process and available materials Effective from 13th July 2022 Version 1.2, replacing previous version 1.1 (8th July) Order Placement The global cyber-attack has resulted in the need for us to introduce a temporary manual process for order placement, which will be in place until further notice. The new process is outlined below and will take effect from the 13th July, 2022
Please place orders via email (preferred) or telephone, and have a PO number ready o o
Email: rob.flatt@knauf.com UK 0800 521050
o Eire 01 4620739 Orders can only be placed for a limited range of products, see separate PDF
Order confirmations will be provided verbally within 24 hours of order placement We will provide you with a delivery reference number for traceability
o Please plan for up to 5 days lead time from point of order placement (7 days for ROI / NI) Your delivery date will be confirmed verbally as part of the order confirmation process
Order amendments and balance orders will not be permitted Unless by prior agreement timed delivery windows remain unavailable
Order cancellations are permitted up to 48hrs before delivery date free of charge. Order cancellations within 48hrs (96hrs for Ireland) of delivery will incur charges, which you will be informed of at the point of
cancellation Orders for non-standard / special products are not permitted at this time All calls will be recorded, as per normal
Where possible we will endeavor to support essential projects with other materials, if available. Please discuss with your local Knauf representative These measures are temporary, and we will continue to increase the product lines being offered as soon as possible, and we will communicate when this is the case