Welcome Guide
Welcome to Kootenai Health
Kootenai Health is a regional, community-owned hospital that has proudly served the residents of Coeur d’Alene and the Inland Northwest since 1966. We are DNV accredited, and our clinic locations and trauma-designated facility provide a wide range of medical services to patients in northern Idaho, eastern Washington and western Montana. More than 300 board certified physicians provide care at Kootenai Health. Over the years, Kootenai Health has developed a strong reputation for excellent care. We hold Magnet designation for nursing excellence and have been recognized as a Best Place to Work in Healthcare by Modern Healthcare magazine. We are also a proud member of the Mayo Clinic Care Network. You can be confident that the care you receive will reflect our reputation. This guide will help you during your visit to our hospital. It outlines what to expect during your stay, and the members of your Kootenai Health care team. It also includes information to help you and your guests feel comfortable and informed. I hope your time with us is healing and restful. If there is anything we can do to make you or your loved ones more comfortable during your time here, please let us know. Sincerely,
Jon Ness Chief Executive Officer
Directory................................................ Page Quick Reference.................................................... 4 Room Service Menu............................................... 6 What to Expect During Your Stay........................... 10 ◗ When You Arrive Your Care............................................................ 11 ◗ Kootenai Health Care Team ◗ Communication ◗ Staying Safe Your Room.......................................................... 14 ◗ Cleanliness ◗ Belongings Leaving the Hospital............................................ 15 ◗ Discharge from the Hospital ◗ Transportation Services ◗ Online Patient Portal ◗ Patient Survery Visitor Information............................................... 16 ◗ Cell Phone Use ◗ Wheelchairs ◗ Gift Shop ◗ Visitor Dining/Cafeteria Hours ◗ Big Blue Coffee Company
Mission Statement We improve health one patient at a time in a friendly and professional culture committed to superior quality and safety.
Additional Resources........................................... 18 ◗ Hospital Departments ◗ Places of Worship ◗ Accommodations Campus Map....................................................... 20 Important Hospital Policies................................... 21 ◗ Lost and Found Belongings ◗ Tobacco and Nicotine ◗ Prohibited Items List ◗ Service Animals
Kootenai Health 2003 Kootenai Health Way Coeur d’Alene, Idaho 83814 208.625.4000
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Quick Reference Making a Telephone Call If you would like to make a call from the telephone in your room, dial 9 followed by the number you wish to call. If you need help, please ask a care team member for assistance. Order Room Service Our menu is located on page 6. Room service is available from 7 a.m. – 7 p.m. every day of the week. To place an order, dial (208) 625-6655 and we will be happy to take your request. If you are placing an order from the telephone in your room, please remember to dial 9 first. Visitors are welcome to order from the menu when utilizing a voucher. Vouchers are available for purchase in the cafeteria. The attendant will request the voucher when the meal is delivered. Watch Television or Health Education Videos The television in your room offers a variety of basic cable channels as well as health education videos through our Video on Demand system. If you are required to watch an educational health video prior to going home, your nurse will assist you. Complimentary Wi-Fi (Hospital-Wide Internet Access) Kootenai Health is happy to provide free access to our wireless (Wi-Fi) network. This will allow you to keep in touch with relatives or stay connected to work during your stay at the hospital. You can connect to the Internet using any wireless device such as a laptop or smart phone. To connect, follow these five easy steps: 1. Using your wireless device, connect to the wireless network named “KH_Guest.” 2. Open an Internet browser, such as Firefox, Internet Explorer or Safari on your wireless device. 3. After opening the browser, a site security certificate will pop up. Click on “Continue to Website,” “I Understand the Risks,” “Continue,” or “Proceed Anyway.” Depending on your selected browser, the message may vary. If you experience trouble completing this step, contact the Help Desk at (208) 625-5555. 4. Your Internet browser will be redirected to a page where you can view the Terms and Conditions of use. 5. Read the Terms and Conditions, enter your email address, and click “Accept.” Please note: printing over the wireless network is not supported.
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Visiting Hours Kootenai Health welcomes visitors from 5 a.m. to 8 p.m. every day of the week. If a visitor is needed outside of these times, special arrangements may be requested with the health unit coordinator or unit charge nurse. Visitors arriving after 8 p.m. should check in at the desk by the Emergency Department. Important Hospital Policies To help maintain a comfortable, safe and professional health care environment, Kootenai Health has a number of important policies in place. These policies include the following guidelines:
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Weapons or illegal substances are not allowed at Kootenai Health
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Please give any medications you may have brought from home to your nurse
Smoking or tobacco use, which includes the use of simulated smoking devices is prohibited at Kootenai Health
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For safety reasons, latex balloons are not allowed at Kootenai Health
For more important information about Kootenai Health’s policies, please turn to page 22.
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If You Have a Question For care-related items or emergencies, please press your call light to be connected with a care team member. To be connected with an individual or department, please call the hospital operator at (208) 625-4000. You will be presented the following menu options:
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Press 2 to be connected to a patient room Press 3 for a department directory
The operator is available 24 hours a day, seven days a week. If You Have a Concern We are committed to resolving any issues that arise during your stay. If you have concerns, the following resources are available to assist you:
1) Ask to speak with your nurse manager or charge nurse
2) Patient Advocacy, call: (208) 625-4298 Available Monday through Friday, 8 a.m. – 4:30 p.m. 3) House Supervisor, call: (208) 704-3068 Available 24 hours a day, seven days a week
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Your health and nutrition are our highest priority. Once your doctor has placed your dietary order, our chefs are proud to offer you freshly prepared meals on site every day. Please let us know if there is anything we can do to make your stay more comfortable.
Room Service is available 7 a.m. - 7 p.m. To place your order dial 625-6655 Your meal will be delivered within 45 minutes Please ask your nurse if you need assistance with your tray.
Ordering Meals from Home Your family may order meals for you from home, call (208) 625-6655.
Medications & Tests You may be asked to notify your nurse when you order. Some medications and tests need to be given before or after you eat.
Your physician may have ordered you a special diet. Menu items may be altered or omitted. Guest Meals We encourage guests to visit our café. If they prefer, they may join you in your room by ordering a guest meal for a nominal charge. A guest room voucher may be purchased in the café from 6:30 a.m. to 7 p.m. daily and must be presented when your meal is ordered.
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Breakfast
Served 7 a.m. - 7 p.m. daily
To place your order dial 625-6655 Your meal will be delivered within 45 minutes. Please ask your nurse if you need assistance with your tray. Yogurt, Cereal & Fruit
Breakfast Entrees
Fruit, Dairy & Cereal
Made to Order Fresh Eggs
Breakfast Parfait
Omelets
Yogurt
Western Omelet
Apple, Banana, Seasonal Fresh Fruit Cup, Cottage Cheese, Chilled Peaches, Chilled Pears or Applesauce Greek Vanilla Yogurt layered with Wheat Germ and Sliced Banana Fruited Cherry, Mixed Berry, Light Raspberry, Strawberry Banana or Vanilla
Cereal
Oatmeal, Cream of Wheat, Cream of Rice or Gluten Free Grits (margarine, butter, brown sugar, cinnamon & raisins, available upon request)
Low Fat Granola, Cheerios, Rice Krispies, Raisin Bran or Gluten Free Chex
Bakery Selections Muffins Baked Fresh Daily Blueberry or Bran
Toast
Wheat, White, Cinnamon Raisin or Gluten Free White
English Muffin
Over Easy, Over Medium, Over Hard, Scrambled Eggs, Hard Cooked Egg (egg Substitute is available for Omelets and Scrambled Eggs). Cheddar Cheese, Ham & Cheddar, Vegetarian (mushroom, tomato & cheddar) Bell Pepper, Red Onion, Ham & Cheddar Cheese
Breakfast Quesadilla
Scrambled Egg, Bacon & Cheddar Cheese on a Grilled Flour Tortilla served with Salsa
Vegetarian Breakfast Quesadilla Scrambled Egg, Tomato, Mushrooms, Bell Pepper, Red Onions & Cheddar Cheese on a Grilled Flour Tortilla served with Salsa
Pancakes Buttermilk or Gluten Free
Sugar Dusted French Toast Thick Egg Bread, Whole Grain or Gluten Free White
Breakfast Sides Crispy Bacon, Sausage Links, Canadian Bacon or Hash Browns
Plain, Sourdough, Cinnamon Raisin or Whole Wheat
Bagel Whole Wheat, Plain, Cinnamon Raisin or Blueberry
Condiments
Smart Balance Spread, Butter, Jelly, Cream Cheese, Peanut Butter or Honey KH.ORG
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Lunch & Dinner
Served 11 a.m. - 7 p.m. daily
Soups & Salads
Flatbread Pizza
Tomato, Chicken Noodle, Garden Vegetable, Beef, Chicken or Vegetable Broth
All pizzas are cooked to order on 8” flat bread
Homemade Gluten Free Soups
Two Cheese
Garden Side Salad or Caesar Salad
Vegetable & Two Cheese
Minestrone or Chicken & Rice
Mozzarella & Parmesan and Red Sauce
Dressings: Ranch, Italian, 1,000 Island, Creamy French, Creamy Caesar or Balsamic Vinaigrette
Fresh Mushrooms, Peppers, Onions and Red Sauce
Fat Free Dressings: Catalina, Italian or Ranch
Pepperoni
Entrée Salads Grilled Chicken Caesar Salad Asian Chicken Chopped Salad
Grilled Chicken Breast, Chopped Romaine, Cucumber, Green Beans, Red Bell Pepper, Red Onion, tossed with a Sesame Dressing.
Vegetarian Chef Salad
Crisp Greens with Fresh Tomatoes, Cucumbers, Hard Cooked Egg, Beets, Kidney Beans and Cheddar Cheese, sprinkled with Sunflower Seeds and your choice of Dressing.
Mediterranean Vegetable Platter
A Variety of Vegetables, Olives, Served with Hummus and Pita Chips.
Fresh Fruit & Cottage Cheese
Hot Sandwiches Classic Hamburger or Cheese Burger, Grilled Chicken Breast Sandwich, Black Bean Burger, Grilled Cheese, or Hot Beef Dip with “au jus”
Pepperoni, Mozzarella, Parmesan and Red Sauce
Chicken, Garlic & Herb Pizza Chicken, Garlic and Herb with a White Sauce
House Specialties Roasted Turkey Breast
Roasted in house with Rosemary and Thyme Served with Homemade Chicken Gravy
Idaho Rainbow Trout
Pan seared with our own seafood seasoning blend. Served with a side of house-made healthy tartar sauce and fresh lemon.
Parmesan Crusted Chicken Breast Served with marinara sauce
Slow Cooked Roast Beef
Served with Homemade Beef Gravy
Creamy Mac & Cheese Penne Pasta
Hot Open-face Roast Beef or Turkey Sandwich Served with Mashed Potatoes and Gravy
Your choice of Meat Sauce, Marinara Sauce, or Alfredo Sauce
Fusion Burger
Fresh Steamed Vegetables & Side Dishes
A mixture of Turkey, Brown Rice, Dried Cherries and Spinach
Something Extra
Potato Salad, California Rotelli Pasta Salad, Macaroni Salad or Potato Chips 8
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Broccoli Florets, Baby Carrots, Green Beans, Whipped Potatoes or Brown Rice
Lunch & Dinner
Served 11 a.m. - 7 p.m. daily
Build Your own Sandwich
Deli Selections
Begin with one of the following:
Grilled Chicken Caesar Wrap Creamy Peanut Butter and Grape Jelly
Roasted Turkey Breast, Cherry Wood Smoked Ham, Chef’s Recipe Roast Beef, Tuna Salad, Chicken Salad or Egg Salad
Cheeses (choice of one): Cheddar, Swiss or American
Breads:
Whole Wheat, Country White or Wheat Tortilla Wrap
Vegetables:
Tomato Slice, Lettuce Leaf, Pickles or Red Onion
Condiments: Mayonnaise, Mustard, Ketchup or Horseradish Sauce
Desserts & Beverages
Beverages Desserts Assorted Cookies Baked Fresh Daily Chocolate or Vanilla Pudding Apple Pie Chocolate Fudge Brownie Angel Food Cake with Honey and Berry Sauce
Milk Skim, 2%, Whole Milk, Chocolate, Soy or Rice Juice Orange, Apple, Cranberry or Prune Milkshakes Vanilla, Chocolate or Strawberry Soda Cola, Diet Cola, Lemon Lime, Diet Lemon Lime, Ginger Ale or Iced Tea Hot Beverages Coffee (regular or decaf) Tea (black, decaf, herbal, green tea) Hot Cocoa (regular or sugar free) KH.ORG
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What to Expect During Your Stay While you are in the hospital, your health care team will develop a plan to best guide your treatment and recovery. This approach is specific to your needs and is personalized to help best meet your treatment goals. Together with your physician and nursing staff, you will work through your plan of care, and changes will be made as needed to keep your experience and recovery as positive and successful as possible. How long you stay in the hospital will vary based upon why you are here. Depending upon your condition, your physician may be able to estimate how long you will be in the hospital. As you move through your treatment, you will be updated on your progress and timing of discharge. Please let your care team know if you have any questions; there is space on page 23 to write down any questions you may have.
When You Arrive Planning for your safe and successful recovery begins on admission. Our goal is to help you understand your condition and treatment so you can remain involved in all of your health care decisions. To help us do the best job we can, please be ready to discuss the following:
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Medication history including prescription and over-the-counter items Medical history and family medical history Lifestyle habits or recent changes in your daily activities Allergies to any item including medication issues Any concerns you have about going home and medications
Here are some things that you can do every day to help with your care:
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Share accurate and up-to-date information on all matters related to your health Remain aware of your plan of care and any changes that your health care team suggests Carefully consider all information you receive, including instructions from your physician Let staff know if you have any questions or concerns
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Your Care Kootenai Health Care Team While you are in the hospital, your health care team will consist of a variety of professionals that will provide specialized care. This team will help you with your treatment decisions in a comforting and positive environment. To help you better understand their role in your care, here is a list and brief description of the health care team members that provide care at Kootenai Health: Physicians While you are at the hospital, you may see several different physicians that will work together to assess your condition and create your personalized plan of care. Hospitalists: physicians who focus on the treatment of hospital patients from admission through discharge ◗ Intensivists: specialists in critical care medicine who are certified in a variety of surgical and medical base specialties
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Nurse Practitioners and Physician Assistants Nurse practitioners and physician assistants have received additional training to provide a high level of care in specialty areas. They often work closely with physicians to manage a patient’s plan of care. Nurses Your registered nurse (RN) will assess your response to the plan of care and work to ensure that you are progressing as expected. Your nurse will also assist you in preparing to leave the hospital by giving you instructions on how to care for yourself once you are home. Certified Nursing Assistants Certified nursing assistants (CNA) are present on many units and are available to help you with many of your day-to-day activities. They support your nurse with a variety of skills and procedures and will be a resource to you for any assistance you many need. Pharmacists Pharmacists are medication experts who ensure you are safely given the right medications. They work closely with physicians to be sure your medications are the best for your plan of care. Nutritionists Registered nutritionists help ensure you receive the best diet to promote healing and recovery. They can also provide diet counseling to help you manage your diet and recovery at home.
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Your Care cont. Therapists Physical therapists, occupational therapists and speech-language therapists are all licensed professionals. Physical therapists help patients with skills such as sitting, walking and lifting. Occupational therapists help patients with activities of daily living such as bathing and dressing. Speech-language therapists help diagnosis and treat language, communication and feeding/swallowing disorders. Care Managers Care Managers (CM) work to identify individual needs, goals and resources to create a comprehensive plan when you leave the hospital. Your CM will help you with options such as self-care at home or possibly care at a long-term nursing care facility. Social Workers Social Workers, including Medical Social Workers, help to assess your need for support during and after your hospital stay. They will connect you with necessary resources in the community to help strengthen your network of support in recovery.
Communication
During your stay, we will work hard to keep you well connected with your health care team. To aid in this process, the following communication points will provide you with many opportunities to ask questions or discuss information that you feel is important to your plan of care. Your physician will check in with you each day that you are in the hospital to reassess your plan of care and answer any questions that you may have. You may also ask to speak with your provider at any time and arrangements will be made at the earliest opportunity.
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At the end of each shift, your primary nurse will report the details of your progress to the oncoming nurse. This report takes place at your bedside so that you can quickly meet the new shift’s nurse, remain informed of your treatment progress and ask questions.
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A health care team member will personally check-in with you frequently to assess any needs that you may have. If you are resting, he or she may simply take a visual survey of your room and clinical equipment to prevent unnecessary disruption.
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Call Light Using the call light is an important and effective way of staying connected with your health care team. When you press a call light button, staff is alerted and will privately answer your call over the intercom system. To use this system effectively, please consider the following: 1) Notify the first-responding team member of the urgency of your call and any emergency that requires immediate assistance 2) Please be specific with your requests 3) Be aware of call light button locations in your room and restroom 4) Keep the call light button close to you at all times 5) Plan ahead when possible and call ahead for support 12
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Care Board To help you keep track of the information you will receive during your stay, a communication board is available in your room. Your health care team will keep this board up to date with important items such as the date, names, treatment goals and your pain level. Video on Demand Our Video on Demand system is available for you to watch and learn about a variety of health conditions such as recovering from a heart attack or preventing type 2 diabetes. If you are required to watch an educational health video prior to going home, your nurse will assist you.
Staying Safe Fall Prevention Every hospital patient is at risk for a fall. While you are in the hospital, you may be feeling weak, taking medications, spending more time than usual lying down, and you are in an unfamiliar setting surrounded by cords and equipment. Most patients who fall are trying to do something simple, such as use the restroom or move from their bed to a chair. When you need to move, play it safe; use your call light so a staff member can assist you. Please consider the following recommendations to minimize your risk: ◗ Unless otherwise discussed, clinical staff members are the only individuals who may assist you with walking or transferring to a wheelchair, bed, chair, etc. ◗ Use your call light when you need to use the restroom or need assistance getting back to your bed ◗ Do not wait to press the call light or attempt to sit or stand up on your own Pain Management It is our goal to provide excellent pain relief, and in order to do so, we will need to clearly communicate with you about your pain. Below you will find a pain communication tool that will assist us in this process (it is also displayed on the wall in your room). We use a scale of 0 -10 to determine your pain rating. Zero (0) is no pain, while ten (10) is the worst pain you can imagine or have ever experienced. A health care team member will guide you through this process.
0 no pain
1 mild
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3 discomforting
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5 distressing
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7 intense
8 severe
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Your Room
The room you are assigned will vary based upon availability and your condition. Whether you are provided a single or a double occupancy room, we strive to maintain a clean, safe environment for your treatment and recovery. We also work to keep your room as quiet and restful as possible. To help us ensure that this is the case for you and all of our patients, we ask that you please consider the following: Cleanliness: Infection prevention is an important part of a successful hospital stay. To help maintain a sanitary healing environment, our housekeeping staff will clean your room and bathroom daily. We also promote regular hand washing for all patients, and staff. Your health care team will use soap and water or the hand sanitizer gel located near your door when entering and leaving your room, and we ask that you have your visitors do the same. Belongings: Please closely monitor your personal items at all times. Kootenai Health is unable to take responsibility for your belongings and we ask that you send anything of value, including medications, home with a trusted loved one. If you are unable to send items or medications home, please let your care team know and we will arrange storage until your discharge. Privacy: Your health care team will work to uphold and respect your privacy at all times. At your request and when appropriate, staff members will knock before entering your room, close the curtain around your bed and speak in a soft voice when discussing sensitive information. If you would like a greater level of privacy, you can ask to have your health care team limit visitation to your room at any time and remove your name from the public hospital list. Noise: Environmental noise is common in hospitals filled with active people, overhead paging and equipment. We are very sensitive to the potential disruption that this can cause, and will work to keep the noise at a manageable level. Here are some things that you can do to help reduce the environmental noise that we experience every day:
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Have your nurse close the door to your room Request a Quiet Kit, which includes foam ear plugs Turn on your television Ask for a fan to be placed in your room to help create white noise Have your visitors silence their phones and take calls in waiting room areas Listen to soothing music using your smartphone and earphones
If you feel uncomfortable with the noise level in your room, please let us know and we will work quickly to improve your experience and comfort.
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Leaving the Hospital
Leaving the Hospital and Returning Home Your care team will work with you to ensure you are well-prepared to safely return home. It is our goal to make sure you continue to receive appropriate care after you leave. The discharge process may take time as it requires several steps to ensure your safety. Once discharge orders are received from your provider, we will be as timely as possible and, as always, sensitive to your individual experience and needs. Here are some things that you can do to help ensure a safe and successful discharge:
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Be an active participant in your discharge planning and discuss all of your needs
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Discuss concerns that you may have, including aftercare, insurance and transportation
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Ensure that you and your family understand all of your discharge planning options
Have a clear understanding of everything you need to do after you are discharged from the hospital
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◗ Your medications will have been carefully reviewed, so please do not change your medications until you have had your first follow-up appointment
If you have general questions about care items, your primary doctor will be the best person to contact once you have left the hospital
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If you experience an emergency, dial 9-1-1
Transportation Services Our free patient transportation service is provided courtesy of Kootenai Health and is offered within the city limits of Coeur d’Alene, Hayden, Post Falls and Rathdrum. Services include transportation to and from your follow-up medical appointments at Kootenai Health facilities and are available Monday through Friday from 7 a.m. to 4:30 p.m. For more information or to schedule services, please call (208) 625-5030. Online Patient Portal An online patient portal is a convenient and secure health management tool that you can use anywhere you have access to the Internet. Visit the online patient portal access page at kh.org/portals to find links to Kootenai Health’s online patient portals (instructions are available for download). Patient Survey You may receive a survey in the mail, regarding your hospital experience. Your response is very important to us, as it will help us improve patient care. If you have questions about the survey, please call Patient Advocacy at (208) 625-4298, Monday through Friday from 8 a.m. to 4:30 p.m. KH.ORG
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Visitor Information
Visiting Hours Kootenai Health welcomes visitors from 5 a.m. to 8 p.m. every day of the week. If a visitor is needed outside of these times, special arrangements may be requested with the health unit coordinator or unit charge nurse. Visitors arriving after 8 p.m. should check in at the desk by the Emergency Department. Visitor Dining Our cafeteria is open from 6:30 a.m. to 7 p.m. It is located on our main floor between the information desk and north hospital entrance. Snacks and a salad bar are available any time the cafeteria is open. Cafeteria Hours Breakfast: 6:30 a.m. - 9:30 a.m. Dinner: 5 p.m. - 7 p.m.
Lunch: 11 a.m. - 1:30 p.m. Night Service: 1 a.m. - 3 a.m.
Big Blue Coffee Company Big Blue Coffee is located at the cafeteria entrance, serves made-to-order coffees and ready-made sandwiches, salads and baked goods from 6 a.m. to 7 p.m., Monday through Friday and 6 a.m. to noon on Saturday. General Information Visits from family and friends are an important part of treatment. Our goal is to provide an environment that promotes healing and supportive, hospitable experiences for patients and guests. To support the needs of our patients and help protect the health of our staff and community, we ask that all visitors follow these guidelines while visiting Kootenai Health: Check in at the nurse’s station when you arrive to make sure the patient is feeling up to a visit
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If you have a cold, fever, rash or other contagious illnesses please consider a telephone call rather than a personal visit
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Wash your hands often with soap and water or hand sanitizer located outside patient rooms
Call ahead or check with the nurses station to make sure your gifts are allowed in patient rooms
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Limit visitors to two at a time in the room unless you are told otherwise by a staff member
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Accompany young children at all times
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Show consideration for others; use quiet voices and keep the television volume low
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Follow all precautions and wear a mask and gown when asked to do so
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Designate a contact person if you are a part of a large group of visitors
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Visitor Limitations At times, limitations may need to be enforced for some patients. During certain times of the year, such as flu season, there may also be hospital-wide limits in effect. If you have questions or concerns about visiting a patient, please talk with your nurse or health unit coordinator. Cell Phone Use To help ensure a quiet, healing environment please follow these cell phone use guidelines while in the hospital: ◗ When using your cell phone, please be sensitive to the privacy of others ◗ Speak with a soft voice to help minimize noise levels ◗ Place your phone on “silent” mode in all hospital areas Parking and Valet Services Free parking is available in visitor lots on the Kootenai Health campus. If you are traveling in a large vehicle or RV, parking can be found in the northwest lot. Please contact Security at (208) 625-6200 for information, including a RV parking permit. For access to our parking garage or help with your luggage, a valet services attendant is ready to assist you Monday through Friday from 7:30 a.m. to 5:30 p.m. Valet services are available through our south parking lot near the entrance to the Emergency Department. Wheelchairs If you or a loved one would like to use one of our hospital wheelchairs while you are here at the hospital, please contact the hospital operator at (208) 625-4000 or ask any health care team member for support. Please keep in mind that getting in and out of a wheelchair can be dangerous, so please ask for assistance and we will be happy to help. The Gift Shop Flower arrangements, candies and a variety of gifts can be purchased from our gift shop, located behind the information desk near the main elevators. The shop is open from 9 a.m. – 8 p.m. Monday through Friday and 9 a.m. – 5 p.m. on Saturday. The gift shop accepts major debit and credit card payments. ATM An ATM machine is located in the hospital cafeteria.
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Visitor Information cont. Newspapers A limited number of “courtesy copies” of the local newspaper are available free of charge at the hospital information desk, located near the gift shop. For more information or assistance, please contact the information desk at (208) 625-5145. Wireless Internet Kootenai Health provides free access to our hospital-wide wireless (Wi-Fi) network. This will allow you to keep in touch with relatives or stay connected to work during your stay at the hospital. You can connect to the Internet using any personal wireless device such as a laptop or smart phone. To connect to the network, follow these steps: 1) Open your device’s internet browser such as Internet Explorer, Chrome or Safari 2) Choose the KH_Guest network when prompted 3) At the security certificate window, click the “Next” button 4) Accept the Terms and Conditions agreement. 5) Enter your email address and click “Accept” to be connected to the Internet. If you need any assistance, please contact our Help Desk at (208) 625-5555. Printing over the wireless network is not supported. If you require document services, please contact Guest Services at (208) 625-6600.
Additional Resources
Health care can be complicated. Kootenai Health has several departments that specialize in connecting you and your loved ones to helpful services you may need. If you have any concerns during your stay, please let a staff member know – we can often help in ways you may not have realized. The following resources are available to you from 8 a.m. to 4:30 p.m., Monday through Friday: Business Services (208) 625-4454 A business services representative can help you with questions regarding your registration, hospital bill, and health insurance policies. They can also provide information on our hospital bill discount program, help with bill payment processing and even help arrange a convenient, flexible payment plan.
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Additional Resources cont. Social Services (208) 625-5000 Our social workers can help you and your family find solutions to difficult issues that may arise during or after your hospital stay. This may include counseling or aid through financial assistance programs. Social workers help ensure that you are discharged to a safe, stable environment. Guest Services (208) 625-6600 To help you and your loved ones focus on your treatment and recovery, our guest services department is available to help you find needed information, get directions, book hotel accommodations or arrange for local-area transportation. The department also provides in-house document services for your convenience. Patient Advocacy (208) 625-4298 Patient advocates are available to help you and loved ones navigate healthcare issues regarding your care. Patient advocates will work closely with you and your health care team to clarify any problems that may exist and promote support whenever necessary. Chaplain Services (208) 625-4797 The Kootenai Health chaplains are available seven days a week to provide spiritual and emotional support. While chaplains often provide spiritual counseling, they may also assist with ethical issues and legal items, including advanced directives, living wills and durable powers of attorney. Chapel at Kootenai Health For an immediate place of meditation and spiritual support, we offer a quiet atmosphere in our Meditation Chapel, located on the first floor of our main campus near the Information Desk. For assistance or directions, ask any health care team member. Places of Worship For information on local area churches and places of worship, including spiritual support groups, please contact the hospital chaplains’ office at (208) 625-4797. Accommodations Several hotels are conveniently located near the Kootenai Health campus. For more information or assistance, please contact guest services at (208) 625-6600 between 8 a.m. and 4:30 p.m. Monday through Friday or ask a care team member to connect you with the health unit coordinator. Kootenai Health also offers affordable accommodations at the Walden House, located just one block from the main hospital. For information on cost and availability, please call (208) 625-6898. KH.ORG
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Campus Map
Kootenai Health
Interlake Building
Kootenai Clinic Building
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4 ALPHA Lab Anticoagulation Services Interlake Pharmacy Kootenai Clinic • Cancer Services • Ear, Nose, Throat, Allergy & Audiology • General Surgery • Heart Clinics Northwest • Infusion Center • Neurology • Rheumatology Kootenai Outpatient Imaging
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Admitting Services Emergency Services Guest Services Heart Services Imaging Services
2 Big Blue Coffee Company Cafeteria Gift Shop/ Information Desk Kootenai Services Building 3 Business Services/Billing Social Services
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Big Blue Coffee Company Diabetes & Endocrinology Family Medicine Coeur d’Alene Residency Gastroenterology & Endoscopy Internal Medicine
Behavioral Health 7 Adult Services 8 Kootenai Clinic Outpatient Services 9 Chemical Dependency and Youth Services
Kootenai Health Foundation
Interstate 90 Exit 12
Lincoln Way / Highway
Exit 11
st Blvd.
9
Health Resource Center
Kootenai Services
3 Shari’s
Kootenai Health Way
7
Dr.
od Dr.
LaQuinta
Ironwood Court
Ironwo
Ironwood Place
8
W. Ironwood Center Dr.
Northwe
McGrane Center
Lake
wood
2
1 PEAK Health & Wellness Center
Shopko
Ironwood Dr. Wells Fargo
4
Melrose St.
Kootenai Urgent Care
700 Ironwood Drive
Medina St.
Chinook Building
Parking Garage
5 Walden House
1919 Lincoln Way
Emma Ave.
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Important Hospital Policies
Lost and Found Belongings To help make sure that all of your belongs leave the hospital with you, we ask that you closely monitor all of your belongings and send any valuables home with a trusted loved one. Kootenai Health is not responsible for your personal items, but if an item is reported lost or misplaced while you are with us, we will do our best to help you find it. To report or identify a missing item, please contact the Housekeeping department at (208) 625-6274. Lost and found items will be held for 30 days. If unclaimed, the item will be donated to charity or discarded. Before you go home, please remember to take these common personal items with you: ◗ Cell phone charger ◗ Glasses ◗ Hearing aid ◗ Dentures ◗ Jewelry Tobacco and Nicotine To help ensure and provide a healthy, healing environment for patients, guests, and employees, Kootenai Health is a tobacco and smoke-free facility. We ask that you do not use cigarettes, e-cigarettes or chewing tobacco in any area of our campus, including parking lots and walkways. If you are concerned about nicotine replacement options or have questions about our policy, please speak with your care giver who will discuss related treatment options with your doctor. Prohibited Items List For the protection and safety of our patients, staff and community, the following items are not allowed in any area of the Kootenai Health campus: ◗ Weapons of any nature ◗ Alcoholic beverages ◗ Illegal substances ◗ Drug-related paraphernalia ◗ Latex balloons If you have any question about any of these items, please speak with a care team member who will be happy to assist you. Service Animals ADA-approved service animals are welcome in all unrestricted areas at Kootenai Health provided they do not pose a threat to patients, visitors or staff. Dogs are recognized as service animals by the ADA. If you have a service dog with you, please keep in mind that a staff member may ask what specific task the animal has been trained to perform. The service animal handler is responsible for the animal’s control, food, water and other necessary care or to make arrangements with outside support when needed.
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Questions for my Physician:
Notes:
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Kootenai Health Designations
Mayo Clinic Care Network - 2014 Kootenai Health is a member of the Mayo Clinic Care Network. The network includes organizations across the nation that work closely with Mayo Clinic to provide patients a higher level of care close to home.
Community Value Award - earned annually, nine years in a row Top 100 ranking means Kootenai Health is among the best in the nation when it comes to providing quality, affordable health care to our community.
Magnet Designation - since 2006 Designated a “Magnet” hospital for nursing excellence in 2006 and again in 2011 by the American Nurses Credentialing Center.
DNV Accredited Hospital - 2014 Kootenai Health achieved accreditation from DNV Healthcare in 2014. DNV is the only hospital accreditation program approved by the US Centers for Medicare and Medicaid Services (CMS) that integrates the ISO 9001 Quality Management System with the Medicare Conditions of Participation.
Baby-Friendly Designation Kootenai Health’s Birthing Center has earned Baby-Friendly designation, ensuring that you and your baby have the best start. Kootenai is one of only about 100 hospitals in the nation with this distinctive designation.
No. 1 Best Place to Work - 2011 Named the nation’s No. 1 “Best Place to Work” in health care for large organizations by Modern Healthcare.
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208.625.4000
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2003 Kootenai Health Way
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Level III Trauma Center - 2014 The American College of Surgeons Committee on Trauma has verified Kootenai Health as a Level III Trauma Center. Every year, hundreds of injured patients seek care at Kootenai Health’s emergency department. Trauma center verification offers important reassurance that patients are receiving excellent care.
Coeur d’Alene, ID 83814 Printed June 2015