2014 Training Planner
2014 Training Planne Building Foundation Skills
Action Oriented Leadership
Cross Functional Leadership Skil Building Foundation
Managers Action Change Oriented Leadershi Strategic Tool Kits
Cross Functional Leadersh
Change Manger
Strategic KFG Tool Kit University
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Contents CCEO’s Vision ............................................................... 2 Welcome to KFG University ......................................... 3 Building Foundation Skills The Business Communicator ............................................... 7 Planning For Success ......................................................... 8 Driving the Data Highway – Information Seeking & Analytical Thinking .......................................................................... 9 The Winning Streak – Boost Your Confidence ....................... 10 Change Champions – Build Organisational Adaptability.......... 11 The Winning Streak – Team Tracks ..................................... 12
Action Oriented Leadership
Crucial Habits of Personal Effectiveness .............................. 14 The High Impact Leader – Managing Emotional Quotient -1 & Interpersonal Sensitivity ..................................................... 15 Each Minute Counts, Every KD Builds ................................. 16 The High Impact Leader Management – Goal Directed .......... 17 Negotiate to Win-Win ......................................................... 18 The Winning Streak – Corporate Influence ........................... 19 The High Impact Leader – Decision Making Creative Dimensions ...................................................................... 20 On Becoming a Leader – The First Time Manager ................. 21
Cross Functional Leadership
The Winning Streak – Team Alignment ................................ 23 The Multi-faceted Manager – Human Resource Management.. 24 The High Impact Leader – Conflict Resolution & Human Emotions ............................................................... 25 The Multi-faceted Manager – Integrating Business Skills & Entrepreneurship ............................................................... 26 Change Champions – Conceptual Thinking & Innovation ...... 27
Change Managers
Change Champions – Managing Ambiguity .......................... 29 The Multi-facet Manager – (SMTP) Strategic Management Training Program .............................................................. 30 Executive Coaching ........................................................... 31 The Multi-facet Manager – Strategic Business Planning ......... 32 Change Champions – Opportunity Engineering & Scenario Planning ........................................................................... 33
Strategic Tool Kits
Excel in Excel ................................................................... 35 Engaging with PowerPoint .................................................. 36 Business Orientation ......................................................... 37 Finance for Non Finance .................................................... 38 English Language – Basic .................................................. 39 English Language – Intermediary ....................................... 40 Training Bootcamp – Training Bootcamp .............................. 41 1
CCEO’s Vision Future Vision of KFG “The KFG Way”
“You can never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”
– R. Buckminster Fuller
Kout Food Group International is a multi-faceted F & B business that subscribes to the highest standards of corporate practices. Over the years, these core values have insured the professional and personal development of our personnel while keeping an eye on the bottom line. Corporations experience different phases of life cycles and stages of development similar to those of the human experience. At KFGI we are committed to the upward movement of the company as well as its market share, while being equally committed to the growth and happiness of our employees. Our management philosophy focuses on the best sustainability practices of the industry. We have developed state of the art systems of checks and balances, and effective modes of communication. Our organization has adopted many cutting edge practices and approaches to growth and diversification. The systems we put in place laid down the foundation that keep our practices unique and immune to the traditional traps and up and down cycles. KFGI’s Core Business values are designed to improve employees’ morale, efficiency and productivity, and place everyone in the company from the employee behind the counter to the CEO and Board of Directors on the same healthy motherboard, of the “KFG Way.” These values emerged naturally as we needed to find a common way for our different brands and apply one system internally to answer to the various needs of the franchisers. After we established a solid foundation of our internal processes we proceeded to build a system of meritocracy, where talents and capacities play a key role in the career path of an employee. These have become proven practices that enabled the company to expand in an organic manner with the needed corporate infrastructure already in place to support its growth. We are committed to providing a human potential environment where you can grow personally and professionally. I invite you to benefit from the diverse training programs at the Kout Food Group University, and reach your highest potential along the journey. Sincerely
Fadwa Al Homaizi Chairwoman & CEO 2
Welcome to KFGUniversity !
The Training team previously called People & Performance team began its initiative in the area of Learning and Development in the year 2011 where it achieved reasonable success in igniting inquisitiveness in employee’s minds with respect to ones personal and professional development. Owing to the changing business scenario, it has become imperative that the organization be sensitive to the changing competencies of various roles and therefore plan initiatives to cater to the organization’s current and future needs. Such identified needs through appraisals, exit interview analysis, and competency assessment reports have shaped our Learning & Development plan for 2014 to make it more complete and enriching. The KFG University presents its annual plan for 2014 for learner in 5 different categories, namely: • Strategic Tool Kits (Open for all) • Building Foundation Skills (For Individual Contributors) • Action Oriented Leadership (For Officer, Sr Officers, Restaurant Managers) • Cross Functional Leadership (For Sr Officers, Asst Managers, Area Coaches) • Change Managers (For Managers & Above) Each of these categories have various programmes to offer to the learner based on a certain model of learning. As the planner unfolds itself, it presents to the learner a brief description of each programme in terms of the context, its relevance to the appropriate learner, the methodology used to deliver the programme and the duration. Some of the programmes offered are stand-alone programmes while some others, especially in the area of Leadership Development, are modular programmes. As a user of this planner, please feel free to examine the design, contents and express your points to view and explore new alternatives. You may revert to shouvikb@koutfood.com for any suggestions. We urge all colleagues to make the most of this resource and take the first step towards SELF DEVELOPMENT... OBJECTIVE Equipping for Current Role
Building a Culture
Developing Future Competencies
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APPROACH The process of development can be seen as a 5-stage process. It involves Analysis, Design, Development, Implementation, and Evaluation. Each step has an outcome that feeds into the next step in the sequence. Now let’s take a look at each and every step in details Analysis Development
Implementation
Design
Evaluation
ANALYSIS During analysis, the KFG University Team identifies the individual needs, the organizational needs, existing knowledge, and any other relevant characteristics. This stage can be summed up in the Training & Development Need Identification Process (TNI) as given below: TRAINING & DEVELOPMENT NEEDS IDENTIFICATION PROCESS Training & Development Need Identification provides the basis on which all training and developmental activities are conducted. This process is undertaken with a lot of care and sensitivity as return on investment in training is fully realized if TNI is done properly. The various inputs used during TNI exercise are • Organizational strategy leading to certain broad developmental goals • Emerging business trends/ challenges requiring newer competencies to be acquired in a particular function • Individual training needs captured from Performance Appraisal Forms for the year 2011-12 • Development Plans identified by the managers along with each employees through the potential assessments DESIGN A systematic process of specifying learning objectives is done during this stage. Detailed categorization of programmes, individual programmes and its content is determined; the learning objectives are finalized from the content and the appropriate faculty for each programme is identified both from internal and external resources to meet the developmental need. 4
DEVELOPMENT The programme content and coverage is finalized with the faculty and the programme methodology (stand alone or modular programme) is arrived at to enhance the learner’s learning experience. IMPLEMENTATION During implementation, the programme is put into action through the agreed upon methodology. Materials are delivered or distributed to the learner group and an Action Plan, if applicable, is drawn by the learner in agreement with the trainer. Also during this stage, a feedback for the programme, the trainer and the venue is obtained from the learners, usually at the end of the programme. EVALUATION The evaluation stage has two parts to it, one is the analysis of the programme and the other is the impact to the learner in implementing the learning from the programme. PROGRAMME ANALYSIS The feedback that has been obtained during the Implementation stage is analyzed in depth, both in a qualitative format as well as in a quantitative format. The findings are then shared with the trainer and feedback to improve the programme is also suggested. IMPACT TO THE LEARNER The second part of evaluation is the impact the programme has created to the work of the learner, and has it shown an improvement or not. For some of the functional programmes, a pre and post test methodology is implemented before and after the programme to analyze impact. For other behavioural and leadership programmes, detailed action plans are drawn by the learner, planned review and/ or one on one coaching sessions are scheduled to help the learner assess ones progress on implementation of action plans. The manager is expected to be a part of all post programme reviews to help the learner define appropriate action plans and help in implementation of the same. PROCESS OF NOMINATION:
Identity relevant program for your level
Communicate with reporting manager for approval
Send nomination to training department
Send nomination to training department
Share learnings to reporting manager
Attend Program
Complete program pre-work
KFG University confirms nomination
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Building Foundation Skills BFS
• The Business Communicator
BFS-1
• Planning For Success
BFS-2
• Driving the Data Highway
BFS-3
• The Winning Streak – Boost Your Confidence
BFS-4
• Change Champions – Build Organisational Adaptability
BFS-5
• The Winning Streak – Team Tracks
BFS-6
– Information Seeking & Analytical Thinking
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Building Foundation Skills
The Business Communicator BFS-1
Effective communication skills are essential for success in most jobs. Great communicators know how to assess an audience, analyze a situation, and frame a discussion. Managers and employees of an enterprise should realize that there is a need for enhanced communication skills so that better understanding and effective relationships with customers; both internal & external; is attained. Therefore, proper training in effective business communication is recommended to employees who direct the activities of employees, customers, suppliers. This is a training in business communication encompassing different modules to fully cover the necessary skills. Each module considers your unique requirements - whether it be negotiating, speaking, presenting, or writing assistance.
Enhancing Competence
Communication, Business Presentation, Written Communication, Influence
Who will benefit?
Individual Contributors across all functions, Restaurant Managers, Warehouse Supervisors
How will they benefit?
This program has the essentials of effective communication will be discussed. Not limited to learning common sentence errors, correct punctuation marks, agreement of subject and verb, and sentence construction are basic to written communication. It will also deal with clichĂŠs and jargon, which are supposed to be avoided, using neutral language in writing, positive words and phrases, and using the appropriate tone in letters. Program also discusses proofreading symbols and learning how to proofread effectively. Reports and letter writing will be dealt with in this module. Business Presentation techniques & practice will help identify critical skills required for influencing a larger audience. Basic English language proficiency a requirement for this program. There would be a pre-test for the program. Facilitation
Methodology
Duration
Internal Training Team
Role Plays, Instructional, Assessments, Structured Discussion
2 Days
Program Date Batch 1: 21-22 April Batch 2: 2-3 July
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Building Foundation Skills
Planning For Success BFS-2
Planning and organizing is the capacity to plan and organize ones own work activities, including making good use of time and resources, sorting out priorities and monitoring ones own performance; being able to locate, sift and sort information in order to select what is required and to present it in a useful way. It also involves the ability to manage time and priorities, being resourceful and setting clear goals. Effective Planning & Organizing Skills workshop equips you to do your day-to-day activities more effectively by applying different concepts and tools to plan, organize and prioritize.
Enhancing Competence
Effective Planning Skills, Prioritizing
Who will benefit?
Individual Contributors across all functions, Restaurant Managers
How will they benefit?
By the end of the course you will be able to understand the: • Categorize the tasks into three categories based on its complexities • Identify the areas in the task which has problem intoned into it • Micro detail the minute activities of the tasks and allocate time of each activity Prioritize tasks based on urgency and importance • Draw up monitoring mechanisms/measures • Identify the time wasters and time hookers and draw plans to tackle them Facilitation
Methodology
Duration
Internal Training Team, Business Manager
Simulation, Instructional, Coaching
2 Days + 1 Month Coaching
Program Date 10-11 March
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Building Foundation Skills
Driving the Data Highway
– Information Seeking & Analytical Thinking BFS-3
Training in statistics is one of the best ways to sharpen your analytical skills. What is analytical skill? Wikipedia defines it as the ability to visualize, articulate, solve complex problems and concepts, and make decisions that make sense based on available information. Such skills include demonstration of the ability to apply logical thinking to gathering and analyzing information, designing and testing solutions to problems, and formulating plans. Statistics includes methodology, procedure, and techniques used to formulate and simplify complex problems; design experiments; and collect, process, and analyze data to make inferences and research decisions in the face of uncertainty. There are many correlations between training in statistics and developing analytical skills.
Enhancing Competence
Information Gathering, Analytical thinking, Business Acumen, Decision Making
Who will benefit?
Individual Contributors, Officers, Sr Officers, Area Coaches, Assistant Managers
How will they benefit?
Analytical thinking is reflected in a four-step process: hypothesis formulation, data collection, analysis, and inference. • Hypothesis formulation teaches you how to simplify complex problems, define the most relevant problems clearly, and formulate hypotheses. • Data collection teaches you how to plan what you need, look where you need to dig, and filter information required for proving or disproving hypotheses. • Analysis teaches you the deliberate process of breaking a problem down into its parts. By understanding its components and how they fit together, you understand the whole better. •
Finally, inference guides you through the process of deriving a logical conclusion from the outcome of hypothesis testing. It requires you to assess multiple perspectives and develop an effective solution. Facilitation
Methodology
Duration
Internal Facilitation, Business Manager
Case Study, Instructional
2 Days
Program Date 3-4 September
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Building Foundation Skills
The Winning Streak – Boost your confidence BFS-4
The way we feel about ourselves greatly influences how we live. For instance, if you’re self-confident, you probably spend time with and connect with others. If you’re drowning in self-doubt, you might withdraw and isolate yourself. One powerful way to build confidence is by practicing selfcompassion. “Self-compassion means we have our own best interests at heart,” Welford said. “We learn to support ourselves in the same way that we would support a friend or relative.” But this might sound utterly impossible to you, especially if you’re more used to beating yourself up. Many of us treat ourselves like the enemy. We regularly judge, criticize and condemn ourselves. Fortunately, self-compassion can be learned. Here’s how.
Enhancing Competence
Self Esteem, Personal Impact, Effectiveness
Who will benefit?
Individual Contributors, Restaurant Managers, Officers
How will they benefit?
This self-help session works on: Self Esteem and Assertiveness Skills in the Workplace Managing your fears and external stimulus • Identify the time wasters and time hookers and draw plans to tackle them Facilitation
Methodology
Duration
Intern al External Partnership
Self-Assessment, Instructional, Coaching, Post session project
2 Day+ 1 month coaching
Program Date 24-25 August
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Building Foundation Skills
Change Champions
– Build Organisational Adaptability BFS-5
There is a well-known Chinese proverb that says that the wise adapt themselves to circumstances, as water molds itself to the pitcher. Perhaps at no other time in recent history has adaptability been more important than it is now. Adaptability – the ability to change (or be changed) to fit new circumstances – is a crucial skill for leaders, and an important competency in emotional intelligence This willingness to get out of one’s comfort zone, and learn continuously as a way of adapting to changed surroundings, marks a key difference between successful and unsuccessful leaders.
Enhancing Competence Adaptability, Managing Change
Who will benefit?
Individual Contributors, Restaurant Managers, Officers
How will they benefit? This session works on:
• Analyze information to determine relevant trends and issues that would affect the team • Analyze the implications of global competitiveness on one’s job and team • Identify the competencies required in current job for self and team •
Identify gaps in competencies, determine training and development needs, as well as select resources and suitable learning opportunities that match the learning styles of an employee’s self and team
• Implement ways to provide a conducive work environment to facilitate the transfer of learning among team members and peers • Promote opportunities for learning and coaching within a team • Analyze the impact of diversity on a team, and facilitate team members to work within a diverse team • Identify and implement strategies to motivate and assist team members to adapt to change in job requirements at the workplace Facilitation
Methodology
Duration
External Facilitation
Self-Assessment, Instructional, Coaching,
3 Days
Program Date 23-25 June
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Building Foundation Skills
The Winning Streak – Team Tracks BFS-6
Teamwork is defined as a co-operative effort by a group or team to achieve a common goal. This Team Tracks training session has been put together to help develop participants team working skills. It will help them define a common goal, understand how they want to work together as a team and create an understanding of the behaviours required to develop better team performance. Therefore, it is relevant to all teams that require an element of team-building within the framework of our current structure.
Enhancing Competence
Team Player, Team working, Adaptability
Who will benefit?
Participants will be nominated by the Line Managers in discussion with the Training department
How will they benefit?
The Team Tracks session focuses on the following areas: • Team Health Check • Purpose and Direction of the Team • Team Leadership • Understanding Team Differences • Team Processes • Team Communication • Relationships This entire team building session revolves around developing actions and identifying improvements for the team. The participants will be challenged and work together to improve specific workplace issues. This team building training materials are interactive and engaging. Facilitation
Methodology
Duration
Internal Experiential Session
Experiential Learning, De-briefing
1 Day
Program Date Batch 1: 6 February; Batch 2: 30 October
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Action Oriented Leadership AOL
• Crucial Habits of Personal Effectiveness
AOL-1
• The High Impact Leader
AOL-2
• Each Minute Counts, Every KD Builds
AOL-3
• The High Impact Leader Management
AOL-4
• Negotiate to Win-Win
AOL-5
• The Winning Streak – Corporate Influence
AOL-6
• The High Impact Leader
AOL-7
• On Becoming a Leader
AOL-8
– Managing Emotional Quotient -1 & Interpersonal Sensitivity
– Goal Directed
– Decision Making Creative Dimensions
– The First Time Manager
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Action Oriented Leadership
Crucial Habits of Personal Effectiveness – Analytical Skills & enhancing Personal Effectiveness AOL-1
Peter Senge says...”If you want to be a leader, you have to be a real human being. You must recognize the true meaning of life before you can become a great leader. You must understand yourself first” That’s why ‘becoming a real human being’, really is the primary leadership issue of our time, but on a scale never required before. Effective leadership is not just a job; it is a complex interaction between a range of personal and professional qualities and experiences. At the heart of effective leadership is a model of learning that is rooted in personal reflection to enable and enhance understanding and so inform action. This workshop will enable you to reflect on your individual style of communication and interaction and will help you learn tools to be a more effective SELF!
Enhancing Competence
Individual Effectiveness, Time & Resource Management, Planning & Organizing
Who will benefit?
Officers, Sr Officers, AMs, Area Coaches, Warehouse Factory Supervisors
How will they benefit?
At the end of the programme, the participant will be able to: • Understand one’s current roles & responsibilities to appreciate presence of self & others Understand the requirement of executive skills in one’s role • To practice effective verbal and non verbal communication for assertive communication Understand the importance of listening & various listening preferences of people • Gain understanding on the pre-requisites of assertive communication and differentiate submissive & aggressive behaviors • Understand the importance of planning & prioritizing to get the maximum output • Develop a personal action plan to internalize and implement the learning’s from the workshop. Facilitation
Methodology
Duration
Internal Training Team
Instructional, Exercises, Group Activity, Coaching
2 Days
Program Date Batch 1: 17-18 February Batch 2: 14-15 July
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Action Oriented Leadership
The High Impact Leader– Managing
Emotional Quotient -1 & Interpersonal Sensitivity AOL-2
Understand and acquire the critical leadership skills to build and sustain competitive advantage through people. The course focuses on achieving your strategic goals by leveraging the intellectual capital and unique abilities of your workforce.
Enhancing Competence
Leadership Development, Interpersonal Sensitivity
Who will benefit?
Officers, Sr Officers, Assistant Managers, Restaurant Managers, MUMs
How will they benefit?
At the end of the session you will be able to: • Appreciate How the Role of Manager Has Changed in Modern Times • Understand the Role of Values in Managing People • Adjust Management and Personal Style to the Needs of Different Situations • Adopt the Approach Needed to Motivate Different People in Different Situations • Use Effective Feedback to Deal with Difficult People • Delegate Tasks in Ways That Develop Your People • More Effectively Resolve Conflict • Understand How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People with Whom You Work • Practice the Principles of Emotional Intelligence to Achieve Greater Effectiveness • Appreciate How Good Ethics Is Good Business • Recognize How Economic and Social Trends Have Changed the Manager’s Role • Values (Understand the Source of Values & How Values Impact Work Life) • Personality Types: SDi & Gain Insight into the Strengths and Limitations of Their SDi Profile • Appreciate How Different Theories of Motivation Can Be Applied to Their Work Settings • Tailor Their Motivational Efforts to Individual Employees and Different Situations • Use Values Alignment as Appropriate When Dealing with Difficult Employees • Understand the Importance of Openness to Trying New Delegation Styles with Employees as Appropriate • ***Emotional Intelligence & Ethical Leadership Facilitation
Methodology
Duration
External Facilitation
Exercises, Structured Discussion
2 Days
Program Date Batch 1: 7-8 April Batch 2: 26-27 October
15
Action Oriented Leadership
Each Minute Counts, Each KD Builds AOL-3
The Time and Resource Management course gives tools to make your working day more efficient and effective. Participants analyse the barriers to completing work on time and devise strategies to address these. The course includes tools and templates for filing, planning and prioritisation in order to keep focused on important tasks, whilst managing urgent demands on a day to day basis. The course briefly covers the principles of effective delegation and participants design a Development Action Plan to implement learnings.
Enhancing Competence
Time Management, Resource Planning, Business Management
Who will benefit?
Officers, Sr Officers, Area Coaches, Assistant Managers
How will they benefit?
By the end of this course, participants will be able to • Break down the ‘big’ task by using tools to plan activities daily, weekly and monthly • Use different charts for planning including Gantt charts, mind mapping, flow diagrams • File emails, e-documents and paper documents efficiently • Understand the principles of prioritisation • Reduce time wastage and focus on important and urgent tasks • Manage delegation successfully Facilitation
Methodology
Duration
Internal Training Team
Simulation
1 Day
Program Date 4 December
16
Action Oriented Leadership
The High Impact Leader – Goal Directed Management AOL-4
This one-day Goal Setting training course will help you find a way to make yourself and others more productive, and learn how to clearly define, plan and communicate your goals and how to manage conflict more effectively. By the end of the course, you will develop a S.M.A.R.T goal focus and will be able to communicate your aims more confidently. You will be able to quantify your goals and outcomes, as well as to verbally define them. In addition, this course develops your leadership abilities and performance management skills, so that you’ll be able to give practical feedback to those people who are not performing in ways that are consistent with the goal. You will become a true inspirations for the others and act confidently towards your goals. The most important distinction that separates the successful and the non-successful is goal focus. The people who define exactly what they want, who write detailed plans for achievement, and back those plans with persistence, are far more likely to succeed than those who do not.
Enhancing Competence
Goal Setting, Performance Management
Who will benefit?
Officers, Sr Officers, Area Coaches, Assistant Managers, First Time managers
How will they benefit?
By the end of this course, participants will be able to • Feel more confident to select your goals and targets • Get the best possible from yourself and others because every action will be directed towards the desired goal • Avoid all the perils and costs of having no goal and of being directionless • Feel happier because you know that success means the realisation of your goal • Understand key tenets of using the Balanced Scorecard Facilitation
Methodology
Duration
Internal External Partnership
Instructional, Activity Based, Post Class Project
2 Days
Program Date 9-10 September
17
Action Oriented Leadership
Negotiate to Win-Win AOL-5
Negotiate to Win-Win develops the skills participants need to become that negotiator. Whether allocating resources for a project, approval of a new initiative, or establishing a supply chain for a new product a negotiation is inevitably at the center of the process.
Enhancing Competence
Negotiation skills, Influence without authority
Who will benefit?
Officers, Sr Officers, TRGMs, Buyers, Multi-Unit Managers
How will they benefit?
In this hands-on hard hitting Win-Win Negotiations seminar participants learn through practice exercises how to strengthen their negotiation skills through videotaped role-plays, classroom exercises, and classroom games sessions. Participants get one on one personal feedback that helps to improve their ability to communicate and negotiate in both simple, complex and difficult negotiations situations. Students practice skill building exercises as a team, one-on-one, face-to-face, so they can implement their learning within their personal business environment. Facilitation
Methodology
Duration
Internal Training Team
Classroom Game, Role Play, Exercises, Coaching
2 Days
Program Date Batch 1: 19-20 May Batch 2: 11-12 August
18
Action Oriented Leadership
The Winning Streak – Corporate Influence AOL-6
Achieving your goals at work means getting the help, co-operation and commitment of others, often with no formal authority. Corporate Influence is a 1-day course giving you practical skills and tools to gain the co-operation of others and bring them around to your way of thinking – without manipulating them. It will boost your effectiveness, professional impact and personal credibility.
Enhancing Competence Influencing without authority
Who will benefit?
Officer, Sr Officers, Collaborators, Assistant Managers, Supply Chain, Marketing
How will they benefit?
By the end of the Corporate Influence course you will be able to: • Influence other people positively and with confidence • Replace those behaviours and approachesthose that reduce influencing effectiveness with ones that will enhance it • Influence someone by understanding their reasoning • Remain calm and professional when faced with manipulative tactics • Identify the positive influencing techniques you can use face-to- face, over the phone, in emails, giving presentations and during meetings • Behave more credibly and effectively in meetings and group discussions. Facilitation
Methodology
Duration
External Facilitation
Instructional, Post Class Project, Internal Customer Feedback
1 Day
Program Date 25 November
19
Action Oriented Leadership
The High Impact Leader
– Decision Making Creative Dimensions AOL-7
Organizations face significant demands to develop leaders at all levels who can effectively resolve issues. Problem Solving and Decision Making equips the leaders of tomorrow with the necessary Clear Thinking skills that become the foundation of effective leadership and issue-resolution management. This common language and process are essential for effective, efficient collaboration across teams, functions, and geographies.
Enhancing Competence
Decision Making, Prioritization, Problem Solving
Who will benefit?
Officers, Sr Officers, Area Coaches, Assistant Managers,
How will they benefit?
By the end of this course, participants will be able to • Find the cause of challenging problems using a fact-driven approach • Gathering All Information (Form All Sources and Facts) • Identifying Underlying Issues and Motivations Behind Problems • Identify and plan for the resolution of high-priority issues • Make complex decisions aligned with strategic and operational priorities • Securing a Win-Win-Win Solution (Short and Long Term Decisions and Solutions) • Understand and manage risks proactively while executing strategic initiatives effectively • Promote and maximize the benefits of future opportunities • The Importance of Management Decision Making • Effectively Listening to Understand the Real Issue Facilitation
Methodology
Duration
Internal External Partnership
Instructional, Activity Based, Post Class Project
1 Day
Program Date Batch 1: 26 March; Batch 2: 12 June
20
Action Oriented Leadership
On Becoming a Leader AOL-8
“Effective leadership and high performance teams start with individual commitment”. In order to lead a team of high performers, a leader needs to first understand his own strengths and weaknesses and leverage on the united team competence. Keeping teams together and motivated to perform at peak performance levels in times of rapid change is the challenge that emerging managers across diverse functions, need to learn today.
Enhancing Competence
Leadership Development, Managing People
Who will benefit?
First Time Managers, Restaurant Managers, MUMs
How will they benefit?
To help in the transition of ‘doer’ to ‘manager’ • To build skills, learn tools for enhancing the defined competencies • To become aware of one’s own tendencies and attitudes that help / hinder the in effective practice of the above competencies • To provide opportunity for experimenting with the learning at real time work through:
1. Mental models in transition 2. Listening 3. Goal setting & Measurement 4. Feedback 5. Motivating others 6. Team working 7. Self & time
Facilitation
Methodology
Duration
Internal Training Team, Business Manager
Coaching, Exercises, Post Class project
10 Days spread over 3 Months
Program Date 7th May to 9 July
21
Action Oriented Leadership
Cross Functional Leadership CFL
• The Winning Streak – Team Alignment
BFS-1
• The Multi-faceted Manager
BFS-2
• The High Impact Leader
BFS-3
• The Multi-faceted Manager
BFS-4
• Change Champions
BFS-5
– Human Resource Management
– Conflict Resolution & Human Emotions
– Integrating Business Skills & Entrepreneurship
– Conceptual Thinking & Innovation
22
Cross Functional Leadership
The Winning Streak – Team Allignment CFL-1
Over the years, companies have employed a variety of organizational models and corporate structures to enhance efficiency and productivity, and gain an advantage on the competition. One of the most effective models is the Team Concept. This approach offers a wide variety of options for enhancing productivity, creativity, motivation and personal growth among employees. This unique one-day Exceptional Team Building Workshop to introduce you and your team to best practice strategies for maximizing the effectiveness of your team.
Enhancing Competence
Team Player, Team working, Collaborative working
Who will benefit?
Asst Manager, Sr Officers of departments who are collaborating with each other in the organisation
How will they benefit? Participants will learn to:
• Implement and utilize psychological self-awareness exercises. • Practice the successful team building stages. (Forming, Storming, Norming, Performing) • Understand their own behavioral style, recognize other behavioral styles, and be able to adapt to other styles. • Examine and improve the quality of group planning, decision- making, risk-taking, problem-solving and communication strategies. • Understand how teamwork as a strategy can be utilized to improve communication and enhance trust. • Build trust with diverse team members. • Understand each stage of team development and its impact on individual behavioral types. • Improve the team’s interpersonal communication skills. • Execute an action plan to ensure high-performing team behavior. Facilitation
Methodology
Duration
Internal
Experiential Learning, Simulation
1 Day
Program Date 29 May
23
Cross Functional Leadership
The Multi-faceted Manager – Human Resource Management CFL-2
Operational Line-managers have varying degrees of involvement in HR-related activities and it is critical that line managers understand, and operate within HR best practice and comply with legislation. HR for Line Managers is a one-day course that takes the line manager through the complete employee life-cycle from pre-recruitment to post-termination as well as pervasive coverage of key employment legislation affecting the employer-employee relationship.
Enhancing Competence HR Management
Who will benefit?
Sr Officer, Assistant Manager, Functional Manager, Operations Managers, SBU Heads
How will they benefit?
By the end of the HR for Line Managers course, you will be able to: • State the role of the line managers in working with HR to engender high performance working (HPW) within the organisation • Explain the key stages of the employee life-cycle, associated underpinning legal obligations of the employers and rights of employees • Demonstrate when to consult with HR as a line manager • Contribute to effective resourcing and retention of talent • Identify the importance of employee engagement and managing the ‘psychological contract’ • Explain how to identify learning and development needs and to ensure focused development for staff • Identify means of establishing employee performance standards and subsequently monitor and review that performance Facilitation
Methodology
Duration
Internal Facilitator
Structured Discussion, Case Study. Instructional
1 Day
Program Date 17 March
24
Cross Functional Leadership
The High Impact Leader
– Conflict Resolution and Human Emotions CFL-3
Effective team-working and harmonious relationships are essential to the productivity of any organisation. Internal and external pressures – work or home-related – can result in people being rude, impatient, aggressive or uncooperative. Conflict Resolution & Human Emotion is a 1-day course that provides practical techniques to help you handle difficult and potentially confrontational situations confidently and effectively.
Enhancing Competence Interpersonal Sensitivity
Who will benefit?
Managers, Asst. Manager, Function, Sr. Officers, Warehouse Supervisors
How will they benefit?
By the end of the Conflict Resolution & Human Emotions course, you will be able to: • Use your increased understanding of human behaviour and its effect on others • Use specific communication skills that will help control difficult situations • Identify passive, aggressive and assertive behaviour – and the effect of this behaviour on others • Adopt an appropriate style of behaviour when handling difficult situations. Facilitation
Methodology
Duration
External Facilitation
Instructional
1 Day
Program Date 9 June
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Cross Functional Leadership
The Multi-faceted Manager
– Integrating Business Skills & Entrepreneurship CFL-4
Every time you want to make any important decision, there are two possible courses of action. You can look at the array of choices that present themselves, pick the best available option and try to make it fit. Or, you can do what the true entrepreneur does: Figure out the best conceivable option and then make it available. Entrepreneurship is that element of business skill where you do not follow existing norms but challenge them to create an even better system of doing things
Enhancing Competence
Calculated Risk Taking, Strategic Thinking, Entrepreneurship
Who will benefit?
Sr Officers, Area Coaches, Assistant Managers, Functional Managers; High Growth/ Sales Impacting departments
How will they benefit?
• Entrepreneurship depends the ability to take decision based on few facts to gain a competitive advantage of the first mover or an innovator. • Business Skills balances this risk appetite by creating control anchors • The successful integration of both creates the high performance manager required to compete in the fast passed industry • Identify means of establishing employee performance standards and subsequently monitor and review that performance Facilitation
Methodology
Duration
External Facilitation
Simulation, Case study, Departmental Project
2 Days
Program Date 15-16 October
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Cross Functional Leadership
Change Champions
– Conceptual Thinking & Innovation CFL-5
Today’s world requires imagination, innovation, and vision. Countless experts have deemed this the Conceptual Age. If the Information Age was data, knowledge, and the left brain, the world has moved beyond it, and into a place where concepts feed everything else. This project based session is aimed to make you think creatively to be ahead of the competition. To be more creative at work for instant solutions to the problems. To generate Ideas on daily basis which helps individuals, teams & organisation work efficiently and effectively.
Enhancing Competence
Innovation & Process Improvement
Who will benefit?
Sr Officers, Assistant Managers, Area Coaches, Functional Managers
How will they benefit?
Customised workshop benefits : • Experiment with new ways of ideating • Ask provocative questions • Push the envelope • Think long-term • Develop trust and stand back Facilitation
Methodology
Duration
External Internal Partnership
Conceptual, Business Project
2 Days + 1 Month Project
Program Date 17 August- 18 September
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Action Oriented Leadership
Change Managers CM
• Change Champions – Managing Ambiguity
CM-1
• The Multi-facet Manager
CM-2
• Executive Coaching
CM-3
• The Multi-facet Manager
CM-4
• Change Champions
CM-5
– (SMTP) Strategic Management Training Program
– Strategic Business Planning
– Opportunity Engineering & Scenario Planning
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Change Managers You have a meeting at 2:00 pm with a vendor, two of your field operations, a director from the head office and the head of your marketing department. The meeting shouldn’t last more than an hour, but you already know that it could easily drag on for two hours – even longer – and you don’t have a clue as to how to speed things up. You were probably hired for this position based on some other skill set than that of being a great meeting coordinator. Now, conducting meetings is just one of the hidden minefields in your job description that you weren’t prepared for.
Change Champions – Managing Ambiguity CM-1
As a part of this unique management development training, we will help you build management skills to run successful meetings, understand the needs of the various personality types on your staff, resolve conflict, make good hiring decisions, and so much more. When you get out of this meeting, enroll for this session.
Enhancing Competence
Managing Change with complexity, Multiple variables to output
Who will benefit? Managers & Above
How will they benefit?
Managing ambiguity can be learned and improved with practice. Be more successful and rise to the challenge by; • Understanding the relationship between anxiety, importance and uncertainty • Managing your anxiety and increasing your spare capacity by learning relaxation techniques • Deepening your understanding by using the clear thinking approach with a colleague, partner or friend Managed well, uncertainty can be exciting rather than frightening. Keep your thinking clear and ambiguity can be your friend Facilitation
Methodology
Duration
External
Instructional
1 Day
Program Date 9 July
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Change Managers
The Multifacet Manager
– Strategic Management Training Program CM-2
In today’s fast-paced and competitive business environment, the Strategic Management, business acumen and financial literacy of managers, sales professionals and employees are essential to your company’s success. More and more organizations are making the smart decision to invest in Strategic Management, business acumen training.
Enhancing Competence
Strategic Thinking, Business Acumen
Who will benefit?
Managers, Function Head, SBU Head, Brand Leaders
How will they benefit?
A Critical Leadership Competency for Managers Managers are challenged like never before to achieve business results. Strategic Management & Business acumen training is being incorporated into more and more leadership development curriculums since it links directly to business success, giving managers the knowledge and skill necessary to align departments and personal actions to overall financial and strategic objectives. Management and executive development programs that target strategy, financial literacy and business acumen help ensure that managers take personal accountability for short-term and longterm results. Results that will have a positive impact on employees, customers and the bottom line. Facilitation
Methodology
Duration
Internal Facilitation & Business Simulation
Business Simulation
3 Days
Program Date To Be Announced Later
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Change Managers
Executive Coaching CM-3
The performance challenges that now face organisations go beyond individual performance. Effective team-working is essential to sustain a competitive advantage. Team coaching is a process that not only supports and enables the performance potential of a team to be fulfilled but also increases a team’s capacity for self-sustaining development. Executive Coaching is a 1 day workshop exploring the role that coaching plays in team performance and team development and enables participants to identify and develop the competencies required to be an effective team coach.
Enhancing Competence
Develops Self & Others, Inspirational Leadership
Who will benefit? Managers & Above
How will they benefit?
By the end of the Executive Coaching course you will be able to: • Recognise the characteristics of effective teams and the role that coaching can play to enhance team performance and team development • Follow a team coaching process that can be used with new or existing teams • Recognise the importance of the contracting stage of team coaching help teams clarify their goals • Identify barriers, explore options and develop appropriate action plans develop the knowledge, skills and attitudes to be an effective team coach • Develop and promote a team coaching approach in addition to enhancing the effectiveness of teams within your organisation Facilitation
Methodology
Duration
Internal/ External, Partnership
Instructional, Post Class project, 360 Feedback
1 Day
Program Date 24 February
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Change Managers
The Multifacet Manager – Strategic Business Planning CM-4
Upon completion of the workshop, participants will have: • Enhanced their understanding of essential strategic analysis tools • Developed a deeper appreciation of the strengths and potential weaknesses of their organization’s strategy
Enhancing Competence Strategic Business Planning
Who will benefit? Managers & Above
How will they benefit?
This workshop will provide participants techniques to apply principles of core competitive strategies to real world business situations. • Targeted towards high potential individuals, it will equip the participants with tools to develop strategic thinking abilities. Facilitation
Methodology
Duration
External Facilitator
Instructional, Project Based
2 Days
Program Date 29-30 September
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Change Managers
Opportunity Engineering & Scenerio Planning CM-5
An agile organization has to have the ability to switch gears quickly — from rapid product development to process development; from low cost to differentiation and vice versa — to do it fast and with minimal resources. Competing as an agile organization clearly requires a different way of thinking. It requires “Strategic Thinking”. There are many elements associated with strategic thinking, such as the perception of a desired outcome, an overall plan, and being prepared for new challenges. The desire to achieve multiple outcomes, as opposed to one objective at a time. The ability to think about the opponents’ possible actions.
Enhancing Competence Strategic Business Planning
Who will benefit? Managers & Above
How will they benefit?
Strategy Development Perspective: • Environment Scanning, Internal Benchmarking, Overall Trends (Market/ Product), SWOT, Competitive Landscape, Prioritization, Time and Resource Planning • Strategic Action Planning • Priorities, Business Unit Action Plan, SBU Action Planning, Functional Action Plan, Organisational Action Plan, Key Financials • Enabling the Change • Where we are,What Needs to Change,How to change,Why Change, The Final Picture
Facilitation
Methodology
Duration
External
Case Study, Instructional, Group Discussion
3 Days
Program Date 17-19 November
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Action Oriented Leadership
Strategic Tool Kits STK
• Excel in Excel
BFS-1
• Engaging with PowerPoint
BFS-2
• Business Orientation – Food Retail
BFS-3
• Finance for Non Finance
BFS-4
• English Language – Basic
BFS-5
• English Language – Intermediary
BFS-6
• Training Boot-camp –Train the Trainer
BFS-7
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Strategic Tool Kits
Excel in Excel STK-1
This is practical training you can put to use immediately once you’ve returned to the office. You’ll understand concepts you may have struggled with in the past ... you’ll be familiar with a broad range of advanced MsExcel capabilities and functions ... and you’ll see your productivity soar as you use MsExcel more effectively and efficiently every day.
Enhancing Competence Excel
Who will benefit? Open to All
How will they benefit?
At the end of the programme, the participant will be able to: • Mastering Advanced Excel • Managing Your Data • Data Filtering, Querying, and Analyzing • Using Lookup and Database Functions • Putting PivotTables to Work • Creating Various Reports using MsExcel Facilitation
Methodology
Duration
Internal Training Team
Exercises
2 Days
Program Date Batch 1: 3-4 March; Batch 2: 14-15 September
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Strategic Tool Kits
Engaging with PowerPoint STK-2
This is practical training you can put to use immediately once you’ve returned to the office. You’ll understand concepts you may have struggled with in the past ... you’ll be familiar with a broad range of advanced MsPowerPoint capabilities and functions ... and you’ll see your productivity soar as you use MsPowerPoint more effectively and efficiently every day. This programme enhances your understanding of MS Excel and enables you to use it more effectively in your day-to-day work.
Enhancing Competence MsPowerPoint
Who will benefit? Open to All
How will they benefit?
At the end of the programme, the participant will be able to: • Learn how visual aids can add impact to your presentation • Know how to create effective PowerPoint slides • Acquire ten top tricks to enhance your PowerPoint Presentations • Get the opportunity to work on an existing presentation Facilitation
Methodology
Duration
Internal Training Team
Exercises, Group Activities
2 Days
Program Date Batch 1: 5-6 March; Batch2: 17-18 September
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Strategic Tool Kits
Business Orientation – Food Retail STK-3
This stimulating 1-day course explores the underpinning capacities, skills and mindsets of anyone who wants to build a career in the Food Retail business. Creation of value will only come from a clear understanding of the Value stream from the customer to operations. With this understanding, one can realize various opportunities to achieve higher profitability by contributing to better economies of this value stream
Enhancing Competence
Business Acumen, Food Retail Business
Who will benefit?
Open to all employees/ direct recruits from other industries
How will they benefit?
By the end of the course, you will be able to: • Clearly understand the value stream of the food retail business • Understand and relate to customer mindset, target markets • Learn what made a brands or products work • Map competition and understand which market each of our brands position themselves • Putting PivotTables to Work • Creating Various Reports using MsExcel Facilitation
Methodology
Duration
Internal Facilitation
Instructional
1 Day
Program Date 16 April
37
Strategic Tool Kits
Finance For Non-Finance STK-4
The programme on Business Finance shows you tools, techniques and concepts that improve your understanding and decision-making skills on such topics as write-offs, working capital management, accruals, accounts receivable, accounts payable and many other vital areas of business. This seminar will showcase new financial management methods and lead to innovative ideas. The results of every business decision can be measured in numbers; now you will understand how.
Enhancing Competence Financial Acumen
Who will benefit?
Open to All Officer/ Restaurant Manager & Above
How will they benefit?
At the end of the programme, the participant will be able to: • Understand factors driving net sales revenue • Improve their “financial” vocabulary so that it is easier to converse, read and interpret the company’s financial statements and performance metrics • Identify major operating costs in food retail business and track all its precedents. • Use of cost data to take financially informed business decisions Facilitation
Methodology
Duration
Internal Facilitation
Instructional
2 Days
Program Date Batch 1: 10-11 February Batch 2: 25-26 August
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Strategic Tool Kits
English Language – Basic STK-5
This is an integrated four-skills course for employees who want to use English to communicate effectively in daily life. It combines proven communicative methodology with a practical outcomes-based approach. This 6 weeks workshop features a clear presentation of vocabulary, a thorough grammar syllabus, and an everyday functional language lesson in every unit together with systematic practice of all four skills. The workshop places special emphasis on helping learners become confident and competent speakers of English. Speaking activities at the end of every lesson, tied to clearly labelled measurable outcomes, enable students to see the results of their learning and help them see their progress.
Enhancing Competence
Oral & Written Communication, English Language
Who will benefit? Open to all employees
How will they benefit?
This session based on “Four Corners: Cambridge” contains four lessons: “A, B, C, and D” - each of which has its own learning outcome and culminates in a personalized speaking activity. • Lesson “A” presents and practices a first set of vocabulary items and first grammar point of the unit. •
Lesson “B” is dedicated to introduce a functional English strand. Students practice language functions and strategies in relevant, transferable contexts. A final speaking activity encourages students to personalize the new language, and is tied to a specific learning outcome. Linguistic and cultural competencies help students build confidence to communicate effectively in social, educational, and work-related situations and purposes.
•
Lesson “C” presents and practices a second set of vocabulary items, and a second grammar point in a communicative context. Careful and systematic recycling, and exposure to new language enable students to use grammatically well-formed sentences in effective communication.
•
This workshop develops your ability to effectively use English across the different modalities of speaking, listening, reading, and writing, while systematically promoting personalization and cultural fluency in a variety of real-life contexts presented in lesson “D”. Facilitation
Methodology
Duration
Internal Facilitation
Instructional
6 Weeks, 4 Days a week, 3 Hrs every day after office hr
Program Date Batch 1: 27 April onwards; Batch 2: 13 July Onwards; Batch 3: 27 October Onwards
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Strategic Tool Kits
English Language – Intermediatry STK-6
This is an advanced course reflects the most recent approaches to English language learning. This advanced level; program for English language users offers application based modules in every unit, grammar practice, and opportunities to develop speaking and listening skills. Based on Cambridge: Interchange this workshop features contemporary topics and a strong focus on both accuracy and fluency. Its successful multi-skills syllabus integrates themes, grammar, functions, vocabulary, and pronunciation. The underlying philosophy of the course remains that language is best learned when it’s used for meaningful communication.
Enhancing Competence
Oral & Written Communication, English Language
Who will benefit?
Managers, Sr Managers, SBU Heads who would want to enhance their English language abilities
How will they benefit?
You can go and see further details of this course in the link below: http://www.cambridge.org/us/esl/catalog/subject/project/ course/item6969252/Interchange-About/?site_locale=en_ US&currentSubjectID=2489430 Facilitation
Methodology
Duration
External Facilitation
Instructional, Workshop Based, Self Help CDs
6 Weeks, 4 Days a week, 4 Hrs every day after office hr
Program Date 22 September Onwards
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Strategic Tool Kits
Training Bootcamp – Train the Trainer STK-7
The Objective of the program is to lay the foundation of creating internal trainers in the organization. Training at any form, classroom based or on the job requires certain skills to be used for facilitating effective learning. This program builds capabilities of motivated individuals who would want to involve themselves into conducting & facilitating some form of training. He/ she will then have to sharpen his/ her skills by periodically conducting some in-house training sessions. This program creates a stepping stone to all those who would want to get into training as a career.
Enhancing Competence
Training - Content & Delivery, Instructional Design
Who will benefit?
Training Team, TRGM, Field Trainers, Area Coaches & Line Managers who would be conducting Training Sessions
How will they benefit?
At the end of the 5 day workshop, the participant will be able to understand: • Build “instant” rapport with participants and get buy-in from the beginning. • Deliver content logically and simply in a brain-friendly fashion. • Orchestrate the optimum environment for your training. • Engage the audience in multi-faceted, ingenious ways to facilitate learning. • Use and combine compelling audio & visual aids to utilize more senses. • Choose creative and stimulating delivery formats for “dry,” technical material. • Facilitate partner and group activities applicable to learning goals. • Transfer information from short-term to long-term memory. • Plan and design a seamless, multi-sensory training that will have lasting impact. • Apply Accelerated Learning strategies for results-boosting, super- charged training. Fluency in a variety of real-life contexts presented in lesson “D”. Facilitation
Methodology
Duration
Internal Training Team
Workshop, Role Plays, Peer Assessment, Simulation
5 Days
Program Date 26-30 January
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Please also check our online version on: http://issuu.com/koutfood/docs/2014_training_planner or may revert to shouvikb@koutfood.com for any suggestions.
www.kfg.com.kw P.O.Box 26671 Safat - 13127, Kuwait
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