Lakshya - A Beacon of Knowledge, October 2020

Page 11

The Corporate Angle

Mr. Hrushikesh Kulkarni CX Consultant LitmusWorld

Where Is Your Strength? Our education system & the society has always encouraged us to avoid being vulnerable, rather the belief has been to project strength, confidence & composure, always! Although that’s the best approach for a few areas of life, but when it comes to an ongoing relationship building it chokes our ability to build trust. Without the intent to be vulnerable, we will not be able to build deep & long-lasting relationships in life. The best way to gain someone’s trust is by entering a position of unprotected weakness & a belief of support. If one is vulnerable while servicing our clients, their trust & loyalty is guaranteed, taking you places ahead of your competition. We fail to realise that while we win projects due to our competencies, but the on-going trust is won only by being honest, humble & vulnerable in front of our clients.

& be recommended for our services to others. For some domains, like the Marketing & Sales professionals who provide client services, Vulnerability is power. Even at personal relationships- being vulnerable is no more a choice, but a reality of life. Part of a good life is having good relationships. We all are social animals and live longer, healthier & happy lives when we have people around us that we trust and love. We want to be around people who can make us laugh and help us through life’s inevitable tough times. Our lives are less stressful when we have people with whom we can relax and be unique.

When we have people with whom we can be vulnerable, we actually reduce our exposure to potential harm and improve the quality of our life. By putting ourselves out there and risking hurt, we often find that we create more meaningful An individual might even believe & want to be interactions with the people in our lives. When we vulnerable, but even understanding this at an have people we can trust with our deepest intellectual level has its own challenges- because vulnerabilities, we increase our ability to be Resi we human being don’t want to be weak, neither be seen as one, ever. -lient in the face of chance and change.To embrace It’s only once we are vulnerable that we will have vulnerability you need to love yourself, practise it a smooth client servicing, better negotiation skills & then will note that the rewards are immense. KAIZEN’S OPERATIONS & RESEARCH ENTITY

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