Emerging Managers
Mr. Shresth Iyer MBA Batch 2019 -2021 ICFAI Business School, Hyderabad
Waste Management in Hospitality Industry Hospitality Industry is completely an employee driven industry where every experience of the Guest is driven by the way employee addresses it. The employees of a Hotel carry out various tasks, each task identified by the way the employee acts with it making it very important for the employees to continuously improve themselves in order to make the guest happy and their stay more and more memorable.
delivering service. It is accomplished by DMAIC which means define, measure, analyse, improve and control. By following these steps any organization can attain Six Sigma. A concept of Lean six sigma comes useful in the hotel industry to reduce defects and improve the process. Lean is a method that is used for increasing the efficiency of the business process by removing any waste in the cycle.
The quality of service is the most important factor in a Hotel. It is an inevitable choice for the hotels to implement continuous improvement as the guest requests keep coming in, these small things take the hotel long way in being ahead of their competitors and helps in poaching their guests by the positive word of mouth spread by their guests.
The key function of Lean Six sigma revolves around the Japanese concept of “MUDA” or Waste. In any hotel the main effort must be put into identifying the waste; it can be in the means of physical efforts, process, time or inventory. By identifying the waste areas the work can be started to reduce and improve those areas to increase the efficiency.
The process of Six Sigma comes a long way in helping the management mould and improve their service standards for providing the best quality and standard service experience to the guests. Six Sigma is a project-based approach for improving effectiveness and efficiency. It is a disciplined customer focused data driven approach for improving the performance of the process of
Certain identified areas where the waste can be improved: Physical efforts Unnecessary physical efforts of the employee reduce their productivity, which can be avoided by
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